Related
List of Facebook Samsung's accounts related to our cause:
Mobile Department
Samsung Mobile
http://www.facebook.com/SamsungMobile#!/SamsungMobile?v=wall
Samsung Mobile Canada
http://www.facebook.com/SamsungCanada#!/samsungmobilecanada?v=wall
Samsung Mobile España
http://www.facebook.com/pages/Samsu...ges/Samsung-Mobile-Espana/108610811866?v=wall
Samsung Mobile Global
http://www.facebook.com/SamsungMobileGlobal#!/SamsungMobileGlobal?v=wall
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Mobile Singapore
http://www.facebook.com/SamsungMobileSingapore#!/SamsungMobileSingapore?v=wall
Samsung Mobile UK
http://www.facebook.com/SamsungUKmobile#!/SamsungUKmobile?v=wall
another Samsung Mobile ?
http://www.facebook.com/apps/application.php?id=72687635881&v=wall
Country
Canada
http://www.facebook.com/SamsungCanada#!/SamsungCanada?v=wall
Korea
http://www.facebook.com/samsungkorea#!/samsungkorea?v=wall
USA
http://www.facebook.com/SamsungUSA?v=app_264732985926#!/SamsungUSA?v=wall
Models fan base pages?
Samsung Galaxy S
http://www.facebook.com/pages/Samsu...pages/Samsung-Galaxy-S/112079458807762?v=wall
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Samsung Captivate
http://www.facebook.com/pages/Samsu...ages/Samsung-Captivate/114820871900462?v=wall
Samsung Epic ?
http://www.facebook.com/SamsungEpic#!/SamsungEpic?v=wall
Samsung Galaxy S Vibrant ?
http://www.facebook.com/pages/Samsu...msung-Galaxy-S-Vibrant/129061660469467?v=wall
Unknowns
Engineering ?
http://www.facebook.com/pages/Samsung-Engineering/105652329467423?v=desc
Service ?
http://www.facebook.com/SamsungService#!/SamsungService?v=wall
Samsung ?
http://www.facebook.com/pages/Samsung/25448656869#!/pages/Samsung/25448656869?v=wall
Samsung Apps ?
http://www.facebook.com/SamsungApps?filter=2#!/SamsungApps?v=wall
If anyone can confirm which ones are official and which ones are fan based, it'll be greatly appreciated.
The ones in the Mobile Department and Country specific are definitely legit, anything else are most likely fan based sites.
- NEW full list of legit Samsung Twitter accounts -
http://twitter.com/Samsung/lists
And where to write them now, that their filessytem is bad, and thy should use another one? like ext2/4
i think this is why you posted it here, cause we were talking about an official letter by xda, about what we found out etc.
and you said its better to contact them via facebook.
so any idea how to start something big, that they notice, they have to change the FS and fix gps and all other problems?
the way we did it last time to get the 3 button fix, is simply by everyone posting into the wall about the problem
the more people that post the better
so everyone needs to join in to comment on the problem about the lag, so that they can fix it
Thank you for these links. Very nice organised list!
thank you for sharing these infos,i just sent a e-mail to the samsung, through facebook i think is a better way to contact with them.
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Maddmatt said:
I still think direct communication and getting the news to tech sites (Engadget, Phandroid ect) could be much more effective.
You really expect the engineers are Samsung to browse Facebook and read the loads of crap that their pages get flooded with? Professionals have better things to do with their time.
Direct communication can get through to high ranking people and developers, seeing news about their software screw-ups on major websites will encourage them to act.
Click to expand...
Click to collapse
That is also my opinion.
Again I commend AllGamer in trying to inject enthusiasm into this issue but I personally have found the direct line of approach to be more rewarding...... even if it still does not bear fruit at this stage.
Samsung Mobile Romania
http://www.facebook.com/SamsungMobileRomania
Samsung Galaxy S Romania
http://www.facebook.com/i9000GalaxyS
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Good points. It's not impossible to take both approaches of course.
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
AllGamer said:
Sales people and Marketing team cares about Image, and when you pressure the sales team, they will get into action.
I've been through many large companies, the companies runs based on the feedback from Sales/Marketing team
It doesn't matter what was the big picture the Development Team had in their plans, all that will go up in smoke the moment the Sales Team announce another "feature" or "new product" even though it wasn't even on the original road map, the Developers will have to do a full 180 to go and work on the new stuff the Sales people are selling, even though it's all vaporware.
the GPS issue we know they are working on it already, although they never officially admitted it
We did it with the 3 button SPL fix, and we got results, we can do it again with the Lag issue as well.
The reason it worked is because everyone chirped in, when you do it on your own, or with just a few people, it wont work, you need the support of the masses.
As long as everyone pitch in and give them the same message they'll have to acknowledge it
Click to expand...
Click to collapse
You are correct about Sales and Marketing.
A large Multi-National company was evaluating a product I developed under an exclusive option.
R&D loved it and had all kinds of plans for it.
Sales and Marketing didn't know what to do with it.
At the end of the option period it was dropped.
Head of R&D resigned in reaction to the decision.
In the end, Sales and Marketing rule.
Valeo said:
Cheers for this. Almost worth signing up to Facebook again - almost. As someone else has said, at least in the UK, Samsung's preferred social media site is Twitter. And if you look through tweets mentioning @samsungukmobile, all you'll see is lots of people being ignored. By all means give it a try, but personally, I'd recommend not putting all of one's eggs in one basket, so to speak. Instead bombard them through all available communication channels - e-mail, Twitter and Facebook. And wherever else you can think of...
Click to expand...
Click to collapse
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
this is why we need an organized effort to post on their walls, tweets, emails from all fronts
Their sales/marketing people can't spend a whole week deleting messages from their accounts
Beards said:
That was me.... On that, Samsung have not posted on that page since the 20th Sep but what is worse is I have replied sending two tweets and not one has shown up on their twitter page.
Have a go.... post a message to @samsungukmobile and I bet your message does not show up on their page.
Now I know why it is their page of preference..... Tweets are being deleted.
Click to expand...
Click to collapse
Yup. Been there, done that, still waiting for a response. They're not deleting tweets btw, as they're only being mentioned so don't have the power. Instead, they're just ignoring them, because they're wankers.
that's the difference with Facebook, they can't just ignore it
and if they Delete it from facebook, then you know they did read it but did not want to touch that topic
yet if they leave it on their facebook page, they will get criticized if they don't answer it
Beards said:
It's a good list....... and I thank you for your efforts in trying to build a forward list of users wishing to express their opinions.
Unfortunately Facebook (or any other portal for obtaining information) does not interest Samsung.
I and many others have already posted on Facebook and not once has Samsung come back.
An example being in the past week quite a few have posted asking for a Froyo update..... When Samsung finally came back (and it was just the once) they spouted off about a competition. They totally dismissed any of the pleas and have not been heard of since.
I've also tried on Twitter which according to the UK P.R. Manager for Samsung is the media of choice.
Again, NOTHING!
Click to expand...
Click to collapse
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Suggest a fix to the lag then... hehe
TriC_101 said:
It does work we got Samsung Canada to release the 3 button update.. Via Facebook... After a few post about the problem Samsung Canada replied that they are looking into to the issue.. they even asked for more info from some users.... about 1 week later Samsung Canada updated us saying they found the problem and would be release a fix soon.. a few days later the update was released. and they even thank some people for bringing the issue forward to them.
Click to expand...
Click to collapse
Bear in mind that, just because something works for one national arm of the company, it doesn't mean that it will always work for others...
We should all flood samsung and Tmobile requesting better support for this phone..here is my live chat with samsung:
Chat Information Please wait for a Samsung Agent to respond.
Chat Information You are now chatting with 'Alexander '
Alexander : Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Visitor: hi
Visitor: I would like to know when are we getting Froyo on the vibrant?
Alexander : I understand that you want to know about the froyo. Am I correct?
Visitor: yes
Alexander : Thank you for the confirmation.
Alexander : Please Allow me to check with the database for the phone.
Visitor: ok
Alexander : Thank you for holding.
Alexander : Unfortunately there is no update available at this time for your vibrant, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Alexander : Our software department are under the process of releasing a new upgrade for this device. And we expect very soon there will be an update for this phone model.
Alexander : I apologize for the inconvenience caused to you.
Visitor: do you know an estimate of when this will be release?
Alexander : As of now we do not have any information on the release date but we expect the update very soon.
Alexander : You will be notified by the carrier once you get an update.
Alexander : Is there anything else I can assist you with?
Visitor: no that's it thanks
Alexander : You are most welcome.
Alexander : It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Chat Information Chat session has been terminated by the Samsung Agent.
Agreed everyone should voice their anger.
We should pick a date a flood their support...don't get me wrong I got froyo on my phone thanks to XDA but we should all do this so they can hear our voice loud and clear!
I agree, we should get all Galaxy S users involved and flood Samsungs & T-Mobiles Facebook and Twitter
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
rjwisniewski said:
While I applaud your initiative, I don't think that flooding T-Mobile's LiveChat is going to accomplish much, other than annoying some customer service representatives who have little to no knowledge of when or if you are getting your update. Sure, your conversation may be stored in some nice database somewhere and sure, maybe if a large enough swarm of Vibrant users all hit that LiveChat on the same day someone *might* notice a trend, but other than that, you're taking a CARE rep away from someone who might have a real issue.
Don't get me wrong. Does it suck that we don't have legit Froyo, yes. So, it may be a "real" issue to some people, but I also have to look at it from the T-Mobile employee side of the fence since I'm a store manager and deal with these concerns and complaints daily.
I own a Vibrant, I feel your pain. However, guess what. If 10, 100, or 1000 of you came to my store and said "When is Froyo coming?" It probably still wouldn't come any faster.
*The views expressed in this post are my own and not that of T-Mobile* - LOL
Click to expand...
Click to collapse
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
SamsungVibrant said:
No we shouldn't do it via live chat, but we should get Epic, Captivate, Fascinate, and Vibrant owners to message T-Mobile and Samsung Via Twitter and Facebook about our frustration for the lack of Support and Upgrades on this phone. We should all do it on the same day and get all Galaxy S owners to join in.
I've heard hundreds of people on this forum b*tching and complaining, why not complain directly to Samsung & T-Mobiles Facebook and Twitter instead of crying on xda.
Click to expand...
Click to collapse
This I agree with. Twitter, Facebook... hell, why not even sites like LinkedIn. These are all social platforms that are meant to make our voices heard. If we deliver them with the correct method, I'm all for it.
I'm in.
10char
Count me in too.
All we have to do now is plan the day, and make similar threads in epic, fascinate, captivate and international galaxy s rooms. So all galaxy s owners can message samsung/t-mobile the same day.
We should get other forums involved too, like androidforums.com, and maybe we can get tech sites like androidandme involved, I think those guys all use t-mobile.
I would organize this but i'm superbusy trying to juggle 50 things rightn now.
I'm in . Lets flood then instead of these great forums
Sent from my SGH-T959 using XDA App
Count me in
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
kboater said:
im in.
I agree we all need to do it the same day. Someone (not me just brought new baby home from hospital ) needs to start an official thread in all 4 (vibrant, epic, fascinate, captivate) forums to get everyone committed to a day. This or a lawsuite is the only way to get the attention necessary
Also to the Tmobile store manager on page 1 of this thread, so are you sure that it is Samsung holding this up? have they no given it to all the carriers?
Click to expand...
Click to collapse
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
SamsungVibrant said:
Any volunteers to organize this? I think we should do this either the 30th or 31st, right before the year ends, let them hear our frustration.
Click to expand...
Click to collapse
Yeah after the new years whoknows? When they said froyo by end of year they meant the 31st
But I'm all in for c this!
No Froyo for any US Galaxy S phone in 2010, according to androidandme
Check out this article on androidandme.
http://androidandme.com/2010/12/pho...ones-in-the-u-s-will-see-android-2-2-in-2010/
Even androidandme thinks we should voice our opinions, with out wallets:
"I don’t see the situation improving any time soon until consumers start to demand (aka purchase) phones with the latest version of Android."
Here is some sad news, more reason to voice our opinion:
"Samsung hit their goal of becoming the top manufacture of Android phones in the U.S., so there is little reason for them to change their current strategy."
Ya, I guess from Samsung's perspective, why provide updates when idiots keep buying our product with outdated software.
"The number of upset customers is certainly growing, but I’m not sure if Samsung has received the message yet"
Maybe it is time Samsung recieved the message?
Another interesting thread:
http://androidandme.com/2010/12/pho...ng-me-to-update-my-operating-system-to-froyo/
Let's not buy the Galaxy S 2, that is a great way to show Samsung that we want them to support there older models, from my experience with the Galaxy S Vibrant, I know I won't be getting a Samsung phone ever again.
Im down count me in! Its retarded not being able to update your phone!
Sent from my SGH-T959 using XDA App
Why not just contact Samslug everday as often as you can beginning on the first of the month? Emails, phone calls, live chat... or all of the above. Whatever means suits you. Hells, hit up Tmo too. Tell them you're goin' to downgrade your plan for month or two. Cancel all together if you have the option to do so. Hit'em in the pockets. Even if we aren't going to get an official froyo update, why not just tell us so we can just move on... The bastids already gots my doe.
I have such a love/hate relationship with this phone; mainly due to it's support... or lack thereof.
I dunno, it was just a thought. I already feel as though I've been had. Bleh. -j
Make an app, that has count-down timer.
Timer should be centrally linked.
Then every week, it does a countdown towards preset time and date., like twice a day, (so it covers the globe)..that time your phone ting ting tings and you all hit samsung live support, twitter, facebook.
It can also ask you to select freinds with Galaxy S, when the timer ETA is like 30 mins, it'll also send out msgs to them.
Make sure big blogs cover it, while you're protesting on Samsung tweet, tag big blogs, your fav. android journalists and bloggers, and there you have it. A PR headache for Samsung. Angry customers, bad press = Less future customers. So yes, it does affect them.
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
also reply to this thread on their facebook wall. http://www.facebook.com/Acer/posts/10150179327172544
ibila said:
I just emailed acer and asked them to revise their bootloader policy.
If all of us would Do so we might get them to reconsider their policy.
It worked for the htc community so why not for us?
I hope you all will support this action so the impact will be bigger.
We also might want to bring this idea to other a500 support forums.
Kind regards.
Click to expand...
Click to collapse
Yah and dont forget to mention that ASUS is kickin their a$$ on posted files and bootloader policy which is why their outsellin them even though the HW's not as good IMO.
I've lost the rag, and sent them this.
I've been up front with them but the device is mine to do with a i please...
Dear Acer Support,
I would like someone to contact me regarding the Iconia A500 tablet which i have purchased around 2 weeks ago.
I am having issues with the update which has been sent out and it will not install due to file checksums mismatches. I have been using android since the first ever handset was release and i find your methods of updating the tablet or the OS bewildering inline with every other update method for other devces up until this one. Over the last 3 years, i have NEVER had any problems updating an Android device, until now.
I would like to know how to restore my handset completely as the 'reset' option on the side of the device simply wipes the data, the integrity of the OS remains unchanged.
I need a way to factory restore my unit in order for me to receive the update, which i am assuming includes fixes for the hastily pushed out Honeycomb os and critical security patches for android holes.
If i do not receive prompt a swift technical support of an advanced level i will be returning the product as i currently view this a waste of 500 Euros. I will not hesitate to purchse the Motorola Xoom, which appears to be on Android 3.1 already...
I can be contacted on (removed) or on (Removed)@gmail.com.
I would appreciate a call TODAY, or it will be handed back today at 5.30pm.
Kind Regards,
i just did a quick reply on that Facebook link. Thnx gunnyman!
Anyone got acer contact details that we all should be emailing?
I am spamming their facebook!
I used this link:
http://acer.custhelp.com
Eddited the link as it send the questions in my name...lol.
Well...got the reaction i expected and not the one i hoped for.
Re-thinking whether to keep it or sell it in favor of the asus transformer...
Discussion Thread ---------------------------------------------------------------Response (Sherina PB) - 05/27/2011 07:27 AM Dear karim kalschoven,
Thank you for contacting Acer. My name is Sherina and Badge NumberGWSI1020. I'll be happyto assist you.
I understand you wanted help unlockingbootloader on your Acer ICONIAA500.
Currently we do not have provision to have this unlocked and we are unsure on any probable policychange on this, you may check back later to see for any updates.
For further clarifications please feel free to visit our website: http://support.acer.com/Have a great day!
Respectfully, Acer Online Technical Support
And this is my reply:
Hello, this anwser by your company inspired just me to sell the acer a500 and get me a asus transformer. I will post in the community forums and spread what Acer's standpoint is and will advise all doubters not to get the A500 if they love a community supporting brand! Great job Acer..this was the last products Ill ever buy from you!
What's the email address that we should be mailing? I found nothing on the acer contact page.
email sent...
Uninstalling a couple of apps removing the facility to update is enough for me. Always defended Acer when people have been quick to moan about build quality with their laptops but if they don't sort this out, I'll think again.
I just sent an e-mail too...
We should write a petition as they did on Motorola and HTC...
Lets all petition this. Sick of not able to install custom roms.
Sent from my Nexus S using XDA Premium App
Done!!!! Hope this helpes.
can anyone post this on Acer FB or st with a message: HTC FTW. ACER FTL
http://androidandme.com/2011/05/new...longer-lock-the-bootloaders-on-their-devices/
Also posted on that Facebook post (and mentioned how HTC has reversed their bootload lock policy based on customer feedback)
I posted too. And then had a chat with customer support, which was as unhelpful as it could get. They promised to get back to me, however I have my doubts.
Reproducing below:
-- NOTE: skipping polite introduction
Govindan Sharanji: I will certainly provide you the information in this regards ####.
AD: thank you
Govindan Sharanji: Could you please stay online for two minutes while I retrieve the information for you?
-- NOTE: at this point I had hopes
AD: Sure, no problem
Govindan Sharanji: Thank you for being on hold. I really appreciate your patience.
AD: No worries
Govindan Sharanji: I need to refer you to phone support to resolve your issue.
AD: Ok
Govindan Sharanji: Our Voice Support are available on Monday - Friday 5am- 12 Midnight.You can reach our Voice Department at this numbers : 1-800-571-2237.
AD: I understand.. However I'm not located somewhere where I have access to 1-800 numbers
AD: Can I get an email with the info?
Govindan Sharanji: Shall I email the chat session to your email ID at ########, so that you can go through the information at your convenient time?
AD: The source code for the android kernel should be made available on request, according tothe GPL
AD: No, thanks, that's not necessary. I would like to get access to the kernel source code, and I was hoping you guys could send me an email later with a link
AD: or something similar
Govindan Sharanji: Sure.
-- NOTE: Maybe there's hope?
AD: Thank you
Govindan Sharanji: ####, to conclude we have suggested to email the required information and this should help you fix the issue. If there are no additional questions on this topic, I will close the chat session.
Govindan Sharanji: Thank you for using Acer Live Chat. Please feel free to chat again anytime.
Govindan Sharanji: Have a great day and take care.
AD: One more question - are there any plans for Acer to provide a recovery image for the Iconia Tab A500?
AD: Something that would restore it to factory defaults and reflash the software
AD: And also are there any plans to unlock the bootloaders, as HTC is doing?
AD: The developer community pretty much perceives you as developer-unfriendly, and it would be great to change that
Govindan Sharanji: As of now the recovery image are not provided you can get back to us for future updates.
AD: Well.. Ok.. that's unfortunate
AD: Oh well, thank you for your help
AD: Have a nice day
Let's rock it. This is a game. All for one, One for all.
PS: Spamming their chat services now. This feeling is good.
Facebook----m, you youngsters.......................
bad publicity will bring upon very swift change
Just a word of advice, let's be polite, but firmly request our rights (re: the kernel) and show them we're unhappy about their attitude. I seriously doubt the guys in support are to blame for, so let's treat them nicely and hopefully they will escalate.
Hi there
I work for a public relations agency that acts on behalf of ZTE in Europe.
Our aim in joining the forum is to be helpful with product, market and technical questions where we can, and to go back to ZTE to get answers where we need to, within the boundaries of what is acceptable/allowable based on ZTE’s standard terms, and/or the terms ZTE has agreed with operators for operator-branded devices.
Pease be patient.. I am here to genuinely try to help, but please understand that at times I might have to say "no" based on those constraints.
Hi and most of all welcome.
It is rare that a representative of a company is active on a forum but I like and applaud it.
My personal reason to buy a product, and I think alot of people here, is that there is true community of development and progress in the latest and greatest.
XDA is the future now and what the people want!
If a manufacturer can aid them it will be a win win situation.
Android device sales have boomed in the last year to what I think is also a result of word of mouth.
Most of my friends and colleagues are now interested and will buy, or have already bought an Android phone over the last couple of months because I showed them the possibilities and the tremendous support of this forum.
The power that these boards have is stellar and it is up to the manufacturer to listen to what the people say or want to adapt in future needs.
Marketing to sell is one thing but support is even more important so current customers will stay with your brand.
In my case I bought the blade in Belgium where I currently live to act as an interim phone due to my HTC HD2 being broken (again).
At first I thought I would have withdrawel symptoms towards the HD2 but I got to love my Blade. I now got to love it that much that a couple of people I know have got one too. I might sell my HD2 whenever I get it back and for sure keep the Blade.
I am already looking forward to test the new range of ZTE phones, so if you need testers ;-)
Thanks lukesan - this is great feedback and I will share it with ZTE HQ.
Since announcing ZTE's presence on xda and MoDaCo as well as Tweeting on @ZTE_UK - we have already received lots of offers of help in testing new devices!
I will tell you what I have told others, as ZTE's European PR team we would love to get as many devices into the hands of as many enthusiasts as possible - since it is excellent PR. Sadly, at this stage I cannot promise devices for review - all I can say is I will flag the interest with people at ZTE.
Cheers
Sean
on the 24th June 2011, ZTE released a 2.2.2 software update for the China Unicom V880 blade located here: http://support.zte.com.cn/ftpdata/手机售后/技术资料发布/3G/V880/image-P729CUV1.0.0B15.zip
Will zte be providing an updated 2.6.32 kernel source for this software update as I would like to study their code to see what improvements were made
agree with hecatae, we need an update to .32 first.
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
maddie01 said:
Hi all,
I thought I would try and start a place for only the US Dev Edition unit where we could house the reponses and issues with updates, delays, etc...
I hope this makes sense and is useful. If not, then if one of the moderators could remove it, please....
I will start by offering the respone I just received from HTC regarding my question around why they could launch the Google Edition with 4.2.2. but still leave the US waiting for the update on the Developers Edition.
I thought buying a "clean" device, paying top dollar, direclty from HTC, with no Carrier involvment would mean timely updates?
I encourage others to post any information about this update or any future ones for this device!
Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates.
We are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week.
Best regards,
If this answers your comment or question, please click here to complete the process.
To submit another comment, please click here.
Sincerely,
The HTCDev Team
Want to see what others are saying? Have a question to ask other HTCDev fans?
Follow us on Twitter www.twitter.com/htcdev
Explore our development resources www.htcdev.com
Click to expand...
Click to collapse
Ahhh... Nothing like a generic message saying that we're not telling you anything.
same situation
bobruels44 said:
Ahhh... Nothing like a generic message saying that we're not telling you anything.
Click to expand...
Click to collapse
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Slowwwwly rolling out but not yet to US
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
sent email
maddie01 said:
I agree and I have seen the other posts so I know the Update is slowly being rolled out overseas to the International Versions, but the Google Edition That has 4.2.2 is for sale in the US, so they should have given it to the owners fo the Developers Edition in the US. I will post any additonal information/alerts about any updates in other countries as soon as i hear about it. Thanks for commenting !
Click to expand...
Click to collapse
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
This is just a copy and paste reply and replace the name with your name. 4.2.2 is pushed out for International ONE and they are working hard on your developer ONE to make sure you get the HTC worst experience of being a developer.
Sent from my HTC One using xda app-developers app
Encourage everyone to send a message to; http://www.htcdev.com/
cc999 said:
Well I sent the email to the HTC Tech Support Center. Just received this back, look familiar? NOBODY EVEN READS THESE!
"Thank you for contacting the HTC Technical Support Center
We understand how you may be feeling regarding the update process to Jelly Bean 4.2 for the HTC One and we deeply apologize for the delay on this process. We sincerely work hard always on the updates for our customers, since we understand it is important for all of you to have the latest Android OS Versions.
We are always looking forward to develop updates that enhance your HTC experience. Due to the nature of the software development cycle, we may encounter the need to make some changes to ensure everything will work flawlessly, which is why we no longer engage to announce release dates. Charlie, we are currently running some tests to make sure the HTC One will function properly with 4.2, so we encourage you to check constantly on our website for further details about the release date. You can also follow us on Facebook or Twitter, where you can easily find the news of our products and also you can share all your concerns with our fans.
We sincerely expect your comprehension on this matter. Thanks for your continuous support of our products and services. Should you require further assistance, please do not hesitate to contact us through http://www.htc.com/www/contact/email/ or call us at +1-866-449-8358 from 8AM to 1AM, 7 days a week. "
CC
Click to expand...
Click to collapse
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
4.2.2 for the us versions will be here within the next few weeks. You will get the update before the carriers at least.
Im sure everyone knows the international for mostly all phones get it first before the united states.
To CC999: (Sorry I replied to the wrong post and got wrong quote)
You aren't alone. I share your sentiment. Could have easily gotten the El Cheapo from ATT but chose to pony up for the DE and now being treated like a guy with the ATT version *shrug*. It makes me feel like these companies like HTC aren't even in tune with the silly little things that potentially keep Android fans happy and loyal...like....timely updates to as recent an OS version as possible??!! About two weeks ago I rooted and flashed Viper One. And Fell in love with my phone all over again. But it's missing the lock screen widget, the instagram blinkfeed and the immediately sharable screenshots...which i actually really miss from my Nexus 4. Also, I desperately need my Zoes to stop saving 2000 still pics with each day out at the park. Sigh. What can ya do....
maddie01 said:
Thanks!
One of the things I was hoping to accomplish was to get as many people as possible to send in thier message to; http://www.htcdev.com/...
so that HTC would see the number of frustrated customers. I know that every corporation tracks incoming messages by Subject matter and they review the topics on a regular basis. May not change anything now but there is power in numbers! HTC could use as much positive press as possible right now anyway!
Click to expand...
Click to collapse
You should post this to reddit, I've sent in my email to HTC addressing my concerns with their update process as well, pretty sure I'll get the same bullsh*t message back from them.
Sent from my HTC One using xda premium
I got a slightly different response:
Thank you for reaching the HTC Tech Support Team with your inquiry, I’m here to make sure all your questions and doubts are cleared.
I comprehend where you're coming from, as I been there before; I certainly know that now days is vital to be up to date when it comes to remain connected/communicated, basically because it is high priority to have a reliable device, nevertheless, as of now, all of the updates are only pushed when the stability of the devices is guaranteed, therefore, it has to be under constant analysis, trials & rewrites among others; only when it has reached nearest point of perfection, which is at our development team's discretion, it's when is send out or pushed to specific devices (such as your HTC One), once again I do acknowledge and understand your perspective on this matter, which is why we greatly appreciate the understanding and patience on this subject.
If you need further assistance, please do not hesitate to contact us at http://www.htc.com/us/contact/email/, I’m here to make sure all your questions are addressed in the most efficient way, or if you prefer real time assistance you can reach our customer service line at +1-866-449-8358, 8 am to 1 am ET, 7 days a week.
Thank you for choosing HTC.
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
djan84 said:
If you think about it, HTC was pretty upfront about what they think of US developer editions; our cids start with BS, you should've known that htc would BS about the updates and that the developer edition being special.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Haahaa, nice one so we have the Bull [email protected]+ version..I love it...good attitude to have. Hopefully news will start rolling in as it gets released across the US...can always go back to a Custom 4.2.2 until the Stock version is official..Thanks for the laugh.
Sent from my HTC One using xda premium
Thanks for e-mailing HTC and posting the differenet response....Well at least we know they are not total robots and they can respond in thier own words! Even though they continue to avoid the issue of the Google Edition haivng 4.2.2. as the Dev Edition and the Google Edition are not that different (except Sense and maybe an extra radio?)...still good to keep some pressure on them,
HTC doesn't care much about the pressure that comes from XDA, but get this on the front page of Reddit and the update will be out tomorrow lol.
Sent from my HTC One using xda premium
cc999 said:
I am the in the exact same situation, spent 649 dollars on the HTC One 64 gb. Developer Edition. This
was supposed to be the phone to receive the updates first. I am still sitting here with 4.12 and checking
software updates 20 times a day. Very frustrating to say the least!
CC
Click to expand...
Click to collapse
I'm also frustrated about all of this, but you are making assumptions that are untrue.
Where did you ever hear HTC claim that "This was supposed to be the phone to receive the updates first"? I'm pretty sure the announced purpose of this phone is to be the untouched edition with the bootloader unlockable out of the box, with no possibility for carrier restrictions.
Nowhere did I ever read HTC claim that it would be the first to receive updates, and that's a silly assumption to make. It's a niche version of the phone - sure it's popular here on XDA, but it's a very small drop in the ocean - and I would expect the other versions to receive priority on updates.
At the end of the day, HTC is still a business and they're going to prioritise updates to the versions of the phone that have the largest user base.
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Good luck.
I honestly think its bullcrap that they won't release it stateside yet. We had ROMs with 4.2.2 firmware over a month ago and even when they updated WWE units to newer 4.1.2 versions the dev edition didn't get it for weeks.
I'm optimistic but I'd say probably somewhere closer to a week.
I'm 100% sure that the dev edit would get the update after the standard htc one USA unlocked version. Watch!
I don't see any benefits of a dev edit htc one. It's not even s off
In the mean time I keep hitting check for update. I know we close.
maddie01 said:
Will play around with Reddit tomorrow and see how to go about this. Thanks for the Post...
Click to expand...
Click to collapse
Someone has already posted it to /r/HTCone.
Sent from my HTC One using xda premium