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Warranty service for Cingular (AT&T) 8525

I have the cingular 8525 and having lots of issues I want to send it in for warranty but I just noticed I have the VOID sticker showing on the inside. I never had water spill on it could it be related to moisture its in my pocket most of the time?
Anyway know how to get it replaced under warranty with VOID showing its never been wet, maybe dropped on carpet few times but no damage.

void shows on mine too.. they arent concerned with that sticker they are looking for the one under the sim..

VOID showing is normal. It's on mine as well as the refurbished which they sent.

it has to show void..if it gets wet it changes color,plus under the void sticker there is a screw.so they know you didn't open the inside to play when you re bored.haha

Actually, the VOID sticker is important. It covers a screw hole. If you open the device, you will rip that sticker. It detects "intrusion".
The one under the SIM (as stated above) is the moisture detector. Both important, but different functions.

opps. suppose to click Yes. I voted wrong. Sorry. It shows on mine too and I bought mine brand new.

PostDeals said:
I have the cingular 8525 and having lots of issues I want to send it in for warranty but I just noticed I have the VOID sticker showing on the inside. I never had water spill on it could it be related to moisture its in my pocket most of the time?
Anyway know how to get it replaced under warranty with VOID showing its never been wet, maybe dropped on carpet few times but no damage.
Click to expand...
Click to collapse
As others have said - that sticker is meant to say void. It is not the thw water detector one. The one that you see is the one that breaks up into small pieces if you remove it to take out the screw that lies underneath. So if you are seeking a warranty repair then you want to have that sticker in place and unbroken with the word void showing.
Mike

perfect thank you all, AT&T is being a pain and not wanting to replace my phone even though the keyboard keys are sticky etc. I hardly use it but the phone was refub the one I got from then in 45 days just DIED and wouldn't work properly they sent me a refub one and it was a problem from day one but I was traveling so I needed a phone for work.
Oh well hope I can get someon else this time that can help me.

How would one go about obtaining a replacement void sticker? I had a horrible screen protector incident with a nushield shield where something got trapped between it and the screen, rendering the touch screen unusable. The normal methods to remove the screen protector failed, so I started to disassemble. I only got the void screw removed, no others.. as it seems they used different torx screw sizes and the T6 I bought for working on cell phones only fit a couple. Nothing was ever actually apart, but of course the sticker is punctured. I don't want to be screwed if something ever goes wrong with the phone. Hell I don't even use my AT&T Tilt anymore, it's slower than any phone I currently own (it's obviously the only one with WinMo Pro).
I'd like to just get a new void sticker, get rid of the phone, and move on with my life.

at&t rep trying to convince me phone has water damage...

ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks

juntjoo said:
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
Click to expand...
Click to collapse
Mine too is faintly pink dots on it and it has not been exposed to water. However I live in a VERY high humidity state (Georgia) so that could be the cause. Maybe something like that happened, which if true is not your fault at all.
Good Luck -let us know how it goes

mine is light pink and has never been exposed to water.... it has been in a highly humid enviornment before for about 2 days, Hawaii
so, i dont know what the warranty states about water dammage and the stickers...

mine is all white

Completely white, has been in humid environments....ive used it with wet hair and allsorts.
Unfortunatly the pink sticker issue isnt negotiable ive had to deal with that sort of problem before. The warranty guidelines the workshops have to go by will not budge

That white sticker (with the pink stripe/dot) is absolutely normal.
If that sticket got wet or soaked in water, that sticker would turn Blue.
When they ask you about the sticker, just tell them its white..(and dont mention the pink/red stripe as that is normal)

wow, thanks for all of your input. i've talked to at&t reps in person and they also tell me two different things. it's stupid that they don't allow you send your bad phone in before they send you the replacement to evaluate if it's warranty has been voided by water damage rather than sending you the replacement first without the option of returning it if they happen to consider your phone to be water damaged. and obviously with all the different responses ive gotten to this issue, it's difficult for one to determine on their own if their phone's warranty has been voided or not by possibly slight water damage.
anyway, i finally found one guy in town who actually repairs phones and he said that only in extreme cases where it's obvious the phone has been exposed to liquid would they void the warranty but of course he couldn't guarantee that but that if my phone were his he would definately send it back. well before i take that chance, last night i just reinstalled the OS and radio from HTC which i think i've already done before but have done again and this time i won't be installing any more programs until the phone proves to work fine then i'll install them all one by one to rule out the possibilities for each one causing my phone to not be able to establish a signal, and ultimately causing my phone to lock up. wish me luck!

ive drowned a phone or two before and even though it still worked it caused a few hicups with it here and there so i returned it....AFTER swapping the sticker from another phone

clever. i actually thought about that, not to get over on em, but just because i'm afraid they'd get over on me even though mine hasn't been exposed to water.

Moisture detector

Now, this is confusing me. Take the battery cover of your phone, and look at the bottom right corner. Where the other corners have screws, on this corner there's a small little black circle that says VOID in white letters. Is this a moisture detector? For warranty exchanges and such? Because honestly, I've never gotten my phone wet. I was at a rock concert yesterday and I did notice sweat dripping onto my phone screen when I would look at it but I don't think this was enough to set off moisture detectors? specially if I wiped it off before it even got internally into the phone..

my guess is its so they know you didnt unscrew the phone and open it

barmanham said:
my guess is its so they know you didnt unscrew the phone and open it
Click to expand...
Click to collapse
Can you do me a favor and check if yours says it too? I really need to get this sorted out. I need to know how much trouble I'm in if anything happens to my phone.

It is there incase you take apart the phone its on all the htc phones
Sent from the phone that all the chicks love

mine and my girlfriends dont have that void sticker on ours

em2drvr03 said:
mine and my girlfriends dont have that void sticker on ours
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Oh f*ck me. Thanks man.

They all have it. What it means is your warranty is void if that sticker is off, only reason for it to be off is if you took it off to remove the screw to take apart the phone. The moisture detectors are white and turn pink when wet.

turboyo said:
They all have it. What it means is your warranty is void if that sticker is off, only reason for it to be off is if you took it off to remove the screw to take apart the phone. The moisture detectors are white and turn pink when wet.
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Click to collapse
not only does every slide have it but every electronic device. sony psp's have them the g1 the mytouch the sony xperia.
its a tamper seal. only broke when taking apart the device (voids warrenty)
the white circle stickers UNDER the battery and INSIDE the phone as said are the water detector
you can buy both stickers on ebay if you really need to fix your device (broken screen) and return it for a new or reman

Yeah, thanks guys my last phone had it, and it was a sidekick LX that I had gotten wet, and I figured it's VOID sticker was a moisture detector somehow.

em2drvr03 said:
mine and my girlfriends dont have that void sticker on ours
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Click to collapse
Some of the slides have them in a different location. Mine is near the SIM tray under the battery. Weird

[Q] Replacement Phone Options, Battery w/ Water Damage?

My MT4G's speaker blew out for no apparent reason. I was on virtuous fusion 1.1.8 and the unity kernel v1. I've performed a factory wipe and have restored to stock rom but the problem persists which leads me to believe it's a hardware problem.
Unfortunately, I just noticed that my battery has signs of water/moisture damage (pink hash marks on white tab) even though it's never fallen into a water source before. I work out with my phone in my pocket so I suspect it could be from sweat moisture. Any suggestions on the cheapest way to get my phone replaced under warranty?
Should I go through T-mobile or HTC? Would it be wise to get a replacement battery w/ a clean white tab before pursuing a warranty replacement? I've noticed there's a circular white tab on the bottom right hand side of the battery compartment on the phone itself and that has not changed colors, although I'm not sure if that's a water indicator tab or not...
Advice is greatly appreciated!

d0gan said:
My MT4G's speaker blew out for no apparent reason. I was on virtuous fusion 1.1.8 and the unity kernel v1. I've performed a factory wipe and have restored to stock rom but the problem persists which leads me to believe it's a hardware problem.
Unfortunately, I just noticed that my battery has signs of water/moisture damage (pink hash marks on white tab) even though it's never fallen into a water source before. I work out with my phone in my pocket so I suspect it could be from sweat moisture. Any suggestions on the cheapest way to get my phone replaced under warranty?
Should I go through T-mobile or HTC? Would it be wise to get a replacement battery w/ a clean white tab before pursuing a warranty replacement? I've noticed there's a circular white tab on the bottom right hand side of the battery compartment on the phone itself and that has not changed colors, although I'm not sure if that's a water indicator tab or not...
Advice is greatly appreciated!
Click to expand...
Click to collapse
You can go through TMOBILE. If the PHONE does not have water damage (The sticker is WHITE) you can go through them. They will send THE PHONE ONLY. You will keep the battery, back and all other accessories.

When I was talking to a Tmobile rep, he asked me if the battery had any indication of water damage. Since I was on the same phone and needed to remove the battery to check, I hung up and checked and found out it does.
When I call back to Tmobile, should I say just say no if they ask me again if the battery has water damage? I don't want to be "flagged" for water damage if I don't have to and if I won't be sending in the battery. I guess my question is really if that white circular tab on the battery compartment is really a water damage indicator. If it is, I'll feel a lot more comfortable because it is still all white.

Here is the pic of my battery:
http://db.tt/i1l79OJ
Here is the pic of the white circular tab on the battery compartment:
http://db.tt/CiASlJW
Do the red X's on my battery mean the indicator has been tripped? TIA!

d0gan said:
When I was talking to a Tmobile rep, he asked me if the battery had any indication of water damage. Since I was on the same phone and needed to remove the battery to check, I hung up and checked and found out it does.
When I call back to Tmobile, should I say just say no if they ask me again if the battery has water damage? I don't want to be "flagged" for water damage if I don't have to and if I won't be sending in the battery. I guess my question is really if that white circular tab on the battery compartment is really a water damage indicator. If it is, I'll feel a lot more comfortable because it is still all white.
Click to expand...
Click to collapse
I have the red x on my batteries too. And neither were exposed to water. As long as the device sticker is WHITE and hasn't been water damaged, tell them no. They will send you a refurbished device and you will keep the battery, back, and accessories.

Thank you!

d0gan said:
Thank you!
Click to expand...
Click to collapse
You're welcome

Please help me out water damage?

So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty

hakoreh said:
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
Click to expand...
Click to collapse
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.

kprice8 said:
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
Click to expand...
Click to collapse
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.

hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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Click to collapse
My apologies, it is still early.
I have still read on these forums that despite the claim by Samsung that it will hold the seal, users were saying it doesn't. Perhaps do a search for it and see what they say?

hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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Click to collapse
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.

Hobson318 said:
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
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I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.

hakoreh said:
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
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Click to collapse
At least samsung is willing to repair the phone. They could have just said it was your fault for not installing the cover correctly. I sent them a 16gb S3 a while back that I bricked. They fixed it and sent it back to me as a 32gb model. Did right by me. You aren't going to be any worse for taking the replacement verizon will give you. It will still have the same warranty plus it has the benefit of additional QA testing from factory.