My MT4G's speaker blew out for no apparent reason. I was on virtuous fusion 1.1.8 and the unity kernel v1. I've performed a factory wipe and have restored to stock rom but the problem persists which leads me to believe it's a hardware problem.
Unfortunately, I just noticed that my battery has signs of water/moisture damage (pink hash marks on white tab) even though it's never fallen into a water source before. I work out with my phone in my pocket so I suspect it could be from sweat moisture. Any suggestions on the cheapest way to get my phone replaced under warranty?
Should I go through T-mobile or HTC? Would it be wise to get a replacement battery w/ a clean white tab before pursuing a warranty replacement? I've noticed there's a circular white tab on the bottom right hand side of the battery compartment on the phone itself and that has not changed colors, although I'm not sure if that's a water indicator tab or not...
Advice is greatly appreciated!
d0gan said:
My MT4G's speaker blew out for no apparent reason. I was on virtuous fusion 1.1.8 and the unity kernel v1. I've performed a factory wipe and have restored to stock rom but the problem persists which leads me to believe it's a hardware problem.
Unfortunately, I just noticed that my battery has signs of water/moisture damage (pink hash marks on white tab) even though it's never fallen into a water source before. I work out with my phone in my pocket so I suspect it could be from sweat moisture. Any suggestions on the cheapest way to get my phone replaced under warranty?
Should I go through T-mobile or HTC? Would it be wise to get a replacement battery w/ a clean white tab before pursuing a warranty replacement? I've noticed there's a circular white tab on the bottom right hand side of the battery compartment on the phone itself and that has not changed colors, although I'm not sure if that's a water indicator tab or not...
Advice is greatly appreciated!
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Click to collapse
You can go through TMOBILE. If the PHONE does not have water damage (The sticker is WHITE) you can go through them. They will send THE PHONE ONLY. You will keep the battery, back and all other accessories.
When I was talking to a Tmobile rep, he asked me if the battery had any indication of water damage. Since I was on the same phone and needed to remove the battery to check, I hung up and checked and found out it does.
When I call back to Tmobile, should I say just say no if they ask me again if the battery has water damage? I don't want to be "flagged" for water damage if I don't have to and if I won't be sending in the battery. I guess my question is really if that white circular tab on the battery compartment is really a water damage indicator. If it is, I'll feel a lot more comfortable because it is still all white.
Here is the pic of my battery:
http://db.tt/i1l79OJ
Here is the pic of the white circular tab on the battery compartment:
http://db.tt/CiASlJW
Do the red X's on my battery mean the indicator has been tripped? TIA!
d0gan said:
When I was talking to a Tmobile rep, he asked me if the battery had any indication of water damage. Since I was on the same phone and needed to remove the battery to check, I hung up and checked and found out it does.
When I call back to Tmobile, should I say just say no if they ask me again if the battery has water damage? I don't want to be "flagged" for water damage if I don't have to and if I won't be sending in the battery. I guess my question is really if that white circular tab on the battery compartment is really a water damage indicator. If it is, I'll feel a lot more comfortable because it is still all white.
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Click to collapse
I have the red x on my batteries too. And neither were exposed to water. As long as the device sticker is WHITE and hasn't been water damaged, tell them no. They will send you a refurbished device and you will keep the battery, back, and accessories.
Thank you!
d0gan said:
Thank you!
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Click to collapse
You're welcome
Related
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
juntjoo said:
ever since i told her the sticker was white though slightly pink if you look closely. now she said that i could do an exchange but if the sticker wasn't white enough i'd get charged some absurd ammount. how reliable are these stickers anyway, and if it's pinkish tint i maybe should not have mentioned is an actual indication of exposure to water and not just that there is some pink pigment in there somewhere, cuz really, now that i inspect it, the pinkishness has a poke-a-dot pattern as if if it was made that way rather than it got wet and washed itself over with it's pink pigment.
anyone have experience/knowledge on this issue? to me this doesn't look like water damage.
here's the dilemma: a customer's phone is within warranty and doesn't work and they don't know if it is because of water damage or not but of course they want to get an exchange if they are entitled to one. without the expert knowledge to determine if the phone's warranty has been voided how is he/she supposed to find out the answer without taking the risk of being charged for the replacement. i know for a fact the phone hasn't been exposed to water but i don't know what the heck this sticker is telling me if anything at all.
so please, people with this phone, please report your comparisons of this sticker under the sim card to mine. is it completely chalk white or can you detect a faint pink poke-a-dot pattern? thanks
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Click to collapse
Mine too is faintly pink dots on it and it has not been exposed to water. However I live in a VERY high humidity state (Georgia) so that could be the cause. Maybe something like that happened, which if true is not your fault at all.
Good Luck -let us know how it goes
mine is light pink and has never been exposed to water.... it has been in a highly humid enviornment before for about 2 days, Hawaii
so, i dont know what the warranty states about water dammage and the stickers...
mine is all white
Completely white, has been in humid environments....ive used it with wet hair and allsorts.
Unfortunatly the pink sticker issue isnt negotiable ive had to deal with that sort of problem before. The warranty guidelines the workshops have to go by will not budge
That white sticker (with the pink stripe/dot) is absolutely normal.
If that sticket got wet or soaked in water, that sticker would turn Blue.
When they ask you about the sticker, just tell them its white..(and dont mention the pink/red stripe as that is normal)
wow, thanks for all of your input. i've talked to at&t reps in person and they also tell me two different things. it's stupid that they don't allow you send your bad phone in before they send you the replacement to evaluate if it's warranty has been voided by water damage rather than sending you the replacement first without the option of returning it if they happen to consider your phone to be water damaged. and obviously with all the different responses ive gotten to this issue, it's difficult for one to determine on their own if their phone's warranty has been voided or not by possibly slight water damage.
anyway, i finally found one guy in town who actually repairs phones and he said that only in extreme cases where it's obvious the phone has been exposed to liquid would they void the warranty but of course he couldn't guarantee that but that if my phone were his he would definately send it back. well before i take that chance, last night i just reinstalled the OS and radio from HTC which i think i've already done before but have done again and this time i won't be installing any more programs until the phone proves to work fine then i'll install them all one by one to rule out the possibilities for each one causing my phone to not be able to establish a signal, and ultimately causing my phone to lock up. wish me luck!
ive drowned a phone or two before and even though it still worked it caused a few hicups with it here and there so i returned it....AFTER swapping the sticker from another phone
clever. i actually thought about that, not to get over on em, but just because i'm afraid they'd get over on me even though mine hasn't been exposed to water.
I just got a 8525 today and want to make sure there is no water damage to it.
When you take off the battery cover, to the right of the camera there is a white circle that reads 'VOID' on it in read. Does this mean it has had water damage (hence void), or does it mean that if that white circle turns all pink, then it has had water damage?
My last phone had water damage, but it had a little white section that just got a bunch of pink dots on it after damage. Void is written pretty neatly, so I am assuming no damage has been done and it should be ok.
I just wanted to check with other 8525 owners and make sure that is what it should say.
Superman859 said:
I just got a 8525 today and want to make sure there is no water damage to it.
When you take off the battery cover, to the right of the camera there is a white circle that reads 'VOID' on it in read. Does this mean it has had water damage (hence void), or does it mean that if that white circle turns all pink, then it has had water damage?
My last phone had water damage, but it had a little white section that just got a bunch of pink dots on it after damage. Void is written pretty neatly, so I am assuming no damage has been done and it should be ok.
I just wanted to check with other 8525 owners and make sure that is what it should say.
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Click to collapse
thats not a waterdamage sticker to the best of my knowledge, theres a screw underneath it.
Thanks - phone seems to work fine and everything works as it should (except for the keyboard - it seems the layout internally doesn't match with the keys on the keyboard, but there probably is a thread regarding this) - just a few nicks on the outside.
We were on a boat but all of our phones were in box for phones and none got wet at all except mind of course. some how it got a tad bit of moisture in the camera and little on top by ear piece...Now only half the screen works....What could be the problem? It sat in rice and zip lock baggie 48 hours in a Hot car and still same issue..Its 3 weeks old and bought from Best buy i dont think they warranty it. only way they would know if theirs water damage is if the battery sticker is red right? cause its Still white.
Its At&t Thanks!
traviscadello said:
We were on a boat but all of our phones were in box for phones and none got wet at all except mind of course. some how it got a tad bit of moisture in the camera and little on top by ear piece...Now only half the screen works....What could be the problem? It sat in rice and zip lock baggie 48 hours in a Hot car and still same issue..Its 3 weeks old and bought from Best buy i dont think they warranty it. only way they would know if theirs water damage is if the battery sticker is red right? cause its Still white.
Its At&t Thanks!
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Click to collapse
Try visitng samsung repair shop and ask them to see whats wrong.
Sent from my GT-I9506 using Tapatalk
...
Ok, They are not going to Cover it im on my own with this one..Where should i start? The phone works perfect so does this mean the motherboard is good? should i start by replacing the digitizer?
traviscadello said:
Ok, They are not going to Cover it im on my own with this one..Where should i start? The phone works perfect so does this mean the motherboard is good? should i start by replacing the digitizer?
Click to expand...
Click to collapse
First to do at low cost is to dry it in dry air and température set at below 50°C for 24 H.
Back cover and battery removed.
Check if your kitchen oven is well regulated to perform this task at thermostat 0 or 1. (was my case at first position)
If not, put it under the afternoon sun if such in your country and take care of the rain!!!. :laugh:
Then , no effect, go to service.
Go to service, chances are the liquid indicators didn't get triggered.
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
hakoreh said:
So I've had my S5 for over 2 months. I'm always very careful with my stuff. I had the original cover on the phone and once a week I would run it under cold water to wash off any grime or dirt. Everything would be fine.
Now I got the wireless charging cover and I did the same routine. I made 1000% sure it was sealed completely. Now I start to experience slow down and freezing. So much so I have to remove the battery to restart. So I take off the cover and I see water on the battery. Not a lot but this is supposed to be wster resistant. I also notice some water where the cover snaps on to the phone. I dry it all off..I also called Verizon who said I'd have to go to the store to check for water damage which I say to myself Huh? But it's water resistant. Anyways I go to the store and they see nothing wrong with it. They said I can get a like new replacement but I feel that unfair since I spent my money and its not even 3 months old.
I noticed when I got home that by the speaker win the wireless cover it's not flush against he phone. The snaps are all in place but still there's a considerable gap between the cover and phone. Then I took the cover off and put the regular cover back on and there was no gap. It's flush against. Now is it possible hbis is a defect?
And should I accept the replacement device? Right now he phone is Ok but I'm worried no one wants a damaged phone.
Also my boot screen says custom even though I haven't rooted. I even used a root checker to make sure. Only thing I did was turn off some apps and install nova.
Weird? Advice?
Ty
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Click to collapse
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
kprice8 said:
Well, first of all. The extended battery and cover for it were said a lonnnng time ago to not be water tight. So that's probably part of your problem.
Secondly, I would recommend using Computer screen cleaning wipes, or a microfiber cloth and a little bit of windex or other non-harmful glass cleaner to clean it instead of running cold water over it..
The more you can control what is cleaning it, the better off you are. A little more than A LOT.
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Click to collapse
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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Click to collapse
My apologies, it is still early.
I have still read on these forums that despite the claim by Samsung that it will hold the seal, users were saying it doesn't. Perhaps do a search for it and see what they say?
hakoreh said:
I'm running the stock battery and the wireless cover. I've read a lot of places it keeps the wireless seal. In fact the Samsung site States the same.
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if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
Hobson318 said:
if you are using an official samsung accessory, you can send it back to samsung for repair. they will replace damaged parts with new ones. or you can go to verizon and get the like new one. either way, i wouldn't hold on to it if it has water damage and is acting flakey. it will never be right and by the time you get fed up with it you are out of warranty. replace it. and really, if verizon gives you a phone that is in as good a shape as the one you have, and works perfectly, who cares if someone else tried it and didn't like it and returned it.
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I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
hakoreh said:
I spoke to Samsung and they basically said I got a defective cover which honestly is BS. They said they can repair the phone but I wouldn't have access to a replacement and they don't provide replacements. Honestly I've always liked Samsung but now I'm thinking should I just take the replacement, sell it and get the LG G3 or something.
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Click to collapse
At least samsung is willing to repair the phone. They could have just said it was your fault for not installing the cover correctly. I sent them a 16gb S3 a while back that I bricked. They fixed it and sent it back to me as a 32gb model. Did right by me. You aren't going to be any worse for taking the replacement verizon will give you. It will still have the same warranty plus it has the benefit of additional QA testing from factory.
I have water damage but my phone is still functional. It however shuts off when I'm not using it. It stays on if it is charging or listening to music....
I need help because my phone shows rooted but I guess the water got to it where I can not unroot it
My question to you is what can I use or do to make my phone completely not work but I can still use the warranty to get a new one.
D800
At&t
dondadah88 said:
I have water damage but my phone is still functional. It however shuts off when I'm not using it. It stays on if it is charging or listening to music....
I need help because my phone shows rooted but I guess the water got to it where I can not unroot it
My question to you is what can I use or do to make my phone completely not work but I can still use the warranty to get a new one.
D800
At&t
Click to expand...
Click to collapse
You can install 4.2.2 which will show unrooted.
One other thing is - the water indicator... When then see it they will know..
Those stickers are not actually water damage indicators, they are always red. Even so water damage is obvious, unless you clean it up first, you'll need to do a pretty good job though
DrFredPhD said:
Those stickers are not actually water damage indicators, they are always red. Even so water damage is obvious, unless you clean it up first, you'll need to do a pretty good job though
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Click to collapse
Those stickers are 100% USED TO INDICATE ANY MOISTURE EXISTENCE ON CIRCUIT BOARDS.
I've replaced screens on 4 lg g2s. Those stickers are always red and are not moisture sensitive. There is a moisture sticker on the screen but it may not have gone, you could replace the screen with a genuine one and maybe get the phone back in warranty.
Well I'm going to try it and see but I need to unroot first I'm looking for a 4.2.2. Rom I can flash