Database Users

Sprint refurb full of previous owners info!

I feel like I need to get this off my chest, so my apologies of this isn't in line with the technical nature of this board.
I RMA'd my Hero a few days ago due to a blown ear speaker (sounded like a bee trapped in there whenever anyone talked), and was sent a refurb Hero that had a broken trackball button. The csr assured me the Hero had no trackball or center button (!!!) and after arguing with him that it did, he finally sent me over to Advanced Data Support or whatever they call it, where they agreed to send me out another Hero. That one arrived today, and refused to accept programming. After 45 minutes with support they finally got it to work by having me manually program it. The previous owners phone number, Sprint email (which is their full name), and city were all in there already, as it was obviously never properly reset at the factory. When they had me make a test call, voicemail, it dialed the old owner's phone number, and I actually spoke to them! When I explained it to him, he said "ohh...uh oh..." like he was pitying me for having his old phone. Out of curiosity, I googled the name, which revealed their myspace and facebook pages. I find this breach of privacy disgusting. Why is Sprint leaving so much personal data on their refurbished phones?
And I'd bet good money the other refurb I was sent, was originally sent in because of that damn broken trackball button, which they ignored and sent right back out as refurbished.
Maybe I'm overreacting, but right now I'm really disgusted with Sprint. Disgusted enough that the EVO looks a lot less enticing than it did a few days ago. :/
Thanks for reading.
-TM

Well, that's not very reassuring. If you don't already have one, I'd consider getting an account over at Sprint Users and putting it there as well. I'd not be happy having my phone go out full of my information!

Wow, this is really funny. I would definetly post at Sprint Users or Sprint Community Forums. Wonder if it is possible to wipe that data our selves before sending it back in. Seems like it would be difficult since Hands Free Activation pretty much populates all that info on the phone for you the first time you boot it up.

i hate the fact sprint takes these broken phones, fixes them and passes them off as new. the hero isn't even a year old and their doing this.

I had to get a refurb just this past Monday and before I took in my old phone I made sure to delete EVERYTHING. Although I really don't think it would hurt me too much for someone to be able to steal my identity.

This isnt something you would normally see. I had to edit what I was about to post. But phones are tested and remanufactured with new parts before being sent out. I would recomend if there is one close to you using a service and repair center for replacement rather than having them send one over the phone.... and you get the added bonus of not having to deal with the RMA kit

fixxxer2008 said:
i hate the fact sprint takes these broken phones, fixes them and passes them off as new. the hero isn't even a year old and their doing this.
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Click to collapse
At no point ever, is an Advanced Exchange ever talked about as a "new" device. Every piece of literature anywhere says its a refurbished phone.. And a tech that tells you different is a liar..
Here you are again spreading lies to get a skewed point across..

I'm ashamed of myself for posting this because I'm so against it but this sounds like a case for bricking before submitting for a replacement.
Flame away...

nebenezer said:
I'm ashamed of myself for posting this because I'm so against it but this sounds like a case for bricking before submitting for a replacement.
Flame away...
Click to expand...
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So are you saying there is no possible way to clear all your personal info?

Roman G said:
So are you saying there is no possible way to clear all your personal info?
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Yeah, that's pretty much unacceptable. And it's not the first time it's happened, I've read about this before. I would call the news. Seriously. It's newsworthy. Maybe if Sprint feels a little heat on this issue, they'll be a bit more careful with their customer's privacy.

why would you brick a perfectly good phone because there is someone else's info in it? that's ridiculous. you can do into settings and factory reset yourself and you're good to go. no sense in killing a perfectly good phone for no reason....
I'm ashamed of myself for posting this because I'm so against it but this sounds like a case for bricking before submitting for a replacement.
Flame away...
Click to expand...
Click to collapse
Sent from my HTC EVO 4G using the XDA mobile application powered by Tapatalk

Leukay said:
why would you brick a perfectly good phone because there is someone else's info in it? that's ridiculous. you can do into settings and factory reset yourself and you're good to go. no sense in killing a perfectly good phone for no reason....
Click to expand...
Click to collapse
I think he meant if he had to return his phone he would brick it. You know, so Sprint doesn't just pass it off to the next person as a "refurb" with all his info still in it.

Roman G said:
So are you saying there is no possible way to clear all your personal info?
Click to expand...
Click to collapse
I've read before that user data is stored in the mtd5 file or in mtd5ro. And i dont believe wiping clears out /dev/mtd/mtd5 and mtd5ro. But as nebenezer said you can always brick your phone, or possibly try
Code:
adb shell
rm -r /*
to delete everything. If you really wanted to.... or just delete the mtd5 files, if they actually are where userdata is stored.

So here is the thing.
When the phone is booted up - It polls the tower and says "HEY I'm MEID XXXXXXXXXXXX" - Then The phone says "HEY I DON'T HAVE ANY DATA WHAT THE HELL DO I CONNECT TO" and the Tower answers back "HERE IS ALL YOUR STUPID DATA NOW STFU" this is all of the login info and other stuff associated with the phones owner. The phone can now poll the tower for SMS, Calls, blah, blah, blah. THIS IS CALLED HANDS FREE ACTIVATION
Given overly simplfied.
Even after a phone has been completely reset out of the box brand spanking new. If the MEID is tied to a customer the phone populates automagically with that information. Thank you Sprint for this wonderful invention (which I think Verizon actually started)
So there really is no way to get all of your data off the phone since the phone will attempt to poll the data from the network once it is booted again. You need to make sure that the MEID is completly disassociated from your account to prevent it. Something Sprint has obviously failed at here.
Questions? None? Ok Good.

Kcarpenter, thanks for the explanation. The first phone I had did exactly that, immediately after booting it provisioned itself. The second phone however, did not. It just booted right up the home screen, where the HTC time/weather widget was already populated with the last known location. It appears the phone was never even turned on by Sprint after it was sent in to them. That raises even more disturbing questions regarding their refurbishing process. :/

ffolkes said:
Kcarpenter, thanks for the explanation. The first phone I had did exactly that, immediately after booting it provisioned itself. The second phone however, did not. It just booted right up the home screen, where the HTC time/weather widget was already populated with the last known location. It appears the phone was never even turned on by Sprint after it was sent in to them. That raises even more disturbing questions regarding their refurbishing process. :/
Click to expand...
Click to collapse
The Process is very broken. I have heard this happen more than once.
In fact a story about me:
I bought a used phone from US Cellular, it was one of their "30 Day phones" that was only used for 30 Days by someone who didn't like it. I purchased the phone they set it up gave it to me. I got home and started playing with it and sure enough there where pictures on it of people I didn't know. I thought they may have been demo pictures, but I'll de damned if one of them was a naked black chick and another pic of a naked black dude. (not racial just not my thing). I was furious. I took the phone back and told them what had happened. They said it was impossible that had happened and the pictures where mine (Skiny pasty white guy) I had a few issues with this phones a few days later. Randomly dropping calls/signal/error messages. So I took it in to have it looked at. The water damage sensor had been lit up. No way this was my fault - the phone never left my desk at home because the damn thing didn't work worth a ****. They said this had to be my fault because they check this stuff before they sell the phone again. So I was out 200 bucks for a broken phone with pictures of ugly ass naked people on it.
Lesson Learned:
Drop US Cellular if you have them. If you ever by a used cell phone Check it thorughly for kiddie porn and water damage.

mountaindont said:
kc buddy. uv GOT to stop. people are shhh'ing me in the library...i have too hearty of a laugh.
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Dude, true story swear on a Bible....

doojer said:
I think he meant if he had to return his phone he would brick it. You know, so Sprint doesn't just pass it off to the next person as a "refurb" with all his info still in it.
Click to expand...
Click to collapse
Even so, factory reset, send it in. Problem solved without ruining the phone

Leukay said:
Even so, factory reset, send it in. Problem solved without ruining the phone
Click to expand...
Click to collapse
Actually,
Service swap to previous device, factory reset, do not power hero on, send it in..

how can i brick my phone?

my phone has been doing some strange **** lately.. It randomly reboots and or freezes. I've tried wiping and reflashing with a different ROM but to no avail. It's been getting stuck on the white evo screen lately. If i'm lucky enough it will boot to the OS but will freeze or reboot after a while..
..Is there something I can do that will brick the phone so I can return it to Sprint? I keep getting the Cyanogen Mod boot screen and obviously I can't take it back to Sprint with that on the display..
any help is appreciated, thanks

load a gsm rom

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gudda1 said:
my phone has been doing some strange **** lately.. It randomly reboots and or freezes. I've tried wiping and reflashing with a different ROM but to no avail. It's been getting stuck on the white evo screen lately. If i'm lucky enough it will boot to the OS but will freeze or reboot after a while..
..Is there something I can do that will brick the phone so I can return it to Sprint? I keep getting the Cyanogen Mod boot screen and obviously I can't take it back to Sprint with that on the display..
any help is appreciated, thanks
Click to expand...
Click to collapse
Trash... this needs to be locked and the op needs to be removed!
from the fade

So you flashed it and now you want to take it back because you messed it up?
(Just flash a custom rom, and pull the battery halfway..that should do it)

gudda1 said:
my phone has been doing some strange **** lately.. It randomly reboots and or freezes. I've tried wiping and reflashing with a different ROM but to no avail. It's been getting stuck on the white evo screen lately. If i'm lucky enough it will boot to the OS but will freeze or reboot after a while..
..Is there something I can do that will brick the phone so I can return it to Sprint? I keep getting the Cyanogen Mod boot screen and obviously I can't take it back to Sprint with that on the display..
any help is appreciated, thanks
Click to expand...
Click to collapse
How about admitting that you broke it and just insurance claim it for 100 bucks instead of fraudulently exchanging it?

Epic title.
Sent from my SUPERSONIC

Put it in the microwave on defrost for a minute. Whatever you do, don't pull the plug or else your phone will be un-brickable.

BAN! Tired of people screwing up their phones and then committing fraud. Why don't you man up and admit you screw up instead of taking advantage of Sprint and the insurance? This is why we end up paying so much for stuff.

Agreed
awrnsmn said:
BAN! Tired of people screwing up their phones and then committing fraud. Why don't you man up and admit you screw up instead of taking advantage of Sprint and the insurance? This is why we end up paying so much for stuff.
Click to expand...
Click to collapse
I agree! If you are trying to root, you are taking a risk.
On another note, can't you just run RUU on it?

I think we'd end up paying so much for stuff regardless...

awrnsmn said:
BAN! Tired of people screwing up their phones and then committing fraud. Why don't you man up and admit you screw up instead of taking advantage of Sprint and the insurance? This is why we end up paying so much for stuff.
Click to expand...
Click to collapse
Not to mention there's nothing wrong with his phone.
Bricking his phone would be a waste of his time and a perfectly good phone.
Chalk it up to another case of someone not reading and understanding what they are about to do before they do it
Why are people so allergic to reading?
OP, run the pc36img.zip from toast's rooting guide part 2, then wait for your phone to prompt you to accept the 1.47 update and accept it. You'll be back to stock with no reason to damage a perfectly good phone.

Bp3dots said:
How about admitting that you broke it and just insurance claim it for 100 bucks instead of fraudulently exchanging it?
Click to expand...
Click to collapse
I didnt break it? I flashed this thing 2 months ago.. it has worked flawlessly until I seen I had a voicemail update.. I went to do that, it failed.. things seemed to work fine so I charged it over night.. woke up and its been hell ever since.
Its not like I was modding the thing and it broke on me. The phone was working fine for 2 months. Don't come at me with some bull**** ass remark like that. I have no problem paying the insurance claim, but regardless -- its been rooted thus insurance isn't going to do **** for me.
EDIT: I stand corrected on the insurance claim -- was not aware of that

OP, lose the attitude before this turns into another "WTF WIFI" or "is CM6 overrated" thread.
If your problems started when you tried to update your voicemail then how about you try rolling your vvm app back or uninstall and reinstall it?
Also, rooting voids your warranty.. not your insurance. You have the option of paying $100 to swap it for a new one..

nebenezer said:
OP, run the pc36img.zip from toast's rooting guide part 2, then wait for your phone to prompt you to accept the 1.47 update and accept it. You'll be back to stock with no reason to damage a perfectly good phone.
Click to expand...
Click to collapse
I'll have to try this out.. I've tried multiple ROM's and it still does it. I'm beginning to think its a possible hardware issue.
Why would 3 different rom's cause random reboots, freezes, and other quirkiness

gudda1 said:
Why would 3 different rom's cause random reboots, freezes, and other quirkiness
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Click to collapse
Because you are experimenting with your phone. These roms are voluntary efforts by people who do this as a hobby. Expect things to go wrong and expect to have to do some troubleshooting, it's just part of the game.

nebenezer said:
OP, lose the attitude before this turns into another "WTF WIFI" or "is CM6 overrated" thread.
If your problems started when you tried to update your voicemail then how about you try rolling your vvm app back or uninstall and reinstall it?
Also, rooting voids your warranty.. not your insurance. You have the option of paying $100 to swap it for a new one..
Click to expand...
Click to collapse
was not aware of the warranty/insurance differences. thanks for the info
is the voicemail app apart of individual rom's or is it on the phone itself? (im sure that was worded terribly, but hopefully you'll understand) ... I've tried 3 different ROM's and they all reboot or freeze sporadically. (fresh 3.1.0.2, a nandroid of a previous 3.1.0.1, and CM6) The phone even froze twice in the middle of a ROM flash.

Accually Id like to know also my Evo's usb port is FUBARed, light bleed, hotspots on the LCD, and power button crack you name it I got it. I have Best Buy insurance so not sure how its gonna go. I thought about just running it over and taking it in in a ziplock but i really dont wanna wait up to a month for a replacement.

Unroot back to stock, dont add any apps for a day, if the problem still occurs its obviously a hardware issue. Take it in for a replacement.

phatmanxxl said:
Unroot back to stock, dont add any apps for a day, if the problem still occurs its obviously a hardware issue. Take it in for a replacement.
Click to expand...
Click to collapse
thats what its looking like..

[Q] Please Help! Phone Overheated and now unresponsive!!

A week ago, I traded my like new One X for a like new Nexus 4. It seemed flawless when I got it. It was rooted when I got it, and I put Paranoid Android on it when I got home. A couple days later, I decided to try a couple different kernels so I could adjust the RGB and gamma. I installed Franco kernel, and his kernel management software. I adjusted my screen, and also turned on fast USB charging. That night, I woke up in the middle of the night to find the phone extremely hot. It was plugged into a standard wall charger. The touchscreen was also completely unresponsive in the os, but was responsive in the bootloader and in TWRP. I quickly reflashed to the stock kernel and let the phone cool down. It became responsive again after cooling down. I figured it was an overheat protection thing, so then yesterday I tried another kernel on it but did not turn on fast usb charging, figuring that that was the culprit. The phone charged fine during the day yesterday, and all seemed well. Well this morning, I woke up to an unresponsive hot phone with the battery only at 70 something after charging all night. This time, the phone was also unresponsive in TWRP as well. The only thing I was able to do was hard reboot. I cant even power the phone down by selecting power off in the bootloader- it just reboots. I have completely wiped the phone, and reflashed and the issue still persists, My wife is pissed at me cuz she hates it when I get new phones, and now this phone is consuming more of my time and she says I was stupid for trading my perfectly good one x for this phone. I don't know what to do, as this is obviously not a software issue. I'm going to try to give as much info as possible, as I'm really pissed off right now and I want to make sure I give as many details as anyone needs.
(list borrowed from another help post)
* yes my phone is rooted
* no I haven't dropped it ever
* no I haven't exposed it to water or anything else that is abnormal ever
* yes I flashed a custom ROM.... cm10.1 and PA, both from Goo
* yes the MD5 matched
*yes I flashed a custom Kernel (last night) ......... Franco Kernel and
* no I didn't have any issues afterwards, just after it was charging and overheated.
* the phone worked fine with the os until the overheat
* yes I fully wiped prior to flashing
* yes I am completely sure I didn't drop the phone and/or expose it to anything specific
* yes I have a seidio surface case and zagg shields front and back on the phone.
Is my warranty voided now that my bootloader is unlocked? If I return to stock and return it, can they find out and not honor my warranty? My wife will KILL me if they keep my $300 for any reason!!

Its working again now, after sitting unresponsive in TWRP I rebooted it so I could save some files as I planned to unroot. Im sure this will happen again. What should I do? Call Google? And pretend its still having the problem?

I would flash the stock image first and see if the problem persists.
I also don't think Google will be able to help you since you aren't the original owner of the phone.

So the warranty is void when you sell a phone? Because it's back to being unresponsive again.

IrocD said:
So the warranty is void when you sell a phone? Because it's back to being unresponsive again.
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Click to collapse
If i were you, i would return it completely to stock and re-lock the bootloader using one of the toolkits and send it back to Google, sounds like its defective. I don't think Google will screw you around on the warranty just because you weren't the original owner.

ScumDroid said:
If i were you, i would return it completely to stock and re-lock the bootloader using one of the toolkits and send it back to Google, sounds like its defective.
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Click to collapse
Phone is returned to stock, and the issue persists. GRR
I don't think Google will screw you around on the warranty just because you weren't the original owner.
Click to expand...
Click to collapse
I just got off the phone with Google support, and the first thing they asked for was the email address used to purchase the phone. Which I don't have. And he said he cant help me without it. I'm LIVID!! Is overheating on a wall charger while idle a known problem for this device??

IrocD said:
Phone is returned to stock, and the issue persists. GRR
I just got off the phone with Google support, and the first thing they asked for was the email address used to purchase the phone. Which I don't have. And he said he cant help me without it. I'm LIVID!! Is overheating on a wall charger while idle a known problem for this device??
Click to expand...
Click to collapse
Does it overheat with other chargers too?
Sent from my Nexus 4 using xda premium

IrocD said:
Phone is returned to stock, and the issue persists. GRR
I just got off the phone with Google support, and the first thing they asked for was the email address used to purchase the phone. Which I don't have. And he said he cant help me without it. I'm LIVID!! Is overheating on a wall charger while idle a known problem for this device??
Click to expand...
Click to collapse
aww that sucks man, can you get the email address off the person you bought it from? And as el daddy mentioned are you using the original charger? I haven't had any issues with overheating

ScumDroid said:
aww that sucks man, can you get the email address off the person you bought it from?
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Click to collapse
I am frantically emailing and texting him as we speak. This was a craigslist deal, so who knows if he will help me. He did mention the warranty when we did the swap, so I hope he does.
And as el daddy mentioned are you using the original charger? I haven't had any issues with overheating
Click to expand...
Click to collapse
It has happened with the factory LG charger, and a Blackberry charger as well. I know that sometimes chargers don't work with another phone, but that's rare from all my years in wireless. And that's all that would happen, is that it wouldn't work.
As of right now, it's working. But that's just right now. I can't rely on this device, and as much as I like it, I'm missing my One X right now. I traded a perfect phone, for THIS. My wife is still angry at me. Every time I get a new phone she complains that I have to spend time doing everything with it. I swore up and down that this Nexus was it for a while. Now THIS.

And of course, it's back to not working again. Any ideas on a cause or if this if fixable in someway on my own? Digitizer replacement or something?? Any recourse if I can't get the info Google wants? And does anyone know how quickly I can expect to see an RMA device if I am successful, or if there is a paid expedited shipping option or something? Ugh sorry to ask so many questions but I'm just so upset over this.

IrocD said:
And of course, it's back to not working again. Any ideas on a cause or if this if fixable in someway on my own? Digitizer replacement or something?? Any recourse if I can't get the info Google wants? And does anyone know how quickly I can expect to see an RMA device if I am successful, or if there is a paid expedited shipping option or something? Ugh sorry to ask so many questions but I'm just so upset over this.
Click to expand...
Click to collapse
I think the RMA turnover is roughly a week. If you manage to get the email for the warranty, you have to pay the shipping 1 way afaik. Worst case scenario you have to pay to get it fixed Good luck man.

During one of the brief moments the screen worked, I had the foresight to pair my bluetooth mouse to the phone. It allows me to navigate the phone even when the digitizer isn't working, but its extremely stupid to have to do. The kid I traded with still has yet to respond to my numerous texts. I really hope he isn't gonna screw me. I just don't know what to think anymore.

actually you might be able to get warranty service still.
you will need to find out if it was purchased from the play store. if it was, you need the email address it was purchased with. google can then transfer the warranty to you and get you service.
i went through this just yesterday. i bought the phone from someone who bought it from the play store. i called google for an exchange, they asked for this info and then emailed me with a request for serial number, address, name.. etc.
IF you can't get the gmail address of the original buyer - google can process it as a gift which means they don't need the email address but it MUST have been purchased through the play store. otherwise they won't help.
again - i just called google yesterday and this is what they told me.
i know how you feel man. i sold my perfectly good galaxy note 2 for this phone that randomly shuts off. mind you this was back in january and the random shut off thing has just been recently.
anyhow, google will help you as long as you have the info they need. good luck.

SeraldoBabalu said:
you will need to find out if it was purchased from the play store.
Click to expand...
Click to collapse
if it was, you need the email address it was purchased with. google can then transfer the warranty to you and get you service.
Click to expand...
Click to collapse
I hope you're right, but the third sentence in the warranty contradicts that, and says:
Nexus 4 Warranty Booklet said:
The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user.
Click to expand...
Click to collapse
If anything, once I get this non-responding, possible scammer/jerk to give me the info, maybe at the least I could pretend it was given to me as a gift. Every hour that goes by, makes me angrier and angrier that I had a PERFECT HTC One X, and I couldn't just be satisifed with that. I just HAD to roll the dice AGAIN. It seemed like a fair trade, unless he knew it had issues. But if that is the case, why would he go through the trouble of trading/scamming someone and having them know his address and phone number when he could have easily gotten Google to replace it himself?

Well Seraldo, so far so good. I called again and didn't mention my first call. I said that the device was a gift and I didn't know the email address. He asked me for the IMEI instead, and it's worth noting that the previous rep did not ask for anything else. He saw an opportunity to close the door on helping me, and took it. The helpful rep also sent this email to summarize our conversation:
Hi David,
Thank you for contacting Google. I do understand how not being able to get your device to respond can be very frustrating.However, I will be more than happy in assisting you with this issue.
As promised over the phone, I have consulted this case up to a specialist. We will look over this case as thoroughly as possible to get this resolved as quickly as possible. Also as promised, I am going to be keeping you updated with ever new information.
If you have any other questions or concerns, please respond directly back to this email.
Best Regards,
James
The Google Play Team
I will keep you guys posted on how this develops. I do want to ask tho, are we 100% sure that they wont be able to tell my phone was unlocked/rooted/unrooted/relocked? Cause if they suck $300+ out of our account saying the warranty is void, that night you all will be watching the news and there will be a story about a guy in Rhode Island getting castrated by his wife. And no... I'm not joking. On a lighter note, I do have to say that the hold time for calling Google support was almost nonexistent. Very pleased with that =)

IrocD said:
once I get this non-responding, possible scammer/jerk to give me the info, maybe at the least I could pretend it was given to me as a gift.
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Click to collapse
Whenever you make a deal on craigslist, you had better count on never seeing/hearing from the other party once the money/items have traded hands. It's common sense.
I also for the life of me cannot figure out why men these days get together with a female only to let them become the boss of everything, and show fear of them.. even in public. From reading this thread top to bottom, it seems as though you're getting angry at things you cannot control.
I'd start with your relationship, then work on the phone.

Visa Declined said:
Whenever you make a deal on craigslist, you had better count on never seeing/hearing from the other party once the money/items have traded hands. It's common sense.
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Click to collapse
Agreed. This wasn't my first rodeo, and I'm well aware of what goes down with CL deals. The only reason I even bothered is because the existence of the warranty was discussed by him and I as part of the sale, and also the fact that what I required from him to take advantage of the warranty was merely a two second text message containing his email address. He would literally only have to lift a finger (or two) for a second to enable me to have use of the warranty that the owner of the phone is entitled to. I gave him a perfect device, and had something gone wrong with the One X I would have gladly done the same for him.
I also for the life of me cannot figure out why men these days get together with a female only to let them become the boss of everything, and show fear of them.. even in public.
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Well, Mr. Rockefeller, I'm not sure of your financial situation, but money is pretty tight over here. I have a wife and a child to feed/clothe/house, and losing 300-some-odd dollars on a phone would be devastating to our finances and my wife would be well within her rights to be upset about it. However, the castration comment, and subsequent 'deadpan' statement about me not being kidding, was in fact, a joke. I'm sorry you couldn't see through to that.
From reading this thread top to bottom, it seems as though you're getting angry at things you cannot control.
Click to expand...
Click to collapse
Angry at the guy for not sending me a two second text? Yes. About the rest of the situation? No. More sad and disappointed. I was really venting my frustration on the entire situation, and reaching out for productive suggestions for the matter at hand, which you have provided none of. I have also read this thread top to bottom, and I fail to see where you showed me your PhD and I requested relationship/life advice from you. Maybe I missed something? Kindly troll another thread, and maybe come back if/when you have something useful to offer =)
I'd start with your relationship, then work on the phone.
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yep so i just got the email from google saying my return is authorized and i can go ahead an order a new one then ship the old one back.
again - i bought this phone from someone else who purchased it from the play store. so the warranty can be transferred. called on friday 5:00pm, sunday morning 11:00am, replacement ordered and ups tracking info received.
OP: i hope you get your replacement. i got two kids and although it won't kill me to lose $350, it's still a kick in the balls. i feel your pain.

SeraldoBabalu said:
yep so i just got the email from google saying my return is authorized and i can go ahead an order a new one then ship the old one back.
again - i bought this phone from someone else who purchased it from the play store. so the warranty can be transferred. called on friday 5:00pm, sunday morning 11:00am, replacement ordered and ups tracking info received.
Click to expand...
Click to collapse
That's awesome.,, I have received an email telling me that they will be transferring the warranty to me, and at that point I will be sent a Play Store link to begin the ordering process.
OP: i hope you get your replacement. i got two kids and although it won't kill me to lose $350, it's still a kick in the balls. i feel your pain.
Click to expand...
Click to collapse
I'm sayin, $350 is a good chunk of change. If it weren't for the fact that it's tax season, I wouldn't even have the $350 on a card to float during the exchange process. Thanks for the well wishes =)

IrocD said:
I have received an email telling me that they will be transferring the warranty to me, and at that point I will be sent a Play Store link to begin the ordering process.
Click to expand...
Click to collapse
Awesome man, that's good news. :good: :good:

Rooted and screwed....

Bought an edge S7, rooted like I have many of my Samsung devices. (12 of them since 2012).and yes I know the risks. Dropped my phone on table corner and cracked the screen, unusable. So I flashed back to stock and drove to Samsung service centre for a lcd replacement. $336 and a day later I pickup the phone. First thing I notice is a high pitch warning..... Says device is overheating, can't charge, bla, bla bla. So I reboot into recovery and it says device is 90c. Unrealistic temperature, actually impossible. I have flashed many Roms and made lots of androids and it never goes past 42c. I write Samsung repair shop complaining that the device is overheating falsely and I want to bring it back. His response:
Your phone is rooted, it is not performance as a standard function. Only we can replace the mainboard that to solve the issue
Best regards,
So how is this my fault? My edge was working perfectly before I brought it in and now it's my fault it's falsely overheating? Any ideas or advice? Obviously I refuse to pay for something the screwed up. I love Samsung but this is infuriating.

If you live in europe go to consumer protection. If you are currently non rooted and the phone behaves like that, it's obviously got nothing to do with software intervention.

omg it was ok to charge you for the screen... and not telling you is rooted or something back when u ask to bringis back again now its rooted ffs

Brava27 said:
Bought an edge S7, rooted like I have many of my Samsung devices. (12 of them since 2012).and yes I know the risks. Dropped my phone on table corner and cracked the screen, unusable. So I flashed back to stock and drove to Samsung service centre for a lcd replacement. $336 and a day later I pickup the phone. First thing I notice is a high pitch warning..... Says device is overheating, can't charge, bla, bla bla. So I reboot into recovery and it says device is 90c. Unrealistic temperature, actually impossible. I have flashed many Roms and made lots of androids and it never goes past 42c. I write Samsung repair shop complaining that the device is overheating falsely and I want to bring it back. His response:
Your phone is rooted, it is not performance as a standard function. Only we can replace the mainboard that to solve the issue
Best regards,
So how is this my fault? My edge was working perfectly before I brought it in and now it's my fault it's falsely overheating? Any ideas or advice? Obviously I refuse to pay for something the screwed up. I love Samsung but this is infuriating.
Click to expand...
Click to collapse
I've seen a few teardowns with the S7 edge and they probably screwed somthing up when repairing the screen.... Sounds like their fault
... How many days did you have it before it cracked?
Galaxy S7 edge

dbaman said:
omg it was ok to charge you for the screen... and not telling you is rooted or something back when u ask to bringis back again now its rooted ffs
Click to expand...
Click to collapse
Kjc99 said:
I've seen a few teardowns with the S7 edge and they probably screwed somthing up when repairing the screen.... Sounds like their fault
... How many days did you have it before it cracked?
Galaxy S7 edge
Click to expand...
Click to collapse
UPDATE:
They want to charge me another $350 because the mainboard needs replacement. Says I caused the issue because I rooted the phone. Now the phone reads 90C on TWRP in recovery and tells me I am overheating when I power on the phone.
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I left the phone with a cracked screen and I come back with this.
How is this my fault???
Rooting does not cause this.

I know this doesn't help but having read so many Samsung after sales service posts of bad experience post S7 launch, it just bolsters my own personal choice of not rooting until warranty is up. I just don't do it myself. I understand why people want to do it, and the risks are accepted but it's exactly for this type of reason, where you get a company who will use root status as an excuse, why I don't.
Sent from my SM-G935F using XDA-Developers mobile app

Did rooting cause this? Not likely. Is it fair? No. Is it widely recognized that Samsung can, and will, use the fact that a phone is rooted to deny warranty coverage. Yes.

Chris_c81 said:
I know this doesn't help but having read so many Samsung after sales service posts of bad experience post S7 launch, it just bolsters my own personal choice of not rooting until warranty is up. I just don't do it myself. I understand why people want to do it, and the risks are accepted but it's exactly for this type of reason, where you get a company who will use root status as an excuse, why I don't.
Sent from my SM-G935F using XDA-Developers mobile app
Click to expand...
Click to collapse
meyerweb said:
Did rooting cause this? Not likely. Is it fair? No. Is it widely recognized that Samsung can, and will, use the fact that a phone is rooted to deny warranty coverage. Yes.
Click to expand...
Click to collapse
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.

When I had a note 2 I sent it to Samsung to repair, I paid and had it repaired but it was returned to me with other issues, Samsung refused to take ownership and it was my word against theirs. Nothing I could do about it.
Sent from my SM-G935F using Tapatalk

Brava27 said:
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.
Click to expand...
Click to collapse
Oh I'm not absolving Samsung and as I said, I get why people root right away. Just personally, I don't until warranty is up. Just a choice I make. XDA is much more then just about rooting though.
Sent from my SM-G935F using XDA-Developers mobile app

Brava27 said:
What bugs me the most is that this happened after they gave me the phone. Not before. It started during the botched repair job. Ridiculous. Everyone roots, its part of XDA.
Click to expand...
Click to collapse
I don't think he was flaming you for rooting, just explained that Samsung will use rooting against you and that's why he won't root because of this.
I agree with him but I chose to root accepting that Samsung could refuse repair. I recently sift bricked my S7 and knew I couldn't send it to Samsung so i spent days fixing it myself, lookily I did it but if I hadn't, it could have cost me a lot of money. But I accepted that risk when I rooted and I would do it all over again if I had the chance lol

$336 for the screen is way too expensive.

Argue the case with them, be polite and ask to speak to manager.
Failing that Phone them don't give until it's resolved.
Write in explain it was fine prior to screen being replaced.

Is it possible to overheat and damage the cpu or internal components from software changes? unless someone can prove it I thing its very unlikely in your case but maybe not impossible... wish the rest of the world gets it right like Europe and deem rooting a phone not to void the warranty.
nag them till they get sick of you but do be nice, nothing good comes from anger and abuse.

riz157 said:
Argue the case with them, be polite and ask to speak to manager.
Failing that Phone them don't give until it's resolved.
Write in explain it was fine prior to screen being replaced.
Click to expand...
Click to collapse
Oh yes, I have over and over. I even emailed Samsung separately. Hoping for a positive result.
sonhy said:
Is it possible to overheat and damage the cpu or internal components from software changes? unless someone can prove it I thing its very unlikely in your case but maybe not impossible... wish the rest of the world gets it right like Europe and deem rooting a phone not to void the warranty.
nag them till they get sick of you but do be nice, nothing good comes from anger and abuse.
Click to expand...
Click to collapse
It is possible but not as soon as you turn on the phone and it immediately shows 90C which is not possible.
thanhvu233 said:
$336 for the screen is way too expensive.
Click to expand...
Click to collapse
I agree, its absurd. It's like Samsung making money off their customers. Ridiculous.

I would dispute the charges with your CC company until they fix the issue. It sounds like they probably didn't seat the cooling system properly or some other internal board issue.

On to my third Pixel 2 XL in 8 days..... dang display

Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert

heelsfan25 said:
Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert
Click to expand...
Click to collapse
Chances are it won't be a unlocked version again but I hope for you it comes unlocked!
Sent from my Pixel 2 XL using Tapatalk

heelsfan25 said:
Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert
Click to expand...
Click to collapse
how did u have em exchange it when u are within your excellence guarantee??

I called verizon tech support and after they "verified" the issues they next day the replacement. They had me download the app that enables them to share your screen, but since my problems were screen related, they could not see the problem.

heelsfan25 said:
I called verizon tech support and after they "verified" the issues they next day the replacement. They had me download the app that enables them to share your screen, but since my problems were screen related, they could not see the problem.
Click to expand...
Click to collapse
so even tho u just got ur phone they sent u a brand new one?

Absolutely, and they are next day air. They have made the process very simple.

heelsfan25 said:
Absolutely, and they are next day air. They have made the process very simple.
Click to expand...
Click to collapse
they wont send me one lol she said take to store n get a new one

elliwigy said:
they wont send me one lol she said take to store n get a new one
Click to expand...
Click to collapse
So this will be my third, and my wife is having one replaced as well. Not sure if you just got an individual that was inexperienced, but i would call back. I would tell them going back to the store is not an option, but be nice about it ya know. Dang. Good luck, and keep us posted.

elliwigy said:
they wont send me one lol she said take to store n get a new one
Click to expand...
Click to collapse
Did they give you one before? Or is this your first replacement?
Sent from my Pixel 2 XL using Tapatalk

browniegirl said:
Did they give you one before? Or is this your first replacement?
Sent from my Pixel 2 XL using Tapatalk
Click to expand...
Click to collapse
We bought them on the 2nd and I called the first time late on the 5th and had the replacement on the 7th. I called yesterday the 10th and our replacements have been delivered as of about 30 minutes ago. All done over the phone. I called 18002564646 and asked for tech support.

browniegirl said:
Did they give you one before? Or is this your first replacement?
Click to expand...
Click to collapse
its because i got a brand new one at the store last friday.. since im within my 14day guarantee they replace with a new one in store.. she wouldnt send me a replacement due to this as the ones they send are refurbished
---------- Post added at 12:55 AM ---------- Previous post was at 12:55 AM ----------
im just gonna keep this one and find a way to root it lol
---------- Post added at 12:56 AM ---------- Previous post was at 12:55 AM ----------
if we can find the edl files for this phone we coud probably unlock it that way

Hmm. Either this coming Thursday or Friday is our 14 day mark so I don't understand why they wouldn't send one. I personally didn't care if it was refurbished because they are like new anyway.
I just got home opened the box and it is another unlocked phone....

heelsfan25 said:
Hmm. Either this coming Thursday or Friday is our 14 day mark so I don't understand why they wouldn't send one. I personally didn't care if it was refurbished because they are like new anyway.
I just got home opened the box and it is another unlocked phone....
Click to expand...
Click to collapse
They're sending me a replacement by Thursday lol. Told them my battery was losing charge and getting hot and there's no way I can get to the store lol. **** better be unlocked haha

Lol good luck. The warranty replacement phone my wife got today was unlocked as well. However, we are just returning it since she decided she wanted the note 8 last night. We have had some serious problems with these phones.... Sucks I was pumped really even with the Verizon variant but these problems have kinda put a damper on it. Well, that and the fact that rooting and romming just isn't as easy as it used to be. What a shock.

heelsfan25 said:
...long breathless post redacted...
Click to expand...
Click to collapse
TL;DNR
Take a breath and give us a few paragraphs, sheesh.

Sweet

I am currently on my 4th replacement, awaiting the 5th that is shipping today. Hang in there mate!
Returned them for all sorts of issues, mainly dealing with bad displays (botchiness, graininess, patches, dead pixels) and the last one I am returning because of bad and rapid battery drain. I've tried all possible troubleshooting steps.

I can't get Verizon to replace my phone for nothing.. took it to the store and talked to tech support.. they won't budge
Sent from my [device_name] using XDA-Developers Legacy app

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sidhaarthm said:
I am currently on my 4th replacement, awaiting the 5th that is shipping today. Hang in there mate!
Returned them for all sorts of issues, mainly dealing with bad displays (botchiness, graininess, patches, dead pixels) and the last one I am returning because of bad and rapid battery drain. I've tried all possible troubleshooting steps.
Click to expand...
Click to collapse
My new one is great lol.. just not unlocked. We're your replacements unlockable googl variants?