A week ago, I traded my like new One X for a like new Nexus 4. It seemed flawless when I got it. It was rooted when I got it, and I put Paranoid Android on it when I got home. A couple days later, I decided to try a couple different kernels so I could adjust the RGB and gamma. I installed Franco kernel, and his kernel management software. I adjusted my screen, and also turned on fast USB charging. That night, I woke up in the middle of the night to find the phone extremely hot. It was plugged into a standard wall charger. The touchscreen was also completely unresponsive in the os, but was responsive in the bootloader and in TWRP. I quickly reflashed to the stock kernel and let the phone cool down. It became responsive again after cooling down. I figured it was an overheat protection thing, so then yesterday I tried another kernel on it but did not turn on fast usb charging, figuring that that was the culprit. The phone charged fine during the day yesterday, and all seemed well. Well this morning, I woke up to an unresponsive hot phone with the battery only at 70 something after charging all night. This time, the phone was also unresponsive in TWRP as well. The only thing I was able to do was hard reboot. I cant even power the phone down by selecting power off in the bootloader- it just reboots. I have completely wiped the phone, and reflashed and the issue still persists, My wife is pissed at me cuz she hates it when I get new phones, and now this phone is consuming more of my time and she says I was stupid for trading my perfectly good one x for this phone. I don't know what to do, as this is obviously not a software issue. I'm going to try to give as much info as possible, as I'm really pissed off right now and I want to make sure I give as many details as anyone needs.
(list borrowed from another help post)
* yes my phone is rooted
* no I haven't dropped it ever
* no I haven't exposed it to water or anything else that is abnormal ever
* yes I flashed a custom ROM.... cm10.1 and PA, both from Goo
* yes the MD5 matched
*yes I flashed a custom Kernel (last night) ......... Franco Kernel and
* no I didn't have any issues afterwards, just after it was charging and overheated.
* the phone worked fine with the os until the overheat
* yes I fully wiped prior to flashing
* yes I am completely sure I didn't drop the phone and/or expose it to anything specific
* yes I have a seidio surface case and zagg shields front and back on the phone.
Is my warranty voided now that my bootloader is unlocked? If I return to stock and return it, can they find out and not honor my warranty? My wife will KILL me if they keep my $300 for any reason!!
Its working again now, after sitting unresponsive in TWRP I rebooted it so I could save some files as I planned to unroot. Im sure this will happen again. What should I do? Call Google? And pretend its still having the problem?
I would flash the stock image first and see if the problem persists.
I also don't think Google will be able to help you since you aren't the original owner of the phone.
So the warranty is void when you sell a phone? Because it's back to being unresponsive again.
IrocD said:
So the warranty is void when you sell a phone? Because it's back to being unresponsive again.
Click to expand...
Click to collapse
If i were you, i would return it completely to stock and re-lock the bootloader using one of the toolkits and send it back to Google, sounds like its defective. I don't think Google will screw you around on the warranty just because you weren't the original owner.
ScumDroid said:
If i were you, i would return it completely to stock and re-lock the bootloader using one of the toolkits and send it back to Google, sounds like its defective.
Click to expand...
Click to collapse
Phone is returned to stock, and the issue persists. GRR
I don't think Google will screw you around on the warranty just because you weren't the original owner.
Click to expand...
Click to collapse
I just got off the phone with Google support, and the first thing they asked for was the email address used to purchase the phone. Which I don't have. And he said he cant help me without it. I'm LIVID!! Is overheating on a wall charger while idle a known problem for this device??
IrocD said:
Phone is returned to stock, and the issue persists. GRR
I just got off the phone with Google support, and the first thing they asked for was the email address used to purchase the phone. Which I don't have. And he said he cant help me without it. I'm LIVID!! Is overheating on a wall charger while idle a known problem for this device??
Click to expand...
Click to collapse
Does it overheat with other chargers too?
Sent from my Nexus 4 using xda premium
IrocD said:
Phone is returned to stock, and the issue persists. GRR
I just got off the phone with Google support, and the first thing they asked for was the email address used to purchase the phone. Which I don't have. And he said he cant help me without it. I'm LIVID!! Is overheating on a wall charger while idle a known problem for this device??
Click to expand...
Click to collapse
aww that sucks man, can you get the email address off the person you bought it from? And as el daddy mentioned are you using the original charger? I haven't had any issues with overheating
ScumDroid said:
aww that sucks man, can you get the email address off the person you bought it from?
Click to expand...
Click to collapse
I am frantically emailing and texting him as we speak. This was a craigslist deal, so who knows if he will help me. He did mention the warranty when we did the swap, so I hope he does.
And as el daddy mentioned are you using the original charger? I haven't had any issues with overheating
Click to expand...
Click to collapse
It has happened with the factory LG charger, and a Blackberry charger as well. I know that sometimes chargers don't work with another phone, but that's rare from all my years in wireless. And that's all that would happen, is that it wouldn't work.
As of right now, it's working. But that's just right now. I can't rely on this device, and as much as I like it, I'm missing my One X right now. I traded a perfect phone, for THIS. My wife is still angry at me. Every time I get a new phone she complains that I have to spend time doing everything with it. I swore up and down that this Nexus was it for a while. Now THIS.
And of course, it's back to not working again. Any ideas on a cause or if this if fixable in someway on my own? Digitizer replacement or something?? Any recourse if I can't get the info Google wants? And does anyone know how quickly I can expect to see an RMA device if I am successful, or if there is a paid expedited shipping option or something? Ugh sorry to ask so many questions but I'm just so upset over this.
IrocD said:
And of course, it's back to not working again. Any ideas on a cause or if this if fixable in someway on my own? Digitizer replacement or something?? Any recourse if I can't get the info Google wants? And does anyone know how quickly I can expect to see an RMA device if I am successful, or if there is a paid expedited shipping option or something? Ugh sorry to ask so many questions but I'm just so upset over this.
Click to expand...
Click to collapse
I think the RMA turnover is roughly a week. If you manage to get the email for the warranty, you have to pay the shipping 1 way afaik. Worst case scenario you have to pay to get it fixed Good luck man.
During one of the brief moments the screen worked, I had the foresight to pair my bluetooth mouse to the phone. It allows me to navigate the phone even when the digitizer isn't working, but its extremely stupid to have to do. The kid I traded with still has yet to respond to my numerous texts. I really hope he isn't gonna screw me. I just don't know what to think anymore.
actually you might be able to get warranty service still.
you will need to find out if it was purchased from the play store. if it was, you need the email address it was purchased with. google can then transfer the warranty to you and get you service.
i went through this just yesterday. i bought the phone from someone who bought it from the play store. i called google for an exchange, they asked for this info and then emailed me with a request for serial number, address, name.. etc.
IF you can't get the gmail address of the original buyer - google can process it as a gift which means they don't need the email address but it MUST have been purchased through the play store. otherwise they won't help.
again - i just called google yesterday and this is what they told me.
i know how you feel man. i sold my perfectly good galaxy note 2 for this phone that randomly shuts off. mind you this was back in january and the random shut off thing has just been recently.
anyhow, google will help you as long as you have the info they need. good luck.
SeraldoBabalu said:
you will need to find out if it was purchased from the play store.
Click to expand...
Click to collapse
if it was, you need the email address it was purchased with. google can then transfer the warranty to you and get you service.
Click to expand...
Click to collapse
I hope you're right, but the third sentence in the warranty contradicts that, and says:
Nexus 4 Warranty Booklet said:
The limited warranty extends only to the original purchaser of the product and is not assignable or transferable to any subsequent purchaser/end user.
Click to expand...
Click to collapse
If anything, once I get this non-responding, possible scammer/jerk to give me the info, maybe at the least I could pretend it was given to me as a gift. Every hour that goes by, makes me angrier and angrier that I had a PERFECT HTC One X, and I couldn't just be satisifed with that. I just HAD to roll the dice AGAIN. It seemed like a fair trade, unless he knew it had issues. But if that is the case, why would he go through the trouble of trading/scamming someone and having them know his address and phone number when he could have easily gotten Google to replace it himself?
Well Seraldo, so far so good. I called again and didn't mention my first call. I said that the device was a gift and I didn't know the email address. He asked me for the IMEI instead, and it's worth noting that the previous rep did not ask for anything else. He saw an opportunity to close the door on helping me, and took it. The helpful rep also sent this email to summarize our conversation:
Hi David,
Thank you for contacting Google. I do understand how not being able to get your device to respond can be very frustrating.However, I will be more than happy in assisting you with this issue.
As promised over the phone, I have consulted this case up to a specialist. We will look over this case as thoroughly as possible to get this resolved as quickly as possible. Also as promised, I am going to be keeping you updated with ever new information.
If you have any other questions or concerns, please respond directly back to this email.
Best Regards,
James
The Google Play Team
I will keep you guys posted on how this develops. I do want to ask tho, are we 100% sure that they wont be able to tell my phone was unlocked/rooted/unrooted/relocked? Cause if they suck $300+ out of our account saying the warranty is void, that night you all will be watching the news and there will be a story about a guy in Rhode Island getting castrated by his wife. And no... I'm not joking. On a lighter note, I do have to say that the hold time for calling Google support was almost nonexistent. Very pleased with that =)
IrocD said:
once I get this non-responding, possible scammer/jerk to give me the info, maybe at the least I could pretend it was given to me as a gift.
Click to expand...
Click to collapse
Whenever you make a deal on craigslist, you had better count on never seeing/hearing from the other party once the money/items have traded hands. It's common sense.
I also for the life of me cannot figure out why men these days get together with a female only to let them become the boss of everything, and show fear of them.. even in public. From reading this thread top to bottom, it seems as though you're getting angry at things you cannot control.
I'd start with your relationship, then work on the phone.
Visa Declined said:
Whenever you make a deal on craigslist, you had better count on never seeing/hearing from the other party once the money/items have traded hands. It's common sense.
Click to expand...
Click to collapse
Agreed. This wasn't my first rodeo, and I'm well aware of what goes down with CL deals. The only reason I even bothered is because the existence of the warranty was discussed by him and I as part of the sale, and also the fact that what I required from him to take advantage of the warranty was merely a two second text message containing his email address. He would literally only have to lift a finger (or two) for a second to enable me to have use of the warranty that the owner of the phone is entitled to. I gave him a perfect device, and had something gone wrong with the One X I would have gladly done the same for him.
I also for the life of me cannot figure out why men these days get together with a female only to let them become the boss of everything, and show fear of them.. even in public.
Click to expand...
Click to collapse
Well, Mr. Rockefeller, I'm not sure of your financial situation, but money is pretty tight over here. I have a wife and a child to feed/clothe/house, and losing 300-some-odd dollars on a phone would be devastating to our finances and my wife would be well within her rights to be upset about it. However, the castration comment, and subsequent 'deadpan' statement about me not being kidding, was in fact, a joke. I'm sorry you couldn't see through to that.
From reading this thread top to bottom, it seems as though you're getting angry at things you cannot control.
Click to expand...
Click to collapse
Angry at the guy for not sending me a two second text? Yes. About the rest of the situation? No. More sad and disappointed. I was really venting my frustration on the entire situation, and reaching out for productive suggestions for the matter at hand, which you have provided none of. I have also read this thread top to bottom, and I fail to see where you showed me your PhD and I requested relationship/life advice from you. Maybe I missed something? Kindly troll another thread, and maybe come back if/when you have something useful to offer =)
I'd start with your relationship, then work on the phone.
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Click to collapse
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yep so i just got the email from google saying my return is authorized and i can go ahead an order a new one then ship the old one back.
again - i bought this phone from someone else who purchased it from the play store. so the warranty can be transferred. called on friday 5:00pm, sunday morning 11:00am, replacement ordered and ups tracking info received.
OP: i hope you get your replacement. i got two kids and although it won't kill me to lose $350, it's still a kick in the balls. i feel your pain.
SeraldoBabalu said:
yep so i just got the email from google saying my return is authorized and i can go ahead an order a new one then ship the old one back.
again - i bought this phone from someone else who purchased it from the play store. so the warranty can be transferred. called on friday 5:00pm, sunday morning 11:00am, replacement ordered and ups tracking info received.
Click to expand...
Click to collapse
That's awesome.,, I have received an email telling me that they will be transferring the warranty to me, and at that point I will be sent a Play Store link to begin the ordering process.
OP: i hope you get your replacement. i got two kids and although it won't kill me to lose $350, it's still a kick in the balls. i feel your pain.
Click to expand...
Click to collapse
I'm sayin, $350 is a good chunk of change. If it weren't for the fact that it's tax season, I wouldn't even have the $350 on a card to float during the exchange process. Thanks for the well wishes =)
IrocD said:
I have received an email telling me that they will be transferring the warranty to me, and at that point I will be sent a Play Store link to begin the ordering process.
Click to expand...
Click to collapse
Awesome man, that's good news. :good: :good:
Related
Hi all,
This is not so much of a ranting thread (although I am really frustrated), but just a gentle reminder to please check your screen for dust, as well as any other known issues BEFORE rooting. Thankfully, I did that, and my phone had dust under the screen UPON arrival. I got it at 2pm, and returned it to HTC by 5pm.
The other problem is, do remember Google takes no responsibility with hardware related issues. As much as I hate it, find HTC. I had a horrible experience with them, and I just want to share it with the rest of you. Also, I'm from Singapore, just in case.
I got my phone at 2PM from DHL, and was really happy about it (who wouldn't)? I opened it, booted it, and it was really fast. Then I checked the screen. There was not one speck, but at least 5 specks of dust under the screen. I immediately called HTC Singapore's hotline, and it was outsourced to another country (I'm guessing China, cause when they called me back it was +86). I can speak Mandarin, but only barely, and it was really difficult trying to tell them my problem in English. They really tried to help, but the communication barrier proved to be very frustrating. In the end, I was told to go down to HTC Care (at Keppel Bay Tower) to return the phone.
At this point in time, I didn't really want to make a huge fuss or anything. **** happens, I can accept that. All I want now is my phone replaced, as quickly as possible. I reached HTC Care around 4.15PM, but was only served at 5PM. Even worse, the staff at HTC Care Singapore had NO idea what to do with the Nexus One. They told me it was dealt differently from other HTC phones. As a consumer, I seriously do not care. I just want my phone fixed/replaced/whatever. I then waited for 20 minutes while they tried to log into the Nexus One system of theirs or something.
As though that was not bad enough, they had no idea what to collect from me. Some of them said I should return only the phone, while others said the entire box set. In the end, I returned the entire box set. They did not even bother to check the contents inside. Also, the courier service used this time is M3 express instead of DHL, and I was not given any tracking number despite them telling me the order has already been placed.
Also, there were other discrepancies. The phone staff told me to expect it within 3 working days, while HTC Care staff said to expect it within 3 to 5 working days. To be fair to the HTC Care staff, I doubt they were even briefed on what to do with Nexus Ones.
Below is the email I've sent to HTC, although at this point in time I doubt the response will be good:
To whom it may concern:
I placed my order for Nexus One with Google on January 9, and finally got it today, January 15, at 2pm. I understand that weekends are not considered work days, so effectively it took 5 working days to reach, which is reasonable to me.
I opened the Nexus One only to find dust under the screen. Doing a quick search on Google shows that it is a common problem. In fact, I read on some posts that it is considered to be a DOA problem by HTC, as seen from http://www.google.com/support/forum/p/android/thread?tid=29bc1e80107f01f7&hl=en. The first thing I did was to call the Singapore HTC helpline. I had a hard time communicating with them, but they did their best to help. I was told to go down to HTC Care (Singapore) at Keppel Bay Tower. The person on the phone had also opened a ticket for me.
I reached Keppel Bay Tower at 4.15PM, and was only served at 5pm. The service staff were polite but very unsure of what to do with the Nexus One. Apparently, Nexus Ones are dealt with differently from other HTC phones, though I do not see the point of them informing me of that. I have already accepted that there is dust under the phone and instead of making a big fuss, my main aim is to get my phone replaced on a one-to-one basis since I am still within the 14 days.
Once the staff managed to retrieve my information using the ticket number given to me earlier by the person over the phone, I was told I had to return the phone, but they were unsure whether to collect the phone, or the entire box set. In the end, they collected the entire box set. I had been told to expect it within 3 days by the person over the hotline, but the staff at HTC Care informed me that it was 3 - 5 days.
I am now requesting that you replace the entire box set, and deliver it to me within 3 days. In addition, I would like to know why the courier service used
is M3 Express instead of DHL (which was used when I first got my Nexus One). Moreover, I was not given any tracking number to track the status of my delivery, despite the service staff telling me that the order has already been placed.
I find it disappointing that the service staff had no idea what to do with Nexus One cases. It seems to me that HTC does not care because it is not really HTC's phone and more like Google's phone in this case. I hope you understand where I am coming from. It is my first time dealing with HTC's service, and the experience has been a let down. I have always thought highly of HTC's products since my previous HTC phones were all well-built, and I never had to visit the service centre.
I will appreciate if you could get back to me by Monday.
My ticket number, as well as product serial number are as follows:
Ticket No.:
Phone S/N:
Thank you.
Regards,
Click to expand...
Click to collapse
To end it, please remember to check before rooting!
bro sad to hear this from you.
I also got my nexus one today and i notice the screen's bottom left and right corners are making loose noise when pressed with some pressure..
so i used some pressure on the problemic areas for 20secs and so far, no more loose noise..
Hopefully it will prevent my unit from dust..
I have been consistantly checking mine as well. This sucks
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
melterx12 said:
man now im really going crazy. it seems that everyone is having this problem. I cant seem to find any dust under the screen but what if im just not seeing it??? Whats the chance that my phone DOES NOT have this problem???
Click to expand...
Click to collapse
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
ScaredyCat said:
Mine doesn't have it either. If you can't see it, then why is it bothering you? Mine doesn't have jam (jelly if you're in the USA) in it either but I'm not going to keep checking for jam.
SC
Click to expand...
Click to collapse
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Wow, this dust problem is become quite large. Small quantities doesn't sound like a good enough example of the problem. I don't have my Nexus One yet, but I do hope - that when I get it soon - the newer models (if they are starting to correct the issue) doesn't have this problem.
melterx12 said:
its bothering me because I REALLY want to root but REALLY will go out of my mind if I see this problem after rooting (because my warranty will then be long in the void ). So I want to track this problem down now and some how be 100% sure that my phone is safe.
Click to expand...
Click to collapse
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
I know, I am waiting for now, probably until Cyanogen Mod comes out for N1. However I do not want to wait a year
ScaredyCat said:
Well, you either wait for the warranty to expire or you root it before.
If you're really that worried power it off and check it with a magnifying glass. TBH Right now there are 1001 reasons not to root it and only a couple of reasons to root it. Unless there's something you really need/want root for you may as well wait.
SC
Click to expand...
Click to collapse
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
DKM119 said:
exactly i think one of the main reason i root my G1 was to apps2sd....and then some themes...but with this much RAM on the N1 i do not see a reason to root...
Click to expand...
Click to collapse
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Since we're talking about rooting here, I just wanna root to upgrade to un-released Android firmwares, themes, changing things inside the phone that aren't possible stocked. There are lots of reasons to root in my eyes, and I really don't care about the negatives.
kozm0naut said:
From what I understand, this is still a problem with a small minority of phones.
People who do not have this problem (as you might have noticed) are not going to be very vocal about not having it.
For the record, I have an N1 and have had zero problems whatsoever, screen or otherwise.
Click to expand...
Click to collapse
Same here. Zero problems with mine.
Also I don't plan to root until the S-ON/S-OFF issue is either resolved or root without unlock is discovered.
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
yeah i undertand you point but is not for everybody...like myself i do have wi-fi at home and at work...so i never used the internet tethering....so for me when i rooted my G1 is was only for the apps2sd and themes....
melterx12 said:
Theres more to root than apps2sd. For example, Internet tethering is a feature I really want and only possible through root.
Click to expand...
Click to collapse
There are always alternative. Although not as elegant of a solution, PDAnet allows you to connect your phone to your computer so it can use your data connection. Works pretty well.
as someone who had to unroot and use the warranty on my rooted G1 like 11 months after I got it, I definitely will not root my N1 when I get it unless there is a way to revert to the full factory settings. I'm not a dev but I have faith they will figure it out though.
I woke up to find this thread now has 3 pages of useless conversation :|.
Anyway, if you take a torch and shine it it'll be obvious if there's dust on it.
I need root cause of Market Enabler and internet tethering. Will update this thread when I get a response from HTC.
That's a truly depressing story!
The warranty situation is the main reason I use to keep myself from buying this phone. Since I had a hardware issue with my G1 that needed to be replaced (stopped accepting USB input, so it wouldn't charge or transfer data), this is kind of a deal-breaker for me.
Not repairing hardware defects because of a software issue is complete bull****.
My contract comes due in November, hopefully by then, HTC will have changed their policy. If not, the phone I buy definitely won't be unsubsidized! I've had good luck just contacting tmobile and saying the phone broke. Since it doesn't work, I'll have to cancel my contract and pay the ETF.....in the past they've given me a good price on a replacement. This probably wouldn't work if I wasn't on contract with them.
I agree and some of these pointless posts have been reported, so please keep this thread on topic.
I have cleaned this thread up so please refrain from from spamming and flaming. (and will continue to do so!)
Greetz.
i may be sending mine in for a repair soon, i have a stuck/dead baby blue pixel.
I feel like I need to get this off my chest, so my apologies of this isn't in line with the technical nature of this board.
I RMA'd my Hero a few days ago due to a blown ear speaker (sounded like a bee trapped in there whenever anyone talked), and was sent a refurb Hero that had a broken trackball button. The csr assured me the Hero had no trackball or center button (!!!) and after arguing with him that it did, he finally sent me over to Advanced Data Support or whatever they call it, where they agreed to send me out another Hero. That one arrived today, and refused to accept programming. After 45 minutes with support they finally got it to work by having me manually program it. The previous owners phone number, Sprint email (which is their full name), and city were all in there already, as it was obviously never properly reset at the factory. When they had me make a test call, voicemail, it dialed the old owner's phone number, and I actually spoke to them! When I explained it to him, he said "ohh...uh oh..." like he was pitying me for having his old phone. Out of curiosity, I googled the name, which revealed their myspace and facebook pages. I find this breach of privacy disgusting. Why is Sprint leaving so much personal data on their refurbished phones?
And I'd bet good money the other refurb I was sent, was originally sent in because of that damn broken trackball button, which they ignored and sent right back out as refurbished.
Maybe I'm overreacting, but right now I'm really disgusted with Sprint. Disgusted enough that the EVO looks a lot less enticing than it did a few days ago. :/
Thanks for reading.
-TM
Well, that's not very reassuring. If you don't already have one, I'd consider getting an account over at Sprint Users and putting it there as well. I'd not be happy having my phone go out full of my information!
Wow, this is really funny. I would definetly post at Sprint Users or Sprint Community Forums. Wonder if it is possible to wipe that data our selves before sending it back in. Seems like it would be difficult since Hands Free Activation pretty much populates all that info on the phone for you the first time you boot it up.
i hate the fact sprint takes these broken phones, fixes them and passes them off as new. the hero isn't even a year old and their doing this.
I had to get a refurb just this past Monday and before I took in my old phone I made sure to delete EVERYTHING. Although I really don't think it would hurt me too much for someone to be able to steal my identity.
This isnt something you would normally see. I had to edit what I was about to post. But phones are tested and remanufactured with new parts before being sent out. I would recomend if there is one close to you using a service and repair center for replacement rather than having them send one over the phone.... and you get the added bonus of not having to deal with the RMA kit
fixxxer2008 said:
i hate the fact sprint takes these broken phones, fixes them and passes them off as new. the hero isn't even a year old and their doing this.
Click to expand...
Click to collapse
At no point ever, is an Advanced Exchange ever talked about as a "new" device. Every piece of literature anywhere says its a refurbished phone.. And a tech that tells you different is a liar..
Here you are again spreading lies to get a skewed point across..
I'm ashamed of myself for posting this because I'm so against it but this sounds like a case for bricking before submitting for a replacement.
Flame away...
nebenezer said:
I'm ashamed of myself for posting this because I'm so against it but this sounds like a case for bricking before submitting for a replacement.
Flame away...
Click to expand...
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So are you saying there is no possible way to clear all your personal info?
Roman G said:
So are you saying there is no possible way to clear all your personal info?
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Yeah, that's pretty much unacceptable. And it's not the first time it's happened, I've read about this before. I would call the news. Seriously. It's newsworthy. Maybe if Sprint feels a little heat on this issue, they'll be a bit more careful with their customer's privacy.
why would you brick a perfectly good phone because there is someone else's info in it? that's ridiculous. you can do into settings and factory reset yourself and you're good to go. no sense in killing a perfectly good phone for no reason....
I'm ashamed of myself for posting this because I'm so against it but this sounds like a case for bricking before submitting for a replacement.
Flame away...
Click to expand...
Click to collapse
Sent from my HTC EVO 4G using the XDA mobile application powered by Tapatalk
Leukay said:
why would you brick a perfectly good phone because there is someone else's info in it? that's ridiculous. you can do into settings and factory reset yourself and you're good to go. no sense in killing a perfectly good phone for no reason....
Click to expand...
Click to collapse
I think he meant if he had to return his phone he would brick it. You know, so Sprint doesn't just pass it off to the next person as a "refurb" with all his info still in it.
Roman G said:
So are you saying there is no possible way to clear all your personal info?
Click to expand...
Click to collapse
I've read before that user data is stored in the mtd5 file or in mtd5ro. And i dont believe wiping clears out /dev/mtd/mtd5 and mtd5ro. But as nebenezer said you can always brick your phone, or possibly try
Code:
adb shell
rm -r /*
to delete everything. If you really wanted to.... or just delete the mtd5 files, if they actually are where userdata is stored.
So here is the thing.
When the phone is booted up - It polls the tower and says "HEY I'm MEID XXXXXXXXXXXX" - Then The phone says "HEY I DON'T HAVE ANY DATA WHAT THE HELL DO I CONNECT TO" and the Tower answers back "HERE IS ALL YOUR STUPID DATA NOW STFU" this is all of the login info and other stuff associated with the phones owner. The phone can now poll the tower for SMS, Calls, blah, blah, blah. THIS IS CALLED HANDS FREE ACTIVATION
Given overly simplfied.
Even after a phone has been completely reset out of the box brand spanking new. If the MEID is tied to a customer the phone populates automagically with that information. Thank you Sprint for this wonderful invention (which I think Verizon actually started)
So there really is no way to get all of your data off the phone since the phone will attempt to poll the data from the network once it is booted again. You need to make sure that the MEID is completly disassociated from your account to prevent it. Something Sprint has obviously failed at here.
Questions? None? Ok Good.
Kcarpenter, thanks for the explanation. The first phone I had did exactly that, immediately after booting it provisioned itself. The second phone however, did not. It just booted right up the home screen, where the HTC time/weather widget was already populated with the last known location. It appears the phone was never even turned on by Sprint after it was sent in to them. That raises even more disturbing questions regarding their refurbishing process. :/
ffolkes said:
Kcarpenter, thanks for the explanation. The first phone I had did exactly that, immediately after booting it provisioned itself. The second phone however, did not. It just booted right up the home screen, where the HTC time/weather widget was already populated with the last known location. It appears the phone was never even turned on by Sprint after it was sent in to them. That raises even more disturbing questions regarding their refurbishing process. :/
Click to expand...
Click to collapse
The Process is very broken. I have heard this happen more than once.
In fact a story about me:
I bought a used phone from US Cellular, it was one of their "30 Day phones" that was only used for 30 Days by someone who didn't like it. I purchased the phone they set it up gave it to me. I got home and started playing with it and sure enough there where pictures on it of people I didn't know. I thought they may have been demo pictures, but I'll de damned if one of them was a naked black chick and another pic of a naked black dude. (not racial just not my thing). I was furious. I took the phone back and told them what had happened. They said it was impossible that had happened and the pictures where mine (Skiny pasty white guy) I had a few issues with this phones a few days later. Randomly dropping calls/signal/error messages. So I took it in to have it looked at. The water damage sensor had been lit up. No way this was my fault - the phone never left my desk at home because the damn thing didn't work worth a ****. They said this had to be my fault because they check this stuff before they sell the phone again. So I was out 200 bucks for a broken phone with pictures of ugly ass naked people on it.
Lesson Learned:
Drop US Cellular if you have them. If you ever by a used cell phone Check it thorughly for kiddie porn and water damage.
mountaindont said:
kc buddy. uv GOT to stop. people are shhh'ing me in the library...i have too hearty of a laugh.
Click to expand...
Click to collapse
Dude, true story swear on a Bible....
doojer said:
I think he meant if he had to return his phone he would brick it. You know, so Sprint doesn't just pass it off to the next person as a "refurb" with all his info still in it.
Click to expand...
Click to collapse
Even so, factory reset, send it in. Problem solved without ruining the phone
Leukay said:
Even so, factory reset, send it in. Problem solved without ruining the phone
Click to expand...
Click to collapse
Actually,
Service swap to previous device, factory reset, do not power hero on, send it in..
Yep.
Oftentimes we see advice to "go to a corporate store" or only deal with them for serious matters, but in fact, non-corporate stores can be a big help. Here in my area, the local corpstore got sold, and bought by a 'premium reseller'. With that, I found out yesterday, came a repair center. Awesome - I needed one. My headphone jack had become quite useless.
I went in, and within 20 minutes, one of the employees had replaced my headphone jack. No damage, no defects - 100% perfect. And much quicker than I expected. Thanks to TEP, I walked out without paying one red cent.
Why post this? Primarily to counterbalance the feedback on noncorp stores and Sprint repair centers that has come about here. Another user had his Epic all but destroyed by a sloppy solder job - quite unfortunate. But it's worth recognizing that such cases are a minority.
Fun fact: the employee who worked on my device built his Epic from a bunch of spare parts. Cool.
Andrew at the Auburn AL location: if you're reading this, thanks again. Got anything custom on your device? And did you notice I actually had both of Yelawolf's major releases ready in the music player?
Very cool. Good info to have. Also, I find It interesting you're in Alabama. I am as well.
Edit: Might as well. Roll Ride.
Sent from something with a Ｋモ尺れモㄥ.
War Eagle! AU grad (06 EE) here living in Birmingham. Glad someone was able to fix your phone. Soldering is a lost art for most people. Good to see other Alabama folks here.
Sent from my SPH-D700 using XDA App
I'm the guy who had his phone destroyed by a faulty solder job.
Despite that, I was forced to go back to the very same store with the replacement epic a week after when it's screen crapped out. I ended up getting a good chuckle with the repair tech (different guy) as he put the guts from my new phone into the case of my old phone I since it was still in their inventory. Now I have a frankenphone of my own lol.
Overall it was a good experience at the end of the day.
Sent from my SPH-D700 using Tapatalk
tinslwc said:
War Eagle! AU grad (06 EE) here living in Birmingham. Glad someone was able to fix your phone. Soldering is a lost art for most people. Good to see other Alabama folks here.
Click to expand...
Click to collapse
War Eagle, brother. I'm not sure if any soldering was involved - but if it was, it sure was quick.
k0nane said:
Yep.
Oftentimes we see advice to "go to a corporate store" or only deal with them for serious matters, but in fact, non-corporate stores can be a big help. Here in my area, the local corpstore got sold, and bought by a 'premium reseller'. With that, I found out yesterday, came a repair center. Awesome - I needed one. My headphone jack had become quite useless.
I went in, and within 20 minutes, one of the employees had replaced my headphone jack. No damage, no defects - 100% perfect. And much quicker than I expected. Thanks to TEP, I walked out without paying one red cent.
Why post this? Primarily to counterbalance the feedback on noncorp stores and Sprint repair centers that has come about here. Another user had his Epic all but destroyed by a sloppy solder job - quite unfortunate. But it's worth recognizing that such cases are a minority.
Fun fact: the employee who worked on my device built his Epic from a bunch of spare parts. Cool.
Andrew at the Auburn AL location: if you're reading this, thanks again. Got anything custom on your device? And did you notice I actually had both of Yelawolf's major releases ready in the music player?
Click to expand...
Click to collapse
Haha... I love yelawolf! Been banging that since trunk music dropped! But yeah seriously the non corporate store here in columbia is great... I broke my screen and walked out with the screen replaced in about 15 minutes... they are uber helpful and always have been with me and my wife. I don't even go to the corporate store anymore!
Sent from my SPH-D700 using Tapatalk
flastnoles11 said:
Haha... I love yelawolf! Been banging that since trunk music dropped! But yeah seriously the non corporate store here in columbia is great... I broke my screen and walked out with the screen replaced in about 15 minutes... they are uber helpful and always have been with me and my wife. I don't even go to the corporate store anymore!
Sent from my SPH-D700 using Tapatalk
Click to expand...
Click to collapse
I only go to corporate.
Sent from my SPH-D700 using XDA App
austin420 said:
I only go to corporate.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Dude, do you take a "**** in peoples' cheerios pill" every day? I swear. I'll throw a party for you when you post something positive in a thread.
The Root said:
Dude, do you take a "**** in peoples' cheerios pill" every day? I swear. I'll throw a party for you when you post something positive in a thread.
Click to expand...
Click to collapse
I still only go to corporate.
Sent from my SPH-D700 using XDA App
austin420 said:
I still only go to corporate.
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Good for you.
zanderman112 said:
Good for you.
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k0nane said:
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As you wish, King k0.
Sent from my Legendary 2.2 infused device.
I usually advise people not to go into sprint stores at all unless they bricked their phone.
Sent from my SPH-D700 using XDA App
AMERICANS! Lol..I'm in Georgia, and I suffer the Epic as well..well, did suffer it, on my fourth one now (first two I thought had faulty compasses because the SkyMap app would not show anything but UP even when pointing down- did you know when you calibrate your devices' accelerometer in the settings you tap the button and then place the phone SCREEN DOWN on a level surface to get it calibrated? Neither did the guys at the store...or I for that matter, until phone number 3, hmmm).
Any of you guys have a riffbox?
luna_c666 said:
AMERICANS! Lol..I'm in Georgia, and I suffer the Epic as well..well, did suffer it, on my fourth one now (first two I thought had faulty compasses because the SkyMap app would not show anything but UP even when pointing down- did you know when you calibrate your devices' accelerometer in the settings you tap the button and then place the phone SCREEN DOWN on a level surface to get it calibrated? Neither did the guys at the store...or I for that matter, until phone number 3, hmmm).
Any of you guys have a riffbox?
Click to expand...
Click to collapse
Sounds like your Epic is suffering you, and not the other way around. ;-)
Sent from my SPH-D700 using Tapatalk
I've been to 3 corporate stores and 2 non corporate in the last few days. Sadly none of them were able to help me out but all were courteous and helpful. I usually go to the non corporate store down the street when my Sprint phone (various) have needed service and they've done a wonderful job.
Back story on the current problem in case anyone has any advice. A few days ago my epic had a sad accident where the LCD has developed a crack causing it not display anything. ADB tells me the guts are fine and the gorilla glass doesn't have a mark on it. Sprint told me with TEP that screen replacement is free (IF they have a replacement screen around). Short of it no one has a replacement screen in Central Ohio it appears and no one will just order a screen. So it appears I'm stuck with the $100 deductible on the TEP... sucks
Asurion (I believe that is right) sent me a brand new phone with activation instructions and a return mailing envelope for my DOA phone. Just call the folks at customer service and explain to them your problem- no need to go anywhere, they should send it right to you..and you won't be without a phone for the RMA/repairs! I am sprint with TEP too, if that is what you are on they should do the same for you.
luna_c666 said:
Asurion (I believe that is right) sent me a brand new phone with activation instructions and a return mailing envelope for my DOA phone. Just call the folks at customer service and explain to them your problem- no need to go anywhere, they should send it right to you..and you won't be without a phone for the RMA/repairs! I am sprint with TEP too, if that is what you are on they should do the same for you.
Click to expand...
Click to collapse
Thanks for idea I'm looking into them. The online portion bounced me saying for this kind of issue talk to a Sprint Maintaince location... I'll try giving Asurion a call tomorrow and see if I can get a better answer.
wispoffates said:
Thanks for idea I'm looking into them. The online portion bounced me saying for this kind of issue talk to a Sprint Maintaince location... I'll try giving Asurion a call tomorrow and see if I can get a better answer.
Click to expand...
Click to collapse
I just called Sprint Customer service..I dropped my phone and the screen wouldn't even come on, though touch was still active (could tell by haptic feedback). The Sprint CS will arrange it, not sure if calling Asurion direct would accomplish anything, I never did. As far as I can tell, they handle the warranty for the sprint TEP plans.
I no longer go corporate since the local reseller moved and upgraded its status and can now do almost everything corporates can. It saves me about 110 miles of driving.
Sent from my hoe. Forgive the typoes; it's an Epic.
So I like many others wish I would of got the Google edition instead of the Verizon edition for multiple reasons. I contacted the support for the pixel and asked if I could exchange it in for a Google edition. They said they probably couldn't but they would email me back to see. I checked my email today and got this in return
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If you are going to try this please to not mention that you know of someone else that has or especially that someone made a XDA post about this I am sure that cannot do this for everyone and I had a few other reasons for wanting it exchanged so I say it again please do not mention this post or that you have heard of other people being able to I do not want them to regret exchanging mine. Please keep in mind that mine was in perfect condition and I am trading it in for the exact same specs. Thank you and I hope this helped!
** UPDATE **
I have now received my new device, it is the exact same model, as in same color and size, it just is the google edition instead of the one I bought at best buy for Verizon. I now have a Google edition and can OEM unlock and root just like everybody else. BTW just to be clear they sent me a whole new device they didn't just modify mine if anybody was confused, if you have any questions post them on here I will try to answer them asap!
** UPDATE 2 IMPORTANT**
A lot of you don't understand how I was able to do this so I will explain this more. When I contacted them this is what I said the reason was... I told them I bought the Google Pixel specifically to make it easier for me to develop apps. I said that the Verizon edition had many restrictions that made this difficult and I didn't have enough money to just go buy another google pixel just because it's from Verizon. I know a few of you have said that you told them it was too root, and that is great although I would not recommend it. They are not required to exchange it because of that but if you give them a reason like I did that makes since they should. I also told them it was in perfect condition which it was but I don't think It matters because when it shipped I got this email... ( check bottom) and it was basically a replacement even though it was perfect. So even though it worked for some people to tell them about the oem I would say not do that that because they don't have much sympathy for you if you can't root your phone. And lastly I know this part is done, but I would try to do it before lunch or right after because the support agent has all the power so basically if you find one that ins't in a great mood you won't have as good of chance. They have to escalate the support to a superior which will only happen if they think you deserve another device. I got an email the next day of how to exchange it, I will also include that screenshot. Hope this helps!!
Jubbard said:
So I like many others wish I would of got the Google edition instead of the Verizon edition for multiple reasons. I contacted the support for the pixel and asked if I could exchange it in for a Google edition. They said they probably couldn't but they would email me back to see. I checked my email today and got this in return
If you are going to try this please to not mention that you know of someone else that has or especially that someone made a XDA post about this I am sure that cannot do this for everyone and I had a few other reasons for wanting it exchanged so I say it again please do not mention this post or that you have heard of other people being able to I do not want them to regret exchanging mine. Please keep in mind that mine was in perfect condition and I am trading it in for the exact same specs. Thank you and I hope this helped!
** UPDATE **
I have now received my new device, it is the exact same model, as in same color and size, it just is the google edition instead of the one I bought at best buy for Verizon. I now have a Google edition and can OEM unlock and root just like everybody else. BTW just to be clear they sent me a whole new device they didn't just modify mine if anybody was confused, if you have any questions post them on here I will try to answer them asap!
Click to expand...
Click to collapse
Thats pretty cool of them! I was wondering if you called, emailed or did live chat?
Just tried asking on live chat. Nice op. Just said I wasn't pleased with Carrier restrictions at this stage. Didn't want to intimate the phone was busted as then there'd be no telling if they'd make me go thru VZW for a warranty replacement - my current pixel works fine. Of course, they referred me right to VZW. So unless you had some extraordinary reasoning or fault/complaint with the VZW model, I'm not clear how you scored this "exchange." It seems very clear that Google intends VZW pixels to be handled directly through that vendor alone, regardless of live chat help & capability.
Confirmed
I contacted Google support via chat and told them I was extremely disappointed when I realized that Verizon locked the bootloader and disabled the OEM lock. He asked me where I purchased the pixel and I told him Verizon. He asked if I had contacted Verizon about the issue and I told him that I could exchange it with Verizon but the bootloader would still be locked and it wouldnt solve my problem. He told me that it he thought it probably wouldn't be possible to exchange it for the Play edition but he said he would make the request at a higher level and after a few minutes he came back and told me it was approved. After a few minutes I received the email with the RMA. I was honest with him about why I was disappointed with the locked bootloader and it still got approved.
Shadowwar1776 said:
I contacted Google support via chat and told them I was extremely disappointed when I realized that Verizon locked the bootloader and disabled the OEM lock. He asked me where I purchased the pixel and I told him Verizon. He asked if I had contacted Verizon about the issue and I told him that I could exchange it with Verizon but the bootloader would still be locked and it wouldnt solve my problem. He told me that it he thought it probably wouldn't be possible to exchange it for the Play edition but he said he would make the request at a higher level and after a few minutes he came back and told me it was approved. After a few minutes I received the email with the RMA. I was honest with him about why I was disappointed with the locked bootloader and it still got approved.
Click to expand...
Click to collapse
Did you use the support chat on your phone?
Shadowwar1776 said:
I contacted Google support via chat and told them I was extremely disappointed when I realized that Verizon locked the bootloader and disabled the OEM lock. He asked me where I purchased the pixel and I told him Verizon. He asked if I had contacted Verizon about the issue and I told him that I could exchange it with Verizon but the bootloader would still be locked and it wouldnt solve my problem. He told me that it he thought it probably wouldn't be possible to exchange it for the Play edition but he said he would make the request at a higher level and after a few minutes he came back and told me it was approved. After a few minutes I received the email with the RMA. I was honest with him about why I was disappointed with the locked bootloader and it still got approved.
Click to expand...
Click to collapse
Call me suspect still..I just called Google this time (wherein before I chatted), and posed my issue verbatim...."We have no policy that governs exchange of a product due to dissatisfaction with a locked bootloader. Sorry." Done. No escalation. Nothing. So, congrats to those that made it through! :good:
Sometimes people get lucky.
jmartin72 said:
Did you use the support chat on your phone?
Click to expand...
Click to collapse
Yes I used the support chat on the pixel.
---------- Post added at 06:20 PM ---------- Previous post was at 06:17 PM ----------
TonikJDK said:
Sometimes people get lucky.
Click to expand...
Click to collapse
That's what I'm thinking is the case.
eqbirvin said:
Thats pretty cool of them! I was wondering if you called, emailed or did live chat?
Click to expand...
Click to collapse
I used the live chat they have for Pixels in the settings, and I have found out they do this for most people they just don't say anywhere publicly they they will exchange the devices.
Just tried to attempt via live chat. Was told there is no option for exchange and to contact Verizon. Hopefully some magic dev will come up with an alternate solution to unlock:fingers-crossed:
OP, that is simply brilliant! I am on live chat now!
Only way to get Google to replace is if you send yours back first. Sucks but i guess can be done. Not sure if you are guaranteed the gp edition
Dri94 said:
Only way to get Google to replace is if you send yours back first. Sucks but i guess can be done. Not sure if you are guaranteed the gp edition
Click to expand...
Click to collapse
That's a really good option. I did that and I had my replacement less than 48 hours from when I sent mine. They ship as soon as they see your tracking go live.
Everyone that were unable to do this please read my update in the original post and reply with any questions
Jubbard said:
Everyone that were unable to do this please read my update in the original post and reply with any questions
Click to expand...
Click to collapse
I read your last Update and its funny because its basically what I said to them, it was around lunch time and the tech was in a great mood.
Shadowwar1776 said:
I read your last Update and its funny because its basically what I said to them, it was around lunch time and the tech was in a great mood.
Click to expand...
Click to collapse
Well you said you told them that you wanted it for OEM unlock and others replied saying that it didn't work for them because they are not required to exchange it because of that, and it's good they did for you but it doesn't work for everyone. I just wanted to clarify in the original post so people don't have to go searching through all the reply's..
Jubbard said:
Well you said you told them that you wanted it for OEM unlock and others replied saying that it didn't work for them because they are not required to exchange it because of that, and it's good they did for you but it doesn't work for everyone. I just wanted to clarify in the original post so people don't have to go searching through all the reply's..
Click to expand...
Click to collapse
did you unlock the bootloader yet?
Sent from my XT1254 using XDA Labs
Okay, so first I went on support chat from my Pixel phone and told them the exact things the OP did. From the responses I got from them, I could tell this person had no Idea what I was trying to do, and said they didn't recommend unlocking the bootloader, so I terminated that chat. Next I went on Google's site from my PC and started up a chat. This person said they could not exchange the phone for this reason, but they could for a hardware problem only after Verizon refused to replace it.
UPDATE: Got my RMA number, and mailed my Pixel off yesterday. Now the waiting begins. Rocking a Droid turbo while I wait. Not a bad little phone.
UPDATE: My new Pixel has shipped from Google, and will be here tomorrow.
"you people" should know better than to purchase a "google" phone from Verizon.. I mean, we're talking about Verizon haha what do you mean by "you people" haha sorry anger management joke but back on topic, come on, you knew Verizon was going to find or do something to tinker with the phone, they can't help it!
pahlerc1 said:
"you people" should know better than to purchase a "google" phone from Verizon.. I mean, we're talking about Verizon haha what do you mean by "you people" haha sorry anger management joke but back on topic, come on, you knew Verizon was going to find or do something to tinker with the phone, they can't help it!
Click to expand...
Click to collapse
I agree. VZ and Google were very clear. The VZ version would be locked. Yep, some folks got lucky early on, and I'm very happy for them. I didn't risk it, I bought it from Google.
But there is no reason to be mad at VZ. They are doing exactly what they said they were going to do.
Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert
heelsfan25 said:
Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert
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Click to collapse
Chances are it won't be a unlocked version again but I hope for you it comes unlocked!
Sent from my Pixel 2 XL using Tapatalk
heelsfan25 said:
Got my first one from Verizon about 8 days ago and was loving it, well all except it being a Verizon variant that's locked up tighter than a banjo string. Anyway a couple days in I noticed it would take a few attempts for the screen to recognize my supple yet vigorous touches. Anyway, I saw the support option in the settings menu and called. The first number was disconnected or something lol, the second however sent me straight to Google customer care. I thought sweet they will take care of me. They had me do the usual reset, factory reset, stand on my head, close one eye and fart. Nothing worked so they said we will be more than happy to send a replacement..... But you must first send us your phone. I said haha hold on now pump them brakes. They didn't get the humor but anyways they checked and checked again and still said that would be the deal. I had them email me the shipping labels. While waiting for the bits to make their way into my electronic mail inbox, I pulled my head out and called ole Big Red. No not the larger lady in produce from the Piggly wiggly, Verizon. They were absolutely the most helpful that they have ever been... I was dumbfounded at how fast they had a phone coming to my hacienda. It was there the next day. Well low and behold the phone I got was straight from the Google machine making folks themselves. In all her glory, there lied an unlockable pixel 2 XL..... Yeeeeehaaawww. I got to reading and pecking at the keyboard like a liberal looking for a new fake news article about our president. Anyway, if you're offended it's ok. I found some great information about unlocking, flashing and rooting so away I go. Got it done, not without making some new friends on here and if y'all helped and are reading this, thanks again. I got it unlocked and finished setting it up before I put the Sim in. Fired it back up and good to go. Well, this morning this phone must've been feeling a little freaky because it flashed me. Not once or twice but not stop. Everytime it goes into always on it goes bananas flashing and flickering like crazy. Also, another problem is a larger dark spot about 1/2 inch tall and it is towards the bottom of the screen and reaches across the entire width of the screen. So 3rd verse same as the 2nd. Verizon has one on the way and praying it's another unlockable.
Bert
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Click to collapse
how did u have em exchange it when u are within your excellence guarantee??
I called verizon tech support and after they "verified" the issues they next day the replacement. They had me download the app that enables them to share your screen, but since my problems were screen related, they could not see the problem.
heelsfan25 said:
I called verizon tech support and after they "verified" the issues they next day the replacement. They had me download the app that enables them to share your screen, but since my problems were screen related, they could not see the problem.
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Click to collapse
so even tho u just got ur phone they sent u a brand new one?
Absolutely, and they are next day air. They have made the process very simple.
heelsfan25 said:
Absolutely, and they are next day air. They have made the process very simple.
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Click to collapse
they wont send me one lol she said take to store n get a new one
elliwigy said:
they wont send me one lol she said take to store n get a new one
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Click to collapse
So this will be my third, and my wife is having one replaced as well. Not sure if you just got an individual that was inexperienced, but i would call back. I would tell them going back to the store is not an option, but be nice about it ya know. Dang. Good luck, and keep us posted.
elliwigy said:
they wont send me one lol she said take to store n get a new one
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Click to collapse
Did they give you one before? Or is this your first replacement?
Sent from my Pixel 2 XL using Tapatalk
browniegirl said:
Did they give you one before? Or is this your first replacement?
Sent from my Pixel 2 XL using Tapatalk
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Click to collapse
We bought them on the 2nd and I called the first time late on the 5th and had the replacement on the 7th. I called yesterday the 10th and our replacements have been delivered as of about 30 minutes ago. All done over the phone. I called 18002564646 and asked for tech support.
browniegirl said:
Did they give you one before? Or is this your first replacement?
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Click to collapse
its because i got a brand new one at the store last friday.. since im within my 14day guarantee they replace with a new one in store.. she wouldnt send me a replacement due to this as the ones they send are refurbished
---------- Post added at 12:55 AM ---------- Previous post was at 12:55 AM ----------
im just gonna keep this one and find a way to root it lol
---------- Post added at 12:56 AM ---------- Previous post was at 12:55 AM ----------
if we can find the edl files for this phone we coud probably unlock it that way
Hmm. Either this coming Thursday or Friday is our 14 day mark so I don't understand why they wouldn't send one. I personally didn't care if it was refurbished because they are like new anyway.
I just got home opened the box and it is another unlocked phone....
heelsfan25 said:
Hmm. Either this coming Thursday or Friday is our 14 day mark so I don't understand why they wouldn't send one. I personally didn't care if it was refurbished because they are like new anyway.
I just got home opened the box and it is another unlocked phone....
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They're sending me a replacement by Thursday lol. Told them my battery was losing charge and getting hot and there's no way I can get to the store lol. **** better be unlocked haha
Lol good luck. The warranty replacement phone my wife got today was unlocked as well. However, we are just returning it since she decided she wanted the note 8 last night. We have had some serious problems with these phones.... Sucks I was pumped really even with the Verizon variant but these problems have kinda put a damper on it. Well, that and the fact that rooting and romming just isn't as easy as it used to be. What a shock.
heelsfan25 said:
...long breathless post redacted...
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Click to collapse
TL;DNR
Take a breath and give us a few paragraphs, sheesh.
Sweet
I am currently on my 4th replacement, awaiting the 5th that is shipping today. Hang in there mate!
Returned them for all sorts of issues, mainly dealing with bad displays (botchiness, graininess, patches, dead pixels) and the last one I am returning because of bad and rapid battery drain. I've tried all possible troubleshooting steps.
I can't get Verizon to replace my phone for nothing.. took it to the store and talked to tech support.. they won't budge
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sidhaarthm said:
I am currently on my 4th replacement, awaiting the 5th that is shipping today. Hang in there mate!
Returned them for all sorts of issues, mainly dealing with bad displays (botchiness, graininess, patches, dead pixels) and the last one I am returning because of bad and rapid battery drain. I've tried all possible troubleshooting steps.
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My new one is great lol.. just not unlocked. We're your replacements unlockable googl variants?