i have bought a new s5 and haveno incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Richard
I have exactly the same issue, only had the phone 4 days. Virgin Mobile are telling me it is an issue with Kit Kat and is affecting all networks and also other handsets.
The Samsung helpline suggested getting the handset replaced.
cavalier666 said:
i have bought a new s5 and haveno incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Richard
Click to expand...
Click to collapse
silverghost999 said:
I have exactly the same issue, only had the phone 4 days. Virgin Mobile are telling me it is an issue with Kit Kat and is affecting all networks and also other handsets.
The Samsung helpline suggested getting the handset replaced.
Click to expand...
Click to collapse
crazy thing is they already replaced mine, and had the same thing. but its 100% not the handset, had mine a week now
and the fault has cleared, cant understand it. but then neither can they
Related
i have bought a new s5 and haveno incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Kplus
You didn't provide any detailed information about your phone model, firmware or even a step by step description of how you did a factory reset. So we have no way of discerning whether you missed any essential steps or narrow anything down.
Nevertheless you have an odd problem that no one else seems to be reporting. Ergo the most likely explanation is odd settings or corruption on your phone. As a factory reset (clearing user settings) apparently didn't work, the most plausible remaining cause would be a cache problem or some anomaly in your system files.
To that end, try wiping the cache from recovery mode. If that doesn't help, then use Odin to write a full stock firmware to your phone to replace the system files as well. If your problems persist then open a support ticket with your carrier to look into your account configuration. The latter is unlikely though if the SIM works in another phone. So in as much as we can tell given the paucity of details, you should try replacing your system files with Odin. Also check your APN information.
.
my phone s5 world version 4.4.2 32gb
S5 incoming calls delayed
fffft said:
You didn't provide any detailed information about your phone model, firmware or even a step by step description of how you did a factory reset. So we have no way of discerning whether you missed any essential steps or narrow anything down.
Nevertheless you have an odd problem that no one else seems to be reporting. Ergo the most likely explanation is odd settings or corruption on your phone. As a factory reset (clearing user settings) apparently didn't work, the most plausible remaining cause would be a cache problem or some anomaly in your system files.
To that end, try wiping the cache from recovery mode. If that doesn't help, then use Odin to write a full stock firmware to your phone to replace the system files as well. If your problems persist then open a support ticket with your carrier to look into your account configuration. The latter is unlikely though if the SIM works in another phone. So in as much as we can tell given the paucity of details, you should try replacing your system files with Odin. Also check your APN information.
.
Click to expand...
Click to collapse
I'm on AT&T and having the exact same problem. I switched from Verizon as AT&T has a new tower in my rural area for better reception. I have 3 bars in my home and when talking on the phone it goes up to 4 bars. No problem calling out. Purchased the new Samsung Galaxy S5 on 9/15/14.
Incoming calls go directly to VM. Sometimes the phone works as it should and calls and messages came thru in a timely manner.
Mostly the calls go to VM and text messages are delayed. Vm doesn't show up as having a vm for hours.
I have gotten a new sim card, exchanged the phone and the new phone does exactly the same thing, I am now past my 14 days so I am stuck with this phone unless I agree to a warranty replacement phone from AT&T. (Same phone S5)
I have has 4 cases with AT&T and nothing has helped. Last case will be resolved bu Oct 4.
I will try turning off WIFI while at home and see if that helps.
I have reset the new phone, did not help. I don't understand why with 3 bars I can't receive calls.
Calling out is no problem. Incoming doesn't work correctly. Any suggestions are greatly appreciated. Thanks in advance.
kplusonline said:
i have bought a new s5 and haveno incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Kplus
Click to expand...
Click to collapse
Friends of mine were at my house over the weekend and he had a samsung s4 and had the same problem after logging onto my wifi. It is the wifi causing the problem. I had an old modem and netgear router that we hooked up and then we were able to receive calls like you should. We switched out the modem/router combo on Sat to my older setup and my phone is still working normally! I called my dsl provider and told them about the problem as I just bought the modem/router combo from them recently.
They never heard of anything like this. I do find it hard to believe that the home wifi equipment disrutes the cell phone signal. But my phone is now working!!! Anyone ever heard of this or that can explain why this would happen I would love to hear about it.
Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?
lukas.elk said:
Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?
Click to expand...
Click to collapse
Back to the store where you bought it and ask for replacement!
henklbr said:
Back to the store where you bought it and ask for replacement!
Click to expand...
Click to collapse
Thank you for a fast reply! Is there any chance that it's a software issue that I could resolve myself?
We have the *exact* same problem over at android-hilfe.de
I've been dealing with this issue for over a week now, latest update from two days ago didn't help. I reset the phone, switched SIM-Cards, swapped SD-Card etc. Problem persists.
NO service out of the blue.
I guess there is no way to fix thix, and I'm entirely sure more people have this problem, but they often don't notice because they are connected on Wifi.
slind said:
We have the *exact* same problem over at android-hilfe.de
I've been dealing with this issue for over a week now, latest update from two days ago didn't help. I reset the phone, switched SIM-Cards, swapped SD-Card etc. Problem persists.
NO service out of the blue.
I guess there is no way to fix thix, and I'm entirely sure more people have this problem, but they often don't notice because they are connected on Wifi.
Click to expand...
Click to collapse
Exactly, I haven't noticed it at first because I was online all the time. It looks to me as it's a problem with the gsm module in general as when I remove the SIM card the phone alerts me that the card has been removed so it probably sees the SIM card.
lukas.elk said:
Exactly, I haven't noticed it at first because I was online all the time. It looks to me as it's a problem with the gsm module in general as when I remove the SIM card the phone alerts me that the card has been removed so it probably sees the SIM card.
Click to expand...
Click to collapse
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.
slind said:
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.
Click to expand...
Click to collapse
In my case nothing seems to help. It permanently has abosutely no service.
I've just had it die on me again. No chance I'm bothering with this any longer. There are really many things I like about this phone, but the 6S Plus has one unbeatable advantage: it works!
I've done one more test. Even emergency call doesn't work.
I have this no service problem as well please let me know how do you fix it?
---------- Post added at 03:33 PM ---------- Previous post was at 03:24 PM ----------
slind said:
I've just had it die on me again. No chance I'm bothering with this any longer. There are really many things I like about this phone, but the 6S Plus has one unbeatable advantage: it works!
Click to expand...
Click to collapse
you still having this problem? how did you fix it?
slind said:
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.
Click to expand...
Click to collapse
How did you end up fixing it?
i have the same problem on a used s7e that i bought. i tryed with reflash it with pit etc etc and nothing helps
My T-Mobile S7 edge just had its radio bite the dust as well I guess. Phone was going slow so I rebooted it then I got no service. Rebooted a few more times, new SIM card, factory reset, software reload with SmartSwitch... nothing fixed it. I'm now 3 for 3 with Samsung phones that have mysteriously crapped out on me for no discernible reason. Not impressed.
Could be APN, I flashed a custom ROM on my phone and then it receives signal but says (and acts like) no services. Resetting APN put it instantly back to working. It can be found in Settings > Mobile Networks > Access Point Names > Reset to default (or find the APN setting for your carrier on the internet/official website, then add & apply)
lukas.elk said:
Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?
Click to expand...
Click to collapse
Hi XDA
So i came across a very serious issue 2 days ago basically rendering my phone almost useless as calling is very important to me.
I have been running purify CM13 rom on my samsung note 3 N9005 Snapdragon flawlessly for 2 months and out of the blue yesterday my phone displays Emergency calls only- then my service provider name, i tried the sim in another phone and it worked i also tried other SIM cards form other service providers in my phone and they all show the same thing but the phone can actually identify the network provider also when i remove the sim it says no sim inserted.
Hours upon hours of googling and troubleshooting and still no luck in fixing this issue whatsoever. I tried a lot of stuff like resting the APNs, manually setting the network, Switching form 3g to 2g and even wiping my device and flashing the newest version of the rom again but the problem still presists.
At this point i have no idea what to do, any help is appreciated.
FairTraxx said:
Hi XDA
So i came across a very serious issue 2 days ago basically rendering my phone almost useless as calling is very important to me.
I have been running purify CM13 rom on my samsung note 3 N9005 Snapdragon flawlessly for 2 months and out of the blue yesterday my phone displays Emergency calls only- then my service provider name, i tried the sim in another phone and it worked i also tried other SIM cards form other service providers in my phone and they all show the same thing but the phone can actually identify the network provider also when i remove the sim it says no sim inserted.
Hours upon hours of googling and troubleshooting and still no luck in fixing this issue whatsoever. I tried a lot of stuff like resting the APNs, manually setting the network, Switching form 3g to 2g and even wiping my device and flashing the newest version of the rom again but the problem still presists.
At this point i have no idea what to do, any help is appreciated.
Click to expand...
Click to collapse
Ever found a solution?
Hi guys,
Been into android modification since 7 years but gave up since my last 2 phones. So i got this unlocked at&t galaxy s7 in uae and it worked like charm, the network and coverage. I then started usingthe phone in pakistan too and it worked well even here. So one day i connected to gear vr so that i can initiate the oculus data installation as first time setup but the gear vr kept on disconnecting automatically. I have used it before too but never had problem. Then i rebooted the phone and i find that i have no signals at all even though my sim contacts are being displayed and there is no “no sim” message on statusbar even. But dont have any signals at all. I then inserted my sim to iphone and it was working perfect. Then i inserted different carriers sims to s7 but yet they werent working even. I then cleared the cache, factory reset, cleaned the sim slot and the sim , but no success. I left ky ohone turned off for days andeven drained battery 100% many times to calibrate and perform hardware reset but no success. I then sent the phone back to uae for repairing from my friend as i thought that the antennae were the one’s responsible but before he even thought of disassembling the ohone, he inserted uae sim and it worked perfectly. Call and data were working perfectly. Any idea what is the problem? Kindly let me know pleaseeee. Is there any problem with frequency? Like gsm or cdma? But the phone worked before. I tried to enter the settings of manually selecting networks but there was error popup “No service and signal”. Signal strength 0asu -113dvm
Loki_GOM said:
Hi guys,
Been into android modification since 7 years but gave up since my last 2 phones. So i got this unlocked at&t galaxy s7 in uae and it worked like charm, the network and coverage. I then started usingthe phone in pakistan too and it worked well even here. So one day i connected to gear vr so that i can initiate the oculus data installation as first time setup but the gear vr kept on disconnecting automatically. I have used it before too but never had problem. Then i rebooted the phone and i find that i have no signals at all even though my sim contacts are being displayed and there is no “no sim” message on statusbar even. But dont have any signals at all. I then inserted my sim to iphone and it was working perfect. Then i inserted different carriers sims to s7 but yet they werent working even. I then cleared the cache, factory reset, cleaned the sim slot and the sim , but no success. I left ky ohone turned off for days andeven drained battery 100% many times to calibrate and perform hardware reset but no success. I then sent the phone back to uae for repairing from my friend as i thought that the antennae were the one’s responsible but before he even thought of disassembling the ohone, he inserted uae sim and it worked perfectly. Call and data were working perfectly. Any idea what is the problem? Kindly let me know pleaseeee. Is there any problem with frequency? Like gsm or cdma? But the phone worked before. I tried to enter the settings of manually selecting networks but there was error popup “No service and signal”. Signal strength 0asu -113dvm
Click to expand...
Click to collapse
Forgot to tell, my phone has never been rooted, i even tried to enable/disable “Enable hd LTE features” but no luck. Its on 7.0. Dont recieve OTA. Not blacklisted either. Pakistan doesnt have CDMA. I have even noticed it recieving weak signals compared to my iphone when the phone was working ok. And my radio is showing to be off and when i turn it on from the dial code menu. It doesnt keep turned on and it turns off automatically. I still have the imei amd baseband version. Dunno what the issue is.
Kindly reply guys
Please help
Loki_GOM said:
Please help
Click to expand...
Click to collapse
Settings>connections>mobile networks> apn settings or access point names
Manually enter your carriers information you'll have to ask them or look it up online sure its easy to find they might even help you in store
Its not good for you to buy these US phones outside of the US because changing CSC to INS/INU/PAK could prove to be difficult being it was never supported by snapdragon G930A model but only exynos G930F although it's not impossible
/system/csc/others.xml is where your answers are waiting for you unless you update to oreo then it'll be in /system/omc/cscfeature.xml and cscfeature_network.xml
You will need a root file manger to be able to see what I'm talking about then you will have to figure out what those "strings" mean
Unless you want to mod and figure out make your phone awesome just flash other US firmware that uses gsm network only i think ATT only uses gsm and you can root to debloat ect.
Here's a method for rooting
https://forum.xda-developers.com/verizon-s7-edge/how-to/root-s7-s7edge-oreo-nougat-t3819616/amp/
I'm sure there's people in your surrounding area that are into androids and rooting that understand and can help you figure things out if you know any one woth a G930F/G935F INS/INU/PAK thatd be awesome. If your imei number is truly gone from your phone its should still be on the back of the phone
I know this isn't the best help but you aren't the first post I've seen of Pakistanian with US S7 tryjng to figure it out.. idk if he ever did but if you learn you can help others as well
*note: when I say change csc I don't mean flashing firmware in odin, that is impossible. I mean porting it yourself with root like in the link below this one
*another note: I am not saying use the link below as anything other than an example because again that link was developed for Eynos phones and not your snapdragon so it probably wouldn't work but just so you have an idea of csc
forum.xda-developers.com/s7-edge/development/utility-flashable-csc-selection-30-t3392957/amp/
My husband and I both have a stock N910T. When we woke up yesterday neither phone would get signal, and not even make wifi call. Went to TMo shop today they told me that they were no longer sending signal to Note 4's (Thanks for the heads up TMo). We really like these phones and I wonder if I could root them and flash a stable ROM and get service on them again. When I pull the sim it shows 5 bars, put the sim back and X. I have rooted many phones, but not since I got this one 6 years ago, so I'm sure I'm a bit rusty.
Any advice highly appreciated. TIA
I'm in the same boat with the note edge. It stopped working friday night for me. Put the sim in a stock note 4 and same thing, so I thought my sim card died. Went to the tmobile store on saturday and they said 2 people had came in with the same issue and they had note 4s.
What I don't understand is how they can just stop supporting a phone. I thought that if it accepts the sim card and has the proper bands it'll work. I mean for ****s sake my car takes a tmobile sim for a hotspot and traffic updates.
same exact. i just factory reset and updated stock to see if it would fix but it wont. Any solutions here??
Try to:
a. flash a custom TWRP (recovery) with Odin
IMPORTANT - after you flash TWRP PLEASE TAKE A FULL BACK-UP!
b. flash a custom ROM with root
c. why root? because you can change the build.prop file and "pretend" to be another phone (newer more likely) so that the lovely t-mobile can still allow your phone to connect to the network.
This way you have zero costs, you keep your note 4.
Unless it's too complicated or the procrastination level is TDH (too damn high)
Or you have the cash and buy something new(er).
There's info on this forum about all these steps.
Before you do anything - go and read, search on this forums and on youtube. There are a LOT of tutorials.
Please be careful and READ. Get educated about custom recovery/ROM's.
You will get good knowledge and your satisfaction on make things work will be enormous.
You will be responsible on your actions with the phone.
Good luck.
mine is already rooted with a custom rom. which parameters do you recommend changing in build.prop?
my audi is older than the note 4 and data works fine and calls work on a motorola L6 from 2005, so I doubt it's the age.
someone on reddit came up with a temporary solution until they fix this. you'll lose 4g/LTE tho
To set to 3G/2G turn on airplane mode and enter *#2263#* on the phone dialer. Then select GSM/WCDMA Auto. After that turn airplane mode off.
Hey all - same issue here - Note 4 stopped working Friday morning. I tried everything on my end (factory reset, ROM flash, SIM swap, etc). I even tore the phone down and checked the connections. I ordered a replacement SIM / SD card tray reader thinking that was the issue. Now I hear others having the same issue. I live in Colorado FWIW. Calling into T-Mobile now to see if I can get some info here.
---------- Post added at 02:50 PM ---------- Previous post was at 02:31 PM ----------
After speaking on the phone with a tech support person, T-Mobile reported that they were aware of an issue with Note 4 users not being able to access the network. They said that they "were in contact with Samsung and were actively working on an issue" and reassured me that they would have a solution for customers soon. I sure hope so because I do not want to give up my Note 4!
Note 4 user here too. This sucks. I did the workaround on the dialer posted in one of the above posts, and now it connects. Says 4G at the top, but probably only 3G. That's fine for me in the meantime, but not acceptable in the long run. I just spent 2 days wiping the phone, unrooting, etc only to find this now! Got lots of work to do to get it back to my rooted state. Thankfully I have the backups to do it, just have to find the time now. Thanks T-Mobile!!
Has anyone heard any more on this issue?
Just had the same issue. Called T-mobile support and they had no idea of a widespread issue, said it was likely HW failure. I got a new SIM and that didn't help. Called local cellphone repair shop and they indicated they'd had several calls about this issue and fixed at least one so far by replacing the card reader. I applied the workaround above and got the phone working again so I don't understand why a new card reader is going to fix this.
Note 4 seems like it's back working on T-Mobile as of last night.
HI I purchased galaxy note 4 3 years ago in the first time I put him on i has that problem yet
But I live in curacao in the Caribbean and I think that the mother board was not good.
Then I has flight to medellin Colombia with the phone he began working I was glad but when I arrived to curacao from medellin the same problem
Sometimes he is working sometime not
I have the same problem T-mobile N910T
jalsing said:
Note 4 seems like it's back working on T-Mobile as of last night.
Click to expand...
Click to collapse
Thanks for the update! I reversed the workaround I applied earlier and mine is back to 4G LTE now.
Any update on this issue?
The N915-T is spotty and I'm trying to figure out why. It was officially kicked off the network by T-Mobile, but it still works. It connects to most towers but not to a particular one. Whenever I'm on that block the network can not be found. If I walk two blocks away it would connect to another tower and I can make calls. If I walk back toward the 'faulty' tower while on the call, the quality would degrade, the call drops and the phone would lose signal.
This would NOT happen with other phones - not even an older Galaxy S2.
This is likely a different issue altogether, as the phone actually connects and works elsewhere. I'm just hoping someone has an idea.