No service - Samsung Galaxy S7 Edge Questions and Answers

Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?

lukas.elk said:
Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?
Click to expand...
Click to collapse
Back to the store where you bought it and ask for replacement!

henklbr said:
Back to the store where you bought it and ask for replacement!
Click to expand...
Click to collapse
Thank you for a fast reply! Is there any chance that it's a software issue that I could resolve myself?

We have the *exact* same problem over at android-hilfe.de
I've been dealing with this issue for over a week now, latest update from two days ago didn't help. I reset the phone, switched SIM-Cards, swapped SD-Card etc. Problem persists.
NO service out of the blue.
I guess there is no way to fix thix, and I'm entirely sure more people have this problem, but they often don't notice because they are connected on Wifi.

slind said:
We have the *exact* same problem over at android-hilfe.de
I've been dealing with this issue for over a week now, latest update from two days ago didn't help. I reset the phone, switched SIM-Cards, swapped SD-Card etc. Problem persists.
NO service out of the blue.
I guess there is no way to fix thix, and I'm entirely sure more people have this problem, but they often don't notice because they are connected on Wifi.
Click to expand...
Click to collapse
Exactly, I haven't noticed it at first because I was online all the time. It looks to me as it's a problem with the gsm module in general as when I remove the SIM card the phone alerts me that the card has been removed so it probably sees the SIM card.

lukas.elk said:
Exactly, I haven't noticed it at first because I was online all the time. It looks to me as it's a problem with the gsm module in general as when I remove the SIM card the phone alerts me that the card has been removed so it probably sees the SIM card.
Click to expand...
Click to collapse
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.

slind said:
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.
Click to expand...
Click to collapse
In my case nothing seems to help. It permanently has abosutely no service.

I've just had it die on me again. No chance I'm bothering with this any longer. There are really many things I like about this phone, but the 6S Plus has one unbeatable advantage: it works!

I've done one more test. Even emergency call doesn't work.

I have this no service problem as well please let me know how do you fix it?
---------- Post added at 03:33 PM ---------- Previous post was at 03:24 PM ----------
slind said:
I've just had it die on me again. No chance I'm bothering with this any longer. There are really many things I like about this phone, but the 6S Plus has one unbeatable advantage: it works!
Click to expand...
Click to collapse
you still having this problem? how did you fix it?

slind said:
I don't know what's going on, but I see many people mentioning the exact same problem. If this happens again I'm giving the phone back. It seems to help if you switch from LTE/3G/2G to 3G/2G - but I depend on the LTE connection and it's unacceptable to me.
Click to expand...
Click to collapse
How did you end up fixing it?

i have the same problem on a used s7e that i bought. i tryed with reflash it with pit etc etc and nothing helps

My T-Mobile S7 edge just had its radio bite the dust as well I guess. Phone was going slow so I rebooted it then I got no service. Rebooted a few more times, new SIM card, factory reset, software reload with SmartSwitch... nothing fixed it. I'm now 3 for 3 with Samsung phones that have mysteriously crapped out on me for no discernible reason. Not impressed.

Could be APN, I flashed a custom ROM on my phone and then it receives signal but says (and acts like) no services. Resetting APN put it instantly back to working. It can be found in Settings > Mobile Networks > Access Point Names > Reset to default (or find the APN setting for your carrier on the internet/official website, then add & apply)
lukas.elk said:
Hi,
I have a problem with my brand new Galaxy S7 edge. It's a European model, unlocked, bought in the official Samsung store. It was working fine but yesterday it lost service for a while. I switched it in and out of plane mode and service was back. Today it suddenly lost service and nothing seems to help. Tried plane mode, factory reset, changing network settings. Sim card works fine with my old galaxy s5. IMEI and serial number are correct. Any thoughts?
Click to expand...
Click to collapse

Related

Your SIM card does not allow a connection to this network

I'm curious to know if anyone with a non t-mobile g1 experienced the same.
My phone was working fine this morning until it stop being able to register on the network with the above error. The only thing I did with it this morning was to put on a screen protector. I doubt it's related
A reboot in recovery mode and a wipe fixed the network registration issue so I guess some data were corrupted.
Hi.
I have the same problem now. Have tried to hardreset but still No service..
Can you help me??
avastdh said:
Hi.
I have the same problem now. Have tried to hardreset but still No service..
Can you help me??
Click to expand...
Click to collapse
Just get a new sim card
I have the same problem now - but it is extremely frustrating and I have tried, since I first wrote what is below to downgrade - but cupcake will not let me.
I have an unlocked - but also unrooted G1. I use it in Europe and in the US. While in Europe I got the message to upgrade and without thinking I did. Then while in Europe I could no longer use the phone as a phone. The update went fine and I had ‘cupcake’ but any SIM I put in (T-mobile, BASE etc) there was no signal and when I went to do it manually I got the message “your SIM does not allow a connection to this network”
So I did a hard reset, but then I could not get pas the start screen since I had no data connection (but I did seem to have phone connection again.
In a layover in Atlanta I tried again - I was able to log in and set up and all was great and good. I should note that I have an old data plan and use an alternative APN to access data. This worked fine in Atlanata where there is 3g connection.
Back home no win Florida… no phone service - same as in Brussels. same message. Worth noting - there is no T-mobile 3G service where I live.
After thinking about this for a while I am wondering if somehow I did not get the correct or full radio update…
if this is true - do you have any idea how to remedy the situation or how I would know if this is the problem?
I appreciate any help.
I have the same problem, any news about this?
I had this issue randomly about a week ago. Reboots didn't work, and I really didn't want to go through a wipe/re-flash. I called T-Mobile, they had me reboot [after I told them I had already done it] --- they ended up deleting me from the network and reboot my phone again, which apparently re-registered me on their network.
This is on T-Mobile US (SW Ohio to be specific)
Does anyone has any news about that? I was told that this might be a radio issue, so I tried to downgrade my celphone to version 62.33.20.0H_1.22.12.29, (using fw 1.0 too), it worked for some time then suddenly it gave me the same error that my sim card it's does not allow to this network, so I forced, again, to my network and the same message appear, I tried this sim in another celphone and worked, I tried another sim on my G1 and it didn't worked, this celphone was working when I lived in the US, but here in Brazil it's not working just like there.. my guess is that the Radio in other countries has any bug, does anyone here was able to fix that? any further advice?
thanks.
weird, i have this issue tonight on one of my unlocked g1's that would normally be working on ATT.
I'll update this post if/when I find a cure.
ohgood said:
weird, i have this issue tonight on one of my unlocked g1's that would normally be working on ATT.
I'll update this post if/when I find a cure.
Click to expand...
Click to collapse
I've been having the same issue of and on for a couple of months now with a G1 on Dutch T-mobile with dutch T-mobile SIM card, which is odd. Running CM mods so maybe the fact that i'm runnig non stock fw causes this?
I get this problem from time to time. Almost never around town where coverage is good, but when I'm on the road in a lot of places where coverage from any provider is poor this happens, especially if it keeps having to switch back and forth between roaming and not roaming. I even get this on T-Mobile and they are my provider. Usually a reboot fixes it, but not always. I've never had it last more than an hour though.
Try reflashing the radio on your phone. Sometimes this helps solve odd connection issues.
beav_35 said:
Try reflashing the radio on your phone. Sometimes this helps solve odd connection issues.
Click to expand...
Click to collapse
according to my tries, this isn't related at all. i'd like to check in on this thread and see a known fix instead of maybes.
Had the same problem
I had this problem about a month ago, apparently simcards can go bad after a while; I had the same simcard for 5 years and it became unreadable. I went to a t-mobile dealer, bought a new simcard for $20, and I was finally able to get my connection back. It's a bit of an expensive route, but at least I didn't have to replace the entire phone.
xxvtcxx said:
I had this problem about a month ago, apparently simcards can go bad after a while; I had the same simcard for 5 years and it became unreadable. I went to a t-mobile dealer, bought a new simcard for $20, and I was finally able to get my connection back. It's a bit of an expensive route, but at least I didn't have to replace the entire phone.
Click to expand...
Click to collapse
my att sim is 4+ years old, but works fine in all but one phone in question, with the above error. also, I have a brand new tmo sim that throws the same error, only on that one phone- which leads me to believe its not a sim CARD problem at all.
all my phones are unlocked, in case of weird problems with any gsm carrier.
Looking at your sig, is this one of the phones with gnav? Because some of the earlier techniques of installing gnav have resulted in a "no service" signal. If it is one of the phones with gnav, try pushing the old build.prop files back into the phone.
xxvtcxx said:
Looking at your sig, is this one of the phones with gnav? Because some of the earlier techniques of installing gnav have resulted in a "no service" signal. If it is one of the phones with gnav, try pushing the old build.prop files back into the phone.
Click to expand...
Click to collapse
gave it a shot, used the normal build.trout... and same results. surely someone at tmobile is familiar with this problem ?
Same issue.
I am running cyanogenMod-4.2.12.2 with radio v. 2.22.19.26I on a t-mobile mytouch. I will lose service and the phone will not automatically reconnect to the network. When I manually select my network (wind mobile) it sometimes connects fine and sometimes I get a "your sim card does not allow a
connection to this network" error and must reset. I found this thread code.google.com/p/android/issues/detail?id=2845 where dozens of people running all different hardware (G1-hero) and all different software (stock cupcake, cyanogen, etc) all experiencing same problem. It seems this problem is happening regardless of the network (T-mobile, vodafone, orange & wind mobile). The problem seems to be happening through all different variables. Changing sims does not seem to fix it. Anyone have any ideas, this is very frustrating.
I've seen this issue as well, with the new Canadian provider Wind Mobile.
The issue seems to coincide with new towers being added onto the network. There are minor service disruptions that result in the network being temporarily screwed up. Going into and out of airplane mode seems to fix it every time.
Also note: These minor service disruptions do NOT ONLY affect my phone, but others (different brands) as well.
They've gotten better at adding towers without blowing up the whole network. It started out happening a few times every day. In the last week it happened only once.
Funny observation: When this happens, the DATA SERVICE recovers automatically, even though the signal gauge remains in X-no service mode. This part is probably android and/or dream related.
It is related with network
I've started to have the same issue tonight. I've rebooted several times and changed the SIM card with another from another operator but nothing helped.
Then i remembered that since I bring this phone from Belgium to Turkey, the regulations in Turkey requires the phone to be registered with its IMEI number to the telecomunications supreme board.
Altough i had initiated the registration process months ago, i thought that there may have been a problem with the registration, so i checked the boards web page.
It turned out that my IMEI is not registered and this most probably is the reason for the not allowed connection.
Tomorrow i will try to reach the board officials and i hope it solves the issue.
do you know what happened? i having the same issue right now and cant seem to find a way to solve it..

[Moto G4 with Amazon ads] Always losses carrier network after 24 hours

Hello everyone,
I just bought a Moto G4 16 GB with Amazon Ads for my wife, but we are facing a very annoying problem: the carrier signal always dies after 24 hours give or take. We tested with a different SIM card and the same thing happened. When this happens the device only shows "Emergency Calls Only" and we have to reboot the phone in order to get the signal back.
So, is anyone else facing this problem? Is this really a problem with this phone in particular or every moto g4 has this problem? Should I return the device to amazon?
Thank you very much for any information you can give me!
Zadornov said:
Hello everyone,
I just bought a Moto G4 16 GB with Amazon Ads for my wife, but we are facing a very annoying problem: the carrier signal always dies after 24 hours give or take. We tested with a different SIM card and the same thing happened. When this happens the device only shows "Emergency Calls Only" and we have to reboot the phone in order to get the signal back.
So, is anyone else facing this problem? Is this really a problem with this phone in particular or every moto g4 has this problem? Should I return the device to amazon?
Thank you very much for any information you can give me!
Click to expand...
Click to collapse
No problems here since I got my phone last week and I have T-Mobile. You might have to check your apn settings with your carrier.
Caltinpla said:
No problems here since I got my phone last week and I have T-Mobile. You might have to check your apn settings with your carrier.
Click to expand...
Click to collapse
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Zadornov said:
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Click to expand...
Click to collapse
Try my APN settings to see if it helps, but locations very important
Zadornov said:
I tested the SIM card in a different phone and it worked flawlessly (I also use T-Mobile). The strange thing is that the phone gets the signal very well during more or less one day, after that I have to reboot to get signal again.
Well, this is probably a problem in the device. I already asked Amazon to send a replacement.
Click to expand...
Click to collapse
I also have the cellular data always active checked off
Caltinpla said:
Try my APN settings to see if it helps, but locations very important
Click to expand...
Click to collapse
Thank you, but I just use the t-mobile network. In fact, my carrier is called campusSIMs and it is a MVNO that uses t-mobile network. So, my APN configs are a bit different from yours.
However, I didn't know about this mobile data thing. I didn't touch the developer options. Maybe, it can be a good idea.
Thank you!
It won't be your APN settings since that controls your data settings. If the sim is ok then it could be your phone.
Sent from my SM-T530NU using XDA-Developers mobile app
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Damaniel said:
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Click to expand...
Click to collapse
That could possible be the APN settings. Although usually it's the opposite, they don't work at first then they update from the network later on. Most times the APN settings will set themselves but on the odd occasion they need to manually edited. I don't use T-Mobile but the APN settings are easy enough to find.
Damaniel said:
I'm seeing a similar problem with the data portion of the network (also on T-Mobile). While I'm able to send and receive calls and texts, data doesn't work. There's no indication that it's attached to LTE or even 3G (just a standard signal bar with no other information). I moved the SIM card back to the old phone it was in and it works fine.
Things actually worked yesterday, so something happened overnight to break it.
Click to expand...
Click to collapse
Sounds like you need to manually enter the APN settings. What you describe is exactly what happens when it hasn't loaded an APN.
I'm "kinda" having an issue here. It's a little different though; the phone works ok for a while (for me about 3 hours, usually), and then I still get an LTE indicator, but have no network connection (get errors in apps/"No internet" page in chrome).
Other times, I lose LTE and get locked in 3g (H indicator), and can only get LTE back by going to Settings/More/Cellular Networks/ and toggle preferred network mode to 2g or 3g, let it connect (H or E), then toggle back to LTE.
Motorola responded to a bad Amazon review requesting I post asking for help on their forums.
Relevant link:
https://forums.lenovo.com/t5/Moto-G...ction-with-LTE-and-strong-signal/td-p/3377242
I'm active over on their forums also and it's good to post over there in case you ever want to do a soak test. They look at your posts there when they ask for soak testers. As for your problem, I've seen it shift back and forth if you are in an area between towers and one isn't sending out LTE. If it were that I wouldn't think you'd get it back so easily. There's an app, don't remember the name, that will show the towers and signal relative to your location, If might be interesting to look at that.
Having the same issue with radio. Just replied to your post, Kalash.
Ok, we got a new phone from Amazon and it has the same problem. So, I believe this phone does not work very well with MVNOs.
I notice that the problem is that the phone cannot reconnect to the network after losing the signal. For example, if you go to an area with bad signal and, eventually the signal vanishes, the phone will not be able to reconnect to the carrier network. The phone only reconnects after reboot. Airplane mode does not solve the problem.
This does not happen with my Blu Life One X. So, I think it is a software problem.
Zadornov said:
Ok, we got a new phone from Amazon and it has the same problem. So, I believe this phone does not work very well with MVNOs.
I notice that the problem is that the phone cannot reconnect to the network after losing the signal. For example, if you go to an area with bad signal and, eventually the signal vanishes, the phone will not be able to reconnect to the carrier network. The phone only reconnects after reboot. Airplane mode does not solve the problem.
This does not happen with my Blu Life One X. So, I think it is a software problem.
Click to expand...
Click to collapse
That's not true on all mvnos' apparently. My wife's phone is on Consumer Cellular, an AT&T mvno and it's never done that. We've been in a no service area several times and it's always connected immediately when getting service back.

Urgent : Unlocked at&t s7 No Signal at all; sim slot/antennae fine

Hi guys,
Been into android modification since 7 years but gave up since my last 2 phones. So i got this unlocked at&t galaxy s7 in uae and it worked like charm, the network and coverage. I then started usingthe phone in pakistan too and it worked well even here. So one day i connected to gear vr so that i can initiate the oculus data installation as first time setup but the gear vr kept on disconnecting automatically. I have used it before too but never had problem. Then i rebooted the phone and i find that i have no signals at all even though my sim contacts are being displayed and there is no “no sim” message on statusbar even. But dont have any signals at all. I then inserted my sim to iphone and it was working perfect. Then i inserted different carriers sims to s7 but yet they werent working even. I then cleared the cache, factory reset, cleaned the sim slot and the sim , but no success. I left ky ohone turned off for days andeven drained battery 100% many times to calibrate and perform hardware reset but no success. I then sent the phone back to uae for repairing from my friend as i thought that the antennae were the one’s responsible but before he even thought of disassembling the ohone, he inserted uae sim and it worked perfectly. Call and data were working perfectly. Any idea what is the problem? Kindly let me know pleaseeee. Is there any problem with frequency? Like gsm or cdma? But the phone worked before. I tried to enter the settings of manually selecting networks but there was error popup “No service and signal”. Signal strength 0asu -113dvm
Loki_GOM said:
Hi guys,
Been into android modification since 7 years but gave up since my last 2 phones. So i got this unlocked at&t galaxy s7 in uae and it worked like charm, the network and coverage. I then started usingthe phone in pakistan too and it worked well even here. So one day i connected to gear vr so that i can initiate the oculus data installation as first time setup but the gear vr kept on disconnecting automatically. I have used it before too but never had problem. Then i rebooted the phone and i find that i have no signals at all even though my sim contacts are being displayed and there is no “no sim” message on statusbar even. But dont have any signals at all. I then inserted my sim to iphone and it was working perfect. Then i inserted different carriers sims to s7 but yet they werent working even. I then cleared the cache, factory reset, cleaned the sim slot and the sim , but no success. I left ky ohone turned off for days andeven drained battery 100% many times to calibrate and perform hardware reset but no success. I then sent the phone back to uae for repairing from my friend as i thought that the antennae were the one’s responsible but before he even thought of disassembling the ohone, he inserted uae sim and it worked perfectly. Call and data were working perfectly. Any idea what is the problem? Kindly let me know pleaseeee. Is there any problem with frequency? Like gsm or cdma? But the phone worked before. I tried to enter the settings of manually selecting networks but there was error popup “No service and signal”. Signal strength 0asu -113dvm
Click to expand...
Click to collapse
Forgot to tell, my phone has never been rooted, i even tried to enable/disable “Enable hd LTE features” but no luck. Its on 7.0. Dont recieve OTA. Not blacklisted either. Pakistan doesnt have CDMA. I have even noticed it recieving weak signals compared to my iphone when the phone was working ok. And my radio is showing to be off and when i turn it on from the dial code menu. It doesnt keep turned on and it turns off automatically. I still have the imei amd baseband version. Dunno what the issue is.
Kindly reply guys
Please help
Loki_GOM said:
Please help
Click to expand...
Click to collapse
Settings>connections>mobile networks> apn settings or access point names
Manually enter your carriers information you'll have to ask them or look it up online sure its easy to find they might even help you in store
Its not good for you to buy these US phones outside of the US because changing CSC to INS/INU/PAK could prove to be difficult being it was never supported by snapdragon G930A model but only exynos G930F although it's not impossible
/system/csc/others.xml is where your answers are waiting for you unless you update to oreo then it'll be in /system/omc/cscfeature.xml and cscfeature_network.xml
You will need a root file manger to be able to see what I'm talking about then you will have to figure out what those "strings" mean
Unless you want to mod and figure out make your phone awesome just flash other US firmware that uses gsm network only i think ATT only uses gsm and you can root to debloat ect.
Here's a method for rooting
https://forum.xda-developers.com/verizon-s7-edge/how-to/root-s7-s7edge-oreo-nougat-t3819616/amp/
I'm sure there's people in your surrounding area that are into androids and rooting that understand and can help you figure things out if you know any one woth a G930F/G935F INS/INU/PAK thatd be awesome. If your imei number is truly gone from your phone its should still be on the back of the phone
I know this isn't the best help but you aren't the first post I've seen of Pakistanian with US S7 tryjng to figure it out.. idk if he ever did but if you learn you can help others as well
*note: when I say change csc I don't mean flashing firmware in odin, that is impossible. I mean porting it yourself with root like in the link below this one
*another note: I am not saying use the link below as anything other than an example because again that link was developed for Eynos phones and not your snapdragon so it probably wouldn't work but just so you have an idea of csc
forum.xda-developers.com/s7-edge/development/utility-flashable-csc-selection-30-t3392957/amp/

LG G6 Mobile data issue

Hello All.
This may sound like an easy problem to solve and a part of me hopes it is. but im fairly well versed in android and has me baffled.
Phone runs beautifully 870DS. When i leave WiFi, the swith to mobile data takes for ever and then remains super fickle and intermittent. I sometimes do not have any data moving whatsoever (offline dinosaur in chrome level) When i connect to wifi again, all is fine, instantly.
I have full signal (full bars).
Mobile data on.
Switch to mobile data on.
The correct network registered & the correct APN for that network is set.
I have it set to GSM/WCDMA/ LTE auto
I have tried setting RAT set to every possible combo and it still continues!
I read somewhere it could be caused by radio initiation, so i went in *#*#4636#*#* to run a ping test but "phone information" throws up an error "This application does not work on this device"
Im 95% certain it is unlocked because i I bought the phone in another country and just popped my new sim straight in without hassle.
The mobile data issues started almost immediately. Now im stumped as what to do.
Any suggestions would be greatly appreciated and rewarded with beer :good:
THANKS!!!
In Developer Options, try switching on the "Agressive WiFi to Cellular Handover" option.
LPMatt said:
In Developer Options, try switching on the "Agressive WiFi to Cellular Handover" option.
Click to expand...
Click to collapse
Thanks. I will try that and trial run it over the next few days. The issue also occurs randomly while out on LTE or 3G. I will take my phone out to check google or whatsapp and nothing will send. So as your suggestion may be a work around, i doubt it will be a solve.
Will let you know how it goes
deathcells said:
Thanks. I will try that and trial run it over the next few days. The issue also occurs randomly while out on LTE or 3G. I will take my phone out to check google or whatsapp and nothing will send. So as your suggestion may be a work around, i doubt it will be a solve.
Will let you know how it goes
Click to expand...
Click to collapse
No change or improvement to the connection
Bump for anymore help from anyone. Please??
Getting desperate here....
deathcells said:
Bump for anymore help from anyone. Please??
Getting desperate here....
Click to expand...
Click to collapse
Does the phone have the right bands for 4G in your country?
Thanks for the reply!
Not sure, how do i check that?
aioan said:
Does the phone have the right bands for 4G in your country?
Click to expand...
Click to collapse
Thanks for the reply!
Not sure, how do i check that?
deathcells said:
Thanks for the reply!
Not sure, how do i check that?
Click to expand...
Click to collapse
go to settings, system, about phone, hardware info and check the model number.
For example I have LG-H870 (European bands, single SIM model).
I see you have dual sim so probably model H870DS and this should have enough bands to work well in Europe and Asia. Check here:
https://www.teamandroid.com/2017/04/15/lg-g6-model-numbers-variants/
aioan said:
go to settings, system, about phone, hardware info and check the model number.
For example I have LG-H870 (European bands, single SIM model).
I see you have dual sim so probably model H870DS and this should have enough bands to work well in Europe and Asia. Check here:
https://www.teamandroid.com/2017/04/15/lg-g6-model-numbers-variants/
Click to expand...
Click to collapse
Thanks for that. Yes according to this https://www.frequencycheck.com/carr...0ds-g6-dual-sim-td-lte/mtn-group-south-africa
I do have the correct bands. Could a carrier lock only one of the slots rendering it single sim in effect? The one sim works perfectly, second sim, no dice
Sorry for bumping an old thread.
Gf is having a similar issue on her phone; long story short, it happens that sometimes, after being connected to Wi-Fi and turing it off, it takes ages for her to get a mobile data connection, despite having full signal.
I had her replace the SIM, as I've seen similar problems (intermittent data connection, phone appears connected but no Internet available, etc.) with a SIM card that was about to go bad; it didn't help. Next step would be a full phone reset.
@deathcells : did you find the cause of your issue?
@fagentu.xda
No unfortunately not. I just deal with it. Extremely frustrating standing in the shop trying to pay without internet...
I tried the settings and force options to no avail.
I tried using both sim cards (from different providers) in both slots for months and no combination ever worked for me. I have yet to figure out if i bought a dudd phone or if a work around exists. Please let me know what you find out! Thanks and best of luck
Have the same issue with mine now. It started to go bad a few weeks ago... Tried everything. Changed SIM card, factory reset, etc... and nothing will change.
I'd say that the phone is just faulty. As I'm still under the warranty I'm in contact with LG to find out about a possible fix or phone replacement. I'll try to keep you posted.
Have you guys find a solution for this? I cant do anything. Does flashing kdz to andriod 9 pie helps?

Note 4 no longer supported by T-Mobile No Network

My husband and I both have a stock N910T. When we woke up yesterday neither phone would get signal, and not even make wifi call. Went to TMo shop today they told me that they were no longer sending signal to Note 4's (Thanks for the heads up TMo). We really like these phones and I wonder if I could root them and flash a stable ROM and get service on them again. When I pull the sim it shows 5 bars, put the sim back and X. I have rooted many phones, but not since I got this one 6 years ago, so I'm sure I'm a bit rusty.
Any advice highly appreciated. TIA
I'm in the same boat with the note edge. It stopped working friday night for me. Put the sim in a stock note 4 and same thing, so I thought my sim card died. Went to the tmobile store on saturday and they said 2 people had came in with the same issue and they had note 4s.
What I don't understand is how they can just stop supporting a phone. I thought that if it accepts the sim card and has the proper bands it'll work. I mean for ****s sake my car takes a tmobile sim for a hotspot and traffic updates.
same exact. i just factory reset and updated stock to see if it would fix but it wont. Any solutions here??
Try to:
a. flash a custom TWRP (recovery) with Odin
IMPORTANT - after you flash TWRP PLEASE TAKE A FULL BACK-UP!
b. flash a custom ROM with root
c. why root? because you can change the build.prop file and "pretend" to be another phone (newer more likely) so that the lovely t-mobile can still allow your phone to connect to the network.
This way you have zero costs, you keep your note 4.
Unless it's too complicated or the procrastination level is TDH (too damn high)
Or you have the cash and buy something new(er).
There's info on this forum about all these steps.
Before you do anything - go and read, search on this forums and on youtube. There are a LOT of tutorials.
Please be careful and READ. Get educated about custom recovery/ROM's.
You will get good knowledge and your satisfaction on make things work will be enormous.
You will be responsible on your actions with the phone.
Good luck.
mine is already rooted with a custom rom. which parameters do you recommend changing in build.prop?
my audi is older than the note 4 and data works fine and calls work on a motorola L6 from 2005, so I doubt it's the age.
someone on reddit came up with a temporary solution until they fix this. you'll lose 4g/LTE tho
To set to 3G/2G turn on airplane mode and enter *#2263#* on the phone dialer. Then select GSM/WCDMA Auto. After that turn airplane mode off.
Hey all - same issue here - Note 4 stopped working Friday morning. I tried everything on my end (factory reset, ROM flash, SIM swap, etc). I even tore the phone down and checked the connections. I ordered a replacement SIM / SD card tray reader thinking that was the issue. Now I hear others having the same issue. I live in Colorado FWIW. Calling into T-Mobile now to see if I can get some info here.
---------- Post added at 02:50 PM ---------- Previous post was at 02:31 PM ----------
After speaking on the phone with a tech support person, T-Mobile reported that they were aware of an issue with Note 4 users not being able to access the network. They said that they "were in contact with Samsung and were actively working on an issue" and reassured me that they would have a solution for customers soon. I sure hope so because I do not want to give up my Note 4!
Note 4 user here too. This sucks. I did the workaround on the dialer posted in one of the above posts, and now it connects. Says 4G at the top, but probably only 3G. That's fine for me in the meantime, but not acceptable in the long run. I just spent 2 days wiping the phone, unrooting, etc only to find this now! Got lots of work to do to get it back to my rooted state. Thankfully I have the backups to do it, just have to find the time now. Thanks T-Mobile!!
Has anyone heard any more on this issue?
Just had the same issue. Called T-mobile support and they had no idea of a widespread issue, said it was likely HW failure. I got a new SIM and that didn't help. Called local cellphone repair shop and they indicated they'd had several calls about this issue and fixed at least one so far by replacing the card reader. I applied the workaround above and got the phone working again so I don't understand why a new card reader is going to fix this.
Note 4 seems like it's back working on T-Mobile as of last night.
HI I purchased galaxy note 4 3 years ago in the first time I put him on i has that problem yet
But I live in curacao in the Caribbean and I think that the mother board was not good.
Then I has flight to medellin Colombia with the phone he began working I was glad but when I arrived to curacao from medellin the same problem
Sometimes he is working sometime not
I have the same problem T-mobile N910T
jalsing said:
Note 4 seems like it's back working on T-Mobile as of last night.
Click to expand...
Click to collapse
Thanks for the update! I reversed the workaround I applied earlier and mine is back to 4G LTE now.
Any update on this issue?
The N915-T is spotty and I'm trying to figure out why. It was officially kicked off the network by T-Mobile, but it still works. It connects to most towers but not to a particular one. Whenever I'm on that block the network can not be found. If I walk two blocks away it would connect to another tower and I can make calls. If I walk back toward the 'faulty' tower while on the call, the quality would degrade, the call drops and the phone would lose signal.
This would NOT happen with other phones - not even an older Galaxy S2.
This is likely a different issue altogether, as the phone actually connects and works elsewhere. I'm just hoping someone has an idea.

Resources