I may be getting a US Cellular S5, Will I be able to root it and will it void any warranty?
longtrenton1242 said:
I may be getting a US Cellular S5, Will I be able to root it and will it void any warranty?
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1. Try Google for possible exploits for rooting like here https://www.google.nl/search?q=US+C... Cellular s5 root&rls=org.mozilla:nl:official.
2. Yes, rooting may void warranty unless you live in Europe.
longtrenton1242 said:
I may be getting a US Cellular S5, Will I be able to root it and will it void any warranty?
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It probably won't affect your warranty but you should search this forum and ask the carrier to have better assurance of that. Certainly Samsung will try to tell you that rooting will void a warranty. But when you buy a phone through a carrier, you do not normally deal directly with Samsung for warranty issues. Which is good because many carriers don't care about rooting or the Knox flag, while Samsung does.
For example, many people and at least one TMB CSR have posted that rooting is basically a non-issue with respect to warranty claims handled by TMB. I only know one person who made a claim with USC and he didn't have a problem either. But one datum is not enough to characterize USC's behaviour. You should ask around to find out how they generally address this question.
And if your phone is still functional at the time of a claim, you should unroot it just for prudence.
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Related
I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?
guitarz said:
I think it makes sense if Samsung refuses to repair those phones with custom rom or rooted phone.
In my country, they said rooting or installing of custom firmwares will result in losing warranty. So I was wondering if this applied to other country as well?
Apple wouldn't service jailbroken device too! But once you restore it, you're good to go.
Pls flashing wrong bootloader will brick the device right? Will Knox counter go away too?
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Same stance in most countries, however they are using this excuse to not fix hardware faults that can't be related to software problems... This is NOT fair...
You can't at this time reset Knox counter...
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....
ShadowLea said:
They don't refuse tripped devices. You just have to pay the repair costs.
Send From My Samsung Galaxy Note 3 N9005 Using Tapatalk
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yes. money talks if you play with the KNOX. if you are lucky, they will still take your device with payment. if you are not, sometimes they will just reject. it depends on which country you are.
ultramag69 said:
I've had devices returned not repaired and unwillimg to repair because it wasn't stock from my region. Maybe they just assume you will stiff yjem or something.
Something that can't possibly be affected by software should be replaced under warranty....
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agree, but for them, any modification to the software might affect the hardware
once you root your device, basically you can do most of the tweaks. And there might be ppl who don't know what they tweak, and end up affect the hardware. perhaps they just try to avoid these type of ppl.
Will be in the near future a way to Root The Note 4 WITHOUT Tripping KNOX? I want to root but don't want to loose my warranty.
Is it possible???
i doubt it if so it will be months away but rooting alone does not void Warranty
Uniquebarbee said:
i doubt it if so it will be months away but rooting alone does not void Warranty
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Are you sure about this?
pedmond said:
Are you sure about this?
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From what i've read it's supposed to void your warranty, yet there's people who say they've had warranty repairs carried out with KNOX tripped, so it's pot luck as far as i tell
Have them explain how tripping knox broke your hardware.
Sent from my SM-N910P using Tapatalk
I work for an authorized Samsung Service Center in Canada and we do not check knox fuse when you bring your device in. Just make sure it's unrooted before you bring it in not to make things too obvious
There must be someone like the dev who create towelroot that didnt trip knox for note3 and previous versions.
Am using it on my tab note 2014 edition.
Honestly, atm it's too risky to root with tripping KNOX and then hope that your warranty service won't care about that. It's a 50/50. Waiting for a non-KNOX root.
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
Would Knox will be tripped if I install stock firmware through Odin?
captainbirdseye86 said:
If you're in the EU with all the many consumer protection laws, I doubt Samsung would get away with not repairing a hardware fault on a device unless they can prove it's because you rooted.
I'd soon be taking them to a small claims court if my now unrooted phone screws up within two years and they refused to repair or replace (I tripped knox)
knox being a hardware fuse is simply a shameful attempt by Samsung to claim you have modified the hardware and therefore voiding your warranty.
Just root if you really want it, like people have said before, most repair centres don't care if the knox fuse had been changed.
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Hmm, here in Lithuania, my almost 2 yr old, heavily modified S3's SIM reading died (EFS partition R.I.P) and they said they won't repair it because of obvious reasons. I forgot to unroot though. That's why I'm really scared to touch my N4 yet.
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
Uniquebarbee said:
Just make sure you unroot flash a stock firmware if you have to repair your phone for some reason. Who needs KNOX anyways
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Don't you think those 'professional' guys check KNOX before doing anything?
Actually if you still want to retain warranty status I would suggest to root after 8-9 months(assuming it's 1yr warranty) after getting the phone. If you can maintain that long without going to service centre, I'm certain that one would not need to visit a service centre after rooting the phone.
That way 8-9 mnths from now more developments would have been released and you'll have more things to try out without the need of going to a service centre.
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
Uniquebarbee said:
I'm not sure what professional guys you speak of but the carriers service center does not care when fixing your phone as long as you return to stock firmware before you turn it in. So you could always wait for eternity
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By professional I meant carriers service. So basically once my phone, god let that not happen, breaks, I just install non-rooted firmware with ODIN and I'm good to go?
Yes :good:
Uniquebarbee said:
Yes :good:
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Well I'ma trust you on this one, let the customization begin!
:good: ^5 welcome to the darkside
I'm not rooted yet but am considering it once a few more weeks pass.
If something's fundamentally wrong with the hardware, it should manifest within a month, I'd like to think. Plus, I've never had a phone need repairs in the past. Which obviously bears no relation to this one going bad or not.
I doubt there'll be a ton of ROM choices for the Duos version but Play Store, Titanium, and Nandroids are nice to have.
Sent from my SM-N9100
Hello guys
In many threads, I saw that unlocking the bootloader won't void the warranty but in the live chat they have a different opinion. Take a look at my conversation and what they told me (I'm Anastasios and motorola is the other guy)
Code:
Santhosh: Hi, my name is Santhosh. How may I help you?
Anastasios: Hello, I want to know about voiding the warranty. Does the warranty breaks if you unlock the bootloader?
Santhosh: I will do my best to help you with this. Before we move any further, would you please help me confirm your email, location and phone we are dealing with?
Anastasios: My email is tasos****@gmail.com, Location Greece and the phone is moto e 2nd gen 4g xt1524
Santhosh: Thanks for the information.
Santhosh: Yes unlocking the bootloader voids the warranty of the mobile.
Anastasios: But take a look here. http://fsfe.org/freesoftware/legal/flashingdevices.en.html
Anastasios: it says that unlocking the bootloader isn't a sufficient reason to breaks the warranty in the europe
Santhosh: Please go through the agreement details when you start the bootloader unlocking it clearly states the warranty void.
Anastasios: so, you say that the stuff the europe counsil decides are not of your bussiness. Here the official article about the rights of the consumer http://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:31999L0044&from=EN
Santhosh: Please go through the warranty policy information on this page.
Santhosh: https://motorola-global-portal.custhelp.com/app/standalone/bootloader/unlock-your-device-a
Anastasios: Yeah, but you still did not gave me the wanted anwser. The Europe Laws say different things that you claim. So what shoud I do? Should I listen to the europe or to you (motorola)?
Santhosh: Only when you accept these conditions and go to the next page you can unlock the bootloader. Unlocking the bootloader voids the warranty of the mobile.
Santhosh: You can go through the legal terms here. https://motorola-global-portal.custhelp.com/ci/fattach/get/741421/1385047216/redirect/1/filename/Boot_revised.pdf
Anastasios: In every single site that it is for the unlocking part, claim that unlocking the bootloader won't void the warranty if you live in Europe. Is that wrong?
Santhosh: We request you check our official website conditions to unlock the bootloader.
Anastasios: ok then thanks.You won a thread in the XDA forum about how bad are you in terms of warranty and legal stuff. BYE
You have disconnected.
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
Voiding the warranty
If you unlock the boot loader, you may void the warranty of your device and/or any warranty from your operator. See your device’s warranty statement for details. Additionally, due to the modified device software, Sony’s repair network will likely have to replace key components before it can properly test, repair and verify your device using our repair tools and software. Consequently, if Sony performs a warranty repair, Sony will likely charge you a significant service fee for the additional costs caused by your modification of the software.
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iks8 said:
lol now tell me which company allow their users to unlock their bootloader without voiding the warianty?
first example, Sony:
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I wont disagree but in the unlock threads it says that in Europe the warranty cant be broken that easy
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
EB20XY said:
correct.
The companys can write their own warranty rules of course.
But relevant is only what is given here by european and local country law if they sell stuff here.
So, the law overrules their own warranty if there are any differences, esp. in area of the private consumer.
In B2B contracts in contrast, the contract part like warranty can overwrite the llaw, as I once understood.
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So If I unlock my moto I will have the warranty?
t-shock said:
So If I unlock my moto I will have the warranty?
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Depends on where you live. I had s4 with knox tripped. But phone completely died. Couldn't access anything except qcom usb. I'm 100% sure they still could look if it was tripped but I doubt the could say its your fault because you did something wrong.
Same was with my G3 just died but I don't know if I was rooted then.
Though blame people for unlocking bootloader to upgrade Motorola E 2nd Gen should not affect it (theoretically) since you flash their system which only hasn't reach your country. Well I'll see what they say about it. If it wasn't for the waterproof I Would risk it to fix the sim reader myself.
Now I won't so hope warranty will be cover this. Ill stay tuned. and yes I have my bootloader unlocked. And warranty should cover this up for two years.
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Hey,
I wonder how Samsung handles the KNOX Warranty void 0x1 cases (e.g. thats when youre rooted)? Is it really that bad? Does anybody had issues with it because of that?
Kind Regards,
Twan
I don't think it would void the warranty for a hardware failure, but have no personal experience to support that.
Previous answers to this question show that it varies country to country depending on consumer laws. In australia for example it is the retailer not the manufacturer bearing responsibility to the purchaser for faults (the retailer is not allowed to evade responsibility) and rooting makes no difference.
timrichardson said:
Previous answers to this question show that it varies country to country depending on consumer laws. In australia for example it is the retailer not the manufacturer bearing responsibility to the purchaser for faults (the retailer is not allowed to evade responsibility) and rooting makes no difference.
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Hey,
Not that I disagree with your explanation, but the consumer still has the right to seek a remedy through the manufacturer directly. Depending on which retailer you are using sometimes it will be easier to deal with Samsung directly.
I know through experince that dealing with Apple for example is way more better than any retailer. I haven't experienced Samsung warranty as of yet through them but I hope they have a similar philosophy as Apple when it comes to customer relations.
With regards to the OP's question, in Australia it would be very unlikely for a warranty claim to be rejected based on rooting your device. Bearing in mind that the warranty claim is not as a direct result of your rooting. Even if you had a cracked screen and wanted to claim a warranty on an entirely untreated matter such as Bluetooth not working etc as long as your direct actions have not caused the issue than your warranty would/should be honoured.
Sent from my SM-G935F using Tapatalk
Rooting doesn't void warranty just uproot it before you send it. Talked to the head of marketing that's what he said. It doesn't make sense anyway. Knox is a corporate warranty for data
skivnit said:
Rooting doesn't void warranty just uproot it before you send it. Talked to the head of marketing that's what he said. It doesn't make sense anyway. Knox is a corporate warranty for data
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But rooting affects the KNOX counter to Warranty 0x1 so i guess it was void, thats also what they say at the chat and the twitter... so i dont know what to believe.
In the U.S., the Magnason Moss Warranty Act prohibits manufacturers from arbitrarily denying warranty coverage. They need to show that something you did caused the problem in order to deny coverage. It would be pretty hard to claim that triggering the Knox bit caused your screen, or a memory chip, or the battery to fail.
That said, if the manufacturer does deny warranty coverage, you have to demonstrate they're wrong. You could file a complaint with consumer protection agencies, or file suit, but the onus is on you to prove your argument, not the manufacturer.
Yes, but i am living in the Netherlands so that could be different. Should i call them about this? I dont want my warranty to get void already.
Hi,
I am thinking about rooting my Note 4. I didn't want to root because of my warranty but recently I found a thread here on XDA saying that here in the EU, unless the seller (in my case O2 CZ) can prove that the problem on the device is caused by software, they still have to repair my phone even if I had a custom ROM on it. Now I am wondering if this law applies to Samsung phones as well because of their KNOX things. Also I was reading the terms on my warranty with O2 and it said that the warranty is voided if you modify the software, so I am not sure right now. Can anyone help me please. Also any personal experience with returning a phone that has been rooted before would be appreciated.
Thanks.
http://forum.xda-developers.com/showthread.php?t=2996873
This is over on the S5 forum....it is pretty clear how Samsung view knox tripped devices....even in the EU....
Of course, it may all be BS & bluster on Samsungs part, but I'm not a consumer lawyer so I don't know.......
http://i.imgur.com/rVnFwJM.jpg