[Q] Nexus 4 random shutdowns on 4.4.4 - Nexus 4 Q&A, Help & Troubleshooting

Hey Guys,
I've been having problems with my nexus 4 randomly shutting down itself. The problem is sometimes when my phone goes to sleep mode it doesn't wake up again when I push the power button. There is no shut down animation or anything, it just randomly turns off. I have to long press the power button to reboot the phone. I'm currently on PA Final 4.41 along with hellsdoctor R20 kernel, this happens on both Dalvik and ART. My brother who is on a completely stock nexus 4 which was updated to 4.4.4 via OTA has the same problem as well.
I'm thinking it might be a bug in android 4.4.4 but not sure. Anyone have a fix for this problem? Thanks so much.

swiftyy said:
Hey Guys,
I've been having problems with my nexus 4 randomly shutting down itself. The problem is sometimes when my phone goes to sleep mode it doesn't wake up again when I push the power button. There is no shut down animation or anything, it just randomly turns off. I have to long press the power button to reboot the phone. I'm currently on PA Final 4.41 along with hellsdoctor R20 kernel, this happens on both Dalvik and ART. My brother who is on a completely stock nexus 4 which was updated to 4.4.4 via OTA has the same problem as well.
I'm thinking it might be a bug in android 4.4.4 but not sure. Anyone have a fix for this problem? Thanks so much.
Click to expand...
Click to collapse
Turn off auto update apps in playstore. Happend to me before to. Something happends when on wifi and phone in deepsleep the playstore auto updates the apps and it doesn't respond and I have to keep pressing the power button to power it on.
I have no more shutdowns since 4.4.3. But I use stock rooted.
Sent from my Nexus 4 using XDA Premium 4 mobile app

stuffynet said:
Turn off auto update apps in playstore. Happend to me before to. Something happends when on wifi and phone in deepsleep the playstore auto updates the apps and it doesn't respond and I have to keep pressing the power button to power it on.
I have no more shutdowns since 4.4.3. But I use stock rooted.
Sent from my Nexus 4 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I will try to turn off my auto update but I don't think it's the problem. My brother's phone which is completely stock, not rooted and has auto update off still experience the same problem as well.
Sent from my Nexus 4 using Tapatalk

My mother's full stock nexus 4 with android 4.4.4 experience no such problems

Same here
I got this crash today too. It just got stuck. Forced reset and it's ok. But again, this happens since 4.4.4
And i get some crazy lags on Google+ sometimes ... and this is a first. Don't know if it is the app, rom or Kernel.
I am on Paranoid Android 4.4.1, with Franco's kernel and running ART.
Also i am running ART for a long time now and never had any problems.

So I tried turning off Google Play updates and the problem persists. It usually happens around after the phone has been on for 30+ hours. Gonna try to switch back to Dalvik and see if the problems persist. Never had this happen before only after updating to 4.4.3+ ROMs have this started happening. Very stumped as to how to fix it

Right, so I think I cracked this one...
I handed in my headset in order for customer service to fix it and of course they flashed it with Googles 4.4 image(had to upgrade to 4.4.4 once I turned it on)...
After rooting it and flashing a bunch of custom roms I suffered from the same problem, it drove me nuts but I remembered it didn't happen when I upgraded from 4.4.2 so I downloaded a 4.4.2 image and flashed it(used wugs toolkit-the manual option) flashed TWRP recovery and a custom rom and I'm random shutdown free for the last few hours, hope that helps...

same problem here 100% stock android 4.4.4 (using nova but can't imagine that matters) last night was the first time i picked up the phone and pressed the power button... nothing. long pressed the power button for 8-10 seconds and it booted up. now again about 15 hours later i pick up the phone press the power button and nothing. never happened before and i assume its something to do with the 4.4.4 update. i dont use auto updating in the play store and this has literally never happened before yesterday.

sideswipe14 said:
same problem here 100% stock android 4.4.4 (using nova but can't imagine that matters) last night was the first time i picked up the phone and pressed the power button... nothing. long pressed the power button for 8-10 seconds and it booted up. now again about 15 hours later i pick up the phone press the power button and nothing. never happened before and i assume its something to do with the 4.4.4 update. i dont use auto updating in the play store and this has literally never happened before yesterday.
Click to expand...
Click to collapse
Im still random shutdown free, im not sure the solution i suggested on my earlier post will work for you but you can always try it and see...

swiftyy said:
Hey Guys,
I've been having problems with my nexus 4 randomly shutting down itself. The problem is sometimes when my phone goes to sleep mode it doesn't wake up again when I push the power button. There is no shut down animation or anything, it just randomly turns off. I have to long press the power button to reboot the phone. I'm currently on PA Final 4.41 along with hellsdoctor R20 kernel, this happens on both Dalvik and ART. My brother who is on a completely stock nexus 4 which was updated to 4.4.4 via OTA has the same problem as well.
I'm thinking it might be a bug in android 4.4.4 but not sure. Anyone have a fix for this problem? Thanks so much.
Click to expand...
Click to collapse
Try a 4.4.3 kernel like hellscore b47 or if you think it's a wifi issue a 4.4.2 version like b46 with the wifi fix.
http://forum.xda-developers.com/nexus-4/general/qa-kernel-hells-core-kitkat-b45-stable-t2495373

Jagdish84 said:
Im still random shutdown free, im not sure the solution i suggested on my earlier post will work for you but you can always try it and see...
Click to expand...
Click to collapse
How many hours has your phone been on? Mine usually shutdowns itself after 30+ hours.
Sent from my Nexus 4 using Tapatalk

danmen2 said:
Try a 4.4.3 kernel like hellscore b47 or if you think it's a wifi issue a 4.4.2 version like b46 with the wifi fix.
http://forum.xda-developers.com/nexus-4/general/qa-kernel-hells-core-kitkat-b45-stable-t2495373
Click to expand...
Click to collapse
I just reflashed PA 4.41 and running the kernel that came with PA. I believe it's the stock android one. Let's see how it goes.
Sent from my Nexus 4 using Tapatalk

sideswipe14 said:
same problem here 100% stock android 4.4.4 (using nova but can't imagine that matters) last night was the first time i picked up the phone and pressed the power button... nothing. long pressed the power button for 8-10 seconds and it booted up. now again about 15 hours later i pick up the phone press the power button and nothing. never happened before and i assume its something to do with the 4.4.4 update. i dont use auto updating in the play store and this has literally never happened before yesterday.
Click to expand...
Click to collapse
When did you update to 4.4.4? I never experienced this on 4.4.2 either. Only started happening after I updated to 4.4.4. I think for me it happened the first night after updating.
Sent from my Nexus 4 using Tapatalk

The only thing I can tell you is, that 4.4.4 causes a lot of problems recently. You are by far not the only one with this problem. I've also experienced random shutdowns like yours, bootloops, devices not turning on again...
Especially stock 4.4.4 causes problems. I could not identify the problem or bugfixes by now. It is really complicated since some devices work fine with 4.4.4 and some dont.
I only can suggest you to flash a 4.4.3 rom. That is the only work around.

swiftyy said:
How many hours has your phone been on? Mine usually shutdowns itself after 30+ hours.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Approx 24 hrs atm

same problem here...

Same here.
I have had the same problem since i updated to 4.4.4... except mine shuts off only when i touch the screen (like pull the menu down, open a app, ect.) so, I went and did a factory reset, nothing changed. downloaded the Nexus Root Toolkit, did a flash stock to 4.4.4 again, nothing.. Then now I have tried another flash stock to 4.4.3 but now have manually updated to 4.4.4. I will reply again to see if this changes anything.
My Nexus 4 is completely stock, not rooted, never tampered. So I am very surprised with this issue, but I have had another issue.. Along with the shutting off issue I have a problem which so far was fixed with the first Flash stock(i think) I would use my Nexus 4 with signal for texting and using data but when i went to actually use data like to search something up it would randomly say i have "no service".. not sure why it did this, happened when I had 4 bars and didn't move..

Still not working
After I did the Flash Stock to 4.4.3 and then manually updated to 4.4.4, my nexus still doesnt work. Dont even bother trying it.

I have the same issue however with a mail app, while the phone is perfect without the mail app

Related

[Q] Phone shutting off randomly

Have had my nexus 4 for 2-3 weeks and it has shutdown on me 2 times so far. Both occasions the phone was untouched and was shut off without me knowing, how long and when I have no clue but on power up my wallpaper is reset to default. I don't notice anything else besides that being changed. Anyone have a clue to a fix?
What ROM u have? I'm having same issues. I'm using Xylon. I'm bout to flash Franco #28 kernel and see if it helps.
U should try flashing a new kernel too.
Sent from my Nexus 4 using xda app-developers app
bone stock. haven't done anything to it.
I also get something similar. It happens when I lock my screen. Once the screen goes off, it sometimes won't come back on until I restart my phone by holding down the power button till it's off, and then booting it. I'm not sure about my wallpaper changing, but it has happened on every rom I've used. Also, It didn't happen on stock, but I don't think I was even on stock for a week.
This never happened when I had stock...it started happening when I flashed the ROM. Hope Franco's Kernel helps.
Sent from my Nexus 4 using xda app-developers app
this happens to me from time-to-time. It's not a hardware issue, it think it's a glitch with this version of the os.
misfits9095 said:
this happens to me from time-to-time. It's not a hardware issue, it think it's a glitch with this version of the os.
Click to expand...
Click to collapse
Well, I called and got an RMA. Seems like a known issue as well as a battery life issue some others seem to be having. Maybe they are connected in some way. Rep said this new batch they are sending out (RMA's) do not have these issues. I hope so...
Put me down as someone having this issue, Happen 3 time now, On stock rooted os.
I read that Google have confirmed there is an issue with the latest OS that can result in random reboots. I think it has to do with location services.
I also read that turning off any options for emergency broadcasts can help with random reboots.
Some widgets that use weather can result in reboots (due to them using location services to get correct weather), and since I disabled all emergency broadcasts and stopped using widgets that show weather, I have not had a random reboot (and I was having at least one every two days before). I am still using widgets that have the ability to show weather, but I just do not show weather and this seems to help.
Random reboots was causing a major battery drain for me and since I stopped getting these reboots, my battery lasts much longer.
I am on stock ROM, rooted.
Sent from my Nexus 4 using xda premium

[Q] Does anyone have a power button bug?

I am current using PA mar11 build with franco r102 kernel.
I have issues bringing the menu up when you hold the power button. My power button is not broken, because after a restart (using power toggles) it works again.
Happens randomly. I have searched the forums and have not seen anyone mention this, has anyone else experience this?
Update: Do a fresh wipe, problem will go away
What issues do you have exactly? I mean, what exactly do you see when you long-press your power button?
Sent from my Nexus 4 using xda premium
jamesc760 said:
What issues do you have exactly? I mean, what exactly do you see when you long-press your power button?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
after a long-press no menu comes out and my screen turns off like I pressed it normally.
I have the exact same problem, except that my nexus 4 isn't rooted and I can't use toggle buttons to restart. So basically I cannot restart my phone unless i let the battery running out or i reset the phone.
Weird... I just got this too... restart and it's working again... but for how long.... and I never would have noticed if I wasn't trying to take a screenshot!
Sent from my Nexus 4 using Tapatalk 2
I have exactly the same problem running slimrom 6.5 and anarkia kernel.
After a reboot the reboot menu always comes up. After a while it doesn't work anymore. Turning on/off the screen always works, the problem only affects long press.
Has anyone a sultuion for that?
br0ok1ynb0i said:
I am current using PA mar11 build with franco r102 kernel.
I have issues bringing the menu up when you hold the power button. My power button is not broken, because after a restart (using power toggles) it works again.
Happens randomly. I have searched the forums and have not seen anyone mention this, has anyone else experience this?
Thanks
Click to expand...
Click to collapse
Did anyone find a solution to this problem?
My Nexus 4 is now having this same issue
I thought I was the only one! It happened after a bit of rain with my phone in the pocket and I thought that was the cause but after holding it down and seeing it reset I see that it is not. Wonder why this is happening.
Note: I am running completely stock 4.3 at the moment with a locked bootloader, but this has also happened on 4.2.
I got this issue with franco kernel. putting back the original kernel fixed the issue for me. I was able to reproduce the problem with another nexus 4 phone. there's maybe a config to tweak or i'm messing something up.
nikwist said:
I have the exact same problem, except that my nexus 4 isn't rooted and I can't use toggle buttons to restart. So basically I cannot restart my phone unless i let the battery running out or i reset the phone.
Click to expand...
Click to collapse
Exactly same problem.. But a long press of the button for about ten to fifteen shuts down the phone in my case.. Stock 4.3 no root
I no longer have this issue. The fix: fresh wipe

[Q] Nexus 4 Freezing frequently

I have been using my phone for more than 4 months now.
Till now everything was fine, but 2 days I noticed my battery was draining very quickly and yesterday suddenly my phone started freezing while using it. The only way to reboot is by pressing the power button for 10 seconds. I also noticed that it never happens when the phone is charging. I phone is running stock rom. I tried reseting it but still it is freezing. So I wiped the entire phone memory and flashed the stock OS again. But the problem is still there.
Somebody please help me. :crying:
Are you using touch control?
sandy-achar said:
Are you using touch control?
Click to expand...
Click to collapse
No, I am not using it. My phone is not rooted also.
..
rahulsampath said:
I have been using my phone for more than 4 months now.
Till now everything was fine, but 2 days I noticed my battery was draining very quickly and yesterday suddenly my phone started freezing while using it. The only way to reboot is by pressing the power button for 10 seconds. I also noticed that it never happens when the phone is charging. I phone is running stock rom. I tried reseting it but still it is freezing. So I wiped the entire phone memory and flashed the stock OS again. But the problem is still there.
Somebody please help me.
Click to expand...
Click to collapse
Hmmmm
filthykid said:
..
Hmmmm
Click to expand...
Click to collapse
Thanks for the help
Funny I'm also in the same situation. Recently restored from a backup ( from 301k nexus 4 to my current 303k nexus 4) and lately ive been getting a load of lockscreen sleep and my phone constantly restarting or I'd have to hold power for a few seconds.
Just wondering if maybe i should reflash rom as a whole? ( i already reflashed kernel if anything.)
rahulsampath said:
Thanks for the help
Click to expand...
Click to collapse
Well, hit the button on left
rahulsampath said:
I have been using my phone for more than 4 months now.
Till now everything was fine, but 2 days I noticed my battery was draining very quickly and yesterday suddenly my phone started freezing while using it. The only way to reboot is by pressing the power button for 10 seconds. I also noticed that it never happens when the phone is charging. I phone is running stock rom. I tried reseting it but still it is freezing. So I wiped the entire phone memory and flashed the stock OS again. But the problem is still there.
Somebody please help me. :crying:
Click to expand...
Click to collapse
You could reflash the factory image but first make sure this isn`t caused by a runaway app/widget. Most of these problems are caused by user apps most of the time. Install BetterBatteryStatts and cpu spy for app behaviour and cpu deep sleep.
gee2012 said:
You could reflash the factory image but first make sure this isn`t caused by a runaway app/widget. Most of these problems are caused by user apps most of the time. Install BetterBatteryStatts and cpu spy for app behaviour and cpu deep sleep.
Click to expand...
Click to collapse
I already reflashed it, initially it was OK but after 1 hr my phone again started getting hanged.
rahulsampath said:
I have been using my phone for more than 4 months now.
Till now everything was fine, but 2 days I noticed my battery was draining very quickly and yesterday suddenly my phone started freezing while using it. The only way to reboot is by pressing the power button for 10 seconds. I also noticed that it never happens when the phone is charging. I phone is running stock rom. I tried reseting it but still it is freezing. So I wiped the entire phone memory and flashed the stock OS again. But the problem is still there.
Somebody please help me. :crying:
Click to expand...
Click to collapse
Earlier when I used to restart my phone, the battery app used to show a huge drop in charge, but now the battery app resets itself and shows that the device was on battery only since the restart.
I am getting frustrated, now whenever my phone is inactive for 10 mins, the phone wont unlock and it crashes
stock rom ver. radio ver.?
Sent from my Nexus 4 using xda premium
gelisp said:
stock rom ver. radio ver.?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
ROM Ver : 4.2.2
Baseband Version : M9615A - CEFWMAZM - 2.0.1700.48
I hope this is what you asked
Another thing I noticed is that the phone works perfectly when it is plugged in and when on battery, it wont hang till battery level reaches 91%-93%, but after that as the battery level drops the crash interval becomes less. When it is around 25-30% the phone sometimes freezes even during restart. Will it be a battery problem?

Power Button

Lately there is some issue with the Power Button of my Nexus 4..It requires a little more force to press.It was not like that while on 4.2.2...Issue started to show up after i flashed 4.3 Factory image..I know that the software is okay but suddenly what happened to the power button.I can hear the click sound but it wont work.When i press a little harder,it works then. Sometimes it works with normal force & sometimes it needs a little more force..Strange behaviour
Did you forget to flash the hardware.img? That's a common issue, a lot of people experienced this because they forgot to flash the hardware.img after upgrading to 4.3
Sent from my Nexus 4 using xda app-developers app
hardware.img
There was no such file in the factory Image..Now what is this?..Really i have no idea about it
Okay i have now moved back to 4.2.2 & there is no such issue there..Screen locks/unlocks fine..Power Button works normally.Why it gives me issues in 4.3...This thing is beyond my knowledge :crying:
I have this issue exactly , however I didn't flash the factory image , I just updated it via OTA.
I thought I may dropped the phone !!!!
mm_farahat said:
I have this issue exactly , however I didn't flash the factory image , I just updated it via OTA.
I thought I may dropped the phone !!!!
Click to expand...
Click to collapse
Someone here said that we have to flash hardware.img file..It's because of that we are having this issue..Now what is this hardware.img..
Even Google dont know what this .img file really is
I've been having this same issue since the 4.3 update. Occasionally when pressing the power button to lock, it acts like I pressed it twice going off and back on. I've searched and noticed a lot of other members are experiencing the same issue. I'm on stock 4.3 flashed from the factory image. Even flashed back to 4.2.2 for a couple of days to see if it would happen and it does not. Definitely a 4.3 issue (for some).
d_phekt said:
I've been having this same issue since the 4.3 update. Occasionally when pressing the power button to lock, it acts like I pressed it twice going off and back on. I've searched and noticed a lot of other members are experiencing the same issue. I'm on stock 4.3 flashed from the factory image. Even flashed back to 4.2.2 for a couple of days to see if it would happen and it does not. Definitely a 4.3 issue (for some).
Click to expand...
Click to collapse
Exactly the same issue here.When i press button to lock the device.Screen goes off but then instantly turns on again.It's like i pressed it 2 times.Sometimes i have to press power button harder to make it do the job.It all started after i flashed factory image.
@aanonymoushuman:I still am searching on google what really hardware.img file is..Dude common reply already
I think I have the same issue after the latest minor OTA update the week before.
The 1/4 chance that screen turns on after power button pressed about 2 seconds longer than normal.
I flashed a customer ROM based on CM10, Same issue !
but my one is not subject to applying different amount of force, in fact i think it has nothing to do with the hardware itself. never had any issue with 4.2.2
I assume hardware.img is the hardware update that adds the new nubs to your phone, among other things. Too bad it's a joke.
But seriously, your power button is probably breaking or broken. It happened to me. How do you know if this is happening to you? Don't worry, it will get worse.

Phone Randomly Shuts Off on 4.3

Hey, I recently did a factory flash of 4.3 and the nexus seems to be turning off randomly, especially in the night. I missed work today because the alarm didn't ring and got there 2 hours late. Is anyone else experiencing this issue, this seems to happen often and is there a fix for it?
gokuman56 said:
Hey, I recently did a factory flash of 4.3 and the nexus seems to be turning off randomly, especially in the night. I missed work today because the alarm didn't ring and got there 2 hours late. Is anyone else experiencing this issue, this seems to happen often and is there a fix for it?
Click to expand...
Click to collapse
It has happened twice to me since I updated to 4.3 a few days ago, always during the night, so phone is off in morning, and have to hold power button as in a reset to power on. (a LONG press! ) What is going on?
---------- Post added at 10:27 AM ---------- Previous post was at 10:08 AM ----------
I had Netflix installed and read elsewhere that this may be the causet, so have uninstalled Netflix to check this. My phone is absolutely stock, never been rooted.
Im kind of getting this mine just keeps rebooting every so often. But does it when im trying to do something seems like 4.3 was a giant fail for the nexus 4 everyone seems to be having all kinds of problems.
No phone shutdowns at night since I removed Netflix, next thing is to reinstall netflix and hope 4.3 gives me no more problems.
Same problem for me. I have 2 Nexus4. One of them gets frozen during the night (or after a long period of inactivity) and the next morning I have to reset it holding the power button for a while.
I don't have the Netflix app. The Nexus with this problem is not rooted, not unlocked, everything is stock. The problem came after updating to 4.3.
I updated to 4.3 yesterday via ota and I experienced this while using the phone in the evening. I don't have Netflix on the phone. Running 4.3 rooted and the hybrid .84/.33 radio. Kernel is stock.
Im experiencing sim card logon. 2 times in less than 24 hours...
Sent from my Nexus 4 using Tapatalk 2

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