lg backup - G2 Q&A, Help & Troubleshooting

Has anyone had issues with the lg backup app? I can't backup pictures or videos , it keeps failing

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[Q] LG G2 Restoring Backup Fails

Hi,
i send my G2 in to get a new Mic. Before i used the LG Backup Suite and made a full backup.
Now my G2 is back and i tried to restore the backup, but it fails.
The IMEI, the Google Account and the Version are the Same, but when i Start the recovery it just restarts and stucks at 0%.
Any ideas?
Thanks
Jupdi

[Q] LG PC SUITE - Restore Problem

Hi all,
I can't restore my only backup with LG PC SUITE.. [emoji33]
If I try to make a backup all works but If I want restore it nothing.. phone reboot and after some minutes without % increasing PC SUITE displayed the error.
I have LG G2 with 4.4.2 and backup maked with 4.4.2 too
I hope someone help me.. All my data now is lost [emoji24]
P.S. Sorry for my english
any solution to extract files from backup?
Downgraded to KitKat 4.4.2 and restore doesn't work..
Help me....
!!!UPDATE!!!
I found a bug in LG PC SUITE...
If the google account set in the phone has more than 15 characters then the recovery process of the backup doesn't work.
Any help now for restoring backup? How to report bug to LG?
Thanks in advance..

[Q] Help recovering photos after lolipop update

Hey guys i just updated my g2 to lolipop using the lg flash tool and i didn't saved the photos, and it looks like it deleted them all is there any way to restore them?
Unfortunately you had to make a backup of the photos, now they're gone, remember to backup everything you need in the future.

LG Backup not finding messages?

As the title says, LG Backup is reporting to me that it can't find any messages when attempting to Backup. Anybody know what to do? Google searching yielded no real results.
I've tried backing up to internal and external with the same results. LG Backup doesn't have any permission options so idk.
Same thing happens via LG Bridge. I clearly have messages.
Sent Via My LG V20

Why does LG backup restore app activate airplane mode when restoring backup?

Why does LG backup restore app activate airplane mode when restoring backup? this caused to be unable to restore my videogames such as Asphalt 8, Angry Birds, and other few apps wre left out eventhough a backed up the whole phone using the LG backup app.
My previous Sony had a similar backup app and didn't turn on airplane mode while restoring, retoring from the Sony was very reliable and efficient. It just doesn't make sense to me the way LG app works to restore data...
Anybody experiencing the same? anybody can explain why LG designed the app this way?

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