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Hi,
I bought a Droid Pro in the US, unlocked it and I am now using it in Switzerland with my local Swisscom GSM SIM.
I can't send nor receive MMS.
I have setup APNs correctly for internet (works) and for mms. When I look at the message details on the MMS I try to send, I see "Cause code: National access coverage not available". I have tried with Handcent and ChompSMS, but still doesn't work as I guess they rely on native messaging app to send MMS. Unfortunately CompSMS doesn't support sending MMS through their network.
Any ideas on this could be fixed? Any workaround?
Thanks
Happy Holidays
Fred
Make sure you entered the settings exactly and try again. If you are using a GSM or HSPA network you should disable global mode and put the phone into GSM/UMTS mode only.
@Class: thank you for your response. I confirm the Network Mode is set to GSM/UMTS and that the APN parameters are correct for Swisscom.
What is interesting is that in settings->About Phone->Status->My phone number I see the US phone number that I got when the phone was activated with a Verizon prepaid plan.
Anybody is able to send/receive MMS on GSM, with or without prior US activation on Verizon?
Thanks
fpont1 said:
@Class: thank you for your response. I confirm the Network Mode is set to GSM/UMTS and that the APN parameters are correct for Swisscom.
What is interesting is that in settings->About Phone->Status->My phone number I see the US phone number that I got when the phone was activated with a Verizon prepaid plan.
Anybody is able to send/receive MMS on GSM, with or without prior US activation on Verizon?
Thanks
Click to expand...
Click to collapse
I also bought from the US and activated, and unlocked in Kuwait on a Kuwaiti SIM card. I confirm not having any data connection whatsoever! I've defined the APN settings correctly (works on a Samsung Spica & A Motorola Defy) with no luck.
Could you please check for me (*#*#4636#*#* --> Phone Info --> Menu --> Select radio band) what are the radio bands available for you to choose from?
I'm also on Swisscom and my MMS doesn't work either.
Did you set up two APN's, one for GPRS and one for MMS?
What happens if you send a MMS to yourself? I just get the SMS from Swisscom, that i received a MMS and i should look it up in the internet.
@rafeee2: I also see "USA Band", but if I click on it I loose connectivity to Swisscom and have to do factory reset to re-connect...
@ThiloH: I can't even send MMS. I get "National access coverage not available", both before and after factory reset. I tried factory reset as I thought the MMS problem could be related to the fact that my phone was initially activated on Verizon.
I heard on another forum that flashing with the newly released SBF solved the issue to one guy. If I flash, will I need to re-activate via Verizon?
My understanding is that you don't need to re-activate unless you want to use the phone in the US with Verizon/CDMA. I can still use my unlocked phone on GSM with my Swisscom SIM after a factory reset. I guess that flashing with the new SBF will have the same effect.
fpont1 said:
My understanding is that you don't need to re-activate unless you want to use the phone in the US with Verizon/CDMA. I can still use my unlocked phone on GSM with my Swisscom SIM after a factory reset. I guess that flashing with the new SBF will have the same effect.
Click to expand...
Click to collapse
i can confirm that, i flashed yesterday with the SBF-File and the Verizon-Activation showed up, but i could skip it and it worked after it.
OK so I SBFd yesterday. Is it normal to have all you contacts, apps & widgets intact afterwards? The only thing that changed was that the network mode changes from GSM/UMTS to Global, and still no data.
As far as i know, the data you have on the SD-Card doesn't get removed when flashing.
ThiloH said:
As far as i know, the data you have on the SD-Card doesn't get removed when flashing.
Click to expand...
Click to collapse
You've already SBFed, what did you find after the phone restarted? What I'm saying is that EVERYTHING was intact, as if nothing has happened at ALL.
I did a factory reset before SBF, but after it it was like fresh out of the box.
Hmmm.. So we're still stuck here then. I think that unless the "select radio" menu shows other bands, we won't get data.
mmmmh. I also have only "USA Band" listed in there but when I click it stops working here in Europe and I need to factory reset. So I guess the hardware capabilities of the phone are different from what you can select in this test application.
What do you see in the "GSM disconnects" section of *#*#4636#*#* --> Phone Info ?
fpont1 said:
mmmmh. I also have only "USA Band" listed in there but when I click it stops working here in Europe and I need to factory reset. So I guess the hardware capabilities of the phone are different from what you can select in this test application.
What do you see in the "GSM disconnects" section of *#*#4636#*#* --> Phone Info ?
Click to expand...
Click to collapse
It's always DcActivatingState this or DcActivatingState that, and after some time it turns into:
DcInactiveState disconnected with last try at XX:XX fail because Unknown Data Error
What's an unknown data error supposed to be!
I just got my Droid Pro and can receive MMSes here in Australia, but can't send. I get either the National access coverage not available or service not activated messages.
It happens on both Telstra and Virgin. I can receive MMSes on both networks, just can't send.
I tried sending a short text message as an MMS and that won't go through either, so it isn't a size problem. Flight mode on/off doesn't help, and the phone is already in UMTS mode only with wifi off.
Has anyone found a solution?
fpont1 said:
@rafeee2: I also see "USA Band", but if I click on it I loose connectivity to Swisscom and have to do factory reset to re-connect...
@ThiloH: I can't even send MMS. I get "National access coverage not available", both before and after factory reset. I tried factory reset as I thought the MMS problem could be related to the fact that my phone was initially activated on Verizon.
Click to expand...
Click to collapse
Disable data with any software (such as disable data), and then you can recive your mms, then you can enable data...
use application Handcent SMS it is working fine with me in uae
use application Handcent SMS it is working fine with me in uae
I recently exchanged my o2 HD7 for a Desire HD locked to 3, i had the phone unlocked and everything was amazing!
2 Days ago the phone came up with a message 'limited service' and 'Emergency calls only' on the lock screen and i cannot get the phone to connect to my network at all.
So far, Ive checked both covers on the back ensuring the pins connect properly for the aerial and there is no damage to either panel.
Hard reset did nothing to help, it booted straight up with the same limited service message.
Ive searched here and google for anyone else with the problem but i cant find anything of any help.
o2 have told me they cant anything other than sent it to repair to get a quote for fixing it...
What i dont get is that the phone can still make emergency calls yet it cannot connect to any of the networks.
Under Menu > Settings > Wireless and Networks > Mobile Networks > Network Operators > Search Networks, I can see a list of all the networks including o2 UK 3G and o2 UK, when i press to connect to any of them i get the message 'Your SIM card does not allow a connection to this network'
I have tried my SIM card in another phone and it works perfectly, ive tried another o2 SIM and a Vodafone SIM in the Desire HD and they dont work either so i know its a problem with the phone.
The phone is not rooted, has a stock 3 branded rom and there are no available updates for the phone.
Ive had the IMEI number checked and the phone is not blocked (o2 customer service did this for me).
Some info on the phone:
Model number: HTC Desire HD A9191
Android Version: 2.2
Baseband Version: 12.28b.60.140eU_26.03.02.26_m
Kernal Version: 2.6.32.21-gf3f553d
[email protected] #1
Thu Oct 28 13:24:11 CST 2010
Build Number:1.37.771.3 CL290190 release-keys
Software Number: 1.37.771.3
Browser Version: Webkit 3.1
When i dial *#*#4636#*#* i get a load more information on the phone, some i think might be relevant are:
Signal Strength -85 dBm 14asu
WCDMA Preferred is selected
Ciphearing is ON
As far as i know the phone hasn't been cooked and has the original 3 branded ROM... Is there a chance the guys who unlocked my phone did something to the software?
If anyone can help me i would really appreciate it! i cant afford to take it for repair
I had the same problem with a so called new HD phone out the box.I phoned HTC they said the only option was a repair or replacement so i sent mine back for a replacement.
Ill have to give them a call wen i get home and see what they say.
It must be a problem with something stopping the connection though, like i said i can see a list of available network operators.
Anyone think a better radio could work? would this stop HTC from repairing it though?
Something that might be worth noting is that i cannot swich the phone to GSM only.
In both the *#*#4636#*#* > phone information > set preferred network type & Menu > settings > wireless and networks > mobile networks > network mode, i cannot make any changes, no matter what i select i cant change it, it always stays on WCDMA preferred for *#*#4636#*#* and GSM / WCDMA auto for the menu in 'network mode'
If i turn off the radio in *#*#4636#*#* menu, if i try to change the preferred network type, i can choose any but no matter what mode i pick it changes to GSM auto (PRL) and i cant choose anything else. but when i turn radio back on it automatically changes to WCDMA preferred
ive figured out that if i turn off the phone and remove the sim, reboot and enter into *#*#4636#*#* i can change the settings mentioned above, change the mode no problem, turn the phone off and put the sim back in and the setting stays (but once the sim is in i cant change the setting from what i set without a sim in). ive tried switching to GSM only but still getting limited service so far, ill try every mode if i have to. Going to go to the shop where it was unlocked now as well. I will keep posting updates in here as id imagin itl be helpfull to someone else at some point.
Anyone any suggestions?
Sounds like it has been blacklisted. I wouldn't trust o2 to give you the correct information. That behaviour is typical with blacklisted devices. Maybe HTC will fix it. Goid luck.
Sent from my Motorola Startac
I believe its a stolen phone.
I went back to the shop that unlocked it and we tried and o2 sim, vodafone, t mobile and 3 and non of them worked. We tried a virgin sim and it worked, but thats the last network to be blocked on a blacklisted phone.
Going go to back to the shop i bought it from tomorrow, the best give me a replacement of the same phone or im just going to go to the police.
Turns out the phone was blocked by 3 for no payment on the contract it was taken out on. watch out when buying a second hand phone even from retail stores! ive lost £25 unlocking the phone but the retailer (cex) have been very helpful and are swapping it like for like with another DHD and lent me a desire until my new DHD is in stock!
Hi
Starting on EE. I have had my phone (GTI9505) unlocked from a shop and also had a code. The phone is unlocked and works with EVERY other network sim besides Three.
Three shows under my APN settings but all i get is no service then emergency calls only.
this has been happening for about a month now and only once (last night) did it show the network 3 before gong back to emergency calls only
ive tried 3 different three sims (coincidence) none have worked and the same 3 sims work in other phones. Did i mention that all other networks work?
ive tried changing the network mode and pressing automatic search under network operators. when I go to manual all i see is EE, O2 and Vodafone
i rang three to see if they blocked it and they assured me it was not blocked
i am on android 4.4.2, i9505XXUFNC9
How can i enter the service menu so i can have a play around with the settings/radio etc?
anything else i can do/try/flash?
You've probably just got no signal in your area. Three are probably the worst service for coverage. I've had no signal indoors for the best part of a month. Customer services just fob you off with "they are carrying out work in the area", which is not shown on their website. Absolute joke of a network. Soon as my contract is up I'm going back to tesco/O2.
Gloris said:
You've probably just got no signal in your area. Three are probably the worst service for coverage. I've had no signal indoors for the best part of a month. Customer services just fob you off with "they are carrying out work in the area", which is not shown on their website. Absolute joke of a network. Soon as my contract is up I'm going back to tesco/O2.
Click to expand...
Click to collapse
on my other phone i have quite good signal. (4G) ive got into the dervice mode but no idea what to do to show mor mobile operators
Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.
I had a similar problem with my S3 before and the way I fixed it was to find the correct APN settings and create a new APN setting page and fill it out, dont edit one that is already given to you but create another one and fill it with the correct apn settings which you can get from the fido stores. Have you had any problems with calling and receiving calls ? Let me know if this works.
i have done everything that i can think of as far as apn settings goes. i have reset to default apn settings, delete all the apns, and manually entered ones from customer service, deleted those and nothing... it seems like its an apn related problem, because i can see the network. in the about phone and status section i can see that there is an LTE network available, but my phone just doesnt want to connect to it..... ARGHHH
colinjlyon said:
Hey everyone,
I have a s5 that i bought in Greece while i was there. i have used it in Greece, Istanbul, and Spain with no problems, however when i returned to Canada i cant seem to get it to connect to the data network here. I am on Fido and i have tried all the various APN configurations that i could find on their support site. i have even left the phone with the store for a few hours to try and get it working and they had no luck. i know that its not teh network or the sim card because i have tried the sim card in a few other phones and it works fine.
Now this is the part that is somewhat confusing to me, I can call and sent text messages.... but anything that requires data, no dice.....
Anyone have any ideas?
Samsung support has been no help BTW. as soon as they see that its a European device they essentially say Oh, i dont have to do anything, call Samsung Europe... obviously that would be a really expensive call.
Click to expand...
Click to collapse
Does your provider use the 2600 frequency (band 7) where you live?, if not you can`t get 4G mate because the rest of the Canadian bands are not supported bij the G900F.
i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900
colinjlyon said:
i get that, but im not getting ANY data. i should at the very least get 3G. the 900F has both of Fido's GSM bands 850, 1900
Click to expand...
Click to collapse
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.
gee2012 said:
Did you try a friends simcard?, maybe yours is faulty somehow. Or maybe a data factory reset/reflash the stock rom may solve the issue.
Click to expand...
Click to collapse
Sorry, i kinda posted this like a noob would. i should have known better. i have tried the sim card in my old phone that i had before a samsung galaxy s2 skyrocket and it works fine.
I just posted this on the fido forums.
Hey everyone,
I have a samsung galaxy s5 that i bought in Greece and i am not able to get it to connect to the Data network of fido for some reason. i am completly stumped as to why. i paid quite a bit for it so it would really suck to get it home to canada and not be able to use it,..
So, before i get suggestions on things to do that i have already done, BEFORE i bought the SM-G900F (European factory unlocked and not region locked) i made sure that the bands would match up on the phone. its pretty much impossible to buy a phone that wont work in north america anymore. LTE is the only big question, but fido uses B1 and the phone has it.
I have used the phone with no issues in Greece where i purchased it, and also in Istanbul, italy, and Japan. I first thought that it was an APN setting issue, but i have been down every route as far as APN settings go. i have reset the apn settings to default on the sim card, nothing, i have manually entered the apn settings from the "how to configure an unlocked phone page" on this site and nothing, i have deleted all the apns manually then only entered the one APN for internet and mms, nothing.
after that didnt work i took thinks to the next level and did a factory data reset and still nothing.... then i took it one level further and re-installed the phones firmware right from baseline by pluging it into kies on the computer and download mode and all that good stuff..... nothing.
The strange part is that i know that the phone can see the network, because if you go under about phone and status, it will show the available network type, be it LTE or WCDMA, it simply says network status "disconnected"
I can send and recieve calls and SMS messages, but no data what so ever, mms, or internet.
PLEASE HELP!!!
http://www5.0zz0.com/2018/10/10/03/698559611.png
hello there ,
I have an essential phone unlocked variant , I get no service when I insert my sim card in and i can't choose networks .
do you have a solution for this issue .?
Rwin01 said:
http://www5.0zz0.com/2018/10/10/03/698559611.png
hello there ,
I have an essential phone unlocked variant , I get no service when I insert my sim card in and i can't choose networks .
do you have a solution for this issue .?
Click to expand...
Click to collapse
Does it say Sim not present? If not, go online and search for APN settings for whatever network your on and enter them in as listed. On the screen you posted, click "access point names" and transpose the data from whatever your carrier's APN settings.
https://imgur.com/SD35C8d
Twowong4words said:
Does it say Sim not present? If not, go online and search for APN settings for whatever network your on and enter them in as listed. On the screen you posted, click "access point names" and transpose the data from whatever your carrier's APN settings.
Click to expand...
Click to collapse
APN settings are set automatically with my local carrier sim card .
check attached photo
Rwin01 said:
https://imgur.com/SD35C8d
APN settings are set automatically with my local carrier sim card .
check attached photo
Click to expand...
Click to collapse
Can you raise this in guide section ->uicc unlock post. you can ask for modem partition from someone who has openus variant and can flash those ones. Did you also check your sim in another phone
arjunv said:
Can you raise this in guide section ->uicc unlock post. you can ask for modem partition from someone who has openus variant and can flash those ones. Did you also check your sim in another phone
Click to expand...
Click to collapse
yes my sim works in another phone . and i installed BTS rom and still having the same issue
Rwin01 said:
https://imgur.com/SD35C8d
APN settings are set automatically with my local carrier sim card .
check attached photo
Click to expand...
Click to collapse
Maybe i dont understand but it looks as if you have 2 APN settings profiles yet you don't have either selected.
Twowong4words said:
Maybe i dont understand but it looks as if you have 2 APN settings profiles yet you don't have either selected.
Click to expand...
Click to collapse
My phone is somehow locked for Sprint after the September update even if I have an unlocked variant (OPENUS)
Rwin01 said:
My phone is somehow locked for Sprint after the September update even if I have an unlocked variant (OPENUS)
Click to expand...
Click to collapse
https://forum.xda-developers.com/essential-phone/how-to/discussion-brainstorm-sim-unlock-t3724135
https://forum.xda-developers.com/essential-phone/how-to/discussion-invalid-sim-card-options-t3838749
I glanced at these but didn't read the whole threads. Pretty sure they address sprint sim card locking post update. It may be worth reading about to see if yours is a similar situation. Good luck man.
I'm kind of in the same boat, essential phone openus variant with no service. I've tried different things and have been able to get it to work but just for some time before it gets no service again or some odd behavior. I don't get invalid sim or no sim notification, it is a no service notification, apparently it recognizes SIM and accepts it but is not able to find a network, as if it were out of coverage or mobile radio off. SIM card has been tested in another essential phone at same location and works flawlessly.
So far I've found that if I downgrade software to nougat and then update to oreo or pie, and then insert SIM, phone is able to get LTE connection, receive or make calls, it works fine. But then after a couple of hours or even half a day, it gets no service again. Network or factory resetting doesn't do anything, changing network settings neither,then after If phone is restarted with sim in or if sim is inserted while on, it immediately shows voicemail notification but there is no way to retrieve it of course.
Most of the times at network settings it gets and shows the correct apn but it doesn't let to choose network manually, it turns back to automatically and says no networks available. Some times I get a rare relation with wifi connection, if wifi is on and connected it shows carrier name as if ti was connected to network but no calls in or out, as soon as wifi is turned off or disconnects, carrier goes back to No Service.
Maybe someone knowing this has some idea of why phone has this strange behavior which makes it useless as a phone.
rodmat said:
I'm kind of in the same boat, essential phone openus variant with no service. I've tried different things and have been able to get it to work but just for some time before it gets no service again or some odd behavior. I don't get invalid sim or no sim notification, it is a no service notification, apparently it recognizes SIM and accepts it but is not able to find a network, as if it were out of coverage or mobile radio off. SIM card has been tested in another essential phone at same location and works flawlessly.
So far I've found that if I downgrade software to nougat and then update to oreo or pie, and then insert SIM, phone is able to get LTE connection, receive or make calls, it works fine. But then after a couple of hours or even half a day, it gets no service again. Network or factory resetting doesn't do anything, changing network settings neither,then after If phone is restarted with sim in or if sim is inserted while on, it immediately shows voicemail notification but there is no way to retrieve it of course.
Most of the times at network settings it gets and shows the correct apn but it doesn't let to choose network manually, it turns back to automatically and says no networks available. Some times I get a rare relation with wifi connection, if wifi is on and connected it shows carrier name as if ti was connected to network but no calls in or out, as soon as wifi is turned off or disconnects, carrier goes back to No Service.
Maybe someone knowing this has some idea of why phone has this strange behavior which makes it useless as a phone.
Click to expand...
Click to collapse
I think your phone locked for Sprint like mine , call them to unlock it .
mine is unlocked From Sprint now , but i sill need a Sprint Sim to complete the unlock process which i didn't get yet , I don't know where i can get one (I LIVE IN MOROCCO)
I guess it's possible but I really don't think that phone could be locked to sprint. I understand although sprint variant is supposed to be locked, most users are able to use other carrier sim, and only the pie update has shown invalid sim, which is not this case by the way.
rodmat said:
I guess it's possible but I really don't think that phone could be locked to sprint. I understand although sprint variant is supposed to be locked, most users are able to use other carrier sim, and only the pie update has shown invalid sim, which is not this case by the way.
Click to expand...
Click to collapse
mine is not a Sprint variant , and somehow is locked to Sprint , it was previously purchased From Best Buy . but after installing Pie on it , it shows no service , i called Sprint and they said it's locked to them
than i made an unlock request and they unlocked it
ok, so maybe flashing modemst images for openus variant could solve the problem, I don't mind trying if they come available but haven't found them yet.
rodmat said:
ok, so maybe flashing modemst images for openus variant could solve the problem, I don't mind trying if they come available but haven't found them yet.
Click to expand...
Click to collapse
if you found them , let me know , i wanna try them as well