Limited Service / No Signal, Please help!!! - Desire HD General

I recently exchanged my o2 HD7 for a Desire HD locked to 3, i had the phone unlocked and everything was amazing!
2 Days ago the phone came up with a message 'limited service' and 'Emergency calls only' on the lock screen and i cannot get the phone to connect to my network at all.
So far, Ive checked both covers on the back ensuring the pins connect properly for the aerial and there is no damage to either panel.
Hard reset did nothing to help, it booted straight up with the same limited service message.
Ive searched here and google for anyone else with the problem but i cant find anything of any help.
o2 have told me they cant anything other than sent it to repair to get a quote for fixing it...
What i dont get is that the phone can still make emergency calls yet it cannot connect to any of the networks.
Under Menu > Settings > Wireless and Networks > Mobile Networks > Network Operators > Search Networks, I can see a list of all the networks including o2 UK 3G and o2 UK, when i press to connect to any of them i get the message 'Your SIM card does not allow a connection to this network'
I have tried my SIM card in another phone and it works perfectly, ive tried another o2 SIM and a Vodafone SIM in the Desire HD and they dont work either so i know its a problem with the phone.
The phone is not rooted, has a stock 3 branded rom and there are no available updates for the phone.
Ive had the IMEI number checked and the phone is not blocked (o2 customer service did this for me).
Some info on the phone:
Model number: HTC Desire HD A9191
Android Version: 2.2
Baseband Version: 12.28b.60.140eU_26.03.02.26_m
Kernal Version: 2.6.32.21-gf3f553d
[email protected] #1
Thu Oct 28 13:24:11 CST 2010
Build Number:1.37.771.3 CL290190 release-keys
Software Number: 1.37.771.3
Browser Version: Webkit 3.1
When i dial *#*#4636#*#* i get a load more information on the phone, some i think might be relevant are:
Signal Strength -85 dBm 14asu
WCDMA Preferred is selected
Ciphearing is ON
As far as i know the phone hasn't been cooked and has the original 3 branded ROM... Is there a chance the guys who unlocked my phone did something to the software?
If anyone can help me i would really appreciate it! i cant afford to take it for repair

I had the same problem with a so called new HD phone out the box.I phoned HTC they said the only option was a repair or replacement so i sent mine back for a replacement.

Ill have to give them a call wen i get home and see what they say.
It must be a problem with something stopping the connection though, like i said i can see a list of available network operators.
Anyone think a better radio could work? would this stop HTC from repairing it though?

Something that might be worth noting is that i cannot swich the phone to GSM only.
In both the *#*#4636#*#* > phone information > set preferred network type & Menu > settings > wireless and networks > mobile networks > network mode, i cannot make any changes, no matter what i select i cant change it, it always stays on WCDMA preferred for *#*#4636#*#* and GSM / WCDMA auto for the menu in 'network mode'
If i turn off the radio in *#*#4636#*#* menu, if i try to change the preferred network type, i can choose any but no matter what mode i pick it changes to GSM auto (PRL) and i cant choose anything else. but when i turn radio back on it automatically changes to WCDMA preferred

ive figured out that if i turn off the phone and remove the sim, reboot and enter into *#*#4636#*#* i can change the settings mentioned above, change the mode no problem, turn the phone off and put the sim back in and the setting stays (but once the sim is in i cant change the setting from what i set without a sim in). ive tried switching to GSM only but still getting limited service so far, ill try every mode if i have to. Going to go to the shop where it was unlocked now as well. I will keep posting updates in here as id imagin itl be helpfull to someone else at some point.
Anyone any suggestions?

Sounds like it has been blacklisted. I wouldn't trust o2 to give you the correct information. That behaviour is typical with blacklisted devices. Maybe HTC will fix it. Goid luck.
Sent from my Motorola Startac

I believe its a stolen phone.
I went back to the shop that unlocked it and we tried and o2 sim, vodafone, t mobile and 3 and non of them worked. We tried a virgin sim and it worked, but thats the last network to be blocked on a blacklisted phone.
Going go to back to the shop i bought it from tomorrow, the best give me a replacement of the same phone or im just going to go to the police.

Turns out the phone was blocked by 3 for no payment on the contract it was taken out on. watch out when buying a second hand phone even from retail stores! ive lost £25 unlocking the phone but the retailer (cex) have been very helpful and are swapping it like for like with another DHD and lent me a desire until my new DHD is in stock!

Related

HELP????? i cant seem to get my phone working on gsm?

Dear friends
i have a unlocked HTC 8525 !! i am in brazil and can't get the sim card here working with my phone. i can see the sim menu and everything but the phone only says no service . i try'd to change the network under phone/menu/option
but i couldn't get it working , and the closest suppor for HTC is in Sao Paulo and im 600 miles away
Help me please
Hi DJFuscao,
I have an HTC Tytn that I regularly use in Brazil (Sao Paulo) since oct 2006.
I´m not sure if I will be really able to help you, but I´ll try to give you at least some information about my experience.
I believe that sometimes autodetect network does not work properly. You may try to change these settings:
- Settings-->(Personal Tab)-->Phone-->(Band tab)--> Select your Network type: change this to GSM
- Settings-->(Personal Tab)-->Phone-->(Band tab)--> Select your GSM/UMTS band: GSM(900+1800)+UMTS(2100)
I have also experienced some problems some months ago when VIVO activated their GSM network. It simply stopped working, kept searching but did not find TIM´s network.
What I have done then:
- I have changed from Automatic Network Selection to Manual (you will find this option on "Settings-->(Personal Tab)-->Phone-->(Network tab)--> Network Selection".
- then I tried to click on Find Network on the same screen
- I chose TIM from the list
It has not worked at the first atempt because there were some different options for TIM on the list but it has eventually worked.
Another thing I would check is if it works with any other GSM carrier from Brazil. If you can borrow a SIM from some friend this could also give you some clue.
You may also find some specific information about HTC 8525 phones in Brazil on the link below:
http://forum.xda-developers.com/showthread.php?t=286132
Good luck!

Mobile network state: disconnected

Got an x10 today off ebay, unlocked after browsing this forum, by htc-code, network shows carrier on home screen, signal shows 4 bars, yet in status it says mobile network state: disconnected, this results in me not being able to get any calls at all, not even a simple balance check, the sim card is pay&go whilst I sort it out but as far as I'm concerned it isn't a data plan issue or anything like that.
Just wondered whether this is an issue anyone knows anything about or whether it's been imei blocked or whether I should just get in touch with tesco.
possibly important info:
Tesco mobile
phone was locked to orange, now unlocked
firmware 1.6
baseband 1.1.25
kernel 2.6.29-rel semc-android semc #2
signal strength -85dbm 14asu
mobile network type utms
service state in service
mobile network state disconnected
Being a pay as you go, the SIM might need activating? Ring your Telco and see what they say.
The sim came out of another phone I've been using for the past 3 years I'll give them a call later to set up a data plan anyway.
Got hold of Tesco, they couldn't solve it, imei isn't blocked or anything, tried and Orange simcard (the network it was originally on) and that works and makes calls, my other sim doesn't make or recieve calls, so it looks like it hasn't been unlocked fully. I need to get hold of htc-code and try to figure out a solution, that is, when they're online. I'll post back with an outcome.
both my x10a and my nexus1 say the same thing, mobile network state disconnected, and my phones work great. i am on wifi now, but when i turn off wifi my phone has no issues with cellular data.
your phone must not be unlocked yet or you might not have entered your apn correctly. make sure the apn is correct for your network and try again
i just turned off wifi and waited for the 3g symbol to reappear and now my mobile network state reads connected. so this indicates if you are attached to the network for data only.
i would still make sure that you manually configure your networks apn settings and then try to make a call. i think i had an issue when i had flashed to a different firmware and had not entered my carriers info.
Thanks for the reply mate, I'll try that seeing as ferraripassion/sudarshan is offline I'll let you know how it goes.
Sort of fixed, manually entering APN puts up 3g symbol and changes mobile network state to connected, even on wap internet, but I still can't make or receive calls on this sim card :/
Thought I'd check the phone on checkmend this morning, although the phone does still work on an orange sim card, checkmend says
Ever blocked UK: This item has been blocked during its lifetime by one or more UK network(s).
IMEI Currently blocked: This item is currently blocked on one or more networks. It may still work on some networks.
Click to expand...
Click to collapse
So, with that, does anyone have any advice on IMEI unblocking/people to contact and getting my cash back?
Write to matey boy on eBay and get money back. Because clearly, he's sold a non-working phone that's probably been nicked.

[Q] Limited Service, Emergency Calls Only - No Signal

Hello all!
I've made some searches, but I could not find a resolution to my problem (and very few people seem to have this problem!).
Sometimes, in Android only, my phone will drop signal to zero. This most often happens when coming out of sleep, but it happens sometimes when I'm just holding it, too.
I'm thinking that it most often happens when it switches from HSDPA to EDGE or from EDGE to HSDPA or when it gets a particularly strong cell signal (rarely, though; I'm on T-Mobile USA).
I've read about PPP drops, but I don't think this is the same--in my case, the signal just goes to nothing. It's like I'm in a basement. No voice calls, no SMSes.
Once, I was able to get to the choose-a-network-screen; there, I chose T-Mobile, and it told me that the SIM was not the correct one for the network. Other times, I've gotten to that screen and T-Mobile could be chosen. Another time, it'll give me an "error when searching for networks."
Does anyone have any suggestions for this?
Thanks!
Edit: I thought I'd clarify; this happens across every Android build. I've tried 15 and 14 radios. The Europeans seem to have this too: http://forum.xda-developers.com/showthread.php?t=796713 ... Is there a solution for this? Thanks!
Have you tried using secret setting to get onto phone options and change cdma preferred to gsm auto prl. I used to have this problem too. Dial *#*# 4636#*#* to get to those settings or download free app "secret phone setting" from market. Hope this helps.
Sent from my HTC HD2 using XDA App
gumataotao said:
Have you tried using secret setting to get onto phone options and change cdma preferred to gsm auto prl. I used to have this problem too. Dial *#*# 4636#*#* to get to those settings or download free app "secret phone setting" from market. Hope this helps.
Sent from my HTC HD2 using XDA App
Click to expand...
Click to collapse
Hi,
Thanks for your input! Unfortunately, I think this disables 3G in general as well... do you know of a workaround that still lets me keep 3G?
Thanks!
Edit: My apologies; other solutions that have mentioned GSM seem to think that it keeps it at 2G. Looks like this might work, even for 3G! I'll keep y'all updated. Thanks again!
How does this work for you?
I have ths same problem, and I can't get the 3G to work regardless of all the setting.
Also tried the secret setting.
Still limited service
Using tmobile usa, t-zones, rafdroid 3.0
Was okay and slightly on and off intermittently until yesterday, totally lost connection.
Please help
Hi,
Did anyone here able to resolve the problem? I have exactly the same problem. I am on T-Mobile US (HTC sensation 4G), my phone has stopped picking up any signal. It always shows "limited service/no signal". T-Mobile customer center is saying that there is no issue of signal strength in my area. In the phone, under wireless and netwoks setting, I am unable to check "mobile network" option too. I did factory reset too but thats also not working. I have also contacted T-Mobile and tried using the settings they provided for APNs but that did not work too?
I tried searching at various places but no one seems to have faced this issue. Any help on this issue would be appreciated.
Thanks in advance.
Limited Service, Emergency Calls Only - No Signal
Our HTC HD2 is showing Limited Service, Emergency calls only.
We are running Android From NAND by aMAGLDR V1. 11 build DEC 31 2010 Cotulla 2010. The Limited Service, Emergency calls only began today
at 9am and the issue hasn't been resolved.
Is there any step by step suggestions?
Changed secret settings WCDMA to
GSM auto (PRL) with no resolution.
Would a hard reboot resolve this issue? How is a step by step hard reboot performed on the HTC HD2?
Thanks in advance.....
First step tho I'm sure you tried this already would be to reseat the sim card, followed by testing the sim in another phone, then another sim in the hd2.
samsamuel said:
First step tho I'm sure you tried this already would be to reseat the sim card, followed by testing the sim in another phone, then another sim in the hd2.
Click to expand...
Click to collapse
samsamuel:
Thank you for your response.
This solution was tried and hasn't resolved the issue.
UPDATED: aMAGLDR V1. 13 build FEB 1, 2011 Cotulla 2011. (Hasn't resolved issue)
i you can put another t-mob sim in phone,or if unlocked,any sim in and look in android settings,phone info,that the phone number is changing when sim changed,have had problem with 3uk sims and some other sims that the phone does not appear to notice that the sim/ number has changed ,some services will work,others wont..
ang get same prob hunting for providers failing.
perhaps android has a bug.
could be faulty antenna connector on phone.
could be worn/damaged sim or sim holder in phone.
could be t-mobs problem their end.
sorry not more help,good luck.
hopefuly other members know more about problem.
grraagghj.spirff.spfheey.
i want mind control keyboard for htc phones before i go barmy !!!!
Sent from my HTC Sensation using xda premium
tleaf100 said:
You can put another t-mob sim in phone,or if unlocked,any sim in and look in android settings,phone info,that the phone number is changing when sim changed,have had problem with 3uk sims and some other sims that the phone does not appear to notice that the sim/ number has changed ,some services will work,others wont..
ang get same prob hunting for providers failing.
perhaps android has a bug.
could be faulty antenna connector on phone.
could be worn/damaged sim or sim holder in phone.
could be t-mobs problem their end.
sorry not more help,good luck.
hopefuly other members know more about problem.
grraagghj.spirff.spfheey.
i want mind control keyboard for htc phones before i go barmy !!!!
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
tleaf100:
When T-Mobile opens we will install new SIM.
The HTC HD2 is new so have no idea if the issue is
any of the above you listed. T-Mobile has the best service plans
but the worst customer service.
We require a true unlimited plan because 90% of our calls are
to landlines.
Thanks for your response.
HTC HD2 running Android.
Required sim card upgrade!
7 NOV 2011 UPDATE ON LIMITED SERVICE, EMERGENCY CALLS ONLY!
Visited a T-MOBILE store and the SIM card was 2G and they upgraded
the SIM card. It resolved the issue.
We thank everyone who contributed to this issue.
T-MOBILE representative stated the HTC HD2 could never achieve
4G. Attempted to upgrade us to a Galaxy 4GS II. We will never
pay retail for a phone.
HTC HD2 running Android.
Network Mode
I had this issue as well on my HTC Sensation. What worked for me was to set Network Mode to "GSM Only" (Settings/Wireless & Networks/Mobile Networks/Network Mode).
It was weird, when I had 4 bars I could make/receive calls, but when reception was 2-3 bars it wouldn't. It has been less than 24 hrs so not completely sure the problem has gone away but worth a shot.
Bonne chance.
My solution
Hey Guys!
I had the same problem after upgrading my Moto Milestone 2 to 2.3.6 Vivo ROM. When I went to class at university I had "Emergency calls only" - not "limited service" or "no service". So I had receiption... Also I could select any other provider but not my own (T-Mobile Hungary). The same thing happened when I was at home, in the house. The strange thing was that I didn't have any problem at any other place. Also, when I locked my screen and didn't use the phone, I had bars and could receive calls&sms, but after waking up the phone, the bars went down to 0 and got the "Emergency calls only" message.
I Googled a bit and found an answer which was worth a try before asking for a new SIM card from my provider ('cause that was the only solution I found in every other forum).
So the things to do are:
dial *#*#4636#*#*
go to Phone information
Scroll down to "Set preferred network type"
Select "GSM auto (PRL)"
My default was "GSM only" and after setting to auto I had full bars.
One thing to note: I don't use 2G or 3G or 4G or any other G. I just use WiFi for browsing and other than that, GSM to receive calls and send SMS. If you need 3G I think you need to change to some other settings. But you should give it a try.
Cheers!
Emergency calls only; When Android pie sleeps
I notice several times since I loaded Android Pie on my Oneplus One that the system, to save battery, is shutting down apps, even system apps. One of these is the phone service causing my phone to read Emergency calls only. After picking it up, about 30 sec, it registers 3 bars as normal. I am concerned that I am missing calls and text messages because after it turns on I get text messages. So, what is going on here? Any Ideas?

All networks work except Three (UK)

Hi
Starting on EE. I have had my phone (GTI9505) unlocked from a shop and also had a code. The phone is unlocked and works with EVERY other network sim besides Three.
Three shows under my APN settings but all i get is no service then emergency calls only.
this has been happening for about a month now and only once (last night) did it show the network 3 before gong back to emergency calls only
ive tried 3 different three sims (coincidence) none have worked and the same 3 sims work in other phones. Did i mention that all other networks work?
ive tried changing the network mode and pressing automatic search under network operators. when I go to manual all i see is EE, O2 and Vodafone
i rang three to see if they blocked it and they assured me it was not blocked
i am on android 4.4.2, i9505XXUFNC9
How can i enter the service menu so i can have a play around with the settings/radio etc?
anything else i can do/try/flash?
Sounds similar to a problem I was having, I just had to tick the green radio button under APN settings for '3.' Sounds like you may have done this already though.
mario999 said:
Sounds similar to a problem I was having, I just had to tick the green radio button under APN settings for '3.' Sounds like you may have done this already though.
Click to expand...
Click to collapse
thank yeah i did that. its not the internet it just wont show the network.
ive managed to get into the service menu but i have no idea what to choose to open up more network operators
otispowell said:
thank yeah i did that. its not the internet it just wont show the network.
ive managed to get into the service menu but i have no idea what to choose to open up more network operators
Click to expand...
Click to collapse
If your phone has been unlocked correctly three will show up when you do a search for network operators, simple. So my guess is it hasn't been unlocked properly.

No service after returning from abroad

Hi,
I have returned to the UK from abroad and I no longer connect to a network operator. My mobile network operator is not listed when I search for available operators. I cannot connect to any of the those that are listed.
I am running an old CM13 nightly.
I have rebooted the phone. I have removed and replaced the SIM, both while the phone was on and off. I have reinstalled a nandroid backup from before I left to go abroad. Nothing has worked as yet.
Turning the radio off and then on again using the *#*#4636#*#* code does nothing. It lists my IMEI number at the top; however, this is not the same IMEI number that is shown when I check my mobile account details with my network provider. Is this the main issue?
I am unsure what to try next. Any help or recommendations would be appreciated.
Thanks.
FIXED
The strangest thing - it's now working.
After a few days of googling and getting absolutely nowhere, I put the SIM into my wife's phone assuming it wouldn't work - and it didn't. But when I put it back in my phone, a signal was found immediately. Calls outgoing and incoming are fine, and I have received a text.
How odd.

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