Freezing every 3 seconds after 4.4.2 update - Verizon Galaxy Note 3 Q&A, Help & Troubleshooting

I just updated via kies 3 to 4.4.2. My phone has gotten to be incredibly slow. The screen is literally freezing every 3-5 seconds.
I have wiped the phone already once and issue is still there. It's freezing on every screen, settings, home screen. . I have not even linked my Gmail account so no apps there. Literally finished 2nd factory restore as I type and it's still lagging. This is basically unusable.
Sent from my LG-LS980 using Tapatalk

Issue solved. Removed SD card.
Sent from my LG-LS980 using Tapatalk

Issue is back. It's not the SD card causing this issue. Any ideas?

4ringsa6 said:
Issue is back. It's not the SD card causing this issue. Any ideas?
Click to expand...
Click to collapse
Do a factory wipe and reset.
Sent from my Note 3 via Tapatalk

donc113 said:
Do a factory wipe and reset.
Sent from my Note 3 via Tapatalk
Click to expand...
Click to collapse
Just did. Twice today. Once using settings menu. Then I used I used kies. . Still there. I'm uploading a video for better visual of what going on.
Note 3 Verizon freezing: http://youtu.be/X3Gdg90ebpY
Note 3 Verizon freezing: http://youtu.be/X3Gdg90ebpY

4ringsa6 said:
Just did. Twice today. Once using settings menu. Then I used I used kies. . Still there. I'm uploading a video for better visual of what going on.
Note 3 Verizon freezing: http://youtu.be/X3Gdg90ebpY
Note 3 Verizon freezing: http://youtu.be/X3Gdg90ebpY
Click to expand...
Click to collapse
Have you tried a different launcher to see if that does it as well?

...
Mine does that from time to time. I boot into recovery and clear the cache files 2 or 3 times, then reboot. Mine did it the other morning trying to come out of sleep mode. It took 10-15 seconds for each touch to show on the lock screen.

airmaxx23 said:
Have you tried a different launcher to see if that does it as well?
Click to expand...
Click to collapse
Well it's not happening just in the launcher. It's everywhere. Browsing Web, photos, settings...

I may have found the problem to be the S view case. Has anyone else experienced such issue with theirs? I'm using a generic case from eBay. I took the case off and immediately the phones performance was back. And today I put the case back, and immediately it started lagging. I covered the metal terminal with paper and taped it to prevent it from activating and all is good.... Not sure if this is just a coincidence that it happened.... Will have to try out for a few more days. If not, it's going for repair.

Related

Random Reboots

I've had 2 random reboots today, both while doing absolutely nothing......... if I called into VZW to get a replacement, it would likely be new, right?
Nevermind, called VZW, they said I could just turn it in for a new phone within the 14 days. Yay.
Do you have chrome beta installed?
apascual89 said:
Do you have chrome beta installed?
Click to expand...
Click to collapse
Nope, just standard Chrome as factory installed.
Going to go pick up another unit later today. Wondering if there are any other programs that screw this phone up......
drtchocky said:
Nope, just standard Chrome as factory installed.
Going to go pick up another unit later today. Wondering if there are any other programs that screw this phone up......
Click to expand...
Click to collapse
http://www.google.com/url?q=http://...sntz=1&usg=AFQjCNG_UssmZvv2DI8RxFXRnMNvSy9qYQ
That's why I asked.
NiLS? I had several reboots with that app. Removed it and no reboots for the last two days.
Sent from my LG-D800 using Tapatalk 4
alex72 said:
NiLS? I had several reboots with that app. Removed it and no reboots for the last two days.
Sent from my LG-D800 using Tapatalk 4
Click to expand...
Click to collapse
What's NiLS? I returned it and got a brand new replacement. The new one seems a bit more snappier and no reboots yet. I headed off the automatic re-installation of all my backed up apps by turning off mobile data shortly after I got it. Once I got errors on all of them I manually added the apps I really needed.
Seems like it worked... lopped Nova launcher on it and a cool icon pack... all is cool.
drtchocky said:
What's NiLS? I returned it and got a brand new replacement. The new one seems a bit more snappier and no reboots yet. I headed off the automatic re-installation of all my backed up apps by turning off mobile data shortly after I got it. Once I got errors on all of them I manually added the apps I really needed.
Seems like it worked... lopped Nova launcher on it and a cool icon pack... all is cool.
Click to expand...
Click to collapse
It's a app from Play Store. Obviously, something else caused reboots for you. I'm glad that everything worked out great for you.
Sent from my LG-D800 using Tapatalk 4
I had the same problem today. It happened when I got a text. It rebooted like 3 times one after another. Then it just stopped. Weird.....
Anyone any ideas? I have the T-Mobile version. NOT ROOTED
another update
ok so maybe some good news here. i've been testing all day, locking/unlocking my phone and some normal random things to simulate activity. i have had zero reboot issues since i did a factory reset and zero reboots since i updated the gmail app.
HOWEVER.... the very minute i added the gmail widget to the locks creen i noticed that the widget said it was loading but didn't finish. my screen locked itself (as it should) because i wasn't touching it. So I double tapped the screen, scrolled to the gmail widget and it still said it was loading... then I unlocked it and BAM, rebooted.
after the phone rebooted i went to look at the gmail widget on my lockscreen before unlocking. everything is loaded. then when i tried to unlock the phone (im using a pattern unlock BTW) it rebooted again. Just now I removed the gmail widget from the lock screen and now I can get into my phone.
I hope this helps everyone else who is having the unlock reboot issue.
I just got LG G2 yesterday from Vodafone and today it just restarted 3 time and i think every time animation was 2 times i don't know why and i am sure the restarting started after i added gmail widget on Lock screen but now i removed the widget and now i am waiting can someone suggest a simple and permanent solution...plz

[Q] Note 3 hanged

Hi guys,
Anyone encountered your Note 3 hanged and you unable to swipe or press the back button.
The only way to swipe again is to press off and on and you be able to do that.
My phone is brand new and even after I factory reset it still hanged.
Same Hangups with me
The same happens to me with an unchanged Note 3 9005, Vodafone Germany branded; Suddenly the especially the screen freezes.
some buttons still work. Sometimes it works again, sometimes only a reboote works.
johrub said:
The same happens to me with an unchanged Note 3 9005, Vodafone Germany branded; Suddenly the especially the screen freezes.
some buttons still work. Sometimes it works again, sometimes only a reboote works.
Click to expand...
Click to collapse
And i thought it was a launcher that causing this. Seems like I'm not the only one.
Note 3 hanged
I use the Nova Launcher ...
Anyone facing the same issue?
anyone? no one having this issue?
My T-Mobile Note 3 did it once, so far.
NOT rooted, stock launcher and browser.
Sent from my Nexus 10 using xda app-developers app
Yes, same problem here with a completely stock and non-rooted international (Germany) Note 3. I have had the device now for a little over a week, and the problem occurs quite frequently several times a day. Very annoying, so any fix would be VERY appreciated!
German Unbranded LTE... Apex Launcher, no such issue so far.
Try cleaning your system cache in Recovery.
I get the same problem.
No response to back, menu, home or power button.
If I wait about 10-20 seconds, it will start responding again.
It happens several times a day.
Very annoying. Never had this problem with the Note 2.
N900 in Thailand, not rooted using Nova launcher.
Sent from my SM-N900 using xda app-developers app
Its happened to me, Stock and No root, Its look like touchwiz is suck.
Sent from my GT-I9300 using XDA Premium 4 mobile app
I have the same problem. My situation is described in my thread:
http://forum.xda-developers.com/showthread.php?t=2473622
Do have a look and see if it's similar!
I've yet found a solution.. =(
DesmondL said:
I have the same problem. My situation is described in my thread:
http://forum.xda-developers.com/showthread.php?t=2473622
Do have a look and see if it's similar!
I've yet found a solution.. =(
Click to expand...
Click to collapse
Seems like I still have that issue.
ShadowLea said:
German Unbranded LTE... Apex Launcher, no such issue so far.
Try cleaning your system cache in Recovery.
Click to expand...
Click to collapse
I tried this yesterday, but I'm afraid it didn't fix the problem. A couple of hours after cleaning the cache partition I got the next hang.
I gave up on this and decided to ask for a replacement phone. Bummer.
Sent from my SM-N900T using Tapatalk
My non-rooted N9005 crashed several times as described below. However I can't replicate them on purpose. It just happened randomly.
On boot-up, when the lockscreen is shown, the device keeps restarting on its on, non-stop. To resolve, I'll need to quickly unlock the phone when the lockscreen is shown. Sometimes it would just keep restarting before the locksreen is shown. When this happens, I'll need to remove the SIM card and the phone would start normally. Then turn it off, reinsert the SIM card, boot-up and quickly unlock the lockscreen. This occurs randomly, but when it occurs, the would keep restarting. Else, phone would boot-up with no issue.
Recorded a video and stopped the recording. Camera hang. From then onwards, can't use camera until reboot.
Enabled the "one-handed operation - use for all screens". Switched to one-handed mode. Not sure what happened, but camera was started when I exit camera, screen is reverted to fullscreen. It should remain in "one-handed" mode. Touch responded to area where the "one-handed operation" window should be. No response to area outside this area. To resolve, re-enter "one-handed" mode and exit.
Phone just hang when games are started which the audio loop playing repeatingly.
My Note3 got hang when I was using facebook...
I m curious it related with RAM... when I check the RAM (after it responds again) it was 2,4 GB of 2,66 (max available)..
After I clear the Memory, then problem stops...
Same issue here..
i'll be scrolling facebook or browsing and i cannot click on links or scroll
weird thing is i can press the back button to close the app or the home button..
there are some other major glitches as well such as Gallery opening VERY SLOWLY.. quick pic is my work around..
waking up the phone with the power button takes longer then expected as well..
coming from a Z10 with less specs and listening to people bash it.. the 3GB quadcore Snapdragon 800 chip with 4.3 jelly bean is deeming to be disappointing..
don't get me wrong i love the device.. just didn't expect so many glithces and slow downs and hangups
Same issue on exynos.
Sent from my SM-N900 using xda app-developers app
I tried something new today, I've been clearing the Ram memory every 15-30 minutes of constant usage and every time I start using the phone and it seems that I haven't had that problem yet. Makes me think it is related to a process.
Sent from my SM-N900T using Tapatalk

My phone restarts itself at night, is yours also behave like this?

I have a weird problem with my note 4. It restarts itself 2-3 times but only at night. It starts at about 3, 4 am and then every hour or so until 7 am. I hear the buzz on every restart. Also my gear fit connects and disconnects every time with a vibration buzz. It drives me nuts!
Do you have the same problem?
I already tried a factory reset, also disabled the automatic sync to the servers. Also formatted the SD card inside the phone and tried to remove it completely but the phone still restarted at night.
I went to the Samsung center- they sent it to the lab and the lab said that the phone does not have any problem at all- but they did not check it at night.
I'm on the latest firmware N910FXXU1ANJ4
Can you help me? What could be the problem? what can I do???
If it happens again...get a video recorder..record the event...show it to samsung..demand a replacement. My device had no problems what so ever when it was completely stock, or after rooting or when using custom rom.
Sent from my SM-N910C using Tapatalk
That is so odd...! What if you tried to video record the phone restarting and show it to the service centre? Maybe with a timestamp so you can stitch together the restarts and demonstrate what happens every night.
iR¡[email protected]!* from i9505 via Tapatalk 4
I will do what you suggest . I will record the phone on video and show them what it does. This is not normal if I'm the only one who have that problem.
Hope you can exchange a new one
I dont have that problem
I will sue them. This is the only way. Because they are like wall. not possible to prove that you are right
i have same issue but try to factory reset it. remove the sd card if you using one. and noticed it. i work evening shift thats why i noticed my phone boot itself . now after i factory reset o havent encounter any auto restart .
jebjebss said:
i have same issue but try to factory reset it. remove the sd card if you using one. and noticed it. i work evening shift thats why i noticed my phone boot itself . now after i factory reset o havent encounter any auto restart .
Click to expand...
Click to collapse
I did a factory reset. Also removed the SD card and checked. It does the same thing.
On Friday I bought N910c in Poland. I'm having absolutely same problem as you. Factory reset didn't fix the issue (((
Googling for a soluton...
meleha said:
On Friday I bought N910c in Poland. I'm having absolutely same problem as you. Factory reset didn't fix the issue (((
Googling for a soluton...
Click to expand...
Click to collapse
I don't think that there is a solution. There is something wrong with the phone because not all the units faulty. Tonight i will film the phone on video camera to prove it and sue the company. They refusing to refund my money because they claim that the phone does not have any problem.
I have got that issue, but it just turn off by itself while recharging at night
I'm having the same problem with my Moto X 2014. It reboots itself only at nights one or more times. I've trying everything without any success. Did you manage to fix yours?
Thanks!
Do you have any memory management software installed? Some of them kick in when phone is not used for longer time and maybe it deletes something what causes phone to reboot?
Sent from my SM-N910T using XDA Free mobile app
If it's only at night whilst charging, it could just be an overheat problem.
Sent from my SM-N910F

Anyone getting random restarts/reboots?

Since I got it, I have had about 5 random freezing and complete restarts. Once when YouTube was playing, the audio froze and produced a horrible buzzing sound then restarted.
I did a factory reset and it has happened twice since. I'm wondering if I have a faulty SD card...
Anyone else?
I got mine on Monday and so far no problems
BiigDragon said:
I got mine on Monday and so far no problems
Click to expand...
Click to collapse
Do you have an SD card in yours?
That happens on my daughters Nexus 10 tablet, it definitely is YouTube and the high definition videos that cause that, it's unfortunate to hear that is happening on this phone.
No issues here or with YouTube. Yes i have sdcard.
yea! same here. i have random restarts!!! i thought it's just me. and I have SD card inserted.
this was me playing games... Fate/Grand Order in particular... i don't have sound on, so I don't know if what's happening...
the phone just goes black, and then the samsung boot logo starts.
I have no issues with g935t w/ sd card
my restart doesn't happen often, maybe like once every 2 day... and almost always playing games or was just playing games... i wonder what's wrong X_X
Only had one freeze and that was when it first booted and was restoring apps. I was uninstalling apps at the same time it was installing them and it froze for like 10 seconds. Other than that no issues.
DrexelDragon said:
Do you have an SD card in yours?
Click to expand...
Click to collapse
Yeah I'm coming from the V10 and I got the 200gb memory card that we got for free with it.
Info
DrexelDragon said:
Since I got it, I have had about 5 random freezing and complete restarts. Once when YouTube was playing, the audio froze and produced a horrible buzzing sound then restarted.
I did a factory reset and it has happened twice since. I'm wondering if I have a faulty SD card...
Anyone else?
Click to expand...
Click to collapse
what is ur sd-card?
test it in another phone
please be specific (if u can) when it happened?
once youtube watching and ...?
:good:
mine restarted twice today while playing game :/ I do have sdcard inserted is that the issue?
Mine freezes then reboots every 10 minutes and gets super hot.No memory card inserted. Factory reset 3 times and disabled apps but doesn't make a difference.
Sent from my SM-N920P using Tapatalk
Nathan_Wilmot said:
Mine freezes then reboots every 10 minutes and gets super hot.No memory card inserted. Factory reset 3 times and disabled apps but doesn't make a difference.
Sent from my SM-N920P using Tapatalk
Click to expand...
Click to collapse
Bad unit, return it.
Sent from my E6683 using Tapatalk
_Dennis_ said:
Bad unit, return it.
Sent from my E6683 using Tapatalk
Click to expand...
Click to collapse
Yup. Probably overheating and shutting off as a precaution.
Sent from my SM-N920W8 using Tapatalk
No freezing so far. I've had my S7 Edge since Tuesday and I'm using my same SD card that was in my S5. I've watched YouTube several times as well as played several games ranging from Mobile Strike to GTA Vice City.
same here. I got my s7 edge on Wed eve. setup everything. No Issues then. next day morning on the way to work, it got restarted for the first time. While walking to Office, it restated couple of times. no specific pattern to it. If I try to do anything, it gets freeze and after few seconds, it restarts.
Couldn't check if it got restarted while at work. but again in the evening, I made a samsung Pay at a store and while driving back, it got restarted. Then at another store, it keeps on restarting after each reboot. Device gets hot as well. really hot.
Tried factory resetting, but immediately after I log back in, it restarted, at the same place.
I turned on Airplane mode and then device cooled off, and it ddnt restart after that. After 15 min or so, turned off Airplane mode, and device ddnt restart yet when Iam writing this now, almost 3 hours later.
Starnge thing is, it never gets restarted at home. it always happens when Iam outside. Something to do with the network? Im on ATT.
another issue, even for small tasks like browsing websites, device gets hot. Hot enough that you will notice.
Not good sammy. Iam a fan of you since 2011 and none of galaxy had issues atleast from day 1.
Iam gona wait a day more, if it still restarts, I dnt want them damn warranty/replacement. Iam gona get iPhone6. I dnt like ios, but atleast it wont die on me like this.
Woah!!! as iam writing this, it got restarted now. WTF! Guys pls stay away from s7 pls!
I had one really random reboot. Next the frone has issues with enabling fingerpring authentication in Play. It stops responding and anter about 15 seconds reboots.
Mine rebooted once during installing all my apps first use
Sent from my XT1575 using Tapatalk
Got one rebbot too.
While installing an app from PlayStore. During paiement, freeze and reboot.
While I tryed again after reboot, freeze again but it passed.
Got an other freeze on chrome an other day.
SD card inside (64gb) from my old phone. Never got reboot on it.

Experiencing Major Reboot Issues

Let me preface this by saying this is my experience. I am passing this off to see if others are experiencing the same thing. I am not dissing this phone because I really like it.
I have seen more than 10 random reboots with this phone. The crazy part is when the phone reboots, I lose settings.... Like a lot of them. I recently experienced and my notification bar started malfunctioning where the settings would not pull up and I could not long press panels. I finally had to factory reset my phone.... After that, it rebooted again this morning while I was listening to the radio.
At this point I am going to have start a log to try to correlate where the problem might be.
This is very concerning. I have never experienced anything like this even with custom Roms.
Please let me know if anyone else is experiencing this.
Sent from my SM-G935T using Tapatalk
I've read that other people are experiencing this too. Hopefully mine doesn't come like this. I would recommend returning it and getting a new one. This is ridiculous that this is happening
Try removing all apps you installed and see if you cant pin it down to an app but if all said and done and phone is stock meaning you installed no additional apps and still see it happen then to me sounds like a Hardware problem and you should return it for a replacement.
anrchy666 said:
Try removing all apps you installed and see if you cant pin it down to an app but if all said and done and phone is stock meaning you installed no additional apps and still see it happen then to me sounds like a Hardware problem and you should return it for a replacement.
Click to expand...
Click to collapse
Unfortunately, I think you are right.
Sent from my SM-G935T using Tapatalk
I'm having the exact same issues. Once or twice a day, usually in USA Today or IHeartRadio, it reboots. Once I experienced that loss of settings also and had to factory reset. I'm going to return the phone.
Try wiping the cache partition
Sent from my SM-N920T using Tapatalk
rocolema said:
I'm having the exact same issues. Once or twice a day, usually in USA Today or IHeartRadio, it reboots. Once I experienced that loss of settings also and had to factory reset. I'm going to return the phone.
Click to expand...
Click to collapse
I also experienced this in iHeartRadio... Do you use bluetooth?
Sent from my SM-G935T using Tapatalk
[email protected] said:
Try wiping the cache partition
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
Is there a way to do this on a non-rooted phone?
Sent from my SM-G935T using Tapatalk
Go into recovery mode with phone completely off .volume down+home button+power button.If that doesn't work factory reset and if that doesn't work return the phone or if possible reflash stock firmware through ODIN.
Sent from my SM-N920T using Tapatalk
Yes, I use bluetooth to listen to IHeartRadio. I tried clearing the cache thru recovery. It did not work.
rocolema said:
Yes, I use bluetooth to listen to IHeartRadio. I tried clearing the cache thru recovery. It did not work.
Click to expand...
Click to collapse
I have been watching watchespn for about an hour with my bluetooth headphones... No problem. I need to test iHeartRadio some more. With that said, I think there is a deeper issue here just because I've never seen settings get changed like that.
Sent from my SM-G935T using Tapatalk
My Bluetooth streaming was janky got this notification and restarted the phone. Problem gone. Dunno the relevance but this was a system notification
Just switched back to iHeartRadio on bluetooth, I was coming here to read a reply so I clicked the home button and rebooted.
Sent from my SM-G935T using Tapatalk
The beta version (6.0.0) of the IHeartRadio app seems to have fixed my reboot problem (which was happening on both bluetooth and earphone modes).
Update, it is still rebooting, even using the beta.
First reboot of the day. IHeartRadio and Bluetooth. I am already running 6.0.0 of the app.
Sent from my SM-G935T using Tapatalk
(note that I don't typically do iHeartRadio and Bluetooth on the weekends.)
Sent from my SM-G935T using Tapatalk
My experience was different. I didn't have any random reboot but I did get the phone just hang.
Before my Springbreak trip I was testing out a sport camera and downloaded an app that could remotely control the camera. Everything seemed to be working smoothly during the test. Then when I was done, I shut down the camera, turned off the phone and started packing up.
Then I needed to use the phone, so I turned it on.. it's turned on but I couldn't do anything, the screen was unresponsive.. I couldn't swipe or press anything... I attempted to reboot it... the power button still worked... the reboot menu came on but I couldn't press anything... I still could turn the screen on and off and brought up the reboot menu.. but jsut couldn't do anything with it..
Only one option was available which is to force it reboot by holding Power and Down volumne.
That was weird, especially on a brand new device.
I've seen it reboot a few times, and it is especially annoying when you are trying to show your device off and it reboots...in front of people...randomly. I am not sure if I want to return it just yet because it is a Touchwiz/android bug that I have experienced on other devices as well. It MAY be an app issue but I can't pinpoint it yet.
I was trying to launch my DJI Phantom app and it just hung/restarted - got stuck on tmobile screen and it wouldn't let me do a hard-reset! Had to wait a few mins and it recycled.
vnguyen972 said:
My experience was different. I didn't have any random reboot but I did get the phone just hang.
Before my Springbreak trip I was testing out a sport camera and downloaded an app that could remotely control the camera. Everything seemed to be working smoothly during the test. Then when I was done, I shut down the camera, turned off the phone and started packing up.
Then I needed to use the phone, so I turned it on.. it's turned on but I couldn't do anything, the screen was unresponsive.. I couldn't swipe or press anything... I attempted to reboot it... the power button still worked... the reboot menu came on but I couldn't press anything... I still could turn the screen on and off and brought up the reboot menu.. but jsut couldn't do anything with it..
Only one option was available which is to force it reboot by holding Power and Down volumne.
That was weird, especially on a brand new device.
Click to expand...
Click to collapse
This is exactly what happened to mine, I was going to return it and put it on the charger and it rebooted. Knock on wood, No problems since. I'm going to keep a close eye on this in case I need to exchange.
Yes, same here. Bluetooth headset with iHeartRadio makes the phone reboot and lose some settings. Maybe a bug with iHeartRadio and 6.0.1.

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