Just a quick one to let you know I popped by the sony centre in HK yesterday and had them do a check on the device. This took several hours but one of the checks is to see if the device is water proof and is covered if they were to break it.
I am unsure if other sony service centres can do similar checks for free
First of all Questions goes to Q&A section not in General. Having said that Yes the device is certified to be waterproof for 30 min depth of 1.5m under water. But if you water damaged your device it will not covered from your warranty.
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Has anyone else heard anything about an accidental Damage from handling warranty that will offer up to two free screen repairs in the case of screen damage or breakage with the standard 24 month warranty period at no extra charge?
I found a news article saying that the Nigerian phones that just started being sold as of 5/6/2013 have it standard.
"Samsung Electronics, the manufacturer of mobile handsets has announced that it will be providing its customers in Nigeria and other pan-African countries with a 24-month "Accidental Damage from Handling" (ADH) warranty to cover screen and liquid damages to its new, flagship Galaxy S4 smartphone, at no extra charge. The warranty includes two free repairs in the event of accidental damage to the screen of the device."
http://allafrica.com/stories/201305090671.html
Naturally, attempts at talking with the live web chat support from the American site just got me a lot of:
We don't have information on Nigerian Phones
Contact your provider for extended warranty services
We don't have warranty information on hand, we just diagnose and repair
I'm just curious if they discovered a flaw or weakness in the new Gorilla Glass 3 between the first batches, and the current ones.
Anyone heard of any GG3 flaws?
Mine shattered after one small drop with a case on, i would for sure say that is extrmemly flawed
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Gorilla glass is highly scratch resistant NOT shatter resistant.
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SAShady said:
Gorilla glass is highly scratch resistant NOT shatter resistant.
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Exactly.
Also you can't have both, so the glass is more fragile than unadulterated glass
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It literally looks like someone pushed it inside the phone, on the left side it (top) it looks fine but from the bottom there is a visible gap between it and the chasis as if it had been pressured to the inside.
Now my question is simple, does this affect the water resistance?
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Dunk it and find out?
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I don't have warranty, I live in Egypt and i got the phone from the US.
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osharaf said:
I don't have warranty, I live in Egypt and i got the phone from the US.
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I had the same issue, my port came out while it was on dock, i just used the tiniest amount of strong super glue and placed it back with the correct pin config and its working fine since then. Its a risk but its entirely up to you.
I targeted the glue at the area where the glue was already applied during the assembly. I personally think that the glue used during the manufacturing isnt the strongest one or wasnt applied correctly.
osharaf said:
I don't have warranty, I live in Egypt and i got the phone from the US.
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The phone isn't out in US yet, even thou you had purchased it from a US seller who imported it from a different country. If you check your contents, it would say which Sony Country it originated from. Once you find this out, it would need to be sent there for warranty.
Kamran9558 said:
I had the same issue, my port came out while it was on dock, i just used the tiniest amount of strong super glue and placed it back with the correct pin config and its working fine since then. Its a risk but its entirely up to you.
I targeted the glue at the area where the glue was already applied during the assembly. I personally think that the glue used during the manufacturing isnt the strongest one or wasnt applied correctly.
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Mine isn't loose, it's just not installed correctly, it's pushed inside from one side, i just need to know if this compromises the waterproofing or not, sony couldn't answer that question!
Also did u water test your phone after using the super glue?
I can't afford sending my phone to HK for something like that.
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I havent dunked it in water by i have used it in rain, and is all fine.
Sony couldn't answer that simple question, what a joke!
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osharaf said:
Sony couldn't answer that simple question, what a joke!
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I respectfully disagree. What do you expect Sony to say? If you had made your purchase in the normal way you could have sent it back. As it is you cut corners and are now paying the price.
Learn from this. I don't spend this sort of cash by cutting corners. I would rather pay more but have that warranty.
Your Sony has a manufacturing fault and needs to be returned via the warranty system. Because you purchased outside that system you are now responsible for your own repairs and that's a real bad situation for you to be in. There must be a Sony importer for your country, have you tried to make contact with them to request a repair estimate?
I would think, I don't KNOW, that the water resistance must be compromised? Not a nice place for you to be in right now.
I hope you can resolve this with the least cost possible.
Regards, Ryland.
I totally agree with you but warranty is useless here, first the service center people are clueless and if they get a water tight device for repairs they will return it not water tight and if water gets in it's your fault, I've been dealing with them ever since my k800i so i know they are not even an option.
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Repairs here are done through a third party company called Delta and they don't give an F about anything, hundreds have reported them and Sony isn't doing much about it, that's actually why only few buy Xperia phones here.
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osharaf said:
Repairs here are done through a third party company called Delta and they don't give an F about anything, hundreds have reported them and Sony isn't doing much about it, that's actually why only few buy Xperia phones here.
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It is common practice in an awful lot of countries for a well known brands to use a third party for repairs. This does not affect your warranty though. Give Delta a chance and if they do not repair the mobile correctly send it to the Sony importer of your country directly. It depends on how much you are prepared to fight and if legislation is on your side.
I understood, but am not a lawyer, that Sony goods have an international warranty and as such IF the goods are purchased without cutting corners that warranty stands good?
I would strongly suggest you do not expose your mobile to moisture until the repair is carried out. Sounds like you are going to be busy in the next few weeks. If its any consolation where I live in Southern Europe is hell to resolve any sort of problem even with the law on ones side!
Let us know how things go for you.
Ryland.
As the title says i have done extensive research into the paperwork provided with my z2 and even emailed sony's service support and have gotten back a positive response/email which i will show to them if they ever refuse to cover my device under warrenty
I will attach a screenshot of the email theyve sent ,as long as the flaps are closed properly and the device is within and does not exceed ip rating limits they are legally required to replace or repair your z2
Id like your guys opinions and expiriences ,have they ever denied you replacement/repair under warrenty due to water damage ?
By the way i live in ireland , so the tech support and general suport from sony tends to be pretty god here
Their international warrenty does not cover water damage, Region spesific or who you purchased it from may be different
vchircu said:
By the way i live in ireland , so the tech support and general suport from sony tends to be pretty god here
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Do you have your's Z2 from a network or unlocked version? Cause I'm in Ireland and I got Z2 on Vodafone Bill Pay, so it would be nice if the water damage warrenty applied to me.
damian01211 said:
Do you have your's Z2 from a network or unlocked version? Cause I'm in Ireland and I got Z2 on Vodafone Bill Pay, so it would be nice if the water damage warrenty applied to me.
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Actually got mine from meteor bill pay but it should apply to you aswell I think as it was the Sony service center I contacted so you should be covered aswell no matter the network
I actually tested my handset out in some water yesterday, left if for about a minute submerged in the sink with all the flaps closed and it's completely fine
Hello people,
If you are thinking about getting any OnePlus product,especially the new OnePlus one or two, please read this before you jump the gun and spend your hard earned cash.I will share my ownership experience with you so that you don't do the same mistake of buying OnePlus as I did.I am attaching the email that I sent to them after my phone gone bad
“Hello OnePlus,
My name is Rajesh Bhuin, a proud owner of Oneplus One 64 GB until one day when the speakers of my
phone stopped working all of a sudden. I searched through your forum and most people told me that it was probably a faulty speaker which is quite common for OnePlus one. So I took my phone to Service Center which is a good 300 Km away from where I live. Upon inspecting my phone, the service guy told me that the fault is with the motherboard and not with the speakers. And the probable reason is due to water damage as the water indicator sticker had become red. So my warranty is now void and it will cost around Rs. 19000 to change the motherboard. I assured him that I have NOT exposed my phone to water by any means.
So after further throughout inspection he told me that there were absolutely no other traces of water inside the phone and the sticker
had changed its color probably because of vapor condensation insidethe phone. He also suggested me to write to you about the issue as itwas not any way my fault.
So I request you to please look in this matter so that my phone can beserviced and I can get the remaining warranty back. You can confirmthe matter from the service guy,I have provided his email id with his permission. Also please let me know if you need any further details.
RegardsRajesh Bhuin
DETAILS:
Model : Oneplus One 64 GB, Sandstone Black
Date of Purchase - 12-04-2015
IMEI – 8658000********
Service Centre Name – TOUCH
Address - 20-H, Park Street, Kolkata-700016, West Bengal
Phone no - 033-44026291
Service Engineer - Gaurav Dey, email id -
Date of Servicing - 24th July
Service Request Number - JS15072400496”
After two days a Oneplus representative the called me. I explained him the situation. I also told him I am willing to pay the sum if they could only change the affected part. He told me that they will look into the matter and will get back to me.The very next day he called me again and told me that they couldn't do anything as the sticker turned red even if the phone was never exposed to any liquid.Also the phone can not be repaired without changing the motherboard!
Well now you know that is how they treat their customers. They say there are always compromises when buying a cheap product.I guess for one plus this is the compromise "NO WARRANTY SERVICE " even though it is not exactly cheap.On paper their product might look good but this is the built quality you get. A flagship grade phone which gets damaged for no reason!. And even if it gets damaged you can not just repair it, you have to buy a new phone. This can happen to you too!Think about it before you buy it.
Thanks for reading.
i just buy its
Dude,this probably will surprise you,but this sh*t happens to "famous" iPhone and Samsung and LG and any other expensive and superb brand too,one to the million but surely happens. You just had a bad luck with the device thats all, i`m using this awesome phone more than a year and its perfect and many others like me too i`m sure about it.
I don't see why you're complaining about OnePlus in particular. It's standard protocol for a warranty to be voided when the liquid detection stickers have been tripped, and this is true for all manufacturers/suppliers. How on earth is a manufacturer supposed to distinguish between someone who honestly hasn't had any water damage, and someone who has had water damage but is claiming to not have had any. They can't. You're expecting them to make an exception for you? Why? You're no more special than any other customer. Sure, you might have be gotten unlucky with this, but you can't expect special treatment just because you say the phone has no water damage, and you can't blame OnePlus for something that is an industry wide standard.
If those liquid markers changed color. You had your phone in a heavily humid area and or talking on the phone in the rain, kept the phone in a steamed up shower, etc. I know all manufacturers have limitations on proper environments and bad environments from temp, humidity, etc.
Pretty sure any phone manufacturer would void your warranty under these circumstances, that's why they have water indicator. How else are they supposed to judge whether you got your phone wet and caused the damage yourself?
rajeshbhuin said:
Hello people,
If you are thinking about getting any OnePlus product,especially the new OnePlus one or two, please read this before you jump the gun and spend your hard earned cash.I will share my ownership experience with you so that you don't do the same mistake of buying OnePlus as I did.I am attaching the email that I sent to them after my phone gone bad
“Hello OnePlus,
My name is Rajesh Bhuin, a proud owner of Oneplus One 64 GB until one day when the speakers of my
phone stopped working all of a sudden. I searched through your forum and most people told me that it was probably a faulty speaker which is quite common for OnePlus one. So I took my phone to Service Center which is a good 300 Km away from where I live. Upon inspecting my phone, the service guy told me that the fault is with the motherboard and not with the speakers. And the probable reason is due to water damage as the water indicator sticker had become red. So my warranty is now void and it will cost around Rs. 19000 to change the motherboard. I assured him that I have NOT exposed my phone to water by any means.
So after further throughout inspection he told me that there were absolutely no other traces of water inside the phone and the sticker
had changed its color probably because of vapor condensation insidethe phone. He also suggested me to write to you about the issue as itwas not any way my fault.
So I request you to please look in this matter so that my phone can beserviced and I can get the remaining warranty back. You can confirmthe matter from the service guy,I have provided his email id with his permission. Also please let me know if you need any further details.
RegardsRajesh Bhuin
DETAILS:
Model : Oneplus One 64 GB, Sandstone Black
Date of Purchase - 12-04-2015
IMEI – 8658000********
Service Centre Name – TOUCH
Address - 20-H, Park Street, Kolkata-700016, West Bengal
Phone no - 033-44026291
Service Engineer - Gaurav Dey, email id -
Date of Servicing - 24th July
Service Request Number - JS15072400496”
After two days a Oneplus representative the called me. I explained him the situation. I also told him I am willing to pay the sum if they could only change the affected part. He told me that they will look into the matter and will get back to me.The very next day he called me again and told me that they couldn't do anything as the sticker turned red even if the phone was never exposed to any liquid.Also the phone can not be repaired without changing the motherboard!
Well now you know that is how they treat their customers. They say there are always compromises when buying a cheap product.I guess for one plus this is the compromise "NO WARRANTY SERVICE " even though it is not exactly cheap.On paper their product might look good but this is the built quality you get. A flagship grade phone which gets damaged for no reason!. And even if it gets damaged you can not just repair it, you have to buy a new phone. This can happen to you too!Think about it before you buy it.
Thanks for reading.
Click to expand...
Click to collapse
This is so fake.
I had to change my phone and had problems to. They took 1 month to reply, but solved my issue in 1 week. Sent the phone and next week the new phone was back.
My girlfriend, had a small accident with the phone, paid for the repair which is a flat fee, and also was 1 week.
Oneplus doesn't have a repair center. You went there on your own, this things are solved via ticket, and they send you a new phone, while the other goes on repair.
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600km road trip to get your phone assessed at a repair center? Lol...
The phone worked underwater as it had done many times before.
(I know I know water resistant not proof)
Although this time one hour after being removed from the water and dried the phone bricked.
It's been a day or so now and still no sign of life. Is the phone a goner or is it possible to repair it?
(I've seen some people selling water repair on ebay is that a thing which works?)
Thank you
get someone to register it with their bank and claim insurance
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wow sucks, but in order to get the IP rating back and fully tested from that u should send it in to a samsung service center. repair is one thing, but u want the phone to be able to witstand liquid like before so the ip protection must be tested after repair.
mortuus82 said:
wow sucks, but in order to get the IP rating back and fully tested from that u should send it in to a samsung service center. repair is one thing, but u want the phone to be able to witstand liquid like before so the ip protection must be tested after repair.
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Click to collapse
So a repair is possible then? I don't mind so much if this time around it is not fully protected as I wouldn't take it in water again.