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This is a vent about Sprint TEP which seems like their policy from last year is screwing us over (especially since their rates recently went up), and not my particular visit.
Dropped my phone yesterday and the screen remained intact, and touch works as well. The problem is that the screen is a rainbow of colors and is 100% unreadable.
So I brought it in and she said since the screen isn't cracked and I won't have to pay the deductible, BUT because they don't have the screen they have to order a replacement phone for me. Again, no deductible.
So I asked... The screen needs to be replaced, and you are going to order a complete phone to replace this one and there is no deductible, yet if someone came in with a cracked screen that needed to be replaced there WOULD be a deductible. BOTH PHONES NEED A SCREEN!!!!! Unbelievable. I understand charging a deductible for lost phones, or water damaged phones, since both phones are probably completely unusable and cannot be harvested for parts, but in this case you CAN absolutely get parts from my phone just like you could a cracked screen phone. Big rip off IMO.
If the screen was intact and not evident of damage, I would have fried the board so the power would work. They have to replace faulty errors within the phone.
Sent from my SPH-D700 using XDA
That's why I don't do sprints tep anymore.... third party protection ftw.
Sent From My Sprint Galaxy Nexus via XDA Premium
ÜBER™ said:
That's why I don't do sprints tep anymore.... third party protection ftw.
Sent From My Sprint Galaxy Nexus via XDA Premium
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I like third party insurance, but do you know of a third party that covers everything that TEP does (lost/stolen, water damage, etc.) with overnight shipping, at a similar price etc., etc.????
I like Squaretrade, but they aren't designed to handle claims at the speed that TEP does, nor do they cover lost phones.
Milkman00 said:
I like third party insurance, but do you know of a third party that covers everything that TEP does (lost/stolen, water damage, etc.) with overnight shipping, at a similar price etc., etc.????
I like Squaretrade, but they aren't designed to handle claims at the speed that TEP does, nor do they cover lost phones.
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No idea.. i just got a protection plan from wirefly when i got my Gnex. It was the same price. No deductible and give me a second to get the list of things it covers.
So it doesnt cover water damage... :S but it does cover damage and theft.
What is covered by Device Protection Service?
The entire covered device, original electronic accessories and batteries provided within the manufacturer's box are covered for repair or replacement with no deductible. Each protected device is covered up to the replacement value (the limit of liability) for accidental damage, theft, or malfunction. If a covered item is not available for replacement, you will be offered a model of similar value. Some limitations apply; see What is not covered by Device Protection Service below.
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What is not covered by Device Protection Service?
The following are not covered by Device Protection Service:
Negligent or unsecured loss or unexplained disappearance such as leaving your device unattended or unsecured.
Your SIM card and any additional optional accessories that you buy.
The loss, real or perceived of data, time, financial opportunity, or any other consequence arising from the loss of the use of the wireless device.
Normal wear and tear of the device.
Dishonest or malicious acts by member.
Cosmetic or non-functional damage such as marring, scratching, chipping.
Liquid damage or loss in a body of water.
Pervasive corrosion.
Theft from any premises or vehicle when not reasonably secured (ex vehicle windows and doors must be closed and locked).
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Ok...let me get this straight...you dropped your phone....and you are mad that they are not charging you $100 deductible? I would be doing the dance of joy that you are getting away with that. Clearly they should charge you a deductible due to accidental damage. If it makes you feel better you can donate $100 to me.....lol.
Sent from my SPH-D700 using xda premium
kennyglass123 said:
Ok...let me get this straight...you dropped your phone....and you are mad that they are not charging you $100 deductible? I would be doing the dance of joy that you are getting away with that. Clearly they should charge you a deductible due to accidental damage. If it makes you feel better you can donate $100 to me.....lol.
Sent from my SPH-D700 using xda premium
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No, from what I read, they shouldn't be charging me the deductible since my screen isn't cracked.
My point is, that the difference between my screen being cracked and not being cracked should not be $100. They are going to be able to get the same amount of harvestable parts from my non-cracked screen as they would a cracked screen.
Just seems like TEP is getting in the business of raising rates AND charging deductibles more often. I understand that one or the other could happen, but for both to happen is a ripoff.
TEP has actually slacked off if they are not charging you a deductible for dropping your phone. The girl was being very nice about it and listing it as a screen failure instead of damage from a drop. Accidental damage is accidental damage. Only actual warranty items should not be charged a deductible. So count your blessings that you somehow saved $100.
Sent from my SPH-D700 using xda premium
Milkman00 said:
No, from what I read, they shouldn't be charging me the deductible since my screen isn't cracked.
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The terms aren't cracked or not cracked screen..
it is hardware defect or physical damage
A hardware defect is covered, any sort of damage the USER did is not.
You SHOULD have had to pay the $100 deductible, as the damage was something YOU did, and not a hardware defect in the phone, but you got lucky and got a nice rep.
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
Milkman00 said:
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
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mine was 1inch long because it cracked deep into the second layer of the actual screen. i had a black screen with green lines the actual physical crack was less but the inner layer was cut and went across the whole screen.
Scenario: driving around normal, bookbag in the trunk, phone in front of the bookbag pouch; must've hit the trunk lid
Milkman00 said:
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
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I guess I just don't see your point. It says right on there that a cracked screen is a $100 deductible. Your screen isn't cracked so no deductible. I don't understand your complaint.
shane6374 said:
I guess I just don't see your point. It says right on there that a cracked screen is a $100 deductible. Your screen isn't cracked so no deductible. I don't understand your complaint.
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My complaint is NOT about my particular circumstance.
My complaint is that it is RIDICULOUS for a deductible to be assessed for a cracked screen phone versus a bad screen phone. They are going to be able to harvest the same amount of parts from both phones. It is ridiculous that they charge that for cracked screens.
As stated. Cracked screen is evidence of phsical damage. Physical damage is to be sent to assurion. Fortunatly, they called your damage hardware malfunction or whatever.
Sent from my SPH-D700 using XDA
I see where you going with this... but its a principal thing. She made it look like it was a fault of hardware and you saved $100, lucky. That's it. It does not matter what they can use and save. Its a, If you broke it or its a Samsung issue. They loss more when its their hardware at fault. That phone still cost money and they are in it to make money. FYI, the ONLY thing ever keep is the boards. All referbs get new LCDs and everything else for that matter. It the board fails, the whole phone is trash.
Sent from my SPH-D700 using Tapatalk 2
Got my Epic and insurance at Best Buy, 9.99 a month no deductible and covers everything except lost or stolen. I dropped my phone off a 2 story balcony on to a concrete sidewalk and it wasn't pretty. The phone basically exploded! I gathered what was left of the phone and put it into a zip lock bag and took it to Best Buy. The rep looked at me kinda funny and asked what happened, and I told him. They gave me a nexus s loaner, and 3 days later my refurbished epic came in. Definitely worth the 10 bucks a month IMO.
Sent from my SPH-D700 using XDA
dirtbag1975 said:
Got my Epic and insurance at Best Buy, 9.99 a month no deductible and covers everything except lost or stolen. I dropped my phone off a 2 story balcony on to a concrete sidewalk and it wasn't pretty. The phone basically exploded! I gathered what was left of the phone and put it into a zip lock bag and took it to Best Buy. The rep looked at me kinda funny and asked what happened, and I told him. The gave me a nexus s loaner and 3 days my refurbished epic came in. Definitely worth the 10 bucks a month IMO.
Sent from my SPH-D700 using XDA
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I pay 7 bucks a month for TEP and I lost my phone / someone most likely took it as well. And long story short I called them asked the to stop the service all together free of charge on the line got a claim through asurion 2 days later got a new epic 4g, so I get more coverage not to mention 3 dollars cheapier, so INHO it seems you overpay
Sent from my SPH-D700 using xda premium
Chances of my phone getting stolen are slim to none. Chances of my phone getting damage are highly likely. There are no limits on how many time it can be replaced, and zero deductible. So, to each their own. For me it's been a life saver, and I've never been with out a phone for more than a couple hours which is crucial when you own, and run your own business.
Sent from my SPH-D700 using XDA
dirtbag1975 said:
Chances of my phone getting stolen are slim to none. Chances of my phone getting damage are highly likely. There are no limits on how many time it can be replaced, and zero deductible. So, to each their own. For me it's been a life saver, and I've never been with out a phone for more than a couple hours which is crucial when you own, and run your own business.
Sent from my SPH-D700 using XDA
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Well in that scenario you should have multiple backups
Sent from my SPH-D700 using xda premium
Some stores have places in the back where techs fix your phone and the sprint I go to replaced my water damaged screen for free and it took about a half hour.
Try to find another store that is looser on their policies.
Sent from my SPH-D700 using Tapatalk 2
As the title suggests, I have a screen defect on my Galaxy Note 2. I swear, I did not do this. I have never dropped my phone, I've had an otterbox case since I've bought it. I cherished my little gem, always put her down gently. I never threw it about, I was far beyond cautious.
Anyway, the issue happened sometime on Sunday the 2nd of December between the hours of 06:15 and 10:00am. During the early hours of a British morning; It was around -5c where I live. Before I left at 5:00am, the phone was in pristine condition. Not a single hair, speck of dust or fingerprint gleaming in the light. I had this in my pocket for the journey and came home at the mention hours, (6:15am.) I then placed my Galaxy Note 2 on my bench press bench, and went back to bed. Upon waking, to my horror; There was this monstrosity of a crack. Now, I know there are many naysayers around, "Glass just wont crack on its own, HURH," but let me tell you, it can.
As soon as I noticed this crack, I was straight on the phone to my service provider (Which is O2-UK,) and booked it in for a repair / collection. All was dandy, it was collected and arrived at the service center. Now, today - on the 4th of December 2012; They are saying that I am out of warranty. At this comment, I saw red. This is a 3 month phone, pristine condition; No marks, no bashes IMMACULATE bar the screen. I wrote out a detailed report stating what has happened but to no avail. The supposed, "Engineer" at the O2 repair center has filed the report of, "Accidental damage."
Now, in what way is that accidental damage? I CLEARLY stated what happened, I even went as far to get an Affidavit at my own expense. I then asked if I could have the engineer's report, but no. As an O2 customer, we are not allowed the filed, "Reports" that ascertain to our own property. I quoted segments of the Data protection act, as well as legislation and regulations of the Sales of Goods Act of 1979 (amended,) which clearly state that I am well within my rights. I was quoted £110 for the screen repair but hell will freeze over before I pay that.
I'm without a phone now, I can easily get it back if I pay the fees. I have wrote a formal letter, as well as an email stating that they are in fact in breach of the Sales of Goods Act, as well as the Data Protection Act. I have given them a week to reply to my letter. I am going to be seeing a solicitor in the coming days, as well as the CAB (Citizens advice bureau,) just to get support.
To reiterate this thread: I have not damaged my phone in any way. This is clearly a manufacturing defect which O2 are held responsible for, (See the Sales of Goods Act. The retailer (In this case O2,) is held liable for checking every product they sell.)
I shall keep you kind folks posted as to what happens. However, for now; I am not paying my pay monthly bill until this is sorted. As I told the O2 representative this; I was informed that I would have legal action taken against me. What do I say? Bring it on.
EDIT: https://www.youtube.com/watch?feature=player_embedded&v=dc9c5YFyovU <--- This video shows what the Galaxy Note 2 can withstand. This is my silver lining to win this case. The phone is not for the purpose of, despite what Samsung say. Win
Not taking sides, but I'll say this; a similar thing happened with my HOX but HTC sent me a brand new one. I've yet to have a problem with my Note but can only hope Samsung will be as good as HTC with returns. But for every good case you hear of a bad one.
Regardless - I feel your pain. Good luck.
BTW I bought both my OneX and my Note via O2 (yes I have 2 running redundant contracts) but I didn't go through O2 with my problems. I'd rather slam me knob in a car door.
Sent from my GT-N7100 using xda app-developers app
jetsetwilly said:
Not taking sides, but I'll say this; a similar thing happened with my HOX but HTC sent me a brand new one. I've yet to have a problem with my Note but can only hope Samsung will be as good as HTC with returns. But for every good case you hear of a bad one.
Regardless - I feel your pain. Good luck.
Sent from my GT-N7100 using xda app-developers app
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Cheers man. When you drop a phone, you'd expect the screen to spider. This is not the case. It's an immaculate hairline fracture. I'm debating whether to get them to send it back to me, so I can take pictures and document it further. During this, I can get it repaired third party and charge O2. I really don't know until I get a reply. All I can say is i'm fuming.
I would focus some attention to how apple deal with hairline cracks on their handsets and ipod touch's. They can tell what is caused from a manufacturing defect and what is accidental damage.
Also ask if O2's own repair facility checked the phone or Samsung themselves. If not the later get the phone back and send it Samsung.
S.
Sent from my Samsung Note II.
Tomo1971 said:
I would focus some attention to how apple deal with hairline cracks on their handsets and ipod touch's. They can tell what is caused from a manufacturing defect and what is accidental damage.
Also ask if O2's own repair facility checked the phone or Samsung themselves. If not the later get the phone back and send it Samsung.
S.
Sent from my Samsung Note II.
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It's O2's repair center that have my phone. I can't send it to Samsung, as they aren't binded by the regulations which I have described. O2 are in breach of 3 regulations, all in one day.
I have since resent another email showing the video that I posted in my edit. This video depicts the durability of the Galaxy Note 2. This alone is evidence that the device is not fit for the purpose of, which - Under the Sales of Good Act 1979 amended, I am entitled to repair / replace / refurbishment / refund FREE of charge as I, as a customer; Am not satisfied with the quality.
I must admit, as much as I hate Apple - Their procedure for repair and replacement is vastly superior than Samsung's.
I've since found out that this also falls under the EU Directive 1999/44/EC
(If a defect appears during the first six months following purchase the consumer will not have to prove the product was defective at the moment of delivery. The onus will be on the seller to prove the product was without defect. A consumer will have up to two months following the discovery of the fault to inform the seller. If a defect becomes apparent within the two, or one year, period depending on the type of goods, then the consumer has the right to choose a remedy using the following hierarchy. They can
· Demand repair or replacement within a reasonable time and without any significant inconvenience. (Free of charge repair refers to the necessary costs to bring the goods “back to conformity”)
· If this is impossible, unproportionate or cannot be done within a reasonable time or without significant inconvenience then the consumer can demand a price reduction or can rescind the contract (though not if the defect is minor)
All these rights are free of charge to the customer.)
Basically, as it's been 3 months - O2 HAVE to prove that I caused the damage, which will never happen - AS I DID NOT DO THE DAMAGE lol... I resent an email containing hundreds of links with similar devices (All Samsung ironically,) so shall see what happens. Looking optimistic now it's time for bed!
I'm not talking about the regulations though, Samsung will have the expertise to say if it's a manufacturing fault or consider it accidental damage. Why not give them a call and ask the question.
You can send the phone to an authorised Samsung repair center yourself. Get the phone back and get the details from Samsung of your nearest center.
S.
Sent from my Samsung Note II.
Tomo1971 said:
I'm not talking about the regulations though, Samsung will have the expertise to say if it's a manufacturing fault or consider it accidental damage. Why not give them a call and ask the question.
You can send the phone to an authorised Samsung repair center yourself. Get the phone back and get the details from Samsung of your nearest center.
S.
Sent from my Samsung Note II.
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I'm aware that I can go directly to Samsung, however if I do; I wouldn't have a leg to stand on. I would have to prove, that it is in fact a screen defect.
Samsung themselves have stated that LCD's are not covered by warranty, and will cost to have it repaired. The amount of threads I have read regarding Samsung products and Samsung not giving a damn astounds me.
Anyway, as I've stated, my issue at hand is with O2, who are the retailer. It is their job to ensure that all products which are sold via them, don't have any deficiencies. Now, we all know that retailers don't inspect their products - hence the reason why they usually repair / replace straight away.
The O2 repair center, as far as I believe - have contracts with manufacturers and follow their guidelines as to what can be repaired under warranty.
I'm being pedantic and doing this by the book. I will not let myself get bullied in to submission. The majority of customer's don't want the hassle, they're also unaware of their statutory rights.
I appreciate what you're suggesting, however in my case - going straight to Samsung is a bad move.
I've since emailed the CEO, CFO and COO of O2 UK. I figured why stop at the boss? I shall await further contact and shall keep this thread updated.
Suicidal Chicken said:
I've since emailed the CEO, CFO and COO of O2 UK. I figured why stop at the boss? I shall await further contact and shall keep this thread updated.
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I too have been experiencing same issue as Op. no physical damage no abuse on my part (phone is literally 6 days old at this point). Taking it to my carrier seems hopeless so I called Samsung and they gave me waybill and incident report. Contmplating sending to them now or just fix on own, as I have seen Siii owners do with removing just the glass.
What you guys think?
jay_droid said:
I too have been experiencing same issue as Op. no physical damage no abuse on my part (phone is literally 6 days old at this point). Taking it to my carrier seems hopeless so I called Samsung and they gave me waybill and incident report. Contmplating sending to them now or just fix on own, as I have seen Siii owners do with removing just the glass.
What you guys think?
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Get in touch with your provider's CEO. Seriously, the higher you go; the better your experience shall be.
Sounds like a fault in the glass from the start, the pressure of touch on the screen over time has caused the minute fracture to enlarge.
You'd be hard pressed to cause it to do that from dropping it, dropping something on it, flexing it etc. - in those cases I would assume it to just spider.
Does the Otterbox have a rigid front cover? If so, any possibility it could have applied pressure unevenly?
kempas said:
Sounds like a fault in the glass from the start, the pressure of touch on the screen over time has caused the minute fracture to enlarge.
You'd be hard pressed to cause it to do that from dropping it, dropping something on it, flexing it etc. - in those cases I would assume it to just spider.
Does the Otterbox have a rigid front cover? If so, any possibility it could have applied pressure unevenly?
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My friend has emailed me pictures of when he dropped his Galaxy Note 2. There is spidering all over the screen as well as impact damage.
We know this to be true, I just hope the CEO's assistant can kick some ass.
The otterbox doesn't apply much pressure at all, there's no way that could cause the crack even if it had a vice grip. I'm just waiting patiently.
Suicidal Chicken said:
Get in touch with your provider's CEO. Seriously, the higher you go; the better your experience shall be.
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Here's the thing I work for my provider in another department separate to mobile. I don't think going that far is gonna go over well
Sent from my SGH-I317M using xda app-developers app
jay_droid said:
Here's the thing I work for my provider in another department separate to mobile. I don't think going that far is gonna go over well
Sent from my SGH-I317M using xda app-developers app
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Haha, oh **** man. I really don't know what to suggest. I would still say getting in contact with the CEO as a customer would get you somewhere. Despite the fact that you're an employee of your service provider,
Hi ,
O2 quoted £110 for a repaire. Are you aware if that was the actual replacement of the front glass or just a fix? Due to me recently cracking the front glass on my note 2 I have to send it to samsung to have it repaired and fixed and cwnt find a clesr answer as to how nuch they will charge. Down to your issue its poor customer service on o2's part. From what you have said they will be forced to show you the information unless of course they have t&c's in their contract agreements. But to be fair I used to work for Orange and they would issue copies of the repair reports as far as I am aware.
I hope you get the resolution your looking for .
J
Sent from my GT-N7100 using xda app-developers app
jordanprudent said:
Hi ,
O2 quoted £110 for a repaire. Are you aware if that was the actual replacement of the front glass or just a fix? Due to me recently cracking the front glass on my note 2 I have to send it to samsung to have it repaired and fixed and cwnt find a clesr answer as to how nuch they will charge. Down to your issue its poor customer service on o2's part. From what you have said they will be forced to show you the information unless of course they have t&c's in their contract agreements. But to be fair I used to work for Orange and they would issue copies of the repair reports as far as I am aware.
I hope you get the resolution your looking for .
J
Sent from my GT-N7100 using xda app-developers app
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Hey man. I don't know at all, I've not been told anything regarding what needs replaced or repaired. I imagine that it'll be the whole Glass, LCD and Digitiser replacement as their "engineer's" are pretty incompetent. I've checked the T&C over and over again, there's nothing that says i'm not entitled to reports, even if there was - Under the Data Protection Act I'm entitled to it. It's been a whole f*ck up and I woke up today, with the feeling of, "F*ck it;" You know? I'm only still fighting as it's principle.
Suicidal Chicken said:
Hey man. I don't know at all, I've not been told anything regarding what needs replaced or repaired. I imagine that it'll be the whole Glass, LCD and Digitiser replacement as their "engineer's" are pretty incompetent. I've checked the T&C over and over again, there's nothing that says i'm not entitled to reports, even if there was - Under the Data Protection Act I'm entitled to it. It's been a whole f*ck up and I woke up today, with the feeling of, "F*ck it;" You know? I'm only still fighting as it's principle.
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Fight till the end. Mother ****ers!
Sent from my Note II using Tapatalk
Do you have any pictures of the crack? I only ask as I have had a VERY similar thing happen to my Note 2 also from O2. My defect (because that's what it is, I haven't caused this, haven't dropped it etc) looks like a smudge in the bottom right hand corner of the screen and if you wipe with a cloth it seems to disappear. But if you wipe the screen with a wet finger you can clearly see what appears to be a single hairline crack from the edge of the screen across the corner of the phone to the home button. 1 hairline crack. Now you can't feel this crack with your fingernail and you cannot see it with the screen on. It's almost like there is a smudge under the screen but if you wipe it enough with a cloth it does disappear (it's very strange). Most people can't even notice it I have to point it out to them.
I did contemplate sending it back to buymobilephones.net under their 30 day warranty but I've heard horror stories of phones going missing, getting a refurbed one back that was worse than the one they sent or them saying I've done it and charging me for repair etc. I've decided to live with it and if it gets any worse I'll claim on my insurance. I'm just curious to see if it's a similar issue to what you have.
I'll try and take a picture but tbh I don't think you'd be able to see anything as it's hard enough when looking directly at it. But I know it's there, and that annoys me slightly.
quertiy said:
Fight till the end. Mother ****ers!
Sent from my Note II using Tapatalk
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Hell yea brother!
iouk said:
Do you have any pictures of the crack? I only ask as I have had a VERY similar thing happen to my Note 2 also from O2. My defect (because that's what it is, I haven't caused this, haven't dropped it etc) looks like a smudge in the bottom right hand corner of the screen and if you wipe with a cloth it seems to disappear. But if you wipe the screen with a wet finger you can clearly see what appears to be a single hairline crack from the edge of the screen across the corner of the phone to the home button. 1 hairline crack. Now you can't feel this crack with your fingernail and you cannot see it with the screen on. It's almost like there is a smudge under the screen but if you wipe it enough with a cloth it does disappear (it's very strange). Most people can't even notice it I have to point it out to them.
I did contemplate sending it back to buymobilephones.net under their 30 day warranty but I've heard horror stories of phones going missing, getting a refurbed one back that was worse than the one they sent or them saying I've done it and charging me for repair etc. I've decided to live with it and if it gets any worse I'll claim on my insurance. I'm just curious to see if it's a similar issue to what you have.
I'll try and take a picture but tbh I don't think you'd be able to see anything as it's hard enough when looking directly at it. But I know it's there, and that annoys me slightly.
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Sorry mate I don't have a picture. I too couldn't feel it with my nails. I had an email arrive yesterday but was since "returned" with the message, "Sorry, I did not mean to send this email." I was left in state of confusion and contempt, to which I replied with a single word - "What?!"
Hey guys, I've been posting on this forum since the phone came out and im truly devastated that I just dropped and cracked my new razr m.
Its my fault, and I didn't buy the insurance.
Straight to the point: what are my options? Is there a chance Verizon will fix/replace it if I tell them an embellished story? Are there people on Craigslist who fix phone screens?
Please help me, im stressed out enough about finals and now I feel like a complete effing retard.
Thanks in advance
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Sent from my Xoom using xda app-developers app
Don't lie.
Sent from my XT907 using xda app-developers app
---------- Post added at 09:15 AM ---------- Previous post was at 09:15 AM ----------
Also get a rubber phone case so it bounces the next time you drop it.
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alwaysbelieve1 said:
Don't lie.
Sent from my XT907 using xda app-developers app
---------- Post added at 09:15 AM ---------- Previous post was at 09:15 AM ----------
Also get a rubber phone case so it bounces the next time you drop it.
Sent from my XT907 using xda app-developers app
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Click to collapse
I literally hope you die during the course of your day, thank you.
Sent from my Xoom using xda app-developers app
http://m.youtube.com/#/watch?v=34v1UmdvFP8&desktop_uri=/watch?v=34v1UmdvFP8
That video shows how to do it yourself.
The part is very expensive though, about $250 for the screen and digitizer which are fused together as a single part.
Motorola will also fix this for you, but it will probably be around $300.
The video has links to their website for parts and repair services as well.
cellzealot said:
http://m.youtube.com/#/watch?v=34v1UmdvFP8&desktop_uri=/watch?v=34v1UmdvFP8
That video shows how to do it yourself.
The part is very expensive though, about $250 for the screen and digitizer which are fused together as a single part.
Motorola will also fix this for you, but it will probably be around $300.
The video has links to their website for parts and repair services as well.
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Click to collapse
Jesus christ....that's so much dough. Im hearing local places near me could fix for under $100....does it matter at all if the phone is new/rare? Does the person need the exact screen?
Sent from my Xoom using xda app-developers app
It is because of the edge to edge display and the way it's constructed as a fused single component that makes it expensive.
There aren't any cheap third party parts available for this phone yet and may not be any dependent on sales.
Noooooooooo
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https://motorola-global-portal.cust...tail/a_id/89610/p/30,6720,8577/c/8149,8156#w1
It seems like I might be able to get them to fix it under warranty if I dont admit I dropped itit?
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Dyelon said:
https://motorola-global-portal.cust...tail/a_id/89610/p/30,6720,8577/c/8149,8156#w1
It seems like I might be able to get them to fix it under warranty if I dont admit I dropped itit?
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What type of damages are not covered by my warranty?
Damage and/or performance issues that result from contact with any liquid, water, rain or extreme humidity are excluded from warranty coverage.
Motorola will not repair or replace liquid-damaged products. They will be returned unrepaired.
By the looks of it, you are fine as long as no water got to it.
paul1338 said:
What type of damages are not covered by my warranty?
Damage and/or performance issues that result from contact with any liquid, water, rain or extreme humidity are excluded from warranty coverage.
Motorola will not repair or replace liquid-damaged products. They will be returned unrepaired.
By the looks of it, you are fine as long as no water got to it.
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Well did you rread down a little further? I think it says "impact" and "from dropping"
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Sorry, not scroll down. I mean if you click the link for the Motorola warranty it says that in PDf....you are right though in the quick FAQ it doesn't say dropping phone...
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Are you per chance within 30 days of purchase of the phone? I think you can add insurance in that amount of time with Verizon (or even Squaretrade, etc.). I don't think that's the time to admit you already broke it, but...
I know it's money per month, but a couple of dollars for insurance sure comes in handy when the full retail value of these devices is taken into consideration.
If you're out of luck adding warranty, make some calls and tell them the truth. You'll get more help that way than lying. They've heard all the lies already.
From the more detailed warranty PDF:
b) Cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage
d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes; including but not limited to: (i) improper usage or operation (e.g. operating the Product outside their permitted or intended uses as defined by Motorola, including but not limited to as set forth by Motorola in the Products' User Manual, Quick Start Guide, Online Tutorials, and other documentation), improper storage (e.g. subjecting the Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or similar substances (except for Products sold as resistant to such substances, but only to the extent the damage was not caused by incorrectly securing the phone’s protective elements or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the Products for commercial rental purposes; or (iv) external causes or acts which are not the fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of God, are excluded from coverage
Im wondering how to approach this to get my screen repaired "under warranty"....this list is insane
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audiomixman said:
Are you per chance within 30 days of purchase of the phone? I think you can add insurance in that amount of time with Verizon (or even Squaretrade, etc.). I don't think that's the time to admit you already broke it, but...
I know it's money per month, but a couple of dollars for insurance sure comes in handy when the full retail value of these devices is taken into consideration.
If you're out of luck adding warranty, make some calls and tell them the truth. You'll get more help that way than lying. They've heard all the lies already.
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Cool, thanks dude. Ill call Verizon and try to add iinsurance first I guess. Im at about 6 weeks of purchase so im definitely out of it, but ill try. And yeah im definitely ggetting insurance from now on.
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Dyelon said:
I literally hope you die during the course of your day, thank you.
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What a horrible, immature, and disrespectful thing to say.
The OPer said he was going to embellish a story to potentially see if he can ascertain a new phone, but I am encouraging him to not lie.
Next I am looking out for his future phone, sanity, and pocketbook by advising to purchase a rubber case to protect the new phone because this is what I use and it works for me quite well.
I don't think you truly meant what you said so I forgive you.
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I am not sure if Verizon allows this. But can't you like purchase extended insurance with in the first 3 months, that covers this type of damages ?
Buy that and wait a week then request for a fix ? That's what i see them fools do over at AT&T all the time to their iPhone 4 and 4S.
I don't advice to lie either. It may bite you back, karma sucks. But that's and option to look into.
Some similar issue happened to me few years back with T-Mobile, it was my fault didn't have any protection plans.
I told the service girl in store straight up what happened nicely, and that i am really in a pinch.
She did some magic similar to what i mentioned before. And said because i was with T-Mobile since VoiceStream;
She added the Insurance to my plan for 3 months back dated at a Discount, all I had to do is cancel it 3 months later.
Awesome =) u think
But my lessons learned. My Girl didn't like it too much that the Service Girl was so nice looks didn't help matters, and that she put her contact in my replacement phone ...
LCDs are expensive due to the new phone.
Well my day has gone from bad to completely screwed. I just dropped my N7 on my hardwood floor and shattered the top right corner of the tab and now most of my top row is unusable so I was hoping it would be covered under warranty I only got this less than two weeks ago
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Sorry, no it isn't. Warranty doesn't cover any damage caused by you, only problems caused by the product/manufacturer.
Insurance is what you'd need to replace a product damaged by yourself.
Excerpt from warranty:
ASUS will bear the cost for labor and parts if the Nexus 7 is qualified for international warranty service, and the unit shows defects in materials or workmanship under normal usage (excludes handling errors) within the warranty period. However, please notice that Nexus 7 are not applicable in every country or with sufficient components to serve the returned Nexus 7 every time.
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Thats what I was worried about guess I gotta get a hold of Asus and buy a new phone until this is returned
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Sagar96 said:
MOD EDIT....
(JK)
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Not funny and the (JK) doesn't absolve you of violating forum rules against this kind of thing.
So I just got off the phone with customer care. I was exchanging my S4 for another S4 (faint white lines across screen). Before she puts the exchange through she gives me a warning...
"Now just so you know, the ATT Galaxy S4's do not have Gorilla Glass. Other carriers have it but ATT does not."
I proceed to explain how it makes no sense that Samsung would do that and she replies...
"It's not Samsung it's ATT. We have to pay extra for Gorilla Glass and we did not."
I then asked about the ATT version of the HTC One and she replies...
"The ATT HTC one does have Gorilla Glass, the ATT Galaxy S4 does not."
She went on to explain how they've gotten tons of claims regarding easily broken screens on the S4 and so they were recently informed that the lack of Gorilla Glass is the culprit.
I still did not believe her and went ahead and exchanged for another S4. Yet she sounded very confident as she explained it to me and continually batted down my doubt. I went att.com and checked under the details to see if it mentioned anything about Gorilla Glass and it does not. Although it does not mention anything about Gorilla Glass under any of their phones. Verizon on the other hand does advertise Gorilla Glass on their website. Sprint does not.
I wanted to be sure to share this with the community and get your thoughts/opinions. Retarded customer care rep.? Or something to be looked further into? I personally find it hard to believe Samsung would even make it an option to ship some of their phones with and some without but anythings possible.
Hahahaha what a dumb customer rep.
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acruxksa said:
Retarded Customer Care Rep!
It's entirely possible that AT&T would have had to pay extra to use the brand name "gorilla glass" in their advertising, but not likely that the phone doesn't have it since Samsung already stated that the Galaxy S4 has Gorilla glass 3. If only some S4's had GG3, samsung would have said the S4 was "available" with GG3 or something like that.
At best, their reps usually don't know squat, but the suspicious side of me suspects your rep was trying to get you to move to an HTC One because they've got a bunch of them languishing on the shelves.
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Capt said:
Hahahaha what a dumb customer rep.
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But what if it's true?? and it doesn't have gg3
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thatsupnow said:
But what if it's true?? and it doesn't have gg3
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Im sorry but this seems not possible at all. I could see the extra cost to advertise maybe.. But samsung makes the phones for the carrier, i doubt its an ale-carte build your own s4 to cost type of deal. Samsung makes them and adds carrier branding most likely and walla done deal.
The customer service rep is full of it.
Don't expect the help desk person to know more than what Google will find for you...
thatsupnow said:
But what if it's true?? and it doesn't have gg3
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a gorilla glass display costs less than $3 and a non gorilla glass display probably costs $1 or so.
OK people, on odd numbered days we use gorilla glass 3 in our flagship S4 phones and on even numbered days we use something else that's remarkably like gorilla glass 3 even down to the oleophobic coating, but honest, we swear, it's NOT gorilla glass 3. Yes, I know it "looks" like gorilla glass 3 and comes from the same supplier, but trust us, it's not because AT&T doesn't want to pay the extra $2, so make sure you stack the phones manufactured on even numbered days on the other side of this line right here. If you get confused, just look at the sign right there. It says:
Gorilla Glass 3 ----------> Samsung Flagship S4
Samsung almost but not quite Flagship S4<------- Not Gorilla Glass 3
It's got GG3 in it, ATT just didn't pay Corning to use the GG3 name, that's why you don't see it on ATT's website in the S4 specs.
thatsupnow said:
But what if it's true?? and it doesn't have gg3
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It's not true.
Also if you're really THAT concerned about your screen, use a screen protector. Gorilla Glass is strong, but it's ability withstand scratches/damage is highly overhyped and overrated.
it' possible there is no gorilla in att galaxy s4!
many people dropped their att s4 on the first drop and the screen cracked!
While we are at it, my phone only has 1 GB of ram and it's a dual core.
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netnerd said:
it' possible there is no gorilla in att galaxy s4!
many people dropped their att s4 on the first drop and the screen cracked!
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Gorilla glass doesn't matter when a device is dropped. Simple physics takes presidence at the point.
Capt said:
While we are at it, my phone only has 1 GB of ram and it's a dual core.
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Mine only has 9 GB SD card too... wait... that is true
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if we can't tell the difference of whether we have it or not, then how good could it really be? i've already got a micro scratch on my phone and i BABY this thing, no drops (on my new one i should say, first one cracked screen from a 4inch drop, legit)
Call center run incentives for employees a lot. It could be that AT&T center might have a reward for the person who sells the most HTC Ones.
It seems to me the representative was using whatever they could to coerce you to get the HTC One. Nothing can stop the person from saying what they want. Albeit not always the best thing to lie.
AT&T just so happens to be running a great promotion on the HTC One.... So it is plausible.
http://www.cnet.com/8301-1035_3-57588202-94/at-t-offers-htc-one-32gb-package-for-$99/ AT&T offers HTC One 32GB package for $99
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For me doesn't matter. Getting a Spigen GLAS.tR. H8-9 Hardness its at least as strong as Gorilla Glass plus replaceable if scratched.
Weren't most the screen damage posts about the display not the glass?
I am not overly careful with mine, since my arthritic hands keep dropping things. It has dropped from more than "4 inches" and no issues. I am always wiping it off on my "rough" Henley type shirts. Shirts are generally polyester which is a plastic derivative. No scratches at all. I can, doing the same thing, get minor scratches in my eye glasses and get yelled at by the wife.
Also, just leaned on it while re-positioning my self on my car seat. Phone was on center console on top of a flexible lid that opened to a storage area. So, lid and phone flexed. Scared the hell out of me. But, no phone damage.
I am coming to the conclusion it is a very sturdy phone for "most" and a small percentage of owners have not been so lucky. That doesn't console those who have had issues though.
Pretty sure your right most issues were cracked displays under the glass
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The rep was correct. We don't have Gorilla Glass.
We got Monkey Glass instead.
Im running screen protectorless.... had the phone since April and im a copier technician so im always looking at pdf's and email's on my s4... not one scratch... its got gorrila glass yo
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So I have a sprint s4 and have been having issues with the screen cracking. After eescalating the issue to a supervisor at Samsung they have confirmed that no us version of the s4 includes gorilla glass. 3 supervisors have confirmed this as well as the executive customer relations department today. I started a thread identical in the sprint s4 forum.
James
My at&t store claims they are in fact gorilla glass 3 screens. It doesn't add up that they'd change the screen when Samsung manufactures them and at&t is a service carrier.
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