I purchased a S5 G 900V (Verizon) on the 15th (of May) after my last phone died (Razr)... 2 months after the insurance expired of course. The S5 seemed to work fine for the first 3 days and like most I was setting it all up (w/exception of a few root only apps since the verzion phone is locked up).
This last Tuesday late afternoon the phone wouldn't turn on so I did a battery pull and when it booted up it had an unlocked icon (lock that was unlocked) display on the device and the word "custom" displayed under the open lock. The phone would go to sleep and not wake up without a battery pull each time. Device status under the settings area was also the word "custom". I had purchased the device from Best Buy along with insurance at our local mall... and at 7 pm after trying to get the phone to work correctly took it back to the store. The person that had sold me the phone was there along with one of the managers/assistant managers and they both keep telling me it was my own fault for attempting to root the phone (which I didn't do). They fought with the phone for and hour or so and couldn't get anything to work correctly... still getting the unlocked icon and custom word. I was told that if I could get it unrooted they would exchange the device for me, but they couldn't do anything with the phone until I could get it back into ua unrooted status. The assist manager did point me out to another website that explained the use of ODIN and where to get the stock Verizon rom.. which took a good few hours to d/l due to their slow server (not complaining, I'm glad they had it for me to begin with).
I set up and attempted to unroot the device with no avail. Did a factory wipe clean out cache etc etc the ODIN program kept saying it worked and I would be presented with all the normal new phone settings and hoops to jump thru as if it was just being activated... but on a restart the open lock and custom was still there.
Yesterday while looking over forums I noticed the phone was downloading an app I had already downloaded. I looked at the phone and it seemed as if it was re-installing some of the basic play store apps I had! I rebooted the phone and no lock appeared and under the Device status custom was gone and "original" was in it's place. I packed all my boxes and cables up and after work today took the phone in and had them exchange it for a new one. The same assistant manager was there when I had first taken the phone in when I had experienced the strange behavior.
She (the assistant manager), had no problem exchanging it since it didn't have that error showing up.
My major concern is if somehow if/when I connected the phone to my desktop did it (either the phone or computer) try and transfer files that made the phone act up in the first place? I have a rooted Nexus 7 and the Razr I had had ... had also been rooted. I don't think I have anything besides Samsungs device manager and Wugs Nexus Root toolkit, but those shouldn't mess the S5 up I have Eclipse installed but it doesn't launch without manual opening. I would both hate it if I had the same thing happen to this new phone but also dislike the idea of not plugging the phone in to transfer media if I wanted to.
Any ideas... or think it was a bad first phone?
Related
I've got two main problems with my galaxy s.
1) Today at around 1pm I had to force close something (I don't even remember what it was. I had just woken up the phone and went to check my mail, so I assume Launcher pro or something). It kept prompting me to force close, so I just took out the battery and reboot it. The phone can no longer get passed the initial screen (before the S). I've tried to reset to factory defaults, and it still doesn't work. I assume I can re-flash (not home yet) - but I'm wondering what would cause this type of behavior. FYI - I've been running 2.2 JPH with Rombie's mod)
2) I get really bad reception. I constantly will have my phone go from no service to 3-4 bars while sitting in the same spot. I also have a problem in busy areas where I'll lose my connection completely (whereas other people with different phones seem to have no problem right beside me). Is there anything that could be causing these issues?
Side note: When I originally upgraded to 2.2 JPH I had efs issues for a while, and it took me a while to get it up and running. It's working now (phone and data) - I'm just worried there's some residual effects of a mildly corrupted efs or something.
Update...
Things have gotten worse and I really need some suggestions.
I've tried flashing about 5 different firmwares and I can't get the thing going.
The closest I've come is with the stock jh2 firmware. It boots and it goes to a black screen after the S logo. I know this has been brought up but I have not had success with solutions I've found in other threads. I've tried it with pit512 513 and 803. I've tried it with repartition checked and unchecked.
When I try a 2.2 rom (such as the latest jpk) and upon resetting in the recovery mode, I receive an SDCARD failed to mount error (although one time I also received a failed to load DBDATA error). It also won't let me format the sdcard in this screen as obviously it can't mount it.
The closest I've come to getting the sdcard working is on the jh2 firmware i can "load update.zip" from my firmware, and it seems to actually load - unfortunately that update.zip is completely useless (as it's just an unlocker update i believe) - and I can't change the update.zip as I can't access the sdcard.
Please help if you can!
I had the same problem. My phone was working fine and then it just turned off and froze. I resetted it a few times and it would go to the S logo and then the screen would go blank and the buttons would light up. Resetting it a few more times made it work once but then when i started it again the phone would go back to the same problem.
I tried a ton of rom on it and some worked (but my internal sd card wouldn't mount). The problem got progressively worse by it's self and my phone wouldn't even start now. I recently send it back to Bell to get it repaired and hopefully they don't ping me saying it was my fault for ****ing around, which I doubt they will find out at this point since the damn thing doesn't even turn on.
I researched this a fair bit (2 full nights) and found out that it had something to do with me flashing Jp3 and that set my internal sd card as read only somehow. It's a bug and if you google it a lot of people have had this problem but none had a working solution and everyone of them had to send it back for repair.
Edit: I am also Canadian with a bell phone.
If I end up sending it back to bell, will flashing back to something like JH2 help cover my tracks?
Any idea how long it takes? I can't really go without a phone for more than a couple days =/
fuffalo said:
If I end up sending it back to bell, will flashing back to something like JH2 help cover my tracks?
Any idea how long it takes? I can't really go without a phone for more than a couple days =/
Click to expand...
Click to collapse
Honestly, it is a very frustrating process. They quote you a 2 - 6 week window and do not give you any hard time table and to top that off they don't have any loaner phones that are smart phones. The loaners cost $25 and $250 down.
I had to go out and find one from a friend and even then they wouldn't let me use a CDMA phone since i had a HSPA+ data plan and it some how ****s with their system. The only way you can use a phone on their network is using a HSPA+ phone if you need data. Luckily a friend had a HTC magic that was unlocked so I am using that now.
You can try to load up the default rom that ships with it and then send it in for repair.
Is the default rom JH2?
I believe it is this one I9000UGJH2
Alright so I can adb in to my phone when it's in recovery mode.
Does this help at all? Can i try anything from here?
I have a Verizon galaxy tab. During the installation of CWM, my tab was locked up.
I used the recovery image that was mad by Clockworkmod during the process to get back to where I had started. When doing so, I ended up with no gps or 3g functions. The airplane mode is always on, and cannot be turned off.
I have tried installing a stock rom for the US verizon tab, with the same result, no 3g or gps and airplane mode locked on.
I am not sure what got lost in the recovery, and have not been able to find a answer in any searches I have done.
Any help on getting these functions back would be appreciated.
Same issue with Sprint Tab
I had the same issue with my Sprint Tab after installing a basic "Relax and Sleep" app. I fought it for 5 days with the help of Samsung and Sprint. We master reset and data wiped. We tinkered with multiple settings under the secret codes. In the end, Sprint said that they don't cover or service the device. They refused to swap out the device or do anything. Samsung said that I had to send it to them to repair and they would return it in 5-10 business days.
After multiple phone calls, I sent an email to every corporate email address I could find at Sprint. If I hadn't bought my Tab at a Third party vendor (Radio Shack), Sprint was willing to let me out of my contract. In the end I had to settle for 2-3 weeks without my 35 day old toy and a one month credit.
If you find a solution or the root of this problem, I would love to know.
What do you see when you type *#1234# into the phone dialer?
No phone dialer on a verizon tab, so I can't enter that.
Still looking for help in understanding what turned my radio off and how I can get it back.
Some additional information.
I reflashed the stock rom again to my tab. After doing so, I proceeded to re-download some of the apps I had on prior to the flashing. One of these is Z4root. When I opened the app to root the tab, it said the tab was already rooted.
This makes me wonder, is there any area of the file system that is not getting touched when I flash the new rom to the tab? If so, is this where the problem I am having with the radio being off, located.
Any thoughts?
I've had the phone for a few months, only used it for 2 weeks then put it back in the box with plans to resell it. Dad needed a new phone for his job so i decided to give it to him and every day for the past week ive gotten at least one phone call from him with problems. He is extremely new to smart phones but I never had a single issue with this phone prior to giving it to him. For some reason he will receive text messages or voice mail and sees the notification icons up on the notification bar but when he goes to pull the bar down it does nothing. The only way to resolve this issue is to restart the phone then all of a sudden the pull-down starts to function as it should. The phone is completely stock out the box i didn't feel the need to touch anything or have to root it for any reason.
He had to go to AT&T to get a sim card for it and the people there basically wanted to run him out of the store and not even touch the phone because they do not sell it so not a single person wanted to even help him out even though he just dropped more money into their pockets by upgrading his plan to a smart phone plan. before i gave him the phone all i did was a factory reset to wipe out any of my data on the phone so it was clean and like new for him.
Im at a loss because the whole time i used the phone i had no issues and since the day he got it he has had nothing but problems. I chalked this up to user error but its not because when he gave it to me to see if i could figure out why things were acting weird the only thing i could think to do was restart the phone. Does anyone have any suggestions as to why this may be happening and/or how to go about fixing it and not making him regret ever having to get a smart phone much less this N4?
New paragraph!
What messaging apps are you using? You could always download the toolkit and flash the stock factory image again.
I would try another factory reset just to make sure things didn't go haywire during the reset you already did. I have had a bad reset with a phone before.
Sent from my Nexus 4 using Tapatalk 4 Beta
yeah im gonna have to get with my dad and fool with the phone more. Its hard to troubleshoot something when he lives 45mins away and calls me with problems while im at work.
ONCE AGAIN the whole phone is stock so that would lead me to believe that the stock messaging app is being used. I will talk him through doing a reset again and see how that works out for him. From what he told me the only app hes even installed outside of everything that comes on the phone was Map Quest, which i told him he shouldn't need because Google Maps is already loaded on. So first im going to have him uninstall that from the phone as well as from his downloaded apps list in the play store and see if that changes anything.
Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
on the phone that's already taken the 4.3 update you cannot go back to stock 4.2.
You can however root. Then install titanium and freeze the 'sprint installer' and sprint id applications.
Just wait 'till tomorrow do not take any risks because it's your mother's phone and she wont need root. Service will flash a rom to it hope it will fix it. Have a good day
Sent from my E-Tab10 using xda app-developers app
Yes, take it to Sprint and have them fix it. You did nothing wrong so it shouldn't be upu problem.
Sent from my SPH-L720 using Tapatalk
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
chaosacolyte said:
So I went to the Sprint store today, to see if I can get my mom's phone fixed. According to the technician, there is nothing they can do until Sprint pushes an update to fix this problem. The technician tried fixing a previous customers phone with the same problem, and came to this conclusion. He even said switching out the phone wont help because eventually the 4.3 update will push to that one and might glitch like this phone. I guess I will hold back on updating my dad's phone when he gets his OTA.
I have temporarily fixed the notification by turning off notifications for Sprint ID, so it wont keep on popping up, but I do not know if it will try to download in the background or not.
I heard Sprint was going to push an update to fix the Knox notification showing up when switching to wifi on the S4 and Note 3, and hope they might attach a fix to this in the update.
Click to expand...
Click to collapse
Thanks for the update! the auto install of the Sprint ID on my gf phone was driving me crazy..
chaosacolyte said:
Hello all, my family all just got new phones. Both my mom and dad got the S4. I activated my dad's phone with no problems and everything is running great. It did not get the OTA update so it is still on 4.2.2. My mom's phone on the other hand has some issues. Right after activating and running initial stuff, I got the OTA update message, and decided to update that phone. it downloaded, rebooted, installed, and rebooted again. It seemed everything went fine.
Upon further setting up her phone, I noticed that there would be a notification about Sprint ID downloading a "Default ID" pack, and it trying to install it. But it would fail every time. Any changes to the internet connection (going from 3g to wifi or vice versa) would trigger Sprint ID to start up over again and download and fail to install. This kind of gets annoying after a while. Since my mom's phone is not rooted, I can not freeze or uninstall the Sprint ID apk. Force closing it does not help, because it starts up again when changing internet. I spent a good 30 minutes with the Sprint Chat online with no help. Even factory resetting does not fix the problem. Sprint could not help, and forwarded me to a Samsung chat person online. After 20 minutes with that person, they said that they went through all troubleshooting steps and could not help and asked me to call their hotline (which is open on Monday).
The odd thing is, according to Sprint's website, Sprint ID isn't supported on the S4, and my dad's S4 with 4.2.2 does not have it. could the 4.3 update have accidentally added Sprint ID? Is there any way to remove Sprint ID without root? Or root with 4.3, and somehow flash back to stock 4.2.2 without messing with knox? I can try going to the Sprint store tomorrow and see if they can do anything, but I would rather try alternatives first.
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Click to collapse
I just received a replacement phone that is having the same issue, and it's on 4.2.2 - has not received ota update notice. In addition, the CF Root Procedure which seems to work for most everyone is not rooting my phone.
Hi,
I updated my Nokia 6 early yesterday morning, February 21st. The update was 1,7GB in total, don't know what it consisted of. The update came to my phone through standard automated update check, I got a notification to connect to WiFi, I did, the update downloaded and installed.
Apparently, it was the Android Pie update, though I didn't look that closely.
So, 100% stock ROM, no mods, fully official update method. No tricks. Connected to wall, 100% battery.
After the update the phone booted and asked to reboot to install operator updates. I'm not quite sure the exact wording of the message pop-up, but that's what it asked as far as I can remember. I agreed to reboot, the phone shut down, and never came back to life again.
It won't respond to any key presses. It's completely bricked.
I'm going to get it fixed in a shop, where it'll go to have its display changed anyway. I'm writing this here to ask, has anyone else had troubles with the update? It was rolled out in Finland apparently February 21st or 20th, or then I haven't reacted to the notification before. I'm quite unhappy with the state of the matters, since it seems to be the official update that bricked my phone.
So, anyone had any troubles with Android Pie update?
Mine bricked 2 days ago after the same Android pie update, 1.7 GB. I have tried flashing to no avail. Currently looking for ways to restore a bricked Nokia 6 TA-1021.
rwaithera said:
Mine bricked 2 days ago after the same Android pie update, 1.7 GB. I have tried flashing to no avail. Currently looking for ways to restore a bricked Nokia 6 TA-1021.
Click to expand...
Click to collapse
According to the service personnel, a small wonder happened when they plugged in my TA-1021 - the device started right up. It's quite extraordinary claim, since my phone was connected to my charger when it shut down, and it was showing 100% battery.
I have no reason for this, only speculation. The only explanation I can come up with outside of some divine intervention is, that the phone did not shut down after all. Instead, it was stuck on some loop with screen off and buttons inoperative. When it finally ran out of battery, it responded right away when it received more power.
I did not try and flash my phone myself. Nor did they flash it in the shop. It wasn't necessary, the phone is now fully functional.
Maybe try to plug it in briefly and see what happens. If nothing, then just unplug it again and try another time tomorrow. Btw. HMD Global's chat support was very responsive, so I highly recommend contacting them if you suspect that your case was caused by the updater itself.
Mine didn't get bricked, but it started having issues with Google accounts. After the update, all apps which use my Google account to login had login errors & I couldn't add Google accounts onto the device. I manually synced the account, removed the account & tried to add it again (shows a "sorry something went wrong" message everytime I try to add an account), wiped the cache, even factory reset it, but nothing helped. I finally had to spend some time learning how to downgrade it & was able to add accounts on the device again. But after I updated my device with Android 9 (V6.12) again, the issue came back.
my all google apps arent working on TA-1000
mine is completely bricked. wont turn on at all. TA-1033.
Is there anyway to fix this?