Database Users

Data not working on my wife's phone

My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks

CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.

Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.

CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.

I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.

I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.

Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?

I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.

I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.

Nexus S total network loss.

So my girlfriend's Nexus S has been losing the entire voice and data network and going into no service mode, no biggie at first, just cycle airplane mode, then it went on to rebooting because you would select airplane mode from the power off menu but it would not check the box in the wireless settings menu.
After the reboot the box would show checked and airplane mode could be disabled and the service would resume. The the phone started getting stuck in airplane mode and not even rebooting it would bring it out the first few times, then it got to the point of resetting the phone, a wipe cache/data reset didn't fixed it. So off to T-Mobile for a new sim card. Rebooted the network immediately. And as of last night its back in full force and now not even a new sim will resurrect the network.
Have tried wiping, reflashing stock 2.3.3, new sim again, multiple resets, had to get an toggle widget to get it out of airplane mode and still a dead network, all this time the network in the *#*#4636#*#* menu showing unknown and is not able to be changed and reverts back to unknown immediately, OEM specifics settings button is greyed out and you are not able to disable the radio either.
While I'm going to call Samsung on Monday and I guess send the phone off, I worry about mine because it too does it but only once a month or so, but I do constantly have issues resurrecting the phone from airplane mode at times because the box will not be checked in the wireless settings menu but I can see the airplane instead of network bars, problem persists with reboots sometimes.
I also would like to add that even when the box is not checked in the wireless settings menu for airplane mode, if you click it it just hangs forever and will try to select but never will and stays grey like its turning everything off, but if the scren goes off its like you never tried.
Has anyone else seen this? I have seen a lot of people with data network issues or having to reboot to get voice network back but nothing as bad as I'm experiencing.
Both our phones are and have been completely stock and unmodified.
Thankfully we still have her Vibrant and in case I need to send mine in my Nexus One.
Sent from my Xoom using XDA App

Have you tried restoring from another persons' pre-made nandroid backup?
This over-writes the radio firmware, you should give it a go!
I also found that I had problems on 2.3.3, however reverting to 2.3.2 gave me no problems!
Just contact me if you need any help restoring from a nandroid backup or finding the 2.3.2 backup files

cdaly985 said:
Have you tried restoring from another persons' pre-made nandroid backup?
This over-writes the radio firmware, you should give it a go!
I also found that I had problems on 2.3.3, however reverting to 2.3.2 gave me no problems!
Just contact me if you need any help restoring from a nandroid backup or finding the 2.3.2 backup files
Click to expand...
Click to collapse
Is that true? I am just on the verge of calling samsung. My phone won't connect to or display any available networks, and is pretty much now dumbed down to a small tablet. I've tried everything except another persons nandroid backup. I've been told to stay away from flashing another persons... but I'm really desperate.
If you could provide me with a backup, that would be awesome.

I'm having identical problem.
It was working fine yesterday, look back to it and now it's got no mobile network, nothing. Just the no bars and cross symbol. I've tried wiping dalvik cache, reflashing the radio, wiping data/factory reset, reflashing the rom, restoring with a backup (Backup of when I first rooted the phone) and still no signal. Nothing has worked..
Anyone got ideas on how to fix this issue?

Gawthorne said:
I'm having identical problem.
It was working fine yesterday, look back to it and now it's got no mobile network, nothing. Just the no bars and cross symbol. I've tried wiping dalvik cache, reflashing the radio, wiping data/factory reset, reflashing the rom, restoring with a backup (Backup of when I first rooted the phone) and still no signal. Nothing has worked..
Anyone got ideas on how to fix this issue?
Click to expand...
Click to collapse
Can you search for and view available networks?

This sounds like the CM7 powerwidget problem (3g/2g) I used it and I loss all network, phone process will crash every second, however if your phones are stock I can't think in anything causing it.
For CM7 you'll have to reflash and delete userdata or edit the sql database for the providers and change a value to 0, but you need root.
When I went to *#*4636.... my preferred service was "unknown" too, but now it is OK.

Try to dail:
*#*#4636#*#*
and find your network information.

ketchup539 said:
Can you search for and view available networks?
Click to expand...
Click to collapse
Nope. Sits their 'searching' but nothing shows up.
In, *#*#4636#*#*, it gives little to no information. Just says nothing for current network and for GSM disconnects it has,
Sate: DvInactiveState
disconnected with last try
at 9:59AM
fail because No Error
And that time never changes, stays at 9:59AM.
As my above post suggested, I've tried doing a factory reset and reflashing. I don't think I use CM.. I flashed with Oxygen 2.1.6 (using it's kernel) but I restored to Oxygen rom and trinity kernel after it didn't work.

Gawthorne said:
Nope. Sits their 'searching' but nothing shows up.
In, *#*#4636#*#*, it gives little to no information. Just says nothing for current network and for GSM disconnects it has,
Sate: DvInactiveState
disconnected with last try
at 9:59AM
fail because No Error
And that time never changes, stays at 9:59AM.
As my above post suggested, I've tried doing a factory reset and reflashing. I don't think I use CM.. I flashed with Oxygen 2.1.6 (using it's kernel) but I restored to Oxygen rom and trinity kernel after it didn't work.
Click to expand...
Click to collapse
That is the EXACT same problem I have. I too was using Oxygen 2.1.6 and lost all connectivity. I've just locked my bootloader and flashed back to stock ready to send for repairs. That rom must be doing something >.>

Oh no
I didn't want to send it back D:
Anyone got some suggestions that I haven't tried?

Gawthorne said:
Oh no
I didn't want to send it back D:
Anyone got some suggestions that I haven't tried?
Click to expand...
Click to collapse
I've been trying *everything* for last past few days. Nothing is working. That shouldn't stop you from trying though. Just stay well away from ODIN and those i9023 files, I've seen bad things.

ketchup539 said:
I've been trying *everything* for last past few days. Nothing is working. That shouldn't stop you from trying though. Just stay well away from ODIN and those i9023 files, I've seen bad things.
Click to expand...
Click to collapse
Cheers, going to a mates place soon to see if he has anything up his sleeves to try and fix this annoying issue..
If we somehow fix it, I'll be sure to post how we did here.

Gawthorne said:
Cheers, going to a mates place soon to see if he has anything up his sleeves to try and fix this annoying issue..
If we somehow fix it, I'll be sure to post how we did here.
Click to expand...
Click to collapse
Ok, it'd be great if you worked something out. I'm so glad i'm not the only person with this issue!

Anyone had any breakthroughs? *hopeful*

I wouldn't call it a breakthrough but I got somewhere!
Ended up putting a extremely thin piece of wire into the external antenna port at the back of the phone. Wasn't too keen on doing this, but my phone now has reception isn't stuck at the dreaded -113dbm.
The reception isn't good, but it's enough to send texts and have calls.
Although the area needs quite good reception for me to receive anything, and it's extremely sensitive. To get 3 bars in a place where I usually get full bars, I have to be outside. While inside it's reduced to none or 1 bar, which is enough to send/receive texts and a sort of lagging phone call (did a few tests). As mentioned before extremely sensitive. The phone seems to like it better when it's up-right. In the middle of the CBD at Brisbane I get full reception and 3G, which is fine but in the places where you usually get 2 bars, you get no signal at all, unless you're outside.
So this is hardly a fix. I will most likely be sending it to Samsung to get it actually fixed. Either that or get it fixed the same day and pay probably close to $100 so I don't have to wait 2 months waiting for Samsung to twiddle their thumbs.

Thats awesome! But I'm going to post mine off to Samsung USA tomorrow, which will take forever considering international shipping. Where could you get it fixed same-day? I'm going to try this wire thing

So it can't be a software issue, but maybe the rom overloaded the antenna and fried it or something? I'm glad we've got that far.

I've seen that nexus s has a problem like the iphone, the antenna gate. Try take the phone with the left hand looking to no touch the rear of the softkeys
Inviato dal mio Nexus S usando Tapatalk

RcrdBrt said:
I've seen that nexus s has a problem like the iphone, the antenna gate. Try take the phone with the left hand looking to no touch the rear of the softkeys
Inviato dal mio Nexus S usando Tapatalk
Click to expand...
Click to collapse
Its more serious than that my friend! Thanks anyway

I got a quote from a place in Brissy called "FixMyMobile" and they said if they can fix it, it will cost $99. Although I'll get quotes from different places (if I find them) and see what they charge however I don't think I will be able to get cheaper, most likely around the same price..
So I may do that to not wait the ridiculous time it will take to get it back from Samsung.. Not sure on places in NZ though.
Yeah it seems like a hardware issue definitely. I eventually reverted the phone back to stock everything and it still happened, so that there shouts hardware issue.

Windowsbreak/interop unlock seems to have killed my phone

Ever since unlocking my phone, I have been experiencing very troublesome issues. It all started with picture messages not going through and giving me "Can't Send Message. Try Again." Then pictures that I received started coming in as "Media content in this message" that never downloads. I tried showing this to a friend of mine that also has WP7, but of course the image sent. That is literally the only picture I have been able to send in the past two weeks.
Nothing seems to affect it as far as battery percentage, signal strength, Wi-Fi connectivity, or anything.
Websites are also having a lot of trouble loading. Most won't load unless I let the loading bar get to about 90%, then re-enter the address. I also get a lot of "We're having trouble viewing this page right now" messages. Very frustrating.
The Marketplace has been having trouble loading at times as well.
Some apps and games that require internet connections are having spotty issues. Sometimes USA Today won't load any news. Words By Post gives me network connection errors. 4th and Mayor sometimes tells me I have no connection to location services.
All of this is really starting to frustrate me. I can't figure out what is going wrong. The only thing I can think of is that I Windowsbreak/interop unlocked my phone around the same time I started having issues. All I've installed is a battery percentage meter, a screenshot app, AdvancedConfig to change my themes and get rid of app dehydration, and WP7 Root Tools so I could get the 8107 update.
PLEASE, someone help me.
and for reference, I have a Samsung Focus with 8107 on it.

Oh and another issue, sometimes my phone goes through HUGE lag phases where scrolling through menus is incredibly choppy and slow. The only way to fix it is to lock the device and let it rest for a minute.
I may try and get video evidence of this.

I would do a hard reset and see how it works and then slowly proceed with unlocks/homebrews again one step at a time and make sure your phone works well before going the next step. And, make a back-up each time so you can go back one step if you find the one that messes up.
Never try to change and hack everything at once; errors can occur.

Ehh I'm really not trying to do a hard reset just yet...I'm hoping there is some magical solution to this.

SD Card?
Have you an SD Card installed and how much of it is used? Like you, I would do everything short of a hard reset to solve this problem.

No sir, no SD card has been installed into this phone. I learned my lesson after having to get a replacement when I got an irreversible card read error on my last Focus.
That being said, this is a refurbished device.

rmcgraw said:
No sir, no SD card has been installed into this phone. I learned my lesson after having to get a replacement when I got an irreversible card read error on my last Focus.
That being said, this is a refurbished device.
Click to expand...
Click to collapse
Some users were having data issues after windowbreaking. There is a fix in the thread and it's quite simple iirc. Ask in the thread.
edit: try this too
http://answers.microsoft.com/en-us/...n/6a94ab3b-484b-4f29-88b7-d752fdbe4737?page=2

Well, after failed attempts at fixing this, and even working with Heathcliff on a solution, I decided to hard reset.
Re-unlocked my phone and installed AdvancedConfig. So far everything seems ok.

I know that it resets to release 5 instead of 6 which could lessen your data , but it is easily fixed in diagnostics :
*#32489#
back 1 time
NAS CONTROL
[5] RRC(HSPA) CONTROL
1 TO DISPLAY mine read release 5 after windowbreak
I then changed it back to release 6
you might also have dualmode turned off, turn it on for better perfomance
if you used heathcliffs interop did you also go to *#94765# auto sim config?
If all else fails talk Jax he made windowbreak!

samsung s7 edge automatically reboots for hours

it'll crash it self, try to reboot (like an infinite loop) but it just freezes up during reboot. it would usually take about 3-7 hours to reboot after i kept restarting it myself. today it took about 18-22 hours. also its acting slow if i am lucky to get it back up, lots of lag. I tried a factory reset, it didnt work (it failed). So I flashed it with an application named odin after I downloaded the stock AP, BL, CP for tmobile. (tmobile phone btw)
no one has ever attempted to ever flash this phone or trying anything crazy on it. it just started happening out of no where. I have asked tmobile for a replacement. I waited a week because they said they were out of stock, I called today and they said the new phone wont be in for another 27 days... hahaha.
anyways, the problem is more than just annoying as you could imagine. what would do you guys recommend me to do? I have already lost all my data on my phone. i dont care about whatever is on there anymore, i cant even make a phone call or a text on this thing. i am about to download ODIN, the stock firmware files and try flashing it like that again. I did that last time about 4 times because even after I did that, it was still having problems and kept starting. there is something seriously wrong with this phone, but i dont know what? I dont know what to do

any thoughts? I think it may just be a hardware issue

If you have already tried flashing it with ODIN and same issue persists.. then it definitely is a hardware issue
Get it replaced ASAP

I also think it's the hardware. The processor is maybe damaged or is overheating.

okay great, my thoughts exactly. just 20 more days until tmobile will have my replacement...

Axon 7 - help pls - some apps freezing

Hi
With help from this forum I upgraded my Chinese Axon 7 to Build A2017V3.0.0B17 back in the autumn. It's now on Build A2017V3.0.0B23. I think it did that update a month or so back.
Anyway for some weeks, which I don't think coincided with the update (but it may have done), I have apps freezing on startup. E.g. Uber splash screen comes up and sometimes it goes to the next (white) screen before it freezes, and sometimes not. In Chrome I have a number of tabs, sometimes it starts properly and opens them all and sometimes it freezes before it's opened them. (With Chrome , if I keep closing it down and restarting eventually it works).There are lots of apps like this, although there are also lots which are still working OK.
So last night I took the plunge and set it back to factory. Iv'e been reluctant to do this because I am on such a steep learning curve on rebuilding phones and I wasn't sure what it might do.
The outcome was that it reset just fine, still on B23, and so I started putting back my apps. Only to find I still have the issue.
So... should I put it back to B17 and see what happens, or can anyone advise anything else to look at before I do?
Thanks

Oh well, over the weekend I took the plunge. I used EDL method to put on A2017G onto my A2017 phone. It took a couple of attempts, and I think I have one or two outstanding gremlins, but by and large the phone seems at least as good as before. I need to check out making and receiving calls - tested it once with my partner and all was fine but a later call seemed to conncct but nothing heard by me. Using it as a phone is a small part if it's existence but it's important.
I have got back some of the Google stuff which didn't work after the last update, like Timeline.
However I don't seem able to get back into FTM mode or to get my PC to recognise the phone any more (except as a disk device) so I guess next time round I'll have to splash out on a new phone...