Database Users

Data not working on my wife's phone

My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks

CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.

Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.

CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?

CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.

I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.

I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.

Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?

I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.

I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.

2nd EVO to have GPS Reboot Issue

I know there are similar posts about the general issue but not this particular problem so dont waste my time with search suggestions or flaming me!!! My first EVO had light leakage and after the recent update any activation of the GPS caused the phone to randomly restart (the only non stock thing about the phone was I used UnrEVOked one click "root"). I finally asked for a replacement, got it yesterday and received the OTA today. I hard reset the refurb right out of the box just to make sure. I only had basic programs on this replacement (goggles, google voice, myspace, aim, fourquare, pandora, facebook, twitter, and thats about it) and did not restore anything but my old SMS messages. I just started up foursquare and guess what? THE RANDOM REBOOT! Any advice? I doubt it is fourquare or any of the other basic programs so I'm lost!!

When my phone was randomly rebooting due to gps issues, I solved it by doing a factory reset. I too thought at the time that it was related to an app that was currently installed but I reinstalled all my apps afterwards and the problem hasn't occurred again since performing the reset.
Sent from my PC36100 using XDA App

well i did a hard reset on the first and then even did it by the clear storage setting... then got a completely new evo with the same problem after the OTA update

I had to do a factory reset for mine too. The phone was resetting anytime an app was accessing GPS.
The interesting thing was that when I pulled the micro SD card out of the back, the problem was solved. Of course, once I put it back in, it returned. I have no idea what the significance of that is but nevertheless did a factory reset yesterday and so far no more problems with all the same apps reinstalled.

Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?

I have had random reset issues with my own Evo, and have hard-reset the device twice already to try and solve the issue. The problem returns after a matter of days. I came to the forums hoping to solve the issue, but so far I have only confirmed what others have seen.
Firstly, I run stock with no root.
Accessing Maps, Camera, ShopSavvy, Goggles, all reset the phone immediately. Also accessing apps that have no GPS access (e.g. NYCMate, Newsrob, Flixster) were causing a reset.
Most importantly, once my phone reset the first time, it would not cease until I removed the battery, or until it drained itself of a charge.
Finding this thread may have solved my issues and saved me a trip to the Sprint store for a reconditioned device.
I have been able to replicate the "solution" of removing the MicroSD card. I have also been able to use a second (newly formatted 2GB) card in its stead with no restarts. My thoughts now are to wipe the original card and replace it and see what happens. If this solves my/our problems, that would be fan-flippin-tastic.
Of course, if the problem persists, it is either an issue with the specific card itself (Samsung 8GB) or with the reader on the phone.

My phone reboots a few minutes into a call when GPS is active in Google nav.
Frustrating to say the least.

So, after hard resetting my phone did the same thing after a few days. Then I found this solution and haven't had any issues since. Granted it's only been a few days, but this definitely worked.
1. Call Sprint and have them give you the MSL CODE for your phone.
2. Dial ##GPSCLRX#
3. Enter the MSL code that you recieved from Sprint.
4. Your phone will reboot.
5. After your phone starts up again it should not reboot because of a GPS crash (test it out).
I will warn you that some have reported having an endless boot loop as a result and had to do a hard reset from recovery. So backup your data first if you need to. I did mine without the bootloop.
I also read that ShopSavvy may be the culprit. I removed it from my phone before doing this as well. You may want to try that first. I'll report with an update after a couple weeks if still ok or if the problem returns. Even if it does return, this is a relatively simple fix until Sprint gets something official out (yeah, right).

this did not fix my phone it is still rebooting

what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"

drdrewdown said:
what radio are you guys using? have you updated it recently? or still on the old 7.28? just curious cuz this happened to a friends EVO i am in charge of & sprint store appeared to have updated it as their "fix"
Click to expand...
Click to collapse
I'm running: 2.05.00.06.10
For me, I didn't change anything that I remember outside of installing apps(no radio, etc updates) and it just randomly developed the reboot issue. Doesn't seem related to GPS to me.
I got into a reboot loop while emailing pictures today(had to pull the SD card to stop).
I got a reboot today(but not a loop) when surfing the app store
I get most reboots while surfing the web using dolphin

SD card is the culprit?
I am experiencing all these same symptoms, except for the fact that at this point, I have restored the phone to 'factory' settings, as well as formatted the SD Cards mutliple times (on the phone). I have no apps on the phone, except for those that come with the factory reset image.
I simply have the 4G and GPS turned on, and my google account synced. When I try to surf the web for more than 20 minutes or so using the default web browser, the phone starts to reboot.
I'm at my wit's end and now I'm off to Fry's to buy a new SD Card. seems like that worked for at least one person above.... any other fixes, much appreciated...

Took an evo with this issue to sprint and they replaced the phone. After doing all the things that you did to solve the problem, decided it was hardware related. Have not had the issue with the replacement phone yet(1 month).
Sent from my PC36100 using XDA App

My brother's Evo was doint this and I tried the factory reset on it twice. It's off with Best Buy right now, hoping he'll have it back before Christmas. Wish I'd seen this thread first but oh well. I'll try ideas here if it still does it when we get it back.

replacing the phone was the only thing that worked for me but i now have light leakage and a loose screen as well as small dings on my phone. making the switch to tmobile soon. form what i hear they give out new phones not refurbished ones.

allofthepeople said:
Thanks I removed it, now no GPS issue??? So what could the problem be the card itself or something that reads the card?
Click to expand...
Click to collapse
Try re-formatting the card with the Evo itself (not a PC)

Good info in this thead.
Mine seems to be working better. Too short of time to call it fixed.
what I did....
1.pulled the SD card and loaded all contents to my laptop.
2.formatted the SD card in my phone
3. Reset GPS using the ##gpsclrx# - I had to do this 3 times. Using GPS Test, I noticed that the GPS was working then locking up (not causing a reboot). After the 3rd time of resetting, it was working properly.
Before I tried this...my phone was rebooting randomly...but...sometimes every 30 secs or so. It's been up for about an hour now with all radios turned on.

Updated post: Can't get my phone to work at all

I've got two main problems with my galaxy s.
1) Today at around 1pm I had to force close something (I don't even remember what it was. I had just woken up the phone and went to check my mail, so I assume Launcher pro or something). It kept prompting me to force close, so I just took out the battery and reboot it. The phone can no longer get passed the initial screen (before the S). I've tried to reset to factory defaults, and it still doesn't work. I assume I can re-flash (not home yet) - but I'm wondering what would cause this type of behavior. FYI - I've been running 2.2 JPH with Rombie's mod)
2) I get really bad reception. I constantly will have my phone go from no service to 3-4 bars while sitting in the same spot. I also have a problem in busy areas where I'll lose my connection completely (whereas other people with different phones seem to have no problem right beside me). Is there anything that could be causing these issues?
Side note: When I originally upgraded to 2.2 JPH I had efs issues for a while, and it took me a while to get it up and running. It's working now (phone and data) - I'm just worried there's some residual effects of a mildly corrupted efs or something.

Update...
Things have gotten worse and I really need some suggestions.
I've tried flashing about 5 different firmwares and I can't get the thing going.
The closest I've come is with the stock jh2 firmware. It boots and it goes to a black screen after the S logo. I know this has been brought up but I have not had success with solutions I've found in other threads. I've tried it with pit512 513 and 803. I've tried it with repartition checked and unchecked.
When I try a 2.2 rom (such as the latest jpk) and upon resetting in the recovery mode, I receive an SDCARD failed to mount error (although one time I also received a failed to load DBDATA error). It also won't let me format the sdcard in this screen as obviously it can't mount it.
The closest I've come to getting the sdcard working is on the jh2 firmware i can "load update.zip" from my firmware, and it seems to actually load - unfortunately that update.zip is completely useless (as it's just an unlocker update i believe) - and I can't change the update.zip as I can't access the sdcard.
Please help if you can!

I had the same problem. My phone was working fine and then it just turned off and froze. I resetted it a few times and it would go to the S logo and then the screen would go blank and the buttons would light up. Resetting it a few more times made it work once but then when i started it again the phone would go back to the same problem.
I tried a ton of rom on it and some worked (but my internal sd card wouldn't mount). The problem got progressively worse by it's self and my phone wouldn't even start now. I recently send it back to Bell to get it repaired and hopefully they don't ping me saying it was my fault for ****ing around, which I doubt they will find out at this point since the damn thing doesn't even turn on.
I researched this a fair bit (2 full nights) and found out that it had something to do with me flashing Jp3 and that set my internal sd card as read only somehow. It's a bug and if you google it a lot of people have had this problem but none had a working solution and everyone of them had to send it back for repair.
Edit: I am also Canadian with a bell phone.

If I end up sending it back to bell, will flashing back to something like JH2 help cover my tracks?
Any idea how long it takes? I can't really go without a phone for more than a couple days =/

fuffalo said:
If I end up sending it back to bell, will flashing back to something like JH2 help cover my tracks?
Any idea how long it takes? I can't really go without a phone for more than a couple days =/
Click to expand...
Click to collapse
Honestly, it is a very frustrating process. They quote you a 2 - 6 week window and do not give you any hard time table and to top that off they don't have any loaner phones that are smart phones. The loaners cost $25 and $250 down.
I had to go out and find one from a friend and even then they wouldn't let me use a CDMA phone since i had a HSPA+ data plan and it some how ****s with their system. The only way you can use a phone on their network is using a HSPA+ phone if you need data. Luckily a friend had a HTC magic that was unlocked so I am using that now.
You can try to load up the default rom that ships with it and then send it in for repair.

Is the default rom JH2?

I believe it is this one I9000UGJH2

Alright so I can adb in to my phone when it's in recovery mode.
Does this help at all? Can i try anything from here?

[Q] Wifi Issues?

Lately, since my phone got a little wet (dried out the phone in rice and cleaned it out with Rubbing Alcohol), some apps on my phone have been running slow.
I thought maybe it was just the application at first, so I cleared the app's cache. Then I noticed it took a long time to display images from Google Now (such as movie suggestions, or weather icons). So I took the time to completely reset my phone from scratch and flash NAE ROM and Firmware (without the bootloader) this afternoon. After waiting for everything to download and get setup, I tried browsing a website. It took forever, what should have immediately loaded (within 5 or so seconds), took 10+ seconds to load. Tried logging into pushbullet. I remember that the login process was quick and painless. Again, this took a while to load. The initial configuration for the phone setup which is usually quick for me, took a while to just login to my google account.
I was wondering if maybe the cause of this slowness is something happened to the internal storage when it got wet. Are there any programs that can test the phones internal read and write speed, or possibly any networking throughput applications that you all could recommend? I am going to try and take it in for a warranty replacement if I can get into the Sprint store in the next day or so. I really don't want to, as I am going out of town for two weeks and don't want to be phone less during that time period.
EDIT: After running A1 benchmark, and getting average (what I think anyways) results, ~60 read, ~8 write for the internal storage (not micro SD Card). I am wondering if it is another issue, possibly that my wifi antennae or hardware is defective? As the slowness tends to be an issue when running on Wif.
EDIT2:
So after some testing, there definitely seems to be an issue somewhere a long the lines with WiFi. This happens on multiple wifi networks. Say for instance, I use pushbullet to send a link to my phone. ll, if I am on WiFi, I don't get the push notification unless I request for an update. If I turn off WiFi and hop onto 3G, I immediately get the push notification. Note, this is after a fresh re-install of the NAE ROM. So, I am mighty confused as to why this is happening. It seems like it is definitely a push notifications issue, because as soon as I hop off WiFi, I got e-mails, and several other notifications. I tried installing this and lowering the heartbeat, assuming that is the problem, but I don't think it is. Is there anything else I can do or check to verify what is causing the push issues?

[Q] Do I have a faulty phone or is this just normal

I just got my G2 delivery from Verizon and have been playing around with it for about an hour or so. I have the preinstalled sim card pulled out because I need my other phone as my daily use phone for the time being until I have time to transfer things to the new phone. So for now i'm just using wifi to play with the G2. It came with the OTA update 24A already on it so I guess i'm up to date.
So far the phone seems to work great except for two odd problems that I can't seem to resolve even with two factory resets. Just wanted to see if anyone has any answers, if I have a faulty phone or if this is just how things work with this phone. Both problems happen on a reboot of the phone.
1.) I set my brightness level manual 50% and my screen timeout to 30 seconds but everytime the phone reboots, it resets the brightness level to 100% and the screen timeout back to the default 1 minute setting. If I make the changes again and reboot the phone, it resets things again back to default. Is this a software glitch? Does this happen to everyone? Or do I have a problem that requires me to return the phone for a new one. I guess I could live with it, but i'd rather not have to.
2.) This one is really odd. The first time I turned on the phone or did the factory resets, I had a notification in the drop down list that I needed to accept LG user agreements. I did so and the notification went away. When I restart the phone, the user agreement notification pops up again, but this time it doesn't ask me to accept anything. I just need to clear the notification from the drop down list. How on earth am I supposed to get this to go away completely.
I haven't rooted it yet because I might need to return it so I am completely stock at the moment. The only thing that I don't have is the sim card installed, but I can't imagine that not having the sim card plugged in would cause these two problems. Does anyone have any possible reasons for these two problems or should I just return the phone to Verizon for a new one?
Thanks for any suggestions....
EDIT: Did a little research and found a post on the AndroidCentral forum that my brightness problem may indeed be the result of having the sim card pulled. I have to wonder if it is also the reason for my user agreement problem, but won't know for sure until I can put the sim card from my old phone in the new phone. For now I will take a wait and see approach. Feel free to delete this thread if need be.