Database Users

official firmware upgrade issues from Kies

I tried different machines before I sorted the connectivity problem to establish connection to my device until finally my PC can recognise my device.
Now comes the next headache, after getting the connection established I clicked on firmware upgrade - it came up and displays some updates are available -
it shows my current version as:
(PDA)JE9/(Phone)JE9
available update as:
(PDA)JF4/(Phone)JF4
When clicked on 'proceed' - it brings up some warning for me to make sure they are fixed before I proceed further like power cables connected and some warning of not removing or doing anything during upgrade, after I check 'agree' it starts the download by letting me know that the binary files for the new firmware is being downloaded and after the dowload there seems to be a wait creating impatience for us as to what next...after a few seconds I can see the message above the progress bar saying that the upgrade process has begun..
I can see the screen on my SGS display come with the android logo on some work (like road construction work) and the message telling upgrade in progress do not disconnect...it stays in that state for around a minute...no progress in the progress bar....Now suddenly the PC says 'failed to convert to upgrade mode, try later' and even after stopping my phone continues to show the frozen screen with 'upgrade in progress' (getting us confused and scared and dont know if I can unplug - will this brick my device all sorts of question) until I shut down my SGS and reboot to see it is normal as before but whenever I connect for the firmware upgrade all that I know is I am pending new upgrade.
I am stuck and can't proceed further - I tried it many times with many machines no luck. Please anybody suggest a way out.
Some info on my device: Bought in UK, sim free phone from Singapore Singtel as I see the operator's animation in the startup screen.
Other details on firmware:
PDA:I9000DXJE9
Phone:I9000DXJE9
CSC:I9000OLBJE9
In the settings 'About Phone' carries details:
Version: DXJE9
Kernel: [email protected]# (does this mean the device is rooted already?)
I have another question since I saw somebody mention in another thread that whether he/she should do a european firmware upgrade or asian firmware upgrade - I still confused by this question as well, which upgrade will be pushed to you if you are using Kies as it is just one same application made available for download globally.
somebody please help me with the upgrade issue.

isn't there any dev who can help me on this, it looks like i am the only one experiencing this!!!

I don't think many people are getting the upgrade options via kies at the moment.
I'm not seeing it on UK JF3

so hope, there isn't an issue with my device. I am weary because this was purchased from an online site but purchased the device after checking it personally.
One more question, will an unlocked phone get locked after any new firmware updates?
Are sim free and unlocked phones follow different philosophy ie., after unlocking a phone does that become a sim free phone forever.
Second question, how does the OTA update work - if you are not tied to a service provider - does samsung send these directly to all sim free phones automatically, looking and searching for IMEI numbers? and will a rooted phone be allowed to upate to froyo or any official update (for example) via the official Kies?
thanks

There isn't any offical firmware updates, via Kies, and or any other method.

JaGuR said:
There isn't any offical firmware updates, via Kies, and or any other method.
Click to expand...
Click to collapse
Pls dont give wrong information. If you are suggesting something make it elaborate and clear.
I have clearly mentioned that I can see my current version as: (PDA)JE9/(Phone) JE9
Update available version:
(PDA) JF4/(Phone) JF4
thats what is displayed via Kies. I am also aware from this forum that some people can see the update whilst others dont see any.
Having said that, I was asking a techy questions as to whether a OTA upgrade or a upgrade via Kies from Samsung still happen if the phone is rooted and also if the phone is sim free and not attached to any service providers will the OTA upgrade will happen if so, is it based on IMEI number that will automatically be tracked OTA.
S

I was wondering if anyone found a solution to this problem? I am having the same problem.

I'm looking at this also.
after following this: (oh great, can't post links)

I had a problem updating to the official Foyo via Kies.
Finally got my PC to recognise the phone then started the update.
Phone screen went all green part way through and nothing was happening for about 20 mins so unplugged.
Phone would switch on but came up with a little picture on the screen and thats it.
so got it updated to JPM by booting into download mode and using odin. Took 5 mins once I downloaded all the files.

Official firmware and Kies problems..

Im trying to install the official release of JM1 that ive heard about, but kies wont even ****ing install. Cannot connect blah blah, check network settings. ive tried on various machines and disabled AV etc, so are their servers down?
can i get hold of older version and update insted?

ah cmon i help as much as i can on here, and this got dropped 4 pages!
tried it again today and had the same issue, must be someone else with this problem....

I had the same problem when Kies said there was a Kies update (not a firmware one), it kept on connecting then stopping and saying no internet connection etc
In the end I uninstalled it and downloaded directly from the samsung website, but I don't think that will help if the same happens with firmware (which I haven't tried yet)
Summary: Kies isn't very good

enigmameusa said:
I had the same problem when Kies said there was a Kies update (not a firmware one), it kept on connecting then stopping and saying no internet connection etc
In the end I uninstalled it and downloaded directly from the samsung website, but I don't think that will help if the same happens with firmware (which I haven't tried yet)
Summary: Kies isn't very good
Click to expand...
Click to collapse
with your 12 posts at least you bothered to reply my friend thankyou, but i havent even installed the software once yet so not much else i can try
does anyone have, or have a link to an older version of Kies i could try installing, and let it update itself ?

Older version
http://www.soft-go.com/view/Samsung-Kies_79632.html

Download the latest version from Samsung Firmware Website.

Cannot connect go Kies to update to ICS???

Hi all.. I have a Galaxy Tab 10.1 gt p7500 one month old, and I saw that there is finally an update to ICS. I still dont got it try mobile netowork (t-mobile - Macedonia), so i read that I can update thru kies. The problem is, I cannot connect mu tab to kies??? I dont have an USB option on Wireless and Networks and it connects in MTP mode. Is there any way to fix this problem and if not, how can I update my tablet to stock version of ICS in some other way? Please help...
Regards

It sucks that kies won't work now that ics is out. I'm having trouble updating mine as well.

Kies is not a product
I have tried for almost a year now to get my tab recognised by Kies, but only a factory reset will get Kies to recognise my tablet. The moment I install my own software on it again that disappears.
Kies via Wifi has no firmware upgrade option, sad to say, so best wait for OTA upgrade.
I am waiting too for the OTA as that POS named Kies is not working for me. But it is coming, just be a little more patient. It is rolling out in the US, maybe even in Canada. The rest of Europe will follow, or you can download from samfirmware.com, and do it over USB via Odin (lots of threads covering that)...
Best of luck!

I did a reset in anticipation of the update and was able to do the update through Kies
with no problem.

I had 2 Galaxy 10.1, one of them could only connect wireless for update, not with Kies, the other one could not update OTA, only with Kies... and to connect I had to reset the device, Kies is really worth nothing...
One of the reasons why I am only using custom ROM

I fought with it for a couple hours last night, and finally resorted to a factory wipe. Then it was fine. Just means a few hours of reinstalling and configuring widgets, but still annoying as hell that after 2 years Kies doesn't work with 3.2 stock rom.

ProximaC said:
I fought with it for a couple hours last night, and finally resorted to a factory wipe. Then it was fine. Just means a few hours of reinstalling and configuring widgets, but still annoying as hell that after 2 years Kies doesn't work with 3.2 stock rom.
Click to expand...
Click to collapse
It's far worse: I could never connect to Kies. One day I just wanted to test connecting to Kies, so I did a Backup with Titanium Backup and then a factory reset. Thereafter I could connect without any issues. So I restored all settings - user and system data with everything! - from my TB and expected not to be able to connect after doing that. But oh wonder! I still could connect to Kies!
But about a week later it was again like before: No connection to Kies :silly: That was the last time I started the software on my PC :cyclops:

After the update, and after I updated the apps that are included with the tab, and after I reinstalled all of my apps,
I tied Kies again. Tab connected wih no problems.
Looks like that's one of the things fixed in ICS.

From what I gathered from the internet and other forums the problem with Kies apparetly is that if there is a file with a filename that kies doesn't like, it won't connect. The big problem is find that file or files
Sent from my GT-P7510 using xda app-developers app

Kies kies bye bye
digitalundertaker said:
From what I gathered from the internet and other forums the problem with Kies apparetly is that if there is a file with a filename that kies doesn't like, it won't connect. The big problem is find that file or files
Click to expand...
Click to collapse
That is my understanding too. But when I remove all non-essential files (i.e. "personal" files) from the system it still did not work... So it must be one of the files related to a product.
To find out which one (or which ones...) will take a lot of time, and I do not want to spend that much time on a POS product like Kies... So for now I will wait for the OTA update, or the end of August 2012, whatever comes first. If it still is not there at the end of this month I will go to one of the custom ROMs, and never look back.

XDA is no longer worth my time.

TimOster said:
It doesn't have to connect to Kies in order to do the update. Mine didn't.
Put it in download mode, have Kies running, connect the cable and run the Firmware upgrade and initialization from the tools menu.
Click to expand...
Click to collapse
That IS an interesting concept. Never thought that might work. I have given up, surrendered to Kies, reset the GTab, got Kies working, but alas, no update here in Canuck Territory... So all for naught!
I will try your approach on the other GTabs I've got...
Thanks for the tip!
-- EDIT --
Guess what? When running Firmware upgrade and initialization I get the message: "'GT-P7510' does not support initializing."
And that is all I can do, no upgrade via that path possible...

I did a factory data reset and upgraded to ICS via wi-fi. And my 7510 was still rooted

[Q] Error while trying to update firmware via Kies

Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance

OK I solved the issue by disabling the Avast antivirus.
My only question now is why the OTA service said I have the latest firmware at the same time that Kies offered me an update?

Meyhemg said:
Hello everyone
I have a Samsung Galaxy S4 GT-I9505 with stock 4.3 android of BTU (MJ7).
I entered today Kies to check for updates (like I do every few days) and I got a message my device got a newer firmware.
OK so I clicked on update and accepted the terms and started the update.
At first it wrote "Downloading firmware upgrade components" and right after it showed the error "Failed to run firmware upgrade.Unknown error occurred."
I googled the problem and I tried already resetting the computer and the device, re-installing Kies3 and re-installing the USB drivers. Nothing helped.
Moreover, when I check for updates through the device settings it says I have the latest firmware.
My Knox flag is 0x0 and the device status is written as official.
I don't have any other computer to check.
So what is the problem and how to solve it?
Is my computer at fault? Or the device? Or Samsung's servers?
And why when I check through device settings it says I have already the latest firmware?
Thanks in advance
Click to expand...
Click to collapse
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it

erikasnoske said:
Rule #1 Never update via KIES unless you don't know what are you doing...
KIES is for backup (what I never use) but all you need from them is samsung drivers... that's it
Click to expand...
Click to collapse
I replied and said that I succeeded in updating via Kies. The antivirus blocked the update.
My question is why this update didn't show up in device's settings via OTA?

KIES CANT UPGRADE NEW FIRMWARE(UNKNOWN ERROR OCCURED) on my GT-I9082....HELP PLS
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks

managed to update gt-s5830 firmware from 2.2.1 to 2.3.3
AhmedAther said:
tried via OTA but says number of roll-out updates exceeded try later or update thru kies...
then via KIES everything went fine but after downloading and before installing ....
(unknown error occred message)appears....
i even kept my anti-virus off but same prob...
pls help anybdy...
Thanks
Click to expand...
Click to collapse
After searching the internet with the same problem I got so many responses some saying don't use kies, while others say kies is the way to go I decided to visit the Samsung website to see what they say about this particular error.
I had put in the link that will take you directly but am not yet allowed to do that as a new user.
anyway on the Samsung website I selected my mobile model etc till I got to a page where I got 2 options one to upgrade through kies or upgrade through fota. I chose kies. you will then see where it tells you to download the kies software. I had kies but I still took the choice to download.
during the download and installation process it will notice that u already have kies on your pc so it will ask you to remove these, you must agree to remove. from there just follow all the instructions, it worked my gt-s5830 has been updated from 2.2.1 to 2.3.3
hope this helps

if anyone has any issues with updating your mobile on kies, ensure your anti virus is off and you run the program as an administrator...it gave me hell on earth for hours.
used kies on windows 7
hope this helps

[Q] Can't update to 4.4.4

I have the Samsung Galaxy S4 (I337) It's unlocked and currently using it on T-Mobile's network.
It's running Android 4.4.2 and I am trying to update to Android 4.4.4 but it always says "Software Update Interrupted" & when I try to update again it says "Software up to date, try again in 24 hours".. I contacted AT&T and they said to turn data off and leave WiFi on and try again. I did and this time it did take longer to look for update but it said the same thing again. I contacted Samsung and they told me to try the "Samsung Kies 3" method, I did but it said " 'SGH-1337' does not support initializing." I told Samsung & they told me to go to a local Best Buy and ask them to upgrade the software for me.... But I don't really have time for that, so can somebody please tell why it's doing this / how can I fix this problem? / how can I update it?...
By the way, no , my phone isn't rooted.

Reset
Try removing youre sim card and doing a factory reset and go through the setup only connected to wifi and then check to see if it will upgrade that way
juandbz_ said:
I have the Samsung Galaxy S4 (I337) It's unlocked and currently using it on T-Mobile's network.
It's running Android 4.4.2 and I am trying to update to Android 4.4.4 but it always says "Software Update Interrupted" & when I try to update again it says "Software up to date, try again in 24 hours".. I contacted AT&T and they said to turn data off and leave WiFi on and try again. I did and this time it did take longer to look for update but it said the same thing again. I contacted Samsung and they told me to try the "Samsung Kies 3" method, I did but it said " 'SGH-1337' does not support initializing." I told Samsung & they told me to go to a local Best Buy and ask them to upgrade the software for me.... But I don't really have time for that, so can somebody please tell why it's doing this / how can I fix this problem? / how can I update it?...
By the way, no , my phone isn't rooted.
Click to expand...
Click to collapse

Are you rooted? Once it downloads it probably won't flash correctly.
Do you have a ATT SIM card? I believe you HAVE TO be connected to ATT to get the update. It won't update if your on T-Mobile network.
What firmware are you on? Depending on what firmware you are on you should be able to find the stock .cfg file here in this forum somewhere. You MAY need to INCREMENT each update manually though. For example if your on NB1 you would need to flash in stock recovery the .cfg file for the next firmware to NC1. THEN flash the next .cfg from NC1 to NJ4 (or something along those lines with each firmware). NJ4 is the newest so you will end up there.
Give more info on what your firmware is? If rooted or stock? If custom recovery or stock? Any other info so others can help guide you better.

RockRatt said:
Are you rooted? Once it downloads it probably won't flash correctly.
Do you have a ATT SIM card? I believe you HAVE TO be connected to ATT to get the update. It won't update if your on T-Mobile network.
What firmware are you on? Depending on what firmware you are on you should be able to find the stock .cfg file here in this forum somewhere. You MAY need to INCREMENT each update manually though. For example if your on NB1 you would need to flash in stock recovery the .cfg file for the next firmware to NC1. THEN flash the next .cfg from NC1 to NJ4 (or something along those lines with each firmware). NJ4 is the newest so you will end up there.
Give more info on what your firmware is? If rooted or stock? If custom recovery or stock? Any other info so others can help guide you better.
Click to expand...
Click to collapse
I tried doing the Kies method again and I have to say, I'm stupid for it... the phone upgrade failed & now it says "Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again" it wont let me use my phone at all anymore... help

try here
http://forum.xda-developers.com/gal...ng-rooting-t2926642/post56453100#post56453100