All the device does is shows up as this in the windows device manager. It will not react to any button/button combinations. Is this basically bricked?
Show up as what?
---------- Post added at 10:21 PM ---------- Previous post was at 10:20 PM ----------
More detail plz
Shows up as qdloader 9008 and just a black screen. Cannot get it to respond to hardware buttons at all.
Even disconnected from comp? Was it rooted, recovery or had a custom ROM? Did your phone work before??
I had a similar problem with my phone being not recognized on my comp, but my phone worked fine when not connected. It was a driver issue. Uninstall current driver and reinstall a fresh driver package and give it a shot. But if your phone isnt working at ALL, thats a diff story
JJT211 said:
Even disconnected from comp? Was it rooted, recovery or had a custom ROM? Did your phone work before??
I had a similar problem with my phone being not recognized on my comp, but my phone worked fine when not connected. It was a driver issue. Uninstall current driver and reinstall a fresh driver package and give it a shot. But if your phone isnt working at ALL, thats a diff story
Click to expand...
Click to collapse
Yup just a black screen regardless what I do. I was rooted, messed up and said to update the OTA and then fell into this mess. I am guessing its shot at this point but though I would ask the question.
danny_discus said:
Yup just a black screen regardless what I do. I was rooted, messed up and said to update the OTA and then fell into this mess. I am guessing its shot at this point but though I would ask the question.
Click to expand...
Click to collapse
If you do not have a custom recovery and nandroid back up your best method would be going back to fresh stock. the link is below.
http://forum.xda-developers.com/showthread.php?t=2432476
Related
Sorry to bother everyone, but I am in a really sticky situation here. I don't know much about rooting and recovery, and have run into a real issue, so I will try to explain as best I can. I rooted my phone no problem and installed a custom recovery that didn't work at all, so I left it and forgot about it. Today, I tried to update my phone but when it rebooted I simply got the message: [830] Fastboot mode started then below it says: [830]udc_start() and will not advance. I cannot do anything with the phone when I plug it in nor can I access any of the files aw it doesn't seem to be recognized, and when I boot into recovery I just get the screen with the same message. I tried putting it into download mode, but it just said 0% and no messages about drivers or anything popped up onto my screen. I am in a real pinch here fellas, and I really hope you guys can help me out. Thank you all in advance.
jpbhello said:
Sorry to bother everyone, but I am in a really sticky situation here. I don't know much about rooting and recovery, and have run into a real issue, so I will try to explain as best I can. I rooted my phone no problem and installed a custom recovery that didn't work at all, so I left it and forgot about it. Today, I tried to update my phone but when it rebooted I simply got the message: [830] Fastboot mode started then below it says: [830]udc_start() and will not advance. I cannot do anything with the phone when I plug it in nor can I access any of the files aw it doesn't seem to be recognized, and when I boot into recovery I just get the screen with the same message. I tried putting it into download mode, but it just said 0% and no messages about drivers or anything popped up onto my screen. I am in a real pinch here fellas, and I really hope you guys can help me out. Thank you all in advance.
Click to expand...
Click to collapse
Just hold the power button for 10-15 seconds and it will reboot.
heroforme said:
Just hold the power button for 10-15 seconds and it will reboot.
Click to expand...
Click to collapse
When I make it reboot I just get the same screen.
jpbhello said:
When I make it reboot I just get the same screen.
Click to expand...
Click to collapse
Google search lg stock ROM xda and follow the steps.. Been there done that
joewaz said:
Google search lg stock ROM xda and follow the steps.. Been there done that
Click to expand...
Click to collapse
I can't boot into recovery though, which every guide I find has me do, and putting it into download mode doesn't work. It isn't recognized on my computer either.
jpbhello said:
I can't boot into recovery though, which every guide I find has me do, and putting it into download mode doesn't work. It isn't recognized on my computer either.
Click to expand...
Click to collapse
You have to read carefully.. Do as it says.. It works.. You have to download the right drivers and then get it in download mode and then flash stock rom... I don't have the time to tell you every step but that's what needs to be done
---------- Post added at 06:58 PM ---------- Previous post was at 06:57 PM ----------
jpbhello said:
I can't boot into recovery though, which every guide I find has me do, and putting it into download mode doesn't work. It isn't recognized on my computer either.
Click to expand...
Click to collapse
Here's the link.. That's all I got time for.http://forum.xda-developers.com/showthread.php?t=2432476
Here are a few screenshots that can help you guys identify the issue. First is a screenshot of the lg support tool, which recognizes my phone as a "testmodel"
The next is an image of what happens when I try to upgrade recovery.
Also, the lg mobile support tool doesn't even have the ls980 drivers. Can anyone give me instructions on where to go from here?
joewaz said:
You have to read carefully.. Do as it says.. It works.. You have to download the right drivers and then get it in download mode and then flash stock rom... I don't have the time to tell you every step but that's what needs to be done
---------- Post added at 06:58 PM ---------- Previous post was at 06:57 PM ----------
Here's the link.. That's all I got time for.http://forum.xda-developers.com/showthread.php?t=2432476
Click to expand...
Click to collapse
I've tried that guide already, but I get stuck right here, as it says the process failed.
jpbhello said:
I've tried that guide already, but I get stuck right here, as it says the process failed.
Click to expand...
Click to collapse
It says you have a different model.. Which model do you have
---------- Post added at 07:38 PM ---------- Previous post was at 07:33 PM ----------
jpbhello said:
I've tried that guide already, but I get stuck right here, as it says the process failed.
Click to expand...
Click to collapse
You have the wrong files.. Make sure you download the files for your phone.. Their are many models. That's why its failing.. Read everything before you take action.
joewaz said:
It says you have a different model.. Which model do you have
---------- Post added at 07:38 PM ---------- Previous post was at 07:33 PM ----------
You have the wrong files.. Make sure you download the files for your phone.. Their are many models. That's why its failing.. Read everything before you take action.
Click to expand...
Click to collapse
Thank you everyone, the issue was fixed! After verifying the files, looks like I picked up the wrong TOT file. Had so many of them downloaded over trying to fix this I confused them . Thank you for all of the help, I truly appreciate it. I'm not sure if I am supposed to close the thread or if a moderator will do it or what the protocol is, but consider the issue resolved .
jpbhello said:
Thank you everyone, the issue was fixed! After verifying the files, looks like I picked up the wrong TOT file. Had so many of them downloaded over trying to fix this I confused them . Thank you for all of the help, I truly appreciate it. I'm not sure if I am supposed to close the thread or if a moderator will do it or what the protocol is, but consider the issue resolved .
Click to expand...
Click to collapse
Your welcome.. Sorry I didn't have time to help better yesterday... Fixing bricked phones is my thing lol
my sprint lg g2 I stuck in twrp recovery after I tried to push an ota update I was un aware I couldn't do this. computer doesn't see my phone when im plugged in please help.
ininja420 said:
my sprint lg g2 I stuck in twrp recovery after I tried to push an ota update I was un aware I couldn't do this. computer doesn't see my phone when im plugged in please help.
Click to expand...
Click to collapse
You should move this to the Q & A section. Nobody is going to help you here because this section is reserved for actual development. Just trying to help keep you from getting flamed...
I had my phone stuck in TWRP twice last night from failed Rom flashing. This is my post in another thread on how I fixed it. Try this to see if it helps, I'm not responsible if you do any more damage
http://forum.xda-developers.com/showthread.php?p=50226420
Sent from my LG-D801 using XDA Premium 4 mobile app
ininja420 said:
my sprint lg g2 I stuck in twrp recovery after I tried to push an ota update I was un aware I couldn't do this. computer doesn't see my phone when im plugged in please help.
Click to expand...
Click to collapse
ADB Sideload. Respond if you need help with it. Macs are the easiest for ADB sideloading because they don't need drivers, I could help you with a PC too but it's more annoying.
yoitsjustin said:
ADB Sideload. Respond if you need help with it. Macs are the easiest for ADB sideloading because they don't need drivers, I could help you with a PC too but it's more annoying.
Click to expand...
Click to collapse
I had the same thing happen to mine but im running linux and was trying to find a way to get it back . It just boots to twrp.
---------- Post added at 04:46 AM ---------- Previous post was at 04:27 AM ----------
I can see my phone in adb it says recovery when i plug it in . I just need to know how to push an img to it. I pushed cm11 but i install it in twrp and the reboot and it just boots back into twrp.
I just had same problem i had to use lg flash tools followed instructions and all is good back to stock.
Sent from my LG-LS980 using xda app-developers app
iosmacman said:
I had the same thing happen to mine but im running linux and was trying to find a way to get it back . It just boots to twrp.
---------- Post added at 04:46 AM ---------- Previous post was at 04:27 AM ----------
I can see my phone in adb it says recovery when i plug it in . I just need to know how to push an img to it. I pushed cm11 but i install it in twrp and the reboot and it just boots back into twrp.
Click to expand...
Click to collapse
The issue with Linux is there aren't any official Google ports for the files for ADB Sideloading. Do you have access to a PC or a Mac? http://developer.android.com/sdk/index.html these are the Android SDK files for Mac and Windows, I'm not quite sure if they have Linux support, but you could try. Also Wine, the program that allows you to run Windows apps on Linux or Mac will not work with this because of the way it works, so you need an actual Windows or Mac device. However, if it does support Linux I'm sure it wouldn't be any harder than it is on Windows or Mac. Also I tried using the LG Flash Tool method on various devices and it was more complicated and wouldn't work for me for whatever reason even after installing the drivers.
how would you sideload from a mac. mines stuck. in twrp i didnt even know the radio was updating. i guess my daughter pressed it. lol she was using quick memo to color. what files would i need? i tried to do all the other ways on my wifes windows pc but no go. the phone tries to update firmware when i plug it in and stays at 0.
I'll just say that the way I did it in my post worked for me twice while I was stuck in a TWRP boot loop from failed ROM flashing. Both times it worked with out a hitch to get my Sprint g2 running a tmobile rom back to stock Sprint.
---------- Post added at 01:44 PM ---------- Previous post was at 01:40 PM ----------
iosmacman said:
I had the same thing happen to mine but im running linux and was trying to find a way to get it back . It just boots to twrp.
---------- Post added at 04:46 AM ---------- Previous post was at 04:27 AM ----------
I can see my phone in adb it says recovery when i plug it in . I just need to know how to push an img to it. I pushed cm11 but i install it in twrp and the reboot and it just boots back into twrp.
Click to expand...
Click to collapse
A you running the newest TWRP? I know I wasn't and it continued to fail and stick me in the boot loop into TWRP. Once I updated, I was able to flash CM11 and it's working perfect.
Bl00dRunzC0ld said:
I'll just say that the way I did it in my post worked for me twice while I was stuck in a TWRP boot loop from failed ROM flashing. Both times it worked with out a hitch to get my Sprint g2 running a tmobile rom back to stock Sprint.
---------- Post added at 01:44 PM ---------- Previous post was at 01:40 PM ----------
A you running the newest TWRP? I know I wasn't and it continued to fail and stick me in the boot loop into TWRP. Once I updated, I was able to flash CM11 and it's working perfect.
Click to expand...
Click to collapse
im gonna try your post with the youtube video here in a little bit. i dont think im on the newest twrp. so i guess we will see how things go. hopefully things work out. should i use a windows computer for the process?
I was on windows. I don't know how things would work for you if you're not.
Bl00dRunzC0ld said:
I'll just say that the way I did it in my post worked for me twice while I was stuck in a TWRP boot loop from failed ROM flashing. Both times it worked with out a hitch to get my Sprint g2 running a tmobile rom back to stock Sprint.
---------- Post added at 01:44 PM ---------- Previous post was at 01:40 PM ----------
A you running the newest TWRP? I know I wasn't and it continued to fail and stick me in the boot loop into TWRP. Once I updated, I was able to flash CM11 and it's working perfect.
Click to expand...
Click to collapse
Bl00dRunzC0ld said:
I was on windows. I don't know how things would work for you if you're not.
Click to expand...
Click to collapse
ive got a macbook pro but the wife has windows so its win win for me. just downloading the ls980zv8 zip file. 2 hours remaining on it. if my internet doesnt go out
Okay, so I'm trying to plug my Verizon Note 3 into my laptop in order to transfer some photos and videos. However, there's no "USB Connected" notification that shows up on the phone, and the computer only recognizes "Samsung Android," and the drivers for it fail to install. The phone DOES charge, though.
My phone is rooted, so I unrooted by reinstalling the NC4 kitkat build via Odin. This didn't change anything. I've looked everywhere, and people keep saying "Go to storage settings and set to MTP only," but I don't see that setting...anywhere.
Since I rooted my phone, I have all the Samsung USB drivers, and I even have Kies installed. Turning off USB Debugging does nothing.
Is there any way to fix this?
I need to use a standard usb cable rather than the note 3 cable for mine to work.
Sent from my Nexus 9 using Tapatalk 4
I had the same problem with no solution, i ended up uninstalling Towel Root and then doing a factory restore to get back the USB connection capability on my phone.
darkcompgeek said:
Okay, so I'm trying to plug my Verizon Note 3 into my laptop in order to transfer some photos and videos. However, there's no "USB Connected" notification that shows up on the phone, and the computer only recognizes "Samsung Android," and the drivers for it fail to install. The phone DOES charge, though.
My phone is rooted, so I unrooted by reinstalling the NC4 kitkat build via Odin. This didn't change anything. I've looked everywhere, and people keep saying "Go to storage settings and set to MTP only," but I don't see that setting...anywhere.
Since I rooted my phone, I have all the Samsung USB drivers, and I even have Kies installed. Turning off USB Debugging does nothing.
Is there any way to fix this?
Click to expand...
Click to collapse
Did you get the latest drivers from the Samsung website? I only ask because when I went to install a rom for the first time Odin wouldn't recognize my phone in download mode but did while I was booted up normally. Come to find out the drivers I was using that was linked on the page where I got instructions how to root and rom were old. I went onto the Samsung website and downloaded the latest drivers and all was well. Give it a shot.
rebdogg said:
Did you get the latest drivers from the Samsung website? I only ask because when I went to install a rom for the first time Odin wouldn't recognize my phone in download mode but did while I was booted up normally. Come to find out the drivers I was using that was linked on the page where I got instructions how to root and rom were old. I went onto the Samsung website and downloaded the latest drivers and all was well. Give it a shot.
Click to expand...
Click to collapse
Yeah, I've tried the USB drivers from Samsung's website. I also tried installing Kies. AFAIK, Kies automatically installs the latest drivers for Samsung devices, but when I plugged my phone into my computer, Kies wouldn't even recognize it. The new 4.4.4 update didn't fix the problem. Thanks for the suggestion though.
same prob here, also my camera is not working did u fix the problem? i test 3 different usb cables whit no luck! heeeelp please!
---------- Post added at 01:56 PM ---------- Previous post was at 01:47 PM ----------
laserbiz said:
I had the same problem with no solution, i ended up uninstalling Towel Root and then doing a factory restore to get back the USB connection capability on my phone.
Click to expand...
Click to collapse
hello, did this work for you? also is your camera working? thanks! how did you unroot? my phone isnt working in download mode either no recognizing
azteka88 said:
same prob here, also my camera is not working did u fix the problem? i test 3 different usb cables whit no luck! heeeelp please!
---------- Post added at 01:56 PM ---------- Previous post was at 01:47 PM ----------
hello, did this work for you? also is your camera working? thanks! how did you unroot? my phone isnt working in download mode either no recognizing
Click to expand...
Click to collapse
yes this worked for me... no problems with my camera... works fine, even got updated to 4.4.4 by verizon
laserbiz said:
yes this worked for me... no problems with my camera... works fine, even got updated to 4.4.4 by verizon
Click to expand...
Click to collapse
My problem is that i cant use usb to update and im not in the us to OTA update from verizon any other solution?
Whenever I try to connect my phone to the PC it says "USB device not recognized"
Was thinking about copying some files from the PC to the phone when suddenly it doesn't recognize it. Could it be that the micro USB port on the phone is broken somehow? All I can do right now is charge the phone. Is there something I can work around to fix it on my own or do I have to take it for the repair?
Think you need to get it to the repair. First try another USB cable. Then you can try to get it on the other rom or factors reset it to make certain how it is a USB port & not the software even actually chances for that are slim.
Zola III said:
Think you need to get it to the repair. First try another USB cable. Then you can try to get it on the other rom or factors reset it to make certain how it is a USB port & not the software even actually chances for that are slim.
Click to expand...
Click to collapse
Well, there is no dust in the port and I don't think that it got "weared out" or something since the phone is not that old. I was trying CM 11 and then went to stock to try something out and when I wanted to copy some files to the phone the PC couldn't recognize it. And I flashed the newest firmware from Sammobile with Odin which got out September 27th and it all started after I flashed it. The worst of all I am also experiencing some weird bugs like the wallpaper turning black when I drag apps over to move them to another screen on home which is gone after I reboot the phone. So this new firmware is for sure buggy, and the worst of all I can't get to an older version because the PC can't recognize the phone anymore. Jeez this is screwed up.
EDIT: Okay a bit more digging around on my PC and I found that if I uninstall the driver in the Device Manager that has an exclamation mark when I connect my phone the "connected" sound is played on the PC and it starts installing a driver and then I get the error message. So I guess it's this stupid firmware.
Catsonvi said:
So this new firmware is for sure buggy, and the worst of all I can't get to an older version because the PC can't recognize the phone anymore.
Click to expand...
Click to collapse
.
Shore you can, though sideload. ?
Oh, but how do I do that? I guess it has to do something with the phone's stock recovery or something.
Catsonvi said:
Oh, but how do I do that? I guess it has to do something with the phone's stock recovery or something.
Click to expand...
Click to collapse
Actuality forget it and use FlashFire instead it's more simple.
http://forum.xda-developers.com/general/paid-software/flashfire-t3075433/post59962696#post59962696
Did you try on another PC or with another cable? If you did my bet is that it's not software but broken USB connector on the phone (plenty of those on alk S3's including Neo's).
Best regards.
Zola III said:
Actuality forget it and use FlashFire instead it's more simple.
http://forum.xda-developers.com/general/paid-software/flashfire-t3075433/post59962696#post59962696
Did you try on another PC or with another cable? If you did my bet is that it's not software but broken USB connector on the phone (plenty of those on alk S3's including Neo's).
Best regards.
Click to expand...
Click to collapse
No, I didn't try it on a differrent PC yet but I will. As for this FlashFire thing, it says it's for rooted devices, and my phone right now isn't, since I can't connect it to my PC(it all happened the same day - had CM11 all worked got to stock had UI bugs and PC couldn't recognize it). Is there some way of rooting it without the PC? I tried some apps but none worked even tho some of them did before on older firmware.
Catsonvi said:
No, I didn't try it on a differrent PC yet but I will. As for this FlashFire thing, it says it's for rooted devices, and my phone right now isn't, since I can't connect it to my PC(it all happened the same day - had CM11 all worked got to stock had UI bugs and PC couldn't recognize it). Is there some way of rooting it without the PC? I tried some apps but none worked even tho some of them did before on older firmware.
Click to expand...
Click to collapse
If the KingRoot doesn't work I am afraid that you will have to get a little creative & use ADB over WiFi.
Zola III said:
If the KingRoot doesn't work I am afraid that you will have to get a little creative & use ADB over WiFi.
Click to expand...
Click to collapse
Oh dear. Yes, KingRoot doesn't work, even tho it worked before like a charm. Okay, how do I do that? (I'm sorry but I really never did any of the things you suggested here)
Puff. First of all enable adb & over tcp (wifi) in developer options.
https://dzone.com/articles/use-adb-over-wi-fi-without
Or use some of the apps.
The commands & how to use them.
http://www.androidlegend.com/how-to-use-adb-fastboot-commands-with-your-android-device/
You need to push SU bin & app along with Busybox bin (command extension).
http://androidforums.com/threads/how-to-root-any-android-device-manually.586982/
If this doesn't help you or you don't know how to do it I am sorry but I can't help you more than this.
---------- Post added at 12:54 PM ---------- Previous post was at 12:52 PM ----------
You can push & a older kernel image & then use kingroot if it's easier for you like that...
Zola III said:
Puff. First of all enable adb & over tcp (wifi) in developer options.
https://dzone.com/articles/use-adb-over-wi-fi-without
Or use some of the apps.
The commands & how to use them.
http://www.androidlegend.com/how-to-use-adb-fastboot-commands-with-your-android-device/
You need to push SU bin & app along with Busybox bin (command extension).
http://androidforums.com/threads/how-to-root-any-android-device-manually.586982/
If this doesn't help you or you don't know how to do it I am sorry but I can't help you more than this.
---------- Post added at 12:54 PM ---------- Previous post was at 12:52 PM ----------
You can push & a older kernel image & then use kingroot if it's easier for you like that...
Click to expand...
Click to collapse
I will see if I can do this. If not I can try to connect the phone to another PC or send it to repair if the other PC doesn't recognize it. But then again, thanks.
Suggestion/Help
I do have the same problem but in my case the device is bricked & i unable to debrick it as file is not available.
When ever i connect it to the pc it shown connected to RELINK HS-USB QDLoader 9008 .
what can i do to make it work.
Hey everyone my phone was bricked yesterday I managed to get it working again but I'm stoked on a Dev version of eui how can I get back to the original USA ROM 5.8.021s there's is no ota update
Coconut tree said:
Hey everyone my phone was bricked yesterday I managed to get it working again but I'm stoked on a Dev version of eui how can I get back to the original USA ROM 5.8.021s there's is no ota update
Click to expand...
Click to collapse
https://forum.xda-developers.com/le-pro3/development/le-eco-pro-3-x727-twrp-backup-clean-t3727920
marcukial said:
https://forum.xda-developers.com/le-pro3/development/le-eco-pro-3-x727-twrp-backup-clean-t3727920
Click to expand...
Click to collapse
That's the TWRP version I want the stock recovery version but thanks
Coconut tree said:
That's the TWRP version I want the stock recovery version but thanks
Click to expand...
Click to collapse
here you go. If u have more questions feel free to answer I've done everything imaginable to my pro 3.
https://forum.xda-developers.com/le...ment--and-mods/stock-recovery-lex722-t3686356
millkyway4 said:
here you go. If u have more questions feel free to answer I've done everything imaginable to my pro 3.
https://forum.xda-developers.com/le...ment--and-mods/stock-recovery-lex722-t3686356
Click to expand...
Click to collapse
Sorry about the confusion long story short i hard brick my phone. Used qfil to fix it..my phone won't connect to my pc (bad charger port i believe)...so basically after restoring my phone I'm stock on a dev rom with no ota so I'm trying to get back to a stock eui for the x727 version but i can't find the stock rom anywhere I've been searching for 2 days
can u try connecting your phone to another pc and see if it is recognized there, and if it still isn't recognized then go into decide manager and check if there is any malfunctioned device.
---------- Post added at 08:14 AM ---------- Previous post was at 08:13 AM ----------
Coconut tree said:
Sorry about the confusion long story short i hard brick my phone. Used qfil to fix it..my phone won't connect to my pc (bad charger port i believe)...so basically after restoring my phone I'm stock on a dev rom with no ota so I'm trying to get back to a stock eui for the x727 version but i can't find the stock rom anywhere I've been searching for 2 days
Click to expand...
Click to collapse
can u try connecting your phone to another pc and see if it is recognized there, and if it still isn't recognized then go into decide manager and check if there is any malfunctioned device.
millkyway4 said:
can u try connecting your phone to another pc and see if it is recognized there, and if it still isn't recognized then go into decide manager and check if there is any malfunctioned device.
---------- Post added at 08:14 AM ---------- Previous post was at 08:13 AM ----------
can u try connecting your phone to another pc and see if it is recognized there, and if it still isn't recognized then go into decide manager and check if there is any malfunctioned device.
Click to expand...
Click to collapse
I tried two different laptops and windows doesn't recognize my phone and i keep getting this message.im pretty sure my USB port is damaged but it will take 60 days to arrive
Coconut tree said:
I tried two different laptops and windows doesn't recognize my phone and i keep getting this message.im pretty sure my USB port is damaged but it will take 60 days to arrive
Click to expand...
Click to collapse
the fact that the pc is recognizing your phone is a. very good sign.
follow this guide https://forum.xda-developers.com/le-pro3/help/le-pro3-detected-via-usb-windows-10-t3507059.
millkyway4 said:
the fact that the pc is recognizing your phone is a. very good sign.
follow this guide https://forum.xda-developers.com/le-pro3/help/le-pro3-detected-via-usb-windows-10-t3507059.
Click to expand...
Click to collapse
I already did those steps ?? I guess I'll have to wait until my USB port arrive
Coconut tree said:
I already did those steps ?? I guess I'll have to wait until my USB port arrive
Click to expand...
Click to collapse
go into the developer option of your phone and change USB config to media transfer protocol
does your phone still charge
millkyway4 said:
does your phone still charge
Click to expand...
Click to collapse
This developer ROM doesn't have the mtp option wow that's weird and my phone will only charge if i connect it to my laptop and restart the phone