can't receive or make calls or text - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

Help,
I recently changed my phone number online through sprint. After changing my number I"m unable to make or receive calls or text. Data works fine no problems. I haven't rooted or put a rom on my phone, stock. I went through sprint customer service, technical support online and at the store. The guy at the store said I would have to replace my phone for $75, even though I didn't mess up my phone. I really don't think it's the phone that is the problem.

They say when you activate a new phone it takes up to 48hours for everything to work correctly. You could try ##72786# in the dialer to reactivate the phone.
Sent from my SPH-L720 using Tapatalk

daniel4653 said:
They say when you activate a new phone it takes up to 48hours for everything to work correctly. You could try ##72786# in the dialer to reactivate the phone.
Sent from my SPH-L720 using Tapatalk
Click to expand...
Click to collapse
I've tried the ##72786#. It's not a new phone, just changed my number

Sent from my SPH-L720 using xda app-developers app

Related

Error when using hands free activation?

After reading several posts on adroidcentral.com that claim to provide a resolution to slow 3g speeds (resetting data in the ##3282# menu) I decided to try it. The phone rebooted and began doing the hands free activation. It attempted to contact the server for roughly ten minutes and then failed. I tried to update profile under menu, settings, updates, and same thing. Attempts to contact server and then errors out. Help?
Sent from my PC36100 using Tapatalk
Sprints network is down
Ah, that certainly would explain it.
Sent from my PC36100 using Tapatalk
call sprint customer service. *2 on your phone if you dont have another phone handy. They are the only ones who can reactivate your phone, there is no other way to do it.

Epic 4G Sprint works fine, won't provision properly or update profile

Got my phone back from insurance a while ago. They sent me an entirely new or refurbished unit but didn't bother changing the sticker on the back to reflect my ESN. Luckily, I was able to remember my ESN from my original box and matched it up to what the OS is telling me. The phone works fine but I have a problem with voicemail notifications not showing up and provisioning not working properly. The phone always fails to update profile, update PRL, or update firmware. Also, the Sprint automatic setup always failed so we manually set it up. I'm thinking they changed the ESN of the phone they replaced mine with but somehow it's not working- some settings may have failed to be transferred? The ESN, MSID, MEID, and settings for data provisioning all look correct. Anything that could cause the right ESN phone not to provision on the network properly? For what it's worth, the data works but seems slower than usual, so it seems some settings may not be agreeable to the network keeping the phone from fully provisioning its connection.
I should have checked this before my insurance lapsed since they refuse to help now. Please help!
It is a problem with certain phones and sprints network in general. Show sprint and they could probably help or give you another phone.
Sent from my SPH-D700 using XDA App
Are you on a custom ROM? If you are missing sprintandroidextensions.apk or Srint_app_updater.apk, that will happen.
Sent from my SPH-D700 using XDA App
nope, bone stock. never rooted or custom rom installed. did a hard reset as well to factory os settings.
nauticalx said:
nope, bone stock. never rooted or custom rom installed. did a hard reset as well to factory os settings.
Click to expand...
Click to collapse
Easy way out is to have them send you another replacement. Hard way would be to try an EFS clear, make sure you have good 3G signal and try it again.
Insurance refuses to help and sprint store more interested in selling me a new one than replacing it.
Will the EFS clear remove the data from the previous ESN so that the phone can provision properly? What's the best way or program for doing this? Thanks
Sounds like your new handset did not provision properly on their end. The slow data would lead me to believe that your AAA password or esn corupted when being writen to the database of the evdo radius server. I would go to sprint.com and swap to another device/esn wait 5min and swap back to my new device.
I would also go to the dial pad and enter ##72786#, enter MSL, reset. This will make sure all of those fields are clear and not corrupt on the device itself. Have seen that happen on reconditioned devices too. When the device comes back up, it should provision properly without you having to manually program anything.
Sent from my gTablet using Tapatalk
nauticalx said:
Insurance refuses to help and sprint store more interested in selling me a new one than replacing it.
Will the EFS clear remove the data from the previous ESN so that the phone can provision properly? What's the best way or program for doing this? Thanks
Click to expand...
Click to collapse
It clears out all modem data and goes through hands-free activation. This screws up phones flashed to other carriers so must clear out data. Here is Noobnl's thread for it:
http://forum.xda-developers.com/showthread.php?t=1226074&highlight=efs+clear+modem
Okay guys, thanks for all your help. I swapped to another phone and then back and it seems to work fine, still wont update profile but everything works.
Only one thing wrong, voicemail notifications going to old phone even though it has no service. Any idea what could be causing that??
Old phone has the MDN and MSID programed. That is all that's needed to verify the handset for notifications. ##msl and enter in any 10 digit number for MSID. The notifications will stop. This can also interfere when trying to update profile since that handset will also receive the notification for IOTA.
Sent from my SPH-D710 using Tapatalk

[Q] Nexus 4 Double Dials (Call Logs)

Just thought i'd post an inquiry after having it drive me nuts now. I'll try to describe it but the subject should be descriptive enough!
Basically what happens, you go to dial a number (or dial from contacts) and the phone calls out then hangs up (hangup tone) then quickly dials your intended number. When you look at the call log you see 2 calls, one being 0min 0sec then the next one right after with the amount of time you spent on said call.
I saw this in another thread and decided to make a thread about the topic instead of clouding up that one:
famoustito said:
do you have a problem with your nexus 4 double dialing when you make a call? like it calls and hangs up real quick and then dials the number again!
if not can you please post your APN settings
Click to expand...
Click to collapse
I have directdial feature on my SIM which allows me to dial international numbers directly. My AT&T MVNO includes international calls - H2O Wireless but you normally needs a access number, their new SIMs got direct dialling now and I think that's what's causing the double dial thing.
When i dial an international number it sends me to the access number then my phone pops up a toast that says "Sending" which then sends the actual number i'm calling. It then connects after some information about the call. I think it does this for all calls on the N4 but then drops the first call to the access number and dials the number straight to the local number instead.
What's weird however is i don't have that issue with my SGS2 and the NEW SIM cards so it's something with the N4.
http://forums.androidcentral.com/google-nexus-4/236548-solavei-google-voice-2.html
Seems to be going on there too with the double dialling issue but obviously with a different provider.
same here
You're absolutely right, I had noticed the same issue but never really thought of checking the call log. After reading your post I checked my call log and every single outgoing call had been logged twice. The first had a zero second duration and the other had the actual call duration.
Solavei
Theres a couple of use having this issue on the Solavei network! i think it might be a bug with 4.2 and mvno's. we tried reporting this to our carrier but they have no idea what can be causing this! I have replaced sim card, phone, and deleted the google voice app and none have solve this issue! i think we have to contact google and let them know about this issue.
I've had a similar issue. I'll type in the number hit send, then after i put the phone to my ear I hear it dial the number and I get nothing until I end the call. In the call log, it shows 0min 0sec but it's not duplicated. Strange thing is that it only happens when I dial a toll free 877 number. It's never happened on local or long distance call or on 866 numbers. Haven't tried an 800 number yet.
about the double dial... i noticed a different issue few days ago...
i dont get a double dial for call log... but what happens is
after i finish a call... the phone automatically dials the second last person from the call log...and disconnects the call automatically...
first i got scared of whats happening and but call never went through... it got disconnected after a while
I have the exact same problem as shotta35. I'm in Canada, so on a different network most likely (rogers).
I've tried the factory reset, didn't fix anything. Tried switching to EDGE mode, doesn't do anything. enabled/disabled bluetooth (in case it was some kind of bluetooth dialing thing). Incoming calls don't seem affected in any way.
However, this hasn't happened every time to me. there were 3 or 4 calls where it did work the first time, just after a reboot typically.
Anyways, still looking into it and hoping someone can find the solution because this is annoying!
Any updates on this? Quick question for the ones with the problem. Is your Sim cut or micro? Is it rooted?
inspeckta_dek said:
Any updates on this? Quick question for the ones with the problem. Is your Sim cut or micro? Is it rooted?
Click to expand...
Click to collapse
My Sim is not cut, and yes I am rooted on stock ROM!
Ok I'm on solavei with a cut Sim card. Rooted using mmuzy ROM. So the problem could be root. I asked about the Sim because last week I was on straight talk with micro Sim and had no problems. What service are you on?
Sent from my Nexus 4 using xda premium
inspeckta_dek said:
Ok I'm on solavei with a cut Sim card. Rooted using mmuzy ROM. So the problem could be root. I asked about the Sim because last week I was on straight talk with micro Sim and had no problems. What service are you on?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I Have replaced Sim and phone and still the problem has not been fixed
famoustito said:
I Have replaced Sim and phone and still the problem has not been fixed
Click to expand...
Click to collapse
What carrier?
Sent from my Nexus 4 using xda premium
inspeckta_dek said:
What carrier?
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Solavei!
famoustito said:
Solavei!
Click to expand...
Click to collapse
Do you know of any nexus 4 non rooted person? See if they have this problem?
Sent from my Nexus 4 using xda premium
---------- Post added at 09:56 PM ---------- Previous post was at 09:55 PM ----------
With solavei
Sent from my Nexus 4 using xda premium
I doubt root would be the cause of this but I guess anything is possible. I had the same carrier with an older SIM (manually cut) when I first got my N4 then upgraded to the microSIM. With the original SIM I didn't have the double dial thing but I rooted around the same time I switched SIMs so I don't remember when it started.
I have this too. If you use Google voice, even as VM only as I do, it double dials on outbound calls. Only seems to happen with solavei if you have voice installed on N4. Doesn't happen with any other phones with solavei AFAIK.
I just don't care I'm so pleased w solavei otherwise. I tried porting my phone # to Google voice previously, and I hated how text messages would not be left alone with the stock app. Then I tried T-Mobile prepaid and I found out it doesn't let you use Google voice as VM. So given that I have Google voice voicemail and SMS working properly finally at least, this bothers me very little.
I found that if you return a call directly from Google voice voicemail it only dials once..
Sent from my Nexus 4 using XDA Premium App
shotta35 said:
I doubt root would be the cause of this but I guess anything is possible. I had the same carrier with an older SIM (manually cut) when I first got my N4 then upgraded to the microSIM. With the original SIM I didn't have the double dial thing but I rooted around the same time I switched SIMs so I don't remember when it started.
Click to expand...
Click to collapse
You're on solavei?
Sent from my Nexus 4 using xda premium
---------- Post added at 10:18 PM ---------- Previous post was at 10:18 PM ----------
Greefus said:
I have this too. If you use Google voice, even as VM only as I do, it double dials on outbound calls. Only seems to happen with solavei if you have voice installed on N4. Doesn't happen with any other phones with solavei AFAIK.
I just don't care I'm so pleased w solavei otherwise. I tried porting my phone # to Google voice previously, and I hated how text messages would not be left alone with the stock app. Then I tried T-Mobile prepaid and I found out it doesn't let you use Google voice as VM. So given that I have Google voice voicemail and SMS working properly finally at least, this bothers me very little.
I found that if you return a call directly from Google voice voicemail it only dials once..
Sent from my Nexus 4 using XDA Premium App
Click to expand...
Click to collapse
How did you get Google voice to work?
Sent from my Nexus 4 using xda premium
famoustito said:
Theres a couple of use having this issue on the Solavei network! i think it might be a bug with 4.2 and mvno's. we tried reporting this to our carrier but they have no idea what can be causing this! I have replaced sim card, phone, and deleted the google voice app and none have solve this issue! i think we have to contact google and let them know about this issue.
Click to expand...
Click to collapse
I have Solavei and have the exact same issue.
double dialing fixed
I had the same issue, and I finally figured it out. I`m on Rogers Canada, so I switched my sim with my wife`s (on Rogers as well) and my Nexus 4 had to restart. When booted up the problem was gone. Next day I went to a Rogers store and bought a new sim, activated it and I`ve been using it for 24 hrs now and the problem is completely gone.
Another issue that got fixed was using the 2 second pause or hard wait while dialing. I guess when the phone was double dialing it dropped the pause/wait in the second dial. but now it works perfectly.
By the way new sim is LTE enabled, and I have LTE enabled on the phone as well and it's working fine.
shotta35 said:
Just thought i'd post an inquiry after having it drive me nuts now. I'll try to describe it but the subject should be descriptive enough!
Basically what happens, you go to dial a number (or dial from contacts) and the phone calls out then hangs up (hangup tone) then quickly dials your intended number. When you look at the call log you see 2 calls, one being 0min 0sec then the next one right after with the amount of time you spent on said call.
I saw this in another thread and decided to make a thread about the topic instead of clouding up that one:
I have directdial feature on my SIM which allows me to dial international numbers directly. My AT&T MVNO includes international calls - H2O Wireless but you normally needs a access number, their new SIMs got direct dialling now and I think that's what's causing the double dial thing.
When i dial an international number it sends me to the access number then my phone pops up a toast that says "Sending" which then sends the actual number i'm calling. It then connects after some information about the call. I think it does this for all calls on the N4 but then drops the first call to the access number and dials the number straight to the local number instead.
Click to expand...
Click to collapse
amenoufy said:
I had the same issue, and I finally figured it out. I`m on Rogers Canada, so I switched my sim with my wife`s (on Rogers as well) and my Nexus 4 had to restart. When booted up the problem was gone. Next day I went to a Rogers store and bought a new sim, activated it and I`ve been using it for 24 hrs now and the problem is completely gone.
Another issue that got fixed was using the 2 second pause or hard wait while dialing. I guess when the phone was double dialing it dropped the pause/wait in the second dial. but now it works perfectly.
By the way new sim is LTE enabled, and I have LTE enabled on the phone as well and it's working fine.
shotta35 said:
Just thought i'd post an inquiry after having it drive me nuts now. I'll try to describe it but the subject should be descriptive enough!
Basically what happens, you go to dial a number (or dial from contacts) and the phone calls out then hangs up (hangup tone) then quickly dials your intended number. When you look at the call log you see 2 calls, one being 0min 0sec then the next one right after with the amount of time you spent on said call.
I saw this in another thread and decided to make a thread about the topic instead of clouding up that one:
I have directdial feature on my SIM which allows me to dial international numbers directly. My AT&T MVNO includes international calls - H2O Wireless but you normally needs a access number, their new SIMs got direct dialling now and I think that's what's causing the double dial thing.
When i dial an international number it sends me to the access number then my phone pops up a toast that says "Sending" which then sends the actual number i'm calling. It then connects after some information about the call. I think it does this for all calls on the N4 but then drops the first call to the access number and dials the number straight to the local number instead.
Click to expand...
Click to collapse
I have already tried a new Sim card! But if I'm not mistaking after you install a new Sim card factory reset the phone?
Click to expand...
Click to collapse
I am also on Rogers.... I had a new uncut micro-SIM, the LTE one from Rogers. I may try to get a new SIM to see if it fixes the problem.
I don't know if I have direct dial or not... how can I tell?
inspeckta_dek: My phone is not rooted AFAIK, it is in the same condition as when I received it from Google.

call not sent error on lollipop

I ve tried installing nearly all stock and custom lollipop ROMs available for Nexus 4.
The phone works fine with all ROMs except one thing. i. e.
I cannot make calls. Each time I try making a call. It says call ended. and pop up appears sometime saying "call not sent".
I can receive calls and sent/receive text messages normally.
Is there any way to fix this?
Hmm... Weird error can you be more specific? What is your carrier? Do you have a working imei no?
Sent from my Nexus 4
arkangel72 said:
Hmm... Weird error can you be more specific? What is your carrier? Do you have a working imei no?
Sent from my Nexus 4
Click to expand...
Click to collapse
I bought the set myself from USA. Its IMEI is 100% working and if I install Kitkat in it. I can make calls normally.
but when I install lollipop on it(custom or original) I cant make calls.
My carrier is Telenor and IMEI is working.
I finally fixed it.
I bought a new SIM and that solved the issue.
I am using Galaxy Nexus 3, lollipop, I having the same problem too..
picflash said:
I am using Galaxy Nexus 3, lollipop, I having the same problem too..
Click to expand...
Click to collapse
Try anither sim card
Sent from my LG-D800 using XDA Free mobile app

Tab 4 and standard calls.

Has anyone discovered a way to unlock the calling feature on the SG Tab 4 line of products yet?
Sent from my SM-T337T using Tapatalk
jhlarson1 said:
Has anyone discovered a way to unlock the calling feature on the SG Tab 4 line of products yet?
Sent from my SM-T337T using Tapatalk
Click to expand...
Click to collapse
Mine works for some reason already. The phone app and the text app are already there. Only works as a speaker phone or using a bt headset though.
Who are you with? T-Mobile here and I only have txting. Even try ed Activity Launcher to find dialer app, but no go.
Sent from my SM-T337T using Tapatalk
I did find speed dialer under contacts in Activity Launcher. I can apply a contact to speed dial number, but when I atempt to use said number. Message shows up... "Voice calls not supported." Beh... was worth a try.
Sent from my SM-T337T using Tapatalk
Decided to dive into Activity Launcher again. I found 'Voice Call Barring' under Device. Opened it up and come to find if i only new the passwords i can activate incoming and out going calls on the T337T. Now to figure out the passwords or find them online.
Sent from my SM-T337T using Tapatalk
-- Edit --
Tryed 0000 worked sort of... options turned on and off, but message popped up saying 'Network or simcard error.'.
jhlarson1 said:
Decided to dive into Activity Launcher again. I found 'Voice Call Barring' under Device. Opened it up and come to find if i only new the passwords i can activate incoming and out going calls on the T337T. Now to figure out the passwords or find them online.
Sent from my SM-T337T using Tapatalk
-- Edit --
Tryed 0000 worked sort of... options turned on and off, but message popped up saying 'Network or simcard error.'.
Click to expand...
Click to collapse
Sounds like you found the magic answer, however, your SIM card may only be provisioned for data only. Take the SIM out of your phone and try it.
Im going to try swapping my wife's sim with mine. If that doesn't work I think i'm going to just leave this one alone for the time being.
Sent from my SM-T337T using XDA Free mobile app
jhlarson1 said:
Im going to try swapping my wife's sim with mine. If that doesn't work I think i'm going to just leave this one alone for the time being.
Sent from my SM-T337T using XDA Free mobile app
Click to expand...
Click to collapse
did you figure this out-thread hung up with this when you seemed so close to resolution (either it worked or did not) thanks
i have tried a bunch of passwords and nothing, called tmobile and Samsung and they offer no solution at all, i am deployed and really need to be able to use the tab as a phone
joseluisgonzalez17 said:
i have tried a bunch of passwords and nothing, called tmobile and Samsung and they offer no solution at all, i am deployed and really need to be able to use the tab as a phone
Click to expand...
Click to collapse
in looking at the user manuals it appears the T337T does not have an additional microphone (for speaking into as in a phone call) unlike the T335 which does. This indicates to me that the T337t could not be used as a phone even if someone managed to get the phone app, modem etc all to work together (unless microphone arrangements were changed and even at that would not be worth the trouble-unlikely it would work well-as the folks using CM/AOSP on such tablet phone devices-no solution for echo issue due to speaker/microphone config)

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