Database Users

[Q] Varying results using nexus player on different routers

Hi guys,
So I just got the nexus player for Christmas. After struggling through wifi connectivity issues, I finally managed to get the NP up and running. However not perfectly. Far from it.
I've trialled using the player on two different wifi connections:
1. My home wifi network running on a tp link dual band 1900AC modem router
2. My wireless access point set up on my phone
I've had the best results on my phone's AP, where pretty much everything works, until the connection drops after 1/2 an hour or so. My home wifi network is much less successful.
When connected to my home wifi network, I have the following issues:
1. The Google play store never shows any apps. It's just a blank page.
2. The play music app shows results, and music appears to initiate, but music doesn't actually play. The progress bar doesn't move.
3. The YouTube app won't yield results for any searches. YouTube clips from the home screen play just fine though.
Is anyone able to shed some light on this for me? I'm baffled. I can't fathom any plausible explanation for these issues. The problem is clearly related to my modem router, as I don't have these issues with my phone's AP. But why would some functions work fine (YouTube videos playing from home screen) and others not work at all (YouTube app yielding no results). All this while it all works fine on my phone's AP??
Please, your assistance would be valued greatly.
Oh and merry Christmas all!

I wish I had a solution for you, but I don't. I too have had issues with the Nexus Player dropping its connection, and with the blank tiles related to a lost connection. I love the NP when it works, but it's really buggy.
Actually, here's something to try. Do you normally have your phone's AP always running? I have two wireless networks in my home, and I found that when my NP "remembered" the settings for both of them, I'd get regular disconnects. I have the NP set to only remember/use one network, and I've been getting less dropouts.

nyijedi said:
I wish I had a solution for you, but I don't. I too have had issues with the Nexus Player dropping its connection, and with the blank tiles related to a lost connection. I love the NP when it works, but it's really buggy.
Actually, here's something to try. Do you normally have your phone's AP always running? I have two wireless networks in my home, and I found that when my NP "remembered" the settings for both of them, I'd get regular disconnects. I have the NP set to only remember/use one network, and I've been getting less dropouts.
Click to expand...
Click to collapse
Thanks so much for the reply! Turned out it was an issue with my ISP! Frustrating to learn it wasn't an issue at my end at all, but at least it's fixed now. ☺

Narpstar said:
Thanks so much for the reply! Turned out it was an issue with my ISP! Frustrating to learn it wasn't an issue at my end at all, but at least it's fixed now. ☺
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Click to collapse
No problem! Glad everything is working for you.

Game cannot connect to server only on Nexus 9, only at home WiFi

Hi!
I really do hope I post this question to the right forum. If not, sorry.
I've been playing with Family Guy: TQFS for a while now on my Nexus 7 without any problems (apart from the usual software related stuff). I used my home WiFi for connection. My Router is a Linksys EA6400.
I've recently changed my Nexus 7 to a Nexus 9. Everything works perfectly, but somehow Family Guy cannot connect to the server.
What makes the whole thing odd, that other programs (from Google+ to other games) can connect to the internet without any problem.
For the sake of troubleshooting, I've made the following steps:
1: Disabled the MAC Filtering on the Router: No change
2: Tried other games from the same developer (TinyCo): They couldn't reach the server as well
3: Tried to tether wifi from my mobile: The game could connect
4: Tried other WiFi-s: the game could connect
I guess the problem is with my router, but other than that I couldn't figure out. What bugs me, is that if it happens with a game, it can potentially happen with any software.
I would really appreciate if you could help me to solve this problem, or at least point me in the right direction.
Thank you in advance.
Peter

Can't watch netflix on android over wifi

I wasn't sure where to put this, but the issue started with the nexus player, so I figured I'd try here.
My girlfriend and I were watching a TV series on netflix, on my nexus player, when it started having a connection problem. I've had my nexus for about 6 months and have never had an issue with it before.
I can get onto netflix on the nexus player, and browse the titles, but as soon as I try to play something, it tells me my device may not be connected to the internet. If I do the network test, it shows a good test for all 3 netflix servers, and the internet connection. I can watch netflix on my laptop just fine over wifi, but of course, if I try to stream the tab.... it opens the netflix app which says it can't connect. (I tried uninstalling the netflix app and streaming the tab, but it just tells me I need to install the netflix app)
Finally I tried installing netflix on my galaxy S5, and it also wouldn't stream anything, until I turned off wifi.... then it worked fine. I have tried everything I can think of and have read to try to fix this. I've changed my router to send default ISP DNS servers to devices, I've tried setting google DNS servers, I've checked time zone settings, I've cleared netflix app data, I've uninstalled and reinstalled, I've done a factory reset.... nothing will work.
If it's an issue with router settings, I don't understand why it works fine on my laptop. I had made no changes to my network or any of my devices' configuration when it stopped working.
Does anyone have any idea why this would only affect android devices, and only over my wifi? I have no idea what else to try.

mrkmpn said:
I wasn't sure where to put this, but the issue started with the nexus player, so I figured I'd try here.
My girlfriend and I were watching a TV series on netflix, on my nexus player, when it started having a connection problem. I've had my nexus for about 6 months and have never had an issue with it before.
I can get onto netflix on the nexus player, and browse the titles, but as soon as I try to play something, it tells me my device may not be connected to the internet. If I do the network test, it shows a good test for all 3 netflix servers, and the internet connection. I can watch netflix on my laptop just fine over wifi, but of course, if I try to stream the tab.... it opens the netflix app which says it can't connect. (I tried uninstalling the netflix app and streaming the tab, but it just tells me I need to install the netflix app)
Finally I tried installing netflix on my galaxy S5, and it also wouldn't stream anything, until I turned off wifi.... then it worked fine. I have tried everything I can think of and have read to try to fix this. I've changed my router to send default ISP DNS servers to devices, I've tried setting google DNS servers, I've checked time zone settings, I've cleared netflix app data, I've uninstalled and reinstalled, I've done a factory reset.... nothing will work.
If it's an issue with router settings, I don't understand why it works fine on my laptop. I had made no changes to my network or any of my devices' configuration when it stopped working.
Does anyone have any idea why this would only affect android devices, and only over my wifi? I have no idea what else to try.
Click to expand...
Click to collapse
You cleared app data, what about the app cache? Also do you happen to be using a vpn service like unblock-us, I had a similar issue one time when my region had been changed from usa to uk on the website and then it was telling me I couldn't connect. Good luck.

sask3m said:
You cleared app data, what about the app cache? Also do you happen to be using a vpn service like unblock-us, I had a similar issue one time when my region had been changed from usa to uk on the website and then it was telling me I couldn't connect. Good luck.
Click to expand...
Click to collapse
Yeah when you clear data, it also clears the cache. I also uninstalled and reinstalled, and even did factory reset. I'd never had it on my phone until today and no go there... .and like I said, only on WiFi. Yet it works fine on my laptop over WiFi. On my Galaxy S5 it works on cellular fine. This is the weirdest issue I've ever run into.
I've worked as a computer/network tech since 2005, and while I may not be the most knowledgeable guy around, I can usually figure out any network related issue... but I don't know what the difference would be between the android apps and the browser app. I figure if it's not the app it would have to be something with my router/firewall... but I have no idea what.

UPDATE
It's definitely something to do with my router config. I have the same router/access point set up at home as we have at work, and we also have the same internet plan aside from this being a business account. But it's the same ISP, and same Up/Down speed. I just tried it at work over wifi on my phone and it works fine.

It could also be your ISP. Business account traffic is treated differently than residential account.

Ok I got it fixed. I still have no idea what the hell the problem was. I couldn't find any firewall rules that could have caused the issue. Nothing had changed in my set up and it just suddenly stopped working in the middle of watching one day. I considered the ISP being an issue, but my girlfriend also has COX internet, and she had no issues at her house on her blue ray player or phone on her wifi, and like I said before... it still worked on my laptop at home.
I think some kind of bug just popped up in pfsense. I did a factory reset on it and now everything's working fine. Still the weirdest issue I've ever encountered. It still worked fine on my laptop, but not on any android (on wifi), or maybe mobile and not android was the factor? I don't own apple products so I couldn't test that.

Problem with Netflix and casting on my Shield PRO

Hi guys,
I have recently bought a Shield TV Pro and as much as the excitement was at the beginning, as much disappointed I am now. And that's because I have a few issues that from my research was fixed long time ago. But alas, it seems like I still have them and I was wondering if is this a case of returning the problem or waiting a little bit more for some fixes.
On short: Netflix cannot play anything. I can browse and do whatever I want but it cannot play. I get the message that the show cannot be played at the moment and to try a different one. But is the same for all. The message has a tiny code: AIP-703. On a little bit of google-ling I found that it might be a connection problem, or a vpn problem, but I don't have any vpn on my router, the internet connection is ok (also from the app internal testing) , and I also tried on another network, plus my phone as a Hot Spot for the shield. Same result. Netflix on my Chromecast works just fine, so somehow I exclude the network, although I keep hoping that it is a router problem, another reason to replace that and keep the Shield
And another big problem is that I cannot cast to the device. I can see the device on my phone (Samsung Galaxy s5 mini), but I cannot connect to cast from any of the apps that I have (including youtube and netflix). Casting to my Chromecast 2 works just fine.
What I did:
- Full factory reset (yeah, I know, waited for more that 2 hours for this one)
- tried to play with the device and apps not updated and with them updated
- sign out, clear app cache sign back in, sign out of all devices in Netflix account settings
- I even created another Netflix account to see if that was the problem
- router rebut
- tried again and again to see if the issues are gone for more than a week now. 2 days ago I also saw a netflix update and I thought that this is it, the fix, but still, the problem is still there.
So, any other ideas that I should try? Or should I give it back? If yes, should I try another one or I will get on the same results?
Thank you.

[Q] Google Play Store and Youtube very slow on WiFi

Hi everyone,
I've got a Samsung M30s a month ago, and I never had issues until now.
Google Play Store and Youtube started working very very slowly maybe a week ago, and now they literally do not load anything whenever I am connected to the Wifi.
Both the apps work fine on mobile data, and Youtube works fine when I open it on the Google Chrome app.
I've tried every troubleshooting I found:
-Clearing cache and data from both apps and Google Play Services;
-Resetting the phone;
-Changing the WiFi DNS to Google's parameters (8.8.8.8 and 8.8.4.4);
-Logging in and out of my Google account numerous time, and relogging directly from the Play Store,
-Turning off all data savers option;
-Turning off all battery saving options;
-Disabling IPv4 or IPv6 on the WiFi.
About my wifi: I am using a router that does not belong to me, but it is an hotspot of my home provider (Vodafone) that i can use for free since I am their client on another WiFi at my parents house.
I tried connecting both to the wifi with my log in details directly or using my computer hotspot as a middle point.
I cannot currently go to my parents house to see if the issue persist using a personal wifi connection (as we are on a strict lockdown here in Italy).
The phone is not rooted nor it has the bootloader unblocked, I like modding and have experience with a lot of Samsung devices but I like the Samsung One interface and I don't want to void the warranty so soon.
My current software version is PPR1180610011M307FNXXU2ASL2.
The phone model is SM-M307FN (European version with the Exynos chip).
I am writing here because everything I tried literally hasn't worked and I really don't know what else to do.
Has anybody else experienced this issue?

Try on wifi from another Internet provider
I do not think it is a matter of phone itself
But: how does Youtube work on a laptop connected to same wifi ?

pabgar said:
Try on wifi from another Internet provider
I do not think it is a matter of phone itself
But: how does Youtube work on a laptop connected to same wifi ?
Click to expand...
Click to collapse
That's my question too. For what's worth i tried connecting to a phone hotspot (so internet passing through mobile data) and things still don't work.
Youtube works fine on all laptops i know connected to the wifi.
Also worth nothing: when I change DNS to 8.8.4.4. And 8.8.8.8, the situation goes back to normal for a few minutes and then it slows down again.

Question: does the same issue persist even while using a VPN?

nobody_nowhere said:
Question: does the same issue persist even while using a VPN?
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Click to collapse
Yes to a certain degree. I tried a couple of a vpn with different location (namely USA and other parts of Europe), and the apps did work faster but the issue appeared after a scrolling down the page for a couple of times. I contacted Samsung Support and they told me it is a known issue for a good number of people and that Google is working on it (here's the link to the support Google forum:https://support.google.com/googleplay/thread/40380785?hl=en ).
I guess there'ss nothing to do but to wait.

Martiz said:
Yes to a certain degree. I tried a couple of a vpn with different location (namely USA and other parts of Europe), and the apps did work faster but the issue appeared after a scrolling down the page for a couple of times. I contacted Samsung Support and they told me it is a known issue for a good number of people and that Google is working on it (here's the link to the support Google forum:https://support.google.com/googleplay/thread/40380785?hl=en ).
I guess there'ss nothing to do but to wait.
Click to expand...
Click to collapse
Have never come across such a weird and specific issue, hope they fix it soon

i have a similar issue with google play store.....also i noticed one thing is that even though i have turned on auto updates & am connected to the wifi the entire time(literally) the apps never update on their own....at one point when i checked the apps i had over 30+ apps to update(some of them were system apps)......& yes youtube is lagging for me as well...