Hi everyone,
I've got a Samsung M30s a month ago, and I never had issues until now.
Google Play Store and Youtube started working very very slowly maybe a week ago, and now they literally do not load anything whenever I am connected to the Wifi.
Both the apps work fine on mobile data, and Youtube works fine when I open it on the Google Chrome app.
I've tried every troubleshooting I found:
-Clearing cache and data from both apps and Google Play Services;
-Resetting the phone;
-Changing the WiFi DNS to Google's parameters (8.8.8.8 and 8.8.4.4);
-Logging in and out of my Google account numerous time, and relogging directly from the Play Store,
-Turning off all data savers option;
-Turning off all battery saving options;
-Disabling IPv4 or IPv6 on the WiFi.
About my wifi: I am using a router that does not belong to me, but it is an hotspot of my home provider (Vodafone) that i can use for free since I am their client on another WiFi at my parents house.
I tried connecting both to the wifi with my log in details directly or using my computer hotspot as a middle point.
I cannot currently go to my parents house to see if the issue persist using a personal wifi connection (as we are on a strict lockdown here in Italy).
The phone is not rooted nor it has the bootloader unblocked, I like modding and have experience with a lot of Samsung devices but I like the Samsung One interface and I don't want to void the warranty so soon.
My current software version is PPR1180610011M307FNXXU2ASL2.
The phone model is SM-M307FN (European version with the Exynos chip).
I am writing here because everything I tried literally hasn't worked and I really don't know what else to do.
Has anybody else experienced this issue?
Try on wifi from another Internet provider
I do not think it is a matter of phone itself
But: how does Youtube work on a laptop connected to same wifi ?
pabgar said:
Try on wifi from another Internet provider
I do not think it is a matter of phone itself
But: how does Youtube work on a laptop connected to same wifi ?
Click to expand...
Click to collapse
That's my question too. For what's worth i tried connecting to a phone hotspot (so internet passing through mobile data) and things still don't work.
Youtube works fine on all laptops i know connected to the wifi.
Also worth nothing: when I change DNS to 8.8.4.4. And 8.8.8.8, the situation goes back to normal for a few minutes and then it slows down again.
Question: does the same issue persist even while using a VPN?
nobody_nowhere said:
Question: does the same issue persist even while using a VPN?
Click to expand...
Click to collapse
Yes to a certain degree. I tried a couple of a vpn with different location (namely USA and other parts of Europe), and the apps did work faster but the issue appeared after a scrolling down the page for a couple of times. I contacted Samsung Support and they told me it is a known issue for a good number of people and that Google is working on it (here's the link to the support Google forum:https://support.google.com/googleplay/thread/40380785?hl=en ).
I guess there'ss nothing to do but to wait.
Martiz said:
Yes to a certain degree. I tried a couple of a vpn with different location (namely USA and other parts of Europe), and the apps did work faster but the issue appeared after a scrolling down the page for a couple of times. I contacted Samsung Support and they told me it is a known issue for a good number of people and that Google is working on it (here's the link to the support Google forum:https://support.google.com/googleplay/thread/40380785?hl=en ).
I guess there'ss nothing to do but to wait.
Click to expand...
Click to collapse
Have never come across such a weird and specific issue, hope they fix it soon
i have a similar issue with google play store.....also i noticed one thing is that even though i have turned on auto updates & am connected to the wifi the entire time(literally) the apps never update on their own....at one point when i checked the apps i had over 30+ apps to update(some of them were system apps)......& yes youtube is lagging for me as well...
Related
Hello people,
Two days ago I bought a Legend only to discover that it has some issues with Wi-Fi. Here's what I mean:
I did the initial setup fully, set up a Google account, Wi-Fi connection only. Weather and Mail (Imap, not Gmail) work perfectly with my home WLAN, but Market does not. What's even strange - I can only open .bg websites (I'm from Bulgaria) in the browser, but nothing else, not even google.com. Those two work just fine on a 3G connection, though.
I tried all sorts of tricks with my router (D-Link N in mixed-mode if it matters), but it was no good. Even set the phone to be in the Demilitarized zone so as to have no problems communicating on port 5228 as I read Market needs to use... still nothing.
Please, can anyone think of a way to solve this annoying problem?
May thanks in advance!
Did you try switching the router to only b/only g/only n mode?
My router is a D-Link DSDL 2740R N and I haven't problem.
Also the coverage is satisfactory.
Try changing your DNS settings, and check router's MTU. Although just guessing here...
Sent from my HTC Legend using the XDA mobile application powered by Tapatalk
Yes, switching the mode was the first thing I did - going to g/b did no good.
Like I said, I don't have troubles connecting now - just a very limitted access to websites and services.
And what DNS Settings? The ones on the router? But they are working perfectly with my two computers, it's the HTC Legend that has issues.
---
So, I just talked to the support desk of my ISP and they told me they had never heard of such a problem. According to the guy, everything should be working normally because they were not blocking any kind of traffic/ports.
Any ideas?
We have a vibrant and a captivate.. When connected via wifi at home, the market and gmail will not connect, but both phones access the internet just fine otherwise.. They connect fine to the market and gmail using 2G or 3G, or other wifi networks..
Can anyone let me know what settings I might adjust on the router to allow connections to gmail or the market on these phones?
Strange thing is I have exactly the same problem, but this only started yesterday. The days before I was able to download several apps via market over wifi, but as of yesterday I can not even see the home screen when on wifi, no problems when on 3G. Tried opening port 5228 TCP and UDP as suggested in an older thread, but that did not work. Something changed at Google?
Update: problem went away by itself 2 days later.
I9000 stock 2.3.3
We have 3 android phones- all with the same problem.. Router is a Netgear WNR2000v3.
Edit-Reset router and the problem continues...
Check the firewall router
There is no firewall A's far A's I know. Just a wireless DSL and a router, and I have not configured any firewall...I reset the router to factory settings and it still won't work....
Sent from my SGH-T959 using xda premium
Try some other wifi area. Is the problem same or not. Maybe it's good to delete APN from settings and let it configure again.
have you tried paying you're cable bill?
seriously.. the phones all connect via other wifi networks just fine. They connect to this router just fine as well.. All internet connectivity is great except anything to do with google's apps.. youtube, maps, gmail, market.. none will work, but google.com on the browser works fine.
I had this problem 2 days ago. I have searched the web a lot for this problem. Now I found 3 solutions that you may wanna try.
1. Clear cache and reset to factory. Don't skip the sign in on google account. Sign in immediately! (had not worked for me though!)
2. Check your firewall settings. Especially, I used my laptop as a hotspot source with virtual wifi router(ht_tp://ww_w.virtualwifirouter.com/). I have tried connectify and virtual router, but they had problems on my laptop, while VWR is simple and effective! (I still couldn't connect to market and youtube at that moment though! Very very frustrated!)
3. I read someone said he tried to set the parameters of his mobile network manually, and it worked for him. I didn't expect much on this method but did give it a try. OMG! It worked! What's worth to notice is that I found that the instruction provided on my operator's website (Orange.fr) is actually a little bit different from the settings the phone automatically loaded.
3.
Hope it works for you guys!
I had same problem but reset of router helped...
You know what, I think it's the operator or google's dirty trick. For no obvious reason, I am blocked out of market again with wifi. I can surf on porn sites with wifi but no luck on market and google's stuff!
bonedriven said:
I had this problem 2 days ago. I have searched the web a lot for this problem. Now I found 3 solutions that you may wanna try.
1. Clear cache and reset to factory. Don't skip the sign in on google account. Sign in immediately! (had not worked for me though!)
2. Check your firewall settings. Especially, I used my laptop as a hotspot source with virtual wifi router(ht_tp://ww_w.virtualwifirouter.com/). I have tried connectify and virtual router, but they had problems on my laptop, while VWR is simple and effective! (I still couldn't connect to market and youtube at that moment though! Very very frustrated!)
3. I read someone said he tried to set the parameters of his mobile network manually, and it worked for him. I didn't expect much on this method but did give it a try. OMG! It worked! What's worth to notice is that I found that the instruction provided on my operator's website (Orange.fr) is actually a little bit different from the settings the phone automatically loaded.
3.
Hope it works for you guys!
Click to expand...
Click to collapse
One more thing to add: Use static IP address for your wifi connection! Mine was not stable with automatic address!
iflyabeech said:
We have a vibrant and a captivate.. When connected via wifi at home, the market and gmail will not connect, but both phones access the internet just fine otherwise.. They connect fine to the market and gmail using 2G or 3G, or other wifi networks..
Can anyone let me know what settings I might adjust on the router to allow connections to gmail or the market on these phones?
Click to expand...
Click to collapse
Try to forward the ports needed for google, 5228 i think, that helped my cappy a little bit, try clearing all your networks, see if that helps. Google around for captivate wifi problems, hundreds of threads with lots of solutions.
chschris2011 said:
Try to forward the ports needed for google, 5228 i think, that helped my cappy a little bit, try clearing all your networks, see if that helps. Google around for captivate wifi problems, hundreds of threads with lots of solutions.
Click to expand...
Click to collapse
I did try forwarded the ports for one of the phone, problem is there are three.. And port forwarding didn't work, neither did resetting the router, or resetting it to defaults, and they all had a static ip...Still no good..
If familiar with wireshark, try setting up on a computer, connecting to market with phone and see what u get. Maybe packets being blocked, hard to say.
I have been downloading alot of p2p data on my LTE plan, I have noticed every once in a while the internet connection completely stops even though I have 4 bars of LTE signal. Turning mobile data on and off does not solve it and activating then deactivating aeroplane mode sometimes works. Rebooting the phone always works. I have noticed it usually cuts off after downloading a lot of data via utorrent however a few times it cuts off without this condition being met. This phenomenon is one I have noticed only after using my phone for very large data downloads, I've been using my phone for a few months now without this issue.
I am using a GT-I9505 model which is rooted and has the google edition 4.4.2 installed.
What could be the problem and how do I fix it?
Many thanks.
PS. this is the link to the rom I am using
http://forum.xda-developers.com/showthread.php?t=2544474
Maybe your operator is blocking p2p ?
qtwrk said:
Maybe your operator is blocking p2p ?
Click to expand...
Click to collapse
I highly doubt it, p2p traffic is blocked on my network anyway however I use a VPN to mask all my data, and when it cuts off it is not just p2p but all data even after VPN has been turned off. I also called them and asked whether there is any sort of fair usage policy which applies to my contract which may throttle my data and there is absolutely not. I think it is an issue with the phone.
zpartan said:
I highly doubt it, p2p traffic is blocked on my network anyway however I use a VPN to mask all my data, and when it cuts off it is not just p2p but all data even after VPN has been turned off. I also called them and asked whether there is any sort of fair usage policy which applies to my contract which may throttle my data and there is absolutely not. I think it is an issue with the phone.
Click to expand...
Click to collapse
Try download some large files in stock browser or like install a big game in play store to see if your connection gets killed due to over amount of data stream or not.
If connection maintains in play store or stock browser downloading but got killed in p2p , I'd say it's related to it, it's very reasonable they do it, lots operator all over the world blocks it...
qtwrk said:
Try download some large files in stock browser or like install a big game in play store to see if your connection gets killed due to over amount of data stream or not.
If connection maintains in play store or stock browser downloading but got killed in p2p , I'd say it's related to it, it's very reasonable they do it, lots operator all over the world blocks it...
Click to expand...
Click to collapse
Will do this and post results.
I wasn't sure where to put this, but the issue started with the nexus player, so I figured I'd try here.
My girlfriend and I were watching a TV series on netflix, on my nexus player, when it started having a connection problem. I've had my nexus for about 6 months and have never had an issue with it before.
I can get onto netflix on the nexus player, and browse the titles, but as soon as I try to play something, it tells me my device may not be connected to the internet. If I do the network test, it shows a good test for all 3 netflix servers, and the internet connection. I can watch netflix on my laptop just fine over wifi, but of course, if I try to stream the tab.... it opens the netflix app which says it can't connect. (I tried uninstalling the netflix app and streaming the tab, but it just tells me I need to install the netflix app)
Finally I tried installing netflix on my galaxy S5, and it also wouldn't stream anything, until I turned off wifi.... then it worked fine. I have tried everything I can think of and have read to try to fix this. I've changed my router to send default ISP DNS servers to devices, I've tried setting google DNS servers, I've checked time zone settings, I've cleared netflix app data, I've uninstalled and reinstalled, I've done a factory reset.... nothing will work.
If it's an issue with router settings, I don't understand why it works fine on my laptop. I had made no changes to my network or any of my devices' configuration when it stopped working.
Does anyone have any idea why this would only affect android devices, and only over my wifi? I have no idea what else to try.
mrkmpn said:
I wasn't sure where to put this, but the issue started with the nexus player, so I figured I'd try here.
My girlfriend and I were watching a TV series on netflix, on my nexus player, when it started having a connection problem. I've had my nexus for about 6 months and have never had an issue with it before.
I can get onto netflix on the nexus player, and browse the titles, but as soon as I try to play something, it tells me my device may not be connected to the internet. If I do the network test, it shows a good test for all 3 netflix servers, and the internet connection. I can watch netflix on my laptop just fine over wifi, but of course, if I try to stream the tab.... it opens the netflix app which says it can't connect. (I tried uninstalling the netflix app and streaming the tab, but it just tells me I need to install the netflix app)
Finally I tried installing netflix on my galaxy S5, and it also wouldn't stream anything, until I turned off wifi.... then it worked fine. I have tried everything I can think of and have read to try to fix this. I've changed my router to send default ISP DNS servers to devices, I've tried setting google DNS servers, I've checked time zone settings, I've cleared netflix app data, I've uninstalled and reinstalled, I've done a factory reset.... nothing will work.
If it's an issue with router settings, I don't understand why it works fine on my laptop. I had made no changes to my network or any of my devices' configuration when it stopped working.
Does anyone have any idea why this would only affect android devices, and only over my wifi? I have no idea what else to try.
Click to expand...
Click to collapse
You cleared app data, what about the app cache? Also do you happen to be using a vpn service like unblock-us, I had a similar issue one time when my region had been changed from usa to uk on the website and then it was telling me I couldn't connect. Good luck.
sask3m said:
You cleared app data, what about the app cache? Also do you happen to be using a vpn service like unblock-us, I had a similar issue one time when my region had been changed from usa to uk on the website and then it was telling me I couldn't connect. Good luck.
Click to expand...
Click to collapse
Yeah when you clear data, it also clears the cache. I also uninstalled and reinstalled, and even did factory reset. I'd never had it on my phone until today and no go there... .and like I said, only on WiFi. Yet it works fine on my laptop over WiFi. On my Galaxy S5 it works on cellular fine. This is the weirdest issue I've ever run into.
I've worked as a computer/network tech since 2005, and while I may not be the most knowledgeable guy around, I can usually figure out any network related issue... but I don't know what the difference would be between the android apps and the browser app. I figure if it's not the app it would have to be something with my router/firewall... but I have no idea what.
UPDATE
It's definitely something to do with my router config. I have the same router/access point set up at home as we have at work, and we also have the same internet plan aside from this being a business account. But it's the same ISP, and same Up/Down speed. I just tried it at work over wifi on my phone and it works fine.
It could also be your ISP. Business account traffic is treated differently than residential account.
Ok I got it fixed. I still have no idea what the hell the problem was. I couldn't find any firewall rules that could have caused the issue. Nothing had changed in my set up and it just suddenly stopped working in the middle of watching one day. I considered the ISP being an issue, but my girlfriend also has COX internet, and she had no issues at her house on her blue ray player or phone on her wifi, and like I said before... it still worked on my laptop at home.
I think some kind of bug just popped up in pfsense. I did a factory reset on it and now everything's working fine. Still the weirdest issue I've ever encountered. It still worked fine on my laptop, but not on any android (on wifi), or maybe mobile and not android was the factor? I don't own apple products so I couldn't test that.
Hi. I'm currently experiencing a weird issue with my phone and wondered if I was alone.
So basically, over some wifi, some stuff behaves in a weird way. For example, Ebay, Twitter and LPMobile (local french news app) can't download images. Also, Clash Royale can't update and i have issues connecting games to Google Play Games. This bug only occurs on my home network tho. Everything works just fine on Mobile Data and some other wifi connections (School, Work...) I believe the problem is somewhat linked to software since i had this issue on my older phone (Honor 7x). I believe it is linked to the Packet flooding Issue back in January of this year. However, I tried installing many different versions of Google Play Services on my device and nothing changed.
Does anyone experience this issue?
My home Router is a Linksys EA7500 Max-Stream, if this can help.
Thank you!
It appears I am having similar issue when I am on wifi. Facebook, Instagram will not load pictures and new posts.
Have you resolved your issue?
Sent from my ONEPLUS A6013 using Tapatalk
sti-06 said:
It appears I am having similar issue when I am on wifi. Facebook, Instagram will not load pictures and new posts.
Have you resolved your issue?
Sent from my ONEPLUS A6013 using Tapatalk
Click to expand...
Click to collapse
No, I haven't resolved it, tho from what I tried, it seems to be linked to my router. What's your router?
Mikor4554 said:
Hi. I'm currently experiencing a weird issue with my phone and wondered if I was alone.
So basically, over some wifi, some stuff behaves in a weird way. For example, Ebay, Twitter and LPMobile (local french news app) can't download images. Also, Clash Royale can't update and i have issues connecting games to Google Play Games. This bug only occurs on my home network tho. Everything works just fine on Mobile Data and some other wifi connections (School, Work...) I believe the problem is somewhat linked to software since i had this issue on my older phone (Honor 7x). I believe it is linked to the Packet flooding Issue back in January of this year. However, I tried installing many different versions of Google Play Services on my device and nothing changed.
Does anyone experience this issue?
My home Router is a Linksys EA7500 Max-Stream, if this can help.
Thank you!
Click to expand...
Click to collapse
From what you have described this seems to be an issue with your WiFi connection at home and not the phone. I would reset the router and see if that resolved your issue.
I have a similar issue. I own both a 6 and 6t - the 6 no issues gets on wifi just fine but the 6t? Not so much. I will connect up all day long to 2.4Ghz wireless and get on the internet but if I put it on 5Ghz (which all my stuff uses) it connects, get an ip but will go no where on the internet. It's like it has no DNS or something. Frustrating as hell. I opened a support ticket with OnePlus and they told me to send it back. (PS I tired all the fixes, router reboot, forget network, I even tried a factory data reset...nothing same behavior).
Wifi dropping issue
Same issue with my 6t. Frist oneplus devide and disappointed. It's been weeks i havent used my device.. because wifi doesont works..
It's anyone using Private DNS with cloudflare? That gave me issues with my wifi at work until I disabled it. It didn't give me problems anywhere else though.
my wifi works great; most likely, those that are having wifi problems have issues with their router/modem/isp;
usually, its not the phone where the wifi problem is..
https://www.speedtest.net/result/a/4634622809