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What does getting the 6 dollar insurance cover?
- Fly like a G2
Lost, stolen, broken, dropped, water damage... it covers everything. But to get a replace you will have to pay a deductable. I believe its 130??
Sent from my T-Mobile G2
Yup, $130 incase the phone is stolen/lost. The warranty also extends to 2 years instead of 1. And they will service it free of charge if there is physical damage. I took it for the G2 due to the hinge, so over 2 years if the hinge gets REALLY bad I can get a replacement.
The warranty isn't for two years, its for as long as you have it out as long as they support it
Sent from my T-Mobile G2 using XDA App
I love ins. When someone smarter then I figures out root and I brick my phone trying it will only cost me $130 to replace. At least I won't send it in and pretend like I didn't try to root it
Sent from my T-Mobile G2 using XDA App
Just a thought but is it possible to pretend its lost/stolen and get that replacement phone? That way I can get another G2 for my girl can't afford for retail price since I used all my credit line..
Sent from my T-Mobile G2 using XDA App
That's illegal and it's called Fraud. Pretty sure it's a hefty fine + jailtime if actually convicted.
But how do they know? You can say it got lost at a theme park right?
Sent from my T-Mobile G2 using XDA App
Not the best idea
@noodles2224
Yea you could say some lie like that BUT remember that #1 insurance companies are giving you a 500 dollar phone for 130. So they make it their business to know what happend to your phone. I had to file a claim for a lost g1 and they made me get police reports and everything before they helped me out. #2 every phone has an IMEI number unique to itself and it is registered on the network when the phone is in use (I'm not 100% sure of how it works but they know if that phone is being used or not.) AND if the insurance company finds out that the phone YOU purchased (with its unique IMEI number) that is now claimed to be stolen is being used they might go and find out who is using it or who knows...
I wouldn't risk the fine or jail time or court just for a phone for your girlfriend if you want her to have one sooo bad then you can save up for it or at least tell her you'll give her half or some thing...
Besides I wouldn't see the g2 as the best upgrade option I'm bummed out that it was released with an 800mhz processor... WHY? All the new high end phones are using 1ghz... but w.e. everyone has theyr likes and dislikes... I'm personally waiting for something else...
Sent from my T-Mobile G1 using XDA App
There's another warranty thats 1.99 a month and it covers all the same thing the 6 dollar rate does except for lost or stolen phones. Its only available up to 2 weeks after you purchased the phone. I think it's more likely to have a phone that has broken hinges and buttons instead of losing a phone.
noodles2224 said:
But how do they know? You can say it got lost at a theme park right?
Sent from my T-Mobile G2 using XDA App
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Hmm... Why don't you try it and find out? I mean what's the worst that can happen? It's easily worth losing a year of your life to jail to save $250!
kludgineer said:
Hmm... Why don't you try it and find out? I mean what's the worst that can happen? It's easily worth losing a year of your life to jail to save $250!
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Actually, not even that with the $130 deductible, you would only save $120.
But sticking to the original question it covers a lot and its easily worth the $6 if anything happens to the phone physically (cracked damaged broken stolen ran over, abducted by aliens) the insurance company, asurion, will replace it for $130 deductable.
And if anything like software wise or memory card reader messes up or something inside that's NOT your "direct" fault tmobile will replace it for free. But it can't be physically damaged or cracked screen or anything it has to be something inside or even bricked, you can get away with some good excuses and making believe you don't know anything when they ask, did you try to root it? Uhhh... what's that? Lol
Sent from my T-Mobile G1 using XDA App
The other great thing about a carrier having your IMEI# is that they can render it unusable on their or any other network within North America. I am about 98% certain that when you report a phone lost or stolen to Assurion, or Tmobile that their policy is to Blackllist the IMEI # of the phone.
As far as I can tell it only works on this continent, you could get a blacklisted phone to work in Europe.
It is similar to how a phone is added into a network, like say you flash a Verizon phone to Metro, they have to add the IMEI into their system so you can use it. In this case they just make it so you can't use it.
Also they do know if you have used a phone. I had a Nexus one and a Vibrant. I lost my Nexus while using my Vibrant. When I placed the claim with Assurion, they wanted me to call Tmobile and find out the last day my SIM card was used in my Nexus. Tmobile new exactly the last day my sim was in the Nexus.
So they know. And now, you know that they know.
OMF!!!! Come on guys..........how many times are your phones taken or lost and they find it???? They do not care that's why thousands of us pay 6 bucks a month and make them money. So all you wanna be naysayers trying to be xda police let them get one for their girl and be positive. Ill just say this, you lost your phone and give yours to your girl and bam!!!! You will get special attention the night you give it to her =)
Sent from my T-Mobile G2 using XDA App
thats not true, they dont blacklist the devices. Only verizon and sprint do that.
Sent from my T-Mobile G2 using XDA App
How about not stealing or commiting fraud because it is wrong? You want something; earn it.
Sent from my T-Mobile G2 using XDA App!
Tekk83 said:
There's another warranty thats 1.99 a month and it covers all the same thing the 6 dollar rate does except for lost or stolen phones. Its only available up to 2 weeks after you purchased the phone. I think it's more likely to have a phone that has broken hinges and buttons instead of losing a phone.
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http://support.t-mobile.com/doc/tm23694.xml;jsessionid=KjZenf0v916OVRAXNs#4
In the table, it says that the warranty (1.99) covers only malfunction. And "normal wear and tear" is grouped with malfunction in the description at the top of the page. So hinge falling apart is normal wear and tear I'm assuming? what about scratches? And then how is Damaged defined? Any one have any idea? I don't want to pay 6 bucks when I can pay 2...
genethebean33 said:
OMF!!!! Come on guys..........how many times are your phones taken or lost and they find it???? They do not care that's why thousands of us pay 6 bucks a month and make them money. So all you wanna be naysayers trying to be xda police let them get one for their girl and be positive. Ill just say this, you lost your phone and give yours to your girl and bam!!!! You will get special attention the night you give it to her =)
Sent from my T-Mobile G2 using XDA App
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Seriously that's why I had that idea of saying its lost and getting that replacement for her.. saves me and makes both of us happy
Sent from my T-Mobile G2 using XDA App
@noodles2224
But how do they know? You can say it got lost at a theme park right?
Sent from my T-Mobile G2 using XDA App
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I had similar thoughts when I was younger and even talked to a T-Mo rep about it. I learned that if at any point you insert your own SIM card into the phone you claim was lost or stolen, you can expect a not-so friendly visit from the insurance company's lawyers or investigators.
Say you give your phone away to your girlfriend. The first thing they will do is check the SIM card and the account it is tied to. If you don't share the same address, or are linked in some way say through relatives or former addresses (anything a basic background check would show), then they will check the call history and see if you two know each other. It doesn't take a high school education to figure out if your phone was stolen or not. Claiming it was lost won't do much for you either.
I wouldn't be surprised if T-Mo can now remotely disable devices. If the phone is on and transmitting, it can be located pretty easily as well, whether that's for prosecution or recovering losses. I am pretty sure that if you make a claim with the phone in-hand and turn it on, you'll find yourself in trouble very quickly. If **** goes down, good luck convincing anyone, especially a lawyer or judge that your girlfriend stole it.
They don't take fraud lightly; I don't think you should as well.
recent changes to asurion ever pay the deductible for replacement phone that swam or was distroyed.....funny story last week my myoldest son called me dad my phone is really hot almost burning my fingers i asked him had he hardrest phone yet he said no.i told him do that call me back ...he did he said it was still hot i told him let i charge......he set up his phone then started *****in about the battery being crap...so yesterday called verizon talked to tech support gave them the lowdown got hot battery bad sending new one out.i mention its a replacement device too still covered under warranty from ausrion ok...battery coming now....started thinking phone gonna fail..went to phone claim found box replacement phone came in found claim number on shipping label went to track answered questions told me to call jumped thru hoops finally got to a person told them my story mentioned overheated and phone under warranty did your son get hurt no....1 more hoop got talk to supervisor finally get reman or new incredible 2...dah second choice..free....ok...i asked about case and car charger cause might be different case yep car charger on back order....be here tuesday....gotta send phone and back cover back within 10 days.....so if you got a replacement phone recently and are overheating you have a 1 year warranty.
Sent from my ADR6400L using XDA App
Sent from my ADR6400L using XDA App
You should probably learn how to use spaces and punctuation... and so many other things... cause I have no idea what you're even talking about.
Sent from my ADR6300 using XDA App
Matt. said:
You should probably learn how to use spaces and punctuation... and so many other things... cause I have no idea what you're even talking about.
Sent from my ADR6300 using XDA App
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Couldn't have said it better myself. It was sent from a phone, but doesn't it usually change all those thing for you?
what the f does kicker alert mean?!
DINC+XDA=Crack
He says his son's phone was overheating so he got a replacement. Big whoop.
I work in a Verizon store. For future reference:
1. You have a 1 year manufacturer's warranty. Basically anything that isn't accidental damage (damage by you) is covered and your phone is replaced with a refurb for free. You basically take the battery and cover from your old one and put it on the new one and then ship back the old one. They give you the box and a prepaid shipping label.
2. Asurion (Insurance) replacements require insurance on the line ($6.99/month for Smartphones with a $99 deductible or $10.99/month with a $170 deductible for iPhone 4s). That covers any damage and a refurb will be shipped the next business day. They'll send you the better version of your phone if they don't have it anymore (ie your Droid broke, they send you a Droid 2 if they're out of them). Asurion replacements have THEIR OWN 1 year warranty. If your Asurion replacement craps out/is bad, call them up @ 1-888-881-2622 and tell them and they'll replace it free of cost. You can claim as many damaged phones as you want, but only 2 lost phones within 12 months.
SO MY BAD.....i read stories all the time...mine is probally the worst yet so sue me .....just another story of phone insurance gone right....what part of free phone cant u comprehend....i have 4 phones and one net book.....on 2 accounts....my youngest sons phone is due for an upgrade incredible 2 verizon 199.99 costco 29.99 with free bundle pack just have to wait till augt 11
Memory dump again sue me if i was a writer i would care about spelling and grammer guess what im not
Sent from my ADR6400L using XDA App
....dude, it's just forum etiquette. nobody wants to read a wall mashup of words.
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
balling members out for not searching first.ok you try to get anywhere with search.
Degrading people for there sentence structuring, are we working here pulling in cash for or info.Hmm NO. I DID NOT KNOW YOU HAD TO HAVE A B.A IN COMMUNICATION TO BE IN HERE.
IM SURE THE #$%&?/! SIGN IS NOT ON THE FRONT DOOR.
Sent from my ADR6400L using XDA App
scottthreet32 said:
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
Sent from my ADR6400L using XDA App
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You haven't been to a forum with almost 4 million members either.
scottthreet32 said:
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
balling members out for not searching first.ok you try to get anywhere with search.
Degrading people for there sentence structuring, are we working here pulling in cash for or info.Hmm NO. I DID NOT KNOW YOU HAD TO HAVE A B.A IN COMMUNICATION TO BE IN HERE.
IM SURE THE #$%&?/! SIGN IS NOT ON THE FRONT DOOR.
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
Sentence structure goes along way and doesn't require a B.A.
scottthreet32 said:
It would be nice to have SPELLING and grammer checker built into app
I have never been in a forum that was so critical and anal of such things.
balling members out for not searching first.ok you try to get anywhere with search.
Degrading people for there sentence structuring, are we working here pulling in cash for or info.Hmm NO. I DID NOT KNOW YOU HAD TO HAVE A B.A IN COMMUNICATION TO BE IN HERE.
IM SURE THE #$%&?/! SIGN IS NOT ON THE FRONT DOOR.
Sent from my ADR6400L using XDA App
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Seriously a mistake here or there is no big deal. But your entire paragraph was difficult to follow. The point of these words and the website is to communicate. If we dont understand you then its kinda pointless. Oh and your ADR6400L does have spell check in its keyboard as do so many other keyboards you could choose.
So yesterday at school, my friend bumped my arm by accident and my baby jumped out of my hands and then fell straight down on the screen. I watched the whole scene in slow motion . I had the phone without a case, because I like my phone naked, so even though this may be foolish, its just the way I like it.
I am aware that there are other threads about getting the phone screen repaired, but my situation is different. I know some people say to just buy a repair kit online for $20 and just do it yourself, but I had an online chat with sprint and the customer service rep told me that if I went to my local repair shop, they would charge me $35 for a new screen, and that if I contacted sprint they would reimburse me because I was a loyal customer.
Just in case of this being false, I took a screen shot of the chat. So today I went to the store, and they straight out told me that they do no do repairs, and that I could file a claim and pay $100 for a new phone. But I'm not interested in paying $100 for a phone that is 14 months old. So I was wondering is this just a situation at this store, or do all sprint stores reject cracked screen repairs. If the later is true than I will just need to buy the repair kit.
Thanks
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
Robbsta said:
Just means they don't do repairs there. Only certain stores have techs on site. Call Sprint and tell them you need repairs and ask what the closest repair center is from you.
However I have heard that sprint is no longer repairing screens. I don't know though.
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Funny thing is, the sprint customer service rep clearly told me to go to the location I went to, and I went on the sprint site and looked at the list of locations and the location I went to was marked as a repair center.
And I was wondering about that, I hope not
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
I have purchase 2 assembled sets for $50 shipped. New digitizer, LCD, and frame. Preassembled. Couldn't get easier. My sister in laws Evo was ran over multiple times and I was able to save it.
That's the pic she sent...
After I repaired it I ruu it to OEM. It has a 2000mah battery and just been on my wifi. I think I had a 160 hour up and a 2 hour awake time lol
PhxkinMassacre said:
Ehh I wouldn't bother with sprint and whatnot. If your LCD still lights up and colors are fine then you just need a new digitizer which last I saw I think you can get them for $10 just look up the evo teardown (ifixit.com) and look for the link for the digitizer or just google evo digitizer and you will see it. Really easy to replace. The ease of replacing and the cheep price is what made me decide to go case/screen protector less
Sent from my PC36100 using XDA App
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Okay, I guess I will do it my self. I just went looking on ifixit.com and couldn't find evo digitizer, looks like they were just selling parts for apple products. Also what should I look for when, trying to find a good quality digitizer. Do they sell name brand ones? Thanks
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
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I was reading about that on ifixit.com, thanks
Tripp-phpBB said:
I bought my digitizer off Amazon for like $25. Just have to make sure the one you get is the one for your EVO. (Narrow and wide cable ribbon connectors). Be warned though, the glass doesn't pop out as easily as some of those videos make it seem. I had to pry mine out and messed up the LCD in the process.
Click to expand...
Click to collapse
I did this the first time. Before you remove the digitizer take a hair drier and heat up the digitizer to loosen the adhesive. And if u buy just that part do not try to remove the inside layer of film from the new digitizer....complete fail
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
Halumian said:
I bought an Evo off of Craigslist, and dropped it less than 24 hours later. I tried to replace the screen with a new one, and completed messed my phone up. I took it like that, with an unscratched screen that wouldn't actually work, to a Sprint repair center. In two days they gave me a replacement for $35. Your mileage may vary, but I basically got a new phone for $135, including the original phone cost. So psyched!
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I was told it was only $35 and then was told at the store that they stopped doing screen repairs. Your lucky, and when did this happen?
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
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Haha. I was saying that my baby(my evo) fell out of my hands and went straight down landing on the screen. Meaning it didn't fall on the back or the side but straight down on the front.
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
mad82109 said:
Call it in as stolen. I broke my screen. Sprint said call the insurance. Before I did I sold it on Cl for 150. Paid the 100 deductible and had a brand new EVO in box in less than a day. Sell it as a black listed phone. For cricket.
Sent from my Evo using XDA App
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Sounds very fraudulent, I'll think about it. Thanks
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
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This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
Sunsparc said:
This.
I do courtesy repairs all the time if the customer has never had one before. We have some that try to be sneaky, but a quick check reveals all. Pretty women sometimes get a second repair.
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Thanks, I guess I will bring it to a more (corporate) location, when I have time. Even though the place I went to was listed as a ready now sprint store, I don't thing they actually had a repair center because they were a reseller, but sprint branded.
dgomez720 said:
It ask depends on the tech. I replace screens all day lol ask for a courtesy repair, the tech might do it if your nice. Just saying
Sent from my PC36100 using xda premium
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Thanks, I will try this thanks
mad82109 said:
No what's fraudulent is that sprint is supposed to cover it, but they won't. Fight the system make it work for you.
Sent from my Evo using XDA App
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Can't argue with you on that one. If the other location won't fix it this will be an option.
Avelnan said:
OP. What do you mean your baby fell on the screen? Girlfriend or actual baby?
Sent from my ADR6350 using xda premium
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I understood that right away, My Evo is my Baby to! Why would he have an actual baby in school? lol
I hope you guys get your phones fixed, I know how you feel.
This is a vent about Sprint TEP which seems like their policy from last year is screwing us over (especially since their rates recently went up), and not my particular visit.
Dropped my phone yesterday and the screen remained intact, and touch works as well. The problem is that the screen is a rainbow of colors and is 100% unreadable.
So I brought it in and she said since the screen isn't cracked and I won't have to pay the deductible, BUT because they don't have the screen they have to order a replacement phone for me. Again, no deductible.
So I asked... The screen needs to be replaced, and you are going to order a complete phone to replace this one and there is no deductible, yet if someone came in with a cracked screen that needed to be replaced there WOULD be a deductible. BOTH PHONES NEED A SCREEN!!!!! Unbelievable. I understand charging a deductible for lost phones, or water damaged phones, since both phones are probably completely unusable and cannot be harvested for parts, but in this case you CAN absolutely get parts from my phone just like you could a cracked screen phone. Big rip off IMO.
If the screen was intact and not evident of damage, I would have fried the board so the power would work. They have to replace faulty errors within the phone.
Sent from my SPH-D700 using XDA
That's why I don't do sprints tep anymore.... third party protection ftw.
Sent From My Sprint Galaxy Nexus via XDA Premium
ÜBER™ said:
That's why I don't do sprints tep anymore.... third party protection ftw.
Sent From My Sprint Galaxy Nexus via XDA Premium
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I like third party insurance, but do you know of a third party that covers everything that TEP does (lost/stolen, water damage, etc.) with overnight shipping, at a similar price etc., etc.????
I like Squaretrade, but they aren't designed to handle claims at the speed that TEP does, nor do they cover lost phones.
Milkman00 said:
I like third party insurance, but do you know of a third party that covers everything that TEP does (lost/stolen, water damage, etc.) with overnight shipping, at a similar price etc., etc.????
I like Squaretrade, but they aren't designed to handle claims at the speed that TEP does, nor do they cover lost phones.
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No idea.. i just got a protection plan from wirefly when i got my Gnex. It was the same price. No deductible and give me a second to get the list of things it covers.
So it doesnt cover water damage... :S but it does cover damage and theft.
What is covered by Device Protection Service?
The entire covered device, original electronic accessories and batteries provided within the manufacturer's box are covered for repair or replacement with no deductible. Each protected device is covered up to the replacement value (the limit of liability) for accidental damage, theft, or malfunction. If a covered item is not available for replacement, you will be offered a model of similar value. Some limitations apply; see What is not covered by Device Protection Service below.
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What is not covered by Device Protection Service?
The following are not covered by Device Protection Service:
Negligent or unsecured loss or unexplained disappearance such as leaving your device unattended or unsecured.
Your SIM card and any additional optional accessories that you buy.
The loss, real or perceived of data, time, financial opportunity, or any other consequence arising from the loss of the use of the wireless device.
Normal wear and tear of the device.
Dishonest or malicious acts by member.
Cosmetic or non-functional damage such as marring, scratching, chipping.
Liquid damage or loss in a body of water.
Pervasive corrosion.
Theft from any premises or vehicle when not reasonably secured (ex vehicle windows and doors must be closed and locked).
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Ok...let me get this straight...you dropped your phone....and you are mad that they are not charging you $100 deductible? I would be doing the dance of joy that you are getting away with that. Clearly they should charge you a deductible due to accidental damage. If it makes you feel better you can donate $100 to me.....lol.
Sent from my SPH-D700 using xda premium
kennyglass123 said:
Ok...let me get this straight...you dropped your phone....and you are mad that they are not charging you $100 deductible? I would be doing the dance of joy that you are getting away with that. Clearly they should charge you a deductible due to accidental damage. If it makes you feel better you can donate $100 to me.....lol.
Sent from my SPH-D700 using xda premium
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No, from what I read, they shouldn't be charging me the deductible since my screen isn't cracked.
My point is, that the difference between my screen being cracked and not being cracked should not be $100. They are going to be able to get the same amount of harvestable parts from my non-cracked screen as they would a cracked screen.
Just seems like TEP is getting in the business of raising rates AND charging deductibles more often. I understand that one or the other could happen, but for both to happen is a ripoff.
TEP has actually slacked off if they are not charging you a deductible for dropping your phone. The girl was being very nice about it and listing it as a screen failure instead of damage from a drop. Accidental damage is accidental damage. Only actual warranty items should not be charged a deductible. So count your blessings that you somehow saved $100.
Sent from my SPH-D700 using xda premium
Milkman00 said:
No, from what I read, they shouldn't be charging me the deductible since my screen isn't cracked.
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The terms aren't cracked or not cracked screen..
it is hardware defect or physical damage
A hardware defect is covered, any sort of damage the USER did is not.
You SHOULD have had to pay the $100 deductible, as the damage was something YOU did, and not a hardware defect in the phone, but you got lucky and got a nice rep.
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
Milkman00 said:
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
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mine was 1inch long because it cracked deep into the second layer of the actual screen. i had a black screen with green lines the actual physical crack was less but the inner layer was cut and went across the whole screen.
Scenario: driving around normal, bookbag in the trunk, phone in front of the bookbag pouch; must've hit the trunk lid
Milkman00 said:
We seem to be getting our information from different sources. Attached is what I saw.
There is nothing about abuse versus defect. IN FACT, according to the information that I have, they will cover it if there are up to 2 screen cracks that are less than 1 inch long (which I have never seen happen lol).
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I guess I just don't see your point. It says right on there that a cracked screen is a $100 deductible. Your screen isn't cracked so no deductible. I don't understand your complaint.
shane6374 said:
I guess I just don't see your point. It says right on there that a cracked screen is a $100 deductible. Your screen isn't cracked so no deductible. I don't understand your complaint.
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My complaint is NOT about my particular circumstance.
My complaint is that it is RIDICULOUS for a deductible to be assessed for a cracked screen phone versus a bad screen phone. They are going to be able to harvest the same amount of parts from both phones. It is ridiculous that they charge that for cracked screens.
As stated. Cracked screen is evidence of phsical damage. Physical damage is to be sent to assurion. Fortunatly, they called your damage hardware malfunction or whatever.
Sent from my SPH-D700 using XDA
I see where you going with this... but its a principal thing. She made it look like it was a fault of hardware and you saved $100, lucky. That's it. It does not matter what they can use and save. Its a, If you broke it or its a Samsung issue. They loss more when its their hardware at fault. That phone still cost money and they are in it to make money. FYI, the ONLY thing ever keep is the boards. All referbs get new LCDs and everything else for that matter. It the board fails, the whole phone is trash.
Sent from my SPH-D700 using Tapatalk 2
Got my Epic and insurance at Best Buy, 9.99 a month no deductible and covers everything except lost or stolen. I dropped my phone off a 2 story balcony on to a concrete sidewalk and it wasn't pretty. The phone basically exploded! I gathered what was left of the phone and put it into a zip lock bag and took it to Best Buy. The rep looked at me kinda funny and asked what happened, and I told him. They gave me a nexus s loaner, and 3 days later my refurbished epic came in. Definitely worth the 10 bucks a month IMO.
Sent from my SPH-D700 using XDA
dirtbag1975 said:
Got my Epic and insurance at Best Buy, 9.99 a month no deductible and covers everything except lost or stolen. I dropped my phone off a 2 story balcony on to a concrete sidewalk and it wasn't pretty. The phone basically exploded! I gathered what was left of the phone and put it into a zip lock bag and took it to Best Buy. The rep looked at me kinda funny and asked what happened, and I told him. The gave me a nexus s loaner and 3 days my refurbished epic came in. Definitely worth the 10 bucks a month IMO.
Sent from my SPH-D700 using XDA
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I pay 7 bucks a month for TEP and I lost my phone / someone most likely took it as well. And long story short I called them asked the to stop the service all together free of charge on the line got a claim through asurion 2 days later got a new epic 4g, so I get more coverage not to mention 3 dollars cheapier, so INHO it seems you overpay
Sent from my SPH-D700 using xda premium
Chances of my phone getting stolen are slim to none. Chances of my phone getting damage are highly likely. There are no limits on how many time it can be replaced, and zero deductible. So, to each their own. For me it's been a life saver, and I've never been with out a phone for more than a couple hours which is crucial when you own, and run your own business.
Sent from my SPH-D700 using XDA
dirtbag1975 said:
Chances of my phone getting stolen are slim to none. Chances of my phone getting damage are highly likely. There are no limits on how many time it can be replaced, and zero deductible. So, to each their own. For me it's been a life saver, and I've never been with out a phone for more than a couple hours which is crucial when you own, and run your own business.
Sent from my SPH-D700 using XDA
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Well in that scenario you should have multiple backups
Sent from my SPH-D700 using xda premium
Some stores have places in the back where techs fix your phone and the sprint I go to replaced my water damaged screen for free and it took about a half hour.
Try to find another store that is looser on their policies.
Sent from my SPH-D700 using Tapatalk 2
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
Um... did you ask them to replace the screen or did you ask them to fix the earpiece?
What the hell does one have to do with the other?
Sent from my SPH-D700 CM9 ANDROID 4.0.4
Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA
CrfEpic4g said:
Ear piece they said cause of the crack they can't do it
Sent from my SPH-D700 using XDA
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go to a different store i have dumb store near me they have the worst reputation and worst employees.
CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
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Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.
That's what I was thinkig
Sent from my SPH-D700 using XDA
ÜBER™ said:
Yep thats sprint for you... they've changed their rules.. i no longer rely on "TEP" i just decided to use third party protection. At least when i got my Gnex i applied for the protection they offer monthly for the same price. No deductible.
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I'm curious what third party protection you used and how helpful it is in a situation like a damaged speaker or mic -- I had a damaged speaker and Sprint turned it around quickly at the store level which made me somewhat pleased with their service even if the in-store associates were awful (one was standing in the middle of the store and swearing up a store about how ignorant his last customer was and how disinterested he was in talking to them because they weren't buying a new contract). Sadly my mother didn't have the same experience with a cracked screen and actually gave up and just purchased a new Epic for less.
As much as my mother's experience was frustrating I don't know that I put it entirely on Sprint -- at my last job I did some work servicing PCs at a couple AT&T and Verizon stores -- from what I saw all the employees were pretty much the bottom of the sales barrel. They're rude, their conduct is horrible, and they have no customer service skills. They care about the next sale and nothing else.
I've been pretty pessimistic about the level of service in the industry as a whole as a result. If I'm wrong and there's protection plans that are worth it I'd love to hear about it.
-X
Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
I cancelled the TEP about an hour after I got my SERO plan.
- 2 Bunny
CrfEpic4g said:
Took my phone in today cause I can only hear people while I'm talking if I have the speaker on. I get there show them my phone and they say sorry we can't help you because I have the smallest crack in the world on the bottom left of my screen. I even asked if they could just fix it and I would pay and again they said no and that I need to pay 100$ for a replacement. I feel like that is extremly stupid and straight bull fresh out the ass. Sorry for the vent but it just seems like TEP isn't really total equipment protection -_-.
Sent from my SPH-D700 using XDA
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Try a different store. The store around me replaced the screen for free once after I had water damaged it accidentally, which broke the screen. Idk if they would've had I told them about the water damage, but that shouldn't matter. They also replaced my phone for free when I damaged one of the battery contact things that keeps it in place. I bet most of the stores in the area aren't as nice, but as long as you find one like the one I go to, they'll fix it for you.
Sent from my SPH-D700 using Tapatalk 2
I think its only a matter of time before there are layoffs at sprint. Just my 2 cents
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Speedin07si said:
Well I believe their policy is to refer all cracked screens to the insurance which you need the $100 deductible. Seeing as you went in for a damaged ear piece. I can see their logic in the matter.
To work on the ear piece they need to take the phone apart. Seeing as the screen is already has a tiny crack. It wouldn't take much to further damage it. Why take the risk?
If they were to break the screen even more in the process of trying to fix the ear piece. Then the customer would blame the sprint store and want a new phone for free.
Seems to be logical for me. But this is just my opinion
Sent from My Epic Ice Cream Sandwich With Sprinkles!!!
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When my cousin busted his epic the digitizer and glass was intact, the screen underneath was cracked and the corporate sprint repair center told me their policies changed because a repair tech cut his hand on a broken glass. I told him that makes absolutely no sense whatsoever, if anything the tech should have been disciplined for not wearing proper PPE, not take it out on the entire sprint customer base.
He agreed and told me to try a non corporate store
Sent from my Photon 4G via Tapatalk 2
Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.
schnowdapowda said:
Just gonna throw in my 2c on TEP.. I haven't had it since I've been able to find a used epic on craigslist for 100 bucks. I'm not gonna pay 8$ a month PLUS a hundred dollar deductible to get a refurb.
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I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium
EQUIPMENT PROTECTION Reply
xjayman said:
I've tried to explain this before but most don't understand what you just wrote
Sent from my SPH-D700 using xda premium
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Exactly. You gamble that the phone has to break within 20 months or whatever, or you loose on the TEP deal (don't remember how much mine was before I cancelled it). Sprint wouldn't have done anything to fix my Epic anyway since the account shows that I'm using a Diamond, *chuckle*.
- 2B
Sprint M&Ps regarding S&R
Provided your handset doesn't have more than 2 cracks on the screen with both cracks no longer than 1" and no other physical damage to the handset, the Sprint TC should have replaced your screen without referring you to Asurion. The TC or LTC need to go into RSP on their PC station and reread the MP&Ps pertaining to S&R. I would escalate to the store's SM and if you don't get resolution from him/her, tell the SM you want to skip his/or her DM and talk directly to the ARD who is right about the DM.
I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
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sonarchist said:
I arrived at my 82 yr old relative's apartment 1/2 hr after some teen girls had 'asked to use the home phone' to report an emergency, they made their fake sos call, + managed to steal the cellphone!..............we reported it stolen + next day at sprint store the sales mgr replaced it w/ a much nicer model at no cost............true story.
Sent from my SPH-D700 using xda premium
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Then that means you are blessed with a nice manager lol
Sent from my SPH-D700 using XDA
TEP has always been pretty much useless. Why pay that much monthly and they still charge a deductible, plus you might get a refurb! I've seen good Epics on craigslist for that $100 they want to charge you...
My phone recently got sparkly clean, and broken, in the washing machine.
Cowboom.com has them for $80. They're finishing around $110 on ebay. So, there's 2 options where you'd even have some recourse if the ESN was bad, or whatever.
So, yeah, insurance really only makes sense if you think you'll break something in the time it takes to unbox a top of the line phone, activate it, and get it to your car.
As far as I can tell you're paying almost $200 no matter what, and $300 if you ever use it. You can get a Galaxy S II for $260 right now.
Now, obviously there are some people who it worked out for, so I don't need to hear how you got 15 "free" phones. It's a bad bet for most instances.