fingerprint scanner help - Galaxy S 5 Q&A, Help & Troubleshooting

is it just me or is it impossible for the scanner to work with a case on for me it will not work take case off it works anyone else had this problem

The Project said:
Not quit sure what you mean? Are you saying your case prevents you from sliding your thumb over the home button? Or are you saying the scanner randomly does not work because you have a case on?
Click to expand...
Click to collapse
the case prevents you from scanning because it raises your finger

certainly possible. which case??

Mine works with spigen tempered glass (..23) and a case the case( Ringke Fusion). I thought it would not but spigen made it super thin around the home button. I am happy with it. I also set mine to open with my thumb not straight up and down but at a angle so that i can do it with one hand.

irokgalaxy said:
Mine works with spigen tempered glass (..23) and a case the case( Ringke Fusion). I thought it would not but spigen made it super thin around the home button. I am happy with it. I also set mine to open with my thumb not straight up and down but at a angle so that i can do it with one hand.
Click to expand...
Click to collapse
have you got picutre of case

pnr2020 said:
is it just me or is it impossible for the scanner to work with a case on for me it will not work take case off it works anyone else had this problem
Click to expand...
Click to collapse
i have this problem using my thump side ways if my silicone case is on.. it says ''Swipe the entire pad''
but if i use my pointer finger it works fine even with the case on..
hope this helps

Related

My case Dilemma- need ur thoughts

OK managed to snatch one of the only/few tilts available in my area last Friday and now, after a week of use I've noticed I hate the ATT case I bought: The leather, plastic clip, top-loading case, SUCKS!
I work in an ER so speed, quality, ease of use is paramount. My major problem with this case is that 1. I press buttons trying to pull it out and 2. the belt clip is not centered well so when I try to orient it horizontally on my scrubs the opening end tips downward toward the floor.
SO, I've been searching around the forums, looked at a TON of different cases. So far I like the look of this: http://www.pdair.com/catalog/product_info.php?cPath=10100000_900000_11000164&products_id=6562
BUT I don't like the plastic over the keyboard and how annoying is that flap when you're trying to talk on the phone? I don't want to be fiddling with a GD flap while talking. Does the flap flip all the way back on itself?
SO, I need a well-balanced, high quality plastic clip (quick releases are good), that does not have cumbersome flaps (or at least has flaps that fold back on the case/go away when used as a phone).
Thoughts?
Thanks
Does this case work for you?
http://www.boxwave.com/products/dlsleeve/htc-kaiser-designio-leather-sleeve_2642.htm
I received mine this week and am satisfied. There is no hole to access the reset button, but that's a minor issue.
skins07 said:
Does this case work for you?
http://www.boxwave.com/products/dlsleeve/htc-kaiser-designio-leather-sleeve_2642.htm
I received mine this week and am satisfied. There is no hole to access the reset button, but that's a minor issue.
Click to expand...
Click to collapse
It seems that you can't slide the keyboard out when using this case... am I mistaken?
h0mersimps0n said:
SO, I've been searching around the forums, looked at a TON of different cases. So far I like the look of this: http://www.pdair.com/catalog/product_info.php?cPath=10100000_900000_11000164&products_id=6562
BUT I don't like the plastic over the keyboard and how annoying is that flap when you're trying to talk on the phone? I don't want to be fiddling with a GD flap while talking. Does the flap flip all the way back on itself?
Click to expand...
Click to collapse
I don't know about the book-style case, but I have the PDAir flip case, which has the flap hinge at the bottom. On that case, the front flap folds back very nicely. The snap strap on the top that holds the front flap closed doesn't fold back so well, but I've only had the case 2 weeks so it'll probably loosen up a bit over time.
dweinstock said:
It seems that you can't slide the keyboard out when using this case... am I mistaken?
Click to expand...
Click to collapse
To slide the keyboard, you do need to unsnap the cover and fold it back. The phone can still be left in the case. I rarely use the keyboard, but this could be a major issue for those that do.
skins07 said:
Does this case work for you?
http://www.boxwave.com/products/dlsleeve/htc-kaiser-designio-leather-sleeve_2642.htm
I received mine this week and am satisfied. There is no hole to access the reset button, but that's a minor issue.
Click to expand...
Click to collapse
Do you have any pics with your phone in it?
Have you had any problems with the belt clip screw coming loose?
I think I need something that protects the screen too... I'll have to think it over...
3WAYGEEK- thank you for the reply- that's exactly the info I was looking for, now I just need to find someone who has the side flap...
Thanks guys
h0mersimps0n said:
Do you have any pics with your phone in it?
Have you had any problems with the belt clip screw coming loose?
I think I need something that protects the screen too... I'll have to think it over...
3WAYGEEK- thank you for the reply- that's exactly the info I was looking for, now I just need to find someone who has the side flap...
Thanks guys
Click to expand...
Click to collapse
Sorry, I have no pictures. There are images without the phone on the Boxwave site.
There have not been any problems with the clip and screw.
I do use a screen protector, but this case does leave the screen open, a feature I was seeking.

Screen protector

How do we install the screen protector?
There's already a layer of clear plastic on my HD (out of the box) that covers the entire screen, inc the buttons and has a cutout for the earpiece. Is this a screen protector ?
I tried putting the screen protector that comes in the box, over my screen, it has nothing to anchor to, there's no earpiece sticking up etc, everything is totally flush thus my query above.
If the thing on the HD is not a screen cover, how on earth am I to install this spare one? Do I need glue? I cannot find anything about it in the manual?
Some clarification would be really welcomed
thanks
gt
Do not put glue on you're screen! Damn!
And the "plastic" that's on you're screen, is not the screen protector. It's almost the other way around. If it was glass, if wouldn't scratch, like on the iPhone. So, due to that plastic, it scratches quite easily.
As I do not own the HD yet, I don't know how to apply the screen protector. I would guess it just sticks on.
Could we have some clarification on this please?...
The plastic film that's on your phone in the box is just to protect it (persumably through manufacturing, packaging, transport etc), you need to take that off.
I've never found the HTC screen protectors much good, didn't even bother to try and fit the one that came with the HD. If you search the forums you'll find links to better options.
Thanks Bungieman
You prompted me in the right direction. The screen protector is a peel back sticky (dinnt realise that before). I have just installe dit now, was tricky to say the least.
Another reason to be pissed off. You pay a huge sum of money and no glass screen. And no instructions or clarification for the micky mouse screen protector they give you.
Since the HTC Touch HD uses a touch screen, which actually needs you to apply pressure, a glasscreen would be way to "hard" for it to recognize any touching.
Bungieman said:
Since the HTC Touch HD uses a touch screen, which actually needs you to apply pressure, a glasscreen would be way to "hard" for it to recognize any touching.
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Click to collapse
so what about the iPhone and iTouch then? its my understanding that they use glass screens, they cannot be scratched and there is no need to be sticking little pieces of plastic all over them
They use capacitive touch-screens. I think they respond to heat, or electricity, meaning that they cannot be used with a stylus, but needs no pressure to work.
Bungieman said:
They use capacitive touch-screens. I think they respond to heat, or electricity, meaning that they cannot be used with a stylus, but needs no pressure to work.
Click to expand...
Click to collapse
ahhh, thanks Bungie, that answers two questions for me, now I know why they are so beautifully responsive.
(Im not a mac person, honest I'm not)
gt112 said:
How do we install the screen protector?
There's already a layer of clear plastic on my HD (out of the box) that covers the entire screen, inc the buttons and has a cutout for the earpiece. Is this a screen protector ?
I tried putting the screen protector that comes in the box, over my screen, it has nothing to anchor to, there's no earpiece sticking up etc, everything is totally flush thus my query above.
If the thing on the HD is not a screen cover, how on earth am I to install this spare one? Do I need glue? I cannot find anything about it in the manual?
Some clarification would be really welcomed
thanks
gt
Click to expand...
Click to collapse
gt112,
Usually we need to have some water applied on the device first, then place the protector over the device. The presence of water will prevent the protector from sticking to the wrong position. Then, using something like a credit card, you repeatedly swipe over the protector in such a way that you maintain the correct position, as well as dispel the water under the protector out. The dispelled water will make the protector stick to the device. The main point is to ensure there is no air between the protector and the screen surface.
Good luck.
Bungieman said:
They use capacitive touch-screens. I think they respond to heat, or electricity, meaning that they cannot be used with a stylus, but needs no pressure to work.
Click to expand...
Click to collapse
Electric current, produced by the big walking batteries we call humans.
Messes with the "capacitance" under the glass of the iPhone and it's recognised as "touching".
Insaneboy said:
Electric current, produced by the big walking batteries we call humans.
Messes with the "capacitance" under the glass of the iPhone and it's recognised as "touching".
Click to expand...
Click to collapse
Yes , the same technology Samsung used for the F480. A shame HTC didnt choose it either, because it works really well - at least if someone doesnt necessarily want a stylus.
Anyhow, the is the shipped protector an adhesive layer? Could it be easily removed and applied again?
the touch screen works for iphone, without the need for stylus, because the all the buttons are big. on WM devices, once you get past touchflo you are back in the realms of small icons whereby sometimes it's easier to use the stylus.
but the HD still rocks, so far i've only needed the stylus a few times.
frustin said:
the touch screen works for iphone, without the need for stylus, because the all the buttons are big. on WM devices, once you get past touchflo you are back in the realms of small icons whereby sometimes it's easier to use the stylus.
but the HD still rocks, so far i've only needed the stylus a few times.
Click to expand...
Click to collapse
You couldn't use a stylus on iPhone even if you wanted!
tnyynt said:
You couldn't use a stylus on iPhone even if you wanted!
Click to expand...
Click to collapse
Thats what I was referring to previously by "necessarily a stylus".
But as to the shipped protector, is it an adhesive layer and could it be easily removed and applied again?
Insaneboy said:
Electric current, produced by the big walking batteries we call humans.
Messes with the "capacitance" under the glass of the iPhone and it's recognised as "touching".
Click to expand...
Click to collapse
I actually knew that.
Sometimes I find it hard to explain things, as I am not used to doing that in English.
But, one thing I'm wondering, is that many people keep saying the screen on iPhone won't work if your finger is cold, or wet. A wet finger would just lead the electric current even better, wouldn't it?
tnyynt said:
You couldn't use a stylus on iPhone even if you wanted!
Click to expand...
Click to collapse
i was trying to point out the reason why the HD still, imo, needs one rather than why the iphone doesnt.
drzoid said:
But as to the shipped protector, is it an adhesive layer and could it be easily removed and applied again?
Click to expand...
Click to collapse
Yes and maybe. You can remove it without residue, but I had trouble cleaning it, so I just used another one.
Usually we need to have some water applied on the device first, then place the protector over the device. The presence of water will prevent the protector from sticking to the wrong position. Then, using something like a credit card, you repeatedly swipe over the protector in such a way that you maintain the correct position, as well as dispel the water under the protector out. The dispelled water will make the protector stick to the device. The main point is to ensure there is no air between the protector and the screen surface.
Good luck.
Click to expand...
Click to collapse
Hi Eaglesteve, are you serious about applying the water ? Are you referring to the official screen protector from htc? i am using its pressure sensitivie adhesive (PSA) and that's it .
Indeed, the original screen protector is pretty good: it is essentially impossible to notice its existance since it is perfectly cut and there are ZERO bubbles if you apply it correctly e.g. carefully without touching the surface and carefully cleaning the screen before. In addition, the "slide" of the finger over the screen is even better and it's very easy to clean - just rub it on your clothes!
tnyynt said:
You couldn't use a stylus on iPhone even if you wanted!
Click to expand...
Click to collapse
Not true.
http://dvice.com/archives/2008/03/the_iphone_styl.php

The Pre-Installed Screen Protector

Hi XDA!
I just got my 6T out of the box. I'm tryin to remove the pre-installed screen protector. It's not aligned well and it irritates me. However, I couldn't manage to remove it. Is there any trick ? Did you guys remove it and how?
You can remove it starting from one of the four corners, only using your fingernail for it. I did that yesterday and it came off pretty quickly and smoothly (I replaced it with a dbrand prism).
Or you can use a razor blade, the glass underneath won't be scratched with it.
rirozizo said:
You can remove it starting from one of the four corners, only using your fingernail for it. I did that yesterday and it came off pretty quickly and smoothly (I replaced it with a dbrand prism).
Or you can use a razor blade, the glass underneath won't be scratched with it.
Click to expand...
Click to collapse
I did exactly this, including the replacement with Prism!
rickysidhu_ said:
I did exactly this, including the replacement with Prism!
Click to expand...
Click to collapse
Oh great just like me! While we're at it, did the behavior of the fingerprint scanner change after you switch to the prism? Mine sometimes works great, sometimes just refuses to unlock.
I guess I need to re-setup.
rirozizo said:
Oh great just like me! While we're at it, did the behavior of the fingerprint scanner change after you switch to the prism? Mine sometimes works great, sometimes just refuses to unlock.
I guess I need to re-setup.
Click to expand...
Click to collapse
Scanner has been fine for me but I re-setup all my fingerprints after installing Prism. It's also recommended by OnePlus to do this as well.
Mission accomplished guys! It didn't came out in one piece though, lol.

Motion Gestures not working

For anyone who worries about scratching their shiny new phone and applies a screen protector then take note that in doing so that the motion Gestures will stop working.
I applied a glass screen protector to my phone tonight and although it does not cover the section where the cameras and soli chip are located, after I did the motion Gestures stopped working and the detection for face unlock was hit and miss.
Once I removed the screen protector it all started working again. Not sure if a plastic protector might work better.
If anyone has any ideas or experience please share.
Mind divulging what brand screen protector you used? I grabbed a cheap Pleson 3-Pack on Amazon this week to use until my IntelliGlass one arrives in November. Curious to see if it causes the same issue.
kerrglen said:
For anyone who worries about scratching their shiny new phone and applies a screen protector then take note that in doing so that the motion Gestures will stop working.
I applied a glass screen protector to my phone tonight and although it does not cover the section where the cameras and soli chip are located, after I did the motion Gestures stopped working and the detection for face unlock was hit and miss.
Once I removed the screen protector it all started working again. Not sure if a plastic protector might work better.
If anyone has any ideas or experience please share.
Click to expand...
Click to collapse
I just put a glass MP-Mall off Amazon on mine. It's got a gap on the top with two horns.
Everybody has been hating on the accuracy of the gestures, but it's been pretty reliable for me.
After I put the screen protector on I'm pretty sure it affected it. It doesn't respond as well, but then I question whether I waved correctly or not. [emoji2357].
Sent from my Pixel 4 using Tapatalk
The one I bought from Amazon is branded OMOTION. Definitely the protector because I removed it last night and motion sense started to work again. I put on another this morning and it's stopped working. I have ordered another brand from Amazon to test.
If anyone finds one which works please let me know.
Got my Pixel 4 a few hours ago. I installed a PLESON tempered glass screen protector before I even turned the thing on. It does not cover the entirety of the glass, as expected, because of the curved edges.
Face Unlock works well, and reaching for the phone is detected properly when the ambient display is on. The only thing I've found to not work 100% reliably so far are the gestures for skipping music tracks. First of all, the app has to support it. So the gestures straight up don't work in Shuttle Music Player (my personal favorite) but will work with Google Play Music. Moving your hand from left to right is supposed to skip to the next song while the reverse motion is supposed to restart the song and/or go back to the previous song. I've found that when doing these gestures, only the right to left motion (restarting / going to the previous song) works, whereas skipping the track does not. Additionally, you can see towards the top of the screen, underneath the earpiece, that a bar will light up and it follows the movement of your hand.
So the PLESON screen protector will work for now, but I have an Intelliglass on the way, which should hopefully perform properly.
I have not heard of Intelliglass protectors before, just googled and found that and also intelliarmour. Both seem to cover the whole phone so I assume for the Pixel 4 it will also cover the soli chip. Will be interesting to hear how you get on. I suspect it may stop it working. I have found my protector overlaps the screen and covers about 3mm of the notch, I assume that is what is causing the motion sense to not work. With no protector it works fine.
Alcolawl said:
<snip>
So the PLESON screen protector will work for now, but I have an Intelliglass on the way, which should hopefully perform properly.
Click to expand...
Click to collapse
Sorry, gonna trim this a bit. But only for one reason and that's the screen protector debate. I always used those things until I didn't. I would drop the phone and they would shatter and I was .. omg thank goodness for the screen protector. And then I thought hmm.. let me see. Did a little research and the reviews were mixed. Until I dropped the device without one and .. nothing. No cracks no glass break no nothin'. I never got another one and I've never broken a screen with a drop either. Now don't jinx me lol but I don't think they do a thing. I did get a fabric case for my P3 and 3a and they work well with minor obstructions.
I've not ordered the $40 fabric for the P4 yet but I probably will at some point. I like to get the feel of the device before I do that and I try to be uber careful until that time. But just a few quick thoughts that don't mean much other than my own.
bobby janow said:
Sorry, gonna trim this a bit. But only for one reason and that's the screen protector debate. I always used those things until I didn't. I would drop the phone and they would shatter and I was .. omg thank goodness for the screen protector. And then I thought hmm.. let me see. Did a little research and the reviews were mixed. Until I dropped the device without one and .. nothing. No cracks no glass break no nothin'. I never got another one and I've never broken a screen with a drop either. Now don't jinx me lol but I don't think they do a thing. I did get a fabric case for my P3 and 3a and they work well with minor obstructions.
I've not ordered the $40 fabric for the P4 yet but I probably will at some point. I like to get the feel of the device before I do that and I try to be uber careful until that time. But just a few quick thoughts that don't mean much other than my own.
Click to expand...
Click to collapse
Yeah, I've considered rocking my phone without a protector in the past, especially because I'm usually very careful with my phones, but there have been times where my phone my phone was knocked out of my hand by some idiot or something and I just like the added protection (if there is any). At the very least when I go to sell the phone the original screen is in nearly pristine condition.
As far as cases go, I really enjoyed the Spigen Thin Fit I had on my G7 so I'll be picking one of those up as soon as it's released in white. In the mean time, I snagged a Spigen Liquid Crystal just for basic protection. Although, the idea of rocking it naked is tempting. It feels very nice in my hands.
I also have the OMOTON brand from Amazon and the face unlock works ok, however the gestures to skip songs in Spotify rarely work. I will try to remove the protector later and see if that for sure is the issue.
I discovered that if I do the gestures with a phone off to the side it's not very repeatable but when I have the phone directly in front of me it works most of the time with the screen protector still on. I am thinking the screen protector prevents it from working off to the side as well. My wife just got a pixel 4XL as well and it works off to the side.
it would be nice to have some protection on the rear square that the camera's sit behind...i'm not sure how it would affect the camera performance, but once you get a little scratch on that surface, you'll have a camera that struggles to pull focus on close objects.. thoughts?
Motion Sense hardly works without a screen protector. Turn it off to save the paltry battery life, and protect your screen

Had to do it, removed the screen protector...what a difference!

I contemplated removing the factory screen protector for the last month as I hate how my fingers catch the edges, how the dust gathered along the edges as well as how it affects the fingerprint scanner. Well I removed it today and added the liquid screen protector (which with a little commen sense actually worked to protect my screen on my Note 10 Plus for almost a year from any scratches) and this phone is so much nicer. Your fingers glide across the screen and the finger print reader works so much better know then with the protector. The screen also just looks better...clearer, I'm not sure how to describe it but I sure love this phone even more now.
Liquid Glass, it's been around for years. Hydrophobic.
It's nanometers in thickness. Bonds on the molecular level.
It's also a real ***** to remove especially around the edges. Mineral spirits, lots of it and clean clothes. If you go to another system it may not need removal or it could cause adhesion failure.
I'm not very keen on it for this application for a variety of reasons.
Unfortunately the protection 1 coat provides is almost nonexistent. On cars you need minimum 3 coats, 5+ is better with Liquid Glass; it's formulated to be used like this.
5+ coats looks like a layer of clear coat, great for black cars.
The stuff you're using not so sure it can be "layered".
Don't count on this to save the screen from even sand; it's simply not thick enough. It will repel water and make cleaning easier, eventually it wears off of heavily used areas.
No added impact resistance.
Plastic urethane screen protectors don't feel as good but provide excellent scratch/marring protection and even some limited impact protection.
imapfsr said:
I contemplated removing the factory screen protector for the last month as I hate how my fingers catch the edges, how the dust gathered along the edges as well as how it affects the fingerprint scanner. Well I removed it today and added the liquid screen protector (which with a little commen sense actually worked to protect my screen on my Note 10 Plus for almost a year from any scratches) and this phone is so much nicer. Your fingers glide across the screen and the finger print reader works so much better know then with the protector. The screen also just looks better...clearer, I'm not sure how to describe it but I sure love this phone even more now.
Click to expand...
Click to collapse
Where did you get your phone from because I really don't see a "factory" screen protector? I bought mine paid in full from Samsungs website but I really don't see a factory screen protector on it.
Mine was purchased directly from Samsung Canada and it had the factory screen on it...you can tell if you look at the front camera....you can see the circle around the camera.
imapfsr said:
Mine was purchased directly from Samsung Canada and it had the factory screen on it...you can tell if you look at the front camera....you can see the circle around the camera.
Click to expand...
Click to collapse
I looked and quite closely too and I don't see anything around my camera hole.. At least nothing that resembles a screen protector cut-out.. I'm guessing some have them and some don't.
That is pretty strange, I cannot remember the last Samsung phone I have purchased that didn't have a factory installed screen protector.
MrMike2182 said:
I looked and quite closely too and I don't see anything around my camera hole.. At least nothing that resembles a screen protector cut-out.. I'm guessing some have them and some don't.
Click to expand...
Click to collapse
Apparently this is the case; some do, some don't.
You can see a small bit of exposed screen all around the edge of the screen protector if it has one.
Lame of Samsung not to include this on some for at least temporarily protection.
MrMike2182 said:
I looked and quite closely too and I don't see anything around my camera hole.. At least nothing that resembles a screen protector cut-out.. I'm guessing some have them and some don't.
Click to expand...
Click to collapse
imapfsr said:
That is pretty strange, I cannot remember the last Samsung phone I have purchased that didn't have a factory installed screen protector.
Click to expand...
Click to collapse
The US didn't get it. It's by region.
pcriz said:
The US didn't get it. It's by region.
Click to expand...
Click to collapse
Mine came with one, US unlocked.
One4mNoWhere said:
Mine came with one, US unlocked.
Click to expand...
Click to collapse
That factory one is really pretty good.
Leave it on until it wears out. Have a one ready.
I found the wet apply ones are the easiest to put on perfectly. They last about 3-4 months maybe more, give good scratch protection and a little impact protection as well.
Yes I still have the factory one on it, thanks. I did purchase amfilm on Amazon for when factory one wears out. I was tempted to order the Whitestone dome but way too expensive.
One4mNoWhere said:
Mine came with one, US unlocked.
Click to expand...
Click to collapse
That's really odd because both of mine did not. Are you sure you arent using the shipping cover that had the hole where the fingerprint reader is?
dottat said:
That's really odd because both of mine did not. Are you sure you arent using the shipping cover that had the hole where the fingerprint reader is?
Click to expand...
Click to collapse
Yes you're right, but am riding it out.
imapfsr said:
That is pretty strange, I cannot remember the last Samsung phone I have purchased that didn't have a factory installed screen protector.
Click to expand...
Click to collapse
I bought mine from Samsung directly (unlocked) and it didn't come with a screen protector either.
One4mNoWhere said:
Mine came with one, US unlocked.
Click to expand...
Click to collapse
So yours didn't come with one. We are talking about two different things.
On one hand you have a factory installed edge to edge screen protector with a cut out for the camera.
On the other hand you have a shipping film added to keep the screen from getting scuffed when shifting around in the box.
I usually remove mine when it starts to get messed up. Then it's like getting a new phone!
imapfsr said:
I contemplated removing the factory screen protector for the last month as I hate how my fingers catch the edges, how the dust gathered along the edges as well as how it affects the fingerprint scanner. Well I removed it today and added the liquid screen protector (which with a little commen sense actually worked to protect my screen on my Note 10 Plus for almost a year from any scratches) and this phone is so much nicer. Your fingers glide across the screen and the finger print reader works so much better know then with the protector. The screen also just looks better...clearer, I'm not sure how to describe it but I sure love this phone even more now.
Click to expand...
Click to collapse
i use my phone without any protector )
Don't remember if mine came with one or not. But definitely need one and a case as well because I HATE the accidental touches on my phone lol
Mine came from Samsung Canada with the preinstalled screen protector, but I was unhappy with the responsiveness of the fingerprint sensor, so I peeled it off. What a difference. The fingerprint sensor works instantly and the screen feels much smoother.

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