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Just noticed that if i put my finger on my camera and move it, the whole camera moves and even makes a clicking noise. Is this normal and if not is there anyway to tighten it up? It's more noticeable with back cover off.
Sent from my Galaxy S4
I would take it into a corporate or authorized repair center and have them take a look at it. Maybe something became unseated.
There's no corporate stores near me. This sucks so much.
Sent from my Galaxy S4
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
Chadly said:
My only option is to have Verizon send me a refurbished phone. Do you think I should? The lady at the Verizon store said that since the s4 just came out that the refurbished phone would probably be brand new. Should I take the risk? I mean, if they sent me a refurbished one and it was scratched etc I'd send it back and tell them send me a different one. Wouldn't send them my original s4 until I made sure I was happy with the refurbished one.
Sent from my Galaxy S4
Click to expand...
Click to collapse
Refurbished personally I prefer BC the problems are usually sorted out I've never had a messed up refurbished phone.
Oh really? Just don't want to get one that's all scratched up and looks used. I guess I could try it out for a couple of days to make sure it seemed fine before I mailed my original back to them?
Sent from my Galaxy S4
Recently, with sprint at least, I had to get three refurbs of my s2 before I found a fully working one. I didn't see any scratches or blemishes upon quick first inspection at the store.
Still unsure on what to do. Here's a video of my camera wobble..
https://www.youtube.com/watch?v=VvSZUT1itgg&feature=youtube_gdata_player
Sent from my Galaxy S4
Take it back mine is perfectly stable and yes that would be fing annoying
Sent from my SPH-L720 using xda premium
Ok well I guess I'm happy. I called Verizon and they are shipping me a phone and it will be here tomorrow. They let me change colors too. I have a black one but I think the white looks cleaner. He also put it in the notes that I would prefer a brand new device instead of refurbished. I'm definitely going to check everything on the phone tomorrow. Speed, build quality, battery temp, call quality and benchmarks. If all of that checks out then I'll keep the new phone and ship mine back.
Sent from my Galaxy S4
Hey guys,
I previously had a black 16GB Nexus 4 that was perfect in terms of build quality. I switched to the white 16GB version when that came out, and am having some problems with my device. The biggest issue is that there's a dark vertical line running down the left hand side of the screen (attached picture). The phone is also creaky on all four corners of the device when I press down on it. Also, on the left side of the phone, one of the clips isn't properly seated and you can see a bit of a gap. Is this something that Google will replace my device for? The screen defect is pretty annoying. Anyone have experience with Google's RMA process? I can't be without a phone... How much money do they put a hold on your credit card for if you do an advance RMA (cross ship)? Thanks for your help.
Sent from my Nexus 4 using Tapatalk 4 Beta
I would RMA it. They cover it.
Full price is held on card.
Thanks for reply. I think I'll definitely be RMAing it. I just hope they kept some extra white models for RMA purposes, because I believe the white has been sold out on the Google Play store
Sent from my Nexus 4
Just ask them when you call in for the RMA. If they don't , get a refund.
Just so u guys know the process. I called in and explained issue. He walked me thru some basic troubleshooting. Last thing he wanted me to do was a factory reset. So he emailed me instructions how to do it and told me to call/email back if the factory reset fixed it. If it didn't fix it, he would have the device replaced. So I emailed him back after I did the factory reset (even tho I knew it wouldnt fix anything) telling him it didn't fix the issue. He then emailed back saying he was forwarding my case to a specialist who would help get me a replacement device. Waiting to hear from the specialist now. Should hear something by tomorrow. If they're out of the white model nexus 4's, I wonder if I can get them to upgrade me to the HTC One or Galaxy S 4 Google Play Editions (since their both white)... Hey, a man came dream right? I'll be documenting the RMA process in the thread for the benefit of others in the future.
Sent from my Nexus 4 using Tapatalk 4 Beta
You can never know, maybe they will upgrade it for free. good luck, and thanks for sharing the procedure with us.
My screen died, first it wouldn't respond to touch and before I could factory reset the whole phone died, can't get to fastboot and it isn't recognized in adb. My new phone will be here Monday and I don't know if they will go good on the warranty as the defective one has an unlocked bootloader and a custom recovery on it. Only time will tell! I'll let you guys know when the dust settles. As for the dark line on your screen, I bought a TV that had the same thing and they had to replace it..I think they said it was the display monitor that had went.
sent from my N7 :smokin:
Received my prepaid shipping label to ship my phone back to Google. Strangely, I didn't request an advance RMA, but they put in for an advance RMA anyway, so I had to give my credit card which they put an authorization for the full amount of the phone. What if I didn't have the money? Whatever happened to doing a *normal* RMA? Where they wait to receive the defective item, inspect it, and then send the replacement device, no credit cards needed. So I don't like that they give no option except advance RMA. Not everyone has an extra $350 laying around.
Another point of concern. It said in the RMA instructions to keep the charger that came with the phone because the replacement phone doesn't come with a charger. I emailed them back about this and asked why the new phone doesn't come with a charger, because NEW phones come with chargers. I asked so I could make sure that I'd be receiving a new phone. That would be a bunch of crap if they hold your credit card for $350+ and send you a refurb phone.
Looks like they still have white Nexus 4's in stock for RMA purposes. It stated on the RMA page "16GB white nexus 4 with bumper". So much for lucking out and having them upgrade me hehe.
I'll keep updating as more information becomes available.
Sent from my Nexus 4 using Tapatalk 4 Beta
Very strange..I specifically asked about refurbished devices in our emails back and forth and they assured me that they only send out new devices. I also emailed them about the charger and was told to return my old one as I would be getting a new one as well? I hope for our sake that what they told me was true..mine will be here tomorrow 07/29/13. I'll report back when I receive it.
sent from my N7 :smokin:
I have yet to receive a reply to my email asking why I shouldn't return my charger, since new devices come with them. Good to hear that you got a reply saying to return the charger because you'd be getting a new one. I think what might be going on is that what they send is simply a boilerplate copy/paste email. All signs *seem* to point to us getting new devices. I wonder if we'll be getting new bumper cases as well? Did you return the bumper with your phone?
Sent from my Nexus 4 using Tapatalk 4 Beta
No, I kept my bumper as I'm sure they won't replace it..lucky I ordered two sets of best skins screen protectors as well because I doubt they would reimburse you for that either
sent from my N7 :smokin:
Got my delivery everything looks new to me including the charger. I don't think it's the latest version, my old one was a 301k and my new one is a 303k but as long as it works I'll be happy. Good luck with yours. Chive on!
sent from my N7 :smokin:
Got my replacement. It's a new device and thankfully it has no screen flaws or creaking. It's a white Nexus 4, so it's a 305K just like my last one. Cheers guys!
Sent from my Nexus 4 using Tapatalk 4 Beta
Also want to add they sent me a new bumper as well.
Sent from my Nexus 4 using Tapatalk 4 Beta
Guess what... Replacement device has developed the same grey vertical line (left hand side) issue. After further research, seems many others are experiencing this issue. I doubt another RMA will fix it, as I'm starting to believe it's a characteristic/defect of the phone/display's design.
Sent from my Nexus 4 using Tapatalk 4
hey, i finally found someone able to post a picture of this. i had the same issue with my n4 bought in december, i noticed, called google, got a new replacement device for free and guess what? that bloody line was still there! now i'm just keeping this replacement device with (once again) the line and..i guess i'll just live with it!
Doesn't that make you mad? I really like the phone, I just am really sensitive to screen flaws. I emailed Google to see if I can pay the difference for a GS4 Google Play Edition.
Sent from my Nexus 4 using Tapatalk 4
Update: Google granted RMA for the replacement device they sent me that had the same issue (read above). Just waiting now for a "specialist" (just like last time) to send me a prepaid shipping label.
Sent from my Nexus 4 using Tapatalk 4
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
riyoshadqi said:
Mine too..i have strange vertical line even i swapped but the new one also have this issue...is there any solution to fix without warranty claim?is it possible to fade away by itself after few weeks/months?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I've found no way to fix it. It's definitely a hardware issue. Mine have gotten worse over time. I just sold the last replacement one Google sent me without even opening it. Got a Nexus 5 and crossing my fingers but haven't had any issues with it
Sent from my Nexus 5
Just a rant here. Had my Galaxy S6 since the pre-order and wife has a S6 Edge. I noticed my camera flash staying lit even if I am not using it, and contacted Samsung US. They told me to do resets and what not, still not being able to fix the issue, they told me to ship the device in.
So I wrapped it in the bubble wrap and securely in the box and sent it off to them. They contacted me and said there's small crack on the screen. I was like WTH? what happened? They do not know, and have no apparent resolution for me. So I told them to just go ahead and diagnosis the camera flash issue and after a week they are telling me they don't see anything abnormal. I told them again what the issue was, and instead of contacting me for further explanation or assistance, I get an email with UPS tracking number saying there's nothing wrong with the device.
Now I have a cracked screen Galaxy S6 coming back to me with no resolution to the issue I had. Sure the Galaxy S6 is exceptional device but man! the warranty on Samsung sucks a**. I even have Samsung protect or whatever that's called that they charge $99 for the two years of warranty. (Similar to applecare+ yet nowhere close to what they are offering..) At least Apple is great with their warranty based on my experience.
Sad thing is, I never had this kind of issues with the service center in Korea when I was there and with any of their galaxy line up... sigh
Sent from my iPad using Tapatalk
The LED remaining slightly lit is a known issue and was resolved with a recent software update.
Samsung should resolve the cracked screen issue though.
We have ADH (accidental damage and handling) warranty in South Africa for all Samsung flagship devices, which repairs a cracked / damaged screen for free within the warranty period.
Surely they must do the same in the States, especially since you are paying $99 for Samsung protect!
I'd escelate the issue further!
Sent from my SM-G920F using Tapatalk
Agreed, I wish they would contact me and do something about it rather than just telling me the device has no issues and ship the product out to me. I expected them to do a lot better than this. Since my Galaxy is from T-Mobile, I'll probably have to wait til the carrier releases the update to fix the stupid issue. I noticed the issue when I started to search for it while it was in service..
Sent from my iPad using Tapatalk
I'd go to T-Mobile, tell them what Samsung did (cracked screen) and complain until you get a new phone.
T-Mobile will laugh at me and tell me that's going to be the issue with the Samsung not them.
Sent from my iPad using Tapatalk
cheols46 said:
Agreed, I wish they would contact me and do something about it rather than just telling me the device has no issues and ship the product out to me. I expected them to do a lot better than this. Since my Galaxy is from T-Mobile, I'll probably have to wait til the carrier releases the update to fix the stupid issue. I noticed the issue when I started to search for it while it was in service..
Sent from my iPad using Tapatalk
Click to expand...
Click to collapse
Go over to sammobile.com and download the latest firmware for your device. Waiting for the carrier to release an OTA is like waiting for trees to grow... it's gonna take forever!
Sent from my SM-G920F using Tapatalk
I know the problem is the T-mobile variant is marked SM-920T not 920F. It'll probably brick the device All these carrier specific Android update grants are killing me. Never had that problem with HTC or Blackberry. ARGH. With the stupid knox trigger I cannot even dare to touch the recovery to flash a different ROMs and I bought the device thinking Samsung pay will be a blast option to have. just my luck smh
Sent from my iPad using Tapatalk
24 defective phones for every 1 million made is decent odds to me. I never use cheap charging cables or blocks. I buy everything samsung and I've never had problems with any phone I've had. I think im gonna keep my phone because the pre order was a pain in the ass and I dont wanna go through something again where i cant get a new batch note 7
I'm on the fence too I'm holding on to it I'll see how replacements start going in the coming weeks.
Holding on to mine until they actually have a unit to swap, I don't want an s7 edge even if it's temporary.
Sent from my SAMSUNG-SM-N930A using Tapatalk
I'm thinking about holding mine too. I've charged my phone plenty of times and had no issue... Does that mean I'm fine?? Lol
Hanging on to mine till they get the new ones in. If I had wanted an S7 that's what i would have bought in the first place.
I read that we have the same batteries as the ones that exploded, but different processors. Supposedly the snapdragon will sgut the phone down before it gets too hot where the others didn't
Sent from my SAMSUNG-SM-N930A using Tapatalk
I'll swap mine once the new batch arrives but I like this phone to much to give it back. My wife works for at&t and she told me all day people have been bringing there notes in.
I just went ahead and returned my Note 7 earlier, went back to my Nexus 6p didn't want to take any chances. Didn't have any issues with AT&T with full return, didn't really want to bother with an S7 or any other exchange since honestly it wouldn't be the same as the Note plus I still had my paid for 6p. Kinda missed my 6p anyways, may come back to the Note whenever they get issues resolved.
It takes me a full day even with Smart Switch to get my phone set up. I may not return it at all. Of the reported cases of fried phones all were being charged at the time. So worst thing that can happen is my phone fries itself on its wireless charging stand. I've been using the 25W charger and the phone doesn't even get warm. I doubt there will be statute of limitations on exchanges so I'll wait until I scratch it or have some reason to get a new one down the road. I know it's a game of chance but no one on XDA which has a worldwide audience has reported a personal phone frying incident. So the odds might be better than some of the speculative threads here would make them seem.
I'm wondering about exchanging for the v20 when it comes out, if the time line lines up.
carelockh said:
I just went ahead and returned my Note 7 earlier, went back to my Nexus 6p didn't want to take any chances. Didn't have any issues with AT&T with full return, didn't really want to bother with an S7 or any other exchange since honestly it wouldn't be the same as the Note plus I still had my paid for 6p. Kinda missed my 6p anyways, may come back to the Note whenever they get issues resolved.
Click to expand...
Click to collapse
What did you miss about the 6P? Have always been curious about pure Android.
ive got the 930FD , Im holding mine.
Replacing it tuesday. AT&T in Chicago will have note 7s without the issue. That said I will replace it and with the replacement, I'll sell it. I think while the note 7 feels great in hand, I am going to really get a pixel xl and the iphone 7 (piano black)
I'll be selling it with the galaxy gear s2 as a bundle so we will see
Took the sim card out of the Note7 and put it into the Nexus 6P for now. Will hold on to the Note7 until replacements ship into the store.
Im holding on to mine for now till the replacements are in stores. Ive been charging mine overnight and so far i dont see any overheating or anything.
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app
sireniankyle said:
What did you miss about the 6P? Have always been curious about pure Android.
Click to expand...
Click to collapse
Well for one, the relative ease of rooting. Unlocked bootloader, no bloatware etc. Not having to worry about finicky bluetooth, just basically works as it should even after rooting. Sure root is there for the Note 7 but just a tad bit tedious and was starting to not be worth it for me. Sure it's no touch wiz UX or w/e they're calling it now and no S pen but I've been okay without it before, some may think pure android is "boring" but that's what customization is for.
eyesofice said:
ive got the 930FD , Im holding mine.
Click to expand...
Click to collapse
Missed the I'm holding mine part. Lol
Sent from my SAMSUNG-SM-N930A using Tapatalk
Just returned mine to Best Buy. Was allowed to keep the watch.
domineus said:
Replacing it tuesday. AT&T in Chicago will have note 7s without the issue. That said I will replace it and with the replacement, I'll sell it. I think while the note 7 feels great in hand, I am going to really get a pixel xl and the iphone 7 (piano black)
I'll be selling it with the galaxy gear s2 as a bundle so we will see
Click to expand...
Click to collapse
How are they getting the new ones in when samsung said it will be weeks
Cracked out N7
Well I read that the problem is An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, so people reported this happening after 2 weeks of using the note 7, also some sites say a way of knowing if your note 7 could explode is looking at the manufacturing site, its behind the phone and can barely be seen, if it says Korea or Vietnam, then its on risk, like mine that says Korea, so the truth is that it can happen at any point from the first day to later on, so they have to be replaced, am charging mine after I wake up, in an hour or so its at 100 percent, then it doesn't need charging till the next morning, but if it takes too long for the replacements to arrive, I think I might get the s7 until then, I have three kids, wouldn't want anyone getting hurt by this.
c-prodigo said:
Well I read that the problem is An overheating of the battery cell occurred when the anode-to-cathode came into contact which is a very rare manufacturing process error, so people reported this happening after 2 weeks of using the note 7, also some sites say a way of knowing if your note 7 could explode is looking at the manufacturing site, its behind the phone and can barely be seen, if it says Korea or Vietnam, then its on risk, like mine that says Korea, so the truth is that it can happen at any point from the first day to later on, so they have to be replaced, am charging mine after I wake up, in an hour or so its at 100 percent, then it doesn't need charging till the next morning, but if it takes too long for the replacements to arrive, I think I might get the s7 until then, I have three kids, wouldn't want anyone getting hurt by this.
Click to expand...
Click to collapse
Yup my my kids first I dont need anything to happen
Cracked out N7
eMMC Boot Error - Asurion said "known problem", but no Note 4 replacements left...
So after 3 great years one day my Note 4 gave the dreaded eMMC error. None of the fixes worked (and I tried everything). Clean wipes, factory and custom ROMS between 5 and 7, new PITs - it just kept throwing reboots and hangs. Per Sprint Store and Asurion, the eMMC fail is a "known problem". Said they were out of Note 4s since "so many break". Offered a Note 5 as replacement but I needed a memory card option so they sent the S7 instead. On the day I was in the store to get my S7 activated, I heard them take two separate calls about Notes and MMC errors. What is going on?
Anyway, I am sad to say goodbye to the Note 4. Thanks for all the help making my phone so much better!
Yeah it sucks. Recently this happened for a second time. The first time was a yr ago when the marshmallow update came abs it happened. That time I got an advance exchange for a note 4. At least you're lucky and got an s7. They only offered me a s6 this time, after weeks of fighting with Sprint. Than I go and get a used note 4 from eBay and the seller made a bad purchase off whoever and tried to sucker me with a phone that had deep scratches on the glass, bad image burn, and was flashed many times. Than tried to flip it around that I put the custom kernel on it and tried to get eBay on their side. Well it didn't work and I got my money back, got another note 4 which is in near perfect condition, now rooted and romed with the note 7 Rom. This internal mem only needs to last till the note 8 comes out. Other than the emmc read fail, the note 4 is still a near perfect phone especially running a note 7 Rom. You can still sell the s7 of u want to hey another note 4. It's worth doing. I sold the s6 to pay for the note 4
i got the mmc error too. stock QC1 deoxed rooted with beast kernal, ZL battery and wakelock app. if i didn't find out about the freezer and wakelock i would be seriously annoyed. im only semi-annoyed ; ) as much as i've loved my notes and especially the 4, i think i am calling it quits with samsung. quite possibly moving to a pixel come october. how about you guys? cant seem to find a decent replacement with expandable memory, external battery, and stylus. the rest of the features mostly blend for me from phone to phone.
xxTECRAxx said:
i got the mmc error too. stock QC1 deoxed rooted with beast kernal, ZL battery and wakelock app. if i didn't find out about the freezer and wakelock i would be seriously annoyed. im only semi-annoyed ; ) as much as i've loved my notes and especially the 4, i think i am calling it quits with samsung. quite possibly moving to a pixel come october. how about you guys? cant seem to find a decent replacement with expandable memory, external battery, and stylus. the rest of the features mostly blend for me from phone to phone.
Click to expand...
Click to collapse
I waiting till the note 8. Nothing else will have specs like that. I would have moved on to pure Google phones but that's never gonna happen unless they lift that no expandable memory BS.
I had one give me that message, and with having to have it replaced, they offered me two choices: swap it for a Note 5, or use a Note 7 Edge until a replacement came in. Having to have removable media, I opted for the loaner and replacement.
....but now, just 2-3 months after that, my replacement Note 4 is giving me the same error message. If they would give me a S7 Edge without screwing up my upgrade cycle, I'd go for it.....I just need to get through to the Note 8 release.
HeyBeerManTX said:
I had one give me that message, and with having to have it replaced, they offered me two choices: swap it for a Note 5, or use a Note 7 Edge until a replacement came in. Having to have removable media, I opted for the loaner and replacement.
....but now, just 2-3 months after that, my replacement Note 4 is giving me the same error message. If they would give me a S7 Edge without screwing up my upgrade cycle, I'd go for it.....I just need to get through to the Note 8 release.
Click to expand...
Click to collapse
That's what I asked for. For a temp upgrade to the edge 7 until the note 8 is released. They wouldn't do it. A note 5 or what I ended up with a s6 is unacceptable. For all the trouble they caused me, I dropped my bill down and now abuse the hell out of data pushing 80 gigs a month after I finally got a decent note 4 from eBay. We just gotta make it a couple more months.