S4 won't charge via USB - AT&T Samsung Galaxy S 4 Q&A, Help & Troubleshootin

My S4 just randomly stopped charging without being dropped, nothing spilled on it, no dust, dirt, or anything inside the port, and the port isn't loose. I've tested this with multiple chargers including a brand new Samsung one, I tried a factory reset and nothing works. I am just stumped.

Hawkhell said:
My S4 just randomly stopped charging without being dropped, nothing spilled on it, no dust, dirt, or anything inside the port, and the port isn't loose. I've tested this with multiple chargers including a brand new Samsung one, I tried a factory reset and nothing works. I am just stumped.
Click to expand...
Click to collapse
You could try a little electronics cleaner in port even though it looks clean. Or maybe hardware. Did you pull battery and reboot.
Sent From My i337 S4 using Tapatalk

I tried everything I can think of from testing with a spare battery to taking out the SD and SIM to factory reset.

rugmankc said:
You could try a little electronics cleaner in port even though it looks clean. Or maybe hardware. Did you pull battery and reboot.
Sent From My i337 S4 using Tapatalk
Click to expand...
Click to collapse
Do you happen to know how Samsung is with warranty repair? Last time I used a manufacturer's warranty it was Motorola and it was hell. The phone is unlocked and has no signs of damage at all. I just don't want to send the phone in and waste a couple of weeks for them to tell me they can't do anything.

I've had them repair phones before. It was pretty quick. About 2 weeks door to door. However, depending on the issue you may not get YOUR device back. It might be a replacement.
It will certainly be updated to the newest firmware also.
Sent from my SAMSUNG-SGH-I337 using XDA Premium 4 mobile app

Sorry, I don't know

Hawkhell said:
My S4 just randomly stopped charging without being dropped, nothing spilled on it, no dust, dirt, or anything inside the port, and the port isn't loose. I've tested this with multiple chargers including a brand new Samsung one, I tried a factory reset and nothing works. I am just stumped.
Click to expand...
Click to collapse
Do you try to reconnect the Charging port flex cable?
If you make sure your battery and charge cable are in good condition, you can try to replace a new charging port flex cable.
If it still dose not work, the charge ic in the motherboard may be broken.

Related

Woke up to a [possibly] bricked Atrix :(

Yup. Left phone on charger overnight - woke up and the camera was flashing every 2 seconds. That's all it will do. Whether it's hooked up, unhooked. As long as the battery's in that's what it does. No rom changes in over 2 weeks. No damage of any sort.... no recovery or anything
Well you can probably do a warranty exchange.
I voided my warranty and your mum.
I had something similar with my nexus one. Except it wasnt the camera but the trackball... changing kernels around seem to help a bit but eventually i took it for water damage. Take the battery out and let it dry off for a day or two. You can also try to pry it open and have your hand at any corrosion if you find any. However i wouldnt recommend that unless you know what yer doing.
Sent from my MB860 using XDA App
guybanda said:
I had something similar with my nexus one. Except it wasnt the camera but the trackball... changing kernels around seem to help a bit but eventually i took it for water damage. Take the battery out and let it dry off for a day or two. You can also try to pry it open and have your hand at any corrosion if you find any. However i wouldnt recommend that unless you know what yer doing.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
He said it was left on the charger, not fell in water.
I'd crap my pants if this happened to me.
CM7 Drugged
ac7brier said:
He said it was left on the charger, not fell in water.
I'd crap my pants if this happened to me.
CM7 Drugged
Click to expand...
Click to collapse
I realize that but like i said i had the same experience and my phone didnt get noticably wet at any time could have been a single drop of water and corrosion takes a while to build up.
Still...
Im wondering if you used your original charger when this happend because i can personally say ive seen my atrix behaving strange when connected to some cheap random charger (touch screen not working for example). Didnt believe it could cause permenant damage though.
Sent from my MB860 using XDA App
guybanda said:
I realize that but like i said i had the same experience and my phone didnt get noticably wet at any time could have been a single drop of water and corrosion takes a while to build up.
Still...
Im wondering if you used your original charger when this happend because i can personally say ive seen my atrix behaving strange when connected to some cheap random charger (touch screen not working for example). Didnt believe it could cause permenant damage though.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
It was hooked up with a Blackberry charger, actually.
Still acts the same.
Check the charger to see if its power ratings are different than your otiginal one.
Also... does the device boot up in any way or is the screen simply black and the flash flickering no matter what?
Sent from my MB860 using XDA App
guybanda said:
Check the charger to see if its power ratings are different than your otiginal one.
Also... does the device boot up in any way or is the screen simply black and the flash flickering no matter what?
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Looking at it today, I noticed that the charger port (or inlet if you will) is very structurally loose. The voltage on the blackberry charger is about 3/5 that of the stock Atrix charger, if memory serves me - somebody at work switched out the chargers the day after I got the phone. It took a good 6 hours to charge...
ATT said that it would be full cost of phone, because it's personal damage.
I'm looking into the Mi-One.
EDIT: No, the screen will not even begin to come on. Camera flashing is the only indicator of any power. Used an external battery charger, and two different batteries.
The MI-One looks sweet!!!!
smoothtaste said:
Looking at it today, I noticed that the charger port (or inlet if you will) is very structurally loose. The voltage on the blackberry charger is about 3/5 that of the stock Atrix charger, if memory serves me - somebody at work switched out the chargers the day after I got the phone. It took a good 6 hours to charge...
ATT said that it would be full cost of phone, because it's personal damage.
I'm looking into the Mi-One.
EDIT: No, the screen will not even begin to come on. Camera flashing is the only indicator of any power. Used an external battery charger, and two different batteries.
Click to expand...
Click to collapse
Moto will probably either fix it or send you another phone. I know people who bricked from trying to downgrade and they got another phone. I'm sure you could too. I would try that before you buy another phone.
ETA: Now that I think about it not being able to put the rom back to stock would probably be an issue if they can get it to turn on but if they can't they might replace it.
smoothtaste said:
Looking at it today, I noticed that the charger port (or inlet if you will) is very structurally loose. The voltage on the blackberry charger is about 3/5 that of the stock Atrix charger, if memory serves me - somebody at work switched out the chargers the day after I got the phone. It took a good 6 hours to charge...
ATT said that it would be full cost of phone, because it's personal damage.
I'm looking into the Mi-One.
EDIT: No, the screen will not even begin to come on. Camera flashing is the only indicator of any power. Used an external battery charger, and two different batteries.
Click to expand...
Click to collapse
I also think you should bring it up with motorola. Waking up to find your phone bricked is hardly what id call personal damage. You also shouldn't bring up the charger issue. And as for the usb port i'd say it would take too much effort to discern the connection with that and the phone acting as it is, and im sure they would rather just send a replacement unit.
A usb port malfunctioning is hardly an account for personal damage. The usual case is they simply stop working, but definitely not brick your entire phone.
Sent from my MB860 using XDA App

Sprint 4G Evo wont charge, replaced power port

A customer brought a EVO that apparently has water damage and will not charge. I charged the battery via an external charger and it works fine, i replaced the power port but it still wont charge.
I put the phone on my BGA station to heat up the phone and get rid of all the moisture and yet it still wont charge but works with battery. Its possible its a BGA chip, but all the components LOOK fine.
Any ideas??
Water damage is tricky, it could have damaged any number of chips on the main board. Your best bet is to replace the whole board itself to avoid future problems.
Hey,
Sorry to hear about that, water damage is always tricky because you never know to what extent the damage has occurred. I would try the through it in a container with rice trip to make sure it is completely moisture clear, but I really doubt that will work. It sounds like the water fried something between the power port and the mother board. sorry about your troubles hope you find a solution!
I would try the through it in a container with rice trip to make sure it is completely moisture clear, but I really doubt that will work.
Click to expand...
Click to collapse
That wont work at this point, the damage has already been done by the previous user trying to turn it on when the phone was still wet.
Yeah ive had it where mine wont charge b4 too, but it was bcus of a universal charger I was using I guess, cus it doesnt work now either
Sent from my PC36100 using Tapatalk

Not Charging, USB Port Has Burning Smell

I was charging my N4 by USB, plugging it into my wall outlet. It had already risen for 3% to 11% when suddenly, it stopped charging. I tried to plug and replug everything and used a different outlet, but I got no positive results. Then, I found that if I bent up the USB cable, the phone would start charging. Eventually, this became an infeasible solution, and now, my N4 has completely shut off. Upon further inspection, the USB port smells like something burning. What's going on? I'm not sure if this is caused by a faulty port of if there was some water damage. Some water flailed on the top of the phone lightly earlier but I'm not sure if some dripped into the port. Earlier today, I was having issues with the connection to charge but a simple unplug and replug fixed everything.
I'm not sure if all these events are coincidences or if one of them is the reason behind why it isn't charging now. Why does the port smell like it's burning? How do I get it to charge again?
EDIT: Not sure if it's the port or the cable that burned out.
EDIT 2: I just go a single red flash. What does this mean!?!?!?
NexusAndroid4 said:
I was charging my N4 by USB, plugging it into my wall outlet. It had already risen for 3% to 11% when suddenly, it stopped charging. I tried to plug and replug everything and used a different outlet, but I got no positive results. Then, I found that if I bent up the USB cable, the phone would start charging. Eventually, this became an infeasible solution, and now, my N4 has completely shut off. Upon further inspection, the USB port smells like something burning. What's going on? I'm not sure if this is caused by a faulty port of if there was some water damage. Some water flailed on the top of the phone lightly earlier but I'm not sure if some dripped into the port. Earlier today, I was having issues with the connection to charge but a simple unplug and replug fixed everything.
I'm not sure if all these events are coincidences or if one of them is the reason behind why it isn't charging now. Why does the port smell like it's burning? How do I get it to charge again?
EDIT: Not sure if it's the port or the cable that burned out.
EDIT 2: I just go a single red flash. What does this mean!?!?!?
Click to expand...
Click to collapse
setting aside the burning smell or water that dripped on the phone, have you tried other cable? i also experienced the same issue in charging. it turns out, the cable that came with the box was already faulty, after 4-5 months.
also double check if the usb port is really burned or something. might as well send it to a service center, either in warranty or not, just to be safe
Water Dispenser said:
setting aside the burning smell or water that dripped on the phone, have you tried other cable? i also experienced the same issue in charging. it turns out, the cable that came with the box was already faulty, after 4-5 months.
also double check if the usb port is really burned or something. might as well send it to a service center, either in warranty or not, just to be safe
Click to expand...
Click to collapse
I tried one other cable but it didn't help. What can I do to check if it is burned or not?
Try to plug it into a another android device and see if it works, if not it means that your cable is broken
Sent from my Nexus 7 using XDA Premium 4 mobile app
im assuming usb port shorted out on the phone.. why or how idk
AwesomeSMS said:
Try to plug it into a another android device and see if it works, if not it means that your cable is broken
Sent from my Nexus 7 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
1slow4G said:
im assuming usb port shorted out on the phone.. why or how idk
Click to expand...
Click to collapse
Works with other devices so yes, it's probably the port. Not sure how either, but is there anything I can do?
NexusAndroid4 said:
Works with other devices so yes, it's probably the port. Not sure how either, but is there anything I can do?
Click to expand...
Click to collapse
Accidentally hit the thanks button Lol, meant to hit reply. But look in eBay, you might find the parts there
Sent from my neXus⁴ using Tapatalk 2
1slow4G said:
Accidentally hit the thanks button Lol, meant to hit reply. But look in eBay, you might find the parts there
Sent from my neXus⁴ using Tapatalk 2
Click to expand...
Click to collapse
I'll thank you back. What it be more worth it to repair myself or to send it to service center. Also, would it be better if I just bought a wireless charger?
NexusAndroid4 said:
I'll thank you back. What it be more worth it to repair myself or to send it to service center. Also, would it be better if I just bought a wireless charger?
Click to expand...
Click to collapse
That was gonna be my next suggestion! Haha. If you don't use USB much go for it. I don't think you'll have issues, someone correct me if I'm wrong.
Sent from my neXus⁴ using Tapatalk 2
1slow4G said:
That was gonna be my next suggestion! Haha. If you don't use USB much go for it. I don't think you'll have issues, someone correct me if I'm wrong.
Sent from my neXus⁴ using Tapatalk 2
Click to expand...
Click to collapse
Okay thanks! I might just invest it one.
NexusAndroid4 said:
Okay thanks! I might just invest it one.
Click to expand...
Click to collapse
There's a recent thread on one. Seems pretty good. Title is "cheap qi charger" in accessories section
Sent from my neXus⁴ using Tapatalk 2

[Q] S4 is not charging

Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Edit: The wall charger.
7mada said:
Hello guys
My galaxy S4 is not charging :crying:, I checked the charger and it worked on another phone, So I think the wrong is in the phone.
Oh, and sometimes it charges but after 10 or 15 minutes charging it starts to connect and disconnect continuously from the charger.
What is the solution?
Click to expand...
Click to collapse
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.
John The Rhino said:
Car charger or wall charger? I noticed my car charger does not plug into the phone as snug as the wall charger & have similar issues you described. However, wall charger works flawlessly.
Click to expand...
Click to collapse
wall charger
Sent from my GT-I9505 using Tapatalk
7mada said:
wall charger
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.
John The Rhino said:
Perhaps go to At&t store & see if you have the same problem with a charger there. If so, then it could be a hardware defect which I presume is covered by warranty.
Click to expand...
Click to collapse
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk
7mada said:
Could it be a software problem?
Sent from my GT-I9505 using Tapatalk
Click to expand...
Click to collapse
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.
John The Rhino said:
Anything is possible but always start simple. Most likely it is the charger, start there. If you try different multiple chargers and get the same results, BINGO there's your problem. Warranty replace phone, (you're already at the At&t store) you're Golden.
Click to expand...
Click to collapse
It always says "Dock connected" from time to another.
7mada said:
It always says "Dock connected" from time to another.
Click to expand...
Click to collapse
Yes you may be connected, but perhaps the pins are damaged, missing, dirty or don't line up to the phone port properly to charge the phone. Start with the charger first. Save yourself a lot of time & guessing.
Any other help?
Mine did the same thing. So I went down and did the next thing and got the note 3 for the taxes and monthly payments. I also ordered the USB motherboard off eBay since I've takin one apart before. Going to replace that so it will be fixed and on eBay it goes. The phones in mint condition but have to charge and swap batteries. I couldn't handle it. Believe it or not, what started it was I had charger plugged into phone and unplugged charger from wall and took phone into another room and plugged into another plug without ever unplugging from phone. When I plugged it in wall it had a small little arc and that was the last time it charged.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
7mada said:
Any other help?
Click to expand...
Click to collapse
There really is no other help. You gotta figure out if its your charge port or the charger.
If u can't replace with warranty there is 2 other options.
1. Buy the s4 wireless charge kit. Its like 80 bucks on eBay.
2. Get a universal battery charger and 2 spare batteries. And just swap batteries everyday.
3. Buy the charging port on Amazon or eBay and pay a electronic store to swap it out. Or do it yourself if u can handle it
Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
sandman7793 said:
Fixed mine today. Took maybe 15 min. And $7.00. To eBay it goes.
Simple as pie, just use ifixit to do it.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
Click to expand...
Click to collapse
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.
nrhpd527 said:
I am in the same situation and have just ordered the parts. I did a sample teardown and it appears to be pretty simple to do it. I'll report back in a few days, but my USB is for sure dead as it won't read either on a PC or Mac, or charge via a car, wall, or USB cable in a computer. I bought the Samsung S4 battery charger and kit, and the old battery works in there, so I know it's not the battery. However, the battery's "water damage" sensor is now pink, so I presume that the nasty humidity in North Texas this spring has killed the USB board. At any rate, hopefully, the fix is en route.
Click to expand...
Click to collapse
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity. I am thinking this board, which supposedly contains the antenna, is defective. It appears I can have EITHER network connectivity or sound, but not both. When I put the small plastic cover that also contains the speaker back on, it instantly kills my GSM connection to AT&T. With it off, I am getting a solid 4G LTE connection, and with it on, no signal at all other than wifi.
I've searched here and on the web, and the only thing I see so far is sending back the new USB board and hoping that the next one works in all areas.
Anyone have any ideas?
nrhpd527 said:
Well, the part and tools arrived and it was an easy replacement. The phone now charges like original. However, and this is a much larger issue, I cannot get and mobile data or any sort of non-wifi connectivity.
Click to expand...
Click to collapse
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.
dwestall said:
Double check the antenna cable connections at both ends. If you still have problems, try installing your old board back and see if data/wifi works. If it does, then the new board is probably defective.
Click to expand...
Click to collapse
The new board was defective, but they sent a replacement that worked better than the original. I also ended up finding out that the 1st replacement board had shorted the antenna cable, so I replaced that. My my son is now using the S4 with no problems. Long story short, he left his S3 on my car and it got destroyed, so I got an S5 and he got the S4...
All in all, to get back on track, this was an easy repair for anyone. I was surprised at how easy replacing just about anything other than the screen itself would be.

Zuk z1 not charging, heats up very hot.

So basically, the phone randomly stopped charging and when i had picked it up to see why it wasn't charging, it was really hot to the touch towards the top of the phone. Not sure what is going on. Tried different cables. Does the same thing when the phone is powered off. I just ordered a new Usb-C jack to replace the phone inside the phone. Maybe shorting of some sort... Any ideas?
Happened with me once, in my case it was draining after putting a charger. So, I let it discharged fully until it got switched off & then put a charger. It started charging normally.
Sent from my ZUK Z1 using Tapatalk
Tarsa said:
So basically, the phone randomly stopped charging and when i had picked it up to see why it wasn't charging, it was really hot to the touch towards the top of the phone. Not sure what is going on. Tried different cables. Does the same thing when the phone is powered off. I just ordered a new Usb-C jack to replace the phone inside the phone. Maybe shorting of some sort... Any ideas?
Click to expand...
Click to collapse
Did you try with another adapter? Because then we can rule out the possibility of a short circuit.
And, you mean more hot then usual? Because it's a 2A charger it's sure to heat up the phone.
One more thing, if it's a short then there are possibilities of the surge protector getting burnt which is inside you phone. In that case, either, you'll have to replace the entire charging circuit board or maybe just the surge protector (It varies form brand to brand. Hope Zuk has a replaceable surge protector)
Well I tried various combos of power sources and cables. Nothing seems to work. It's been this way for a while. Now I'm just using a backup phone.
Tarsa said:
Well I tried various combos of power sources and cables. Nothing seems to work. It's been this way for a while. Now I'm just using a backup phone.
Click to expand...
Click to collapse
Are you using a custom rom? Because once I was using Nuclearom i dont know what happened but after sometime I also got the same problem. So I Just flashed a different rom ( Mokee) and after that everything was fine.
Alwin123 said:
Are you using a custom rom? Because once I was using Nuclearom i dont know what happened but after sometime I also got the same problem. So I Just flashed a different rom ( Mokee) and after that everything was fine.
Click to expand...
Click to collapse
I was on I believe cm13 nightlies. Unfortunately my phone is dead and can't charge/turn on. So I can't flash anything.
Tarsa said:
Well I tried various combos of power sources and cables. Nothing seems to work. It's been this way for a while. Now I'm just using a backup phone.
Click to expand...
Click to collapse
The high voltage protector on your circuit board must have been damaged. Take it to a authorized personnel and get it replaced. Nothing else stands a chance and it cannot happen because of a software issue. If it was a software issue then it would be more like there won't be any indication that it's charging and battery percentage shown would be stuck but still the phone's battery will be charging and will stay powered on.
+∆bhijith said:
The high voltage protector on your circuit board must have been damaged. Take it to a authorized personnel and get it replaced. Nothing else stands a chance and it cannot happen because of a software issue. If it was a software issue then it would be more like there won't be any indication that it's charging and battery percentage shown would be stuck but still the phone's battery will be charging and will stay powered on.
Click to expand...
Click to collapse
You say it's on the circuit board. So what do I replace? The whole "motherboard"?
Tarsa said:
You say it's on the circuit board. So what do I replace? The whole "motherboard"?
Click to expand...
Click to collapse
No, no! Your USB Type-C port will be attached to a separate circuit board. The board may also include a mic and maybe a speaker too. So there will be a switch just like a MCB for your house, which in case of high voltage will get get burnt and hence break the circuit. Now just replace that board. Or some manufacturers' design allows just the surge protector to be replaced (Which will save you a lot of bucks).
+∆bhijith said:
No, no! Your USB Type-C port will be attached to a separate circuit board. The board may also include a mic and maybe a speaker too. So there will be a switch just like a MCB for your house, which in case of high voltage will get get burnt and hence break the circuit. Now just replace that board. Or some manufacturers' design allows just the surge protector to be replaced (Which will save you a lot of bucks).
Click to expand...
Click to collapse
So if I replace the part with the USB-C port it should fix the problem?
Tarsa said:
So if I replace the part with the USB-C port it should fix the problem?
Click to expand...
Click to collapse
Yeah! But before you replace you can ask the technician to examine the board once. Just cross checking (It does no harm)
I like the way people can do trouble shouting at distance...let me look into my Cristal ball...yep yo will be fine!
Tarsa said:
So if I replace the part with the USB-C port it should fix the problem?
Click to expand...
Click to collapse
Yes.... It's should
Alwin123 said:
Are you using a custom rom? Because once I was using Nuclearom i dont know what happened but after sometime I also got the same problem. So I Just flashed a different rom ( Mokee) and after that everything was fine.
Click to expand...
Click to collapse
Is mokee a good rom brother? I have heard they provide update also. Is it true?
---------- Post added at 10:14 PM ---------- Previous post was at 09:47 PM ----------
tauseef555 said:
Is mokee a good rom brother? I have heard they provide update also. Is it true?
Click to expand...
Click to collapse
Can any 1 tell me which is the best daily use rom for zuk z1 having good battery management and with battery saver or power saver option?
So did this solve the problem...i am asking since my wife phone just stopped charging...no led...
Have an old usbc charging port.. swicthed it but no luck with that. Had battery replaced..but still no luck..
Only could think about the motherboard..but the reason i require tk power up the phone now is for getti g the pictures off the phone...about 25 gb of pictures....
Still hoping i can salvage it...
Time for change
Tarsa said:
So basically, the phone randomly stopped charging and when i had picked it up to see why it wasn't charging, it was really hot to the touch towards the top of the phone. Not sure what is going on. Tried different cables. Does the same thing when the phone is powered off. I just ordered a new Usb-C jack to replace the phone inside the phone. Maybe shorting of some sort... Any ideas?
Click to expand...
Click to collapse
Big Billion on Flipkart And Great Indian Sale on Amazon are on so i recommend you u to change your phone to poco f1.
There might be the problem with the port of mobile due to which it wont be able to charge up, or there can be some issues with battery as well.

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