(Verizon) Replacement - G2 Q&A, Help & Troubleshooting

About three weeks after I got my G2 back in November, I noticed a few dead pixel spots on my screen. Small spots, so I decided to live with them and not get a replacement.
But recently, I've been getting less than solid headphone connects, i.e. it'll plug in but the recognition will disconnect a few times is the headphone cables are moved or twisted: a weakening headphone jack.
I'm inclined to take up LG's manufacturer warranty, and I'm wondering if you guys think it will be covered as a manufacturer defect. I can say that the screen issues came that way, but the headphone jack issue probably isn't convincing enough to be a manufacturer defect.
Any thoughts? I need to unroot before I go to the Verizon store anyway...

wm388 said:
About three weeks after I got my G2 back in November, I noticed a few dead pixel spots on my screen. Small spots, so I decided to live with them and not get a replacement.
But recently, I've been getting less than solid headphone connects, i.e. it'll plug in but the recognition will disconnect a few times is the headphone cables are moved or twisted: a weakening headphone jack.
I'm inclined to take up LG's manufacturer warranty, and I'm wondering if you guys think it will be covered as a manufacturer defect. I can say that the screen issues came that way, but the headphone jack issue probably isn't convincing enough to be a manufacturer defect.
Any thoughts? I need to unroot before I go to the Verizon store anyway...
Click to expand...
Click to collapse
Yes you should unroot it. Depending on the store you go to, they might not even be able to power it on (dumb as hell) but its better to be safe then sorry
Sent from my VS980 4G

wm388 said:
About three weeks after I got my G2 back in November, I noticed a few dead pixel spots on my screen. Small spots, so I decided to live with them and not get a replacement.
But recently, I've been getting less than solid headphone connects, i.e. it'll plug in but the recognition will disconnect a few times is the headphone cables are moved or twisted: a weakening headphone jack.
I'm inclined to take up LG's manufacturer warranty, and I'm wondering if you guys think it will be covered as a manufacturer defect. I can say that the screen issues came that way, but the headphone jack issue probably isn't convincing enough to be a manufacturer defect.
Any thoughts? I need to unroot before I go to the Verizon store anyway...
Click to expand...
Click to collapse
Both things should be covered. Doesn't hurt to try either

Im having the same headphone jack problem too. It seems to be pretty common issue. Im gonna try Verizon tommorrow. Ill let ya know how it goes.

Related

So many defects with the G1....

Ok, I purchased an ADP1 last month and have been running into issues since.
So far:
1. Phones been creaky. I had to fix this by putting electrical tape on the chin of the phone.
2. The earpiece makes a buzzing noise, occasionally harder to hear than the caller on the other end. Had to fix this with more electrical tape on the earpiece.
3. The back battery case was making a chirping noise when I held it with my hand. Had to apply electrical tape on the inside of the case to fix that.
4. Now -- Just discovered that my pictures I take have a huge black spot on each of them (I've attached a picture as an example... the spot is usually noticeable during the day time/outside, but thats a picture against a white wall). Does anyone know how to fix this issue/experience this problem as well?
So many problems with this product is really starting to piss me off. Can anyone offer any suggestions on #4? I've fixed the others with tape. But I just discovered #4 and I'm really beginning to lose patience here.
Defective phone, return it for a new one.
Yeah I would say that you have a defective phone need to look into getting it replaced or return for another one. As for number 4 the only thing I can think of is something on the camera lense or the backcover of the phone but that would be to easy
someprogr said:
Ok, I purchased an ADP1 last month and have been running into issues since.
So far:
1. Phones been creaky. I had to fix this by putting electrical tape on the chin of the phone.
2. The earpiece makes a buzzing noise, occasionally harder to hear than the caller on the other end. Had to fix this with more electrical tape on the earpiece.
3. The back battery case was making a chirping noise when I held it with my hand. Had to apply electrical tape on the inside of the case to fix that.
4. Now -- Just discovered that my pictures I take have a huge black spot on each of them (I've attached a picture as an example... the spot is usually noticeable during the day time/outside, but thats a picture against a white wall). Does anyone know how to fix this issue/experience this problem as well?
So many problems with this product is really starting to piss me off. Can anyone offer any suggestions on #4? I've fixed the others with tape. But I just discovered #4 and I'm really beginning to lose patience here.
Click to expand...
Click to collapse
Get a new one.
man that buzzing sound is really annoying me too... disappointed...
i just dont want to send it in because i paid to have this one unlocked and paid to have a full body shield which i installed on it...
thats like 40 dollars i would lose out on
hopefully you have better luck
kp126 said:
man that buzzing sound is really annoying me too... disappointed...
i just dont want to send it in because i paid to have this one unlocked and paid to have a full body shield which i installed on it...
thats like 40 dollars i would lose out on
hopefully you have better luck
Click to expand...
Click to collapse
Yeah, well actually I fixed the buzzing noise with black electrical tape on the keyboard ends. I havent heard the noise since.
As far as the spot goes on my camera lens, I'm going to write a perl script that undertakes gimp and automatically eliminates dust from any pictures I take with the click of a button. Hopefully that will fix that issue.
I'd hate to send it in too and get a 'refurb' that has different problems etc.
Open up the back cover and wipe the camera. Maybe that spot is just a spot on the lens.
someprogr said:
I'd hate to send it in too and get a 'refurb' that has different problems etc.
Click to expand...
Click to collapse
Refurbs don't always have "different problems" a refurb is a remanufactured device. Which in most cases is better off then a "Brand New" phone because they go through more testing. I have a "refurb" because of the creaking and I have not experienced anything wrong with this device, and have had it for about 2 months. Not always the case but why "put up"with something that you can have fixed. Also refurbs are not always returned devices due to failure, granted the majority are but some also come back as "buyers remorse" type return. "I didn't like it, I don't want it."
Sorry for the long post but point is don't just "put up" with something because of the misconception that because you are getting a refurb it will automatically have problems. You are just cutting yourself short and will never be happy with your device.
savethechicken said:
Refurbs don't always have "different problems" a refurb is a remanufactured device. Which in most cases is better off then a "Brand New" phone because they go through more testing. I have a "refurb" because of the creaking and I have not experienced anything wrong with this device, and have had it for about 2 months. Not always the case but why "put up"with something that you can have fixed. Also refurbs are not always returned devices due to failure, granted the majority are but some also come back as "buyers remorse" type return. "I didn't like it, I don't want it."
Sorry for the long post but point is don't just "put up" with something because of the misconception that because you are getting a refurb it will automatically have problems. You are just cutting yourself short and will never be happy with your device.
Click to expand...
Click to collapse
Sooth. The refurb I'm running (TMo forced me to RMA my initial one in November due to a dead cell tower in my neighborhood) was in better condition than my first one. I love customers at my job that whine, piss and moan about receiving a refurb as a replacement. New items aren't tested and there is an acceptable failure rate out of the box. That's the way it is with EVERY equipment manufacturer where as refurbs are tested and repackaged. Personally, I'll buy used if it was tested as functional and comes with the same warranty (which generally happens). But today's generation is now now now, new new new = better better better.
lol i was typing from g1 so i felt the post was getting to long thus i left out the testing that refurbs go thru. i hear this all day, this is always the biggest complaint but people really dont understand what goes into remanufacturing a device
how about removing the electrical tape from the camera lens.
Just a thought
Ok, well im considering returning it back to brightstarcorp.
There they have to conduct "testing" to determine whether its a hardware problem and its "damaged" or "defective"
Would a dust speck fall under this category?

[Q] Evo Hardware Differences

A few weeks ago my HW0004 Evo's USB port began to malfunction, so I unrooted, took it to sprint, where the agreed to send me a refurb. I got my refurb, pulled up ##786#, noticed it was considerably older than my old phone, and that is was HW0003, not long after I realized the vibrate was broken, and sounded higher pitched and crackly, unlike my old Evo which was quite but strong. I took it back to Sprint, where they again agreed to replace the device, with yet another HW0003, The strength of the vibrate is back, but the crackly high pitch noise still exists. Is this a known issue? Anyone else notice this? Is there any way to get sprint to send me a new phone or a 0004 refurb?
jostrander said:
A few weeks ago my HW0004 Evo's USB port began to malfunction, so I unrooted, took it to sprint, where the agreed to send me a refurb. I got my refurb, pulled up ##786#, noticed it was considerably older than my old phone, and that is was HW0003, not long after I realized the vibrate was broken, and sounded higher pitched and crackly, unlike my old Evo which was quite but strong. I took it back to Sprint, where they again agreed to replace the device, with yet another HW0003, The strength of the vibrate is back, but the crackly high pitch noise still exists. Is this a known issue? Anyone else notice this? Is there any way to get sprint to send me a new phone or a 0004 refurb?
Click to expand...
Click to collapse
They will keep sending refurbs(at least to a point I'm sure), but it's probably gonna be the luck of the draw which version you get. I would be surprised if there were any way to tell them to only send 0004s, particularly since the vast majority of the refurbs they have are probably 0003s.
robertroland said:
They will keep sending refurbs(at least to a point I'm sure), but it's probably gonna be the luck of the draw which version you get. I would be surprised if there were any way to tell them to only send 0004s, particularly since the vast majority of the refurbs they have are probably 0003s.
Click to expand...
Click to collapse
Thanks for the reply, normally I wouldn't care but from day one i enjoyed the quite vibrate, and now it sounds like some cheap plastic phone. Once noticed, it can't be unnoticed.
jostrander said:
Thanks for the reply, normally I wouldn't care but from day one i enjoyed the quite vibrate, and now it sounds like some cheap plastic phone. Once noticed, it can't be unnoticed.
Click to expand...
Click to collapse
As someone who has Monk-like (the TV show) OCD, I feel your pain.
If you have a history of problems, and are at a "real" corporately owned Sprint repair center, you can probably talk to a manager and get a new one. Don't expect to be successful on your first try, but make your problems known, if they say refurb only, remember their name, accept it, and when the inevitably defective refurb comes in, make sure that same manager is working that day, and show him how you're STILL unsatisfied.
Two of my biggest pet peeves are: people using the term "pet peeve" ;P and when companies take RMA'd merchandise and stick it right back out onto the selling floor. The cycle repeats until finally some poor soul gets stuck with it.
When I briefly had a refurb HW 0002, I immediately noticed the smooth viiiibrrraaatte of my old HW 0002 was replaced with an annoying blip on the refurb. So it was more like vi-viiiibrrraaatte and was tremendously annoying, to me at least. And it would intermittently do that, so that made it even worse. Like something was falling apart inside the vibrator.
ffolkes said:
As someone who has Monk-like (the TV show) OCD, I feel your pain.
If you have a history of problems, and are at a "real" corporately owned Sprint repair center, you can probably talk to a manager and get a new one. Don't expect to be successful on your first try, but make your problems known, if they say refurb only, remember their name, accept it, and when the inevitably defective refurb comes in, make sure that same manager is working that day, and show him how you're STILL unsatisfied.
Two of my biggest pet peeves are: people using the term "pet peeve" ;P and when companies take RMA'd merchandise and stick it right back out onto the selling floor. The cycle repeats until finally some poor soul gets stuck with it.
When I briefly had a refurb HW 0002, I immediately noticed the smooth viiiibrrraaatte of my old HW 0002 was replaced with an annoying blip on the refurb. So it was more like vi-viiiibrrraaatte and was tremendously annoying, to me at least. And it would intermittently do that, so that made it even worse. Like something was falling apart inside the vibrator.
Click to expand...
Click to collapse
Yea, the manager at the store was the one who told me straight up that this new vibrate was "FINE" and he insisted after my second phone I was just hearing things, and that they all sounded like this. I beg to differ, two of my buddies evo's were quite just like mine, and you can still hear the difference. I love to get my original hw0004 board back, but it had the broken usb. Oh well. Thanks for hearing me rant, at least I know I'm not the only one with OCD like this.

Screen whine ?

I recently purchased an a501 and I noticed for the first time today that it has a faint high pitched whine coming from the back of the unit, most noticeably from the speaker cutouts. It gets louder when plugged into the charger, but is still extremely faint. The noise is not present when using headphones, and adjusting the brightness or turning off the auto brightness makes no difference. I originally thought maybe the speakers were picking up something, maybe from a bad ground, but the noise is extremely consistent. it never changes pitch and only gets slightly louder when plugged in.
http://www.youtube.com/watch?v=qbBNIfeDp_4&feature=player_embedded
I have tried a factory reset hoping it was a bad driver install or something , but it is still there.
Don't notice it on my 501. Could be an issue with a somewhat faulty speaker connection internally.
Could be RF interference also. Have you taken it to a different location other than your home?
This is a judgment call on whether to keep it or return it for replacement. So if you can live with it, keep it. If it disturbs you, then replace it.
Moscow Desire said:
Don't notice it on my 501. Could be an issue with a somewhat faulty speaker connection internally.
Could be RF interference also. Have you taken it to a different location other than your home?
This is a judgment call on whether to keep it or return it for replacement. So if you can live with it, keep it. If it disturbs you, then replace it.
Click to expand...
Click to collapse
Internal RF noise or audio gain set to high in software. What rom and kernel are you running. I would exchange.
I noticed the whine when charging, its very strange that when i scroll a web page the whine gets louder and quiets when i stop.
Never noticed the whine while not charging, in am not sure it comes from the speakers, if i place my ear on the device i can hear it basically everywhere.
I have a stock a500 on 3.2
My first post on XDA nice to be here
Change it. It shouldn't be doing that. Your new post confirms this.
Probably, something internally, is not shielded correctly. As I stated somewhat earlier as with improper connections and RF interference. But it seems the RF, is coming from your tab. I'll bet, somebody forgot to shield something.
Probably, your tab will not be effected mechanically. Probably last for several years.
But that noise, if it bothers you, is abnormal.
I have a stock a501 with 3.2, from Orange Romania.
may be a software error?
balcanic said:
I have a stock a501 with 3.2, from Orange Romania.
may be a software error?
Click to expand...
Click to collapse
I really, really doubt it's a software error. High-pitched interference that goes away when headphones are plugged in, ie. when the speaker assembly is turned off? That actually reminds me of these age-old audio cards built into PC motherboards 6-10 years ago, they almost always produced this high-pitched interference sound that went immediately away if you switched to a proper discrete audio card, without changing any other component or software package in the system.
Nope, I do have to agree with posters above: there's likely shielding missing somewhere or perhaps it's gotten loose and that's why you hear that interference. Such an issue cannot be fixed with software, but it also won't damage anything, ie. it's not dangerous and it won't cause any other damage to your tablet. Backup everything and take it to warranty repair, explain the issue in clear terms and ask for a replacement.
What is strange, it reaches 80% load noise disappears.
The noise does not disappear if i plug in the earphones, perhaps if i stuck them in my ears and play something i wont hear the noise, but its stil there.
My girlfriend has already started complaining about the noise when i charge at night by the bed
Can anybody absolutly confirm they dont have the noise on their a500/501
On my tablet A501 there is this noise. In Romania it is hard to find service stations, to be performant and serious.
There are two service stations approved by the importer.
catalin7810 said:
Can anybody absolutly confirm they dont have the noise on their a500/501
Click to expand...
Click to collapse
Well, I can. I have absolutely NO noise whatsoever, when charging or when not charging.
Are you charging it when you hear the noise. The charger's transformer whines when in use. This is common on almost every transformer. The a500 charger is lowd! I can hear it across the room.
Sent from my A500 using xda premium
I have no noise at all out of mine.. If it did it would have been exchanged .
I think this is caused by what electronic people call dirty dc voltage..can be anything from a grounding issue. bad capacitor on the electronics to a trace on the silicon boards to close together. and on and on..
I WOULD SAY send it back or take it in and exchange it .
Noise bothers me very badly i even trained my spouse you YELL AT ME Silently when she is upset about something .
GIGGLES
Frankly, aside from this problem with buzzing, tablet works very well. I think they send back to Orange and to come worse than now.
I sent a message to the service dealing with Acer, but they said that if the tablet is functioning normally, there is no problem.
balcanic said:
Frankly, aside from this problem with buzzing, tablet works very well. I think they send back to Orange and to come worse than now.
I sent a message to the service dealing with Acer, but they said that if the tablet is functioning normally, there is no problem.
Click to expand...
Click to collapse
Well, if it functions normally, and you don't wish to argue the point, what can you do? Like you said, get something worse in return? It happens.
If you can live with it, well, then do so. I suppose one could pop off the back cover, and check for shielding, as I believe that is the issue. Probably some idiot forgot to put a little shielding around a certain part during assembly, and you get the RF noise.
Unfortunately, people in the States do not quite understand how things are in some parts of Europe. You just can't return it, when it functions correctly. Not sure about Orange's policy.
Well, it works fine, but, if you have any questions, please let us know. We can help you on the other stuff.
Happy New Year to you!!
I have no strange noises coming out of my Iconia and my charger doesn't make a noise either.
As far as I'm concerned an Iconia making strange noises is NOT functioning normally. It could be a symptom of a larger problem and your tablet might suddenly die, you can never be too sure if it will or not.
Sent from my Acer Iconia A501 using XDA Premium App.
(Acer Iconia A501 + Samsung Galaxy S I9000T)
My A500, had it for two weeks, whines when it charges. The sound doesn't last long. I'm not sure where it's coming from, but I think the tablet, not the power transformer but will check tonight.
The A500 has a one year warranty (US), so based on what I've read here I won't be sending it in for rma unless it breaks. I love really like the A500 but a year from now will be ready for something new.
starfcker69 said:
My A500, had it for two weeks, whines when it charges. The sound doesn't last long. I'm not sure where it's coming from, but I think the tablet, not the power transformer but will check tonight.
The A500 has a one year warranty (US), so based on what I've read here I won't be sending it in for rma unless it breaks. I love really like the A500 but a year from now will be ready for something new.
Click to expand...
Click to collapse
Noise occurs when using the tablet( when in charging) ? or, when it is in stand by( when in charging)?

Headphones Jack Replacement??

Guys, at work two days ago my headphone cable got caught in someting, I didn't notice and moved fast, pulled kinda hard. The headphone's cable is pretty dead, but I honestly don't give a damn, they're more than replaceable, but the headphone jack in the phone seems a little bit loose now, and if I wiggle the (new) cable, sometimes it sounds really bad. My question is.. where could I get a replacement? Due to obvious Knox issues, I can't really go to the repair service for free, so I'd like to either find out if I have even the slightest chance in services to fix it (the ones I asked around said no...) or where to buy one, I could replace it myself, since I'm quite handy hardware (worked for a while as a pc tech repair, the screwdriver is basically an extension of my hand, and I've replaced many phone screens, I could manage). Any help would be greatly appreciated.
SM-N9005 is my toy, in case there are different jack models for different variants
posedatull said:
Guys, at work two days ago my headphone cable got caught in someting, I didn't notice and moved fast, pulled kinda hard. The headphone's cable is pretty dead, but I honestly don't give a damn, they're more than replaceable, but the headphone jack in the phone seems a little bit loose now, and if I wiggle the (new) cable, sometimes it sounds really bad. My question is.. where could I get a replacement? Due to obvious Knox issues, I can't really go to the repair service for free, so I'd like to either find out if I have even the slightest chance in services to fix it (the ones I asked around said no...) or where to buy one, I could replace it myself, since I'm quite handy hardware (worked for a while as a pc tech repair, the screwdriver is basically an extension of my hand, and I've replaced many phone screens, I could manage). Any help would be greatly appreciated.
SM-N9005 is my toy, in case there are different jack models for different variants
Click to expand...
Click to collapse
It is possible to buy them, just had a quick google search and found one on ebay, probably around that sort of price - http://m.ebay.co.uk/itm/331061041887
Let me know if you find a reliable place, i may get a spare as mine has loads of grit inside it that doesnt want to come out
Sent from my SM-N9005
Did a headphone jack replacement on the note 2 and didn't have any issues (still more difficult than on other phones). I wouldn't recommend replacement to anyone but if u have the experience... It is possible. Like said b 4 look on eBay 4 note 3 headphone jack and buy from seller, always worked for me. Good luck mate
This is a useful guide to dismantling the Note 3
Galaxy Note 3 Disassembly Teardown & Assembly - D…: http://youtu.be/A1ntOfJS_1c
This company seems to stock many spare parts for phones.
http://www.etradesupply.com/samsung.html
Edit
This part for N9005
http://www.etradesupply.com/samsung...-jack-with-ear-speaker-flex-cable-ribbon.html
Sent from my SM-N9005 using XDA Free mobile app

Loose headphone port-Clove Technology

First post here, and it's a slightly negative one so apologies. I got my Z3C last Thursday, set it up over the weekend, and thought everything was great. Then I noticed that there was significant play when I put my headphones in - basically the headphone jack could wobble around. I have owned lots of different items with 3.5mm ports in and none have ever felt like this-when inserted it felt like the bottom of the jack was able to move around. To be fair the sound does not seem effected-no distortion etc.
So I packaged it up, thinking it was clearly defective, and sent it back to Clove, who to be fair had been good up until that point. They received it today and have emailed me to say that they have looked at three other Z3Cs and they are all the same.
I contacted Sony tonight and they say that there shouldn't be significant moment, but I wanted to check here- has anyone noticed significant movement from the headphone jack when plugged in? I am annoyed that I could well end up with a phone that I am not happy to keep, but that I would feel uncomfortable selling on as in my eyes it is faulty.
Thanks for any advice/experiences you can share.
Ross
https://www.youtube.com/watch?v=gT2urkUsSiM
Seriously though, mine is fine.
I hadn't noticed, so I plugged in my headphones, wiggled the connector and could see a tiny bit of movement. Plugged them into my Z1, and see the exact same amount of movement.
Non-issue, at least for me!
LadFromWales85 said:
I hadn't noticed, so I plugged in my headphones, wiggled the connector and could see a tiny bit of movement. Plugged them into my Z1, and see the exact same amount of movement.
Non-issue, at least for me!
Click to expand...
Click to collapse
I'm not talking about tiny movement- I have compared with a Note 3 and a Note 10.1, as well an IPad, and while there is very minor movement., the jack feels firmly held in place. This is not the case on the Z3C. I wish I had filmed the issue before sending it back, but didn't think there would be any issue with a refund as to me it was clearly not standard.
Ross_ntu said:
First post here, and it's a slightly negative one so apologies. I got my Z3C last Thursday, set it up over the weekend, and thought everything was great. Then I noticed that there was significant play when I put my headphones in - basically the headphone jack could wobble around. I have owned lots of different items with 3.5mm ports in and none have ever felt like this-when inserted it felt like the bottom of the jack was able to move around. To be fair the sound does not seem effected-no distortion etc.
So I packaged it up, thinking it was clearly defective, and sent it back to Clove, who to be fair had been good up until that point. They received it today and have emailed me to say that they have looked at three other Z3Cs and they are all the same.
I contacted Sony tonight and they say that there shouldn't be significant moment, but I wanted to check here- has anyone noticed significant movement from the headphone jack when plugged in? I am annoyed that I could well end up with a phone that I am not happy to keep, but that I would feel uncomfortable selling on as in my eyes it is faulty.
Thanks for any advice/experiences you can share.
Ross
Click to expand...
Click to collapse
Well, I didn't notice any movement in my Z3c until after a couple of weeks my music kept pausing. Upon further inspection it seems that any movement in the headphone jack causes my Z3c to connect/disconnect the headphones. Today, over a matter of minutes, this degraded and my headphones are now unusable as the slightest movement causes my headphones to connect/disconnect. I'm really not happy with this and expect a phone to be built to last more than two weeks.
Film it, want to compare
Sent from my D5803 using XDA Free mobile app
Ross_ntu said:
First post here, and it's a slightly negative one so apologies. I got my Z3C last Thursday, set it up over the weekend, and thought everything was great. Then I noticed that there was significant play when I put my headphones in - basically the headphone jack could wobble around. I have owned lots of different items with 3.5mm ports in and none have ever felt like this-when inserted it felt like the bottom of the jack was able to move around. To be fair the sound does not seem effected-no distortion etc.
So I packaged it up, thinking it was clearly defective, and sent it back to Clove, who to be fair had been good up until that point. They received it today and have emailed me to say that they have looked at three other Z3Cs and they are all the same.
I contacted Sony tonight and they say that there shouldn't be significant moment, but I wanted to check here- has anyone noticed significant movement from the headphone jack when plugged in? I am annoyed that I could well end up with a phone that I am not happy to keep, but that I would feel uncomfortable selling on as in my eyes it is faulty.
Thanks for any advice/experiences you can share.
Ross
Click to expand...
Click to collapse
Mine moves also back-forth, left-right while on my iPhone it is solid. But I don't see your issue, if it's a defect (and not by design) then you have a two years warranty
Why send it back now? As long as the sound is good?
I've notice a tiny play in mine too but I believe that its cuz the waterproof. There is a plastic stuff inside and that make move the eraphone jacks
I can confirm the slight movement on my Z3C's headphone jack too. And yes, there's some sort of plastic jacket inside the jack, this what makes the headphone plug wobble. It's a non-issue, pretty sure it's part of the waterproofing design.
difto said:
if it's a defect (and not by design) then you have a two years warranty
Click to expand...
Click to collapse
But what if I've rooted it already?
I checked a z3c, z3 and a z2 at a store today, z3c has the most play of them all, z2 is the most stable. Really that is the only part of the z3/z3c that feels cheap and badly made.
This is part of the "waterproofing design", but i suspect that it is a faulty design and this gap is actually responsible for the many water damaged z3c phones. People report that they just submerged it for a minute or two in fresh water (under a tap, or it fell in a toilet... lol) and the screen died for all of them, the phone continued working but the screen was dead.
djeley said:
Well, I didn't notice any movement in my Z3c until after a couple of weeks my music kept pausing. Upon further inspection it seems that any movement in the headphone jack causes my Z3c to connect/disconnect the headphones. Today, over a matter of minutes, this degraded and my headphones are now unusable as the slightest movement causes my headphones to connect/disconnect. I'm really not happy with this and expect a phone to be built to last more than two weeks.
Click to expand...
Click to collapse
Today when I started to cycle from university towards home my music kept pausing. First i thought someone else was using my spotify and I put my phone to airplane mode but it kept happening and I noticed this same movement. When it tilts from back towards front music pauses and now it is also unusable just as above text states. Has anyone contacted their services about warranty? I would like to know what have they answered. I usually listen music from an hour to two per day so obviously this is an issue for me.
EDIT: So i went to the service and they said that headphone jack can be broken in two if it is targeted at with too much power. And if this is the case warranty will not recover it so it is fixable but customer will pay. In any other case warranty should cover it. They their service would take two weeks..
NakedGun said:
Today when I started to cycle from university towards home my music kept pausing. First i thought someone else was using my spotify and I put my phone to airplane mode but it kept happening and I noticed this same movement. When it tilts from back towards front music pauses and now it is also unusable just as above text states. Has anyone contacted their services about warranty? I would like to know what have they answered. I usually listen music from an hour to two per day so obviously this is an issue for me.
EDIT: So i went to the service and they said that headphone jack can be broken in two if it is targeted at with too much power. And if this is the case warranty will not recover it so it is fixable but customer will pay. In any other case warranty should cover it. They their service would take two weeks..
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I have the exact problem. I just sent it in for warranty repair. They said they will check if it's user damage and move on from there.
c19932 said:
I have the exact problem. I just sent it in for warranty repair. They said they will check if it's user damage and move on from there.
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Same happened to me, but as my phone already fell twice and I have signs of it on its back, I won't get any repair under warranty... I guess it's because of the plastic around... There's no sign of damage around it, but when I move the jack music stops suddenly. That's bad
I had the exact same error of a loose jack then music pausing. Then the headphones weren't picked up at all. sent it to sony, they fixed it all fine. No problems
I have the exact same problem, and I see it as a problem since the music doesn't work properly for the second time since I got the phone.
The first time, I sent the phone to the after sale service and it was repaired within the warranty limits, it was three months ago. Now, the problem occurs again and I'm a bit disappointed. If I can't use my phone for three weeks every two or three months, what's the point of getting a flagship phone from Sony ?
I am also having the same problem.
Thought I was lucky not having a cracked glass back/screen so far...alas
I believe they also reset your phone during this process? Does the backup save and restore everything?
I have/had the same problem until it stopped working completely. Sent it to Sony today morning they told me on chat that the repair will take 5-7 days...
toshin9 said:
I am also having the same problem.
Thought I was lucky not having a cracked glass back/screen so far...alas
I believe they also reset your phone during this process? Does the backup save and restore everything?
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Well you should factory reset your phone anyway, before you are sending it for repair. That's the first thing to do when you have any problems with your phone...
The back up saves all messages, phone calls, phonebook, apps settings etc. so yeah, everything I would say...
Same here... I'll return the phone next week to the retailer. Let's see what they'll say.
So, after my headphone jack got broken and I sent it for repair, (which only took less than 1 week btw) the phone is not waterproof Anyway I can listen to music again
EDIT: I am an idiot, was testing it with opened flap lol, the phone is actually waterproof

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