Database Users

So many defects with the G1....

Ok, I purchased an ADP1 last month and have been running into issues since.
So far:
1. Phones been creaky. I had to fix this by putting electrical tape on the chin of the phone.
2. The earpiece makes a buzzing noise, occasionally harder to hear than the caller on the other end. Had to fix this with more electrical tape on the earpiece.
3. The back battery case was making a chirping noise when I held it with my hand. Had to apply electrical tape on the inside of the case to fix that.
4. Now -- Just discovered that my pictures I take have a huge black spot on each of them (I've attached a picture as an example... the spot is usually noticeable during the day time/outside, but thats a picture against a white wall). Does anyone know how to fix this issue/experience this problem as well?
So many problems with this product is really starting to piss me off. Can anyone offer any suggestions on #4? I've fixed the others with tape. But I just discovered #4 and I'm really beginning to lose patience here.

Defective phone, return it for a new one.

Yeah I would say that you have a defective phone need to look into getting it replaced or return for another one. As for number 4 the only thing I can think of is something on the camera lense or the backcover of the phone but that would be to easy

someprogr said:
Ok, I purchased an ADP1 last month and have been running into issues since.
So far:
1. Phones been creaky. I had to fix this by putting electrical tape on the chin of the phone.
2. The earpiece makes a buzzing noise, occasionally harder to hear than the caller on the other end. Had to fix this with more electrical tape on the earpiece.
3. The back battery case was making a chirping noise when I held it with my hand. Had to apply electrical tape on the inside of the case to fix that.
4. Now -- Just discovered that my pictures I take have a huge black spot on each of them (I've attached a picture as an example... the spot is usually noticeable during the day time/outside, but thats a picture against a white wall). Does anyone know how to fix this issue/experience this problem as well?
So many problems with this product is really starting to piss me off. Can anyone offer any suggestions on #4? I've fixed the others with tape. But I just discovered #4 and I'm really beginning to lose patience here.
Click to expand...
Click to collapse
Get a new one.

man that buzzing sound is really annoying me too... disappointed...
i just dont want to send it in because i paid to have this one unlocked and paid to have a full body shield which i installed on it...
thats like 40 dollars i would lose out on
hopefully you have better luck

kp126 said:
man that buzzing sound is really annoying me too... disappointed...
i just dont want to send it in because i paid to have this one unlocked and paid to have a full body shield which i installed on it...
thats like 40 dollars i would lose out on
hopefully you have better luck
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Click to collapse
Yeah, well actually I fixed the buzzing noise with black electrical tape on the keyboard ends. I havent heard the noise since.
As far as the spot goes on my camera lens, I'm going to write a perl script that undertakes gimp and automatically eliminates dust from any pictures I take with the click of a button. Hopefully that will fix that issue.
I'd hate to send it in too and get a 'refurb' that has different problems etc.

Open up the back cover and wipe the camera. Maybe that spot is just a spot on the lens.

someprogr said:
I'd hate to send it in too and get a 'refurb' that has different problems etc.
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Refurbs don't always have "different problems" a refurb is a remanufactured device. Which in most cases is better off then a "Brand New" phone because they go through more testing. I have a "refurb" because of the creaking and I have not experienced anything wrong with this device, and have had it for about 2 months. Not always the case but why "put up"with something that you can have fixed. Also refurbs are not always returned devices due to failure, granted the majority are but some also come back as "buyers remorse" type return. "I didn't like it, I don't want it."
Sorry for the long post but point is don't just "put up" with something because of the misconception that because you are getting a refurb it will automatically have problems. You are just cutting yourself short and will never be happy with your device.

savethechicken said:
Refurbs don't always have "different problems" a refurb is a remanufactured device. Which in most cases is better off then a "Brand New" phone because they go through more testing. I have a "refurb" because of the creaking and I have not experienced anything wrong with this device, and have had it for about 2 months. Not always the case but why "put up"with something that you can have fixed. Also refurbs are not always returned devices due to failure, granted the majority are but some also come back as "buyers remorse" type return. "I didn't like it, I don't want it."
Sorry for the long post but point is don't just "put up" with something because of the misconception that because you are getting a refurb it will automatically have problems. You are just cutting yourself short and will never be happy with your device.
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Sooth. The refurb I'm running (TMo forced me to RMA my initial one in November due to a dead cell tower in my neighborhood) was in better condition than my first one. I love customers at my job that whine, piss and moan about receiving a refurb as a replacement. New items aren't tested and there is an acceptable failure rate out of the box. That's the way it is with EVERY equipment manufacturer where as refurbs are tested and repackaged. Personally, I'll buy used if it was tested as functional and comes with the same warranty (which generally happens). But today's generation is now now now, new new new = better better better.

lol i was typing from g1 so i felt the post was getting to long thus i left out the testing that refurbs go thru. i hear this all day, this is always the biggest complaint but people really dont understand what goes into remanufacturing a device

how about removing the electrical tape from the camera lens.
Just a thought

Ok, well im considering returning it back to brightstarcorp.
There they have to conduct "testing" to determine whether its a hardware problem and its "damaged" or "defective"
Would a dust speck fall under this category?

[Q] Did you have to replace your NookColor due to quality problems ?

I'm more and more concerned about the quality of the NookColor due to countless complaints about the display and charging issues.
I have NC on order and it makes me nerves since I'm not located in US
Did you have to replace your NookColor ?
PLEASE PEOPLE VOTE, even if you have nothing to say to get large sample of users to see if this is real problem
THANKS
107 votes now and about 30% failure rate is very bad Looks like it is not unusual to return the device several times. Shame on the manufacturer to have this kind of quality control!

Yes, I had to replace my NC (Christmas gift) within the first 2 days. However, it was due to a sound issue - also discussed on several websites - and it couldn't have been an easier process. My local B&N said that of the hundreds of NCs they'd sold, mine was only the 2nd exchanged. I think that's a pretty safe ratio. My new one has had no quality issues at all. Given that I've had to replace PCs, smartphones and other electronics for quality issues, this doesn't seem too out of the norm.

I've had to replace mine as well. First due to sound issues. Now the piece of plastic around the "N" button isn't completely flush with the screen. I'm not taking it back for that reason because the rest of the hardware is fine. I do, however, have to get a new NC cable since the one i have now won't charge my NC. If it's not one thing, it's another.

Had to replace mine too, xmas gift, due to screen quality. There was a lot of light leaking along the bottom edge and a dead pixel. Super fast and easy, even transfered the extended warranty right over to the new serial. New NC is perfect so far.
Those with sound issues what were your symptoms?

Mine's been great. I certainly wouldn't discourage anyone from buying.... I'm not discounting the issues people have had (multiple returns is certainly eyebrow-raising), but I'm sure for every problem you hear about on the forums, there are many with no problems that you just don't hear about.

Mine has been great, aside from one dead pixel. Can't even notice it for the most part, especially since adding one of the anti-glare screen covers.
Sent from my LogicPD Zoom2 using XDA App

I just replaced mine today for sound issues!! Every time it would hibernate I would lose all sounds and the only way to get them back was to reboot.

Not an issue in sight. No screen problems. No sound issues. My biggest complaint is no bluetooth.
Sent from my NC 1.0.1 AN2.12.18

Thanks for all replies folks!
I feel better now
It will be interesting to see more votes in couple days.

No problems at all here 3 weeks in. I visit the B&N forums somewhat frequently and never heard of the sound problem before reading this thread.
My biggest problem is reboots after rooting.

First one dust under screen, dead pixel dead center.
Second one dead pixel lower right corner.
If you look at various sites, you will realize that there really is a quality problem that seems to be more centralized to screen issues/plastic noise.
Also realize that most of the issues are not major hardware failures but simple flaws.
Another thing to notice is that people are willing to exchange multiple times in efforts to find a keeper because the unit is just that good.

3rd one is on it's way! 1st & 2nd one had display issues...!!! Stupid me bought it online & as a bonus, it can't be exchanged in local B&N shops...

Yep ... 5 times. 6th (current) one is great, first 5 all had dead pixels.
I suppose it does say something about how awesome I find the device (once rooted), for me to go through that much trouble driving around getting it replaced ...

Got mine on release day and have had -0- problems ... got a second one a week b4 Christmas and it also was 'perfect' .. no performance or plastic problems ... live in a 'low demand' area I think and perhaps B&N is 'reprocessing' some of the returns that then get shipped to high demand area? Or maybe it's just luck of the draw ... anyway am really pleased with the two I have ...

3 weeks of hard use and no problems, but not rooted. yet.....

My front Bezel starting becoming unstuck at day 12 of the 14 day return period. It was showing the stretching glue on the left side that creaked. I noticed it warping and looked at it in landscape mode from the top.. Surprise!
-CC

Ok, I am B&N is sending my 3rd replacement. (Not Rooted!)
1st one would not boot/reset after plugging it in to recharge.
2nd one reboots and reloads on its own. Called tech. support and had me do a factory reset but the next day did the same thing but came up with an install failure.
My cousin bought one on release date and had no problems with her's.

My first one(Tursday) came OOB with a borked USB port on the NC. I managed to get the cable inserted twice on Thursday(almost took it back the first time that I plugged it in but the cable finally went in as I was about to give up). The next morning no amount fiddling would get the connector to insert properly.
Had a horrible time exchanging it. The idiot at the register kept trying to tell me that it was "fine" and that was how it was "supposed to be" until I made him hook up the power adapter, point out no LED, took it over to the demo unit and demonstrated there, got them to get their charger out try it in the obviously defective one and couldn't insert that cable either. Finally they gave in and deigned to exchange it. After all of that I had decided to check the exchanges connector right then and there, and lo and behold it was just like the demo unit and obvious VERY clearly inserting unlike the defective unit.
B&N have crappy QA, cs, and sales. No wonder they're in trouble... I think that if anything crops up w/this one before my 14d are up its going back permanently. I probably should've bought it from the Worst Buy literally across the street or Walmart for better cs alone.

Who is manufacturing the NC for B&N ?

lifeisfun said:
Who is manufacturing the NC for B&N ?
Click to expand...
Click to collapse
IIRC correctly , the hardware is by Inventec (Taiwan). As far as problems, none... nada... zero... zilch with mine, nor have I had problems with either of the "classic" Nook ereaders that we have.

[Q] How Loose is Your Hinge?

The subject of this thread says it all, how loose is the hinge on your G2?
OPTIONS DEFINED
Very Loose = keyboard opens on its own, doesn't remain closed when held upside down or sideways, screen wobbles when typing on it
Loose = keyboard opens with some effort (jiggling/shaking), opens a little bit when held upside down or sideways
Not Loose = keyboard feels secure, doesn't open on its own, keyboard remains closed when held upside down or sideways
Mine = very loose (after one week of use)

I think you need to add some objective qualifiers/descriptions for each of the categories to make this thread even remotely meaningful. The descriptions in the poll choices are completely subjective. What makes "extremely loose" different from " somewhat loose" or "not loose"? For instance, I've read some people's screens wobble when the keyboard is open and they are typing. Does yours do that? Is it looser now that one you first received it?

Mines not at all then again I don't really use the keyboard. I can hold it upside down and it won't unhinge, it does feel wobbly whenever I type on the keyboard though.
Sent from my HTC Vision using XDA App

redpoint73 said:
I think you need to add some objective qualifiers/descriptions for each of the categories to make this thread even remotely meaningful.
Click to expand...
Click to collapse
Added some definitions to the choices. If you have anything that should be added/changed let me know. I'd really like to make this poll beneficial for all of us.
redpoint73 said:
Does yours do that? Is it looser now that one you first received it?
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Click to collapse
Mine is very loose. It was nice & tight when I first got it, but about one week after receiving it (brand new) it's now very loose.

mine is pretty loose. it was when I got it and it hasn't gotten any worse. at first I was really annoyed but honestly, I got used to it and don't care anymore. I know that might sound hard to believe but it's true for me at least.
it only comes open at a strange angle that its never actually in. I can make it come open by itself but it never has just during regular use. the only part that still bothers me really that there is a give to the screen when using the touchscreen with the keyboard out. but just in terms of functionality, there's really no effect.

Please make sure you vote by selecting one of the radio buttons at the top of the first page.
Also worth mentioning about my phone is that it opens slightly when I pick it up from a flat surface (e.g. desk, table), so I have to remind myself to pick it up from the bottom of the phone versus just the top or sides.

My impression from reading the various threads on this topic is that the phone is not designed to stay closed when held upside-down or sideways. I haven't seen anybody mention theirs staying closed under these conditions. But I would be curious to hear if there are some like that.
Mine opens by itself when upside-down or sideways. But I have to try very intentionally to hold only the keyboard part, and not touch the screen part at all. Its so awkward and unnatural to hold the phone this way, that I'm on the verge of dropping the phone. Its never opened unintentionally from normal use. The screen does not wobble at all when the keyboard is open. I guess that makes mine "somewhat loose". The phone is exactly one month old, and the looseness does not see to have changed over that time period.

redpoint73 > Does your screen open up at all when you pick up your phone when it's laying down on a table or other flat surface? That's what bothers me the most about this loose hinge. Every time I pick up my phone I am reminded at how loose the hinge is.

dustrho said:
redpoint73 > Does your screen open up at all when you pick up your phone when it's laying down on a table or other flat surface? That's what bothers me the most about this loose hinge. Every time I pick up my phone I am reminded at how loose the hinge is.
Click to expand...
Click to collapse
Maybe just a tiny bit (almost imperceptibly). Only noticeable by the fact that if I drop the phone lightly in the palm of my hand, I can hear the two halves "flop" back together lightly. This is the only case where I can raise a criticism (and a very minor one at that) regarding the hinge. I would prefer it to be tighter in the closed position, but it really doesn't bother me. Mostly only when I read threads like this that make me think about it

redpoint73 said:
Maybe just a tiny bit (almost imperceptibly). Only noticeable by the fact that if I drop the phone lightly in the palm of my hand, I can hear the two halves "flop" back together lightly. This is the only case where I can raise a criticism (and a very minor one at that) regarding the hinge. I would prefer it to be tighter in the closed position, but it really doesn't bother me. Mostly only when I read threads like this that make me think about it
Click to expand...
Click to collapse
Have you thought about adding adhesive magnetic tape to your phone? There are threads that go into detail about that, and I think I'm going to give it a shot.

dustrho said:
Have you thought about adding adhesive magnetic tape to your phone? There are threads that go into detail about that, and I think I'm going to give it a shot.
Click to expand...
Click to collapse
I saw that thread. I don't know if it bothers me enough to add magnets. I would also be concerned about the effect the magnets would have on the phone's magnetic compass.

My one would go to "very loose" categorie :-( Keeping in mind that my phone is just 3 weeks old, it's realy sad...
Sent from my HTC Desire Z, using magic XDA app

I did an online chat with a TMO rep today, and will be doing an exchange for my phone. Unfortunately they will be shipping me a refurbished one, even though my phone is just one week old. The TMO rep stated that "the loose hinge is a known issue," and if that's the case why are they not exchanging this phone with a new one? Seriously pisses me off.

Don't you have trading standards or some regulatory body like that who can advise on your rights? A refurbished item in exchange for something a week old?.... that wouldn't happen here in the UK.

Mine is firm. and I got mine the first day radio shack started selling them which was 3 months ago if I remember correctly never had a problem texting upside down at all and never oppend byitself and best of all never exchanged it either 8D
Sent from my T-Mobile G2 using XDA App

dustrho said:
I did an online chat with a TMO rep today, and will be doing an exchange for my phone. Unfortunately they will be shipping me a refurbished one, even though my phone is just one week old. The TMO rep stated that "the loose hinge is a known issue," and if that's the case why are they not exchanging this phone with a new one? Seriously pisses me off.
Click to expand...
Click to collapse
Don't stand for that. Call, talk to technical support, state your case and when they tell you they can't do anything because it's a known issue, ask for a supervisor, or customer loyalty.
They will send you a new phone, but I can assure you that the hinge will be just as loose as the one your exchanging it for. I'm 100% convinced it's designed that way.

For those who don't know me here, I previously owned the MT4G. I experienced major issues with the phone and exchanged it a total of FOUR times, meaning I had in my possession (not at once) a total of five MT4Gs. The first four phones had incredibly bad creaking buttons, the fifth one had perfect buttons but a washed out display. I refused to continue going the route of MT4G swapping, so they suggested me going with a different phone, and I chose the G2. The G2 they sent me arrived last week, brand new in a prestine unopened box. The hinge was perfect, not too tight and definitely not loose like it is now. Each day it got a little bit looser, and now it's just ridiculously loose to the point that it opens no matter how I hold it.
So, maybe they're shipping me this refurb because I've already gone through so many exchanges, but two of their top phones have so many issues that it just makes me sick. With all the issues with the G2, MT4G and Vibrant, I'm shocked I haven't heard about any lawsuits against TMO. Or at the very least, I think TMO should be proactive about this and admit that there are problems with these phones, and that they should be more than willing to do whatever it takes to make sure the customer is happy. I have to say I was treated very well during all those MT4G exchanges, and I feel they did everything they could to make sure I was a happy customer. But, I'm still not thrilled being told that I need to accept a refurb for a G2 that was technically brand new and just one week old.

digital_exhaust said:
They will send you a new phone, but I can assure you that the hinge will be just as loose as the one your exchanging it for. I'm 100% convinced it's designed that way.
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Click to collapse
This.
My hinge is somewhat loose. It doesn't bother me at all, it doesn't affect daily use. I notice people on this forum and others are too caught up on this non-issue imo. Honestly if your one of those people where a loose hinge is gonna bother you, you might as well get another phone. No point in getting a replacement G2 for a loose hinge when its most likely gonna be the same.

boost3d23 said:
I notice people on this forum and others are too caught up on this non-issue imo. Honestly if your one of those people where a loose hinge is gonna bother you, you might as well get another phone. No point in getting a replacement G2 for a loose hinge when its most likely gonna be the same.
Click to expand...
Click to collapse
It is an issue because some people have received a G2 that has no problems whatsoever with the hinge and others have received a G2 with a loose hinge (like myself). I'd be totally fine with the phone if everyone's phone was the same, but knowing that some have a normal/strong hinge (not loose) and mine is super loose makes me feel like I'm not getting exactly an issue-free phone. No way in hell was this phone designed to be loose like that. It shouldn't open up the second I pick it up off the table, but no matter how I pick it up or hold it the screen moves around or opens up. It's just not right. If it stayed closed until I gave it some force to actually open up, I'd be totally fine with it. Once it's open the looseness doesn't bother me one bit, but I can't have a phone that refuses to stay closed when it should be closed.

As I understand it (so take this with a grain of salt), this isn't illegal (at least in the US) and is actually standard practice for many companies (to use refurbished stock for warranty replacements and new ones if that stock has been depleted). If you have ever filed a warranty claim on a defective laptop for example, odds are you will receive a refurbished one in replacement (or if they are repairing it by replacing the motherboard, it'll most likely be with a refurbished board). In fact most warranties (probably all) clearly state replacements may either be new or refurbished. This is probably why you haven't heard about any lawsuits. Add to this the fact that this particular issue is very subjective (as you've probably noticed just by how dismissive many of the users are on the forum with regards to the issue) and making a legal case becomes even tougher. Also, unless T-Mobile or HTC has officially stated this to be an actual defect (and not just an offhand comment of a customer support rep), they can simply say it was working as designed (or at least within the spec'ed tolerances). While it all definitely feels unfair in some situations, it's unfortunately just how it is with US consumer protection laws. They have no obligation to replace your unit with a new one, only a working one. I believe if the replacement they send you is defective as well, you can get a refund for the phone (T-Mobile's policy).
That being said, if you are upset about it, I agree that you should try talking to T-Mobile again. Make a big fuss about it to them. More times that not, they would rather appease the customer than lose one or face bad press. With your phone being only a week old, maybe you can ask if they would do something like issue you a refund and then place another order for a new phone?

[Rant] External Speaker Blown/Sounds Like Garbage

So my external speaker stopped working properly after my alarm went off yesterday. Now it sounds like I'm talking to tech support in India using a Barbie walkie-talkie as a speakerphone. I think it's blown. Being the industrious engineer type, I took the whole phone apart to try to see if something rattled loose. No luck, but I did have fun going to a meeting at working with a pile of disassembled components for a cellphone. I think my external speaker is probably blown. It should be noted that I was using the ViperRom volume hack at the time (I've since removed it from Nebula Rom just in case that was the issue). I really doubt it is the root cause of the issue because it wasn't at full volume, and I rarely use the speaker for any prolonged duration other than alarms, notifications, ringtones. This is just a cautionary tale, a boombox is not a toy. Samsung said 6 business days for a turnaround on the RMA. Ugh. I might have to pay the bastards at Sprint for their $35 "convenience" charge. They conveniently bend me over on a legitimate warranty claim, or I don't have a phone for my business for over a week. I'll tell you what, I have never had a problem with the speaker on my iPod/iPad not working after 3+ months. Thank you Mr. Steve Jobs. You must be a genius for creating these magical products solely by yourself, crafted skillfully out of love and rainbows. Without this (and sacrificing unicorns), I can understand why the competition has such a hard time creating a device who's external speaker can withstand normal use for 3 months.
Long story short, my phone has DI18 stock on it right now. Wow does that make me sad. What's worse is that I couldn't find the 13th windows 95 floppy so I could install ODIN.

this happened 2 me once
and all samsung could say was to get me the repair going on but i had the full protection from s;rint so i just got a new phone at a cost of a hundred bucks of course

plapczyn said:
So my external speaker stopped working properly after my alarm went off yesterday. Now it sounds like I'm talking to tech support in India using a Barbie walkie-talkie as a speakerphone. I think it's blown. Being the industrious engineer type, I took the whole phone apart to try to see if something rattled loose. No luck, but I did have fun going to a meeting at working with a pile of disassembled components for a cellphone. I think my external speaker is probably blown. It should be noted that I was using the ViperRom volume hack at the time (I've since removed it from Nebula Rom just in case that was the issue). I really doubt it is the root cause of the issue because it wasn't at full volume, and I rarely use the speaker for any prolonged duration other than alarms, notifications, ringtones. This is just a cautionary tale, a boombox is not a toy. Samsung said 6 business days for a turnaround on the RMA. Ugh. I might have to pay the bastards at Sprint for their $35 "convenience" charge. They conveniently bend me over on a legitimate warranty claim, or I don't have a phone for my business for over a week. I'll tell you what, I have never had a problem with the speaker on my iPod/iPad not working after 3+ months. Thank you Mr. Steve Jobs. You must be a genius for creating these magical products solely by yourself, crafted skillfully out of love and rainbows. Without this (and sacrificing unicorns), I can understand why the competition has such a hard time creating a device who's external speaker can withstand normal use for 3 months.
Long story short, my phone has DI18 stock on it right now. Wow does that make me sad. What's worse is that I couldn't find the 13th windows 95 floppy so I could install ODIN.
Click to expand...
Click to collapse
i dont think anyone can make external speakers like apple
i have a mac and an ipod and the sound amazing
hope your epic gets fixed soon

You probably can just replace the speaker yourself
If you have the time and patience you can just order the original OEM part from ebay. Just search for "New OEM Samsung Epic Speaker Replacement" and they're like $13
Hope this helps.

It'd be nice if there was a speaker upgrade.
I had a blackberry 9000 (bold) before this phone. Had it for two years. The external speaker on it was amazing. Blew Iphones away. It actually had legitimate bass response. If RIM can do it, seems like Samsung should be able to too.
But then have you seen samsung's new led tvs? Awful picture!
Sent from my SPH-D700 using XDA App

Same thing happened to me. I wasn't using any volume hacks or anything like that... it just blew when my alarm went off.
Took it to the nearest sprint store and they didn't have the part so they called the only nearby sprint store that, according to their online inventory, did have it. On the phone, they confirmed that they had it so I drove another 30 minutes to get there. Finally, they take my phone, disassemble it, and realize that they don't actually have the part. They had a samsung moment speaker.
I took my phone and had to come back a week later when the part finally came in...
Sent from my SPH-D700 using XDA App

Happened to mine too. Sprint store fixed it. That was before the TAP policy change.
Looks like the DIY replacement is the cheapest way to go.
Sent from my SPH-D700 using XDA App

After a phone lockup and rare battery pull this morning I thought this had happened too. The "beep" when turning volume to full was distorted and super loud, while ringtones were faint and almost inaudible. After a few minutes it stopped once I played a youtube video, but I'm puzzled and wondering if this will happen to me as well...

What is it with all these blown speakers? Are the speakers they use that much ****ty?
Sent from my Evo Killer!!!

Mine did this the other day. When i was charging the phone while plugged into my computer and I got a phone call, after the phone call was over everything sounded really bad. All my system sounds were distorted and loud. Even the shutdown sounds were crazy. After a reboot though it sounded normal. I've recreated it when im plugged into my computer, but on the regular samsung charger it doesn't do it. Weird...

My phone did this last week. I haven't taken it in yet. Sounds like somebody needs to get a class action going.

Happened to me a while ago, made a topic about it: http://forum.xda-developers.com/showthread.php?t=885296
Not sure if it's the exact same problem, all of my media-type sounds were just making static noise, and I had to get the phone replaced.
I didn't have insurance, so it cost me $35, not a big deal. Except that the replacement phone had issues with the capacitive buttons not being very responsive, and they wanted to charge me ANOTHER $35 to get that fixed, when I brought it back in the next day, wtf! Luckily, they waived it just that one time, and I haven't had any issues since. (crosses fingers)

plapczyn said:
So my external speaker stopped working properly after my alarm went off yesterday. Now it sounds like I'm talking to tech support in India using a Barbie walkie-talkie as a speakerphone. I think it's blown. Being the industrious engineer type, I took the whole phone apart to try to see if something rattled loose. No luck, but I did have fun going to a meeting at working with a pile of disassembled components for a cellphone. I think my external speaker is probably blown. It should be noted that I was using the ViperRom volume hack at the time (I've since removed it from Nebula Rom just in case that was the issue). I really doubt it is the root cause of the issue because it wasn't at full volume, and I rarely use the speaker for any prolonged duration other than alarms, notifications, ringtones. This is just a cautionary tale, a boombox is not a toy. Samsung said 6 business days for a turnaround on the RMA. Ugh. I might have to pay the bastards at Sprint for their $35 "convenience" charge. They conveniently bend me over on a legitimate warranty claim, or I don't have a phone for my business for over a week. I'll tell you what, I have never had a problem with the speaker on my iPod/iPad not working after 3+ months. Thank you Mr. Steve Jobs. You must be a genius for creating these magical products solely by yourself, crafted skillfully out of love and rainbows. Without this (and sacrificing unicorns), I can understand why the competition has such a hard time creating a device who's external speaker can withstand normal use for 3 months.
Long story short, my phone has DI18 stock on it right now. Wow does that make me sad. What's worse is that I couldn't find the 13th windows 95 floppy so I could install ODIN.
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1. Isn't it common for manufacturer warranties to be honored by the manufacturer and not the reseller?
2. Doesn't Samsung make 8 million different phone models a year while Stevie and the Rainbows make 1?
3. Are you serious about the 13th floppy?
Sent from my SPH-D700 using Tapatalk

Firmware?
Is this happening with stock D18 firmware, modded or stock Froyo?
So far it hasn't happened to me with the stock D18 firmware so I am curious.

Mushmaster said:
1. Isn't it common for manufacturer warranties to be honored by the manufacturer and not the reseller?
2. Doesn't Samsung make 8 million different phone models a year while Stevie and the Rainbows make 1?
3. Are you serious about the 13th floppy?
Sent from my SPH-D700 using Tapatalk
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1) Yup. It is. But since phones are tied to a service they traditionally were covered by the service provider. This was the case with Sprint until recent changes.
2) True, but a speaker, really? I've NEVER had a phone speaker stop working on ANY phone that I have ever had. Perhaps I was just lucky. But I pretty much only use the thing for ringtones and alarms. I barely ever even use speakerphone.
3) Na. That was a joke. I have Vista...but using it is comparable to my 13th disk analogy.
I took one of the posters suggestions and bought a replacement oem speaker. For the record, Samsung was very considerate about the problem and issued an RMA right away. I just don't want to deal with not having a phone for over a week.

plapczyn said:
1) Yup. It is. But since phones are tied to a service they traditionally were covered by the service provider. This was the case with Sprint until recent changes.
2) True, but a speaker, really? I've NEVER had a phone speaker stop working on ANY phone that I have ever had. Perhaps I was just lucky. But I pretty much only use the thing for ringtones and alarms. I barely ever even use speakerphone.
3) Na. That was a joke. I have Vista...but using it is comparable to my 13th disk analogy.
I took one of the posters suggestions and bought a replacement oem speaker. For the record, Samsung was very considerate about the problem and issued an RMA right away. I just don't want to deal with not having a phone for over a week.
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Do you mind sharing where you bought your external speaker and how you went about replacing it?

ya ive been had the crackling noise in my speaker for a while now. its serioulsy horrible. gonna take it to a sprint store for the free repair since i have insurance but im wondering if i can use an external speaker from a different device for better quality. givin id have to afro engineer it, still think its worth the time as opposed to replacing the crappy speaker every 3-6 months cuz it blows from regular usage. ive had quite a few people come to my work with the epic complaining about the same thing that have been on stock since day 1 so it obviously a hardware issue in its own.

Evo's are Backordered...

So I just got Sprint to put in for a new (well, or refurbed) EVO for me, and unfortunately they are back ordered. The guy I talked to seemed to have no clue how long it will be before they receive my replacement. Are any of you guys in the same boat and does anyone have any info on how long it might be? This Samsung Rant isn't really the phone I'd like to be using haha. Thanks.

Everytime they told me refurbs were backordered, I still got them within 3 days. I can pretty much guarantee you it wont be more than 2 weeks, at the very most.

That would be awesome if it is only three days, maybe i'll have it by wednesday or so. Thanks for taking the time to reply. I have reason to be optimistic!

They said that to me that a few weeks ago and told me since we have no refurbs we have to give you a new one. This was the sales leader in the store so I guess if you know the rules you may be able to get a new one if you give them a nudge.

looks like sprint is having a lot of problems with the quality of the htc evo, is a nice phone but the quality is bad. Is made for Sprint, that is why.

No, they are on back order because Sprint was covering physical damage. People were destroying their phones.
The policy changed yesterday, so recon stock should start to level out again.

The rep told me the same thing. A lot of people have been calling in about dust under the screen on the top left recently. Apparently its an issue only seen later on in the life of the device. HTC is really disappointing me.

dmora01 said:
looks like sprint is having a lot of problems with the quality of the htc evo, is a nice phone but the quality is bad. Is made for Sprint, that is why.
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I'll take the bait... I think the Evo is on par or if not better quality than any other similar device. Truth is, whatever went wrong with my Evo was probably my own fault.

took me 5 days to get my replacement

thanamesjames said:
I'll take the bait... I think the Evo is on par or if not better quality than any other similar device. Truth is, whatever went wrong with my Evo was probably my own fault.
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HTC's phones have horrible build quality. Though it is a bit interesting, the Nexus One didn't seem to have a whole lot of build quality issues.
My EVOs build quality is junk. My previous phone was a Hero, that was worse!
The iPhone has the best hardware on the market. It is way way above anything else out there.

I just added my wife to my account today and ordered an evo... no problems here
Sent from my PC36100 using XDA App

dreamliner330 said:
HTC's phones have horrible build quality. Though it is a bit interesting, the Nexus One didn't seem to have a whole lot of build quality issues.
My EVOs build quality is junk. My previous phone was a Hero, that was worse!
The iPhone has the best hardware on the market. It is way way above anything else out there.
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Got to love that anecdotal evidence. My HTC has been great, therefore it is the best phone on the market.
Sent from my PC36100 using XDA App

I had that dust under the left top corner of the screen a couple months ago and sprint replaced the glass. Then I bricked my phone like an idiot and was to impatient to recover it so I filed an insurance claim and they overnighted me one. Brand new. Now I have 2 but not sure what to do with the old one.
Sent from my PC36100 using XDA App

dreamliner330 said:
HTC's phones have horrible build quality. Though it is a bit interesting, the Nexus One didn't seem to have a whole lot of build quality issues.
My EVOs build quality is junk. My previous phone was a Hero, that was worse!
The iPhone has the best hardware on the market. It is way way above anything else out there.
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maybe you need to make that switch to verIzon then... ive owned 3 htc phones (tilt, touch pro and evo) and never had problems with build quality or hardware issues. i use all my phones for work and i have dropped, stepped on, sat on, used in the rain and countless other acts of neglect and every time picked the phone up and made a phone call with it

First, to the OP, I've been told by store personnel, that it is STORE POLICY that they *HAVE* to give you a brand new one if refurbs are backordered and they have new ones in stock at the store. Don't let them weasel out on you, and you get left holding a backordered, smelly ol' refurb. And yes, I've had refurbs that STUNK to high heaven of perfume.
---
Every HTC device I've owned has failed from QC issues, usually multiple times.
My 6700 and 6800 both succumbed to key failures on the keyboard. I tried the usual fixes (contact cleaner, vigorously "massaging" the keys), but nothing worked and a keyboard where 1/3 of the keys are dead is useless. When I got my Touch Pro, brand new in the box, two of the keys cracked off onto my lap while he was activating it - the Best Buy sales person was horrified and got me a new one. A few months later, the external Back/End button kept creeping higher and higher until it fell off. The replacement would reboot every few minutes, so that one went back too. Then my brand new Hero had an unresponsive Menu button, didn't notice that until I got home though. Swapped it out for a new one, the new one had dust pouring in the bottom left corner (if I remember correctly) after about a month, then the vibrator stopped working. Had to RMA that one, the replacement was shipped to my door, and the trackball was GONE - not even in the box, just simply gone! The replacement for that had a squishy "OK" (trackball press) button, but I just lived with it. My original Evo had cracks in the body (power button, and near the volume buttons), the screen was separating to the point where it'd get caught in my pocket, the microUSB port was flaky and required me to plug it in, rest it just right on my desk, then lay something on the connector to keep downward weight on it. The replacement had huge spots on the display, and eventually the touchscreen completely failed on that one.
I could go on and on, but I'm too tired right now. People can think whatever they want, accuse me of exaggerating or lying, but I'll just laugh - hysterically laugh - at the thought of anyone saying HTC has anything but mediocre quality.
I should also point out I've never dropped a device in my life - I'm fastidious, almost to an Adrian Monk-like degree, and pamper my devices. There was NO reason for them to fail the way they did, other than poor QC on HTC's part.
I'd still buy an HTC device though because of the hacker friendliness, but anyone who thinks they're a particularly high quality company is crazy.

admorris said:
Got to love that anecdotal evidence. My HTC has been great, therefore it is the best phone on the market.
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DJ_Bizarro said:
maybe you need to make that switch to verIzon then... ive owned 3 htc phones (tilt, touch pro and evo) and never had problems with build quality or hardware issues. i use all my phones for work and i have dropped, stepped on, sat on, used in the rain and countless other acts of neglect and every time picked the phone up and made a phone call with it
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The widgets I use make Android too practical to switch from.
There is no way you can say with a straight face that the EVO has a higher build quality than the iPhone.
'Never had any problems' seems to be incredibly highly subjective on the forums.

dreamliner330 said:
The widgets I use make Android too practical to switch from.
There is no way you can say with a straight face that the EVO has a higher build quality than the iPhone.
'Never had any problems' seems to be incredibly highly subjective on the forums.
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so go buy the iphone and stop crying about your build quality

I have owned two HTC phones. My Hero was used for a year, no hardware issues what-so-ever (sold it in perfect condition for almost what I paid for it). My wife and I got Evo's at Christmas. Her iphone 3g had three returns because of hardware failures. The Evo's on the other hand have been great and neither of use use a protective case. I am fairly particular and take good care of my gadgets.
F*** apple and their stupid I in front of words.

My Apache and Mogul and tp2 were all good solid phones. Whoever is nom nom noming apples balls so hard on build quality, remember that the iPhone are a sealed deal, non removable battery. The only thing that comes close is the Eco and Droid x. Eitherway there is no reason a company couldn't make a non serviceable Android loaded phone with identical build quality. Fact OS only Apple is retarded / brilliant enough to seal a phones components.
Sent from my PC36100 using XDA App

dreamliner330 said:
HTC's phones have horrible build quality.
The iPhone has the best hardware on the market. It is way way above anything else out there.
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yeah... except when you hold it wrong!
nice attempt at trolling.