Database Users

Cannot update S4

I bought a 'brand new Galaxy S4' which came with rooted. I have flashed the BTU firmware to the device but in Keis it says device not eligible for update.
How can I fix this?

roastspud said:
I bought a 'brand new Galaxy S4' which came with rooted. I have flashed the BTU firmware to the device but in Keis it says device not eligible for update.
How can I fix this?
Click to expand...
Click to collapse
You should be able to flash back to stock using odin then upgrade or flash the updated version with odin.
Sent from my SCH-I545 using xda app-developers app

You have to unroot your device and flash the firmware with corresponding CSC to your country. On top of that you have to flash the firmware that was ALREADY officialy in your country (best way is to download package from sammobile.com) after that the OTA will work. I know because I also had problems with OTA after rooting the device.

I have reflashed the BTU UK firmware I9505XXUAMDM via ODIN and my device now shows as running official rom
Kies now says...
Your devices current firmware version is not supported to update via Kies.
What gives?

Hi,
Recovery mode mentions multi csc. Could this be the problem?

roastspud said:
I have reflashed the BTU UK firmware I9505XXUAMDM via ODIN and my device now shows as running official rom
Kies now says...
Your devices current firmware version is not supported to update via Kies.
What gives?
Click to expand...
Click to collapse
Maybe go into stock recovery and wipe data/factory reset then reboot ??
Sent from my SCH-I545 using xda app-developers app

jds3118 said:
Maybe go into stock recovery and wipe data/factory reset then reboot ??
Sent from my SCH-I545 using xda app-developers app
Click to expand...
Click to collapse
Thanks.
Just tried that. Went back to recovery mode after and it said manual mode.. applied the csc again and mentioned multi csc exists

roastspud said:
Thanks.
Just tried that. Went back to recovery mode after and it said manual mode.. applied the csc again and mentioned multi csc exists
Click to expand...
Click to collapse
Recovery mode has a android bot lay down with a red exclamation mark

roastspud said:
I bought a 'brand new Galaxy S4' which came with rooted. I have flashed the BTU firmware to the device but in Keis it says device not eligible for update.
How can I fix this?
Click to expand...
Click to collapse
Hi,
Where did you buy a "Brand New S4" with root?
Not sure what you are trying to do.
You have root, so, just flash the latest stock ROM and you are up to date.
If you are trying to get back to "Official" stock, then, look HERE
Use Triangle Away to reset your counter, and you will be able to get Ota.
Sent telepathically from my S4

malybru said:
Hi,
Where did you buy a "Brand New S4" with root?
Not sure what you are trying to do.
You have root, so, just flash the latest stock ROM and you are up to date.
If you are trying to get back to "Official" stock, then, look HERE
Use Triangle Away to reset your counter, and you will be able to get Ota.
Sent telepathically from my S4
Click to expand...
Click to collapse
I bought the phone from Amazon as new.. This is my first Android phone and I only noticed the problem when I checked the apps and it had SuperSU istalled and Kies complained about not being supported for updates.
What I am trying to do is get the phone running as stock so it will update via Kies + OTA and also remove the yellow multi CSC writing from the boot recovery menu.
I have tried unrooting and flashing stock BTU firmware but then I still have the yellow writing in the boot recovery menu and cannot update via Kies.

roastspud said:
I bought the phone from Amazon as new.. This is my first Android phone and I only noticed the problem when I checked the apps and it had SuperSU istalled and Kies complained about not being supported for updates.
What I am trying to do is get the phone running as stock so it will update via Kies + OTA and also remove the yellow multi CSC writing from the boot recovery menu.
I have tried unrooting and flashing stock BTU firmware but then I still have the yellow writing in the boot recovery menu and cannot update via Kies.
Click to expand...
Click to collapse
Hi,
OK.
Did you use the link I gave you ?
You need to get Triangle Away from the market.

malybru said:
Hi,
OK.
Did you use the link I gave you ?
You need to get Triangle Away from the market.
Click to expand...
Click to collapse
Thanks for your help so far.
Yes I have Triangle Away but no root..

malybru said:
Hi,
OK.
Did you use the link I gave you ?
You need to get Triangle Away from the market.
Click to expand...
Click to collapse
Ok.. here is what I have done so far..
Rooted the rom and ran triangle away to reset my counter to 1 . I have removed root and flashed stock BTU firmware then wiped data/cache from the recovery menu.
But I still have the multi csc message in stock recovery that will not budge and Kies reports the phone is not supported for updates.
Could this be because the boot loader is locked?

roastspud said:
Ok.. here is what I have done so far..
Rooted the rom and ran triangle away to reset my counter to 1 . I have removed root and flashed stock BTU firmware then wiped data/cache from the recovery menu.
But I still have the multi csc message in stock recovery that will not budge and Kies reports the phone is not supported for updates.
Could this be because the boot loader is locked?
Click to expand...
Click to collapse
Hi,
The bootloader is not locked.
You should have reset the counter to "0"
Then, flashed the stock firmware without rebooting the phone.

Does the recovery says that it "applied BTU" ? If not then your region code is not proper and that's why OTA does not work. Unfortunately it is hard to change CSC right now as Samsung has blocked the keystrings for user packages, keystrings works only for engineer builds.
And about that flash counter, it does not matter if its 100 or 0. The OTA will work as long as the status in download mode is official for both variables, and in Settings > About device is official too.
As I work at Samsung's R&D I know that you have to flash the firmware which was RELEASED for your country with proper CSC, the CSC has to be set (you can check it in recovery mode) and then both variables in download mode have to "Official" and status in About device also has to be Official. Then the OTA will work (At least over-the-air, not through Kies). Best way to check the OTA is to flash first firmware released for your country and check the updates. Ive done it dozen times on various devices and it always worked. You cannot be rooted and need stock recovery. The only major problem might be changing CSC on your own, because as I said it is not easy right now as Samsung blocked *#272* keystring in user packages (released for the market). Flashing engineering build will make the all keystrings work, but I guess you won't find any of those odin flashables on the net.

tehaerpl said:
Does the recovery says that it "applied BTU" ? If not then your region code is not proper and that's why OTA does not work. Unfortunately it is hard to change CSC right now as Samsung has blocked the keystrings for user packages, keystrings works only for engineer builds.
And about that flash counter, it does not matter if its 100 or 0. The OTA will work as long as the status in download mode is official for both variables, and in Settings > About device is official too.
As I work at Samsung's R&D I know that you have to flash the firmware which was RELEASED for your country with proper CSC, the CSC has to be set (you can check it in recovery mode) and then both variables in download mode have to "Official" and status in About device also has to be Official. Then the OTA will work (At least over-the-air, not through Kies). Best way to check the OTA is to flash first firmware released for your country and check the updates. Ive done it dozen times on various devices and it always worked. You cannot be rooted and need stock recovery. The only major problem might be changing CSC on your own, because as I said it is not easy right now as Samsung blocked *#272* keystring in user packages (released for the market). Flashing engineering build will make the all keystrings work, but I guess you won't find any of those odin flashables on the net.
Click to expand...
Click to collapse
It says applied BTU but multi CSC exists. How do I find the original CSC code out? SO its not possible to change this at all or at least get rid of that stupid message?
Is a green andriod bot with a red exclamation mark anything to be worried about?
OTA updates now work fine However they dont work via Kies. Is this normal?
FYI the flash counter was at 3 so somebody had obviously messed with this.
Sorry for all the questions. This is my first Android device having switched from Crapple
It is weird because the box was sealed and had the protectors on the phone.

Multi CSC means that the file that was flashed contains few regions code and that it can be changed inside the OS with keystring. So nothing to worry about as long as it is set to your country and OTA works. As for the icon, it is normal after entering recovery, my device also has that icon, it does not mean that there is some error. Kies does not always wants to cooperate I do not know why, but as long over-the-air works you're not missing anything apart from cable update.

tehaerpl said:
Multi CSC means that the file that was flashed contains few regions code and that it can be changed inside the OS with keystring. So nothing to worry about as long as it is set to your country and OTA works. As for the icon, it is normal after entering recovery, my device also has that icon, it does not mean that there is some error. Kies does not always wants to cooperate I do not know why, but as long over-the-air works you're not missing anything apart from cable update.
Click to expand...
Click to collapse
Thanks everyone Now I just need to find some decent apps

Have fun with Android, in case of any questions you can always send a PM

roastspud said:
It says applied BTU but multi CSC exists. How do I find the original CSC code out? SO its not possible to change this at all or at least get rid of that stupid message?
Is a green andriod bot with a red exclamation mark anything to be worried about?
OTA updates now work fine However they dont work via Kies. Is this normal?
FYI the flash counter was at 3 so somebody had obviously messed with this.
Sorry for all the questions. This is my first Android device having switched from Crapple
It is weird because the box was sealed and had the protectors on the phone.
Click to expand...
Click to collapse
Hi,
That is why I questioned the fact that you bought a phone , and it came "Out-of-the-box" with root.
This just does not happen.
Anyway,glad you got it sorted.

[Q] Is there a way to re-enable Official OTA updates?

Just to know if there is a way to re-enable official OTA updates after rooting the GT-I9505 with CF-Auto-Root-jflte-jfltexx-gti9505.zip..
I would like to avoid downloading 1.8GB of the stock firmware and re-flash it, since I still have made no modification to my stock rom.
I've just rooted the phone, installed Triangle Away, reset the counter status to "0". That's it!
Still no custom recovery installed, still no ROMs.
In Odin mode the phone says:
Current Binary: Samsung Official
System Status: Official
CBS-Config.lsb: 0x30
Write Protection: Enable
Now if I go to About Device, Software Updates it tells:
The device has been modified. Software updates are not available.
Thanks in advance for your kind reply.

SeaFargo said:
Just to know if there is a way to re-enable official OTA updates after rooting the GT-I9505 with CF-Auto-Root-jflte-jfltexx-gti9505.zip..
I would like to avoid downloading 1.8GB of the stock firmware and re-flash it, since I still have made no modification to my stock rom.
I've just rooted the phone, installed Triangle Away, reset the counter status to "0". That's it!
Still no custom recovery installed, still no ROMs.
In Odin mode the phone says:
Current Binary: Samsung Official
System Status: Official
CBS-Config.lsb: 0x30
Write Protection: Enable
Now if I go to About Device, Software Updates it tells:
The device has been modified. Software updates are not available.
Thanks in advance for your kind reply.
Click to expand...
Click to collapse
Try this, go to supersu u use permanent unroot, after that set phone back to factory settings

See this thread also for further information. Note that the latest firmware has enhanced KNOX security features that will stop OTA and connectivity with Kies, even if you unroot. See last few pages of Linked thread. http://forum.xda-developers.com/showthread.php?p=278
Sent from my GT-I9505 using XDA Premium 4 mobile app

Triangle Away and allow tracker to run
HANDSY said:
See this thread also for further information. Note that the latest firmware has enhanced KNOX security features that will stop OTA and connectivity with Kies, even if you unroot. See last few pages of Linked thread. http://forum.xda-developers.com/showthread.php?p=278
Sent from my GT-I9505 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Thanks Tunestwo and thanks HANDSY
Indeed the unroot doesn't help. But I find a way that seems work:
The Triangle Away app has an option to "allow tracker to run", wich cause the system status under settings to become normal, even if that may also cause the bootloader status to become custom.
In any ways, with this option turned on, the OTA seems to work and seems perfectly able to download future updates. The OTA says now that I already have the latest updates.
We will se at the next official update

Triangle Away is not working on my MH8 firmware. The counter is not working. I'm on custom rom Echoe 2.1.1

greeny2010 said:
Triangle Away is not working on my MH8 firmware. The counter is not working. I'm on custom rom Echoe 2.1.1
Click to expand...
Click to collapse
Is written somewhere that Triangle Away needs stock rom (even slightly modified) and (maybe also) stock recovery in order to work...

Able to again get OTA updates on Sprint S5 after root - Knox flag still 0x1

So I initially rooted my Sprint S5 using the old fashioned way, which tripped my Knox flag seen at bootup in Odin mode. That part I cannot seem to get reset (going to try Triangle Away shortly).
However I now have it reloaded using the Samsung Kies Windows program with the latest firmware, and in the phone settings Device Status where it used to say "Custom" it now again says "Official". I first tried to use Odin to put the stock firmware image back on, which did not help at all.
I went into Kies version 3.2.14072_12 with my S5 plugged in and clicked Tools menu -> Firmware upgrade and initialization". It may ask you for model and serial number, which I put in for mine just fine, and then it launched saying the device will be initialized to original settings. However this is different from doing factory reset from within the phone. It reboots to odin and then recovery and performs a handful of things. When it completed I had to re-setup a bunch of things, but the phone basically unrooted itself without me telling SuperSU to do an unroot. I ran supersu and it said it couldnt run on an unrooted phone... So I checked the About info in settings and voila, back to Official status, and OTA updates work again!
Unfortunately the knox flag didnt un-set, but Im less worried about that and more worried about missing enhancement OTA patches and updates - well I was before I will update here if that Triangle program can reset the counter. I thought that counter was a hard-wired fuse piece of hardware, not flash memory, so Im not sure that it can be done, but worth a try. Hope this works for everyone and Good Luck!!

This is already known.... And FYI no known method can reset the Knox counter.
Sent from a Galaxy 5 light years away

Herby6262 said:
So I initially rooted my Sprint S5 using the old fashioned way, which tripped my Knox flag seen at bootup in Odin mode. That part I cannot seem to get reset (going to try Triangle Away shortly).
However I now have it reloaded using the Samsung Kies Windows program with the latest firmware, and in the phone settings Device Status where it used to say "Custom" it now again says "Official". I first tried to use Odin to put the stock firmware image back on, which did not help at all.
I went into Kies version 3.2.14072_12 with my S5 plugged in and clicked Tools menu -> Firmware upgrade and initialization". It may ask you for model and serial number, which I put in for mine just fine, and then it launched saying the device will be initialized to original settings. However this is different from doing factory reset from within the phone. It reboots to odin and then recovery and performs a handful of things. When it completed I had to re-setup a bunch of things, but the phone basically unrooted itself without me telling SuperSU to do an unroot. I ran supersu and it said it couldnt run on an unrooted phone... So I checked the About info in settings and voila, back to Official status, and OTA updates work again!
Unfortunately the knox flag didnt un-set, but Im less worried about that and more worried about missing enhancement OTA patches and updates - well I was before I will update here if that Triangle program can reset the counter. I thought that counter was a hard-wired fuse piece of hardware, not flash memory, so Im not sure that it can be done, but worth a try. Hope this works for everyone and Good Luck!!
Click to expand...
Click to collapse
Thanks for th3 info. When I need ota then I know what to do. Its pretty obvious that I am new to this but I'm learning

Where can I find the numbers required for kies update ? SN is no where on the phone or under battery

MagnumPOS said:
Where can I find the numbers required for kies update ? SN is no where on the phone or under battery
Click to expand...
Click to collapse
phone info.apk

cannot update s5 software with kies, help?

my galaxy s5 model number is sm-g900t, android version is 4.4.2, ..not sure what other info might help, but anyway, i cannot update the software/firmware over the air because the device is rooted through steps on here and its been rooted awhile now. so anyway, i downloaded the kies 3 from the samsung site, it says all im supposed to do is plug the phone in, a box is supposed to pop up showing an update is needed......well, the kies box does pop up, but all it shows is current firmware version and shows my internal and external storage availabilty, and so on.... no auto update thing came up. so in kies i went into tools up a t the top, i hit firmware upgrade and initialization, then a smaller box pops up saying---does not support initializing, so now what? nothing else i can do in kies except move pic files around and such. i need to update the software. any advice? i attached 2 pics.....pic 1 is the initial message when phone is plugged in, #2 is when i go into tools and hit ugrade

knight1701 said:
my galaxy s5 model number is sm-g900t, android version is 4.4.2
Click to expand...
Click to collapse
Samsung has now embedded a security flag called KNOX in it's later devices. Unfortunately after you flash a package/custom ROM or whatever with a different signature than Samsungs own it trips that KNOX flag.
When your KNOX flag is tripped you can no longer update your phone via official methods. It is just the way it is, and there is nothing to be done. Once KNOX flag is tripped, there is no way to "untrip" it, so you will never be able to update via KIES again.
Im not really sure whether flashing a stock lollipop rom via odin works when KNOX is tripped, i have never tried it, so you should wait for any other member for confirmation. As far as i know, it shouldn't be a problem.
What i can tell you, if you have the time, is that you flash a ROM that is compatible with 4.4.2 (Omega v13 or AllianceROM v5.6 etc) and then flash it's ROMs lollipop update after a full wipe. It is the only thing i personally am sure about (i have done it before).

I'm by no means an expert on the matter but I'm pretty sure that if you can't get the Ota due to being rooted, then updating vIA Kies isn't going to work either.
Go to settings> about device> status
scroll to bottom of list and respond here what it says under "device status" (it's gong to say either official, or custom).
If it says official, you could unroot, maybe check that the proper drivers are installed on your computer, and try once again to apply the update via kies.
If it says custom, then knox has been tripped and I cannot help further.
The biggest issue here is that if you take the OTA update you'll lose the option to root or downgrade so you should probably use TWRP to install a ROM that's pre-rooted rather than trying to get the OTA

Akalsemann said:
Samsung has now embedded a security flag called KNOX in it's later devices. Unfortunately after you flash a package/custom ROM or whatever with a different signature than Samsungs own it trips that KNOX flag.
When your KNOX flag is tripped you can no longer update your phone via official methods. It is just the way it is, and there is nothing to be done. Once KNOX flag is tripped, there is no way to "untrip" it, so you will never be able to update via KIES again.
Im not really sure whether flashing a stock lollipop rom via odin works when KNOX is tripped, i have never tried it, so you should wait for any other member for confirmation. As far as i know, it shouldn't be a problem.
What i can tell you, if you have the time, is that you flash a ROM that is compatible with 4.4.2 (Omega v13 or AllianceROM v5.6 etc) and then flash it's ROMs lollipop update after a full wipe. It is the only thing i personally am sure about (i have done it before).
Click to expand...
Click to collapse
well i hear what your saying, but on my other phone, same setup, rooted and all.......updated just fine---did it about a month ago...updated to android 5 from 4.4.2..just plugged in the phone and boom it did its thing............on this other phone though, daughters phone, it wont work

Swimguy14 said:
I'm by no means an expert on the matter but I'm pretty sure that if you can't get the Ota due to being rooted, then updating vIA Kies isn't going to work either.
Go to settings> about device> status
scroll to bottom of list and respond here what it says under "device status" (it's gong to say either official, or custom).
If it says official, you could unroot, maybe check that the proper drivers are installed on your computer, and try once again to apply the update via kies.
If it says custom, then knox has been tripped and I cannot help further.
The biggest issue here is that if you take the OTA update you'll lose the option to root or downgrade so you should probably use TWRP to install a ROM that's pre-rooted rather than trying to get the OTA
Click to expand...
Click to collapse
ok, on the phone in question, device status says--- custom, guess that ends that..........on my phone howerver, it says official which is why i guess i was able to update mine

just download a rom for your phone from sammobile and install with odin and your done

No update option in my Galaxy S7!!! Help!

So I got this Galaxy S7 (Sprint) from someone and he said everything works fine. (Yea Right),... Here is what is not working, Samsung Pay message pops up and says "Access Denied, phone has been modified". There is also no "software update" option in my settings. Should be in "about phone" RIGHT? Wrong! Now here is the weird part,.... Status on the phone says "official". Knox is not tripped, it's showing 0x0. I even odin'ed the latest official software G930PVPU4APL6. Again, everything works fine except for Samsung pay and no update option. Status still official and knox not tripped. What gives??? Any ideas please!!!!!!!!

It might be rooted. Which would make Samsung pay not work. I'd recommend using Odin to flash your phone back to stock completely. (obviously you make sure to flash the correct files for your phone model number.)

Flash same version then make wipe data/factory reset from recovery and check again. Is this phone unlocked or you are using on Sprint carrier?

Got all the files needed to flash back to full stock and now everything works!!!! Thanx guys!!!

Hi, where did you get it? Kindly pass me the link. thanks.