Database Users

Help With 8525!?!?!?!

So Yesterday for no reason at all my 8525's screen went white. i thought it had frozen or some thing but it didn't snap out of it. I pressed the ok button on the side and could hear noise. I decided to restart. Nothing. Did this like 7 times. Finally I let it sit without the battery for like an hour. I worked but the colors were all messed up. Reset and it worked fine. So i set my alarm went to sleep and woke this morning to an email and a white screen. Turning it on and off a couple of times did it and I was already frustrated.
Then I read on a forum about Activesync automatically opening throughout the day to try and connect. So I tweaked that to manual connections. Still the same. So I decided to take advantage of the warranty but I needed to set back my rom b/c as you already know, it voids it. Also thinking that re-flashing might get rid of whatever it was failing in. No, still the same, and now worse. As or an hour ago, my navigation pad doesn't work either. It actually works for about a second when I turn it on and then after I press anything on the pad or surrounding buttons, it's gone.
I really would like to fix it myself at least for now and use the warranty exchange at about 11 months but if theres nothing I can do, I guess I can go get a new one. Also, I don't know if it has anything to do with it, but I downloaded Google Maps to my phone yesterday on the road (through 3G) and that was the only new program installed( I think it mightve been this).
Has this happened to anyone else?
Any help would be much appreciated. I hope I explained enough for anyone to respond. Thank you in advance to anyone with anything really.

Actually if you do a search under white screen you'll find many entries. Any attempt to fix yourself will void the warranty. If you are lucky it may only be the d-pad connector that is loose. This it is possible to check yourself but if have a warranty then I suggesting using it.
Otherwise see the link to my site in my signature for dismantling and service manual guides.
Mike

Thanks. You know I think I will take advantage of the warranty sometime this week. I don't know what happened. But I'm to update my situation. It now seems as though my directional pad seems to be the problem. it glitches on and off and using it sometimes creates the fade-out to white screen. I have to let it go to standby on its own to get my screen back or play around turning it on and off for a bit.
Also, once i re-installed me ATT rom with no applications, my screen seems to be off. I have a 1/32th sliver of the bottom of the screen at the top of my touchscreen. Even in landscape it shows my scroll bar and everything. I didn't even drop it but it is now slightly skewed down. Any input on this?
I also found this website talking about the same problem having with and unorthodox solution (which I tried to no avail). Here's the link if anyone want to check this out. http://www.htcwiki.com/page/AT&T+8525+Display+issues:+Display+is+dim,+blank,+white,+has+lines,+etc.?t=anon
Anyways, I'm gonna call ATT about this see if they can help but I think I will replace, I just didn't want to so soon.
Thanks again for the quick answer.

ckent03 said:
Thanks. You know I think I will take advantage of the warranty sometime this week. I don't know what happened. But I'm to update my situation. It now seems as though my directional pad seems to be the problem. it glitches on and off and using it sometimes creates the fade-out to white screen. I have to let it go to standby on its own to get my screen back or play around turning it on and off for a bit.
Also, once i re-installed me ATT rom with no applications, my screen seems to be off. I have a 1/32th sliver of the bottom of the screen at the top of my touchscreen. Even in landscape it shows my scroll bar and everything. I didn't even drop it but it is now slightly skewed down. Any input on this?
I also found this website talking about the same problem having with and unorthodox solution (which I tried to no avail). Here's the link if anyone want to check this out. http://www.htcwiki.com/page/AT&T+8525+Display+issues:+Display+is+dim,+blank,+white,+has+lines,+etc.?t=anon
Anyways, I'm gonna call ATT about this see if they can help but I think I will replace, I just didn't want to so soon.
Thanks again for the quick answer.
Click to expand...
Click to collapse
Everything they suggest on that site you have tried I guess, the soft and hard resets etc.
I agree with you about the d-pad (directional buttons). Those with this problem often report that the d-pad or it's connector are re;lated to this issue.
Pleased you have chosen the warranty route. You see evn if you opened it up, it can work for a short while and then return again. Also push hard for replacement not repair. They may do this automatically but if not try to persuade them. The reason is that quite a few folks have reported that even after an HTC repair the problem can come back. Actually I think there may be more than one physical cause of this issue and sorting one thing does not mean it won't come back via another route.
The good news is, if you get a good one as I did on the second attempt, I never had white screen or alignment issues - despite heavy use.
Mike

Once again, thank you Mike for all your input. I will be issuing an order for replacement instead of repair. Being at work all day today I've seen that it hasn't "whited' out, if you will, but has actually kept working. Ever so often the d-pad goes but comes back in a few seconds. It may be due to the WM6 i had on it so for now i will keep the original ATT upgrade of WM5 and try to hold off on the warranty as long as I can before it expires. That way I can enjoy a healthy new 8525 longer.
For now I will keep looking around in these forums and see if there ever is a solid solution. Thanks again, and good luck with all.
CKent

Some Help... Phone blank screening to a degree

Thanks for reading.
I'm currently using WM6.1 on the phone, and loving everything about it.
Since day 1, I've used a phone lock code, along with PIN1 code.
When unlocking the phone for after say an hours inactivity, the keypad will show, then the screen will go blank only showing the top bar of the phone.
Any press of buttons and screen will just make a beeping sound, and so far nothing I've done will restore the keypad to unlock the phone.
Is there anything wrong with the ROM i have, and is there anyone who can suggest how to correct this?
Please remember, the top bar still shows, and a reset allows the phone to work as normal (once logging back into it of course).
Thank you,

Hi guys,
Sorry to bring this back up, but this problem is still going on.
Not sure how to resolve it, so hoping someone would know how to solve this.
Thanks,

Posted twice for some reason.

Maybe is a sw failure,(50%) try to reflash with this fw: RUU_Hermes_CINGULAR_WWE_3625023_6275_1540700_108_UOOS_SVN05_Ship.exe
if your hermes its from att/cingular. after flash open and close the tap of hermes, if the blank screen continues or return this, the failure is hw (the flex component broken,bus, pcb) in this case you need to buy the spare part or send to sat.
good luck

other possible solution
http://forum.xda-developers.com/showthread.php?t=321163

Hi there,
Its not white screening, or anything else, I think the next time it does this, I'm going to have to take a picture, to make sure it can be understood clearly.
Basically, when bringing the phone out of standby (from pressing off/on button) and attempting to enter my pin into the phone the phone will allow me usually to press at least one number of my pin, and then it'll black screen, where the start bar still displays, but no response.
The handset isn't problematic when being opened for use, or anything else, its just annoying to have to reset to load the phone back up again.
I hope this helps?

Further to the above, here is what i've been talking about...
Happened last night, typically as I was bored, and had to wait till morning to take the photo...

Still no movement on this post...
Would it be suggestable to upgrade the install of WM?
If it is, how easy (will read guides beforehand) is it to do (reasonably, hard etc).
Just this is now my only phone, so don't fancy my chances bricking it.
Thanks!

Sorry to be posting yet again, but this has now happened 3 times a in row since last night. I wouldn't mind knowing if a rom fix would sort this, and if so whats the best rom to go for...
Just keen to get this sorted now...
Thanks.
If it helps, I've nothing running when this happens. The exception of last night, where I was using Audio Manager when walking home, and had to soft reset once in the door.

Hi
I am almost certain you have a software fault here and need to reload a new ROM - take your pick - my preference is schnaps - it isnt that hard to do and should solve your problem
Just go to the Windows upgrading section on here and follow the process - you will be happy
John

[Q] Black Screen...

Hello all. First let me state that I rather not make a thread to ask help on a problem that seems to have happened to a few owners, but my knowledge as to how I could resolve the issue is severely lacking..
At some point today my phone was ringing but the screen would not show. I thought about taking the battery out and turning it back on but there would be no HTC, Bootanimation, anything. It was Just a black-lit screen which responds due to tactile feedback and the four touchkeys light up as usual. At first there was an odd sound that would play after a few minutes so I decided to charge it but again there was nothing. Even tried to access bootloader with -Vol and Power still no screen.
I asked a friend of mine to call my phone to see if it would ring but they said it instantly goes to voicemail as if my phone was off. Note that I WAS SURE IT WAS ON.
Adb seems to work with it as it seems whatever I need to do I have to do it through there.
G2 rooted with gfree method
CM7.1 RC1
Clockwork Recovery
Again i am sorry if I bothered those with posting something others would think is "too common of a problem" as I have no experience in fixing this issue. Plus I would like to try any option available as I would not like to try and have my phone replaced (because of the risk of discovering root and obtaining a G2 with stock gingerbread which is currently not rootable)
Please help..

It sounds like you're suffering from some sort of hardware failure. You need to send your phone in for repair/replacement.

The Unnamed Time Lord said:
Hello all. First let me state that I rather not make a thread to ask help on a problem that seems to have happened to a few owners, but my knowledge as to how I could resolve the issue is severely lacking..
At some point today my phone was ringing but the screen would not show. I thought about taking the battery out and turning it back on but there would be no HTC, Bootanimation, anything. It was Just a black-lit screen which responds due to tactile feedback and the four touchkeys light up as usual. At first there was an odd sound that would play after a few minutes so I decided to charge it but again there was nothing. Even tried to access bootloader with -Vol and Power still no screen.
I asked a friend of mine to call my phone to see if it would ring but they said it instantly goes to voicemail as if my phone was off. Note that I WAS SURE IT WAS ON.
Adb seems to work with it as it seems whatever I need to do I have to do it through there.
G2 rooted with gfree method
CM7.1 RC1
Clockwork Recovery
Again i am sorry if I bothered those with posting something others would think is "too common of a problem" as I have no experience in fixing this issue. Plus I would like to try any option available as I would not like to try and have my phone replaced (because of the risk of discovering root and obtaining a G2 with stock gingerbread which is currently not rootable)
Please help..
Click to expand...
Click to collapse
A. They don't care if its rooted.
B. You can root stock Gingerbread.

Same issue here...
I'm facing the same issue, when i try to unlock the phone (power button or trackpad) the screen lights but stays black, and the buttons are also backlit. I have to lock again with power button and unlock again to get to the actual screen.
It first happened a few days ago, and since i didn't reboot/restart in weeks i tried to reboot but the same issue comes back.
then i shut it down, pulled the battery and then back, and restarted: the phone goes directly to that black backlit screen, i tried several times and tried recovery with no luck, so i thought my phone was messed up although i did have some haptic feedback, well in fact the phone was actually booting, but just not showing anything else than the backlit screen; i waited a minute or so to the booting completes (still shows nothing), then i lock/unlock the screen again and there it is, asking for the pin code.
I tried to go to the recovery again to try to wipe dalvik-cache, i know for sure it goes to recovery, but with a totally black screen, not even backlit this time; the trackpad is too sensitive in the recovery to just blindly navigate in the menu, so it is not useable at all.
Then i had the idea to go to Rom Manager, i reflashed the rom from my sd-card, and enabling wipe dalvik-cache, which worked (all through a black screen). After a few minutes i "felt" it rebooting (vibrating) but still back to that black backlit screen, and i locked/unlocked it again and back it was asking pin code...
I also tried to roll back recovery to 3.0.2.4, since i remember i updated it a few weeks ago, but still the same issue.
I don't know what else to do without accessing the recovery, i wanted to try another kernel, or remove the trackpad wake... is there a way to do it via a script? I guess it's what Rom manager does...
Next step will be a total wipe, but i need to make some room on my sdcard for backup purposes first...
If anyone has an idea to sort this out, i'm highly interested...
I'll try to get a logcat, maybe could give a hint
Edit: Virtuous sense 2.0.0 (used it with no issue since it came out, could it be a hw issue?)
Edit2 : attached logcat

Is the pin screen differant than the usual one ie white number keys? If it is that's the sim lock screen you need to call the carrier to get the code or find out the default. Or just get a new sim lol

nah it's the 4 digit pin code, i didn't lose it btw, it's still working and i can use the phone, but i have a black backlit screen whenever i want to wake the phone, and thus when i receive a phone call, i don't know who it is and i blindly press/swipe the screen to answer, because if i want to use the same trick of locking /unlocking, it doesnt work as the lock button is also used to reject a call...

Maybe rip and reinstall the phone app?

asim0 said:
I'm facing the same issue, when i try to unlock the phone (power button or trackpad) the screen lights but stays black, and the buttons are also backlit. I have to lock again with power button and unlock again to get to the actual screen.
It first happened a few days ago, and since i didn't reboot/restart in weeks i tried to reboot but the same issue comes back.
Click to expand...
Click to collapse
I have the same exact problem as this EXCEPT, it's intermittent. Sometimes when I wake the phone I get an all black but backlight screen, and other times it's fine. I'm on CM7.1.

But a superwipe and reflash will probably fix it. Also don't restore system data on TB

I know i still can use wipe data + cache + dalvik through rom manager, and i always used to superwipe before switching roms, but how can i do that now when the recovery is all blacked out?
can anyone guide me to a script or something i could do while the phone is active, to tell him to reboot to recovery and flash that superwipe?
anyway i'll try the regular wipe and keep the thread updated
---------- Post added at 02:42 PM ---------- Previous post was at 02:35 PM ----------
SuperDave81 said:
EXCEPT, it's intermittent.
Click to expand...
Click to collapse
On my side if i leave the phone locked more than 30 seconds, it happens 100% of the time; also I noticed that now the backlight blinks 2 or 3 times (1 second blinking) when locked, first a few minutes after locking, and then randomly, about 3 or 4 times per hour; I guess it's getting worse;
I've read on another thread that it could be video cable getting loose, but since mine is still under guarantee, i won't open it right now just to check, if i can't fix by wiping / superwiping (when i know how to), i'll use that guarantee, which is one month left (lucky me)
EDIT: one other thing that makes me think it's no hardware, when the black screen appears because of a phone call or a message, the ringtone and notification sound are both half as loud as they should be, this is all really strange

after backing up my data, i reflashed the rom via Rom Manager, and I wiped data and cache (which equals to factory reset) this time: the first screen that should show the pin code numpad was already a black (backlit) screen!!
Also, thinking about it, i realised that the "flash rom from sdcard" menu in Rom Manager is in fact "Flash ZIP from sdcard": the zip doesn't have to be a ROM!!
So I tried flashing a new kernel this way, also some framework modifications (extended settings, removed TP wake, etc...) they all install Ok, but still this black screen...
Also I was about to flash SuperWipeG2.zip this way, but if it doesn't fix my problem, I will be stuck with a blacked out recovery, as SuperWipe wipes everything including /system; so if anyone has an idea to tell Rom Manager to flash two zips (Superwipe then Rom) i'll be willing to try, or a script to do that;
Maybe i'll have a look of the scripts in Superwipe and in the rom, and put both zips together... don't know if it's possible?
Maybe I'll try the Superwipe alone if I can get a spare phone, just in case...
Other thing:I used the phone's gps for more than 5 hours with the screen lit, and it never flickered even once; so it's hard to believe it's a screen connection issue...

Just to keep this updated, everything i did, including superwipe didn't change this issue, so i sent it back to the technical support (under guarantee) and I got it back today; the report that came with it says the screen has been replaced; so it was hardware finally...

Hi, i have same problem.. Black screen in recovery and during the boot. When the system boots, screen is OK. Sometimes i have also blackscreen when I want to use HW keyboard. I tried 4ext, reflash older versions of CW but still the same. I can see a screen through Android Screen Monitor and I can cotrol it. But phone is blak, only backlight. Can somebody say, how to solve this issue?
So, for other, if you cant see screen, you can use Android Screen Monitor for Windows and connect phone through USB and see a screen.

G1ForFun said:
A. They don't care if its rooted.
B. You can root stock Gingerbread.
Click to expand...
Click to collapse
WAIT one minute... they don't care? where was I when this meeting took place?

I had this issue as well on a spare G2 I had.
The screen was just black but you could tell it was lit, hardware keys were lit as well.
The phone was actually my brothers and it rooted w/ CM7.
I ended up selling the phone as is on Ebay but after some research it was a failure in the hardware for the screen and I found extensive instructions on how to replace it that I didn't wish to do.
I never attempted to get it replaced and kind of wish I did now if they don't care about the device being rooted.
I purchased my G2 before he had his, and it's never had the issue so not sure what to think of it.

Saintfyre said:
I ended up selling the phone as is on Ebay but after some research it was a failure in the hardware for the screen and I found extensive instructions on how to replace it that I didn't wish to do.
Click to expand...
Click to collapse
I think I have similar issue, can you post where you found those instructions?
Thanks in advance!

http://www.youtube.com/watch?v=u-dR8CHEGjY&feature=youtube_gdata_player
Sent from my HTC Vision using XDA Premium App

I used the same tutorial to change the LCD but after I put the new its just the backlight but nothing else... I will give it another go maybe and have a look again at those ribbon cables! I guess...
---------- Post added at 10:59 AM ---------- Previous post was at 10:09 AM ----------
I found on ebay: HTC-Desire-Z-T-Mobile-G2-A7272-Slide-Flex-Cable-Ribbon
or I found also with the chassis for a bit more.
Thinking to buy this, it would be great if anyone could confirm that it would help "my condition" ?
THanks in advance!

In terms of cables, yes the flex cables are what you want.
Sent from my T-Mobile G2

[Q] GT-i9500 stuck on boot loop. goes into download mode but reboots. no recoveryu

Hey,
I've searched this forum on others but haven't found anyone who've had my problem.
I have an original GT-i9500 purchased a little over a year ago around the launch. The phone was rooted and had a custom ROM installed. (Crash ROM). I have installed the ROM about 3 months ago, and haven't fiddled with it recently. I've had CWM installed.
Yesterday I've noticed that the device went into boot loop all of the sudden. I haven't done anything unusual when it started boot looping.
I can see the Samsung logo for a couple of seconds, but then the screen turns off and the logo comes again. Loop. Trying to enter recovery mod (CWM) doesn't work. Phone keeps looping. Trying to access download mode does work partially. I can get to the screen where it says "Warning!!" and asks to click "volume up" to continue. But stays on that screen for a few seconds and then boots to the logo again. Happens whether I click "volume up" or don't.
I have no idea what caused this. But shortly before it started I did see that an app that uses wanam was updated (bubble UPNP) and there was some notification about it from wanam.
any help would be greatly appreciated. Thanks!

You have eaither a malfuntioning power button, a faulty battery or some other hardware failure.
This is not a software problem.

Lennyz1988 said:
You have eaither a malfuntioning power button, a faulty battery or some other hardware failure.
This is not a software problem.
Click to expand...
Click to collapse
I have exactly the same issue, tried plug in power supply, shows an empty battery icon with circle in the center, stays for a few seconds and screen goes blank. It repeat this process if i keep it plugged to the power supply.

Just an update in case anyone ever finds this thread and is experiencing the same symptoms. It was indeed a faulty power button. Having it replaced has solved the problem.
It was apparently stuck on "pressed" mode (not physically, i would've noticed that). Another indication for that was that putting in a battery would automatically turn the phone on.

i know it was before a few months back,
but anyway... i got the same issue too, but my phone was on stock rom without root.
this is random annoying issue...
as i understand from you guys, i will need to take the phone to a lab to fix this, bummer!
thank you any way...

same problem here..
just got this issue today.. cant go in download , cant go in recovery, wont boot...
i was using it just fine when it just turned off...

ShoukaT1 said:
same problem here..
just got this issue today.. cant go in download , cant go in recovery, wont boot...
i was using it just fine when it just turned off...
Click to expand...
Click to collapse
Whiplash83 said:
i know it was before a few months back,
but anyway... i got the same issue too, but my phone was on stock rom without root.
this is random annoying issue...
as i understand from you guys, i will need to take the phone to a lab to fix this, bummer!
thank you any way...
Click to expand...
Click to collapse
Faulty power buttons, faulty power buttons everywhere.
I fail to understand how samsung does this. This has been like the 500th stuck power button issue here.
Looks like we have to add it in the guide.
Sent from my GT-I9500 using XDA Free mobile app

DeepankarS said:
Faulty power buttons, faulty power buttons everywhere.
I fail to understand how samsung does this. This has been like the 500th stuck power button issue here.
Looks like we have to add it in the guide.
Sent from my GT-I9500 using XDA Free mobile app
Click to expand...
Click to collapse
I've got my phone back from the repair service and it was indeed a failure of the power button electric circuit,
(i don't know exactly how to translate it correctly to English, but they say something about secondary electric circuit board)
anyway, it been replaced and the phone came back to live again

I got it fixed today..
I think it should be added as a major cause for bootloop, if you cant open recovery or go to download mode
at first i thought my phone was bricked but then after some hard searching i found out this thread and proceeded accordingly..
I opened up at the phone and checked the power button myself with my instruments.. then i took it to repair center and told them to replace the power button... simple as that.. cost me 9$

grobrnik said:
Just an update in case anyone ever finds this thread and is experiencing the same symptoms. It was indeed a faulty power button. Having it replaced has solved the problem.
It was apparently stuck on "pressed" mode (not physically, i would've noticed that). Another indication for that was that putting in a battery would automatically turn the phone on.
Click to expand...
Click to collapse
Thanks for the clarification! My S4 has been doing that for a while now- think I'll take it to the repair center and get it checked out.

I have same problem

Part of screen not working

For the past few weeks I noticed I couldn't respond to posts unless I removed the keyboard and brought the button to the bottom of the screen.
Then I realised that area of the screen just did not respond to anything, like in contacts I couldn't select letters in that area.
I enabled screen touches and they were showing up but there was no response from the OS.
I did a search and one fix was to clear the cache in recovery, which worked for a few hours maybe.
The next step is factory reset which I'll do if it's a permanent fix, but I'd rather not otherwise if I really just need a new phone.
No root so any backup will not be a full one so I'd rather just start again on a new phone if that's what it takes.
Has anyone had this?
Mine is the international version.

Well, today I mentioned this to work mate as it's been rather annoying so I prepared a screen to show them the issue at the store and now it's been working ever since.
Up until at least yesterday it was still happening. Very confusing as I was going to bite the bullet and backup what I could and try a new phone as it doesn't seem like a widespread problem.

Part of Touch Screen not working
I have the same issue with my S7 Edge too. It's really annoying especially when you are typing a message and can't send it because that particular area of the screen is not responding to touch. Now I have to type in a message and close the keyboard just to bring the send button down and tap on it. The issue gets solved when i restart the device but the problem continues after a few hours of normal use. Does anyone have a solution to this , Please?

Ok, my phone did reboot last night so it will probably come back.
You have exactly the same symptoms as me.

My girlfriend has the AT&T version of this phone and she has had the same exact problem the past few weeks. Like someone above said, it's right where the send button is in the SMS app.
I wonder what this issue could be?
Sent from my SM-G935F using XDA-Developers mobile app

Well, you can blow me over with a feather as mine has been fine now for about three days, since I was about to show them in the store and ask for a new one.