Related
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
So Yesterday for no reason at all my 8525's screen went white. i thought it had frozen or some thing but it didn't snap out of it. I pressed the ok button on the side and could hear noise. I decided to restart. Nothing. Did this like 7 times. Finally I let it sit without the battery for like an hour. I worked but the colors were all messed up. Reset and it worked fine. So i set my alarm went to sleep and woke this morning to an email and a white screen. Turning it on and off a couple of times did it and I was already frustrated.
Then I read on a forum about Activesync automatically opening throughout the day to try and connect. So I tweaked that to manual connections. Still the same. So I decided to take advantage of the warranty but I needed to set back my rom b/c as you already know, it voids it. Also thinking that re-flashing might get rid of whatever it was failing in. No, still the same, and now worse. As or an hour ago, my navigation pad doesn't work either. It actually works for about a second when I turn it on and then after I press anything on the pad or surrounding buttons, it's gone.
I really would like to fix it myself at least for now and use the warranty exchange at about 11 months but if theres nothing I can do, I guess I can go get a new one. Also, I don't know if it has anything to do with it, but I downloaded Google Maps to my phone yesterday on the road (through 3G) and that was the only new program installed( I think it mightve been this).
Has this happened to anyone else?
Any help would be much appreciated. I hope I explained enough for anyone to respond. Thank you in advance to anyone with anything really.
Actually if you do a search under white screen you'll find many entries. Any attempt to fix yourself will void the warranty. If you are lucky it may only be the d-pad connector that is loose. This it is possible to check yourself but if have a warranty then I suggesting using it.
Otherwise see the link to my site in my signature for dismantling and service manual guides.
Mike
Thanks. You know I think I will take advantage of the warranty sometime this week. I don't know what happened. But I'm to update my situation. It now seems as though my directional pad seems to be the problem. it glitches on and off and using it sometimes creates the fade-out to white screen. I have to let it go to standby on its own to get my screen back or play around turning it on and off for a bit.
Also, once i re-installed me ATT rom with no applications, my screen seems to be off. I have a 1/32th sliver of the bottom of the screen at the top of my touchscreen. Even in landscape it shows my scroll bar and everything. I didn't even drop it but it is now slightly skewed down. Any input on this?
I also found this website talking about the same problem having with and unorthodox solution (which I tried to no avail). Here's the link if anyone want to check this out. http://www.htcwiki.com/page/AT&T+8525+Display+issues:+Display+is+dim,+blank,+white,+has+lines,+etc.?t=anon
Anyways, I'm gonna call ATT about this see if they can help but I think I will replace, I just didn't want to so soon.
Thanks again for the quick answer.
ckent03 said:
Thanks. You know I think I will take advantage of the warranty sometime this week. I don't know what happened. But I'm to update my situation. It now seems as though my directional pad seems to be the problem. it glitches on and off and using it sometimes creates the fade-out to white screen. I have to let it go to standby on its own to get my screen back or play around turning it on and off for a bit.
Also, once i re-installed me ATT rom with no applications, my screen seems to be off. I have a 1/32th sliver of the bottom of the screen at the top of my touchscreen. Even in landscape it shows my scroll bar and everything. I didn't even drop it but it is now slightly skewed down. Any input on this?
I also found this website talking about the same problem having with and unorthodox solution (which I tried to no avail). Here's the link if anyone want to check this out. http://www.htcwiki.com/page/AT&T+8525+Display+issues:+Display+is+dim,+blank,+white,+has+lines,+etc.?t=anon
Anyways, I'm gonna call ATT about this see if they can help but I think I will replace, I just didn't want to so soon.
Thanks again for the quick answer.
Click to expand...
Click to collapse
Everything they suggest on that site you have tried I guess, the soft and hard resets etc.
I agree with you about the d-pad (directional buttons). Those with this problem often report that the d-pad or it's connector are re;lated to this issue.
Pleased you have chosen the warranty route. You see evn if you opened it up, it can work for a short while and then return again. Also push hard for replacement not repair. They may do this automatically but if not try to persuade them. The reason is that quite a few folks have reported that even after an HTC repair the problem can come back. Actually I think there may be more than one physical cause of this issue and sorting one thing does not mean it won't come back via another route.
The good news is, if you get a good one as I did on the second attempt, I never had white screen or alignment issues - despite heavy use.
Mike
Once again, thank you Mike for all your input. I will be issuing an order for replacement instead of repair. Being at work all day today I've seen that it hasn't "whited' out, if you will, but has actually kept working. Ever so often the d-pad goes but comes back in a few seconds. It may be due to the WM6 i had on it so for now i will keep the original ATT upgrade of WM5 and try to hold off on the warranty as long as I can before it expires. That way I can enjoy a healthy new 8525 longer.
For now I will keep looking around in these forums and see if there ever is a solid solution. Thanks again, and good luck with all.
CKent
when i touched the screen using my finger thumb in certain area of touch screen(middle), the start menu automatically drop down
i tried my friend's unit as well, also got this problem. anyone got this problem?
Yes, i have to this problem!
how u gonna solve it? seem like this model got this problem...just it seldom happen or frequently happen
I've the same problem too! But I've send it to HTC care (I'm in HK) to repair two times. First time they change the mother broad but the problem's still there; then I send it back the second time, they change the screen as well.
I've got it back for 3 days and the start up menu didn't pop up itself. Hope it won't happen again.....
I have been experiencing the same problem for some time now.
I've had this device for about 5 months and I have been treating it very nice.
Whenever I touch a certain area of the screen (which I haven't been able to figure out yet), the Start Menu pops out, which is very annoying, to say the last. It especially drives me nuts when trying to compose something using CooTek's TouchPal.
All in all, I do not know whether this is a hardware problem or not. I'm not very sure this is covered by warranty...
same problem here, touch screen changed 2 times by htc
i take to service center, they help me changed the motherboard as well but the problem still there...i think need them to help me change the screen as well...
second changed the lcd touch screen, still got that problem but less already
happen once a day sometimes 2 days once
anyone what the problem?
hello people, I lve had my nexus 4 for a while now, never experienced any problems with it on 4.3 neither with 4.4.2, just the overheath thing when browsing websites and such, but recently ive been getting this unresponsive touch in the middle that's not letting me send messages or organize the apps on my main page, I'll explain a little below.
When I slide my finger from top to bottom, just in the middle of the screen my touch seem to go slower and then it like makes a jump and won't recognize the touch in one part, that happens all along the middle of the screen is not just a blind spot, when I write a message and try to send it with the keyboard open, it won't let me touch the "send" bottom I have to minimize the keyboard to be able to send it because the bottom is just in the area where my touchscreen is not working correctly.
I downloaded multi touch tester to verify my touches and I found out that if I make a touch in the middle where I have my issue, the multi touch is recognizing 2 touches at the same time, I'll upload the picture to show how is it recognizing my touches in that specific area.
I'm actually using stock nexus 4 with stock KitKat 4.4.2, I haven't root or anything ever, is the first time I have issues with this phone in the touchscreen, I've also been experiencing some touchscreen freeze where I can't touch anything because it won't work and I have to lock screen and unlock it again for it to start working again.
what I have already done?
I have restart my.phone a couple of time and won't work
i have factory reset it and won't work
I have full charge it with USB and laptop and won't work
and that's about it, I'm sure is a software issues because my phone hasn't drop or anything it just started random and sometimes the phone start to work correctly with no issues but most of the time its not working properly and is frustrating.
PD: sorry for my bad English, not native speaker.
well is not letting me post pictures cus I'm new.
Facing same problem
Aegiz said:
hello people, I lve had my nexus 4 for a while now, never experienced any problems with it on 4.3 neither with 4.4.2, just the overheath thing when browsing websites and such, but recently ive been getting this unresponsive touch in the middle that's not letting me send messages or organize the apps on my main page, I'll explain a little below.
When I slide my finger from top to bottom, just in the middle of the screen my touch seem to go slower and then it like makes a jump and won't recognize the touch in one part, that happens all along the middle of the screen is not just a blind spot, when I write a message and try to send it with the keyboard open, it won't let me touch the "send" bottom I have to minimize the keyboard to be able to send it because the bottom is just in the area where my touchscreen is not working correctly.
I downloaded multi touch tester to verify my touches and I found out that if I make a touch in the middle where I have my issue, the multi touch is recognizing 2 touches at the same time, I'll upload the picture to show how is it recognizing my touches in that specific area.
I'm actually using stock nexus 4 with stock KitKat 4.4.2, I haven't root or anything ever, is the first time I have issues with this phone in the touchscreen, I've also been experiencing some touchscreen freeze where I can't touch anything because it won't work and I have to lock screen and unlock it again for it to start working again.
what I have already done?
I have restart my.phone a couple of time and won't work
i have factory reset it and won't work
I have full charge it with USB and laptop and won't work
and that's about it, I'm sure is a software issues because my phone hasn't drop or anything it just started random and sometimes the phone start to work correctly with no issues but most of the time its not working properly and is frustrating.
PD: sorry for my bad English, not native speaker.
well is not letting me post pictures cus I'm new.
Click to expand...
Click to collapse
I am facing the same problem. You got any fix for this? Please help....
If you've already did a factory reset I doubt it's a software issue. However you can use one of the guides here explaining how to flash a clean stock factory image. This is the last solution that will eliminate any software sided failure.
Sent from my Nexus 4 using XDA Free mobile app
I am also facing the exact same problem for the past two days, My phone is in perfect condition, not dropped or anything like that.
I think I did some google play updates which where pending for long time.... Do not know what is causing this.
Anyway have started to uninstall the app updates manually, lets see.
A flashing will rule out all software issues. Check whether the touchscreen is working. Enable developer options, then select "Show pointer touches" and the other one just below it (too lazy to check up and tell you what it is; pardon me )
If you're getting normal touch response over the entire screen, then you're facing a software issue. Anything else implies a hardware issue; this may or may not fix itself (somehow; gremlins.)
In either case, let us know what happens. Cheers!
i am having exact same issue ...pls post if anyone has a fix
cymonpereira said:
i am having exact same issue ...pls post if anyone has a fix
Click to expand...
Click to collapse
Oops, thanked by mistake.
Anyway, follow my instructions in the last post.
Having the same issue & dii what you asked
kittuboy said:
A flashing will rule out all software issues. Check whether the touchscreen is working. Enable developer options, then select "Show pointer touches" and the other one just below it (too lazy to check up and tell you what it is; pardon me )
If you're getting normal touch response over the entire screen, then you're facing a software issue. Anything else implies a hardware issue; this may or may not fix itself (somehow; gremlins.)
In either case, let us know what happens. Cheers!
Click to expand...
Click to collapse
I'm having the exact same issue & tried what you just said. Unfortunately, I'm not getting touch response in one center row of the screen, for that entire row, no resppnse at all.
Is this the problem with touch screen?
shanilsoni said:
I'm having the exact same issue & tried what you just said. Unfortunately, I'm not getting touch response in one center row of the screen, for that entire row, no resppnse at all.
Is this the problem with touch screen?
Click to expand...
Click to collapse
Say goodbye to that display. I have to get my display replaced too (clumsy fingers grumblegrumble) and the LG guys say the display unit costs 3750 rupees to replace... Get it done ASAP.
Greetings!
If it is a software issue try re-flashing the stock factory image might as well work
-nexusâ´
Hi guys
I have moved from iPhone to a note 4 and loving it!
I was just wondering if anyone has found the touch screen occasionally doesn't respond to their touch and you have to touch it again. On the iPhone it only ever missed a touch if my finger was in the wrong place, but it never happened on the keyboard. Every so often maybe 5/6 times a day I touch a key on the keyboard and nothing happens, when I try again it's fine. I can't reproduce it, because when I tap anywhere on the keyboard something gets pressed. I was just wondering if this was normal?
Hope you are enjoying your phones!!
Anyone?
It's most likely cause your palm is on the phone. One of the downsides of a slim bezel on a big phone. Also keep in mind if your spen is on the screen, your fingers won't work. A case might help.
I thought about another part of my hand touching the screen, however with half my hand layed across my keyboard I can still type with the other hand. Thanks for the response
I Pele tried factory resetting today and not installed any apps, but it is still happening
I rang Samsung this morning and they advised I return I to the store and get an exchange. Luckily my local store got its first batch of note 4s in this morning and they swapped it out. I restored it all firmware updates put on it and now works fine! The only thing I haven't installed is a Google play system update thing. I was wondering if that was the cause x
Similar issues
I've had similar issues (in fact, that's what brought me here in the first place). Initially, I was able to tap on the screen in the text box and then continue typing (I use Swype). However, now my messaging app (default Messages) just freezes up, forcing me to close the app, clear the memory, and relaunch the app before continuing.
Were you using the default app and/or Swype when you had issues? I'm going to try to factory reset my phone to see if it helps.
It's taken a couple of weeks for this problem to develop, so please keep us posted if this problem arises again on your new phone!
Edit: Also want to point out that when I text, I use one hand to hold the phone and only a finger to swipe my text. As such, only the one finger touches the screen.
unable to use touch screen. only hard key were working >>Note4
Hi everyone,
today i just had the same problem with the touch screen. no response at all .. after i tried and took out the spen .. and surprise it worked with the pen.
tried again with fingers still nothing worked, so i used the pen to reboot the note4.
hope my experience helps.
cheers,
djvaliro said:
Hi everyone,
today i just had the same problem with the touch screen. no response at all .. after i tried and took out the spen .. and surprise it worked with the pen.
tried again with fingers still nothing worked, so i used the pen to reboot the note4.
hope my experience helps.
cheers,
Click to expand...
Click to collapse
Same thing happened to me last night. The touchscreen became unresponsive while using chrome. The phone was a little warm but not bad. I didn't try the pen, sounds like a good idea. I am not certain it was a touch screen issue with mine. Almost more of a processor issue. I got the phone to lock. After pressing the menu or lock button to wake the screen it would take 5-10 seconds to wake. Then I could swipe my unlock pattern. It would not show any lines. I would wait, the screen would turn black after timing out in about 5s. The about 5s after I could hear the speaker make the unlock sound. I ended up doing a battery pull and that fixed the issue. Anyone else have something similar?
Should I try and replace it?
badtoy1986 said:
Same thing happened to me last night. The touchscreen became unresponsive while using chrome. The phone was a little warm but not bad. I didn't try the pen, sounds like a good idea. I am not certain it was a touch screen issue with mine. Almost more of a processor issue. I got the phone to lock. After pressing the menu or lock button to wake the screen it would take 5-10 seconds to wake. Then I could swipe my unlock pattern. It would not show any lines. I would wait, the screen would turn black after timing out in about 5s. The about 5s after I could hear the speaker make the unlock sound. I ended up doing a battery pull and that fixed the issue. Anyone else have something similar?
Should I try and replace it?
Click to expand...
Click to collapse
Observe to see if it happens when you're using other apps too. Chrome has been notorious for causing all sorts of problems, like reboots, freezes, etc on some devices.
Also it may be worth installing Chrome Samsung Support Library.
Sent from my SM-P600 using Tapatalk
iridaki said:
Observe to see if it happens when you're using other apps too. Chrome has been notorious for causing all sorts of problems, like reboots, freezes, etc on some devices.
Also it may be worth installing Chrome Samsung Support Library.
Sent from my SM-P600 using Tapatalk
Click to expand...
Click to collapse
Thank you for the app. I installed it and will keep watching for it again.
swampystorm said:
Hi guys
I have moved from iPhone to a note 4 and loving it!
I was just wondering if anyone has found the touch screen occasionally doesn't respond to their touch and you have to touch it again. On the iPhone it only ever missed a touch if my finger was in the wrong place, but it never happened on the keyboard. Every so often maybe 5/6 times a day I touch a key on the keyboard and nothing happens, when I try again it's fine. I can't reproduce it, because when I tap anywhere on the keyboard something gets pressed. I was just wondering if this was normal?
Hope you are enjoying your phones!!
Click to expand...
Click to collapse
Got the same problem after 2 months of normal usage... I initially though I had installed a third party application which was causing the system freeze but this was not the problem.
- tried factory resetting and not installed any apps, but it is still happening
- When this happens if I take out the spen .... surprise it work. The pen allows me to do anything... But the touch screen does not work with fingers...
- I used the pen to reboot the note4... Still the same problem after reboot... I ended up doing a battery pull and that fixed the issue for.... a couple of minutes... Then the problem came back....
The only solution remaining was to return the phone.... They gave me a Note3 while my Note4 is being repaired...
That's a shame for a product of that price!
:crying:
Same thing is happening with my 2 months old note4 since two weeks ago. An horizontal line 1.5cm in width about 1/3 from the bottom of the screen, became unresponsive. At reboot it works sometimes then it becomes unresponsive again. It looks like in the image I attached, the difference is that the area is horizontal, not vertical. I'm taking my note4 to the store today for warranty, hopefully they will replace it. I haven't abused the device in any way, I have a screen protector since its first day.. I really hope this isn't a serious problem that affects many users.
Just like some of you mentioned above, the pen has no issues on any area of the screen.
Cheers!
amwebexpert said:
Got the same problem after 2 months of normal usage... I initially though I had installed a third party application which was causing the system freeze but this was not the problem.
- tried factory resetting and not installed any apps, but it is still happening
- When this happens if I take out the spen .... surprise it work. The pen allows me to do anything... But the touch screen does not work with fingers...
- I used the pen to reboot the note4... Still the same problem after reboot... I ended up doing a battery pull and that fixed the issue for.... a couple of minutes... Then the problem came back....
The only solution remaining was to return the phone.... They gave me a Note3 while my Note4 is being repaired...
That's a shame for a product of that price!
:crying:
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same thing happen to my note4 today. the only difference is that yours was fixed for a couple of minutes after removing the battery. my note4 wasn't fixed after that. Only S-pen works, touch screen with fingers wont work. you mentioned you're note4 is getting repaired, did they tell you what may have happened to it so that i'll get an idea of the cause..
You found the appropriate thread, I was just now going to share the link to this thread with you as well as quoting what others experienced,
http://forum.xda-developers.com/showpost.php?p=56313609&postcount=6
http://forum.xda-developers.com/showpost.php?p=56464866&postcount=8
http://forum.xda-developers.com/showpost.php?p=57302776&postcount=9
http://forum.xda-developers.com/showpost.php?p=57304242&postcount=10
http://forum.xda-developers.com/showpost.php?p=58421560&postcount=12
http://forum.xda-developers.com/showpost.php?p=58452707&postcount=13
Never purchase a device without a return / DOA policy. Not worth the hassle. If it hasn't been 30 days, you should call your credit card company or Paypal and place the amount on dispute, wait, you purchased from another market, please tell you didn't pay by cash.
vjevardone said:
same thing happen to my note4 today. the only difference is that yours was fixed for a couple of minutes after removing the battery. my note4 wasn't fixed after that. Only S-pen works, touch screen with fingers wont work. you mentioned you're note4 is getting repaired, did they tell you what may have happened to it so that i'll get an idea of the cause..
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I have this problem after I flash CWM recovery, before this was flashed with twrp recovery, I reflash stock rom with odin, I flash many times CWM and TWRP and I still have the problem, my warranty it's void now but I think to go at Samsung store to see if they solve my problem. This problem look like a driver for touch corrupted, if somebody find it out how to fix or have any ideea please weritte here, thanks you
I've started to have this problem as well, lower part of the left side of the screen sometimes registers touch instead of scrolling! Very annoying, tried to update recovery, tried tapping screen, doesn't help. The worst thing is I cannot reproduce the issue at will... It seems pretty random.
hi
inter *#2663#
and select fw software.
farnam-ferdosi said:
hi
inter *#2663#
and select fw software.
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Unfortunately, if the phone is on Verizon, the dialing codes will be disabled.
Potential fix.
Please excuse the necropost But I came here looking for a solution from google and others may too. I found a way to solve this issue/s.
There appear to be two issues affecting this.
1. Overloading the processor.
2. Static.
If your touch input is lagging or doesn't register at all but then suddenly does a few moments later, its likely a type 1. problem. I fixed this by disabling resource intensive features such as s voice. This also improved battery life and overall performance considerably.
If touch simply doesn't work at all, but s pen works fine then the problem is more likely type 2. That being static buildup in your person. Simply touch something that can ground you and it should fix the issue. A metal tap should work. Be wary, you might even get a little zap as you discharge