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Just been speaking to Vodafone to check my order status, as they were supposed to call when more stock was due yesterday. Been told by one of the managers that they were told late yesterday that they now have no future stock dates, as HTC were seeking to fix 'hardware issues' with the phone. She used the word recall when referring to existing Vodafone phones, and then mentioned the camera explicitly.
So for those of us with unfulfilled orders the wait continues.
And for those whose phones see the world with a pink hue, a hint of things to come? Anyone else spoken to Voda in the last 24 hrs?
I thought the pink hue was a software issue, or at last that is what HTC were reported to have said a few days back and they said they would be releasing a fix. If it is a hardware issue I wonder if the same recall is going to apply to HD2s from other networks, like O2 for example? And if those already sold are going to be swapped?
I'm not too fussed anyway as the hue on mine is barely noticeable, but I have seen photos from some where it's frankly terrible. Despite the quality of a camera on a phone being fairly low on my list of important features, if I owned one of those I would be interested in a swap.
I assume the Vodafone dont know what is really happening, I dont think HTC would lie about this huge issue.
After a week of tests on my handset that I sent to HTC repairs. HTC are returning it back to me without them doing anything apart from installing logging software that identifies the sms issue.
It has been explained to me several times that it [camera] is a software issue that can only be fixed with a patch that will be released as soon as they can, they are working on it.
I had a call from Voda yesterday (since I emailed a complaint to the UK CEO, I get regular update calls lol) to say that the stock they were expecting hadn't turned up and that the next delivery *should* be 2nd December
Edit: got another call this afternoon from the nice girl who is keeping an eye on my order to inform me that they may get some earlier than the 2nd, she's going to call me back on Monday.
I have a HD2 from Vodafone and mine is ok ok no problems with the camera. Got it last week
Only yesterday, I was told 11th December by a Vodafone rep, middle of next week by a T-Mobile rep, and possibly monday by an O2 rep.
All of these companies were meant to give me a call as soon as the hansets came in. It turns out I've missed 1 delivery by T-Mobile, 2 by O2, and 3 by Vodafone even though I ordered with them some 3 weeks ago!!!
I also thought the camera was an issue that HTC are working on. If there was to be a recall t would be for all phones, as Vodafone ones aren't branded.
Damn this is turning out to be a hard phone to get.
I had put an order i with Voda Business and voda general public. The latter said it would be with me by Sat, i called on the Friday to confirm and was told that a small batch came in but wasn't available to their department therefore wasn't available for me and they projected the next batch would be in around the 11th of Dec.
I then called back to make my feelings heard and was told that one would be with me by Monday and was already in transit. This it turns out was the phone i ordered through the business department which must have priority over regular customers.
I haven't heard anything regarding recalls etc but haven't spoken to them since Friday, so i'm really hoping it will be here on Monday. If not i won't be happy!!!!
Just to confirm the 11 december date. Vodafone UK informed me on 27/11 (which I had been previously told was the date the HD2 shipment where due into their warehouse) that this will not now be until 11/12.
However if there are hardware issues this may well drift into 2010.
I'd hazard a guess the delay is due to some of the bugs noted in this forum seen on the first shipped ROM.
As many people have said here - the average mobile consumer expects their device to just 'work' when it comes to the basics (calls, sms etc). Vodafone aren't doing their own ROM but instead taking what HTC have provided; this means bugs and all. Trouble is while the average WM user who has paid £500 from Expansys etc would come here to look to fix such bugs, the average Vodafone user would be on the phone / back to the Vodafone shop complaining that their phone is "rubbish, doesn't work, can't use it, refund please". I'd therefore guess this is why they are delaying accepting HTC shipments - until their own QA people are happy.
For the record - while I understand this view - I personally would MUCH prefer them to just send me a phone and I'll update it to later firmware when available. But that's just my personal preference! Guess such things are the price you pay when a high end tech gadget like the HD2 attempts to make it into the mainstream consumer market - you're never going to please everyone. On the one hand HTC should have probably done a bit better with their QA, on the other hand no doubt they were under pressure to release. Whichever way they could have jumped their would have been complainers!! I mean, the people on here complaining about basic bugs - would they have been happier if the phone was delayed until say March next year?! Maybe some would've been, but probably not most.
IMO HTC have to keep people on-board by providing updated ROMS / Hotfixes quickly - weeks not months.
Just my opinion..
How long do these hotfixes take to come? I mean, shouldn't some HTC programming team be able to fix all this in ONE DAY?? (*providing it is software problems of course).
I am stuck here with a faulty handset that O2 can't replace because they have no stock. I'm just wondering whether to ditch it and go with another manufacturer. Even if it was working perfectly (which I somehow doubt will happen) it's still a total nightmare typing on the virtual keyboard. I have to correct virtually every word I type and for a previously hardcore texter, I have actually come to loathe texting. It has become a chore!
sunking101 said:
How long do these hotfixes take to come? I mean, shouldn't some HTC programming team be able to fix all this in ONE DAY?? (*providing it is software problems of course).
I am stuck here with a faulty handset that O2 can't replace because they have no stock. I'm just wondering whether to ditch it and go with another manufacturer. Even if it was working perfectly (which I somehow doubt will happen) it's still a total nightmare typing on the virtual keyboard. I have to correct virtually every word I type and for a previously hardcore texter, I have actually come to loathe texting. It has become a chore!
Click to expand...
Click to collapse
Sounds like the HD2 isn't for you re. txt'ing. I felt similar around 2 yrs ago (in that I hated touch screen phones for txt'ing) but have since come round. Each to their own.
Re. the hotfixes etc, sadly turning them around in a single day just isn't realistic. Maybe on a home-brew app, but it is with these sorts of timelines which lead to the mistakes in the first place. I'd say you'd be looking at a turnaround time of 2 weeks MINIMUM from bug identification to public release, most probably longer. While it certainly isn't ideal I'd be happy if they turned things round in <1 month.
I know, I know, not ideal the bugs are there in the first place, but such is life!
hmm... I can undestand what youre saying and I can agree in some of it. But if it is a hardware error with the camera, is dosen´t fit under the decription "bug" in my opinion
As to whriting on the HD2 I totally disagree, it´s so nice and i whrite very fast on it
madindehead said:
I also thought the camera was an issue that HTC are working on. If there was to be a recall t would be for all phones, as Vodafone ones aren't branded.
Click to expand...
Click to collapse
Hi Madindehead - is there a way of checking my vodafone internet usage? Cant seem to find it online on my account page?! I know there is a fair usage policy of 500MB but when I checked my phone this morning the notification tab stated I had been connected to the HSDPA network for 6 hours?! am I right in thinking this is just the connection being kept alive?
Also is there any software out there that can monitor my 3G connection?
I wouldn't worry too much about the FUP to be honest, I don't know anyone who got told off for going over. Plus I think that if everybody tries to stay below it they'll never change it, on the other hand if the majority of people goes over it they might "officially" raise it.
Got mine this morning, woot. Would have had it yesterday but Royal Mail suck...
chrisnz1947 said:
Just to confirm the 11 december date. Vodafone UK informed me on 27/11 (which I had been previously told was the date the HD2 shipment where due into their warehouse) that this will not now be until 11/12.
However if there are hardware issues this may well drift into 2010.
Click to expand...
Click to collapse
they had a huge batch in on Monday 30th November
Starfury said:
they had a huge batch in on Monday 30th November
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Click to collapse
Correct, I ordered mine on-line last night and have an RM tracking number for it to be delivered tomorrow morning
I got mine from Vodafone yesterday, not branded in anyway at all.
My mate got his too from Vodafone on Monday.
Problems I have so far
1. Can't send SMS messages at all!
2. Bluetooth wont switch on
No issue with the camera so far, battery life not too bad.
Can't get any twitter or facebook updates to notify me when screen locked, but then I havent read the manual!!
Lovely phone though
fz9999 said:
Correct, I ordered mine on-line last night and have an RM tracking number for it to be delivered tomorrow morning
Click to expand...
Click to collapse
You're lucky then! I've ordered through Vodafone business, and they can't access the online stock (why not?) and won't get their own stock until 14th December.
Frustrating.
Aww just got delayed I believe for shipping. Ordered on the 14th and got the email
Dear Customer
Greetings from Notion Ink!
We would like to inform you that we have started shipping your device from the 4th of March and will be dispatching them in batches until the 14th of March.
Please note that as a standard procedure, after the devices are dispatched from our factory, it takes upto 48 hours for transportation to the port, customs clearance before the shipments can be forwarded to international destinations.
You will be able to use your order number to track your Adam once our logistics partners process your order for dispatch. They will contact you about the same once this has been done.
We really appreciate your patience in this matter and we will keep you updated about the process.
I got it too. I ordered on the 10th.
Sent from my Nexus One using XDA Premium App
I got it too. I ordered on the 10th.
Same
Same here, ordered 10th
** ESTIMATED ** Shipping date...
"PRE" Orders by experience may take much longer to deliver.
-CC
I ordered on the 9th and just got the same email. Kind of B.S. since I've been reading reports of people ordering the 9th and receiving shipping confirmations as early as the 5th. 15 months of waiting for this thing, another week can't be that bad, but damn it sucks...
Just got update from NI. My Pixel QI + Wifi has shipped!
the3rd said:
Just got update from NI. My Pixel QI + Wifi has shipped!
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Click to collapse
WOW thats good 14th feb order shipped. I checked after seeing that and I also got shipment under process. Thanks for the up.
Don't be fooled by the "Shipment under process" - this does NOT mean your Adam has shipped. Until you have a TNT tracking number - assume it hasn't.
Now, I really don't want to call NI liars, without having the full information, but the reality is that the spreadsheet created by NIA members contains 800+ entries for PO2 orders. NI said that they are shipping in batches "every day, until 14/Mar". But the spreadsheets have NOT been updated at that rate - there's still only 120 entries that have shipped.
One might say, that relying on spreadsheet data is not a good idea, because data gets stale and not updated, etc. But the fact is, scine ESD changed to "Shipment under process", 170 people have already update their entries in two days - hence, I assume that any other change would have been recorded as quickly - or at least there would be some signs that there is at least ONE extra item shipped. This leads me to conclusion that Adams were NOT shipped in batches "every day".
As for the current status not meaning that it's "shipped" - well, for one it doesn't say "shipped", but there's also the case that it changed around the same time (weekday+time) as the ESD changed 25/Feb-10/Mar -> 3/Mar-10/Mar which, given all the other unclear communication history from NI, makes me suspect that this change is an automated change.
Once again, repeat after me: the order is NOT shipped until you have a TNT tracking number.
Hey guys!
I just wanted to celebrate the 1 month anniversary of my notion ink adam with you all.
1 month ordering anniversary that is
PO3? Future, cancellations, iPad2 or any other alternative Tablet, consider this..
Seriousness to consider, if they haven't already shipped, or at least aren't already built in the factory, delays could be worse.
With recent events in Japan, maker of many IC chips used in most electronics, production has been affected.
If they don't already have everything to assemble current Adams, indefinite delays are to come.
Those waiting to order an Adam after PO2, may have a long wait if they don't already have them assembled or ready to assemble.
This delay will affect even iPad2 and other tablets/devices, prices may even sky rocket.
-CC
Bah, I'm really hoping they are on their way soon. However, I won't be surprised either way : /
See it's that we are not understanding how time is calculated..
When they said in the email 48 hours from the 14th, they meant divided into 8 hour work days.. So that is roughly 6 working days +/+
Perhaps next week..
-CC
EDIT: [10:28] <Tachyon1> clockcycle|awy: unless you ask again, in which case it will be "In 48 hrs" again.
clockcycle said:
Seriousness to consider, if they haven't already shipped, or at least aren't already built in the factory, delays could be worse.
With recent events in Japan, maker of many IC chips used in most electronics, production has been affected.
If they don't already have everything to assemble current Adams, indefinite delays are to come.
Those waiting to order an Adam after PO2, may have a long wait if they don't already have them assembled or ready to assemble.
This delay will affect even iPad2 and other tablets/devices, prices may even sky rocket.
-CC
Click to expand...
Click to collapse
The delay is more likely on Pixel Qi's part. And, divining from their website (www-dot-pixelqi-dot-com/), Pixel Qi's manufacturing facility is in Taipei. Thus, it is likely NOT affected (directly.) I really think that NI has all the parts, EXCEPT FOR the PQi screens.
Just my opinion, based on reviewing the spreadsheet OFFICIAL Mirrors:
1: tiny-dot-cc/NI-tracker-na
2: tiny-dot-cc/NI-tracker-nih
3: tiny-dot-cc/NI-Wordpress
(I could be wrong, but I really doubt it.)
Payed on 11th December, still not arrived.
LCD version. Payed on 11th December, still not arrived!
Preordersupport wrote about customs clearance problems and keeps silence for more than 3 weeks.
Silence is broken
http://notionink.wordpress.com/2011/03/29/breaking-the-silence/
I've been holding off on purchasing the early batches of Nexus 7 due to the quality issues which some are having. I think I'm getting set to move forward.
Does anyone know if Asus has started shipping August manufacturing batches?
If yes, will you please share where you purchased and quality of your Nexus 7?
BostonDan2 said:
I've been holding off on purchasing the early batches of Nexus 7 due to the quality issues which some are having. I think I'm getting set to move forward.
Does anyone know if Asus has started shipping August manufacturing batches?
If yes, will you please share where you purchased and quality of your Nexus 7?
Click to expand...
Click to collapse
Staples. Bought August August 10. Flawless soo far...
Sent from my Nexus 7 using Tapatalk 2
---------- Post added at 03:30 AM ---------- Previous post was at 03:30 AM ----------
oh...8 gig btw
Sent from my Nexus 7 using Tapatalk 2
Paid for my Nexus 7 on July 31st from Play Store, got it on 8/6, no screen lift, all sensors working, speaker sounds fine (didn't test headphone jack yet), NFC works, overall everything seems fine.
Received replacement august 10 not a single issue
Sent from my Nexus 7 using Tapatalk 2
BostonDan2 said:
I've been holding off on purchasing the early batches of Nexus 7 due to the quality issues which some are having. I think I'm getting set to move forward.
Does anyone know if Asus has started shipping August manufacturing batches?
If yes, will you please share where you purchased and quality of your Nexus 7?
Click to expand...
Click to collapse
Don't let the few people with problems hold you back. Out of the tens of thousands (maybe more) of people that own this device on this forum. Only like maybe 50 have had some type of problem. It most likely won't happen to you.
I honestly would love to know how best to inquire or determine this - I actually called google twice on this, but it's understandable that they wouldn't know or have an answer to such an odd (yet relevant to us enthusiasts) on that. They were honest and are totally aware of the hardware issues to both the screen flicker and lift (popping sound on the left side).
How can you tell? e.g. CHECK NUMBER? I'm not sure if that is even one way to fully say... purchased mine from walmart and it does have the lifting issue, but I'm not totally bothered by it to immediately return - super easy to do there (plus I have friends in customer service ).
For what it's worth, my check number was 1047. I am sure such things were discussed in the multitude of.defects posts, and I was actually going to search a start a new post in how best we could figure out newer (hardware issues corrected) batches...
Can the OP retitle the thread on that perhaps; rather than stating August batches - for I still doubt that it's an actively regulated process for such a short notice - figure by Sep/Oct Asus+Google will abide by and solve these problems better.
Note that those units with serial numbers starting C80 will have been built in August, as opposed to C70 units built in July. Also, there's absolutely no guarantee that being built in August means that any issues have been resolved--new builds could have been injected into production in July, later in August, or September, or whenever.
For those folks who bought theirs in August, what do your serial numbers start with?
Bought my 7 on July 14th at Sam's Club...it's in perfect shape. Just buy one.
Sent from my Galaxy Nexus using Tapatalk 2
The Manufacturers Date is located on the OUTSIDE of the box part of the SSN number.
Not to be confused with the electronic serial number (Found via Settings > About Tablet > Status ... "Serial Number")
The SSN number is a series of letters and numbers but the first 4 are significant with regards to the mfg info...
C Is the YEAR
7 Is the Month it was made
0 Not sure what this mean
K is for the hardware revision
So a unit mfg'd in August, it would have C8?? as the starting SSN number.
It might be stamped in the inside of the unit, but it is on the outside of the box that the unit comes with along with a number of other numbers.
Agree, there is no guarantee that problems have been fixed in later builds, but i am hoping that Asus/Google are taking action to reduce returns and increase overall quality on an ongoing basis.
m0ckery13 said:
Bought my 7 on July 14th at Sam's Club...it's in perfect shape. Just buy one.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Any chance you get the $25 play store gift card when you buy it from retail like sam's club?
BostonDan2 said:
Agree, there is no guarantee that problems have been fixed in later builds, but i am hoping that Asus/Google are taking action to reduce returns and increase overall quality on an ongoing basis.
Click to expand...
Click to collapse
I tend to think it's too soon for Asus to have made serious changes to their manufacturing process. Thing's only been in people's hands generating defect reports for a few weeks. September's batches, maybe... Personally, I'm about to return my third Nexus. First from Google Play had screen lift; replacement had worse screen lift plus a dead pixel. Today I picked one up from a local Wal-Mart, only to find it had worse screen lift than either of the other two. I'm giving up for now, maybe try again the middle of next month.
Midnitte said:
Any chance you get the $25 play store gift card when you buy it from retail like sam's club?
Click to expand...
Click to collapse
You do as soon as you log Into your Google account
Po1soNNN said:
Don't let the few people with problems hold you back. Out of the tens of thousands (maybe more) of people that own this device on this forum. Only like maybe 50 have had some type of problem. It most likely won't happen to you.
Click to expand...
Click to collapse
I'm on my third defective nexus 7. Guess I have the worst luck in the world. Lots of other people are in the situation.
sirscrubsalot said:
I honestly would love to know how best to inquire or determine this - I actually called google twice on this, but it's understandable that they wouldn't know or have an answer to such an odd (yet relevant to us enthusiasts) on that. They were honest and are totally aware of the hardware issues to both the screen flicker and lift (popping sound on the left side).
How can you tell? e.g. CHECK NUMBER? I'm not sure if that is even one way to fully say... purchased mine from walmart and it does have the lifting issue, but I'm not totally bothered by it to immediately return - super easy to do there (plus I have friends in customer service ).
For what it's worth, my check number was 1047. I am sure such things were discussed in the multitude of.defects posts, and I was actually going to search a start a new post in how best we could figure out newer (hardware issues corrected) batches...
Can the OP retitle the thread on that perhaps; rather than stating August batches - for I still doubt that it's an actively regulated process for such a short notice - figure by Sep/Oct Asus+Google will abide by and solve these problems better.
Click to expand...
Click to collapse
update/edit to a presumably long thread to be - my SSN begins with C60K BC2XXXX5 - who knows if a production date can be figured from a P/N or SSN or CSSN or Check Number determinant ??? It would be nice to hear from Asus on that aspect - perhaps someone may have called/talked to them?
c70 here and all is perfect so far.
I have a C60 from Walmart and I bought my girlfriend one from Gamestop which is a C70. I checked hers for defects before sending it to her.
Mine had some touch issues when first setting it up but has been fine since, so I think it's software related and hers had no issues. Her screen is slightly warmer then mine. Neither have dead or stuck pixels. Mine has zero screen lift, hers has very minor screen lift. Other then that they're the same.
Ordered mine July 27 from Currys UK
Received Aug 9th.
All okay so far looks and feels very nice.
jimbrechin said:
Ordered mine July 27 from Currys UK
Received Aug 9th.
All okay so far looks and feels very nice.
Click to expand...
Click to collapse
C60 here from Google Play, bought a week and a half ago. Very tiny bit of screen lift. I ignore it, it affects nothing.
got a gel case goes around it, no problem.
C70 here all perfect no defects apart from the screen washout problem which is software problem on all devices tegra3 problem.
I find it quite unprofessional to have people pre order a device in September and have them arrive 2 months later. How can you announce your best phone ever (for both companies) and be so woefully prepared for the demand it might incur? I'm having second thoughts on getting the phone since I have no idea when I might receive mine since Google and Huawei have yet to get their act together in rolling out the product
Have you tried buying any previous nexus? By far the best release yet!
Doesn't your pre-order have a date? That would be the latest you would have your unit shipped.
No, I'm OK with it.
Yep, best by far. Especially after being involved with the 4, 5 and 6 failed launches!
This is my favorite so far. No issues thus far.
Best handling it this way rather than having people refresh the page every second because product went out of stock within 2 minutes of release.(previous nexus releases)
Very happy.
Order date: Sep 29, 2015 1:05:16 PM CDT Estimated delivery date: November 10 – 12, 2015.
Phone will be delivered to me tomorrow.
Ordering process yes. However... Shipping order is jacked up AGAIN. Ordered 9/29 within 15 min of link going live. 32GB Graphite. There are people with tracking information that purchased 10/21 and have shipping confimation while mine sits in processing purgatory. Card was final charged 3 days ago. Still hasn't gone anywhere. This happens to me every year.
Almost as bad as a Best Buy launch ....
I don't mind this release style at all. I really don't see what OP concern is. Google has turned a 'quickest to order before servers crash' to 'just order and be patient, we won't charge you'
Sent from my Moto X using Tapatalk
Disappointment? That would imply I had expectations which conflict with what was promised. I have no such expectations.
In the announcement event, they simply said "later in October" concerning ship dates. During the preorder process, everything was clearly spelled out. How could I be disappointed? My only expectation is that the products I ordered will arrive safely by the time they indicated.
I'm pleased with the order process this time around. As for delays well that is common on pre orders these days. I'm just happy that I got to order, much better than trying to catch a one or two minute in stock window like in the past.
Disappointed, nah. one of the biggest tech company in world can't handle preorder. How the hell do you sell out preorder? Just take the damn order and give a 4-5 weeks eta. Don't tell me you can't get huawei to make your phones in 5 weeks.
I'm rather disappointed that Germany was not a part of the countries that could preorder it first. I simply don't get it...
It's a pain yes. But it happens this way every year. I'm just surprised they haven't fixed it much over the years. I'm waiting on a Frost 64GB - No one has gotten a Frost yet, so we'll see if the ship date is hit, Nov 2.
http://gizmodo.com/if-you-ordered-a-nexus-6p-and-it-hasn-t-shown-up-good-1739119538
Sent from my HTC One using XDA Premium 4 mobile app
Like previous people have mentioned. Most (if not all) of the Nexus launches were pretty terrible.
I wasn't expecting much so no .. not disappointed.
I ordered, was given an estimated ship date and it has shipped early. I call that a success.
abraxo said:
I find it quite unprofessional to have people pre order a device in September and have them arrive 2 months later. How can you announce your best phone ever (for both companies) and be so woefully prepared for the demand it might incur? I'm having second thoughts on getting the phone since I have no idea when I might receive mine since Google and Huawei have yet to get their act together in rolling out the product
Click to expand...
Click to collapse
You do realise that these were pre-orders, right? This is exactly how the concept of a pre-order works.
Dissapointed, yes. The roll out in the US might be not that bad. But there are other countries besides US. In Europe we are still waiting to preorder. Such a slow rollout. Google needs to learn from Apple and bring their **** together and roll out the devices from day one.
Just happened to have a look at BB's online ordering site directly, after noticing that Rogers had taken the Priv off their site entirely, and was graced with the following info:
The smartphone is expected to start shipping the week of November 23, 2015.
It's also still listed as a 'pre-order' through their site, too. This does not bode well all-around. A few days delay is one thing, more than 2 weeks could very well drive that final nail into the BB phone coffin. I'm hoping that my reservation with Rogers doesn't end up taking that long to fulfill...
Source: http://store.shopblackberry.com/store/bbrryus/en_CA/pd/productID.328095900/categoryID.66826200
Update: Looks like I got lucky, my reservation just went to In Progress, but it looks like others may not be so lucky.