Look at this great support I got. Copy and pastied responses several times. Apparently we all should call the galaxy hot line or something.
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Elena'
Elena: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
Customer: My family bought three fascinates in anticipating the ultimate android operating system called Froyo 2.2. When will I get this update? Will I get it this year at least or do I have to wait another year?
Elena: I understand that you want upgrade the device from Android 2.1 to 2.2 . Am I correct ?
Customer: Yes that is what I mean.
Elena: Unfortunately there is no update available at this time for your phone model, nor is there an estimated date of one being released. We are unable to speculate when/if a software revision might be available due to the fact that this might lead to inaccurate information and confusion.
Elena: Should this become available, it will be posted on our website in the Samsung Download Center.
Elena: Samsung is working on these and we will release the software soon.
Customer: Thats not even you typing, you copied and pasted that, I saw that exact response on forums.
Customer: I regret buying 3 of these phones.
Elena: I can understand your situation and how frustrated you are at this moment.
Customer: I will never buy another samsung product again.
Elena: I would have surely helped , if I had any other information regarding them.
Elena: As this is a basic level support we have limited access to our database. I have provided all the information that are available in my database.
Customer: You do have more information, you are with holding it from me.
Customer: Then let me talk to someone higher up please.
Elena: However, I suggest you please contact our Samsung Customer Support Team. You can reach our Galaxy handset support team at : 1-877-392-4252,Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST). They will be glad to help you with this.
Customer: Honestly, it 2011, Froyo was released last year and you can't even give me an eta on when I will get 2.2/2.3, thats disgraceful.
Customer: Please if I can talk to your manager that would be great.
Elena: I apologize, if I had the information available with me I would have surely provided you in this chat session.
Customer: Then may I please talk with your manager.
Elena: Tha manager is only available in Phone support only.
Elena: Yes, please contact our Samsung Customer Support Team they will transfer the call to the Manager.
Customer: Do you have the information as to why I DON'T have 2.2?
Elena: I apologize, we don't have that information available in my database.
Customer: I highly doubt that, I know how customer service works. You can make the call for me and find out the information I need, please do so.
Elena: I am really sorry, if I had the access to do that i will definitely arrange a call for you in this regar.
Elena: regard*
Elena: I don't mean to rush you, but I haven't had a response from you. Are we connected?
Customer: Do you have the information as to why the Galaxy S has 2.2 in the UK and other countries but the phones based off of it don't?
Customer: Such as the epic, captivate, vibrant, and of course the fascinate?
Elena: No, I don't have that information available, that is the reason I asked you please contact our next level support so that they will be glad to help you with this.
Customer: Fine
Elena: Is there anything else that I can assist you with?
Elena: It was a pleasure assisting you. Thank you for contacting Samsung Technical Support. If you have a minute, please click on the blue “X close” button to receive a transcript of your chat and fill out a brief survey to help us serve you better. Have a wonderful day!
Customer: Yes
info: Chat session has been terminated by the Samsung Agent.
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To top it off, she HUNG UP ON ME. I was about to ask if an update would coem to fix gps. Oh well switching to HTC next time.
I must say, it sounds like you were harrassing the rep.
A Guy my brother works with was just complaining about his Droid X due to the 2.2 release he received two weeks ago. I understand why the devs want the release but for the rest of us, patience will serve us best.
There is a GPS fix on the forum. Do some searching and enjoy the fruit of our developers' labors.
tonu42 said:
Look at this great support I got. Copy and pastied responses several times. Apparently we all should call the galaxy hot line or something.
To top it off, she HUNG UP ON ME. I was about to ask if an update would coem to fix gps. Oh well switching to HTC next time.
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Click to collapse
Dude, you are a freakin ignorant dumbass. The only people that have info on the ETA of the 2.2/2.3 update are the Samsung developers and Verizon rom builders, not customer support. Please do yourself a favor and shutup or work a customer facing job to realise how it is to be not in the loop.
Sent from my SCH-I500 using XDA App
Dont worry ...Good news The iphone is headed to Verizon to save us all from the ugly robot they call Android.
Sherwood1 said:
Dont worry ...Good news The iphone is headed to Verizon to save us all from the ugly robot they call Android.
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Click to collapse
I really hope you're joking, but judging by the rest of your posts, I'm sure you aren't. In the admittedly short time I've had playing with iPhones, I can honestly say that they're absurdly overhyped. They really don't do anything better than any other phone on the market. Plus, Apple is content with repackaging the same thing(more or less) time after time with relatively minor tweaks and adjustments to keep their consumer base hooked. The iPhone isn't going to save anybody from anything, because by the time it actually comes around to Verizon, there be even more advanced phones on VZW(dual core, 4g, 2.3, etc). The iPhone will just seem antiquated by comparison(to the ones that actually give a damn about phone hardware/software) and that's an honest fact, not me being biased or a fanboy. This is just my 2 cents, it's kind of ridiculous for you to come and post that in an Android phone section of the forum. On topic, I have to agree with bwheelies. Working in an area where I have to deal with irate customers daily really gives me another perspective on things like this. It's really difficult to answer questions people have when the info hasn't trickled down to me and they continually press the issue and get pissed about it.
I'm really starting to think that a moderator on here should create a general rants and raves section like Craigslist, that way if we want a good laugh or to read something completely rediculous, we could go there instead of it flooding the important forums. People like you should be banned from here. Do us all a favor and search next time, you will see that there are at least 3 other posts almost identical to yours that you could've given your 2 cents two.
so fresh and so superclean.
Honestly I would hang up on you too. Why is it that people are so rude to customer service reps? Just imagine if you had to deal with people that are rude while you're doing everything you're allowed to, to try helping them. She's not the company, she had nothing to do with the software or hardware or the timeliness providers divulge.
From I-500 Powered By XDA
justin94 said:
I'm really starting to think that a moderator on here should create a general rants and raves section like Craigslist, that way if we want a good laugh or to read something completely rediculous, we could go there instead of it flooding the important forums. People like you should be banned from here. Do us all a favor and search next time, you will see that there are at least 3 other posts almost identical to yours that you could've given your 2 cents two.
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Click to collapse
I'm pretty sure you're directing that at me, so I'm going to reply accordingly. The only thing I did was reply to a troll being a troll. Wasn't really trying to rant, it just came out as that. I don't flood the forums with anything, generally my posts are on topic and direct. In fact, this is the first time I've ever ranted about anything. What exactly should I be searching for? Sherwood trolling more threads so I can just follow him around and comment? That's the definition of trolling. I've derailed this topic enough, and I sincerely apologize to the OP.
The best thing about the iphone possibly coming to vzw, is that it will rid us of the likes of sherwood1.
adrynalyne said:
The best thing about the iphone possibly coming to vzw, is that it will rid us of the likes of sherwood1.
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agreed.....
Mean Bro Greene said:
I'm pretty sure you're directing that at me, so I'm going to reply accordingly. The only thing I did was reply to a troll being a troll. Wasn't really trying to rant, it just came out as that. I don't flood the forums with anything, generally my posts are on topic and direct. In fact, this is the first time I've ever ranted about anything. What exactly should I be searching for? Sherwood trolling more threads so I can just follow him around and comment? That's the definition of trolling. I've derailed this topic enough, and I sincerely apologize to the OP.
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Definitely was not directed at you, more towards the OP.
so fresh and so superclean.
If I had been the rep, I would have done more then hang up. Why harrass them over something they have no control over?
adrynalyne said:
The best thing about the iphone possibly coming to vzw, is that it will rid us of the likes of sherwood1.
Click to expand...
Click to collapse
Yes, the little kiddies need the iLemming.
Guys The iphone will always lack in hardware sooner or later to Android.... a new android phone gets announced every day. But since the iphone was released no new phone has beat it in total hardware performance. And as far as doing anything better than android.....well it just offers more. what good is a OS when there are no applications on it.
Iphone wins in that area.
PS i was the guy that got banned for a few weeks cause i was handing out the Verizon leaked update to everyone...while mods were keeping it to themselves!! I didnt get it from them but they tend to keep things for themselves.
So your welcome, those who talk crap bout me, please show me one thing you offered....
BTW VOODOO the biggest joke in history and people still falling for it.
There was no reason for you to be such a douche. I work in customer service and we can't stand people like you. You think we know everything and that we just like to keep information from you to piss you off. We tell you what we know, and we often don't know much since we're JUST customer service reps. We're not the software developers, we're not corporate, and we often learn about things just before you do as the consumer.
You're not even being a **** head to the right person. You should find the contact information for Samsung Corporate and get a hold of them somehow. They're the decision makers and they're the people who decide when **** comes out, not customer service. I can speak from experience, if you're professional and conduct yourself in a polite manner you'll get results. Once you start being a complete ignorant asshole, we do the bare minimum for you.
I hope you're happy that you made an innocent person's day more difficult because you wanted your stupid software update.
So your welcome, those who talk crap bout me, please show me one thing you offered....
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I can show you several things. You can't show one. Yet you are repeatedly banned.
Sherwood1 said:
Guys The iphone will always lack in hardware sooner or later to Android.... a new android phone gets announced every day. But since the iphone was released no new phone has beat it in total hardware performance. And as far as doing anything better than android.....well it just offers more. what good is a OS when there are no applications on it.
Iphone wins in that area.
PS i was the guy that got banned for a few weeks cause i was handing out the Verizon leaked update to everyone...while mods were keeping it to themselves!! I didnt get it from them but they tend to keep things for themselves.
So your welcome, those who talk crap bout me, please show me one thing you offered....
BTW VOODOO the biggest joke in history and people still falling for it.
Click to expand...
Click to collapse
yag spelled backwords. Please get an iPhone asap. You have caused nothing but problems in these forums.
Sent from my Fascinate using Tapatalk Pro
Sherwood1 said:
Guys The iphone will always lack in hardware sooner or later to Android.... a new android phone gets announced every day. But since the iphone was released no new phone has beat it in total hardware performance. And as far as doing anything better than android.....well it just offers more. what good is a OS when there are no applications on it.
Iphone wins in that area.
PS i was the guy that got banned for a few weeks cause i was handing out the Verizon leaked update to everyone...while mods were keeping it to themselves!! I didnt get it from them but they tend to keep things for themselves.
So your welcome, those who talk crap bout me, please show me one thing you offered....
BTW VOODOO the biggest joke in history and people still falling for it.
Click to expand...
Click to collapse
trollin' hard eh
tonu42 said:
Look at this great support I got. Copy and pastied responses several times. Apparently we all should call the galaxy hot line or something.
To top it off, she HUNG UP ON ME. I was about to ask if an update would coem to fix gps. Oh well switching to HTC next time.
Click to expand...
Click to collapse
I'm embarrassed for you. I hope you know this doesn't help.
Sent from my Fascinate using Tapatalk Pro
Actually adrynalyne i just did!!! I gave out the Verizon Update no questions asked. You and others refused!!!!!!
I got banned because you think i need your permission to give something out!!!! I did people a favor and you held back!!!!
You offer VOODOO...garbage code!! Bricked more phones than god knows what!
Voodoo hahaha worthless and you know it!!
If you read the announcement like you were supposed to, you would have learned that you were not to release anything. But what do you read?
Hello everyone. I know this is not Xperia PLAY related and I am posting this here. But in the spirit of the XDA to see improvement from not only within but also the OEMs. I would like to extend a request that in this spirit that although many, if not all may or may not have a a Galaxy Tab 10.1 (which I do) if anyone would be kind enough to sign he petition to get Samsung to release Jelly Bean for the awesome tablet?
Here is the link. The goal is to get at least 1000 sigatures. I do not know if this petition will make a difference with Sammy but it doesnt hurt to try and it only takes a minute. Be advised after signing it does ask if you would like to donate to the website, you dont have to.
I am sure there will be users who will write a post that this is NOT Xperia PLAY related and you would be correct. But I do feel that the spirit of this community is to assist and to be a source of accomplishingments. So with that I would like to say thank you in advance. I am not demanding anyone signs this petition. Merely sincerely asking and hoping. Thank you.
Petition Link:
http://www.ipetitions.com/petition/update-to-jb-for-the-galaxy-tab/
i accedently pressed thanks, because this really needs to be in the forum for this device, or in general (not play general, but android general)
REPORTED
nickholtus said:
REPORTED
Click to expand...
Click to collapse
Dem caps totally makes it look
INTIMIDATING
Nexus 7 - Tapatalk 2
I posted this in the XP forum as I know a few people there who have this tablet. I do not know if they follow the Galaxy Tab forum. My hope was to make this petition known in the XP forum in hopes it would be noticed and get the signatures to needs to hopefully get Samsung to hear its customers.
I opened same toppic in S3 & S2 General Forum also in here make support.
Hi there friends. I have n7000 Galaxy Note like everyone in that forum. Last year i bought that phablet that were flagship device they gived updates but now?
Maybe Galaxy s3 & N7100 Note 2 phone owners are happy for their updated phones. But next year things will be different many people gived too much money for their phones like us but next year same problem they will say in here. Thats also for you also for us.
Push samsung spam their pages.
They are not giving answers Huawei giving more support more answers than samsung for their past devices.
Lets be together
So your message is: spam Samsung pages?
Interesting concept...
So... Huawei are good at giving updates huh?, hmmm.. Actualy i was eyeing on ascend mate.
________
Via GT-N7OOO using XDA_Elite App_HD
I think we have nothing to loose.
yes we have nothing to loose if 1000 person send message samsung and about updates we can change something. tryyunus istanbuldan sevgilerle
and also for huawei i bought ideos x5 aka u8800 we spammed their pages and then we taked updates maybe not too good update but we arciheved some way.
Oh, please stop it. XDA ist not the place to call for a spam war.
There are much more useful things you could do for the Note community here.
thaidai my friend here is community i know that. If we wont make that type of conversation what open source mean xda? We saw good potencial @ i9000 and HTC HD2. We have good developers owned Galaxy Phones. But Sammy is not relasing source code and proper documentation for our phones and phablets. And many users not making anything i mean that my friend we are community for make more usefull our devices. We must be together i m saying about to be together you are saying stop that **** maybe i said spam but i mean sending emails, sending tweets or whatever. No one will lose anything for sending one email or tweeting thats only making difference and waking up manufactures in their sleep
maybe you know about that but look : http://www.xda-developers.com/android/broadcom-releases-egl-drivers-for-samsung-galaxy-y/
Everybody wants more support for their devices isnt it?
Peace
ThaiDai said:
Oh, please stop it. XDA ist not the place to call for a spam war.
Click to expand...
Click to collapse
+1
they want to do business, so they will bring.
We alreadyvwill be enjoying 3 major releases on our note what else do you want from samsung???
GB>ICS>JB>>>near future the custom KLP...
Android phones are only supported with the updates till 18 months. Then no more updates. I hope in the past, in nokia times people didnt get any updates... the phone only has what it had when it comes out of the box.
We should be thanking both samsung for futuristic hardware and google for the polished updates.
Sent from my GT-N7000 using xda app-developers app
ThaiDai said:
Oh, please stop it. XDA ist not the place to call for a spam war.
There are much more useful things you could do for the Note community here.
Click to expand...
Click to collapse
This.
Read this post --> http://forum.xda-developers.com/showpost.php?p=36080843&postcount=2210
Then grow up. Spamming Samsung will do nothing but get you ignored.
Thread Closed.
I see it on g+....
... "Finally, just a note that Exynos 3 and Exynos 5 devices are not impacted by the information above. The Nexus S allows for a solid Exynos 3 base, and the Nexus 10 for the Exynos 5 base. We have an i9500 in hand and will be working towards bringing the Exynos 5 Octo platform up to release quality as well. "
well, i think we got offical cm for I9500.
goo.gl/xEhD5
'Will be working'
Sent using GT-i9505~
So this would be the Samsung Galaxy S4 i9500 'CyanogenMod Edition'
Sent from my Galaxy S4 i9500
finally he spilled the words thank almighty
is this confirm?
oh the word "release quality", wish im not hearing this word in my dreams
Oh for heavens sake...
Thread cleaned, can you take all your *****ing, whining and general crap off XDA and onto facebook or somewhere where I don't have to deal with it.
AndreiLux we are all well aware of what you think of the moderators on here, I think through your shed loads of anti-moderation posts you've made it clear so there is no need to go on and on and on about it, its getting old and boring reading/dealing with it. Enough is enough.
Edit:
AndreiLux said:
I was asked a question about something and I answered it how it it, and even avoided adding any details as to not escalate it. This is the first time somebody even asks about it or I publicly even mention it over the last several weeks, so if I that's your definition of shed loads, then deal with it.
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Click to collapse
You know well enough I was referring to your history of anti-moderation posts stemming from late 2012.
And despite your claims of not wanting to escalate it, it seems to me that you did want to escalate it because as with several of your posts you were plain nasty or your branch of sarcasm (whatever you want to call it) when there was no need to be and having that sort of tone in your posts is always going to draw a response.
Anyways, as I said, enough. If you want to continue this discussion then PM me.
Everybody, back on topic please.
Not sure if this type of thing is permitted, but here goes.
I've posted a note to Samsung on my blog to try and get them to include support for the new Camera 2 API in the Lollipop update for, at least, the Note 4 and S5. Sharing on FB, Twitter and tagging Samsung is the easiest way to try to get them to hear users.
An Open Letter to Samsung
It is too late for the S5 as updates have already been release...same thing for the Note 4. I didn't fully look at your letter, but perhaps state for future updates because the current is already done.
I don't have my Lollipop update yet. Regardless of whether it's the first update to Android 5 or subsequent is irrelevant. The point is that Samsung should support the Camera 2 API.
There are companies that do listen to their customers. And it's not unheard of for a company to change direction if enough of its customers express a desire for (or against) something.
I have seen it posted in the International Forum that "it's there but switched off". I'm sure we will see it in a future update.
I dont get all the negativity. If you don't want to help, don't reply and move on.
KingBeef said:
I have seen it posted in the International Forum that "it's there but switched off". I'm sure we will see it in a future update.
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Click to collapse
It's not there because Samsung doesn't use camera2 api. They made their own because Google still sucks at it.
Sent from my SM-N910T using XDA Free mobile app
From the Moderator
To all in this thread, post respectfully... Or Do Not Post.......easy
To the OP, Trying to use the camera2 is not as easy as it sounds, Remember, updates also need to be downwardly compatible, that makes enacting something much harder, or buggier.
So, couple that with then having all supporting app devs to adjust or modify their apps to work with it...... just not as simple as releasing a new feature or update.....
Ok people, please be kind when posting, be respectful thanks ~~~ oka1