Related
Overall I have had a great experience with this phone. It is fast, has great hardware, and even had some faith in Samsung for Froyo fixing some of the problems I was having with it. However, when I arrived at school today I pulled my phone out my pocket to check my text messages, and low and behold my screen is shattered internally. My phone does not have 1 scratch on it and has been babied like crazy. This is completely unacceptable for a ~$600 device meant to be transported in pockets and such. I don't have TEP but I will be up at Sprint raising hell until either I walk out of there with a new Epic or Evo.
Has anyone else had this issue happen or have any luck with Sprint fixing it?
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
styckx said:
Obviously while in your pocket it was not "babied". Phones don't magically break without a reason.
Sent from my wrist watch calculator
Click to expand...
Click to collapse
x2..not to raise any wild hairs, but you obviously bumped it up against something. Sprint will replace your screen, but for $35. And thats only if you purchased the Epic after they changed their insurance rules. If you don't have TEP and you bought the phone before that, I don't think there is anything Sprint will do for you. Someone correct me if I'm wrong.
Also, I worked in wireless sales for a little while..please don't believe you are going to walk into the store and just magically get swapped out for the Evo. You will get what you have, an Epic. The Epic is an overall better phone anyway, minus the amount of dev support.
Be polite when you go into the store, thats the best way to get someone to side with you.
For what's its worth for those who aren't MOD EDIT: LANGUAGE it was an obvious hardware defect as I take extremey good care of my s***. I got it replaced on the spot free of charge.
Flaming quote removed
I've been called worse, thanks for the compliment! ;D
Welcome to the forum, btw..you probably won't be here long!
What an ironic name you sport.
Congrats on your replacement, though, I guess not everyone's a cynic like us.
I think sprint honers the 1yr manufactures warrantee regardless if you have insurance or not. Just have to fall into that category of a defect or something.
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
dannyniceboy said:
I was voicing concerns over the build quality of the screen in my phone and asking if anyone else had similar experiences to find out if I am the only one this has ever happened too or if there are any known issues before going into the store. Instead people reply with smart ass emoticons . Pardon my frustration . And btw you guys must have a lot of faith in a company that mass produces millions of phones to not even consider the fact that maybe just maybe a sub standard panel was put into a phone. I take it none of you lived through the debacle that was the moment. So since no one else seems to have had any issues with a weak internal screen I shall let the thread die off.
Click to expand...
Click to collapse
I had 3 Moments. Nothing was wrong with the build quality of the Moment..I never had any problem with any of the 3 I owned.
Wow.. what a toolish way to go about things. My screen broke so I'm going to go yell at a sales person till I get a new one. No wonder our economy is so effed up. But cool story bro.
Sent from my SPH-D700 using XDA App
Kind of wish this had happened at my store, especially after the day I had today...
Sent from my SPH-D700 using XDA App
Yes not sitting idle while being sold a substandard piece of hardware designed and manufactured outside of the united states is what's wrong with the economy. I must be a scum bag
Edit:
Also the samsung moment has documented problems with gps, 3g lock ups, faultry graphic drivers etc... I guess I didn't. Drop my phone or d anything to b reak my screen it was in my ocket it was thoroughl lookd over and could not be attributed to negligence you people amaze me
dannyniceboi....
buy american! lol
I have seen this happen with other devices before. It's not always due to negligence.
Even if its not your fault your attitude is still out of line. If you look no one else is like.. oh yeah my screen did the same thing! You really think you should scold a company and a sales rep because they replaced your phone for free?
Sent from my SPH-D700 using XDA App
Who said anything about scloding. I was treated with phenomonal customer service and had no issues with sprint at all.
Seriously...I just can't believe my luck.....been using the replacement Note since Friday after receiving it on Thursday from handtec....
GUESS WHAT???....I have found another TWO black DEAD PIXELS!!!!
I found it when I was browsing through XDA....although they are not very visible....but I can still see them when I look closer to the screen, and they really BUG me....!!
Man...it's either that handtec sells inferior quality Notes or Samsung has done a really bad job with screen quality control...At the end of the day...I am really sick and tired of receiving, returning and receiving and now have to returning it again!!!!
Anyone got any advice what I should do now??? Should I return it again or just bear with it or just give up the Note totally?? I mean, it's quite expensive to send it back again and will probably take another 2 weeks for me to get the replacement.
Take a look at the photos..
cheers!
This phone really does have bad quality... I'm on my third galaxy note now and it too has screen problems like the others had (dead pixels, burn-in effect, banding etc), not only does it have a defective screen but the gyroscope isn't working! I've never had such a bad experience with any other phone in the past, I've come to the conclusion that this phone.. just.. sucks. Oh yeah, I bought an Galaxy S2 for my gf and it too had these problems with the screen. Maybe it's not only Galaxy Note that sucks, but the company Samsung. I've never EVER had problems like these with Sony Ericsson or Apple.
SrAdama said:
This phone really does have bad quality... I'm on my third galaxy note now and it too has screen problems like the others had (dead pixels, burn-in effect, banding etc), not only does it have a defective screen but the gyroscope isn't working! I've never had such a bad experience with any other phone in the past, I've come to the conclusion that this phone.. just.. sucks. Oh yeah, I bought an Galaxy S2 for my gf and it too had these problems with the screen. Maybe it's not only Galaxy Note that sucks, but the company Samsung. I've never EVER had problems like these with Sony Ericsson or Apple.
Click to expand...
Click to collapse
so.....your third one has screen problems too? Is it bad? You have giving up returning it?
Hopefully I will be third time lucky too...
I have never had a problem with Samsung before...but I can't really believe that I can get 2 problem phones in the row....I really believe that maybe Samsung has roll this phone out too quickly and not paying enough attentions on quality...
If you don't mind me asking...who did you buy your phones from and what version are they?
My first one is a Polish and this second one is a German...Both EU versions
Yes, it's really bad. I mean, I could live with the screen issues as the third one wasn't that bad as the first two (not yet hopefully) but the fact that the gyroscope isn't working makes this phone useless, won't be able to use games like labyrinth and won't be able to auto-rotate the screen...
If I remember correctly all of my phones were made in Korea, all of them imported from Germany.
I don't know what caused this but if you just google around for amoled screen issues you will see that this is pretty widespread, with the galaxy S2 too.
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
pjm77 said:
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
Click to expand...
Click to collapse
Dead and stuck pixels are not the same...
pjm77 said:
Try to get them unstuck before you return it. There are apps for that, you may get lucky and save yourself the pain in the arse.
Click to expand...
Click to collapse
With my first one...There were 3 green pixels with a line running through them.
With this one...there are 2 small BLACK ones....(i'm pretty sure they are DEAD instead of STUCK)
anyways...what apps do you recommend and how well do they work? I mean, i have tried "JScreenFix" and it didn't work for my first and this one....
SrAdama said:
Yes, it's really bad. I mean, I could live with the screen issues as the third one wasn't that bad as the first two (not yet hopefully) but the fact that the gyroscope isn't working makes this phone useless, won't be able to use games like labyrinth and won't be able to auto-rotate the screen...
If I remember correctly all of my phones were made in Korea, all of them imported from Germany.
I don't know what caused this but if you just google around for amoled screen issues you will see that this is pretty widespread, with the galaxy S2 too.
Click to expand...
Click to collapse
so how many dead pixels do you have on this third one? are they big or small?
even though mine are not obvious...but i'm just not happy the fact that I have paid over 700 bucks for something that is defected...that makes me real mad
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
bamboo12 said:
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
Click to expand...
Click to collapse
This is exactly what happens. They aren't taking a loss on these they just sell them again to some unsuspecting schmoe.
DMax99 said:
so how many dead pixels do you have on this third one? are they big or small?
even though mine are not obvious...but i'm just not happy the fact that I have paid over 700 bucks for something that is defected...that makes me real mad
Click to expand...
Click to collapse
I only had dead pixels on the first one, there was also some dust moving around behind the screen.
bamboo12 said:
you know.. when they asked you if they can open it to check if everything is alright, what they really meant was can they send you one that someone else returned which happens to be open already
Click to expand...
Click to collapse
you guys really think so? I mean can they really be that dishonest?
Because when i got the replacement, only the ticker on one side of the box has been opened, the sticker on the other side hasn't been touched.
Don't have the dead/stuck pixels problems, but I think I regretted getting the GNote...well for some other reasons.
titus1 said:
Don't have the dead/stuck pixels problems, but I think I regretted getting the GNote...well for some other reasons.
Click to expand...
Click to collapse
What reasons Titus? Strange that there is a sudden negative wave going on aboute the Note. Bad omen.....
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
anonymous572 said:
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
Click to expand...
Click to collapse
Honestly, I dont see comments like this would help the OP in anyway possible.
@OP
Maybe you can talk with them and have the shipping waived, its a DoA product after all.
btentusscher said:
What reasons Titus? Strange that there is a sudden negative wave going on aboute the Note. Bad omen.....
Click to expand...
Click to collapse
Don't read too much into it... negativity tends to clump together, just like positivity does...
anonymous572 said:
I bought 2 Notes at Clove and UnlockedMobile. No problems at all.
Click to expand...
Click to collapse
What is the month of manufacture of ur phones?
Sent from my GT-I5801 using XDA App
ankydu said:
What is the month of manufacture of ur phones
Click to expand...
Click to collapse
Yes, is there any pattern to the good & bad batches? Perhaps also serial numbers (remove a few digits for privacy).
EarlZ said:
Honestly, I dont see comments like this would help the OP in anyway possible.
@OP
Maybe you can talk with them and have the shipping waived, its a DoA product after all.
Click to expand...
Click to collapse
Trust me...I really really want to be one of yous (a happy GNote owner)....but it is really out of my control.....especially when I can't check the phone myself since handtec is in UK....that's why i got them to check it for me before they sent the phone....Plus...I would really not care to return it again....IF I don't have to pay another $70 bucks to send it back and WAIT another 2 weeks to get the replacement back.....
All in all....I have only used the phone total of 2 days...and waited about 3 weeks for the 2 phones to arrive to me.....
hope you guys can really see where I am coming from....
An YES....I will try and ask handtec to see if they can pay for the postage this time + send the replacement to me first so I can check to see myself if there's anything wrong with it before I sent the bad one back...because I am SICK of not be able to use my new phone properly.....(thanks for the advice )
Well, this is the story of the rise and death of my Atrix.
Bought this wonderful phone on the 6th of August 2011, after reading reviews of it online, for a cheap price of $146 with dock and a 2 year contract.
Lots of exciting moment, especially when the 2.3 update came, and again with the CM9.
However, I had LOTS of issues with the touch screen, and had to send it in for repair 5 times.
Well, all was fine till about 15 days ago, when I dropped my phone, and the digitizer shattered. Well, its fine, I told myself, I'll just buy one from ebay, well, it is easy to install after all.
Yeah, well the item arrived AFTER my warranty was over, but i was like "meh, I won't need it anyway"
Replacing the digitizer was very easy, however, after I replaced it, I realised part of the digitizer was not working =(
Yeah, ****. Well what choice do I have? I sent it to Motorola for repair.
Well, I went there and they were friendly and nice, as usual, but when they scanned my serial number, all hell broke lose.
"Uh, well you phone is out of warranty, including the 3 months grace period"
"Um, yes, well I know that"
"There will be an evaluation charge of $25"
"About how much will it cost?"
"Well, the parts about $150"
"So a total of $175?"
"Uh, yes, would you like to reconsider"
(I would love to, but I can't. My carrier is screwing with me, and I cannot cancel this plan. I am paying $30 for 12GB, and if I renew the plan, it will drop to 2GB. I have no choice but to keep my atrix)
"Um, not really. Just send it in"
Well, two days pass and I was in school when I received a call. (Yeah, I'm a student, still in secondary school actually)
Obviously I can't pick up, so I just let it ring...
Well, I tried to call back, but no one answers. (Dear Motorola, answer your phone PLEASE)
This goes on for a few days, but one day, I was lucky enough to pick up.
A little tired here, its 12.54AM and I have school tomorrow, so I'll cut it short.
In short, after consulting with their managers, Motorola decided they will not fix my atrix. Instead, they will replace it with a BRAND NEW atrix 2
Obviously, I'm chuffed to bits. Is the atrix 2 better? Not really. However, I do really appreciate the service shown here. Is it google at work here?
I have no idea. However, Motorola has just won a loyal customer.
The whole point of this post is simple.
1. Motorola, please don't allow flaws like the Atrix digitizer and wifi+bluetooth to get pass QC
2. Motorola, please pick up your phones. You are a phone company. Doesn't reflect well if your phones are useless
3. Motorola, thanks for being such a good company. You are really setting a good example here. I cannot describe how much I really appreciate your efforts here.
4. Goodbye Atrix forum. You all have been really nice, and I am sure this phone will continue to exceed your expectations, and I am sad I won't be here to witness this.
Lucky American.
Why no one is ready to pick up my Atrix and swap it with anything non-nVidia crap based?
They're seriously allowed to do that? Replace your phone with a completely different one that's largely accepted as being worse?
sms2000 said:
Lucky American.
Why no one is ready to pick up my Atrix and swap it with anything non-nVidia crap based?
Click to expand...
Click to collapse
1. I'm not american.
2. What's wrong with nVidia?
nerfman100 said:
They're seriously allowed to do that? Replace your phone with a completely different one that's largely accepted as being worse?
Click to expand...
Click to collapse
1. The warranty is over. They are not bound to do anything.
2. I agreed. I would not want a phone that has no warranty that has failed every 2 months anyway.
matthew5025 said:
2. What's wrong with nVidia?
Click to expand...
Click to collapse
nVidia makes all of their SoCs closed-source. It shouldn't matter if you run stock, but it makes it makes it much harder for devs to work their magic.
nerfman100 said:
nVidia makes all of their SoCs closed-source. It shouldn't matter if you run stock, but it makes it makes it much harder for devs to work their magic.
Click to expand...
Click to collapse
Well, the bootloader for the atrix is unlocked. That is it's saving grace I guess.
no hope for ics
planning to buy s3
i observe even our moderator is now using s3
Sent from my MB860 using xda premium
maggedo said:
no hope for ics
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Of course not, especially when moto already said they will release ICS =.="
On Google groups people are upset, and rightfully so.
http://productforums.google.com/forum/#!category-topic/nexus/nexus-7/Tetp20r-REo
The Nexus 7 touchscreen problem has been ignored by google, Asus, the tech press......
Google has had a free pass long enough.
I'm glad I was able to return mine.
I hope you guys are paying attention to how they are handling this defect.....IGNORE IT.
I would advise to never buy from a company who ignores or runs from problems.
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Sure they are......:good:
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
z0phi3l said:
Mine works fine and most of the complaints are exaggerated as usual
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
I don't have breast cancer so most of the complaints are exaggerated as usual.
See the flaw in your logic?
NekroWolfen said:
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
Click to expand...
Click to collapse
Yup, and the 15 day return period is a joke as well.
All defects should be covered by a free replacement warranty equal to the product warranty.....NOT REPAIR...and the customer should not pay a dime for shipping.
At least one year......after the way Google has handled this they should extend the free replacement warranty to 3 years. (Yeah right)
I'm not buying an Asus device again that's for sure, at least not until the product is well tested...
NekroWolfen said:
I'm not buying an Asus device again that's for sure, at least not until the product is well tested...
Click to expand...
Click to collapse
Same here.....Google could have kept me by taking care of the problem.
I'm done with them too. They gave me the run around so bad I'm still dizzy.....
NekroWolfen said:
Mine does have this annoying touch problems, and it's really annoying. Yours fine? Good, please don't disrespect others complaint if yours "fine".
This is the kind of thing I don't understand, someone does a thread of the issue/news on it and suddenly comes people with their "fine" product and post how "fine" theirs are or/and that they don't care.
If your Nexus is "fine", then no need to read about it, enjoy it, but there are a lot of us who got a bad unit, I can't return it because it started after the 15 days of return warranty, so I'm stuck with it.
Click to expand...
Click to collapse
Please don't disrespect us who have perfectly working products by only calling out those who have issues.
Mine works fine.
I'm not sure if 7 people in that thread is really Google taking a beating. Also, it really isn't Google's problem. It is Asus'. How many tablets were sold vs how many have the issue. I got mine on launch day and no issue. I've had to send a few different items back to Asus in the past and had to pay shipping every time, but then again, $7 for shipping vs having to buy a new item is ok in my eyes. What a gimme gimme gimme world we live in.
DaemonAshra said:
Please don't disrespect us who have perfectly working products by only calling out those who have issues.
Mine works fine.
Click to expand...
Click to collapse
Next time, read well before quoting something directed to another user. I was specifically quoting him for saying that most of the complaints were exagerated, were a touch problem on a touch screen device is definitely not exagerated, besides how could you know if your device is working "fine". My quote wasn't directed at you, not interested in continuing this.
johnomaz said:
I'm not sure if 7 people in that thread is really Google taking a beating. Also, it really isn't Google's problem. It is Asus'. How many tablets were sold vs how many have the issue. I got mine on launch day and no issue. I've had to send a few different items back to Asus in the past and had to pay shipping every time, but then again, $7 for shipping vs having to buy a new item is ok in my eyes. What a gimme gimme gimme world we live in.
Click to expand...
Click to collapse
ROFL!!
"A gimme gimme world!!" - You are a corporations dream come true!!!
I paid for a defective product and in my business, I take care of my customers who receive defects.
You are SO wrong.
Such a "gimme gimme world" that I just spent money on a new tablet that actually WORKS!!! Nobody gave it to me!! IMAGINE THAT. I spent my hard earned dollars and received a functioning product - WOW!! What a novel concept.
No need to be a prick.....and you were one.
I currently have a mild problem with the touch, it's not as bad as some but its still annoying. Has anyone who has rooted and installed a custom rom experience the touch problem go away?
JJbdoggg said:
I don't have breast cancer so most of the complaints are exaggerated as usual.
See the flaw in your logic?
Click to expand...
Click to collapse
You use the word "so" where he uses "and". Two very different words and uses. I'm sorry if someone close has developed some form of cancer but don't bring it to an Android forum...:good:
Edit: Google isn't taking near the beating as you nay sayers lol
Mine's been working fine with no issues *knocks on wood*. I got it at launch. I don't expect any device to launch without issues but maybe it's just me. I'm not seeing this as a common widespread issue.
Mandelbrot.Benoit said:
You use the word "so" where he uses "and". Two very different words and uses. I'm sorry if someone close has developed some form of cancer but don't bring it to an Android forum...:good:
Edit: Google isn't taking near the beating as you nay sayers lol
Click to expand...
Click to collapse
Okay replace and with so, my point still stands.
I also don't see how my analogy would be offensive to someone who knows someone with breast cancer so don't turn it into that, you also don't make the rules so I'll bring it up if I want to.
ilikeguitars said:
I currently have a mild problem with the touch, it's not as bad as some but its still annoying. Has anyone who has rooted and installed a custom rom experience the touch problem go away?
Click to expand...
Click to collapse
Yup.
My touchscreen was mildly effected also. Mostly the missing touch problem when not holding the device (ie: sitting on a table or such).
Rooted using the forum tutorials, installed sfhub's ts10 update and the touchscreen works fine now. No skips, no missing or ghost touches.
For the record, I've only been using android for about 2 weeks now so it's not that hard to learn how to apply the fix that worked on mine.
Now, should an end user have to do you this to their device? Nope, it should come this way. For mine it was such an easy fix, it would seem they have no excuse for not designing the software properly in the first place.
I quite like the rest of the devices features (ie: nice screen, battery life, speed, just right size for book reading and fitting in my coat pocket, etc) and it's quickly becoming a favorite device of mine.
As to those saying thiers works fine, I think they are valid comments. Not all the devices are effected and as is normal with human behavior, those that feel "screwed" are often the ones who are the loudest. Not that they're not justified in being upset with getting a "broken" product, they are.
But it is equally valuable to hear from those that get products that work.
How else are we going to know if there are more bad than good if we don't also hear from "the good"?
JJbdoggg said:
Okay replace and with so, my point still stands.
I also don't see how my analogy would be offensive to someone who knows someone with breast cancer so don't turn it into that, you also don't make the rules so I'll bring it up if I want to.
Click to expand...
Click to collapse
You're absolutely right: I don't make the rules and you can bring it up if you want to. I was simply suggesting that life and death disease analogies can always offend Someone and might be a little overboard on an Android forum.
You would need to replace so with and. He was making two separate points and connecting with the word and, while you are expressing cause-effect with so (should be used in conclusion). Though due to ambiguity I could be completely wrong. You brought up logic. I just thought it would be easier for two rational human beings to get to the same spot.
And my G2 screen is wonkier than my Nexus 7. Turning it off and back on seems to solve it though.
Guys, let's not argue about whether what's important to one is also important to you. Everyone has their own opinion. It looks like enough people are upset about the issues, and that is a fact.
I am one of those people. After devs here on XDA put together near perfect AOSP roms for my ThunderBolt, I expected stuff coming out of Google directly to be rock solid. N7 is my first Nexus device, and I am quite disappointed with regular random reboots that I still have, as well as intermittent touch screen issues. For example, I can't play Subway Surfers since N7 keeps ignoring some portion of screen touches (leading me to crash lol).
My HTC DNA, however, is rock solid on the stock rom. Why can't a Nexus device be the same? People typically complain of manufacturers adding stuff to android that makes it worse. Well, I am not so ready to say that now. As far as I am concerned, HTC is doing a better job with their devices than Google.
PS, TB was buggy when it came out, but all the bugs were subsequently fixed, even on Verizon!
Sent from my HTC6435LVW using Tapatalk
cowisland said:
Guys, let's not argue about whether what's important to one is also important to you. Everyone has their own opinion. It looks like enough people are upset about the issues, and that is a fact.
I am one of those people. After devs here on XDA put together near perfect AOSP roms for my ThunderBolt, I expected stuff coming out of Google directly to be rock solid. N7 is my first Nexus device, and I am quite disappointed with regular random reboots that I still have, as well as intermittent touch screen issues. For example, I can't play Subway Surfers since N7 keeps ignoring some portion of screen touches (leading me to crash lol).
My HTC DNA, however, is rock solid on the stock rom. Why can't a Nexus device be the same? People typically complain of manufacturers adding stuff to android that makes it worse. Well, I am not so ready to say that now. As far as I am concerned, HTC is doing a better job with their devices than Google.
PS, TB was buggy when it came out, but all the bugs were subsequently fixed, even on Verizon!
Sent from my HTC6435LVW using Tapatalk
Click to expand...
Click to collapse
Couldn't say it better, let's keep it a happy forum, and just to reflect what you just said, the same thing goes for me with Dead Trigger 2, I can't play it because of this, it's simply NOT fair, after I paid for this device.
Just bought a Note 2014, and I love this device.
But the IR receiver on the top is not really solid, as in I can move it with my finger around, like it's not tightened/fastened down.
All models are like this, or did I get a faulty device?
(can replace it for free in 10 days or so.)
You have a faulty device, mine is very stable
S4 9505 / Note 10.1 2014 P600
Hit the Thanks button if I was able to help you
benni2903 said:
You have a faulty device, mine is very stable
S4 9505 / Note 10.1 2014 P600
Hit the Thanks button if I was able to help you
Click to expand...
Click to collapse
Dang it!
Thanks.
Now I wonder where should I report it or what to do with it.
Mine is really solid! Align with the bezel and don't move.
jpl69 said:
Mine is really solid! Align with the bezel and don't move.
Click to expand...
Click to collapse
Talked with the provider, they said I have to take it in.
I hope they will be able to get me a new one. Don't want to get it to Samsung and wait weeks.
Samsung and Quality... meh.
Ps.: This might be important, but the "Do not accept if seal is broken" ... was broken when I got the device.
This carrier is annoying the _HELL_ out of me.
1) You have to buy online from them if don't want to pay more. (WHAT)
2) The postman brings your device, you have to sign a crapload of papers, and you don't even see the box. Then he is off. Yeah, the box is sealed with a plastic bag (which was unopened), but the Note box was opened.
3) You have to wait UP TO 15 (FIFTEEN) days to get your SIM card activated, so you can't even call your carrier.
It's stupid, unprofessional, crappy. (It's TELENOR by the way. The country's worst provider. Well, I think it's the worst in the world. Never, ever sign up to them.
h8Aramex said:
...
Click to expand...
Click to collapse
Here is a video of the issue.
You can hear the "clicking" sound as it moves around in the socket.
I did not push it too hard or try to disassemble it in any way. I just tapped it. Tried to make it audible as possible, that's all.
Ps.: I don't want to sound like a crybaby, but this is not a cheap-o 30$ tablet.
Many have this problem with both speaker grills, which should be more annoying. Or the whole frame is loose. So things could well get worse for you, if you get it exchanged.
For the worst case, the loose frame, the manual has the audacity to state that this is normal with time (so no warranty here).
lecorbusier said:
Many have this problem with both speaker grills, which should be more annoying. Or the whole frame is loose. So things could well get worse for you, if you get it exchanged.
Click to expand...
Click to collapse
Meh, they have a repay option as well.
I'll try a replacement and if it sucks, I'll just get back my money and get an iPad. (Bleh.)
Mine is a little loose, but just a little.
Enviado desde mi SM-P600 mediante Tapatalk
Kratoschile said:
Mine is a little loose, but just a little.
Enviado desde mi SM-P600 mediante Tapatalk
Click to expand...
Click to collapse
Yeah, mine too is like that.
To be honest, I just want them to verify the issue. Because I'm sure it works, and I won't ever use it.
But God as my witness... if Sammy would see this problem, they would say I used the tablet for digging holes in the ground, to skateboard and whatnot. Because against Sammy, you lose. You are the public enemy no. 1 for them.
Which is kind of sad. (I already have an S3 LTE... damn.)
But Apple is even worse.
Oh well.
So yeah. If they write it down with signature that the issue existed, and I did not cause it, and there is warranty... it's fine with me.
mine is lil loose and i didnt notice till i read your post , but will it works and not gonna fell off , if ya touch it with ya finger and kinda stick and move it fast you will hear tick.
btw , samsung is great on hardware and good on software , kinda sux at devices build , you cant get all 100%
many devices i've seen looks/build great but cant do what sammy's devices do
wish am wrong
mjrshark said:
...wish am wrong
Click to expand...
Click to collapse
The main problem here is the PRICE.
It costs more than an iPad, which is one overpriced hipster device out there.
Of course it comes with the S-Pen, and the awesome display...
But man. The whole build looks... kinda lame (considering the price). Not that I care about looks too much, as long as if it's built OK and it works OK.
So anyway. For this price, I expect quality.
Both for a tablet, for a phone, or whatever.
If this would be a 30-50$ tablet, I say, sure. Hell, this can happen.
But for THIS price?
Like who checks the products? A monkey plays with them and throws them into the next box or what? Because any person could spot these issues. (Just like the multitouch problem...)
Whatever. I'm still mad at Samsung. I'm ready to fight another battle with them.
They also tripped KNOX at my carrier.... so that will be an another one.
(Asked a newbie support guy to revert my firmware. He said he can do it.
Of course he bricked the phone and when I got it back with 4.3 (S3), it had KNOX 0x1. Which I only discovered later.)
------------------------------------------------------------------------------------------------------
tl;dr / rant over:
Alright, alright. Rant over.
I'll go to the shop today and ask the rep what to do.
There is a replacement guarantee at them, but they have no tablets left.
And you can only replace it for the same model, or something that costs more.
But this is the highest priced device they have..... so I wonder about the outcome.
Update #1:
Today I spent 4 hours, had several fights with the carrier, etc.
It would be a 2 A4 paper long story, so I'll post it later in case you guys are interested, but will keep it short for now.
- Sammy said in 72 hours you can replace your newly bought device.
- Carrier said I have right to replace in 10 days.
- The Samsung shop's device did not have this problem. Nor the new one that the rep guy took out of the box.
For now, I had to give it to the official service (carrier's) to get a paper that I can replace it.
It sounds silly, it is silly. Will talk about it later.
Anyway. Tablet is in service now, and I made a formal complaint against the shop that refused to replace the device, and also contacted local consumer rights. I hate when companies lie into my face. Especially that 10 day replacement deal. It's a clear lie, if they don't replace my device.
My IR reciever is loose and speaker grills are moving too but honestly aslong as everything else is fine I wouldnt send it for repair thats for sure. It would come back worse thats guaranteed lol. As long as you get a brand new one then thats alright but trust me dont get them to repair it as its not worth the possible defects it will return with.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
My IR reciever is loose and speaker grills are moving too but honestly aslong as everything else is fine I wouldnt send it for repair thats for sure. It would come back worse thats guaranteed lol. As long as you get a brand new one then thats alright but trust me dont get them to repair it as its not worth the possible defects it will return with.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Click to expand...
Click to collapse
Let me understand this post.
So you paid a fortune for a device, and you are fine with it if it's plain ****?
Mate. That thing is not supposed to move.
If they mess up, then complain about them, request a refund.
YOU are the customer, YOU pay them.
Be a "scumbag customer" (at least that's what my friend calls me). It's your money, your device, you paid for it.
If they mess up, I will contact the supervisor of the service and the consumer rights service.
Thus, either getting a full refund, or a new device completely with some bonus granted.
Seriously.
What the hell?
Like people are AFRAID of companies.... why?
Before you ask, YES, YOU HAVE A FAULTY DEVICE.
The one at Samsung, and the brand new that they opened, HAD NO MOVING PARTS.
They were so rock solid, you could kill people with them. (or whatever.)
But you know, they was *built OK*. Ours are not built fine, they are faulty devices.
Come on guys, step it up.
h8Aramex said:
Let me understand this post.
So you paid a fortune for a device, and you are fine with it if it's plain ****?
Mate. That thing is not supposed to move.
If they mess up, then complain about them, request a refund.
YOU are the customer, YOU pay them.
Be a "scumbag customer" (at least that's what my friend calls me). It's your money, your device, you paid for it.
If they mess up, I will contact the supervisor of the service and the consumer rights service.
Thus, either getting a full refund, or a new device completely with some bonus granted.
Seriously.
What the hell?
Like people are AFRAID of companies.... why?
Click to expand...
Click to collapse
Lol I'm not afraid its just I dont care about loose IR blaster. I got an exchange coz of screenlight bleed which was something that bothered me a lot.
And your mates wrong, you paid for something and its not to your liking so theres nothing wrong with bugging them.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
And your mates wrong, you paid for something and its not to your liking so theres nothing wrong with bugging them.
Click to expand...
Click to collapse
Yeah, that friend is an idiot anyway.
Anyway. What kind of bleed you mean? (I used that multitouch testing app and boy, did I have a white-ish black screen there...)
I thought that's normal, like it's a ****ty panel or something.
h8Aramex said:
Yeah, that friend is an idiot anyway.
Anyway. What kind of bleed you mean? (I used that multitouch testing app and boy, did I have a white-ish black screen there...)
I thought that's normal, like it's a ****ty panel or something.
Click to expand...
Click to collapse
Hahaha.
There is a thread on it here. But basically when watching/viewing somethjng at night along the bottom of the display white patches are visable on dark display. Lightbleed is common with LCD's and everyone has a little (the note I have now has a bit) but I guess just like the IR blaster evryone has their own limits they are willing to accept.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
---------- Post added at 01:16 PM ---------- Previous post was at 01:14 PM ----------
http://forum.xda-developers.com/showthread.php?t=2523951
@h8Aramex Found the thread.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.
Geordie Affy said:
...Found the thread.
Click to expand...
Click to collapse
Thank you.
I'll keep you guys updated.
And also give you info on the new one. If I get one, and if it's worse than it was.
Oh well.
Now I just have to wait. For days. ;_; :crying:
I didn't notice until coming across this thread but mine is a little loose, too. Frankly, I don't think it's an issue.