Database Users

[POSSIBLE SOLUTION] Desire HD Randomly Turning OFF

Follow the below steps if your device is turning off or rebooting randomly. If the problem still isn't fixed then it is time to send it to HTC.
Note that the SIM card seemed to be the problem for most people (including me) - making sure it was 100% inserted into it's socket seemed to fix the problem.
1) Make sure battery & battery cover are seated properly (replace battery with a known working one if you can)
2) Make sure SIM inserted 100% and SIM cover is seated properly (important)
3) Restore your phone back to stock RUU
4) Do not subject the phone to extreme temperatures
5) You could also try putting a piece of paper between battery and battery cover to force it to make contact with the phone power terminals (don't cover up battery cover gold contacts though)
If you have done all of the above and your phone is still rebooting and/or turning off randomly then you should send it to HTC. No use faffing around trying to fix it if it's a hardware fault.
Sending your phone to HTC:
You should keep a diary of: How many times your phone reboots/turns off, when it happens, what you were doing when it happened, if the room temperature was warm/cold, telling them you followed the above steps, etc.
If you suspect your phone has restarted but you didn't know when it happened (e.g. after waking up) you can find out how long your phone has been on for since last boot, by going to Settings>About Phone>Battery and taking a look at the 'up time' - an up time of 00:05:35 indicates the phone last booted up (or restarted in this case) 5 hours and 35 minutes ago.
This will really help HTC and hopefully make things go much faster.

This is getting annoying now... the phone seemed like it was in an endless bootloop after it decided to randomly turn off today (kept turning off then I would have to turn it on again). I flashed my nandroid backup of my original Rom but that didn't fix it.. infact, it even turned off while I was using the phone (as opposed to turning off only when the screen is off).
I took off the sim cover and noticed the sim was sticking out a bit so I pushed it in. No turn offs for now, but I hope that was the problem.. I really don't want to go through the hassle of a warrentee claim.

hi,
are you sure you got a "HTC Desire HD" ???
and not a "HTC Desire" only ?
Sounds like a known issue with some "HTC Desire"....
greets
Alex

Hi, yes it is a desire hd (ace).
I have flashed an RUU for my device, which has removed the clockwork-mod, custom ROM, and restored S-ON (gotten rid of ENG HBoot and restored normal HBOOT)
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)

prank1 said:
If my phone still randomly turns off, even once after this, then I am filing a warranty claim. This is unacceptable, I can't even rely on it for waking me up in the morning because it might decide to turn off in the middle of the night (and it has done that before)
Click to expand...
Click to collapse
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App

Nodeuk said:
Is the phone still under warranty if you root it or flash different time?!
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
The general idea is, if they cannot tell its been hacked then its in warranty. But restoring the phone to stock wipes out all hacks anyway so its fine. Just make sure you do it before sending it to HTC. Back in the hd2 forums, we would only flash stock bootloader over hacked one for 'warranty purposes'.
Sent from my Desire HD using XDA App

Hi,
I have the exact same problem, which is very annoying : sometimes, when I press power button to put the screen on, it reboots (not fast boot, but I can't say if it's a real reboot either, it seems longer, don't really know... ).
It happens also in the middle of the night, the phone does nothing and then it reboots, sometimes several times in the night (wakes me with the vibration sound and the white light from the screen)
It seems to be random, but more and more often by now.
I'm new to Android (this is my first smartphone), I've been using my DHD for a month and I am very glad with it, except for this big problem
I use Stock HTC ROM (no root yet).
I went to the shop where I had bought it and was told that it seems to be a software problem, so an update shoud be ok.
I already had the 2 OTA updates and tried a hard reset but still have the problem.
Does somebody know how to fix this ? Thanks
BTW, I asked HTC by email this morning, waiting for the answer. I'll update you if they can fix the problem.

Hmm.. my phone doesnt reboot.. it just powers off. But ever since flashing a stock HTC RUU (which removes ALL HACKS, root, S-OFF, ClockworkMod, custom kernal, custom ROM, custom radio, etc etc) it has worked fine. But I also noticed my SIM card was sticking out slightly (approx 1mm) so i pushed it in (and then proceeded to flash Stock ROM).
Try making sure your SIM is all the way in, and try reseating your SIM and battery covers.
I did a test with my phone, exposed the battery to cold for awhile and placed it in my phone, no turn offs so the cold for me isnt a reason.

Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App

sand1011 said:
Ok, thanks. I just tried that, and now I just have to hope it works ;-)
Well, when the screen is off and I press the power button it boots so i can't know whether the phone was on or off, it seemed to be the same problem as yours.
I also had the reboot problem, it might be a diferent problem.
Now i hope it's solved, thanks to you I'll update this thread if i have something new.
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Hope it works I haven't had a single turn off ever since I made sure the SIM was all the way in.
Keep us updated, maybe this is a common problem

I'm just realising I didn't explain that I only used at first the second part of your advice : cleaning everything, sim and battery, and putting them back, carefully and checking they're in place.
I'm sorry to say that it didn't work
I keep in mind the other advice you gave, rooting and using a different ROM.
As I'm not used to it, I think I'll wait for HTC's answer to the email I sent before I try this (in case I have to return it, I don't want to have to unroot the device, I don't know enough about that yet ). So if they can't solve the problem, I will try diffent ROMs.
It doesn't seem to be a common problem, but if it is, maybe HTC will publish an OTA update

My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.

Wekko306 said:
My first 2 DHD's used to randomly reboot at times, but on my second DHD I noticed the problem was indeed my SIM card not being inserted far enough. If that is clearly not the problem in your case, I'd just try to get it exchanged for a new one.
Click to expand...
Click to collapse
Thanks for mentioning this!
Ever since making sure my SIM was inserted all of the way (even if it was out by 1mm) my phone has never turned off, it has even gone the longest without turning off now! Good to know someone can clarify it was indeed the SIM card.
@ sand1011
Sorry to hear your problem was not fixed. It appears your problem is caused by something else, and since you are running a stock HTC Rom I cannot really say it is a software issue.
I suggest you pursue a warranty claim with HTC after you receive your email from them. Please also post HTC's response in this thread as well, I would like to see what they have on the issue. Remember to delete any personal information from the email before you post it here. Thanks

Thank you both for your answers.
You're right, I'll return/exchange the phone if HTC has nothing to fix it. (I'm not sure I can have a new one directly because it's been a month since I bought it, it could be too long)
(btw, I'm a bit relieved to see I'm not the only one having this problem)
Sure, I'll let you know what HTC say (I guess if I have no email answer, I'll call them, I think there was a french phone number on the website)

I too have had this very annoying issue. I can confirm that it is fixed my pushing the Sim Card all the way in. When the phone is on, try removing the Sim Card and you will notice the phone turns off. I have put a small amount of tape over the Sim to prevent it from moving out.

I also used a small piece of tape to secure my sim card and it has never shut down since.

Good to see that most people have resolved this issue by making sure their SIM card is inserted properly.

The sim card has to be inserted all the way in? But I met with some resistance when I'm trying to.push it in. Anyone got any pictures on how far the sim card can be pushed in?
Cos I encountered a reboot when I called someone today.
Sent from my Desire HD using Tapatalk

Anyone has any ideas that when I call out and the phone reboot is due to the sim card not inserting all the way in?
Sent from my Desire HD using Tapatalk

My DHD has also been shutting down randomly recently, especially this morning. I justjust checked the SIM card and it was about 1mm out... Will keep an eye on it this afternoon and the next couple of days...!

Solution to the reboot by shocks

I have noticed that my arc sometimes rebooted when it was on my pocket or i leave it into the table. I found that it is caused by bad contact of the battery with the pins.
It has been said that the solution is to put a paper between the battery and the case, ok this is not the true solution.
The real solution is to put a hard and thin carton into the apperture between the phone and the battery making pressure(the apperture where you introduce the nail to extract the battery). This will prevent the pins to "not contact" during a little shock and prevent the restart.
Try and comment.It works for me.

can u post some pictures? so i get some idea how to do it

I don´t know how to put pictures.

somebody tell him how to upload pictures
even i don't know

jlmcr87 said:
I don´t know how to put pictures.
Click to expand...
Click to collapse
Just post as an attachment (go to post reply option, scroll down and click on manage attachments, the on the pop up browse and choose the photo to upload) or you can also use third party websites to post and then post the link here.

best way is to upload pictures on sites like photobucket.com etc........then link them to forum...........

I had this issue 3 times since I bought my arc in late March

It´s simple just put a carton to push the buttery up against the pins

Have you tried reinserting the sd card a couple of times? I think thats what did the the trick for my arc, either that or reparing the firmware.

I am pretty sure the random reboot has to do with 2.3.2 as I had zero encounter of reboot so far after upgrading to 2.3.3 a week ago.
Sent from my GT-P1000 using XDA Premium App

Yep, could be related to 2.3.2. I had dropped my phone on the floor from my pocket twice and on those two occasions, the battery cover came out but the phone stayed alive without reboot. Once was running 2.3.2 and another time was after the upgrade.
Now the problem I have is the moving back panel. It is not a perfect fit anymore!

I just did that, hopefully i aint gonna get any more reboots by tapping it again

I'm not experiencing this or any kind of other problems with my Arc. Even with 2.3.2 my phone hasn't rebooted once. Maybe I was just lucky?
Anyhow, the reason for those reboot by shocks can happen because people take the battery out too often by changing the SIM for example or by swapping memory cards. Therefore the pins get loose over time.

I never change my sim card or memory card. The problem appeared when I took my arc out from my pocket. I wonder if it is due to pressure exertion on the power button or the back cover
Sent from my LT15i

Because it's so thin, blaming the back cover would make more sense. Then again, it has to be very flimsy for it to make the battery "move" inside the phone and lose contact due to shocks.

Just a few minutes ago, the phone was off when I took it out from my pocket again
Sent from my LT15i

xda_husky said:
Just a few minutes ago, the phone was off when I took it out from my pocket again
Sent from my LT15i
Click to expand...
Click to collapse
The same happened for me today and even yesterday

ANY Solution or advice?

Same Here
I have have had the phone off once or twice even after the upgrade to 2.3.3 as well. I noticed the other day that it was on my desk (on top a roll of parcel tape) and it rebooted without any knocks or nobody near it as well ??? but been OK for the last few days. But after it did this I took out the battery and gave a clean and put back in and fingers crossed .....

Well, very nice, my phone went off and rebooted automatically today when I was using it. The screen became dimmer and dimmer then all black in 2 seconds and pixels were disappearing from the screen in the two seconds.
Sent from my LT15i

[SOLVED] Contacts application taking 11 seconds to open

Posting this in case this helps someone with a similar problem in the future ...
I had a strange problem where the Contacts application took 11 seconds to open on my phone. Normally it is less than half a second. Trying to open the Settings menu option from within the contacts application took another 11 seconds before the menu appeared. Everything else on the phone worked perfectly.
I couldn't understand what had changed that would have caused this problem then I realised one difference was that I had changed to a new SIM card. I tried using 3 other SIM cards I use when I am travelling overseas and when these were in the phone the Contacts application opened within half a second as I would expect. When I put back my suspect SIM card the problem returned so I knew the problem was related to the SIM I was using.
To cut a long story short, the SIM card was registering ok on the network and the phone was operational but whenever the phone attempted to access the SIM (reading contact information etc), it took an exceptionally long time for the SIM to respond.
I tried another SIM from the same provider and this SIM card worked fine like all my other ones. So it seems that I had a partially defective SIM card that was causing the problem. I had no idea a SIM card could be faulty in this way. I have only heard of faulty SIM cards where they just don't work at all (ie the phone doesn't recognise it has a SIM installed).
My provider has given me a replacement SIM card now and now everything is OK again.

Nice story, but what is your question?
Sent from my GT-I9000 using XDA Premium App

Lunchbox115 said:
Nice story, but what is your question?
Sent from my GT-I9000 using XDA Premium App
Click to expand...
Click to collapse
I would have thought that it was obvious, the OP has posted this in case someone else has the same problem, then they will know the reason.
Although it is a function of a forum to help anyone you can with a problem, it is also important to post the sucessful resolution of a problem, so that others with the same problem know the fix.

Okay, I thought he just forgot to ask a question.
Sent from my GT-I9000 using XDA Premium App

Nexus 4 - SIM problem

Hello,
I just got a Nexus 4 16GB (had a 8GB before) and I've to reenter my PIN code almost every time I'm unlocking the phone when it has been in deep sleep. (the card is locked and the phone is disconnected from the network)
I first thought it's caused by custom ROMs, but it's even happening on stock ROM/kernel...
Am I the only one with that kind of problem ?

If you get the sim pin wrong a couple of times, the card is locked and you need to call your provider for a personal unlock code.
If you keep trying to unlock it eventually the sim will simply become inoperable and you'll need a new one.

I can unlock it without a problem after entering my correct pin.
So it is not a problem with the SIM or my provider.

Go into Settings > security and then there should be an option along the lines of Sim card lock. Try checking in there.
Sent from my GT-I9100 using xda premium

Disabled the pin lock for now.. But the signal still drops when the phone is longer in deep sleep.

I had the same problem!
I don't know if this is rom or kernel related, but since I switched to ParanoidAndroid it's gone....

Ah finally someone with the same problem.
I've already been running PA, but the problem did still exist.
Did you change anything else beside that?

i removed my SIM again and cleaned it.

i've also had that issue the second day after receiving the phone. I removed the sim, put it back in but that didn't help - i looked at my sim card tray and i realized that a one side of the sim card chip was close to one metal side of the tray and i figured that could be the issue - so what i did is i took a stripe of adhesive tape and made sure they wouldn't touch - I haven't had the issue again and it's been more than 2 weeks.

Uh...I remember a kernel arg from my old HTC Topaz WiMo-Device, which was able to run XDAndroid.
The argument was pm.sleep_mode, and it is still available on the Nexus 4 and set in the system/build.prop
It controls, how the device handles locking, usually it is set to 1, but, i think, it goes from 5 to 0, where 5 is "stay on all the time" and 0 is "shut down everything when locked".
You could try to swich it to 2 or 3, maybe it helps.

I got a replacement phone which is working fine now.
Thanks for the tips anyway

hmm got a 16gb one and the Sim keeps disconnecting even without deep sleep.
might need to send it back too. poop

Hi,
I got the same problem too.
Sometime, it's getting worse and worse so I have no other choice but to reboot the phone --> When I put my PIN code and press the validation button, the screen doesn't go to the main menu but asks me again about my PIN code. Infinite loop...
I cleaned the SIM card 15min ago and no problem since (fingers crossed). I read an alternative version of android solved the issue in one case but not always. I won't take that risk if I have to send it back to the manufacturer. Before I do that, could you suggest me something else to try ?
Many thanks for your help.
Best,
Valentin

I had the Nexus 4 since December and yesterday for the first time the phone asked for the PIN code and lost the connection to the network. And like posytryon I had to enter the PIN more than once (in my case it was "only" twice). This morning it already happened twice again. Never rooted the phone, stock Android on it. What is going on?

Why are you people so paranoid? I've never used a lock on mine. In all these years....
Just asking for trouble using sim lock IMO.

What kind of silly reply is that? Why is it asking for trouble using SIM lock??? And if you read through this thread, someone had the same problem of the phone not connecting anymore even without SIM lock.

I pulled my sim yesterday because I switched users now it says no sim I put old sim in same problem flashed new rom nothing...
(CRAZY TIMES)

lucker#1 said:
i've also had that issue the second day after receiving the phone. I removed the sim, put it back in but that didn't help - i looked at my sim card tray and i realized that a one side of the sim card chip was close to one metal side of the tray and i figured that could be the issue - so what i did is i took a stripe of adhesive tape and made survey they wouldn't touch - I haven't had the issue again and it's been more than 2 weeks.
Click to expand...
Click to collapse
Thank you so much this fixed my problem!!! :beer:
Again thank you so much!!!
(Mathew 5:44)

lucker#1 said:
i've also had that issue the second day after receiving the phone. I removed the sim, put it back in but that didn't help - i looked at my sim card tray and i realized that a one side of the sim card chip was close to one metal side of the tray and i figured that could be the issue - so what i did is i took a stripe of adhesive tape and made sure they wouldn't touch - I haven't had the issue again and it's been more than 2 weeks.
Click to expand...
Click to collapse
I'd noticed the same thing, and insulating the SIM from the holder resolved the problem for me also.
I also found an app for monitoring and alerting if the phone switched back to asking for the SIM PIN, this might be useful for others.
SIM Locked Notifier - https://play.google.com/store/apps/details?id=org.slaytanic.SIMLockedRingNotifier

Finally put some adhesive between the tray and the SIM card. Worked perfectly for me too, no SIM problem for 10 days now.
Thank you so much, Lucker#1.

[Q] no service

I have just received a Nexus 4 off ebay today. Said it was a month old, unlocked etc.
I got it for the Mrs. She powered it up, and inserted her O2 sim and it said "no service".
We haven't done a thing to the phone but turn it on. Is there a reason for this?
I've attached the software details.

X82X said:
I have just received a Nexus 4 off ebay today. Said it was a month old, unlocked etc.
I got it for the Mrs. She powered it up, and inserted her O2 sim and it said "no service".
We haven't done a thing to the phone but turn it on. Is there a reason for this?
I've attached the software details.
Click to expand...
Click to collapse
Have you tried to set the Settings->Wireless&Networks->Mobile Networks->Network operators on "Choose automatically"?
It may have been set to another carrier by the previous owner.

Clicking set automatically doesn't seem to do anything. And when she clicks mobile networks, which usually shows a list, nothing happens.

X82X said:
Clicking set automatically doesn't seem to do anything. And when she clicks mobile networks, which usually shows a list, nothing happens.
Click to expand...
Click to collapse
Have you tried adding your APN manually
http://service.o2.co.uk/IQ/SRVS/CGI...ion,question=ref(User):str(Mobile),CASE=19044
http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

Take the sim out and make sure its in properly, then re insert and reboot, and try again to find network, try choosing o2.
I had this problem and it just seemed to fix itself while doing the above

Wait is the IMEI present in settings?(don't post a photo)
Sent from my Nexus 4 using xda app-developers app

It does come up with a IMEI when I go into settings. As you can see from the attached, there is no signal at all. I've tried mine and her sim. This phone looks brand new, the guy said he used it for a month, it's running 4.3. Everything works but this.

X82X said:
It does come up with a IMEI when I go into settings. As you can see from the attached, there is no signal at all. I've tried mine and her sim. This phone looks brand new, the guy said he used it for a month, it's running 4.3. Everything works but this.
Click to expand...
Click to collapse
Did you update the APN or are you just going to keep telling us that the guy used it for a month and that it looks brand new?

Whats the point of even putting in an APN when I have NO signal and it can't even scan for networks.
Secondly, I think it's faulty. I noticed the sim tray isn't sitting flush, with or without a sim card inside. And more worryingly, I just tried the to add an APN, it didn't even save, and there is this rippling effect on the screen if I press the back of the phone, or front. It's in the exact same spot. Even holding the phone in the hand and gripping causes the effect, It's like an invisible stick is poking at the screen, distorting it. Hard to explain.
Maybe all this is irrelevant, but I'm suspicious.

Have you tried performing a hard reset? It could possibly be blacklisted, amongst other things.
Sent from my Nexus 4 using Tapatalk 4

Looks like the IMEI is blocked. This can mean the phone is reported stolen and therefore the IMEI is blocked.
Send from my Nexus 4

Really? It's there a way I can check without first accusing this person?
Sent from my HTC One

X82X said:
Really? It's there a way I can check without first accusing this person?
Sent from my HTC One
Click to expand...
Click to collapse
one way, but i dont know if this will help you http://www.t-mobile.com/VERIFYIMEI.ASPX
heres another way https://prod.eie.net.au/portal/template/MYMIMEIInquiry.vm

Thanks for that. Both tests included a seperate paid one, show no problems, no blocked IMEI.
The only road I can think of to go down now is the whole unlocking bootloader, flashing other modems/roms etc.

X82X said:
Thanks for that. Both tests included a seperate paid one, show no problems, no blocked IMEI.
The only road I can think of to go down now is the whole unlocking bootloader, flashing other modems/roms etc.
Click to expand...
Click to collapse
is that micro sim working in another phone? if your sim card works in anotger phone, then the n4 itself is the issue. my first n4 i returned within a day, it wasnt reading any sim cards at all.

Both sims work fine in other phones. I'm so annoyed by this, it's near mint condition. This guy had to know it was faulty surly.
Sent from my HTC One

X82X said:
Both sims work fine in other phones. I'm so annoyed by this, it's near mint condition. This guy had to know it was faulty surly.
Sent from my HTC One
Click to expand...
Click to collapse
it could be the phone itself then. the n4 has a known issue with faulty sim readers. btw, was your sim cut down to a micro size or is it an actual micro sim?
btw, this simms works fine too

It's a proper micro sim. I just want to be sure that it's nothing my end before I start moaning and getting refunds. But at the moment I think there is no other option. Would trying to flash another radio make a difference? Or is it futile?

X82X said:
It's a proper micro sim. I just want to be sure that it's nothing my end before I start moaning and getting refunds. But at the moment I think there is no other option. Would trying to flash another radio make a difference? Or is it futile?
Click to expand...
Click to collapse
the radios might play a role for a little better or worse reception, but one wont not give you a connection and another will is highly improbable.

It's imei related. Since you stated it's present & not erased, that means it can't register with the network due to a possible blacklist.
Also micro Sims and normal Sims that are cut will both function in the nexus(I've tried both).
Sent from my Nexus 4 using xda app-developers app