Database Users

Ppp issues?

I know there was a topic started on this data issue, but nobody seemed to respond, so I decided to start a new one in hope of some light being shed on this matter.
It has been like 5 days already, and my phone feels like my hd2 with ppp issues. I have hard resetted the phone and no luck. I have called T-Mobile and there has been a couple tickets open in my area with the same issue. All my coworkers have the same issue so I know its not the phone, yet T-Mobile claims nothing is wrong with their antenas or network.
Sent from my HTC Glacier using XDA App

Ppp???????

Data drops, it is freaking annoying really. It comes and goes, and I know it can't be sim card cause it came with the phone, and all 10 mt4g at work have the same issue as well...it has been 5 days and counting!

[Q] GB and GPS/Navigation

Anybody having problems with GPS/ Navi post GB update? With froyo and newest release of google maps, I could download a section of map and use navigation without using internet or data for driving directions so long as I was within the downloaded map area.
That's not working anymore post GB update. I was hoping to use this feature in London in 2 months without having to purchase roaming data.
Search the forums and couldnt find anyone else with similar problems, but the GB update has only been out 2 days.

KRKuenzel said:
Anybody having problems with GPS/ Navi post GB update? With froyo and newest release of google maps, I could download a section of map and use navigation without using internet or data for driving directions so long as I was within the downloaded map area.
That's not working anymore post GB update. I was hoping to use this feature in London in 2 months without having to purchase roaming data.
Search the forums and couldnt find anyone else with similar problems, but the GB update has only been out 2 days.
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The route planning does require data even on froyo. The maps app limits you to 10 user selected cached tiles which can be used without data. If you can find open wifi you can do route planning. Don't know if McDonalds have it in England off the top of my head. Hope that helps.
Sent from my MB860 using Tapatalk

Yeah, they might have WIFI.. I dont know. Havent really checked, but I believe lots of wifi hot spots about London. Theyre even working to make all tube stations with free wifi.
My bigger concern is getting my phone unlocked. If I can do that than I will get a prepaid data plan for the 2 weeks I am there and problem solved.
CS rep for ATT told me it was impossible to carrier unlock Atrix.. made me pretty mad because I know that isnt true. This is my first smart phone, which I bought outright. I am learning as I go along. Thanks for the quick response!

KRKuenzel said:
Yeah, they might have WIFI.. I dont know. Havent really checked, but I believe lots of wifi hot spots about London. Theyre even working to make all tube stations with free wifi.
My bigger concern is getting my phone unlocked. If I can do that than I will get a prepaid data plan for the 2 weeks I am there and problem solved.
CS rep for ATT told me it was impossible to carrier unlock Atrix.. made me pretty mad because I know that isnt true. This is my first smart phone, which I bought outright. I am learning as I go along. Thanks for the quick response!
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I had the same conversation with ATT. They told me November.
Sent from my MB860 using Tapatalk

[Q] Note 3 Not Registered on Network

Hi guys, so I have a question about a note 3 that i bought recently from someone and there is an issue with it. When I put my sim card in, it says not registered to network but I have signal bars. Anyways, I did some research around but all the solutions seem to have been for ROOTED phones and how to fix it with rooting.
This phone is not rooted right now so I wonder if the issue is that the phone was rooted before, after a factory reset, the unregistered sim issue was caused? I still have an IMEI number so I don't think that is the issue. If anyone can help give me a solution, that would be great! I just got my note 3 so I don't really know the hang of what's going on on XDA for this phone.

I had a nearly similar issue on Saturday, but it was due to Orange changing my number over from my old sim which I was using to a new one that I had not used, but was deliveered with the phone the week before. Maybe get in touch with your provider?

causbrite said:
I had a nearly similar issue on Saturday, but it was due to Orange changing my number over from my old sim which I was using to a new one that I had not used, but was deliveered with the phone the week before. Maybe get in touch with your provider?
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Okay I'll try that! Still looking for a method to for sure fix this issue tho
Sent from my Nexus 5 using XDA Free mobile app

constant issues with my note 3.

I have two stock Note 3 bought on release day and both phones have connection issues. I get no network available when i have all 4 bars of signal, dropped calls and my favorite is when i call someone and there phone never rings even though it rings on my end and goes to there voice mail. And now i'm getting issues where i have to reboot my phone to get online make calls etc
Is it VZW or the phones? Both are stock and up to date have tried new sim cards etc. The phone work fine as long as you don't need internet access or to make calls (wifi works fine to)

David9723 said:
I have two stock Note 3 bought on release day and both phones have connection issues. I get no network available when i have all 4 bars of signal, dropped calls and my favorite is when i call someone and there phone never rings even though it rings on my end and goes to there voice mail. And now i'm getting issues where i have to reboot my phone to get online make calls etc
Is it VZW or the phones? Both are stock and up to date have tried new sim cards etc. The phone work fine as long as you don't need internet access or to make calls (wifi works fine to)
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The call...hear rings...get the person's voicemail...yet they never hear it ringing is THEIR phone/network issue...not yours.
As to the other issues...go to a Verizon company store (not someone who resells Verizon) and have them wipe and re-flash your phone. You should also be able to have the Samsung folks at Best Buy assist you. You'll lose all your stored information...so make sure you let Google or Verizon backup your phone so you can restore the data.
Sent from my Note 3 via Tapatalk

donc113 said:
The call...hear rings...get the person's voicemail...yet they never hear it ringing is THEIR phone/network issue...not yours.
As to the other issues...go to a Verizon company store (not someone who resells Verizon) and have them wipe and re-flash your phone. You should also be able to have the Samsung folks at Best Buy assist you. You'll lose all your stored information...so make sure you let Google or Verizon backup your phone so you can restore the data. Does the note 4 have any signal issues?
Sent from my Note 3 via Tapatalk
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Already been through all that.
I ended up buying a prepaid phone just to see if it was VZW network or the two note 3 i have and sure enough it is the note 3 the prepaid phone worked where the note 3 had no signal at different locations.
I have talked to VZW many times and they refuse to give me a early upgrade. Contract runs out in Oct this year.

David9723 said:
Already been through all that.
I ended up buying a prepaid phone just to see if it was VZW network or the two note 3 i have and sure enough it is the note 3 the prepaid phone worked where the note 3 had no signal at different locations.
I have talked to VZW many times and they refuse to give me a early upgrade. Contract runs out in Oct this year.
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That's what I have been trying to tell you, get your note 3 totally reflashed with the latest. You said you got them the day they were released....there have been about 5 or 6 OTA updates since then...and one of the issues with all those upgrades for some...was lousy phone reception. And for those users, after they had Verizon (or Samsung in Best Buy) wipe and reflash...their problems with phone reception were fixed.
But yes... they are your phones, you can do or not do with them as you wish.
Sent from my Note 3 via Tapatalk

Can't you just wipe/flash them yourself? it's not that hard to use Odin.

David9723 said:
Can't you just wipe/flash them yourself? it's not that hard to use Odin.
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You can do whatever you want...my suggestion was based on your phone being FULLY wiped and then overwritten with Verizon's latest load.
Sent from my Note 3 via Tapatalk

David9723 said:
I have two stock Note 3 bought on release day and both phones have connection issues. I get no network available when i have all 4 bars of signal, dropped calls and my favorite is when i call someone and there phone never rings even though it rings on my end and goes to there voice mail. And now i'm getting issues where i have to reboot my phone to get online make calls etc
Is it VZW or the phones? Both are stock and up to date have tried new sim cards etc. The phone work fine as long as you don't need internet access or to make calls (wifi works fine to)
Click to expand...
Click to collapse
If you got those Note 3's on release day, the issue is more than likely your phone. There was a whole thread about signal issues once a certain update came out(forgot which one). The only fix was to call Verizon and ask for a refurb. That fixed the issue. I can personally confirm that this was the issue with mine when I had signal issues back over the summer. Guess their was certain hardware issues with early Note 3s and one of the updates they pushed out. Keep in mind if you do go the refurb route, it will more than likely have the newest software on it, 4.4.4., which is un-rootable at the moment.
Here is the thread: http://forum.xda-developers.com/showthread.php?t=2785351
Talking about refurbs starts around page 9 or 10 I think.

christianpeso said:
If you got those Note 3's on release day, the issue is more than likely your phone. There was a whole thread about signal issues once a certain update came out(forgot which one). The only fix was to call Verizon and ask for a refurb. That fixed the issue. I can personally confirm that this was the issue with mine when I had signal issues back over the summer. Guess their was certain hardware issues with early Note 3s and one of the updates they pushed out. Keep in mind if you do go the refurb route, it will more than likely have the newest software on it, 4.4.4., which is un-rootable at the moment.
Here is the thread: http://forum.xda-developers.com/showthread.php?t=2785351
Talking about refurbs starts around page 9 or 10 I think.
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Thanks for the help christianpeso.
I noticed that my note will not switch to 3G it will just have the circle icon with a line through it when there is no LTE.

Exact issues I had even on custom roms. I would get 4g or nothing at all I couldn't take it anymore I got the new note and even switched to T-Mobile needless to say I'm working again. But seriously the Note 3 on VZW was horrible I wanted to smash it.
Sent from my SM-N910T using Tapatalk

My first Note 3 was worse it seemed, but in a low signal area I do drop calls easily.
Everything works great if the signal is a bit better, but the Note 3 drops calls where other phones don't.

I had similar problems i changed the antenna that goes from the usb port and had better reception. It cost me like 5 bucks with shipping. Worth a shot.

Sammguy said:
I had similar problems i changed the antenna that goes from the usb port and had better reception. It cost me like 5 bucks with shipping. Worth a shot.
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This sounds pretty cool, do you mind providing some info so I can check it out.

I wanted to keep it...

Once I got the phone setup and on the Sprint network I tried a test SMS to someone. They replied and the message came in. Then it repeated itself over and over indefinitely. I had someone else send me a SMS message but that message never came through. I received the last message that was sent once again.
Countless hours on the phone with Sprint escalated through tech support. Took it back to the store. They tried to "flash" it but could not. Swapped out for another Essential Ph-1 and it did the same thing.
I told them to keep it. It has caused enough stress in my life for years at this point.

Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.

ack154 said:
Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.
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Click to collapse
To be honest I do not know if they checked that and I did not know to check it.

So you only had the phone for a few hours? Your call but I think you may have jumped the gun.

spotmark said:
So you only had the phone for a few hours? Your call but I think you may have jumped the gun.
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I did not know what else to do. Guess I should have asked you guys first.

chasdw said:
I did not know what else to do. Guess I should have asked you guys first.
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Click to collapse
No use crying over spilled milk. Enjoy whatever you went with.

This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).

CollinFX45 said:
This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).
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Thank you, appreciate the advice.

I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.

hellot1M said:
I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.
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Very much appreciate the reply. I have not gone with a different phone because I am not really interested in any others at this time.
I did try what you suggested on both of the essential phones. It did not work on either.
I will probably go back by the Sprint store tomorrow to see if they figured anything out.
I cannot be without a phone and I do not currently have time to troubleshoot one that is not working.
I will keep chugging along with my old phone for the time being.
Sent from my Nexus 6 using Tapatalk

To be clear, Sprint Technical Support is so close to useless you might as well ask your dog how to fix your phone. You'd get the same quality of information and save yourself some time to boot. This is not necessarily Sprint's fault. It's very likely that Essential isn't giving them enough information. For example, I was trying to get files transfered from my PC to my Essential Phone earlier today. All I got was an big empty nothing telling me "This Folder is Empty." Figured it was something very simple but I couldn't figure out what. Sprint's second level support told me to call HP (computer OEM). Came onto this forum and somebody mentioned "just change the setting in notifications from charging to file transfer." Yep! It really was that easy! And Sprint should have easy fixes like that extremely well documented.
It makes me more that a little nervous to realize that Sprint is completely clueless about this phone and that Essential is next to impossible to get in touch with. Makes me wish I could have held out for the other Sprint exclusive coming soon: The LG V30+. Same 128GB internal, better screen, waterproof certification, drop proof certification, OLED screen instead of the PH-1's disappointing LCD panel, bigger screen, has an SD card slot, better camera, and above all else, well supported. Unfortunately, my old phone was broken and I needed to replace it immediately and as cheaply as possible. $15 per month made the PH-1 the best option available for me. Even the LG G6 with it's inferior specs, processor, etc. would have cost me more -- $20 per month.
We'll see how I'm feeling about my PH-1 in a week. Right now there's a lot of good and a lot of bad, so it's hard to say. At least by shear dumb luck I got the PH-1 at a budget phone price.

I had the same issue and took it to a Sprint store today. After a lot of trial and error, turning off Google voice did the trick for me. Even though they already switched me to a new phone.

I wanted to keep it but Pixel 2 coming out in October and camera subpar.
Sent from my Pixel XL using XDA-Developers Legacy app

I am on sprint and I have had zero issues, in fact I have a better signal with this phone because it utilizes the LTE + network. This is very interesting to me.