I know there was a topic started on this data issue, but nobody seemed to respond, so I decided to start a new one in hope of some light being shed on this matter.
It has been like 5 days already, and my phone feels like my hd2 with ppp issues. I have hard resetted the phone and no luck. I have called T-Mobile and there has been a couple tickets open in my area with the same issue. All my coworkers have the same issue so I know its not the phone, yet T-Mobile claims nothing is wrong with their antenas or network.
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Ppp???????
Data drops, it is freaking annoying really. It comes and goes, and I know it can't be sim card cause it came with the phone, and all 10 mt4g at work have the same issue as well...it has been 5 days and counting!
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Hello all. Long time reader/lurker here. I'm coming from a Moto q, to a Touch Pro 2 and now a Vibrant. So all of this android stuff is new to me. Long story short, I have a Vibrant. I love it, but I get really terrible reception. No, I'm not stuck on the whole bars thing. The actual quality of my calls are weak. I get a lot of voice fading and my sister and a few others say I sound like I'm in a hole. I was wondering: is my old sim card the reason why I'm getting dropped calls and a lot of 'failed' text message errors? I also get a lot of 'network error messagess' when I'm on the browser or in youtube. I ask because yes, it's not a old sim card, but maybe a new one out the box could help me hold a signal or should I swap out? Sorry if it's a noob question.
i went into the t-mobile store the other day and they said i should have been givin a new sim card with my vibrant, and that if your current sim is older than a year old you should get a new one, they gave me one for free. Everything seems about the same on the phone for me but it might fix your problem
watermonkey said:
i went into the t-mobile store the other day and they said i should have been givin a new sim card with my vibrant, and that if your current sim is older than a year old you should get a new one, they gave me one for free. Everything seems about the same on the phone for me but it might fix your problem
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Thanks for replying water monkey. Did you experience any problems as far as call quality or anything? I have dropped 4 calls since picking up the Vibrant and have had several failed text messages. It's kind of frustrating when the phone is so beautiful and expensive. Really hope the new sim will fix all my network/reception issues!
no i didnt have any problems with dropped or fading calls but my card was only 2 years old, if yours is older then you might have problems
Mines is barely a year old. (Original sim from Touch Pro 2). Maybe it's an outage or something in my area? I'm in Chicago. Maybe that could be the reason.
My SIM card is over five years old. The problems I'm having appear to be the fault of the phone. The SIM works perfectly in every other phone I pop it into.
My SIM card is from 2002 from when I first signed up with T-Mobile, it came with the original PocketPC Phone Edition. My network speeds are fine as you can see.
Reading that makes it even more frustrating... Guess I'll just take it back and start over with a new one/new sim card.
My sim is also from 2002. I too have no issues.
You guys think doing a full swap will set things right? (new phone/new sim)?
It may just be the design of the phone, my man. Lots of us are having problems.
It could also just be bad coverage in your area? You'll have to check T-Mo's maps and see where you're sitting with coverage (voice and data have their own maps).
I have great coverage in my city, but my reception is extremely disappointing. It appears to be the only T-Mo device I've used that has these issues. My first Vibrant (that came stock with a broken headphone jack) had problems, and my second does as well.
You could try swapping the SIM and try a new Vibrant. I'll bet you'll have the same issues, unfortunately.
One test to try would be to compare your results with a friend's 3G phone (provided you have a friend on T-Mo). Use the phones in the same conditions, and see if both devices have issues. If it's only you, then you know it's your phone.
thanks guys. I think I'll just return it and maybe pick up a droid x. (I'm an official android convert)
Jon C you should do the same thing. See how easy that was? Problem solved... Credit, exchange, sell or wait.
Catchin' the VIBE on the XDApp
Oh, the old internet mob mentality...
Jon C said:
Oh, the old internet mob mentality...
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sorry, but thats my own opinion. I just dont understand why you still own the phone. Why put yourself through all this just to run out of time to claim buyers remorse? This phone is obviously not living up to your standard, do something about it.
http://forum.xda-developers.com/showthread.php?t=738327
I just called tmobile and they confirmed it does help the 3G signal. The latest sim card are numbered 50.01.
My situation is this. Im a Tmobile usa customer, July 29th I recieved a text message saying that I met my 5gb data and that my data usage will be limited for the rest of the month. (NOT POSSIBLE, 5 DAYS INTO A NEW BILLING CYCLE).
So i did the obvious called customer service and they confirmed that I HAVE NOT used any were near my 5gb. But my problem is after all the trouble shooting they done for me my internet is still limited. There saying that it could be a software problem with the phone. I doubt that Ive been using android nand build heavy for atleast 6 consecutive months flawlessly. But idk. I use to get around and above 1100kbits/sec now im down to 70kbits/sec. I really dont want to wait till next cycle to see if it magically resets nor do I want to install another build. One of my question is my build has a factory reset button. If i press that will it reset normally the android software or will it mess up the android build and i will have to start over. And second if theres an easier way to reconnect my data speed I greatly appreciate the knowledge.
I think there is a line in the build.prop file that handles that
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I have been getting text messages saying that my international roaming charges have exceeded 50,100, 250, and 500$ and then it tells me to dial something to turn it off but I called tmobile and they say that they had no idea it is not coming up on their network. I was roaming but I was in Oklahoma!!! I am really looking forward to the hours on the phone fighting this later if it does show up on the bill. They noted it on my account and I made a tech report so hopefully I covered my @$$ enough.
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@creepinm3 can you explain what you were saying I'm sine what of a noob in certain aspects
@tobiascrystal good luck man. I had to hang up on a few reps b/c they weren't for the lack of a better word "KNOWLEDGEABLE " they have no idea what's going on because they rely so much on computer generated messages.
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So my new cycle started and guess what! My data is back to normal. T-Mobile makes mistakes they can't fix by overidding the computer. Smh
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Their no better in the UK, I just left them for 02. Really bad company.
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Hi all,
I've been on the Three UK 'One Plan' for around 7 months now. For the first 5-6 months I've had nothing but bliss and an amazing contract (for a change!!). However, since December when I got a new phone I've had random data drop-outs/freezes/hangs whatever you prefer.
Basically, the data will be stuck 'uploading' with the upstream arrow constantly flashing and I can't access anything using data because it just won't simply load anything. I was just wondering if anyone has had the same issue, on Three UK or otherwise?
I've seen a few threads saying they've had this (this is around 2011-2012) and it was an Android issue and they've just ignored it. However, I don't accept this because I've been fine for the first 6 months. I know it's not the phone because I've actually had a replacement & a completely different phone altogether. I've also had a replacement SIM and it hasn't done anything.
Anyone any ideas?
No such issues with me on three, have you checked to see there are no issues with your local mast. I've got 4g now with three and it's excellent.
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nikzDHD said:
No such issues with me on three, have you checked to see there are no issues with your local mast. I've got 4g now with three and it's excellent.
Sent from my GT-I9505G using Tapatalk
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Cool! Not sure when my area is due to get 4g. I've checked with Three and they said there are no issues on the masts nearby and all my friends have said they're fine. Bit stuck!
Hi guys, so I have a question about a note 3 that i bought recently from someone and there is an issue with it. When I put my sim card in, it says not registered to network but I have signal bars. Anyways, I did some research around but all the solutions seem to have been for ROOTED phones and how to fix it with rooting.
This phone is not rooted right now so I wonder if the issue is that the phone was rooted before, after a factory reset, the unregistered sim issue was caused? I still have an IMEI number so I don't think that is the issue. If anyone can help give me a solution, that would be great! I just got my note 3 so I don't really know the hang of what's going on on XDA for this phone.
I had a nearly similar issue on Saturday, but it was due to Orange changing my number over from my old sim which I was using to a new one that I had not used, but was deliveered with the phone the week before. Maybe get in touch with your provider?
causbrite said:
I had a nearly similar issue on Saturday, but it was due to Orange changing my number over from my old sim which I was using to a new one that I had not used, but was deliveered with the phone the week before. Maybe get in touch with your provider?
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Okay I'll try that! Still looking for a method to for sure fix this issue tho
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Once I got the phone setup and on the Sprint network I tried a test SMS to someone. They replied and the message came in. Then it repeated itself over and over indefinitely. I had someone else send me a SMS message but that message never came through. I received the last message that was sent once again.
Countless hours on the phone with Sprint escalated through tech support. Took it back to the store. They tried to "flash" it but could not. Swapped out for another Essential Ph-1 and it did the same thing.
I told them to keep it. It has caused enough stress in my life for years at this point.
Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.
ack154 said:
Curious, there have been a few random issues (not just on Sprint) that have turned out to be APN related. Do you know if they checked the APN settings and verified they were correct for their network? I changed a couple settings on TMobile to match what their recommendation is on their website and I know a couple AT&T people have had to change a thing or two as well.
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To be honest I do not know if they checked that and I did not know to check it.
So you only had the phone for a few hours? Your call but I think you may have jumped the gun.
spotmark said:
So you only had the phone for a few hours? Your call but I think you may have jumped the gun.
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I did not know what else to do. Guess I should have asked you guys first.
chasdw said:
I did not know what else to do. Guess I should have asked you guys first.
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No use crying over spilled milk. Enjoy whatever you went with.
This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).
CollinFX45 said:
This is entirely speculation, but it could be on either Sprint's side or the Messenger app itself. What you describe mirrors my experience with my unlocked Galaxy S8 and using the Messenger app. I switched that line over to the Essential phone it started working fine with text messages. If you try again in the future, try disabling the advanced SMS features (called RDS I think?).
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Thank you, appreciate the advice.
I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.
hellot1M said:
I work for sprint and this is an uncommon issue that has plagued the network for years. If your phone is not rooted, a simple profile update can fix this. One common issue we have seen with the essential phones bought through sprint is it not activating fully the first time. After the phone says it's activated still go through the settings, tap about, tap "OMADM updates" and click profile update. It was reprovision the phone correctly and reboot again. Sometimes it gets stuck on the last step. As long as the reception goes blank and then comes back with a LTE logo then you are done and can reboot the phone.
I know you already went with another phone but you could just as easily have the same issues on another phone. This comment is more for those who are looking for answers to your issue.
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Very much appreciate the reply. I have not gone with a different phone because I am not really interested in any others at this time.
I did try what you suggested on both of the essential phones. It did not work on either.
I will probably go back by the Sprint store tomorrow to see if they figured anything out.
I cannot be without a phone and I do not currently have time to troubleshoot one that is not working.
I will keep chugging along with my old phone for the time being.
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To be clear, Sprint Technical Support is so close to useless you might as well ask your dog how to fix your phone. You'd get the same quality of information and save yourself some time to boot. This is not necessarily Sprint's fault. It's very likely that Essential isn't giving them enough information. For example, I was trying to get files transfered from my PC to my Essential Phone earlier today. All I got was an big empty nothing telling me "This Folder is Empty." Figured it was something very simple but I couldn't figure out what. Sprint's second level support told me to call HP (computer OEM). Came onto this forum and somebody mentioned "just change the setting in notifications from charging to file transfer." Yep! It really was that easy! And Sprint should have easy fixes like that extremely well documented.
It makes me more that a little nervous to realize that Sprint is completely clueless about this phone and that Essential is next to impossible to get in touch with. Makes me wish I could have held out for the other Sprint exclusive coming soon: The LG V30+. Same 128GB internal, better screen, waterproof certification, drop proof certification, OLED screen instead of the PH-1's disappointing LCD panel, bigger screen, has an SD card slot, better camera, and above all else, well supported. Unfortunately, my old phone was broken and I needed to replace it immediately and as cheaply as possible. $15 per month made the PH-1 the best option available for me. Even the LG G6 with it's inferior specs, processor, etc. would have cost me more -- $20 per month.
We'll see how I'm feeling about my PH-1 in a week. Right now there's a lot of good and a lot of bad, so it's hard to say. At least by shear dumb luck I got the PH-1 at a budget phone price.
I had the same issue and took it to a Sprint store today. After a lot of trial and error, turning off Google voice did the trick for me. Even though they already switched me to a new phone.
I wanted to keep it but Pixel 2 coming out in October and camera subpar.
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I am on sprint and I have had zero issues, in fact I have a better signal with this phone because it utilizes the LTE + network. This is very interesting to me.