GT-N7100 screen replacement service and costs - Galaxy Note II General

A friend of mine dropped her GT-N7100 and the screen cracked. She bought the phone in the US and she is located in South America right now and asked if I could help.
Samsung US won't fix it saying it's not a US phone and they don't have the parts (the gorilla glass apparently isn't used on the US Note 2!). So they referred me to the UK Samsung support site. I contacted Samsung UK and their reply was that they don't do any out of warranty repairs and referred me to an outside vendor.
Anyone can recommend any alternatives in the US to get the screen replaced? I am looking for a full service shop... not really interested in buying the parts and spending any time taking it apart, it ain't my phone!. Using the US parts (i.e. the non gorilla glass would work as long as it is compatible with the phone).
Any idea what the price would be?
Thanks.
Denis

I live in South America and my phone screen broked. Since there is not official support from Samsung I send the phone to repair in a third party repair shop.
They fix the phone in one week but it cost me $340.
Is expensive but I don't know other alternatives
Sent from my GT-N7100 using Tapatalk

Depends on whether only the glass is broken (in which case the touchscreen should be working).
In UK it is easy to get the whole LCD assembly replaced but it costs between 130 to 180 GBP. It is more difficult to find someone to just replace the glass. I got my glass replaced by a Plymouth company for 45 GBP. There website is repairyourmobile.co.uk. I mailed the phone to them on Monday and got it back today (Wednesday) i.e. within 48 hours.
The quality of their work seems very good. That is why I thought I should post it here.
Sent from my GT-N7100 using xda app-developers app

Related

Cracked screen

Hi there
I am an expat living in Germany, and I have an MDA Pro IV. Somehow, I have managed to crack the very large screen on it. When I took it back to the shop I bought it from, they told me they were not prepared to send it back to T-Mobile to be repaired/replaced.
I told them I know I will have to pay for the repairs as cracking the screen is not covered on the 2 year guarantee, but they were not interested.
Does any friendly person out there know where to send the phone to be repaired, or where I can get a replacement screen?
Many thanks,
Sarah-Jane
LCD replacement
Give this very helpfull gent a call. His number is in the auction his name is Joe he is a very good honest gent. He will have your part and charges around £10 to fit.
http://cgi.ebay.co.uk/ws/eBayISAPI....sPageName=MERC_VIC_RSII_Pr4_PcY_BIN_Stores_IT
Re: LCD replacement
There are other sources on the 'net for screens for the universal a bit cheaper then the guy in Slough. Fitting is relatively straightforward. If you want to keep your warranty find the local HTC agent or send the phone to HTCEurope in the UK and pay them not much more than the ebay seller to fit it *and* keep your warranty.
www.htceurope.com
Richard

[Q] Nexus 4 Cracked screen and touch digitzer?help

i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Send it back to LG for repairs $100-160 cost
I'd look for a local cell phone place that does repairs, yes the nexus 4 has the glass that wraps the edges but you can always show them this and if they say yes they can repair it then I'd let them repair it..they should warranty their work and you won't have to be without a phone ..id do it that way pending on the price compared to sending the phone in for warranty work.
Sent from my Nexus 4 16GB using Tapatalk 2
same thing happened to me... keep me posted how you get on.
I've been trying to find out if I'm covered on credit card/insurance for accidental damage but doesn't look like it.
(I'm in th UK btw).
cheers
pontias
raghu
alshumary313 said:
i droped my nexus 4 and the screen cracked and it wont respond to my touches either? LCD seems to be working fine what should i buy to fix it and cheap
Click to expand...
Click to collapse
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
Cracked screen here
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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Click to collapse
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
alapatiraghava said:
Same thing happened to me. sent phone for repair to LG, repair cost is $140.
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Click to collapse
Hey what exactly was wrong with your screen. Mine works fine, but just has a cracked appearance. This means that they will only have to replace the glass aka digitizer but not the LCD underneath. There for my repair should be cheaper than most people. What did you have to get replaced? I'm curious if my repair cost would be less than yours. Thanks.
ugene1980 said:
Send it back to LG for repairs $100-160 cost
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Click to collapse
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
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Click to collapse
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
BigDig said:
Buddy, you have dropped a GLASS made phone, what do you expect??? Sometimes-you drop it and it doesn`t break, next time- you drop it and it breaks!!! It`s GLASS. Probably they need to come up with a titanium edition, just for you!
Click to expand...
Click to collapse
Yes, you are right... Nexus 4 is the best looking smartphone I have ever come across so far... And Truth is I am never used to cases or covers for phones, and If at all I have to cover with a protection case, it is waste of the killer beauty again..That is why I await Larry's promises to be true on xPhone/Next Nexus(For Google I/O'13), as he said “In today’s multi screen world, the opportunities are endless… battery life is a huge issue… when you drop your phone it shouldn’t go splat,”... My decision was utter wrong on Nexus 4, I'm a hardcore nexus fan... After I get it fixed, I buy a cover and give to my brother....
UK Repairs service
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
I think they should have made the back out of flexiglass.
Sent from my Nexus 4 @1.5 GHz on Stock 4.2.1
Enolator said:
Hey Guys,
Just wanted to say I've cracked my phone as well (woe!), less cracked-rather than smashed in multiple places. Was just minding my own business playing a bit of Ruzzle whilst pondering the questions of life on the toilet...
Anyway, called up LG support (make sure to find their cheaper phone number from saynoto0870 website); and was told they'd send me an envelope with details on the repair.
If you go on the website to schedule a repair, it'll tell you they carry out fixed price repairs at £130. This should leave the phone under warranty.
When I received the envelope, it was a letter from a company called Regenersis; who appear to be the repairs company responsible for a lot of outsourced repairs internationally. They also appear to be the source of some internet ranting due to bad customer service (seems to be a general trend with these third party repairs companies).
Anyway, sent phone off yesterday so will try to report anything back with regards to prices, results etc.
BTW this is for UK only, although I suspect LG will do something similarly for most other countries with regards to repairs.
Click to expand...
Click to collapse
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Enolator said:
So just called up Regenersis on Friday morning and they gave me a quote of 122GBP for full repair, service and postage back to me. 8 pounds cheaper than the fixed price on the LG page. So paid via direct debit over the phone and have been told it should be sent off in a few days as both the phone and parts are ready to be put together. I would expect to receive it sometime mid-next week. Will post back on repair results. (If the quality is good, it would have been about the same price as buying my own screen from Ebay. It would probably take aprox. the same amount of time due to long postage times; though the main advantage being that I keep my warrantee).
Click to expand...
Click to collapse
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Anyway, in summary; the repair itself after paying took only 1-2 days.
To my surprise the experience overall with these guys were reasonably pleasant despite the bad reviews on the net. Although I suspect that's the standard scenario where someone will only complain when something goes wrong.
Either way, the repair cost less than the quoted guaranteed LG repair price on their website of 130GBP.
Tips for anyone planning on sending their broken Nexus 4 to these guys:
Register through LG repairs service first. Book your slot online, then give the LG guys a call next day to confirm it's gone through so that they can get Regenersis to send through a repair letter with details.
Once the phone is sent off to Regenersis (I'd suggest Royal Mail tracked as this'll allow you to know exactly when it's arrived in Glasgow); give them a call within about 2/3 days to ask about an online quote or otherwise when it'll be examined by their engineers. (I had to wait until next before calling back to ask about the price and paying through the phone via direct debit).
After that I'd suggest giving them about 3/4 working days to repair if they have all the parts ready etc, before calling back to check on progress.
With any luck you'll get your phone back within about 2 weeks.
I've attached a picture of the repaired phone; it seems good as new and there are no scratch marks or signs that the phone has been tampered in any way. (Sorry for the bad photo!).
Edit: Had a play with the phone, a horizontal line across the upper quarter of the screen doesn't actually respond to touch; only has display. Sooo....called up LG again this morning to have them tell me they'll send me another package to send back again to Regenersis... Only one piece of advice, don't for frack's sake break your Nexus 4. Seriously!
Turns out after the repair, the phone was placed back under warrantee status allowing me to raise the issue up with Google themselves. So after a quick call to the US phone line (cheaper with the say no to 0870 redirect phone line), they agreed to send me a replacement. I received it within 3 days from the call and haven't needed to be absent of a phone for over a week if sent to repair again. Now to simply send the broken faulty phone back to google via their supplied prepaid packaging.
Happy repairs guys,
Signing out.
nagnrik said:
Same thing happened to me today, very minor drop, and complete crack, touch screen is unresponsive... Local LG repair centre does not have it in stock, so I am waiting for an update from him.... It is seriously terrible quality of the phone, I had dropped so many phones hundreds of times, never, nothing happened.. This is really terrible....
Click to expand...
Click to collapse
Newsflash! LG is not in the glass production business. They receive their Gorilla Glass from Corning, just like most of the other manufacturers out there. If the glass broke from you dropping it, it has ZERO to do with LG's build quality.
Enolator said:
Hey guys,
Final update on the phone repair situation. I received my phone this morning from Regenersis after a total time since send off of aprox. 2 weeks since registration on the LG repairs website. (What more of a present could I ask for on my Bday!).
Click to expand...
Click to collapse
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Carpetboy said:
Was your phone repaired or replaced? Was the internal memory wiped?
I have a cracked unresponsive screen and will be making an insurance claim (so slightly different process). Unfortunately I hadn't enabled USB debugging so I'm struggling to get the files off the device before I send it off.
I'll be insisting on a repair rather than a replacement and I don't want my device being factory reset.
Click to expand...
Click to collapse
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Enolator said:
Hey Carpetboy,
Mine was simply repaired, but all my files had been backed up to dropbox and gmail so wasn't too bad. My gf had a few things fixed through insurance and they've just replaced it each time because they're not necessarily specialised to deal with repairs; especially if it's a very new phone it seems. Though if it's just a screen repair it might not be too bad.
Good luck dude! :good:
Click to expand...
Click to collapse
Cheers for the info. I managed to get all the critical files off it last night through the toolkit so I'm not as worried if they just replace it now.
LG Repaired Cracked Screen for $153
Hello everyone,
I recently had my phone repaired by LG. They replace the screen for $153. The repair facility is located in Ft Worth Tx, and the payment center is located in Alabama. It cost me $20 to send it 2nd day air via UPS. Also, I bought another nexus 4, and now am returning it back to google less then 15% restocking fee. Basically, i rented a nexus 4 16gb for $50 over a 2 week period.
Same!
diegoamesap said:
can you please tell me the number to repair it on that price? I called to the service in Canada and its arround $250
Click to expand...
Click to collapse
I went to my provider here in Canada as well and it was because my phone over heated and the front glass cracked and my provider told me it would cost about $250 and as I read these comments it makes me question why is it $250 in Canada but only $140-$160 in other countries? its not fair ( well in my opinion it should be the same price just in CAD ) I too need this number! it just makes no sense ! I live in AB so tax shouldnt be the problem neither.

My S4 wont turn on

My S4 fell down and the screen broke. Since then it won't turn on. Any diagnostic tools or solutions out there?
I know about shops that repair phones!
Call samsung customer services...all samsung products/phones come with a 24 mnth warranty as standard...theyll send you a postage bag to send them the phone in to them..totally free of course. Do not pay an independant repair shop who could possibly damage your handset further...rendering it out of warranty. This is your best bet if you fail to get it working yourself
Sent from my GT-I9505 using xda premium
naokilla said:
Call samsung customer services...all samsung products/phones come with a 24 mnth warranty as standard...theyll send you a postage bag to send them the phone in to them..totally free of course. Do not pay an independant repair shop who could possibly damage your handset further...rendering it out of warranty. This is your best bet if you fail to get it working yourself
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
A broken screen is not covered by warranty if I am not mistaken. And the fact that it died when it fell and the screen broke makes me think that the two things are related?
Jack_d71 said:
A broken screen is not covered by warranty if I am not mistaken. And the fact that it died when it fell and the screen broke makes me think that the two things are related?
Click to expand...
Click to collapse
Nobody can help with this except Samsung.
Yes, broken screen is not covered by warranty, so you will have to pay for that and it's possible it's just that. Screen is not working so you can not see if your phone booted or now.
Go to Samsung support.
You don't have to send it to Samsung. Take/send it to any reputable repair shop. I broke mine a couple of months ago after I only had it for about 3 weeks. I called Verizon to find out if they had it in stock (I was ready to just buy a new one) and they actually told me to go on the internet and look for screen repair places because it would be cheaper than replacing the phone. I found a place in Times Square and I walked it in and 45 minutes later (and $280) I had a working phone again. Haven't had a problem with it since.

Price to replace screen/digitizer?

Is anyone here familiar with how much I'll have to spend to get the screen repaired for me?
My screen finally cracked after someone knocked it out of my hand, my bumper wasn't sufficient for this kind of impact. The bottom half of the screen doesn't function.
Sent with Virtue
In India, it costs about Rs. 4500 = $75US.
rhishavphukan said:
In India, it costs about Rs. 4500 = $75US.
Click to expand...
Click to collapse
Where did you get yours repaired for $75?
Sent with Virtue
Ace42 said:
Where did you get yours repaired for $75?
Sent with Virtue
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Click to collapse
I saw your location was NY. So I just told you that in India its for Rs. 4500 which is more or less $75 if your convert the currency. But you should call up LG services for the exact prices.
Got mine fixed for $180 and thought it was a bargain others charged $250 btw I'm in australia
Sent from my Nexus 4 using xda premium
In California, $185 was the best price I was quoted. It was cheaper to buy a used one on Craigslist and sell the broken one for parts
Sent from my Nexus 4 using xda app-developers app
chrisrozon said:
In California, $185 was the best price I was quoted. It was cheaper to buy a used one on Craigslist and sell the broken one for parts
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
rhishavphukan said:
I saw your location was NY. So I just told you that in India its for Rs. 4500 which is more or less $75 if your convert the currency. But you should call up LG services for the exact prices.
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Click to collapse
Seems like it's cheaper to repair overseas than in the us. I don't have the money to spend 180 on screen repairs so close to the holidays. I think I'll sell this cracked one, then switch to my galaxy s1.
Sent with Virtue
I bought the screen (LCD + digitizer + frame) all in one piece on eBay for $128 and replaced it myself. If you haven't done it before, it might take you about 1.5 hours..
Sent from my Nexus 4 using xda app-developers app
megamacx said:
I bought the screen (LCD + digitizer + frame) all in one piece on eBay for $128 and replaced it myself. If you haven't done it before, it might take you about 1.5 hours..
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I don't think I'm skilled enough with hardware to pull this off. I would likely mess up. I was thinking about trading it in to tmobile and just using my S1 until I can save for Project ara from moto next year.
Whoa. That's expensive. 185 for the screen, that's insane
Sent from my Nexus 4 using xda app-developers app
rhishavphukan said:
Whoa. That's expensive. 185 for the screen, that's insane
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Doesn't make sense to spend nearly $200 on repairs for a problem that's affecting ~15% of my screen. I've been using my phone upside via rotation to overcome the dead zone.
However I cannot stand knowing a crack is on my phone, this is the first device I've allowed this to happen to ever.
Sent with Virtue
They are just trying to rip you off. Call up the LG service care helpline if you haven't already and ask em about the prices. Because these repair centers are usually authorized one and can quote anything. Happened with my HTC sensation. They charged me Rs. 11000 for the screen and when I confirmed with HTC they said its for 4000 about 2 years ago. So be sure about getting it repaired anywhere. Hope things work out for you. Sad to see another device on its death bed.
Sent from my Nexus 4 using xda app-developers app
Repairs/replacements in India
rhishavphukan said:
They are just trying to rip you off. Call up the LG service care helpline if you haven't already and ask em about the prices. Because these repair centers are usually authorized one and can quote anything. Happened with my HTC sensation. They charged me Rs. 11000 for the screen and when I confirmed with HTC they said its for 4000 about 2 years ago. So be sure about getting it repaired anywhere. Hope things work out for you. Sad to see another device on its death bed.
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Hello Rishav,
I dropped my Nexus 4 yesterday...the display is now cracked and unresponsive to touch, so I cannot get past the screen unlock pattern. I read your post that it costs Rs. 4500 to get the screen/digitizer replaced in India.
I was wondering if you know where I could get it done in Pune. I see that your location is Gurgaon but any info you have / could provide would be appreciated. I searched on Google for Nexus 4 repairs in Pune but haven't come across anything useful.
Thanks in advance!
Rahul
Just contacted LG via live chat, and apparently it'll be between 100 and $180. I'm going with 180 because the frame, digitizer, and screen are all damaged. Sadly I don't have $180 right now(have to worry about tuition, transportation, bills, etc.). Think I'll just sell it on eBay or whatever.
TheKonMan said:
Hello Rishav,
I dropped my Nexus 4 yesterday...the display is now cracked and unresponsive to touch, so I cannot get past the screen unlock pattern. I read your post that it costs Rs. 4500 to get the screen/digitizer replaced in India.
I was wondering if you know where I could get it done in Pune. I see that your location is Gurgaon but any info you have / could provide would be appreciated. I searched on Google for Nexus 4 repairs in Pune but haven't come across anything useful.
Thanks in advance!
Rahul
Click to expand...
Click to collapse
Call on this number 1800 180 9999. It's LG service and they'll guide you where in Pune you can get it fixed
---------- Post added at 12:57 PM ---------- Previous post was at 12:54 PM ----------
Ace42 said:
Just contacted LG via live chat, and apparently it'll be between 100 and $180. I'm going with 180 because the frame, digitizer, and screen are all damaged. Sadly I don't have $180 right now(have to worry about tuition, transportation, bills, etc.). Think I'll just sell it on eBay or whatever.
Click to expand...
Click to collapse
Hmm. That's bad. Well, in India the screen, digitizer and the silver bezel around the screen is for the price mentioned above. I'd suggest you keep the Nex for a while and get it fixed after a few months. I mean it's your call.
rhishavphukan said:
Call on this number 1800 180 9999. It's LG service and they'll guide you where in Pune you can get it fixed
Click to expand...
Click to collapse
Thank you Rishav. Will try that LG number and see how it goes.
br,
Rahul Konwar
rhishavphukan said:
Hmm. That's bad. Well, in India the screen, digitizer and the silver bezel around the screen is for the price mentioned above. I'd suggest you keep the Nex for a while and get it fixed after a few months. I mean it's your call.
Click to expand...
Click to collapse
Think I need to take a trip to India LoL. Or, I could tell them I'm in the subcontinent of India, then say I recently moved to the us right after they fix it.
Sent with Virtue
same as my situation...
when i turned on the screen and is damn pissed me off around...
n what did i suspected is
-screen cracked, Digitizer damaged
-screen cracked, LCD + Digitizer damaged..
Send my S4 LTE,E960 n Galaxy Y to XDA (PS:send my bad English)
Hi I work in a phone repair shop in the uk. I don't recommend just changing the glass. It's nigh on impossible to do without damaging the digitizer. You need to change the glass/digi/lcd and frame complete. The part you need is about £85 on ebay so a shop is gonna do it between £120-£150. Anything over that is a bit pricey.
LG is repairing mine this week for 153.00
Symptom/Cause: Damaged housing need full Refurbishment (LCD, TW, Back glass, Cosmetics)
Repair Cost: $ 153.00

Sad day, shattered screen. Anyone replaced one yet?

Today was a sad day for me. I was working with cables under my desk and my phone was next to me. An object fell off the desk and its corner landed right on my screen. The picture says it all.
Has anyone had to get their screen replaced? Did you go through LeEco support? I'm curious what it is going to cost and what the turn-around looks like. I've contacted support and I'm waiting to hear back.
Thanks!
I contacted support to see if there is a way to buy official screen replacements. They offered me a repair service, I had to pay for the shipping (both ways), but they couldnt gave me a price for the repair, they had to see fthe damage first. Finally I bought a screen replacement from aliexpress, 89 dlls with "fast" shipping. It should be delivered next monday.
TheDethEgineer said:
I contacted support to see if there is a way to buy official screen replacements. They offered me a repair service, I had to pay for the shipping (both ways), but they couldnt gave me a price for the repair, they had to see fthe damage first. Finally I bought a screen replacement from aliexpress, 89 dlls with "fast" shipping. It should be delivered next monday.
Click to expand...
Click to collapse
This is unbelievable. They are replacing it at no cost to me as a one time favor. I just have to pay shipping.
Best customer service ever.
slgooding said:
This is unbelievable. They are replacing it at no cost to me as a one time favor. I just have to pay shipping.
Best customer service ever.
Click to expand...
Click to collapse
Great for you. I told them I dropped the phone maybe thats why they have to charge me. Look at their answer:
"Regarding to your concern about the your cracked screen, as you mentioned earlier that you dropped your phone accidentally, we are sorry to say that we cater only for those issue with manufacturer defects. Since you dropped your it is automatically void it warranty. Please mind that you will charge on the repair service that we provided. "
For me the shipping was about 50 dlls, plus the repair fee, wich they did not how much it could be, I calculated around 120 dlls total. Thats why I bought a replacement from China.
TheDethEgineer said:
Great for you. I told them I dropped the phone maybe thats why they have to charge me. Look at their answer:
"Regarding to your concern about the your cracked screen, as you mentioned earlier that you dropped your phone accidentally, we are sorry to say that we cater only for those issue with manufacturer defects. Since you dropped your it is automatically void it warranty. Please mind that you will charge on the repair service that we provided. "
For me the shipping was about 50 dlls, plus the repair fee, wich they did not how much it could be, I calculated around 120 dlls total. Thats why I bought a replacement from China.
Click to expand...
Click to collapse
I guess I lucked out then! Got someone on a good day I suppose.
What you wrote and what you have recived?
hi, normally it cost 100-120 dollrs to replace a screen, recently I replace my LG G4 for about $100.
For LePro3 it's still perfect, just need to be extra careful with phone I think, good luck.
entchen66 said:
What you wrote and what you have recived?
Click to expand...
Click to collapse
I'm going to be sending it in tomorrow. I received a phone call from LeEco yesterday verifying my contact info and address. I'll post back more details once the device is repaired.
Update: LeEco had me send the device to Irving, TX for repair. It arrived at their service center yesterday, was repaired and shipped back out all in the same day. Expecting it Monday!
slgooding said:
Update: LeEco had me send the device to Irving, TX for repair. It arrived at their service center yesterday, was repaired and shipped back out all in the same day. Expecting it Monday!
Click to expand...
Click to collapse
how much did you paid for shipping?
TheDethEgineer said:
how much did you paid for shipping?
Click to expand...
Click to collapse
They wanted me to ship with FedEx. The cost was about $14 for 2 day business, which included insurance for $400. The package weighed 1.5lbs.
Originally they had asked for me to print a return label, however that isn't possible with FedEx (afaik) because you have to specify a shipping date. I was expecting an email from them, but it looks like they ended up covering the return shipping cost.
I do have to say that the communication is a little lacking from LeEco. The only reason I know it was sent yesterday is because of how I have my FedEx account setup. It notifies me when packages are sent to my address. I never received any confirmation that it was received, had been processed, or that it was even shipped back. Not a huge deal since the turn was ridiculously quick.
slgooding said:
They wanted me to ship with FedEx. The cost was about $14 for 2 day business, which included insurance for $400. The package weighed 1.5lbs.
Originally they had asked for me to print a return label, however that isn't possible with FedEx (afaik) because you have to specify a shipping date. I was expecting an email from them, but it looks like they ended up covering the return shipping cost.
I do have to say that the communication is a little lacking from LeEco. The only reason I know it was sent yesterday is because of how I have my FedEx account setup. It notifies me when packages are sent to my address. I never received any confirmation that it was received, had been processed, or that it was even shipped back. Not a huge deal since the turn was ridiculously quick.
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wow that is a great price!
I remember checking some prices to ship from El Paso, Texas to I believe it was Irving, Texas, it was around 60 dlls including a return label. Let me know when you recieve your phone to see the how they did it! I´ll will be replaceing myseñf the screen this weekend
I got the phone back today. It is as good as new. It is as if I never shattered the screen! LeEco FTW .
Mine broke too. Kind of random because it broke right down the center without warning. I shipped it to Irving via USPS with Insurance. Shipped it flat rate in a padded mailer with the phone inside a prepaid USPS flat rate box inside. $6.80 each way to ship out and back.
I think they default to saying use UPS and FedEx because that have those mailers in house and also because they are well known in the business world. Figured if I shipped them a box inside a box for USPS they'd ship it back. Will let you all know how it turns out.
Sent from my ASUS_Z00A using XDA-Developers Legacy app
I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
Sent from my LeEco Le Pro3 using XDA Labs
TheDethEgineer said:
I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
Sent from my LeEco Le Pro3 using XDA Labs
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Can you give me a link for the lcd replacement?
Edit.
Sry I forget we've sopken earlier in PM. Never mind.
ekkilm said:
Can you give me a link for the lcd replacement?
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There you go
https://m.aliexpress.com/item/32762437006.html#autostay
Edit: No problem jeje
Sent from my LeEco Le Pro3 using XDA Labs
TheDethEgineer said:
I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
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Click to collapse
No it is not tempered glass. That is a rumor spawned by ignorance.
How easy was it to replace? Did you have to use a heat gun to remove it from the device?
TheDethEgineer said:
I just replaced mine with an lcd from AliExpress. To be honest it looks slightly better!
One more thing, the pre applied screen protector should be a tempered glass?? I had to remove it before removing the lcd and it did not felt like a tempered glass, more like a high quality plastic protector
Sent from my LeEco Le Pro3 using XDA Labs
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slgooding said:
How easy was it to replace? Did you have to use a heat gun to remove it from the device?
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Yes I needed a heat gun, I used a regular hair heat gun. It was hard because of the shattered parts of the screen had to be removed carefully and piece by piece, the rest of the screen came out easy.

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