[Q] I dropped my S4 i9500. - Galaxy S 4 Q&A, Help & Troubleshooting

Well, the worst thing happened, I dropped my i9500. I would rather die. Now there's a red line on my screen on the left side of screen. It dropped on its base (the battery side) yet, it affected the screen. It's static, stays, changes color according to the app I'm using. Like right now it's red on the keyboard, but kinda green on the chrome app. I'm sorry I don't know how to view screen shots, but I've attached two .png file.
My question, can I make this right, or do I have to take it to the Samsung people?
Oh man! I just viewed the screenshot from my computer, and I don't see any line. So, basically it's somewhere below the screen, where the software doesn't capture it in screenshots.

Send it in to Samsung

Just give it to the Samsung people if you still have warranty
Sent from my GT-I9505 using XDA Premium 4 mobile app

Unfortunately i think you cracked your display. Fortunately it still works. Screenshot doesn't capture it because it's physical. Not a software issue. I payed almost 200 euros to change my display. It's not covered by warranty
Sent from my GT-I9505 using xda app-developers app

Screenshotting a broken screen to show damage.
I love XDA these days! Haha
Sent from my GT-I9505 using XDA Premium HD app

The joke's on you!
Obagleyfreer said:
Screenshotting a broken screen to show damage.
I love XDA these days! Haha
Sent from my GT-I9505 using XDA Premium HD app
Click to expand...
Click to collapse
Dude, the screen is not broken. Something's physically disturbed from the inside. And anyways, here at my place, people are stupid, so they'll just change my screen for free, 'cause they think I got warranty.

TheSinister said:
And anyways, here at my place, people are stupid, so they'll just change my screen for free, 'cause they think I got warranty.
Click to expand...
Click to collapse
then why don't u take ur phone to the place to fix it? I hope they r smarter then u and don't change it for free because it was ur fault.

Dont you have insurance?

Related

Something is wrong with my screen please help

I just noticed today that there is a bright line at the bottom of my screen. Tried changing wallpaper rebooting made no difference. Not sure if its a burned line on the screen now. I have attached a screen shot, any suggestion or test method I can check would be greatly appreciated.
Sent from my GT-I9100M using Tapatalk
Lol can't see it which means its probably something wrong with your display
Sent from my GT-I9100 using XDA App
If it's the display itself that's having a problem, you need to take a pic of it using a camera. A screen shot is just a capture of what's being projected on the screen, not the screen itself.
I had the same problem after a screen replacement on my phone which I originally broke the screen on. I would suggested taking it back to the store for a replacement handset.
Sent from my GT-I9100 using XDA Premium App
BarryH_GEG said:
If it's the display itself that's having a problem, you need to take a pic of it using a camera. A screen shot is just a capture of what's being projected on the screen, not the screen itself.
Click to expand...
Click to collapse
I'm in vegas right now and although I should be having fun but this phone screen issue is bothering me. Is there any test I can do author my laptop here? I basically a bright white line at the bottom of the screen.its a thin line but noticeable. :-( its want there before and appear out of no where.
Sent from my GT-I9100M using Tapatalk
Don't think so, I feel your pain mate. Its a line of dead pixels on mine it was really bright then after a few days then typically after about 2 days it changed to a really really faint line which was barely visible.
Sent from my GT-I9100 using XDA Premium App
blasterbates180 said:
Don't think so, I feel your pain mate. Its a line of dead pixels on mine it was really bright then after a few days then typically after about 2 days it changed to a really really faint line which was barely visible.
Sent from my GT-I9100 using XDA Premium App
Click to expand...
Click to collapse
that's exactly what I have right now. A really bright thin line. this is a canadian bell sg 2 and I have rooted and unlocked with chainfire cf-root using zs kg2 kernel. So I got a yellow triangle that I need to get rid off. Any suggestions? I'm worry about the counter where they may be able to tell that the phone is has been tempered. :-(
Sent from my GT-I9100M using Tapatalk
Restore to stock firmware and reset the custom rom download counter using a USB jig.

Bottom screen not responding well

So I have this weird issue. The very bottom of my screen does not respond well! At first I thought it was a bug with the navigation bar, tried several roms and tried PIE controls until I figured that there is something wrong. I have the navbar now set at 48 dpi and I have to press at middle of it to work, where the very bottom is dead. I activated 360 rotation so that my statusbar now is at the bottom of the screen instead of navbar and it does not respond at all! Anyone can explain ?
Sent from my Nexus 4 using xda app-developers app
Anyone please ?
Sent from my Nexus 4 using xda app-developers app
Ensifolk said:
Anyone please ?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
I think you should try a clean flash.. I never had such problem... about you
From when this problem has been started? please share more information so that we can help you..
Rohit02 said:
I think you should try a clean flash.. I never had such problem... about you
From when this problem has been started? please share more information so that we can help you..
Click to expand...
Click to collapse
I have Tried like lots of different roms with clean fresh installation and the problem is still there ! I think its a hardware problem. For ezample right now if I set my navbar to 32 dpi it wont respond at all because the bottom of my screen have lost the touch sensitivity. I have droppes my phone several times, could that be it ? I cant really remember when I exactly started noticing the issue...but just few days ago...I have tried PIE and same **** :s I have to set the trigger area to max for it to respond...and yes im talking about experiments after a clean install before installing ANY third party app
Sent from my Nexus 4 using xda app-developers app
Ensifolk said:
I have Tried like lots of different roms with clean fresh installation and the problem is still there ! I think its a hardware problem. For ezample right now if I set my navbar to 32 dpi it wont respond at all because the bottom of my screen have lost the touch sensitivity. I have droppes my phone several times, could that be it ? I cant really remember when I exactly started noticing the issue...but just few days ago...I have tried PIE and same **** :s I have to set the trigger area to max for it to respond...and yes im talking about experiments after a clean install before installing ANY third party app
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
okays... Now I think it surely a hardware problem,as you said you havr also dropped your phone several times.. All the best goto the service centre for the repair.. dont tell them that you have dropped your phone else they will charge you badly even if you are under warranty.. You are welcome..
Rohit02 said:
okays... Now I think it surely a hardware problem,as you said you havr also dropped your phone several times.. All the best goto the service centre for the repair.. dont tell them that you have dropped your phone else they will charge you badly even if you are under warranty.. You are welcome..
Click to expand...
Click to collapse
Think Im gonna give no damn about it and of course buy the nexus 5, which I would have done either way..but im surprised how can a touchscreen lose a part of its sensitivity somewhere on the screen ?
Sent from my Nexus 4 using xda app-developers app
If you look closely at your screen at an angle with the screen off you will be able to see the digitizer matrix that is fused to the screen.
It is a series of squares.
Each of them squares has 3 horizontal lines and one vertical.
Behind the bezel there will be the circuitry that connects every horizontal and vertical line
If say for instance after one of your phone drops it has damaged one of the connectors at the side, you will lose the entire row of touch detection. Which is probably what has happened
Sent from my Nexus 4 using xda app-developers app
Ensifolk said:
Think Im gonna give no damn about it and of course buy the nexus 5, which I would have done either way..but im surprised how can a touchscreen lose a part of its sensitivity somewhere on the screen ?
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Alex240188 said:
If you look closely at your screen at an angle with the screen off you will be able to see the digitizer matrix that is fused to the screen.
It is a series of squares.
Each of them squares has 3 horizontal lines and one vertical.
Behind the bezel there will be the circuitry that connects every horizontal and vertical line
If say for instance after one of your phone drops it has damaged one of the connectors at the side, you will lose the entire row of touch detection. Which is probably what has happened
Sent from my Nexus 4 using xda app-developers app
Click to expand...
Click to collapse
Alex is right i had this happen to my moto defy. I'd say get it done under warrnty no matter if youre keeping or selling. Improve your resale value and protect you from having the entire digitizer die on you

Display of black weird

Anybody an idea whether this is a display damage? Black appears not normal.
Sent from my SM-N9005 using xda app-developers app
Black crush
Well,this is called 'black crush' or 'black clipping'. It is still there a little bit,but nothing serious. The first Note was horrible... Don't worry,nothing is wrong with the phone,it is a software issue,and (I think) it will be fixed soon.
Im very confused as it really distorts the display of the black.
In the settings the search field has a deep Black. Rest is more or less grey.
In the toggle menu the bottom bar has weird stripes.
It's not just a small issue. ...
Sent from my SM-N9005 using xda app-developers app
hightoohigh said:
Im very confused as it really distorts the display of the black.
In the settings the search field has a deep Black. Rest is more or less grey.
In the toggle menu the bottom bar has weird stripes.
It's not just a small issue. ...
Click to expand...
Click to collapse
You posted screen shots. No one can tell anything from those you need to take a picture of the problem using a camera. The phone's been out for over a month now. If what's happening to you were wide spread I assure you it would have been brought up (numerous times) by now. If whatever you're seeing was like that out of the box (before you loaded any apps) it's probably a h/w problem with your specific device.
I have the same issue too on my Note 3!
I'm from Singapore here.
I didn't notice that the pictures appear perfectly normal on other displays.
I did some shots with a camera.
Sent from my SM-N9005 using xda app-developers app
Forgot the photos.
Sent from my SM-N9005 using xda app-developers app
hightoohigh said:
Forgot the photos.
Sent from my SM-N9005 using xda app-developers app
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Click to collapse
That isn't normal - I'd you are running a custom ROM I'd take back to stock to see if the issue persists, and send it back if it does.
Regards,
Dave
Sent from my SM-N9005 using Tapatalk
YusRyAtom said:
I have the same issue too on my Note 3!
I'm from Singapore here.
Click to expand...
Click to collapse
Mine too. Isn't that supposed to be the way the display looks? Just kidding.
A display that looks like this isn't normal and if there were a lot of them people would be going nuts.
It's either something s/w related that's fried the graphics drivers or a h/w problem unique to specific phones. If it remains after a hard reset than it's h/w and the phone needs to be exchanged.
Tried the hardware reset but didn't change anything. Bad luck this time.....
Sent from my GT-I9100 using xda app-developers app
hightoohigh said:
Forgot the photos.
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
That is really something wrong.
It suppose no strip at telco area.
Beside search bar, the rest bottom part is suppose black also not grey.
I believe your screen is defective.
I've factory-rested and it's the same.
Re-installing exactly the same J1 firmware (in Singapore it's the latest) via Odin also yeilds same result.
Another friend of mine is facing the same issue.
However, the ambience at the Samsung stores are so bright, and it's hard for the customer service officers to see
Well I'll see what Samsung After service Germany will say... the point is that the screen looks ok if you test the blue, green, red and black screen test under *#0*#. But during normal use I'm faced with the problems as shown above
I'll keep you updated.
Sent from my GT-I9100 using xda app-developers app

Horizontal lines on display

Hi bros, my phone is just 3 days old and it has a little problem in display.. if I set screen brightness lower and background image white or grey then there appears two horizontal straight lines in the display which used to get vanished on higher brightness.. so can you guys tell me if this is a really big issue or not because I have 30 days replacememt policy..
Sent from my GT-I9500
If it bothers you, then you should get a replacement. I would get the replacement, could get worse with time
Gesendet von meinem GT-I9505 mit Tapatalk
You should definitely get it replaced.
Sent from my GT-I9500 using XDA Premium 4 mobile app
coolkoushik07 said:
Hi bros, my phone is just 3 days old and it has a little problem in display.. if I set screen brightness lower and background image white or grey then there appears two horizontal straight lines in the display which used to get vanished on higher brightness.. so can you guys tell me if this is a really big issue or not because I have 30 days replacememt policy..
Sent from my GT-I9500
Click to expand...
Click to collapse
I'd be straight on the phone to get the replacement it'll only get worse not recify itself
Well I am also thinking to get it replaced and while searching over net I just came to know that it is normal in amoled display and there is no guarantee if the next one wont be worse than this one.. also I saw flipkart review (I bought from there) some people complained that after replacement also they got same error.. so just wanna be confirmed..
Sent from my GT-I9500
coolkoushik07 said:
Well I am also thinking to get it replaced and while searching over net I just came to know that it is normal in amoled display and there is no guarantee if the next one wont be worse than this one.. also I saw flipkart review (I bought from there) some people complained that after replacement also they got same error.. so just wanna be confirmed..
Sent from my GT-I9500
Click to expand...
Click to collapse
Get it replaced again and again till the problem is not solved.
My device has no such problem so it is not a problem that all devices have.
Sent from my GT-I9500 using XDA Premium 4 mobile app
coolkoushik07 said:
Well I am also thinking to get it replaced and while searching over net I just came to know that it is normal in amoled display and there is no guarantee if the next one wont be worse than this one.. also I saw flipkart review (I bought from there) some people complained that after replacement also they got same error.. so just wanna be confirmed..
Sent from my GT-I9500
Click to expand...
Click to collapse
It is a hardware problem about horizontal lines on display. I don't thing that will happen again as you get a new replacement.
LotoTutu said:
It is a hardware problem about horizontal lines on display. I don't thing that will happen again as you get a new replacement.
Click to expand...
Click to collapse
After getting it replaced now there are some vertical lines also as well as some horizontal lines.. so the previous one was better.. and after searching over net I found it as normal.. almost everyone has this in their device.. to get these lines visible u have to select a grey background and u have to check the display at dark room and with low brightness (25% or less).. I guess all have this issue more or less.. by the way I have asked for replacement once more.. lets see what I will get next.. but it is pretty sure that samsung should not invest on amoled technology if they cant produce error free display..
Sent from my GT-I9500
coolkoushik07 said:
After getting it replaced now there are some vertical lines also as well as some horizontal lines.. so the previous one was better.. and after searching over net I found it as normal.. almost everyone has this in their device.. to get these lines visible u have to select a grey background and u have to check the display at dark room and with low brightness (25% or less).. I guess all have this issue more or less.. by the way I have asked for replacement once more.. lets see what I will get next.. but it is pretty sure that samsung should not invest on amoled technology if they cant produce error free display..
Sent from my GT-I9500
Click to expand...
Click to collapse
Can you please take a screenshot or picture of your problem?
I have two s4 and none of them has any such problem.
Sent from my GT-I9500 using XDA Premium 4 mobile app
maxsam4 said:
Can you please take a screenshot or picture of your problem?
I have two s4 and none of them has any such problem.
Sent from my GT-I9500 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I got the same problem... in my case its almost not visible, but once you see it you keep seeing it... I've took multiple screenshots but its not on the screenshot...
Its like not all the pixels are getting darkernd...
sorry for the bad english.
maxsam4 said:
Can you please take a screenshot or picture of your problem?
I have two s4 and none of them has any such problem.
Sent from my GT-I9500 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
In a dark rum open ur mobile.. set the brightness below 25% and make the background grey and look carefully if there is any lines or band.. many users are facing this problem in amoled displays.. and i dont understand why samsung focused on such an expensive display which has this type of draw backs..
Sent from my GT-I9500
coolkoushik07 said:
In a dark rum open ur mobile.. set the brightness below 25% and make the background grey and look carefully if there is any lines or band.. many users are facing this problem in amoled displays.. and i dont understand why samsung focused on such an expensive display which has this type of draw backs..
Sent from my GT-I9500
Click to expand...
Click to collapse
just tried it at many different brightness levels and background colours but I can see no such lines.
Remember such bands can be caused by scratch guards of poor quality.
maxsam4 said:
just tried it at many different brightness levels and background colours but I can see no such lines.
Remember such bands can be caused by scratch guards of poor quality.
Click to expand...
Click to collapse
There are no scratch guard on the display.. I dont use any cover or screen protector in my phone... and if u cant see any such lines then u r lucky.. I am waiting for my 3rd replacement.. next time I will ask for refund if I see more lines on display..
Sent from my GT-I9500
I got again same issues on my new replaced phone.. I m gonna use it for now and if it really makes any problem I will go to service centre as I got 1 year warranty too. What do u guys say? The seller is also ready to give me full refund but there is no guarantee if I wont get defective phn next time.. so for now I want to keep it with me.. what do u guys say??
Sent from my GT-I9500
Dude it's totally normal and unfortunately something you have to live with. You will NOT find an S4 with a perfect display.
I went through 7 of them, and every single one had horizontal banding in the grey, some had that and green or pink tints as well.
Sent from my GT-I9505 using XDA Premium HD app
Obagleyfreer said:
Dude it's totally normal and unfortunately something you have to live with. You will NOT find an S4 with a perfect display.
I went through 7 of them, and every single one had horizontal banding in the grey, some had that and green or pink tints as well.
Sent from my GT-I9505 using XDA Premium HD app
Click to expand...
Click to collapse
Thanks for ur answer.. I was fool to ask them replacement.. the 1st phone was much better and now I regret for what I have done.. by the way I have 1 year warranty and I have rooted my phone using saferoot so I can play with my s4 with peace.. if the condition turns bad I have always an another option to go to svc cntr...
Sent from my GT-I9500
If it bothers u alot, get a refund.
I don't think u can get a s4 with a perfect screen, I have seen numerous S4s all of them suffer from this.
Sent from my GT-I9500 using xda app-developers app
noufel said:
If it bothers u alot, get a refund.
I don't think u can get a s4 with a perfect screen, I have seen numerous S4s all of them suffer from this.
Sent from my GT-I9500 using xda app-developers app
Click to expand...
Click to collapse
Well but will this issue make any problem in future? I am not worried about this issue for now but I am worried if in future it creates any problem.. I have prepared to trip the knox counter within next 2 or 3 months so I will lose warranty.. thats the reason why m I worried..
Sent from my GT-I9500
coolkoushik07 said:
In a dark rum open ur mobile.. set the brightness below 25% and make the background grey and look carefully if there is any lines or band..
Click to expand...
Click to collapse
Done. Nothing like that observed on I9505 and on remaining I9300 (2x)

[Q] Small "bubbles" on screen

Hey guys, i bought my new Galaxy S5 . Its perfect, but I have one problem. When I go out, or the sun is shining, small bubbles appers on screen. I can clean it, but in five minutes its back. Is there any solution for this ? I attached a photo of it. Sry for my english.
Maybe you have protective cover on screen...
Lol no I haven't it's on screen.
Sent from my SM-G900F using XDA Free mobile app
plutocz said:
Lol no I haven't it's on screen.
Sent from my SM-G900F using XDA Free mobile app
Click to expand...
Click to collapse
Are you sure? Please check edges of scrreen if there is any additonal edges.... There was several topics like your... and the problem was that they have it on screen...
Yes, I am sure, I chrcked it now.
Sent from my SM-G900F using XDA Free mobile app
plutocz said:
Yes, I am sure, I chrcked it now.
Sent from my SM-G900F using XDA Free mobile app
Click to expand...
Click to collapse
I personaly never heard of bubbles surfacing from under a glass screen lol but if it should be true i would exchange the phone and be done with it. Or check your roof for leaks
I saw it on forums, But the people had cheap phones. I will must exchange it...
Sent from my SM-G900F using XDA Free mobile app
So we are waiting for your feedback after exchange
Hey guys, so I did not exchange it yet, but I discovered interesring fact, so when it's cold, there are no bubbles on screen, but when it's warm, its much more visible... And I think the mistake is on digitizer because i can clean it, so it is not under display

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