This might be sort of a weird question (and as I've not had a chance to check my firmware numbers, I'm just shooting in the dark)..But has there been a silent OTA released?
The reason I ask it that two nights ago I noticed my MOJO went completely to sleep somewhere around an hour after we stopped playing. No blue light, and my connected hard drive was shut down as well. When I long-pressed my CTRLR, both system and drive came back on.
This never happened prior to this, but it has consistently happened since.
Quirk of my unit? System Failure? Silent OTA?
Anyone else notice this?
ExtremeRyno said:
This might be sort of a weird question (and as I've not had a chance to check my firmware numbers, I'm just shooting in the dark)..But has there been a silent OTA released?
The reason I ask it that two nights ago I noticed my MOJO went completely to sleep somewhere around an hour after we stopped playing. No blue light, and my connected hard drive was shut down as well. When I long-pressed my CTRLR, both system and drive came back on.
This never happened prior to this, but it has consistently happened since.
Quirk of my unit? System Failure? Silent OTA?
Anyone else notice this?
Click to expand...
Click to collapse
My build number is MO0110-ww. I don't think that the mojo will auto update. It to my understanding that you have to download an update manually like the link that is inside the mojo app and then use the update firmware app to install. Have you checked your sleep settings in the settings app. Yours could have been set to a long period of time. I have mine set to 1 day because I usually just unplug mine when I'm done because don't want to wait for the sleep to kick in to turn off the annoying blue light when I watch TV. The mojo will act like you said when it does sleep though. You might look under settings, display and see if that is what it is.
Strange. Mine has NEVER turned off (I plugged it in Christmas Eve) and have only unplugged when swapping out memory cards and hard drives. The light has always stayed on and the hard drives never shut down. Then all of a sudden the other night both happened. Freaked me out and I immediately long-pressed the CTRLR and checked my power connections. Everything seemed fine...Then an hour later it happened again. Checked again and all seemed well.
It was just weird for that to all of a sudden start happening when I had gone for an entire month with the system always "on."
ExtremeRyno said:
Strange. Mine has NEVER turned off (I plugged it in Christmas Eve) and have only unplugged when swapping out memory cards and hard drives. The light has always stayed on and the hard drives never shut down. Then all of a sudden the other night both happened. Freaked me out and I immediately long-pressed the CTRLR and checked my power connections. Everything seemed fine...Then an hour later it happened again. Checked again and all seemed well.
It was just weird for that to all of a sudden start happening when I had gone for an entire month with the system always "on."
Click to expand...
Click to collapse
Same thing happened to me. I was sitting watching television and notice the blue light on the mojo blink a few times, then go out. I immediately selected the "inputs" button on my remote, and the HDMI slot occupied by the MOJO was ghosted. I unplugged/plugged in the MOJO, and the blue light came on and the HDMI slot was no longer ghosted. Coincidentally, I tried the CTRL-R and discovered its batteries were dead. A little while later the light went out again. This time, I checked the inputs again, and found the MOJO HDMI input slot ghosted again. This time I wiggled the mouse I have for the MOJO, the blue light came on, and the input channel was no longer ghosted. The happened several more time over the course of the day. Each time a wiggle of the mouse woke the MOJO up. A couple of days ago, I replaced the batteries in the CTRL-R, and woke the MOJO up with it instead of the mouse. Then, just for the heck of it, I removed the batteries from the CTRL-R. The blue light stayed lit for 24 hours or so before going out. Unless the CTRL-R is sending some low level "stay-awake" signal to the MOJO, I don't know what to make of it. Everything works as usual otherwise. I submitted a ticket when the light first went out, but have yet to hear back.
Right now if you let the CTRLR go to sleep then it is preventing MOJO from correctly going to sleep - we're likely going to fix this with a firmware update for the CTRLR (which will also increase the time before it goes to sleep to 30 minutes).
If you turn the pad off or it runs out of batteries then MOJO will enter screen sleep after the time set in the display settings and then, shortly afterwards, it will enter deep sleep. Regarding firmware updates for MOJO, the next release will enable OTA but it will never ever do a silent update.
Mad Catz Rich said:
Right now if you let the CTRLR go to sleep then it is preventing MOJO from correctly going to sleep - we're likely going to fix this with a firmware update for the CTRLR (which will also increase the time before it goes to sleep to 30 minutes).
If you turn the pad off or it runs out of batteries then MOJO will enter screen sleep after the time set in the display settings and then, shortly afterwards, it will enter deep sleep. Regarding firmware updates for MOJO, the next release will enable OTA but it will never ever do a silent update.
Click to expand...
Click to collapse
That's interesting.
I, like these guys, have been trying to figure out a way to control the blue light. I kind of went through the opposite experience. I set my mojo up as a media box before I went about getting games (was waiting on the a2a cable to root with) so I only had a keyboard and mouse combo plugged into it for the first sleep. I'd gotten used to the machine shutting it's light off, and couldn't figure out why after getting games the light would stay on the whole time. I just unplugged it at the end of every night and didn't worry about it for a while
I had noticed the sleep patterns of the CTRLR. I'd thought there'd be an LED response to a quick tap wake up similar to the long press pairing blinks so the lack of lead me to believe there was one sleep and one waking option. I've since figured out the sleep and deep sleep timings, but for a time I figured since I had to long press anyway, may as well take the batteries out and pop them in every time I'm done for a bit. Using rechargeable so it's just a good excuse for a good habit. I think I was watching Netflix and kind idol mindedly pressed the home button and volume button to find the light sleep.
in both cases I'd become comfortable with the deep sleep versions of off. The CTRLR is cool in either sleep modes, but the light on the console itself gives cause for alarm. I was used to mine being off so when it stayed on I first figured it must be hardware keeping it up while worrying it was some sort of nefarious app or some such nonsense. Once I'd linked removing the batteries to the light I pretty much had the whole bugger Sherlock'd, but I was unawares you could turn the pad off. Do you mean virtually or physically? I've not known any way of turning the controller off without taking out it's batteries.
Marchegiano said:
Once I'd linked removing the batteries to the light I pretty much had the whole bugger Sherlock'd, but I was unawares you could turn the pad off. Do you mean virtually or physically? I've not known any way of turning the controller off without taking out it's batteries.
Click to expand...
Click to collapse
Hi Welcome!
Turning the pad off is the same as turning it on a long hold on the home button (blue light).
A normal press wakes it up in sleep mode (5-10mins with no use).
Related
For about 3 days now my wizard (G3) started switching off randomly, losing time/date settings after being turned off for a longer period. I've been using it happily for a year now, with pretty much no issues whatsoever. The first time it happened, I guess it was too cold, cause I'm wearing it on my shoulder in its default leather case/bag. After powering on the sound was somewhat distorted - everything sounded as if played at a different frequency - faster and a tone or two higher. After a soft-reset the sound was back to normal, but then the other issues started - sometimes it'll lock on boot-screen, sometimes, it will power off again just after powering on and entering the PIN-code, or just silently turn off while hibernating.
Any ideas? Suggestions? Similar experiences?
I haven't updated the ROM since the first update to Molski's (WM5) about a year ago, shortly after buying it, and it's been fine so far, never had the time to deal with another update with the whole plenty of ROMs available. I don't thing it would have anything to do with that.
ALSO: Is there any logging utility or anything that could provide any clues as for the reason why it switches off? (edit)
Any help would be appreciated! Cheers!
Similar Issue
I have a Cingular 8125. It has been working great with the stock ROM for over a year now.
In the last few weeks, it has started to exhibit the same strange behavior that yours has. Sometimes when I wake up in the morning, it will be sitting at the password screen like it rebooted over night. I keep it on the charger all night though!? Also, in the middle of the day it will just shut off. When I try to reboot it, it shuts off again during startup. It usually keeps doing this over and over again. It seems that the only way I can make it reboot is to plug it into a charging cable.
The other day at about 11am, after charging all night, my phone gave me a little beep. When I looked at the screen it said that the battery was dangerously low and I should recharge. Before I had a chance to do anything, it shut off! I pulled the batter out and inspected it. It seemed a little bit bulged in the middle. I am not sure if it is dead but I am pretty sure there is something wrong with it.
Needless to say, a new battery is on the way!
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
clem2k3 said:
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
Click to expand...
Click to collapse
Hi, I had the exact same problem and ordered a replacement from the play store. I never found a way to fix it, I would recommend you just get a new one from HMV. I hope this helps
This actually just started happening to me yesterday on my 3 day old 16GB Nexus 7. I kept mine plugged into the AC all weekend, and yesterday watched it shut down itself once. Thought it was a fluke and just turned it back on...left it running overnight...pick it up this morning and it's turned itself off yet again. I guess I'll have to return this one before it completely doesn't turn on anymore!
Bah. Thought that might be the case.
2 days off charge (and some time on charge) and mine still wont turn on.
Definitely going back for replacement.
Elsydeon, it sounds like you should do the same. Took about 4 or 5 days to go from irregular to brick.
I seem to be getting the same thing... Once every day or two I pick up my Nexus and the screen won't turn on, I hold the power button and it starts booting up. I haven't had this while charging (maybe because the screen is on while charging??)
For those of you who traded in for a replacement, did this solve the issue for you?
I was getting this, but was using one of those magnetic cover/cases. If I wrap the cover round the back of the N7 whilst using it, the magnet in the case/cover is sometimes strong enough to turn the device off from the back!
Mine has powered off twice now
clem2k3 said:
This has been going on for about a week or so.
At first I kept finding it off in the morning after charging, and then it became more common. Mostly happens when the screen is off but not always, I've had it turn off twice whilst I'm using it for example. A couple of times it has needed a long press to restart it before it will turn back on. Right now it has turned itself off and will not turn back on.
Battery has never fallen below about 50% throughout so it cant be that. It doesn't get heavy use so I'm not convinced its overheating. I had a look through the app list and none of them seem to be obvious candidates for the problem, and if i cant get the thing to turn back on I cant even test that.
I think this one is going back to HMV asap but I was wondering if anyone has any ideas for me to avoid the problem with its replacement, or if anyone is having the same problem. Its a shame as I've been really enjoying my Nexus.
Clem
Click to expand...
Click to collapse
Just wondering as well like the last guy if swapping for a new one helped this issue.
I actually have looked at the battery data and think somewhere the nexus has gotten a power spike that turns it off but not sure if that definitely is the issue.
If it is, perhaps it's where we are plugging in or a failure with the AC plug?
Ideas? I've attached a photo. I hope it uploaded.
Thanks.
nyhunter77 said:
Just wondering as well like the last guy if swapping for a new one helped this issue.
I actually have looked at the battery data and think somewhere the nexus has gotten a power spike that turns it off but not sure if that definitely is the issue.
If it is, perhaps it's where we are plugging in or a failure with the AC plug?
Ideas? I've attached a photo. I hope it uploaded.
Thanks.
Click to expand...
Click to collapse
I have exactly the same issue, taking it back to pcworld.
Ian Morrison
HTC OneX, G-Tablet www.smokecig.co.uk
Me too
unless i hear different from anyone here, going to exchange it for a new one today ... only been 2 weeks from Staples.
Actually going through the data, it's happend the last 3 days now.
I wake up to the white battery symbol.
By the way, for future ref, is bootloading warranty killing? I am in the process or restoring now just in case.
Thinking of getting their replacement plan now too because of this episode.
Thank goodness for titanium backup
Nexus 7 32GB Display Keep Turning Off
My Nexus 7 32GB tablet's display continues to turn off at random times also. It happens while I'm watching a video in landscape. But then I stop the video, go to the home screen, and it still turns off. I already replaced one last week and now its happening to my new one. Anyone got answers? I'm going to call google device support today. Maybe if enough people call, they'll do something about it. Their # is 888-836-3987.
Still happens
Otoniel76 said:
My Nexus 7 32GB tablet's display continues to turn off at random times also. It happens while I'm watching a video in landscape. But then I stop the video, go to the home screen, and it still turns off. I already replaced one last week and now its happening to my new one. Anyone got answers? I'm going to call google device support today. Maybe if enough people call, they'll do something about it. Their # is 888-836-3987.
Click to expand...
Click to collapse
My NEW 32 tab worked out fine for a night and woke up today to the full battery indicator and tablet off again.
I have a new insight though, somehow the battery temp is rocketing to 100 and I'm guessing that is when it shuts off.
It may be because I am using SetCPU to limit my CPU speed to 300mhz when the screen is off. Maybe the tablet is trying to update all my apps while I am sleeping? It shouldn't use so much power though.
I'm going to try to create a new command to let it use it's whole CPU as long as it's on AC and screen off and see what happens tonight.
Happened overnight again. No insights? Does anyone think my nexus will finally brick sometime?
I don't know anyway of testing what is up with this thing? Thanks.
Nexus 7 Screen Keeps shutting off - Fixed
To those experiencing issues with their Nexus 7 screen randomly shutting off.
I just received one for Christmas, and thought this dang thing sucks. The screen would stay off and only show for half a second when I click the lock button to turn it back on.
The issue what the case. The the case, when folding back, contains a small piece of metal on the click. This little connection, thought not direct, causes the screen to shut off. I've tested it out multiple times just to make sure.
Again the FIX is, keep metal away from the back of the nexus, it doesn't like anything that can cause a magnetic field. Even if the metal is enclosed by something.
nexus 7 screen turns off
For those of you who are experiencing intermittent screen display going to sleep mode or turning off you can fix it by removing your tablet cover. Some third party tablets come with different strength magnets stitched inside the cover. The magnet is used to activate the nexus tablet smart cover functionality. If you flip the cover to the back of the tablet the magnetic field may cause the tablet to think it should turn off while in use. Get rid of your cover reboot your tablet and notice that the screen will stop turning off. Hope this helps.
Hi, I also had similar problems with my Nexus 7. After removing the back of the unit, I saw that the battery was nearly unplugged. I simply popped the connector in and voila! no more SOD, turning off, nothing.
So, the Nexus was probably turning itself off because there was randomly no more power comming from the battery.
Here's a link on how to remove the back shell : http://www.ifixit.com/Teardown/Nexus+7+Teardown/9623/1
Look at Step 4.
That Fixed It!
StefGou said:
Hi, I also had similar problems with my Nexus 7. After removing the back of the unit, I saw that the battery was nearly unplugged. I simply popped the connector in and voila! no more SOD, turning off, nothing.
So, the Nexus was probably turning itself off because there was randomly no more power comming from the battery.
Click to expand...
Click to collapse
I was researching before going to get my Nexus 7 replaced today as it also started having this issue. After reading your post, I took your advice and removed the back to find that my battery connection was also barely intact! Thus it would lose power any time it was bumped slightly to that side. Now that the connection is securely in place, I've had no more problems!! Thanks to you StefGou!!!
Hey guys. A few hours ago I encountered the same said problem. I woke up to find the battery was depleted so I charged it. It turned on by itself and stated that I have 6% battery left. As I wait, suddenly the screen was like distorted and give me static sound then shut off. Numerous trials later end up the same. So I just put on the charger thinking to let the battery full. To my surprise, there was no indicator that my N7 is charging. I just leave it charging and left. About an hour I got back it still nit charging. I boot the N7 and it still on 6% battery. So I followed you guys handsomely instructions to remove the 3rd party cover and now my N7 is back. Thanks guys. But I wonder why it is happening now? I've been using the cover since forever.
Pretty self explanatory. It was dead for a couple of days, I put it on the charger for almost the whole day, now I get no picture, but the backlight is on when I hold the power down a minute. I bought it at walmart, doubt I have the receipt, and didn't get any extended warranty. Is there a way to fix this issue?
I've got the same issue. I was playing Tupsu, when suddenly my n7 rebooted and there was no picture, just semi-strong backlight. When the tablet died, the battery was about 45-50% and I was charging it through notebook's usb port (original n7 cable). I tried to turn it off, but pressing and holding the power button only made it reboot once again (i assume it was rebooting, since the backlight was turning off and on in a second). I've tried it many times, with tablet plugged into wall/usb charger, and even with the power+volume up/down combination, it would still behave the same way. However sometimes after rebooting there was not only backlight, but also thin, mostly white, horizontal lines, appearing in random places of the screen (appearing and disappearing after like 50-100 ms). It would stop only after a reboot, and happened every 5-10 reboots.
I've decided to let the battery die to see if it changes something, and as you may guess - it didn't. It died estimately after 2 or 3 hours. Now it's all the same, except for when I plug it to the charger, there's only a very low backlight (still no picture) and it's blinking... It also makes this continuous "electricity-related" (sorry, I don't know what's the word to call it ) sound. After I press the power on, or let it charge for 1-2 minutes it boots up, and there's just a semi-strong backlight, like earlier.
It's a refurbished 8gb n7, which I got 5 days ago from the polish Asus online store. Oh, and the speakers weren't 100% fine, if it changes something. They were fine at first, but after i plugged headphones in and out, they were making cracking sounds when the volume was over 50% or something like that. Is there any hope I can fix it myself?
edit: the android ver. is 4.2.2, not rooted
the device is getting warm on the left side when being charged, or just turned on...
Have you tried pulling the battery for a couple of minutes?
Sent from my Nexus 7 using Tapatalk HD
Nope, i don't want to mess with the hardware since i've bought it only few days ago... I'm afraid it may leave some traces of being opened, i'm not willing to take the risk.
You won't leave a trace pulling the battery. Just use a guitar pick or credit card and run it round, the back comes off very easily.
Sent from my GT-I9000 using Tapatalk 2
Yeah that is definitely worth a shot. Just pull the battery.
Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.
I've got this too!
wujekandrzej said:
Ok, I did it.
Didn't change a thing >:[
btw. I didn't actually pulled off the battery, i've just disconnected it - it doesn't make a difference, does it? and another thing - the backlight was turning on immediately after connecting the battery... with these randomly popping horizontal lines.
Click to expand...
Click to collapse
I've got this too! Pulling the battery does nothing. Last time it just fixed itself, now nothing.
Worried I'll have to take mine back.
How did that 'fixing itself' happened to you if i may ask? And how long did it last?
Your tablet has gone into sleep mode to protect the battery from further damage due to its low level of charge. What you're seeing is by design, as complete discharge of a lithium based battery is bad for it. You should never, ever, let it sit dead for a couple days. If you do discharge it to the point of shutdown again, immediately put some sort of charge on it, as waiting to long will cause the battery's protection circuit to fail completely. Best practice is to not let your device go to the point of shutdown, but rather to plug it in when not in use. Your battery will have a longer lifespan.
Plug your N7 into the charger and immediately press power and volume down to get into the bootloader. Once there, use the volume key to scroll to Power Off Device and then press the power button. After it powers off, unplug it and then plug it back in. It should then charge normally.
You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.
wujekandrzej said:
You seem not to have read my posts at all. When it happened, the battery was about 45-50% and it was plugged into the laptop's usb port. It suddenly rebooted and there was no more picture, just the backlight - and it lasted for like 2-3 hours (maybe even longer)! Can a completely discharged battery power the backlight for this long? After it turned off at last, i put it on charge and i've tried the power+volume method and it didn't do anything (btw. i already wrote about it)... then i let it charge for like 5-6 hours and it didn't change anything except for the fact, that the battery was evidently charged, because the backlight again lasted for few hours.
Click to expand...
Click to collapse
Actually, I was addressing the OP without realizing that this was a zombie thread.
To answer your question though... yes, when in sleep mode the battery can still turn on the backlight and keep it powered for some time due to the low power requirement of a black screen. Many users that have found themselves in sleep mode actually have their tablets enter into a prolonged cycle of bootloops. From the sounds of it, your device seems to have, for reasons unknown, put itself to sleep.
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in? If it that will force it into the bootloader, you can follow the steps that I posted to get it up and running again. If not, then it seems your best available option is to seek an RMA from ASUS. Given your speaker issue, I'd send it back regardless- you shouldn't be expected to deal with battery and speaker issues after only five days.
najaboy said:
Actually, I was addressing the OP without realizing that this was a zombie thread.
Click to expand...
Click to collapse
Ok, then i'm sorry for few harsh words
najaboy said:
Anyway, I digress... I know you've stated you've tried various combinations of the power and volume keys. Have you attempted holding all three buttons for approximately 30-40 seconds while the tablet is plugged in?
Click to expand...
Click to collapse
Yep. Many times. And even longer than a minute.
Anyway, I'm going to contact their crappy support. Thanks everyone for trying to help.
Hi,
I just got Shield TV. Everything works fine so far. Then suddenly it happened today. When I put Shield to sleep green light stays on. I don't have any USB accessories attached to the Shield.
Any ideas?
Thanks!
vbaros said:
Hi,
I just got Shield TV. Everything works fine so far. Then suddenly it happened today. When I put Shield to sleep green light stays on. I don't have any USB accessories attached to the Shield.
Any ideas?
Thanks!
Click to expand...
Click to collapse
I had this before too. My shield is rooted, don't know what exactly helped, but it's gone for a while - I'm doing time to time restart and also sometimes cleaning some unnecessary junks like dalvik, cash etc with root cleaner app (and there need root privileges)
Sent from my Nokia 3310 using free xda app
Mine is stuck on right now as well.
For me after few resets it works fine. I'm not sure if it will not come back.
Try turning it off fully by keeping your finger on the Nvidia 'button' for around 8-10 seconds. Ignore the pairing screen and eventually you will see an Android message about the system shutting down. Power it back on and, once booted, see if it's still giving the same issue. This forces a graceful shutdown rather than when you pull the power cable, assuming that's what you have tried.
Beefheart said:
Try turning it off fully by keeping your finger on the Nvidia 'button' for around 8-10 seconds. Ignore the pairing screen and eventually you will see an Android message about the system shutting down. Power it back on and, once booted, see if it's still giving the same issue. This forces a graceful shutdown rather than when you pull the power cable, assuming that's what you have tried.
Click to expand...
Click to collapse
Hey all,
did anybody solve this issue?
I am running full android on the Shield TV and after some time the screen gets black but the green light always stays on.
Even when I power off the device with my harmony smart control hub (puts the SATV to sleep mode) the green light stays on..
I already restarted several times and also forced shutdowns - didn't change a thing.
Has anybody an idea how to solve?
Thanks!
justkidding2009 said:
Hey all,
did anybody solve this issue?
I am running full android on the Shield TV and after some time the screen gets black but the green light always stays on.
Even when I power off the device with my harmony smart control hub (puts the SATV to sleep mode) the green light stays on..
I already restarted several times and also forced shutdowns - didn't change a thing.
Has anybody an idea how to solve?
Thanks!
Click to expand...
Click to collapse
I had to pull the DC power to mine for a few seconds then plug it back in. It's been fine for the last two weeks now. *knocks on wood*
blyndfyre said:
I had to pull the DC power to mine for a few seconds then plug it back in. It's been fine for the last two weeks now. *knocks on wood*
Click to expand...
Click to collapse
Thanks for your answer
I already tried that and even tried another TV... didn't change anything
Does the green light also goes off when the device goes into sleep mode automatically (after 2 minutes e.g.)?
My biggest concern is that the device isn't going in a correct sleep mode so that it drains a lot of battery...
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
xNotta said:
I woke up this morning after realizing my alarm on my phone didnt go off. When I went to check my phone, I found that it won't turn on.
I tried the Volume Down + Power for 15 seconds, 30 seconds, and 1 minute. I also tried safemode Volume Up + Power for 15 sec, 30 sec, and 1 minute.
Tried connecting to the computer to see if I could adb reboot it but the phone isnt being detected by adb. I can hear it connecting and disconnecting constantly from windows.
I put the phone on the charger last night at about 60% charge, so it should have had enough battery to sit unused for a few hours but it was only about 6 hours later that I noticed it wouldn't turn on.
Right now I am just hoping the battery bugged out and drained so the phone is sitting on the charger charging up but there's no signs of life. My phone has been fine for a month with the September patches and fine before that. I havent taken the october patch yet.
My phone is a little bit over 2 months old.
What else can I do and what would have caused the phone to suddenly not turn on?
Update: Phone has been charging for about 2.5 hours. It is charging at a constant 11mA (0.11A) and has taken in about 220mA. The screen still hasn't came back on. Email sent to Essential a few hours ago, no reply yet.
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I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
GEOVANNI MTZ said:
I have the same problem the screen does not turn on, it only has sound when notifications arrive, but there is no human power to turn on the screen, you have had answer of essential
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I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
xNotta said:
I contacted essential and they are going to cover it under warranty. No explanination for what caused this issue.
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I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
GEOVANNI MTZ said:
I'm from Mexico, but I do not know if my equipment is still guaranteed, is there any way to check if it has a guarantee? because I do not want to have a nice paperweight.
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Phones purchased in the US come with a 1 year warranty.
I would assume Mexico would get a similar warranty.
You will need your original proof of purchase.
Contact Essential and explain your situation, they will probably be able to come up with a solution for you.
https://support.essential.com/hc/en-us
Click the “?” In the lower right corner and send them an email that explains your situation.
Couldn’t find a Mexico support link. Even using my VPN set to Mexico, it gave me the US support page.
I thank you for your attention, I let it be completely discharged and I have connected it to charge right now and on ... I am happy !!!!
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
good morning to all, I hope and can help my team last night when I was watching videos after 2 hours the screen froze so I decided to force a reboot with which I thought the problem would be solved, but to my surprise it was not like that, the phone when turning on did not give imangen only the screen cleared so I knew it had been turned on, but never gave an image, I let it completely discharged thinking that with that it would be fixed and nothing, I put it on and when I turn on the same thing happens it clears the screen but it does not give an image, try the button convention and nothing that solves it, someone has had the same problem? the phone and try tentadilla unlock and put music in spotify so the touch and sound work, also frame and enter calls as well as calls by messenger! help
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gramicko said:
Same problem here, actually my phone was on but screen would not come out of wake. Screen would brighten slightly when combination of buttons pushed,
This happened to me after about two weeks of use, first time it happened I was able to make it come alive by playing with buttons. Than about a week later after having it charging it would not become active.
Emailed Essential with problem, they sent out a replacement unit.
First time I had problem, I was on PIE non rooted, when it finally died I was stock rooted PIE. I don't think rooting had anything to do with problem since it happened even before root. Network Sprint
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for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
Go to Essential support
GEOVANNI MTZ said:
for more than I try to turn it on with the combination of buttons, only a flash appears on the screen !!! what did you do?
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I filed trouble ticket at the Essential support web page, then they requested I send copy of receipt, IMEI etc.. Then a day later a new phone was mailed to me. Pretty efficient I must say,