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Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.
First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.
I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.
*UPDATE*
I've just received an email back from the play store complete with custom checkout link to order my new N7 at no charge. Provided of course the defective unit is returned within 21 days, or I'm charged for the new one. they've provided the necessary shopping label to print out and use for the return as well. So here's hoping the new one will be in perfect working order.
Sent from my Galaxy Nexus using xda premium
Prolly a defective unit man. Get it replaced!
Sent from my Galaxy Nexus using xda premium
Okaay said:
Prolly a defective unit man. Get it replaced!
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
That's what I was afraid of, doesn't seem like anyone else has issues with it. Hopefully it doesn't become some huge hassle to replace. Especially if they're still filling pre-orders who knows how long it'll take to get back.
Sent from my Galaxy Nexus using xda premium
Koshuu said:
Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.
First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.
I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I got the same problem here. Probably will try to get a replace. Really disappointing.
ruijin said:
I got the same problem here. Probably will try to get a replace. Really disappointing.
Click to expand...
Click to collapse
I just got off the phone with Google play, they've had reports of this already and no questions asked they're sending out a replacement within 24hrs. At least that's what they told me, no fuss, and no muss. Speakers f'd up, ok we'll send a new one out. It was that easy.
So while yes it's disappointing it isn't that bad because you'll get to keep the defective unit to toy with until your replacement arrives. So no Nexus withdrawal for the time being. The only issue is waiting on the phone long enough to get through. Make it past that and you're golden.
Sent from my Galaxy Nexus using xda premium
N7 Defective Speaker
Koshuu said:
Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.
First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.
I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Even I have the same problem. Got N7 yesterday and the speaker has a huge vibrating noise when it plays any video or song.
Can someone tell me what should I do? Do i have to get it replaced???
apurvaappu said:
Even I have the same problem. Got N7 yesterday and the speaker has a huge vibrating noise when it plays any video or song.
Can someone tell me what should I do? Do i have to get it replaced???
Click to expand...
Click to collapse
Yes. Just call Google.
Koshuu said:
I just got off the phone with Google play, they've had reports of this already and no questions asked they're sending out a replacement within 24hrs. At least that's what they told me, no fuss, and no muss. Speakers f'd up, ok we'll send a new one out. It was that easy.
So while yes it's disappointing it isn't that bad because you'll get to keep the defective unit to toy with until your replacement arrives. So no Nexus withdrawal for the time being. The only issue is waiting on the phone long enough to get through. Make it past that and you're golden.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
No body picks the call.. Can you tell me what option did you press is it option 1 or 2 ??
Or how long did they take to answer your call ??? I am just tired of being on hold....
---------- Post added at 04:40 PM ---------- Previous post was at 04:34 PM ----------
Montaberne said:
Yes. Just call Google.
Click to expand...
Click to collapse
Thanks... But no one seems to answer call in the play store for devices
Koshuu said:
Hey everyone, I just got my N7 in the mail and I was thrilled to finally play around with it as I'm sure we all were. However I've noticed the quality of the external speaker is really really bad.
First off I have to turn the volume almost halfway up before I can even hear anything, and in a quiet room too. As I turn the volume up I can hear a lot of static and just crackling noises, I'm pretty sure I received a bad unit :/
Even attempting to listen to the transformers movie I can hardly make out a line of dialog, music sounds terrible as well.
I've been looking around and I haven't seen anyone else mentioning this sort of thing, does anyone else have this issue? I managed to find one video on YouTube comparing the speaker of the N7 with other devices and it sounds noticeably better than mine.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I have the same exact problem with the speaker on my nexus 7. I called Google yesterday and told them about my problem. The guy had me do a factory reset, which obviously was not gonna solve the problem. He then told me that I would be emailed by a specialist within the next 48 hours about what to do next. I have not gotten an email yet. I really wish they would just send me a new one. I feel like it may be weeks before I have a new one.
Same issue here
I tried calling earlier today and ran out of time and had to hang up before i got through. called again a few minutes ago and i was only on hold for about a minute. The guy i spoke with said he had to escalate it as a DOA and i should hear back in the next couple of days via email.
Seems like they are actively working to fix their service issue. i got an email confirming that it was being escalated and the email states that if something else occurs to me i can just reply back to that email and it was be filed away to the specialist dealing with me. that is pretty nice.
now i just wait and just use it with headphones or a BT speaker.
I too have this, was working day one, then the next in the middle of the afternoon it went bad and crackly. Damn.
apurvaappu said:
No body picks the call.. Can you tell me what option did you press is it option 1 or 2 ??
Or how long did they take to answer your call ??? I am just tired of being on hold....
---------- Post added at 04:40 PM ---------- Previous post was at 04:34 PM ----------
Thanks... But no one seems to answer call in the play store for devices
Click to expand...
Click to collapse
It took me almost an hour to get through, I actually just plugged in some headphones and went about my day at work while on hold. Just keep at and they'll pick up eventually.
As of now I haven't heard anything else back as far as a new device making its way out to me. I did receive the same email though about my call being forwarded to a specialist to handle everything.
Sent from my Galaxy Nexus using xda premium
Crackling, Distortions at higher than 1/2 volume
Mine gets distorted and crackly above 1/2 volume. It's especially noticeable when listening classical music at FULL volume.
Can you guys test this out and see if this is a problem for you? Or is it just crappy speakers that everyone has?
fatogre said:
Mine gets distorted and crackly above 1/2 volume. It's especially noticeable when listening classical music at FULL volume.
Can you guys test this out and see if this is a problem for you? Or is it just crappy speakers that everyone has?
Click to expand...
Click to collapse
Mine came fine and worked perfect at full volume. Then the next day it all of a sudden started to act up and sound weird when you get above 75%. I am going to RMA, I'm waiting for the email from the tech.
Replaced device has Crackling speaker!
It maybe just my bad luck but I just got my replacement device today (first one had dead pixels), and right when i turned it on i could faintly hear a crackling in the speakers. Am I able to get a second replacement device? I really don't want to go through the hour long calling waits again lol.
I've had my nexus for about a month now.
The speakers were fine until today, the just started a cracking sound on certain sounds.
It's really annoying and it only happens when the volume is higher then 50%.
With headphones the sound is just normal.
Is there something I can do about it? I'm not really a fan of sending my nexus back to Asus.
I had my left speaker crackling from day one. I opened the back cover and took off the net that covered the speaker. That solved my problem. You may also try that.
Sent from my Nexus One using xda app-developers app
Took the backcover of and discovered it was my right speaker, removing the net had no effect.
Are the speakers sold apart? And are they hard to replace?
Go back to stock using Wug's toolkit. My sound was broken and not playing, I thought it was a hardware problem but I flashed back to stock. I did that and It worked. It wouldn't hurt to try it. Make sure you backup your apps using "My Backup" or "Titanium backup (root)"
Wiisper said:
Took the backcover of and discovered it was my right speaker, removing the net had no effect.
Are the speakers sold apart? And are they hard to replace?
Click to expand...
Click to collapse
They are ridiculously easy to replace. There's an ifixit guide. Haven't seen anyone selling any though.
Sent from my Nexus 7 using xda premium
Wiisper said:
Took the backcover of and discovered it was my right speaker, removing the net had no effect.
Are the speakers sold apart? And are they hard to replace?
Click to expand...
Click to collapse
I had the same problem and researched it. I even unrooted and went back to stock thinking it may have been a software problem. But to no avail. It turns out to have been a blown speaker. I couldn't locate a replacement for it. Luckily I purchased it a Staples and was able to exchange it.
Wiisper said:
Took the backcover of and discovered it was my right speaker, removing the net had no effect.
Are the speakers sold apart? And are they hard to replace?
Click to expand...
Click to collapse
Same here right speaker. I figured out that mine has a tendency to "pop" out or something and if I just push it back in I hear a click and no more crackling.
I finally worked out a solution using tape under the mesh to keep the speaker from popping out like this again and no more crackling so far.
Sent from my Galaxy Nexus using xda premium
Ryan35310 said:
Go back to stock using Wug's toolkit. My sound was broken and not playing, I thought it was a hardware problem but I flashed back to stock. I did that and It worked. It wouldn't hurt to try it. Make sure you backup your apps using "My Backup" or "Titanium backup (root)"
Click to expand...
Click to collapse
My nexus is still 100% stock, I didn't even root it.
Metallice said:
Same here right speaker. I figured out that mine has a tendency to "pop" out or something and if I just push it back in I hear a click and no more crackling.
I finally worked out a solution using tape under the mesh to keep the speaker from popping out like this again and no more crackling so far.
Sent from my Galaxy Nexus using xda premium
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Click to collapse
Tried that, no effect.
I guess the only thing I can do is to sent it back to Asus.
Very poor, cause it has a perfect screen without any flaws.
I used the use the app – Volume+ which kicked out awful crackle/hiss.
Deleted now, no problem.
Sent from my Nexus 7 using xda premium
My Nexus was crackling and the headphone volume was really low and distant while running AOKP on it. Back to stock now and unrooted and sound is great.
Maybe a problem with the binaries? I'm gonna reroot tonight and do some testing with sound.
lennonfan said:
I used the use the app – Volume+ which kicked out awful crackle/hiss.
Deleted now, no problem.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
volume+ is known that it don't works on jellybean anymore...here what the dev sad in volume+'s market page
---->PLEASE DON'T RATE BADLY BECAUSE OF JELLY BEAN INCOMPATIBILITY! THIS IS GOOGLE'S DOING, NOT MINE, I'M TRYING MY BEST TO GET IT WORKING BUT HAVE HAD NO LUCK SO FAR. PLEASE TRY AND BE A BIT MORE PATIENT.<-------
Wiisper said:
Tried that, no effect.
I guess the only thing I can do is to sent it back to Asus.
Very poor, cause it has a perfect screen without any flaws.
Click to expand...
Click to collapse
Well if it really is perfect otherwise it might be worth it to just tape something over the broken speaker to muffle it or disconnect that speaker it until someone starts selling the speaker assembly.
Temporarily having mono sound won't be the worst thing in the world. Do you really need stereo audio? Especially when the two speakers are right next to each other on the same side lol?
That's personally what I would do in your shoes. Someone will eventually start selling N7 parts on ebay or wherever. Heh I may have to if my speaker blows out again and I can't just "pop" it back in like last time.
Sent from my Nexus 7 using xda premium
Metallice said:
Well if it really is perfect otherwise it might be worth it to just tape something over the broken speaker to muffle it or disconnect that speaker it until someone starts selling the speaker assembly.
Temporarily having mono sound won't be the worst thing in the world. Do you really need stereo audio? Especially when the two speakers are right next to each other on the same side lol?
That's personally what I would do in your shoes. Someone will eventually start selling N7 parts on ebay or wherever. Heh I may have to if my speaker blows out again and I can't just "pop" it back in like last time.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
I can wait it out, but I can also sent it back tot Asus while it's still under warrenty.
Sending my nexus back looks like a safer choice.
Thanks for all the info!
Metallice said:
They are ridiculously easy to replace. There's an ifixit guide. Haven't seen anyone selling any though.
Sent from my Nexus 7 using xda premium
Click to expand...
Click to collapse
my speakers blew out the other day. not sure if its one or both but its unbearable to listen to. i saw the guide on ifixit. seemed easy enough so next i did a quick search and found a place they sell them. its called powerbookmedic they go outta stock real quick when they get them in so sign up for there auto email restock notification thing and as soon as they send u a email run to a comp with ur debit card. i got mine coming in a day. i plan on putting these new ones in and then getting some external speakers to use just to save from having to do this again.
Has anyone noticed this. The hissing sound is low but is extremely noticeable when placing the earpiece next to your ear. I tried turning off different apps and even tried putting it on airplane mode with all the radios off. Does not matter whether the screen is on or off, The noise does not go away unless I turn the phone completely off. After noticing this I tried listening for the hissing sound on the galaxy s3, iPhone 4s and iPhone 5, it's only present on my nexus 4. Anyone else having this issue or is it just me? My phone is rooted but I don't think that matters.
WIIWONWON said:
I tried listening for the hissing sound on the galaxy s3, iPhone 4s and iPhone 5, it's only present on my nexus 5. Anyone else having this issue or is it just me? My phone is rooted but I don't think that matters.
Click to expand...
Click to collapse
Damn u have a nexus 5!? I have not had this problem at all I even went into my Master bedroom where it was totally silent and did not hear anything
sarni84 said:
Damn u have a nexus 5!? I have not had this problem at all I even went into my Master bedroom where it was totally silent and did not hear anything
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Click to collapse
Lol thanks for the heads up. Btw I did the ota update but I don't think that should be an issue as well. So maybe I have a faulty earpiece. Too bad I can't get an exchange anytime soon.
Anyone else notice the hissing / buzzing / crackling noise or not. I wanna at least find out if this is a common issue or not.
WIIWONWON said:
Lol thanks for the heads up. Btw I did the ota update but I don't think that should be an issue as well. So maybe I have a faulty earpiece. Too bad I can't get an exchange anytime soon.
Anyone else notice the hissing / buzzing / crackling noise or not. I wanna at least find out if this is a common issue or not.
Click to expand...
Click to collapse
Sorry, no. Not with my Nexus 4.
there have been plenty of threads on this issue. You are not alone.
WIIWONWON said:
Lol thanks for the heads up. Btw I did the ota update but I don't think that should be an issue as well. So maybe I have a faulty earpiece. Too bad I can't get an exchange anytime soon.
Anyone else notice the hissing / buzzing / crackling noise or not. I wanna at least find out if this is a common issue or not.
Click to expand...
Click to collapse
It is. Your old phones must be hissing as well, but not as loud as nexus4...
Can you hear it 1inch away from earpiece?
nba1341 said:
there have been plenty of threads on this issue. You are not alone.
Click to expand...
Click to collapse
I googled and found others having problems on other android devices while playing audio files when using headsets. Couldn't really find anyone mentioning the problem I'm having. I'm guessing the other issue is more prevalent?
Yes some people already mentioned this, you're not the only one.
im not sure if thats a good thing or a bad thing ? ._.
G1ukos said:
It is. Your old phones must be hissing as well, but not as loud as nexus4...
Can you hear it 1inch away from earpiece?
Click to expand...
Click to collapse
If in a quiet area, yes. I can't hear a thing on the other phones I tested, while placing the earpiece next to my ear.
Yeah i have this on my Nexus 4. Its not noticable until you stick the phone next to your ear. 2-3 inches away and you cant hear a thing.
Just checked my old S2 and discovered that this also crackles a bit, but not as loudly.
I have a hissing sound whenever the screen is on. As soon as the screen is off it disappears, not too noticeable though so don't bother me really.
Sent from my Nexus 4 using xda premium
ricey1986 said:
I have a hissing sound whenever the screen is on. As soon as the screen is off it disappears, not too noticeable though so don't bother me really.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
I have the same isuue. Regardless of the screen state (on/off). However, it can be heard only n quiet room.
I wonder if anyone contacted google on this issue.
This issue is already being discussed here
You didn't know that the Nexus 4 ships with a live snake inside of it?
Mine has very quiet crackling sound too. Sounds like interference.
OK so I just got mine and I had a listen for this and it sounds like coil whine.
Sent from my Nexus 4 using xda premium
Have it too (N4 Germany). But if someone hadn't pointed it out then I wouldn't have noticed it. It's really very quite.
I just hope it won't drain the battery or something because of some unknown process running in the background.
Please continue the discussion here.
http://forum.xda-developers.com/showthread.php?t=1996299
Thread closed one already exists
Hey guys,
Have any of you experienced phone quality issues when talking on the phone? When the other person talks, it sounds like the phone speakers are blown (their sound being distorted and cracking) even on the lowest volume setting.
I've ordered a replacement, but just wondering if I am the only person experiencing this.
Thanks!
Yep...its random on mine though.
Sent from my Nexus 4 using Tapatalk 2
when is the replacement arriving...
munchy_cool said:
when is the replacement arriving...
Click to expand...
Click to collapse
hopefully by end of this week!
Just to make you all aware.
On my first 6p bottom speaker was noticeably more quiet. I thought its they way it has to be. Only when I got replacement I realised it must have been faulty. Now both speakers sound evenly and it is louder then previous one.
Something to look for when you get yours
Sent from my Nexus 6P using XDA Free mobile app
Good tip!
Most people even get their phone yet.you already got a replaced one?!??!!
paullu said:
Most people even get their phone yet.you already got a replaced one?!??!!
Click to expand...
Click to collapse
I have ordered mine on the 1/10 from CPW. Got it this Monday. It had a small kind of dent in bottom back cover so got a replacement yesterday and now it has a pink tint on top.
Speakers are awesome though.
Sent from my Nexus 6P using XDA Free mobile app
Have the same issue on mine. The bottom speaker sounds noticeably muted compared to the top. It's really the only issue with this one so I'm worried about RMAing and getting something worse.
Sent from my Nexus 6P using Tapatalk
The speakers too? OMG is there anything not being defective with this new phone? I keep reading people having issues with the display, speakers, body damage, there was even a report of a device shutting down on it's own and unable to boot completely...Is it the same with every Nexus launch? I can't remember reading about that many issues with the Nexus 6
TroopStormer said:
Have the same issue on mine. The bottom speaker sounds noticeably muted compared to the top. It's really the only issue with this one so I'm worried about RMAing and getting something worse.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Same here.
---------- Post added at 13:24 ---------- Previous post was at 13:24 ----------
Pecata said:
The speakers too? OMG is there anything not being defective with this new phone? I keep reading people having issues with the display, speakers, body damage, there was even a report of a device shutting down on it's own and unable to boot completely...Is it the same with every Nexus launch? I can't remember reading about that many issues with the Nexus 6
Click to expand...
Click to collapse
Pretty much...second batch is usually better. Not sure when Huawei makes the phone though...
Pecata said:
The speakers too? OMG is there anything not being defective with this new phone? I keep reading people having issues with the display, speakers, body damage, there was even a report of a device shutting down on it's own and unable to boot completely...Is it the same with every Nexus launch? I can't remember reading about that many issues with the Nexus 6
Click to expand...
Click to collapse
This is my 4th Nexus device. My Nexus 7 (2012) was perfect as far as I could tell but others experienced issues with theirs. My Nexus 7s (2013) all had phantom touch and random rebooting issues. I went through 5 RMAs before I cut my losses and sold the new one they sent me. My Nexus 5 was mostly fine a little bit of button rattling but other than that no issues and still going strong. Now onto my 6P with speaker issues. It's frustrating to go through this but I really love these devices and Google has great customer service. I just expect when I pay $500 for something that it will function properly.
Sent from my Nexus 6P using Tapatalk
Same issue here. Noticed something was off right away. First time I've had to RMA a Nexus device.
Thanks for the heads up!
I tested my speakers and MAN I AM HAPPY!
I'm coming from the OG G2 and its the best phone on the planet (besides its 1 backside speaker)
So its like I went from last to first. I love how loud the 6p is.
One of first things I did when I got mines. The top speaker on mines sounded louder. So then I tried flipping the phone around and the now top speaker (which is the bottom speaker) sounded louder. So now I think mine are fine lol.
EDIT: I then tried covering each speaker with my finger and the top sounds louder. Honestly it does not sound any way to me though so dont think I will be RMA mine.
What I did notice, at full volume both seem to be the same....however at 50% or less the top seems a little louder.
the sad thing is I just got a bluetooth speaker in and its great and loud. My old phone had such a small speaker(lg g2). The 6p is as loud as my new bluetooth speaker so its not needed as much.
Pecata said:
The speakers too? OMG is there anything not being defective with this new phone? I keep reading people having issues with the display, speakers, body damage, there was even a report of a device shutting down on it's own and unable to boot completely...Is it the same with every Nexus launch? I can't remember reading about that many issues with the Nexus 6
Click to expand...
Click to collapse
1st batch phones always suck
Blaze876 said:
One of first things I did when I got mines. The top speaker on mines sounded louder. So then I tried flipping the phone around and the now top speaker (which is the bottom speaker) sounded louder. So now I think mine are fine lol.
EDIT: I then tried covering each speaker with my finger and the top sounds louder. Honestly it does not sound any way to me though so dont think I will be RMA mine.
What I did notice, at full volume both seem to be the same....however at 50% or less the top seems a little louder.
Click to expand...
Click to collapse
Funny thing is I did the same thing. Flipped the phone around and the top was a little louder. I wonder if it could just be a software issue? Either way everything else (especially the screen) is good on my device. I can't be bothered to RMA for something that probably will be fixed with software. If it is hardware on my device it's nearly unnoticeable.
I called google today about this and they said it was intentional and that replacing the device will not change it.
Apparently a lot of people are calling about it.
man... mine is like this, i was hoping i just had bad hearing. do i want to rma it and risk getting a device with something else wrong....
fergdizzle9090 said:
man... mine is like this, i was hoping i just had bad hearing. do i want to rma it and risk getting a device with something else wrong....
Click to expand...
Click to collapse
Don't do it, i returned my first for a tiny defect in the corner of the plastic holding the screen in and got one with a worse defect right next to rhe power button.. Waiting for my third, should have stuck with the first!
Its barely noticeable but my top one is every so slightly crisper and louder. But its one those things where id never have noticed had I not seen this post so I see no reason to RMA.
Here is a test viddy for the speakers
https://youtu.be/e8ODm-F9-IM
wazka2 said:
Just to make you all aware.
On my first 6p bottom speaker was noticeably more quiet. I thought its they way it has to be. Only when I got replacement I realised it must have been faulty. Now both speakers sound evenly and it is louder then previous one.
Something to look for when you get yours
Sent from my Nexus 6P using XDA Free mobile app
Click to expand...
Click to collapse
just got off the phone with Huawei they said that both speaker should be at the same volume, google is claiming that the top should be louder...I dont think they want to exchange it.