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Most of us here love our Nexus S phones. We love Android 2.3's speed and the neat little TV effect when we lock our screens. Since Friday morning, (Feb. 11th) my Nexus S seems to be having another TV effect: nightly "sign offs."
It does not matter if I was charging the phone or not, the phone would just stop working. The strip of touch buttons along the bottom of the phone could be lit or unlit, but the screen would just turn off and no button presses would wake the phone. If I plugged it in to a computer, you could hear a "device connect" noise and see the Android hard drive appear under the Device Manager in Windows.
All of this means that the Nexus S was powered, but not responding. It would not reboot itself, and yes, I have experienced the reboot issue. This seems to be a separate issue. This only seems to happen after midnight.
The only solution is to pull out the battery and reboot it manually.
If my Nexus S is still on when this silent crash occurs overnight, my battery could be completely drained by the time I wake up, making me plug it in AND requiring a battery pull.
Has anyone else had this issue occur? According to the Android Market, I've only updated a few programs recently, one of them being Twitter.
Some Recently Updated Programs: (most recent first)
T-Mobile My Account (to 5.0.15)
Google Authenticator (installed, 0.54)
Google Goggles (to 1.3.1)
Twitter (to 2.0.0)
Amazon MP3 (to 1.8.30)
Google Books (to 1.1.4)
System Info:
Stock, unrooted Nexus S
Launch day unit
T-Mobile USA
Android 2.3.2
Baseband I9020XXJK8
Kernel 2.6.35.7-g7f1638a [email protected] #1
Build GRH78C
When I woke up on Friday, I called Samsung and they did note the issue under my phone number. I will call them again Monday and let them know I'm still having issues.
Any help/suggestions from the XDA community would be appreciated.
Thank you!
Just checked this morning, (Monday) and I had to pop out the battery to turn the phone back on. Before I went to sleep, my battery was at 100%. When I woke up and booted the phone up, it was around 30%. A 70% drop in 8 hours. Time to call Samsung again.
No one else is having this issue?
Sent from my Nexus S using XDA App
Sounds like either a defective unit, or messed up software.
Try doing a factory reset and use don't install many apps and see if that resolves for problems for a day or 2.
Well I had a strange issue that I had never seen before... at around midnight last night both my NS and my gf's went into bootloop at the same time, it was freaky. We're both on CM7 but hers is an older build and mine has netarchy's but it's never happened before... pulling the battery and powering back on fixed both phones but it's still very weird.
I have never actually called the manufacturer before about any issues with a device. Do they do anything for you? Or help you in any way?
Sent from my Nexus S using XDA App
Samsung suggested that I do a factory reset and then if that does not fix the issue, then I'll have to send the phone into them. The tech I got on Friday was more knowledgeable than the one I got today. I'm going to backup my data and then do a factory reset, making sure not to "pull" my data from Google's servers.
Man, not doing that is going to suck.
I am also using Google Voice for my voicemail. Just wanted to throw that out there in case any running services or something is causing all of this. I'm thinking that the new version of Twitter is causing this, as it's baked into Android now and there was an update recently. Thoughts?
Here's a small update on my issue: it seems to be software-related. My Nexus S crashes during the day as well, requiring a battery pull as described above. Disabling sync does not solve the issue, so it doesn't seem like it's coming from that area. What would you guys suggest my next place to look be?
Thanks!
Well, have been having almost the same issue for the past two days. Go to bed with 57 & 63%. Get up in the morning and the phone is dead. Not sure of the exact time it.passes away, but yeah.
Can't understand why the phone has to drink while I sleep.
Sent from my Nexus S using XDA App
Same prob, only intermitant though. Im using rc1 now, with no custom kernel.
Sent from my Nexus S using XDA App
I've been having the same issue since the 13th of Feb. At first it would freeze only overnight. Now, since the 14th it freezes while asleep 4-5 times a day, and the only way to get it working is to do a battery pull. I've tried to remove recently installed apps and widgets, but that has made no difference. I really don't want to have to do a factory reset, especially after I've been reading on google forums about other users not noticing a difference after a factory reset. This is getting ridiculous.
Unrooted Nexus S
Android 2.3.2
Baseband I9020XXJK8
Kernel 2.6.35.7-g7f1638a [email protected] #1
Build GRH78C
T-Mobile US
Agreed. Mine started to freeze during the day as well, requiring a battery pull. Do you have the new Twitter installed? Do you use Google Voice for voicemail? I'm trying to pull together some common threads. It's definitely software related.
Edit: OK, now this is just stupid. It seems like I'm freezing up every half an hour by now. I pull the phone from my pocket to check on something and I push the power button. The lockscreen shows, but the screen and touch buttons don't respond. Battery pull is the only option.
Yes, I do have the new Twitter installed, and yes, I do use Google Voice.
It seems to be happening more often now for me as well. Sometimes it takes two to three times for it to fully restart and get to the home screen, or the lock screen, and sometimes it will wake and then freeze on my pattern lock which also requires a battery pull.
I've starred a few forums on this same issue on the Google support forums, I hope others do the same to show support for a quick fix.
Last night I had the battery at 90. Switched of Wifi, Data and Sync.
Got up this morning and ... no probs The battery dropped to just 88!
BTW. I have got a stock unrooted phone with no Google Voice or twitter so, could not really be a problem related to that.
I use the app addin timer to run stuff at particular times. Other apps that I downloaded are calcbuddy, barcode scanner (which I think is pointless and going to remove), pure messenger, calwidget, appbrain (again, did not like the new updated one), aTakephone, Flip4Silence, CoPilot, Fast Reboot, Docs to Go, Skype, Remote Desktop, StockIndia, Tunein Radio and Widgetsoid.
Thanks for letting me know the apps you have installed. The only common ones between us are:
Barcode Scanner
Skype
Barcode scanner is actually useful. (QR Codes, etc.) Skype may have something to do with it as it does integrate itself with data sync. Thoughts?
In order for this theory to hold water, your phone must:
Crash and require a battery pull to be responsive
Have Skype installed
Edit: My phone was crashing so much that the "first time/welcome" wizard was coming up. Swype, Facebook and GMail were crashing left and right. Time for another Factory Reset....
Edit 2: The phone has SOMEHOW survived a Factory Reset from the normal phone menu AND the Recovery menu! WHAT?!
My Nexus S is going back to Samsung for repair. *sigh* I wonder what they'll say caused the issues?
Sent from my Nexus One using XDA App
Now, today, the phone doesn't get passed the initial "Google" screen. No matter how many times I pull the battery, plug it into a charger or usb port, it does not go past the first google screen. Very disappointing.
Can you get into the bootloader menu? (Volume Up + Power)
Yes, that allowed me to get to the bootloader menu, but I couldn't do a factory reset, it just sat at the screen with the android and an exclamation point inside a triangle. I then did a battery pull, tried a normal restart and got to my home screen.
Glad to hear that you got in. By the way, once you get to the exclamation point screen, you can push Power while holding the Volume Up button to bring up a menu.
Cool, thanks for the help!!
I just got my Tab back from Samsung with a successful repair to a problem that made it impossible for me to update the device. After a few days use, I now have a new problem. The device will power up normally but after about five seconds, the screen dims. Five seconds later, the unit shuts down. The power meter shows that it is at 95%. Power Saving mode is turned off.
I have done a factory reset with no change, (except that all my data and settings are now gone). Samsung support was useless. After about 20 minutes on an online chat, I was told to fill out a service request. Unfortunately, it appears that Samsung's service module is having problems. After looking up my registration, it tells me that my serial number is invalid.
If this thing did not cost so much, I would toss it against a wall. Maybe I should have bought an iPad.
Has anyone else experienced this problem, (the one with the device powering off, not the crappy Samsung support)?
Bob
I'd recommend complaining to the company, that's unacceptable. And no I haven't seen this issue.
Sent from my SCH-I500 using xda premium
Yeah, you got a dud. Happens with technology, even ipads... Get the samsung tech person to fill out the service request for you and email you the label. That's what I did (make sure you get a copy of the chat log).
hey.
I don't have much to say though I think I had a similar problem not to long ago.
My tab was in an endless reboot loop and by the way it was not flashed or rooted in any way.
I found out that it rebooted every time it tried to connect to my Wi-Fi.
Finally I figured it out and it was simple, I just restarted my router.
Hope it helps...
i would suggest you try looking for the power saving feature in the settings and adjust the screen time out
joshua3_ph said:
i would suggest you try looking for the power saving feature in the settings and adjust the screen time out
Click to expand...
Click to collapse
Tried that. No go. I ended up sending the thing back to Samsung.
Hi Geeks,
I think, I am having a weird problem with my Nexus7. Its been third time in a row that device gets shut down completely and abruptly at 10% remaining battery without any warnings ( The last warning that pops up is at 15% and then nothing.
When I turn it on while plugging in charger, it powers up and shows charging at 10% but as soon as I open any app, screen goes crazy like an old CRT television screen when no signal reception. Extreme flickr that can't even see anything. Also, no touch is responded I guess or don't know what happened on touch action. Then it shuts down again :[email protected]
If I left it charging for some time. It starts working fine till it goes down to 10% again.
Has anyone experienced the same or any suggestions to check before I contact support also, if device is rooted, do we get any support at all or not?
Device is rooted and boot loader unlocked.
So, before returning to Google I would need to restore the factory image on it. Can anyone please share the procedure to do that?
Thanks in advance for the help and looking forward to hear from you soonest.
Use the nexus toolkit, get stock recovery if you're on cwm or twrp. Then go to settings, security, factory restore (something like that).
Sent from my LG-P999 using xda app-developers app
I jst opened mine today and it did the same thing. Mine is not rooted so it is not the cause. At 10% bad CRT reception. I tried resetting the unit several time and noticed too that when the change is higher than 10% it goes back to work. I don't want the hassle of sending it back. If it happens, who should I call and how to send it back
perceptorz said:
Hi Geeks,
I think, I am having a weird problem with my Nexus7. Its been third time in a row that device gets shut down completely and abruptly at 10% remaining battery without any warnings ( The last warning that pops up is at 15% and then nothing.
When I turn it on while plugging in charger, it powers up and shows charging at 10% but as soon as I open any app, screen goes crazy like an old CRT television screen when no signal reception. Extreme flickr that can't even see anything. Also, no touch is responded I guess or don't know what happened on touch action. Then it shuts down again :[email protected]
If I left it charging for some time. It starts working fine till it goes down to 10% again.
Has anyone experienced the same or any suggestions to check before I contact support also, if device is rooted, do we get any support at all or not?
Device is rooted and boot loader unlocked.
So, before returning to Google I would need to restore the factory image on it. Can anyone please share the procedure to do that?
Thanks in advance for the help and looking forward to hear from you soonest.
Click to expand...
Click to collapse
Try wug's toolkit and for oem locking procedure, you can follow this youtube link http://www.youtube.com/watch?v=_uMdtjUh6Co&feature=relmfu :fingers-crossed:
redmonke255 said:
Use the nexus toolkit, get stock recovery if you're on cwm or twrp. Then go to settings, security, factory restore (something like that).
Sent from my LG-P999 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the tip. Used Nexus Toolkit and it was breeze
fpaquin said:
I jst opened mine today and it did the same thing. Mine is not rooted so it is not the cause. At 10% bad CRT reception. I tried resetting the unit several time and noticed too that when the change is higher than 10% it goes back to work. I don't want the hassle of sending it back. If it happens, who should I call and how to send it back
Click to expand...
Click to collapse
Unfortunately my friend, I have no good news for you too I had chat with the Google Play support and they asked me to do factory reset claiming 90% of the time the issue is resolved. I performed as they said and waited for battery to drain to 10% and as soon as it hit 10%, the device shut down itself and then bad CRT. I gave them a call and they simply asked to return it. They sent me couple of emails, one for replacement order and other for logistics like UPS shipping label.
They sent me a new unit in 3-4 days and I am yet to return the old one, making sure nothing is wrong with the new one too. Its working fine so I will ship the old one back.
I am afraid, you will have to send it back too The number to reach them is: +1-855-83-63987
I've looked around the forums and everywhere online but no one seems to have a solution to my problem. A few days ago i was using my Nexus 7 and i placed it down normally and shut the screen off. I came back to use it a few minutes later and the screen didn't turn on though the device itself was still on. I thought maybe it was just some lag which happens occasionally after i press the power button. I tried restarting it but the screen just stayed black. I think it is still charging because the led notification light still lights up every few seconds as usual and it still seems to be powered on. Is there a possible solution to fix this quickly or would i have to send it back to ASUS since it has been about 6 months since i purchased it?
There is no led on the 2012 version if you have the 2013 version try the nexus 7 2013 forum they may be able to help you
Sent from my C5303 using xda app-developers app
This is my second Sprint Galaxy Note 4 (the one I had previously had issues reconnecting to WiFi networks after going out-of-range and switching to 4G, and even more annoyingly the battery would die even if fully charged if I took more than one picture at a time) and I haven't even fully set it up or installed that much on it and now it seems to be rebooting almost every day at random times. Some days it reboots several times in the day. I have no idea what is causing this, but is there any troubleshooting or diagnostic testing I can do to figure out why this is happening? Or does anyone have any suggestions for how I can either figure out what's causing this or fix it? The phone is running:
- Software version: N910PVPS4DPD1
- Hardware version: N910P.05
- Android version: 6.0.1
- Android security patch level: April 2, 2016
- Baseband version: N910PVPS4DPD1
- Not rooted or otherwise modified aside from settings changes and installed apps (and international unlock done by Sprint)
Thanks in advance for any help!!
mbressman said:
This is my second Sprint Galaxy Note 4 (the one I had previously had issues reconnecting to WiFi networks after going out-of-range and switching to 4G, and even more annoyingly the battery would die even if fully charged if I took more than one picture at a time) and I haven't even fully set it up or installed that much on it and now it seems to be rebooting almost every day at random times. Some days it reboots several times in the day. I have no idea what is causing this, but is there any troubleshooting or diagnostic testing I can do to figure out why this is happening? Or does anyone have any suggestions for how I can either figure out what's causing this or fix it? The phone is running:
- Software version: N910PVPS4DPD1
- Hardware version: N910P.05
- Android version: 6.0.1
- Android security patch level: April 2, 2016
- Baseband version: N910PVPS4DPD1
- Not rooted or otherwise modified aside from settings changes and installed apps (and international unlock done by Sprint)
Thanks in advance for any help!!
Click to expand...
Click to collapse
Have you tried leaving it 1 day running in safe mode, to see if it also occurs there?
mbressman said:
This is my second Sprint Galaxy Note 4 (the one I had previously had issues reconnecting to WiFi networks after going out-of-range and switching to 4G, and even more annoyingly the battery would die even if fully charged if I took more than one picture at a time) and I haven't even fully set it up or installed that much on it and now it seems to be rebooting almost every day at random times. Some days it reboots several times in the day. I have no idea what is causing this, but is there any troubleshooting or diagnostic testing I can do to figure out why this is happening? Or does anyone have any suggestions for how I can either figure out what's causing this or fix it? The phone is running:
- Software version: N910PVPS4DPD1
- Hardware version: N910P.05
- Android version: 6.0.1
- Android security patch level: April 2, 2016
- Baseband version: N910PVPS4DPD1
- Not rooted or otherwise modified aside from settings changes and installed apps (and international unlock done by Sprint)
Thanks in advance for any help!!
Click to expand...
Click to collapse
Shake it around in different orientations and see if it reboots. May be the battery is loose and momentarily loses its connection.
Sent from my SM-N910T using XDA Free mobile app
MisterKanister said:
Have you tried leaving it 1 day running in safe mode, to see if it also occurs there?
Click to expand...
Click to collapse
You'll have to forgive me - I'm not familiar with safe mode on the Note 4. Can you advise how to get into it, as well as what limitations there are with it (i.e. can I continue to actually use my phone to do things while it's in safe mode, since I heavily rely upon my phone every day)? Also, I'd probably have to leave it in safe mode for a few days, since it doesn't always reboot every day, and even if putting it in safe mode prevented it from rebooting randomly, can you advise how that would help diagnose the issue? Thanks, and sorry for all the follow-up questions!
nine5raptor said:
Shake it around in different orientations and see if it reboots. May be the battery is loose and momentarily loses its connection.
Sent from my SM-N910T using XDA Free mobile app
Click to expand...
Click to collapse
I was actually thinking about that since I went to a wedding over the weekend and had the phone in my pocket while I was moving around a lot (i.e. attempting to dance...lol) and it did reboot several times that night alone. However, it has also rebooted while entirely stationary (such as overnight while it's resting on a flat non-moving surface next to my bed) so do you think a loose battery could still actually be a cause?
The software might be the cause, I can't say for sure since im running cm13.
Anyway, I believe you have to long press the either the power or reboot option to enter safe mode.
mbressman said:
You'll have to forgive me - I'm not familiar with safe mode on the Note 4. Can you advise how to get into it, as well as what limitations there are with it (i.e. can I continue to actually use my phone to do things while it's in safe mode, since I heavily rely upon my phone every day)? Also, I'd probably have to leave it in safe mode for a few days, since it doesn't always reboot every day, and even if putting it in safe mode prevented it from rebooting randomly, can you advise how that would help diagnose the issue? Thanks, and sorry for all the follow-up questions!
Click to expand...
Click to collapse
Safe mode disables all user installed apps to see if one of them is causing the issue. Just tried it and as soon as the first splash screen starts up hold volume down only all the way through boot up. It will say 'safe mode' in the bottom left corner.
From another site:
Safe Mode isn't meant to be accessed regularly, so it's understandable that the function is stuck behind a pretty convoluted method. If you want to access Safe Mode, power down your phone completely — hold the power button, then select Power off from the menu. Once the phone is off, press and hold the power button to turn the phone on, and as soon as the "Samsung" logo pops on screen, release the power button and then press and hold the volume down button until the phone boots up completely.
Sent from my SM-N910T using XDA Free mobile app
Have you tried doing a hard factory reset on your device but clear the cache in the hard factory reset menu first? That might fix your problem.