Hi, my galaxy s4 than yesterday shows me the message that the sim card was disconnected and I have to restart the device to connect sim again. This puts me quite often (about once every three hours) but slowly doing more and more often until now arrived to do every 5 minutes. Do so even when I closed. What can I do;
Snap. It no longer recognises my SIM now. Ordered a new one to see if it that was the problem. If not, replacing the sim/sd card part is next.
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I had the same problem.I was using a cut down sim with a nano> micro sim adaptor.Bought a micro sim and basically works perfect.
Have seen other people needing a sim holder/tray replacement though.
dave106 said:
Snap. It no longer recognises my SIM now. Ordered a new one to see if it that was the problem. If not, replacing the sim/sd card part is next.
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Change it in 3 min: HERE
Got a new SIM today, which has solved it
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My new sim solved it for a about a week. So my phone had it sent away and after three weeks I got my phone back. Its lasted 12hrs before sim not recognised and then again 4 hrs later. Goin to ring up again and ask for a new phone
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eddie500_1 said:
My new sim solved it for a about a week. So my phone had it sent away and after three weeks I got my phone back. Its lasted 12hrs before sim not recognised and then again 4 hrs later. Goin to ring up again and ask for a new phone
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I doubt if you'll be given the new phone. If I'd be you, I'd ask for repair.... why? Because 80% of the phones sent as replacement is refurbished and may have the other, hidden issues.
The devil you know is better
Like said its already been sent away three weeks I had to wait and a week of that was waiting for the repair centre to send my phone back according to the tracker
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eddie500_1 said:
Like said its already been sent away three weeks I had to wait and a week of that was waiting for the repair centre to send my phone back according to the tracker
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I have no idea from where are you, but in EU, typically, THREE unsuccessful repairs = new equipment replacement.
Uk mate, iv o ly had the phone about 8 months now and vodafone know iv been having this problem before the phone was 6months old as I told them and got a replacement sim incase it was that. But sadly not
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I have replaalce the sim but the problem is still here. What can I do??
Simos805 said:
I have replaalce the sim but the problem is still here. What can I do??
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Assuming all the info you have provided:
SIT and CRY
Sent the phone back again today, 8 times I had no sim please restart phone. They said il get £5 of my next bill and if when I get my phone back it still happens il get a new phone
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Got my phone back last night all was well tell 12 today and again no sinm directed, their now saying I have to send it off for a third time before they'll give me a new phone. I'm going to send it off o e more time and me if it happens again I'm gonna tell them I'm cancelling my contract unless I get a different phone. Maybe a Nokia
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Related
Alright so today I called Verizon and told them that my new Droid X has been randomly rebooting, I called the main support line at 18009220204. I told them that I looked online and that the only way to fix this issue was getting a new phone. The guy immediately told me that he was sending my out a new phone. While he was putting my order in, he told me that they have been having problems with several devices. Rooting does not cause your device to reboot. He said that the env touch had it so bad that it would reboot almost every 30 min.
You should not have to fight for this. Just call that number and tell them that your phone has been rebooting and you want a new phone, Make sure to tell them not a Refurbished one.... you bought it new you should get it new...
i had this problem a couple weeks ago and the rep said i was the first to report that problem, guess its starting to spread all over now... even my friend is reporting this problem. the sad part of all this, i work as a vz retail agent, not a dx in sight.
The Guy I spoke to said its been happening on about 5 to 6 devices over two years and they have no clue what it is so all they can do is send out a new phone and you send yours back...
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let me know if you get a brand new DX or a refurbished one somehow.
Yea i got my replacement yesterday,
rebooting does = New phone :$
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JTWest said:
Yea i got my replacement yesterday,
rebooting does = New phone :$
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Refurb or brand new??
I am on the phone right now and they are having double finding a NEW phone for me. But I told them that I don't want a return since I have only had the phone for more than two weeks.
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So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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dimitri407 said:
So Verizon wanted me to give them a credit card and pay them for another phone until they got mine back. WTF. I told them where they could stuff it. Then magically they said they would just zero out the price and send me the phone. Then the tech said he would call me back in 15 minutes. Which he never dis. I had to call back and go through it all over again. Well in the end, I was told that I would be sent just the phone with no battery or battery cover. Was told it would not be a return over and over but it sounds like a return to me. I guess I will have to wait and see. What does everyone think?
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Your getting screwed tell them that you want a brand new never been opened phone. And yes they are sending me a brand new phone. The Guy just told me to switch out the SD card when it comes it so I don't loss my data that I have on it.
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Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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I just got one too, and it is rebooting like MOFO.... gonna hop on the phone again and make ANOTHER call........
I called yesterday, and they "walked" me through a factory reset. It was tough not telling the lady I've done it a hundred times on my original droid lol. A reset and a freeze today and I called again, and now they're sending me another one. It is definitely a NEW device, as I'm within my 30 day window (seems like I should get a new one regardless, since I bought a new one, but oh well I'm good anyways). The tech guy also told me froyo was already rolling out, though only to 10 or 20 thousand at a time. I thought he was confusing this with the droid 1, so I checked, but the guy has a droid x and was sure. Said he checks his multiple times daily. This is far from concrete or official, but interesting nonetheless.
JTWest said:
Brand new!! they don't give you the battery or battery back or a new sd card but the phone is new. Im on it right now, no rebooting issues either. Yet lol
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so if they take your phone and dont give you a battery or back or sd card do you have to buy them or do you keep yours before you send it in? because im having trouble with mine rebooting.
My phone, sadly, reboots too and I'm getting a battery replacement.
Just curious, when you get a replacement, do they ask for the old one back or not? Do they give you something to sent it in?
My original phone was rebooting, so I had them ship me a new one. They charged me for the new phone and said they would zero it when I sent back the other. Shipping took like 5 days, and the phone I got was in the box with charger, battery, sd card, power cable etc. This phone had a worse problem -- blown speaker. So I got them to send me ANOTHER (wasn't so easy when they saw I already got a replacement, and they hadn't even received my original phone in the mail yet). But I finally convinced them, and this time, they didn't charge me for it, but only made me sign something saying that if they didn't get my first two phones in the mail, I would have to pay for all 3. This time, I talked them into sending it to me on a Friday night, and by monday morning I received it. This one was different though in that it was just the phone (no battery, battery cover, cord, sd card, etc). As far as I could tell, it was BRAND NEW, not refurbished.
Leads me to think that when they restocked, they started sending just the phone as replacements. I don't think it means they're refurbished.
I wouldn't accept that. I don't want some one going into my box and taking crap out. I would tell them that you want a brand new never been opened box. Still taped up
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I called in and had my phone checked. They DID send me a reconditioned one.
When I pointed out that I paid for a new phone, this is what they told me (after refusing to send me a new phone):
"Well when you paid for a new phone thats what you got, but what you needed replaced was your then used phone. So to replace your used phone, we sent you a used one..."
What can I do, any tips? I mean, this phone has no problems, but still, I feel like I got jipped. I paid for a new phone and got a BROKEN one, even if it was new. I feel that they should give me a new phone, but apparently they don't think so. I don't want to walk around with this phone thinking how someone might have dropped it and then returned it, and now I have it.
i would try and get it swapped out...or it coud be a battery issue
reconditioned
can anyone tell me whats wrong with a reconditioned phone if it works? i mean when something happens thats what you get.
Oops
So my sg2 broke not long ago so I had no choice but to send it to Samsung for a repair which I was hesitant at first after reading a few bad reviews and was concerned with how long the repair would take however I was pleasantly surprised. Samsung received my phone on the 25th and on the 26th they had completed the repair and sent it back to me and I received the phone the next day
So just getting it out there for anyone hesitant to send their phone to Samsung because they provided me a great service!!
Glad that ur phone's back
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AC DC said:
Glad that ur phone's back
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Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
It's great that they sent it back so fast. What was the issue with your phone?
Good to know! <3 Sammy
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
Imperiale said:
It's great that they sent it back so fast. What was the issue with your phone?
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It just randomly died, couldnt get it into recovery mode even with a jig and tried different batteries so it was obviously a hardware error.
jonny_ftm said:
Had just the opposite expierience
My previous i9000 had a bug with external sd corrupting data. It wen to their RMA service 4 times. Each time they claim it is fine and my card is culprit.
People at the shop tested it with 3 different sd cards, proving I was right. Sammy service just refused. Tech from shop called them, nothing!!
Finally, the shop was nice enough to exchange it and they will deal with samsung RMA
I'm really disgusted from their service and fearing the day my S2 gets in trouble
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Sorry to hear that, maybe the engineers were just lazy and didnt actually check if the SD card was getting corrupted but rather just saw the phone detected the card and assumed the phone was fine, but if you have a blatant hardware issue like your phone is just completely dead then they will repair your phone in a day and have it back to you asap
How did you send it to Samsung? Did you just call them?
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diehard2222 said:
How did you send it to Samsung? Did you just call them?
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This is based on my experience here in germany:
I went to the samsung homepage and entered some kind of a live chat with a service engineer which was very helpful and quick as well cause i didnt have to call anyone or wait in a stupid queue. she then sent me all the relevant forms to fill out and send back.
I never sent it to SC though cause the fault was only temporary. Batteryindication was totally messed and phone stuck while charging and overheating etc. Looked like a hardware fault but never came back after taking out battery for a night.
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dw9999 said:
Thanks I had to use one of those £10 phones whilst my phone was being repaired which was torture but luckily Samsung got my phone back to me asap.
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I'm currently struggling with a Vodafone V725 while mines away having the earpiece replaced
diehard2222 said:
How did you send it to Samsung? Did you just call them?
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Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
dw9999 said:
Did everything online, made a Samsung account, registered my phone and requested service where you fill in your serial number and IMEI number along with a description of the fault, once thats done you have officially requested a repair and you have to send your phone to them (pre paid) then once they receive the phone they update your service status according to whats happening so overall its a very easy process
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What if you don't have the original box?
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diehard2222 said:
What if you don't have the original box?
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You only send them your phone, no box, charger or battery etc is required. They get all the information they need from the serial number and IMEI.
Well in my case Samsung service is one of the worst I've ever seen
Obviously everyone's experience is going to be different and affected by what country they are in, the particular service center, or even the actual person handling your warranty claim. Which is why I am skeptical when hearing a bad (or good) experience with service centers.
Never had to use Samsung service but its not every day you read posts like this...hear a lot of negatives.
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wow, great to hear that samsung is so quick to take care of their customers.
not all samsung service centre are that awesome . malaysia samsung service center seems to be very slow
My local Samsung Mobile Service (Ho Chi Minh City, Vietnam) repaired my Galaxy S2 (change Mobo as it broken wifi) in only 1 hour. When waiting, i can use some mobile phone outside 4 fun (game, surf web).
Great service!
Not sure what exactly caused this or is causing this, but the other night I was sitting on my computer and my phone just restarted for no reason. Then kept doing it, and was restarting like every three minutes. I've replaced the battery with an OEM HTC Aria battery and it hasn't helped. Sometimes I can go 2 or 3 hours without it flaking out, other times it will restart 10 times a hour. Anyone have any ideas or ran into this issue before? I've also reset my phone back to factory.
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
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yar2 said:
Check the Q&A thread about random rebooting. It appears more people, like me, are having this problem. I have 2 Arias that started randomly rebooting just as you describe about a month ago. And I even sent one of them to HTC for repair, only to have it returned with the same problem. HTC had me return it for another look, witch I did last Friday . I recommend you call HTC for repair. Your phone may still be under warranty. Mine was after over a year. There has to be a solution.
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Thanks for the advice, I talked to ATT and they said it only had a 1 year warranty on it, and its well past that but maybe I'll give HTC a call. Any specific number or site to start with or just htc.com?
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
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yar2 said:
Under Aria support on the HTC site. They will ask for the phone id numbers, so have it handy with the battery out. They will then email you a repair order number and address to send the phone to. I just got an email from HTC that they shipped my repaired phone. We'll see.
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So how long would I be without a phone?
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
yar2 said:
I sent my phone in for the 2nd try last Friday and it looks like I'll have it back today or Saturday. The 1st time took a little longer -- say a week to 10 days. HTC will keep you posted about the progress. Their repair facility is in Huston, Texas.
Of course I don't have the phone yet to confirm that they were able to repair it. Will let you know when I get it.
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Ok thanks.
Recently I have a minor charging problem whereas if the USB plug was wiggled the phone will stop charging for a second (the USB plug is a little faulty...but if inserted well there is no problem). I got approved for RMA...but I was wondering once lg have recieved my phone if they don't spot a problem will I have to pay the full price of the replacement device?
Thanks in advance!
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I guess you'll just have to wait and see.
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Imppy said:
I was wondering once lg have recieved my phone if they don't spot a problem will I have to pay the full price of the replacement device?
Thanks in advance!
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No.. I'd say you will be fine..
The only way they'd charge you is if they never get the old device back..
They will simply refurbish it and send it to the next person..
Just because they don't see the problem does not mean there is not a problem..
They don't have the time and / or manpower to test every phone for hours to see if the problem you reported crops up or not..
Hello xda! My nexus 4 arrived today directly from google and i knew from the beggining that it was going to need a Micro-sim card... A friend of mine offered to cut my simple mobile normal sim card, and he did it, the problem is that the phone does not recognize my simcard. I have restarted several times and nothing happens it just says NO SIM CARD--EMERGENCY CALLS ONLY and i also cannot save any apn neither.
1. Is my simcard damaged?
2. If i ask for a new one at my simplemobile supplier will they replace it keeping my old number? (What cost)
NOTE: I did not pay my last month bill from simple mobile (My GT-i9100 Hard Bricked) so i suppose it has no service, until i pay it tomorrow.
Sent from my Nexus 7
SgtShariff said:
Hello xda! My nexus 4 arrived today directly from google and i knew from the beggining that it was going to need a Micro-sim card... A friend of mine offered to cut my simple mobile normal sim card, and he did it, the problem is that the phone does not recognize my simcard. I have restarted several times and nothing happens it just says NO SIM CARD--EMERGENCY CALLS ONLY and i also cannot save any apn neither.
1. Is my simcard damaged?
2. If i ask for a new one at my simplemobile supplier will they replace it keeping my old number? (What cost)
NOTE: I did not pay my last month bill from simple mobile (My GT-i9100 Hard Bricked) so i suppose it has no service, until i pay it tomorrow.
Sent from my Nexus 7
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First of all pay the bill.
This is normal,phone doesn't recognize the sim because the sim might be old or not properly cut.
Answers :
1)Yes might be, not properly cut.
2)You can ask for a micor sim card, they will give it to you with your old number. All service providers provide a micro sim, dont know about the charges.
Will do Rohit Thanks, ill keep you updated if anything happens tomorrow. :thumbup:
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