WiFi issues on 5ghz band only - Sprint Samsung Galaxy S 4 Q&A, Help & Troubleshoot

I purchased the blue S4 from Best buy about a month ago. It lasted 3 days and then started giving me errors (like authentication error occurred or disconnected due to slow network) when using my Wifi on the 5ghz band only. The 2.4ghz always seems fine. I have to use 5ghz though because our baby monitor kills the 2.4ghz band. I took it back to Best buy got another one. That one lasted about 17 days and then I started to get the same Wifi issue.
So last night I went back again and got another one. The Wifi issue started within hours. Im on my 3rd one now.
I have reset the router to factory. I tried with an open network (no password required) and still get the same errors.
To top it off, my wife has the purple S4 and she has no issues at all.
I'm torn at what to do. Get a 4th one, try another color, or go back to the htc one.

krispy521 said:
I purchased the blue S4 from Best buy about a month ago. It lasted 3 days and then started giving me errors (like authentication error occurred or disconnected due to slow network) when using my Wifi on the 5ghz band only. The 2.4ghz always seems fine. I have to use 5ghz though because our baby monitor kills the 2.4ghz band. I took it back to Best buy got another one. That one lasted about 17 days and then I started to get the same Wifi issue.
So last night I went back again and got another one. The Wifi issue started within hours. Im on my 3rd one now.
I have reset the router to factory. I tried with an open network (no password required) and still get the same errors.
To top it off, my wife has the purple S4 and she has no issues at all.
I'm torn at what to do. Get a 4th one, try another color, or go back to the htc one.
Click to expand...
Click to collapse
I've been getting the same error lately as well. I just picked up my dual band router thinking it'd be a good update from my old 802.11g one. I'm not sure it's the phone or some settings I have to dig through to make things work?!
Pretty annoying right now though.
Verizon Galaxy S4
SafeStrap
Hyperdrive 12
Sprint Galaxy S4
Philz
Carbon 4.4

Check this out, may help

leaderbuilder said:
Check this out, may help
Click to expand...
Click to collapse
Thanks for that. .I'm going to check my routers settings when I get home and see if i can fix it.
Verizon Galaxy S4
SafeStrap
Hyperdrive 12
Sprint Galaxy S4
Philz
Carbon 4.4

I picked up my 4th S4 tonight. So far it's going well. I had them give me the oldest one they could find. It had 4.2.2 on it. I updated to 4.3 but im afraid to take the MK2 update. That may be what kills the wifi.

krispy521 said:
I picked up my 4th S4 tonight. So far it's going well. I had them give me the oldest one they could find. It had 4.2.2 on it. I updated to 4.3 but im afraid to take the MK2 update. That may be what kills the wifi.
Click to expand...
Click to collapse
Well I'm on MJ7 and have these issues. . My other Sprint s4 is on MK2 and same deal so. . That article posted above says to check router settings. I didn't get a chance to yet myself I worked way to late last night
Verizon Galaxy S4
SafeStrap
Hyperdrive 12
Sprint Galaxy S4
Philz
Carbon 4.4

I read somewhere that turning off WMM cuts your router speed down to 54mb

Here is another update. Im now on my 4th one. It started dropping the 5ghz band again so i took the mk2 update. Still cant stay connected to the 5ghz ban.
So tonight i took back my netgear n900 router and upgraded to the netgear ac6300. Nice router but no change. It connects fine to 2.4 but not 5.
My wifes purple s4 still is cruising along without problems on 5ghz.

I have been trying to duplicate this issue in my home, I have not been able to except when I use the same channel as my neighbor. Have any of you used WIFI Analyzer from the Market to make sure you are not receiving drops due to another carrier over riding your own? Also, if you have a ROKU 3 in your home check the channel as well, I have seen this cause some problems. My channel is on 161 with with QOS WMM support on.

Sezmar said:
I have been trying to duplicate this issue in my home, I have not been able to except when I use the same channel as my neighbor. Have any of you used WIFI Analyzer from the Market to make sure you are not receiving drops due to another carrier over riding your own? Also, if you have a ROKU 3 in your home check the channel as well, I have seen this cause some problems. My channel is on 161 with with QOS WMM support on.
Click to expand...
Click to collapse
I did use WIFI Analyzer and I don't have anyone around me with 5ghz networks to even worry about. Last night with the new router, I updated to the latest firmware, tried WMM on or off, tried with and without a password, and I tried multiple channels. I could not connect to 5ghz for the life of me.
Logged into the 2.4ghz and it connected in less than a second. I just don't get it.

I'd like to find out why this happening too. I've played around with all the router settings as well and no dice. I have a netgear ac1200 and it'd be nice to use the 5ghz
Sent from my SCH-I545 using XDA Premium 4 mobile app

Mistertac said:
I'd like to find out why this happening too. I've played around with all the router settings as well and no dice. I have a netgear ac1200 and it'd be nice to use the 5ghz
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Guys, I've been having the same issue and just gave up a few months ago, just working off the 2.4. I realized it's not the router, when I was in the car trying to use the Hotspot and no one could connect. They were able to before all this started. After fiddling with it for quite a while I realized that it was transmitting at 5ghz. I switched to 2.4 and everything came up. Definitely the phone.

I got the same problem with my note 3 (n9005) on every rom since 5.0.
I can see the AC WiFis, but I'm unable to connect. It makes no difference, choosing another channel or trying it in another network.
The behaviour: it tries to connect, (connecting..) after not even a half second, it just falls back into the state like I newer tried to connect (password is saved, and it don't says, it's a wrong password entered.) If I enter a wrong password, it tells me to reenter the correct password.
Any suggestions, what it could be?..
Thanks in advance

Related

Market stuck "Downloading"

Hi, I just got a brand new Xperia Play and am loving it so far, aside from one infuriating issue.
When I'm on WIFI I simply cannot download anything from the market, I've been messing with this for the past 2 hours, things I've tried:
Clearing app cache of several apps related to downloading
Toggling WIFI / 3G
Restarting phone
Updating to latest firmware
Reset to factory settings
Play with router wireless settings
Reinstall router firmware
The only thing that did something is clearing the cache of the download manager, after I did that I was able to install one thing from the market. But it only worked once, it's not working anymore.
I'm also unable to play youtube video's when using wifi.
Does anyone have any ideas as to why this is happening? My phone is brand new, so it can't be something I did with it.
Also, up till today I had an HTC Magic, which did not have the problem on the same wireless network. It did have occasional "download starting" hiccups, but nothing like this.
Any advice?
Thanks!
Edit: Solution: http://forum.xda-developers.com/showpost.php?p=17359553&postcount=4
Edit2: False alarm, still not working.. seems to come and go
You have the weirdest problem.. Did you check your router to see if it's generating enough ip addresses for all your wireless devices?
What is the distance between you and your router and what kind of router is it? I believe the play has a weaker wifi radio, so it might be dcing too often to stream and download.. Try standing closer to the router to see if there is a difference first.
Sent from my XPlay using XDA App.
I'm right next to the router and the web interface shows a full signal, so it can't be that. I can also see in the web interface that an ip address was assigned.
I've tried setting the phone as the DMZ and disabling the router firewall. No luck with that either.
I also tried upgrading my router firmware from Tomato to DD-WRT and doing a factory reset, but again .. no luck.
I'm running out of ideas, it seems the problem originates from Android and not my router, but I can't think of anything else I could try. Could it be an issue with the Android network in my location?
Omfg.. 3/4 hours later I finally got it, and this one wasn't suggested anywhere else so hopefully this will help some others in the future.
I had to go into wireless settings on my phone, click menu, go to advanced and then manually configure the network connection. Make sure your router has reserved an ip for you and use that one, otherwise you might end up trying to use one that is already in use.
After that it all seems to be working for me (so far). Fingers crossed that it won't stop working again.
Yea you couldn't find the answer anywhere else because it seemed like it was an isolated incident. Gratz for figuring it out though.
Sent from my XPlay using XDA App.
Next day, working fine in the morning. Couple hours later and it's back to getting stuck on "Downloading". Tried toggling static ip with no luck.
God this is incredibly annoying. I'm guessing it'll magically start working again at some point, and then stop working again later.
From what I've found through google this bug has been around since the very first version and not a single solution has been offered by google. Seriously this is ridiculous
Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....
I was going to say download speedtest.net app when you can and see what it yields... but I see you've got it figured out. Nice!
Sent from my PC36100 using XDA App
lafoma said:
Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....
Click to expand...
Click to collapse
Interesting, so you're saying that google somehow classifies us as UK users, which causes problems when switching to WIFI, which is not classified as a UK connection?
It would make sense, seeing as it seems to start working again after a while.. which could mean that whatever info google is caching on us is expired and it finally adopts the WIFI connection info.
Still, I have doubts about that.. I mean wouldn't a LOT more Rogers users be complaining about this?
The only persons that would be complaining are people like us running UK roms but our WIFI is coming from a canadian provider. In my case Videotron.
So when i<m using 3g data, i'm seen as coming from the UK because of the RMNET connection and when using WIFI i'm seen as Canadian... with a uk rom.
I've read that the market DOES have regions... might not be 100% correct on that but it might be part of my issue.
Mine BTW, never works anymore even after clearing cache, FC the market, etc...
lol i got the opposite problem i have trouble downloading stuff from the market using 3g but works perfect using wifi
not really an issue since im not an app whore
Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)
Thanks, but i had already tried that.
Reinstalled the UK rom yesterday, and even after a clean install market still doesnt work on WIFI even tho my WIFI works for browsing, accessing my computer thru RDP, etc.
yohandesilva1 said:
Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)
Click to expand...
Click to collapse
This only works for some people.
My market has been working for a day now (I didn't do anything to fix it), I'm expecting it to stop working any moment. Fingers crossed.
Edit: Aaand there we go.. stopped working again. Sigh.
Got the same issue both on my Nexus S (Videotron) and (which is strange), on My Motorola Xoom Tablet which only has wifi, no 3g !!
Edit: If I connect my tablet thru my cell phone (wifi tethering) I have no problem with market
ok so me and mobidoy are both on Videotron...
Naatan I see you are in quebec... Videotron also?
Starting to believe it migh be an issue with them
hey
im in videotron too and since 4 days i cant watch youtube on youtube app and my download on market stay stuck in green bar!! i have a toshiba thrive android 3.1!!!!!
when i connect with a 3g router or on the wi fi in my city everything work again
so it clear that videotron is the problem!!!!
Had the same problems
First time hard reset fixed it.
Second time by magic, sorry. I was about to send the phone to repairs
I used the XDA App to post this, what did you use?
I've been having the exact same problem as you and can't seem to find a way to solve this. I just purchased a Galaxy Tab 10.1, WIFI only, and at home nothing will download from the Android market. It just gets stuck. Youtube videos also dont work via the app.I tried it out at a friends and everything worked flawlessly.
At home, I also have Videotron internet. I just called them, and tried to explain to their customer service but obviously they were quick to blame it on anything else they could. They said they did not block any ports either.
I read a thread about some vodafone users in the UK having a similar problem than us:
Edit: It wont let me post an external link because I'm a new user, but the post is on androidforums.com and is titled "ANDROID MARKET download/update problem via WiFi"
It seems their problem was fixed after calling Vodafone.
I'm also inclined to point fingers at Videotron since its odd we are all customers of theirs.
Just called Videotron technical support, they have an open ticket about it since yesterday morning and are actualy working on the issue !! There is hope !!

Upgraded 4G Xoom LTE Connectivity Issues

Greetings All,
Got my Xoom back from its 4G upgrade last week and I have been noticing some issues with connecting over the 3G/4G network now. I use pocketcloud to connect to computers over RDP and when connected over WiFi networks, it works fine (computers connected to networks other than one I am connected to WiFi on), but when using the 3G or 4G connection on the Xoom, there is a network connection error. I tried it out on my incredible and it works just fine. Also, sometimes I get an error "cannot update" from the engadget app.
Also, the new market would not install some of my apps, like ThinkFree Office for example, I worked around it by using the web interface of Android Market on my computer and it worked fine.
I sent in the Xoom completely reverted back to stock 3.1, I recieved it with 3.2.2 stock. I cleared memory after I got it back and did a factory data reset. Not rooted, and no other modifications have been made.
I'm at a loss as to why some connections are causing the network to flake out.
Regards.
I read on here that some of the app installation issues were due to the possible change in pixel density that took place with the upgrade but that is something you can change back if you root.
I'm noticing the same exact issue and have no idea what is causing it - let's see if together we can figure it out. It's extremely flaky so far.
I got my upgraded Xoom back today and noticed the exact same issue. It wouldn't activate on the setup screen and prompted me to reboot. After reboot, it connected to 4g just fine and showed the 4g icon below.
I then went into the market to install my apps. It installed Thumbkeyboard just fine but when I went to install others, it stopped at 8.03k on the download. Did this for every app i tried.
I turned on wifi, connected to my AP and the downloads worked just fine. Even tried a couple reboots before doing this and it didnt work.
My 4g signal is about 75% so it's strong.
Very strange...
Power off
Remove SIM.
Put SIM back in
Power on
Done. Worked for me.
I take it back, still having all kind of issues.
just got mine back this morning, and it wont connect to anything! no 3g, no 4g, no wifi... nothing. WTF!?!?! restarted, pulled sim, etc...
going to do restore next and see what that does.
Same connection problems
Got my LTE upgrade back.
When I am at work I cannot update Touchdown from inside the firewall (not sure why) so I flip back to Verizon to refresh by shutting down the wifi. When I do, I noticed that the xoom would drop the connection (three bars) and then not reconnect. When I try to turn on the wifi it stays grayed out and neither system will connect until I reboot.
Went around with VZW tech support, they reported that the unit was registering on their network but not connecting. Sent back to Moto for further testing, got the unit back (they reported it was a software fix, no other data) but the unit continues to have the problem.
Stock 3.2.2 xoom with LTE
Any suggestions appreciated....
Has anyone been able to resolve this issue?
Hello, I am still having all kinds of connection issues after I received my device from Motorola. After a reboot the xoom will connect to the Verizon network but If it stays idle for some time, I lose the connection and it will not connect until I reboot the device.
sent it for replacement
I had the same problem. I had to send it back once for 'repair' (no improvement) before Motorola replaced the unit due to an undefined hardware problem. Keep calling or go to a store.
I had something similar when I got my Xoom back. Apparently the geniuses at Verizon never added the SIM to my account. Took multiple calls/emails to get it corrected. Once someone realized it was missing it was corrected in about 10 minutes.
nirgal2002 said:
I had something similar when I got my Xoom back. Apparently the geniuses at Verizon never added the SIM to my account. Took multiple calls/emails to get it corrected. Once someone realized it was missing it was corrected in about 10 minutes.
Click to expand...
Click to collapse
In your case did you have sporadic connection or, without the SIM number, were you completely unable to connect?
BTW, I missed this thread when it was fresh (as I was traveling) but I've had the exact same issues since the LTE upgrade. When it happens, the only way to reconnect is to reboot.
I used to be able to get it to reconnect by switching airplane mode on and off. Sometimes I had to reboot. Friday, even that did not help. I was furious. The next day, the update pushed out to me via wifi. I guess the servers recognized me as a customer again even though I already had a 2 year contract. Some people got the dataplan because they don't use wifi. I love the shortsightedness of the people who come up with this... not.
At least I haven't gotten disconnected since the patch was installed.
Sent from my Xoom using xda premium
I had to unroot my device for 4G to start working normal.

[Q] wifi connectivity

So here's the scoop, I just got my n10 and I can't connect it to the home WiFi. My s3 and my wife's s3 all connect as do the other tabs. I can connect the n10 to the hotspot from my phone but still not to the home unit.
So my question, my router is.......let's say from a friend that can make things happen. In the past I had to change the DNS settings which was OK because the my s3 was rooted, but not my wife's. After some reconfiguration from my friend I no longer needed to change the DNS settings and her non rooted phone picked up the WiFi.
Dumb question, does the n10 have new WiFi technology that would impair it from getting the WiFi signal from this......"type" of setup?
Thanks y'all.
sinceg1 said:
So here's the scoop, I just got my n10 and I can't connect it to the home WiFi. My s3 and my wife's s3 all connect as do the other tabs. I can connect the n10 to the hotspot from my phone but still not to the home unit.
So my question, my router is.......let's say from a friend that can make things happen. In the past I had to change the DNS settings which was OK because the my s3 was rooted, but not my wife's. After some reconfiguration from my friend I no longer needed to change the DNS settings and her non rooted phone picked up the WiFi.
Dumb question, does the n10 have new WiFi technology that would impair it from getting the WiFi signal from this......"type" of setup?
Thanks y'all.
Click to expand...
Click to collapse
I'm not sure what your "type" of setup is or exactly all that stuff about DNS and why a rooted phone wouldn't work with a regular setup (I've never had issues with rooted phones connecting to wifi). Anyway, I had this problem yesterday. Long story short, I had to exchange the Nexus 10.
I did a complete factory reset on the modem/router (in one device. Not unplug and reset, but a complete factory reset), factory reset the tablet, and even reflashed the stock image. Absolutely nothing got it to work. I could connect to a wifi hotspot on my phone, I even hooked up an old router I had to my modem and that worked as well(but the separate router drops signal, so I didn't want to use it.)
Maybe it's something to do with the DNS thing you mentioned that's way above me, but as soon as I got the new Nexus it worked with no issues. But then again, the first Nexus worked for a week before it stopped connecting.
Hope that helps somewhat.
Well I guess I'll just come out with it...my Internet setup is not precisely legit, but I don't have any issues connecting any other wifi devices. Why would I have issues with this one. Is it intuitive enough - more than my s3 - to know and not process the signal? I have replaced it today and still no luck. I have tried the replacement on another actual legit home wifi and it works great. Other than getting myself legit........any suggestions?
Users on other foruma said the upgrade to 4.2.2 helped. I assume its not completely updated out of the box. Maybe find a network that works and give that a try. otherwise, I'm all out of ideas.
Im waiting for my new one to start doing the same thing. Im nervous it will happen after my return period this time.
Just got one recently, and it was not updated. After the update, it's now on JDQ39.
Yea, I updated to 4.2.2 on the first one and no luck. I haven't yet on this one but I guess I will give it a try.
I really wanna keep it because it's a frigging nexus and the screen is AWESOME. I'm even thinking of going legit for it. SMH I feel dirty just typing it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
WOW!!! as stubborn as I am I went to try for a third tablet before being defeated......the third tablet accepted the WiFi in an instant. So the outcome: two tablets had WiFi issues right out if the box. They would not connect at all... Persistence is key.
Glad to hear. Keep us updated if it starts to have issues again.
Sent from my Nexus 4 using xda app-developers app
sinceg1 said:
So here's the scoop, I just got my n10 and I can't connect it to the home WiFi. My s3 and my wife's s3 all connect as do the other tabs. I can connect the n10 to the hotspot from my phone but still not to the home unit.
So my question, my router is.......let's say from a friend that can make things happen. In the past I had to change the DNS settings which was OK because the my s3 was rooted, but not my wife's. After some reconfiguration from my friend I no longer needed to change the DNS settings and her non rooted phone picked up the WiFi.
Dumb question, does the n10 have new WiFi technology that would impair it from getting the WiFi signal from this......"type" of setup?
Thanks y'all.
Click to expand...
Click to collapse
I'm having same problem.
Question, did yours connect to your network and showed CONNECTED but didn't have any actual internet connection?
I'm having same issues here.
Curious if your router is an ARRIS one.
Sent from my Nexus 4 using xda premium
Mine is an Arris router as well.
Sent from my Nexus 10 using xda app-developers app
bodom_hc said:
I'm having same problem.
Question, did yours connect to your network and showed CONNECTED but didn't have any actual internet connection?
I'm having same issues here.
Curious if your router is an ARRIS one.
Sent from my Nexus 4 using xda premium
Click to expand...
Click to collapse
Sorry for the late response....all correct.
It would read connected but no data, and it's an arris router unit.
I had to go through three units (nexus 10's) before getting one that worked. Might just want to try and exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
sinceg1 said:
Sorry for the late response....all correct.
It would read connected but no data, and it's an arris router unit.
I had to go through three units (nexus 10's) before getting one that worked. Might just want to try and exchange it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
no problem
ahhh ok
yea i wanted to try and return it but i dont wanna go thru 3 of them :/
it would be so much easier to swap out my router for like a motorola one or something \
right now im using connectify me off my computer and my nexus connects fine.
so your 4th nexus connected to it just fine ?
see, i bought mine at walmart i dont wanna try and return 3 of them thru there saying, oh the wifi works everywhere but my house, i just dont want them to be like we cant return it or something after the 3rd time LOL
i called google and they had no idea what i was talking about -_-
and samsung takes FOREVER to get a representative i havent got to talk to them first, im just curious if theres somehting i could do before i try taking it back to get it to work.
Actually the third one is the one working so I guess I only returned it twice...sorry.
But I also purchased mine at Walmart. Not sure if your in a big city, but I just went to different walmarts for returns. I got lucky on the first return .....they were being lazy and just gave me cash instead of returning it to the card. So that made it a lot easier to repurchase.
Mine worked on another router so maybe changing yours out will work, but I don't have that option. I will say the first one worked on my brother in laws router.....so maybe. Let me know how it goes.
Sent from my Nexus 10 using xda app-developers app
sinceg1 said:
Actually the third one is the one working so I guess I only returned it twice...sorry.
But I also purchased mine at Walmart. Not sure if your in a big city, but I just went to different walmarts for returns. I got lucky on the first return .....they were being lazy and just gave me cash instead of returning it to the card. So that made it a lot easier to repurchase.
Mine worked on another router so maybe changing yours out will work, but I don't have that option. I will say the first one worked on my brother in laws router.....so maybe. Let me know how it goes.
Sent from my Nexus 10 using xda app-developers app
Click to expand...
Click to collapse
I myself bought mine at Walmart.
And I know returning it saying it works in all networks except mine is going to sound super sketch so I contacted Google first and they had no record of it.
I posted a user bug on code.Google.com
Then called Samsung and explained the issue (if I set a static IP on the nexus itself to 192.168.0.7, then switch back to dhcp trying to connect to MY network it still shows the nexus' IP as 192.168.0.7, but I was to so that then switch back to dhcp and connect to a McDonalds hotspot my IP changes instantly)
Along with many other things I've tried, went all the way up to tech support level 3 and they've never heard of it either so he wrote down EVERYTHING and asked me to email there president with my ticket number and everything to see if they can look more into
It.
I called time Warner as well and explained my problem there willing to swap out my router for a different one. So I don't think I'll be returning it.
Thanks for your replies though.
Sent from my Nexus 4 using xda premium
Good for you getting a new router....I will say the walmarts I went to didn't even ask what was wrong. They took it and didn't even blink.
From what I learned in doing this and my rudimentary knowledge of networking, the IP will default to the networks line of succession IP addresses. I tried changing my IP at home too, but still no luck. I even got into the routers "database " I guess you would call it. In internet explorer or chrome, type in your gateway address (for instance mine was 10.0.0."'' It should be on the bottom of the router or in your tab.....not sure where I found it. Username is probably admin and the password is probably password - these are standard defaults from the mfg. You can see all connected devices, but in my case 3 hours of jacking with it didn't make a difference, I had to change it out to get it working.
Don't get me wrong, if you get a new router and it works.....AWESOME.
was it the first router you set it to? mine was and maybe because of that it will never talk to it again but will work with others going forward.
I did call Google too and they weren't thrilled about helping since I bought from Wally world.
Have you master reset it? I had a number of times but still to no result. maybe you can try that.
Sent from my Nexus 10 using xda app-developers app

T-Mobile LG G2 WiFi Problem

Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
Is it an N router? You could try putting it in G mode just for better compatibility and see if that does anything.
Tried on G same thing, New device should work on N by the way seems like is a hardware issue
Try a public router like Starbucks or something
Just did worked for 2 minutes and again it stops. This is either a software glitch or hardware issue, very random
This is the big thing I miss on my Nexus. I was thinking if WiFi calling worked well on the G2 I may actually go back to a Tmo device.
Any reports of whether MMS is working with the WiFi calling?
u might have a defective g2. i have the tmobile version since thurday last week and never had an issue with wifi
csmith8507 said:
This is the big thing I miss on my Nexus. I was thinking if WiFi calling worked well on the G2 I may actually go back to a Tmo device.
Any reports of whether MMS is working with the WiFi calling?
Click to expand...
Click to collapse
Yes. Yes it is.
Sent from a phone
Well Ive found out that the phone is having issues connecting to 5ghz network or not updated routers. I think the phone is hella fast, camera is quite good but this phone doesn't live up too the hype. Specially if in my business were all gadgets, macs, pc's connect with no issue Im not going to reset router settings just cause this phone doesn't like it. Jumping ship, it was quite an awfall experience. by the way LG is clueless, dont even bother calling them..
I've had wifi issues like that on my Vz G2. 2.4 and 5ghz channels. None of my other devices have the issue. Forcing a new channel on the router resolves the issue for awhile, but it's like the radio is very sensitive to channel interference or something.
I have the same problem. It seems like it only works if you set your router to 802.11g only
My WiFi calling, SMS, MMS, and general WiFi connectivity on my T-Mobile G2 works fine. However the call quality over WiFi sucks.
What sucks is I really really like this phone. I'm conflicted on if I should return or keep. I go back and forth hourly.
Just for comparison sake I am using an Asus RT56N router and my G2 is connected to N network with Comcast but I frequently use G at a friends house using Century Link. It connects just fine on that POS network.
So I don't know what's going on here.
Sent from my LG G2 using Tapatalk 4
Well I just got a Galaxy S4 and I must admit the G2 has by far the better looking screen, camera and speed. I actually think Im going to send the S4 back and get the G2 again hoping that the one I got was just defective. Im so conflicted cause I really liked the G2 but the wifi issue is a deal breaker. Not sure what to do!
Maybe it was just a defective unit. I had to return my first one and I may have to return this one too. I keep noticing weird touch screen issues now. The first one didn't have touch issues but had speaker issues. This one looks like it may or may not have touch screen issues.
I took off the Zagg Screen protector to see if that was the cause. We will see.
My issues are a far less version of what's happening in this video.
https://www.youtube.com/watch?v=PFnUNrrKDb0&feature=youtube_gdata_player
Sent from my LG-D801 using Tapatalk 4
I thought i had a defective phone.
Nothing worked even after router firmware upgrade
But at the end, it was because i had outdated router from 2005. Silly me lol
Bought a new router and now it works like a charm XD
Sent from my LG-D801 using xda app-developers app
Got another one, now everything works seems like I had a defective one
Wifi Connection
mctaino said:
Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
Click to expand...
Click to collapse
I had same problem. I called TMobile and LG. But no solution. Then finally I found the reason. Just update your Router Firmware! Access your router setting thru the IP addess and update with latest firmware. Now my LG-G2 WIFI is working perfectly. My router is D Link DIR-655.
---------- Post added at 05:32 AM ---------- Previous post was at 05:27 AM ----------
theedon323 said:
I have the same problem. It seems like it only works if you set your router to 802.11g only
Click to expand...
Click to collapse
I had same problem. I called TMobile and LG. But no solution. Then finally I found the reason. Just update your Router Firmware! Access your router setting thru the IP address and update with latest firmware. Now my LG-G2 WIFI is working perfectly. My router is D Link DIR-655.
Problems with Tomato
Is anyone having issues with a non-dlink router? I have an Asus RT-N16 set up with Tomato firmware and have very similar issues as well. Everything on the internet suggests upgrading my dlink firmware... which obviously doesn't help me . Other people have suggested trying "G only" on the router, which sucks and is pretty heavy handed. Will report back if it works though...
Verizon version of the G2 VS98011A
Tomato Firmware v1.28.9054 MIPSR2-beta K26 USB vpn3.6
I have used my old NETGEAR wndr3300 (setup for 2.4 & 5Ghz) and my phone connected to either flawlessly. Then I purchased a DLink DIR-855 Xtreme and the problems started. Tried to update firmware, and the router would constantly reboot every few minutes when my G2 would connect to either frequency. Now I am using a WD MyNet 900, and no problems as of yet.
Sent from my LG-D801 using xda app-developers app
new g2 kills wifi
all of the symptoms mentioned are happening to me too but im on ee (UK version of T mobile). the network drops out on after a short time of network connection, i have spent 45 mins on Saturday talking to the (well not really talking more like listening to hold music) tech dept about internet connectivity problems and even convinced them that it was not the internet that was hiding but the router that was not performing so they sent me a new one; i eagerly swapped it over tonight and even factory reset the phone like lg have suggested but guess what...........
i have sent lg a snotty response as this issue has now cost me a bout 6 hours of my life trying to work wtf is going on and the on the phone to tech call centers and the inevitable net trawling for answers plus the effin and jeffin about after a complete factory reset.
it seams we are not unique in this and samsung have had this as an issue for quite a bit and best guesses are that it is a o/s issue with jelly bean 4.2 but this is not what google would have you believe and do not acknowledge this as an issue. im no expert just someone who wants the effing thing to work and have someone who has the power and capability to sort this out to do so without having to convince some faceless organisation that the problem should not be mine cos i dont get paid to sort out the crap.

[Q] Wifi Slow on Galaxy S5 - Strange Issue, Please Help

Hi All,
I was wondering if someone can help me. I am having a bizarre problem on my Galaxy S5, which so far has stumped Verizon, Samsung and Time Warner Cable Tech Supports.
For some reason, when I'm connected to my home Wifi network, certain apps run very slow. Basically, if you open an app like Facebook, Instagram, or the Google Play Store, a lot of the icons, pictures and thumbnails all show up gray, and either don't come up at all, or take forever to load. As soon as I turn Wifi off and switch over to 4G, they all pop up almost immediately. I've also noticed this problem on Google Now. You tap the microphone, say a command and it gets stuck on "Recognizing..." for a long time, and quite often comes up with "Can't reach Google at the moment." Again, it's only certain apps. Other apps like my web browser app don't seem to be affected.
This doesn't make sense to me, because I also have a laptop and my girlfriend's Galaxy S III connected to my Wifi network and they don't have this problem. I've even busted out my old LG Spectrum 2 and sure enough, these apps load up lightning quick on it. I've done an internet speed test on my S5. On my Wifi I get a 19ms ping, download speeds of 18 MB/s and uploads pushing 2 MB/s. When I'm on 4G, the ping is 40ms, and the speeds are only 6MB/s and 0.7MB/s respectively, so the Wifi theoretically should be way faster.
I spent over an hour on the phone with Verizon and Samsung Tech Support, and after trying a ton of different things, including a Factory Reset, they determined it was probably the device. Since I'm under warranty, they sent me another one. I got it yesterday and tried it...yep, same problem.
Just out of curiosity, I tried it on the Wifi at my workplace. Wouldn't you know it, the problem isn't there. But, I don't understand what could be wrong with my home Wifi. I've got Road Runner Turbo internet from Time Warner w/download speeds up to 20MB/s. I've also got a really good modem/router that cost several hundred dollars. And, like I said the problem doesn't seem to happen on other devices.
I've searched the internet and have found almost nothing on this. Does anyone know of something I can try? Here's everything I've tried so far:
"Forgetting" my Wifi Network and Reconnecting
Resetting the Modem/Router
Clearing Data and Cache on Affected Apps
Phone Factory Reset
Trying with another Galaxy S5
Switching from DHCP to Static Connection on Phone
Switching DNS to Google's Addresses on Phone (8.8.8.8 and 8.8.4.4)
Tinkering with the Modem/Router Security Settings and even Disabling Security
Changing the Router Bandwidth Settings
Changing my Router's Broadcast Channel - Have Tried Several Different Ones
Calling my ISP and Upgrading to a Higher Bandwidth/Speed
Here's my hardware details:
Phone - Verizon Galaxy S5, Unrooted, Running Stock Kitkat 4.4.4
ISP - Time Warner Cable, Road Runner Turbo
Modem/Router - Motorola/Arris SBG6782-AC
Thanks so much in advance!
Watching with interest.
Have a similar situation with my s5 900f international running latest NeatRom.
Some days better than others even when using home sky fibre optic and no drop in speed from router.
Had to get a new router
Ok, so I finally fixed the problem...in a manner that I wish I didn't have to resort to, but it seemed like the only option.
Let me start by thanking Rukbat from Android Central. I posted this topic there too, and his response was very helpful. Here's a repost of it:
Talk to Verizon (the tech people in the back, not the sales associates) or the Time Warner people (same thing - tech people) and see if anyone has an old Linksys or D-Link wifi router you can borrow for a day. (I'm using a Linksys WRT54G at the moment, and in router years it's as old as George Washington's corpse.)
From years of experience, writing communications code, playing with my phone, routers - and looking at my calendar - I'm guessing a bug in KitKat that shows up only with some apps. My almost new Linksys EA4500 started showing this problem almost as soon as the phones updated to 4.4.2, but the apps all work fine on old routers.
If an old router solves the problem, you can get a refurb WRT54 (G or GS) for the $25 range on Amazon (or maybe TW has an old one they'll let you use with one of their modems).
The Facebook app works just fine on mobile data, AT&T hotspots, TMobile hotspots - but not on new Linksys (supposedly the best) routers, and I've heard reports of the same problem on the newer D-Link routers, also supposed to be top-of-the-line. (I actually left the app running for 12 hours once, just to see how long it would take to update. It's more than 12 hours, because it still hadn't done anything. But standing in the parking lot at a Sam's Club, with a barely usable AT&T hotsopt signal, it updates in a couple of seconds.) AT&T connected me to their in-store wifi (which is secured, so of course they deleted the connection after we checked it out) and Facebook updated immediately. Speedtest.com shows over 14mbps download and pings running from 15-50ms with my new router that doesn't work with facebook, so it's not the connection, it's not the wifi signal itself, it's either a problem with certain apps or a problem with the 4.4 wifi firmware. Play store downloads are slower on the new routers too, but not too bad. just noticeably slower. (If I set up a guest account on the router it works fine, though, so it's not a bad router. It's just a pain to have to sign into the guest account every so often.)
This is the reason systems analysts turn grey at a young age and have bald spots. Problems that don't seem to make sense, and people in a position to debug them who can't or won't. I can reproduce the problem at will (which is the difficult part of fixing a problem), but there's no one interested in fixing it.
I ended up just getting a different router, as he suggested. From what he's describing, it sounds like some routers just don't play nice with some newer phones, for no apparent reason at all, which is both discouraging and frustrating at the same time. And I've come to the conclusion that my router is one of them. After spending hours on the phone with technical support from Verizon, Time Warner, Arris and Samsung, no one could find a solution for me.
I will say that I did find some hints from other places online that tweaking certain router settings will fix this problem, but I think I kind of nipped myself in the **** by not doing my homework when I bought my Arris modem/router. This router is locked down pretty tight from changing certain settings. You can't disable IPv6, which some people say fixed the problem. Someone else suggested enabling IP tunneling, but I don't see this setting on my router. Somewhere else, I read that this is the same thing as Port Forwarding, but I really don't know what port you would have to forward to a phone. You can't even update the firmware on my router, as Arris only provides it to cable ISPs...and they won't push it to customer owned devices. I don't even know why they sell this model to the public if that's the case.
So anyway, I just bought a much cheaper Netgear router from Best Buy, and wouldn't you know it, it works great! I think that it even outperforms my Arris. I guess the moral of the story is be careful about what you buy.
Update - problem solved!!!
I cannot believe this. I managed to get my phone working yesterday with my old Arris modem/router. I didn't even have to tweak it, or try to disable IPv6 or anything.
It turned out that the problem was my phone's SIM card. When I first bought the phone, I ordered it online and I remembered that it came in the mail with a SIM card. But, when I placed the card in the phone, it wouldn't activate. I probably should have called Verizon at that point to ask what I should do, but I ended up just taking the SIM card out of my old LG phone, and putting it in the S5. It looked the same to me, so I didn't think it would matter.
Then, not too long ago, I noticed that certain apps were saying that I needed an "Enhanced SIM Card" to use them, so it got me thinking, maybe I should have used the card that came with the phone. I called Verizon, and sure enough, they said that the card that came with the phone used much more updated technology, which is a better fit for the phone. So, they got it activated for me, and now not only do all of my apps work, but the slow Wifi problem is gone too! I didn't even know that the SIM card can affect Wifi. But anyway, this is great! I can take my new modem back, now.
I would ask anybody who has this same problem if they are not using a SIM card that came with the phone. If you are, it could be that you need a new one or more updated one. I believe most carriers will give you a new one for free. You can also check to see if your card is outdated in a couple different ways. Try opening an app like Softcard, and if it says that you need an Enhanced card, then your card is outdated. Also, check the numbers on your SIM. According to Verizon, in the US, the card should have a handful of numbers, followed by FIVE zeroes. If there are any more than five, it is an older card. It might be different for different countries or carriers.
Hope that helps!
Grrrr....spoke too soon. It worked fine for about a week, but now it's doing the same thing again, even with the new SIM card. Switched back to the newer router. Guess it's something with the Arris router after all.

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