Database Users

2nd phone same problem.

Hey guys, I bought this phone for my wife about 3 weeks ago and we having severe issues with it. It seems that there is a problem with going from wifi to cellular signal. Sometimes the phone wont get a signal until it reboots and at times it dosent even do that. Also data has been non-existent except for the first days we had the phone. I don't think we could have gotten two defective phones with the same problem.
At first we thought it was the sim card, but we went to Tmobile and changed it out, also I used my sim from my Vibrant and did not work as well but her sim worked just fine on my phone. I am also noticing the wifi signal is very weak compared to my Vibrant. I though this phone was superior to my Vibrant hardware wise, but I'm starting to think otherwise.
Can anybody shed some light if you have had the same issues? My wife really loves the phone and she just wants it to work properly. What settings do you guys use under wireless and networks?

Have you tried factory reset? That will give you the original wireless settings that everyone else uses.

You're not using wifi calling are you?

option94 said:
You're not using wifi calling are you?
Click to expand...
Click to collapse
Yes its a must that is one of the main reasons for getting the phone. We get no sevice in our house. Is app a problem?
Sent from my SGH-T959 using XDA App

Not usually, but i've noticed that it sometimes takes a while to connect to service after leaving a wifi area. Try and test it when your in an area with decent service and wifi.

Market stuck "Downloading"

Hi, I just got a brand new Xperia Play and am loving it so far, aside from one infuriating issue.
When I'm on WIFI I simply cannot download anything from the market, I've been messing with this for the past 2 hours, things I've tried:
Clearing app cache of several apps related to downloading
Toggling WIFI / 3G
Restarting phone
Updating to latest firmware
Reset to factory settings
Play with router wireless settings
Reinstall router firmware
The only thing that did something is clearing the cache of the download manager, after I did that I was able to install one thing from the market. But it only worked once, it's not working anymore.
I'm also unable to play youtube video's when using wifi.
Does anyone have any ideas as to why this is happening? My phone is brand new, so it can't be something I did with it.
Also, up till today I had an HTC Magic, which did not have the problem on the same wireless network. It did have occasional "download starting" hiccups, but nothing like this.
Any advice?
Thanks!
Edit: Solution: http://forum.xda-developers.com/showpost.php?p=17359553&postcount=4
Edit2: False alarm, still not working.. seems to come and go

You have the weirdest problem.. Did you check your router to see if it's generating enough ip addresses for all your wireless devices?
What is the distance between you and your router and what kind of router is it? I believe the play has a weaker wifi radio, so it might be dcing too often to stream and download.. Try standing closer to the router to see if there is a difference first.
Sent from my XPlay using XDA App.

I'm right next to the router and the web interface shows a full signal, so it can't be that. I can also see in the web interface that an ip address was assigned.
I've tried setting the phone as the DMZ and disabling the router firewall. No luck with that either.
I also tried upgrading my router firmware from Tomato to DD-WRT and doing a factory reset, but again .. no luck.
I'm running out of ideas, it seems the problem originates from Android and not my router, but I can't think of anything else I could try. Could it be an issue with the Android network in my location?

Omfg.. 3/4 hours later I finally got it, and this one wasn't suggested anywhere else so hopefully this will help some others in the future.
I had to go into wireless settings on my phone, click menu, go to advanced and then manually configure the network connection. Make sure your router has reserved an ip for you and use that one, otherwise you might end up trying to use one that is already in use.
After that it all seems to be working for me (so far). Fingers crossed that it won't stop working again.

Yea you couldn't find the answer anywhere else because it seemed like it was an isolated incident. Gratz for figuring it out though.
Sent from my XPlay using XDA App.

Next day, working fine in the morning. Couple hours later and it's back to getting stuck on "Downloading". Tried toggling static ip with no luck.
God this is incredibly annoying. I'm guessing it'll magically start working again at some point, and then stop working again later.
From what I've found through google this bug has been around since the very first version and not a single solution has been offered by google. Seriously this is ridiculous

Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....

I was going to say download speedtest.net app when you can and see what it yields... but I see you've got it figured out. Nice!
Sent from my PC36100 using XDA App

lafoma said:
Hi,
I'm having exactly the same issues.... Normal browsing, etc works fine on WIFI but market just wont work on WIFI.
I dont even see the device hitting my router when I try to download thru the market. Other network connections are seen by my router.
I wonder if it might be linked to the the fact that I'm running a UK rom on my device. When I'm using my data connection off Rogers, it actually does a RMNET to the British government... So we are seen as downloading from the UK.. Just an idea...
It's annoying as hell....
Click to expand...
Click to collapse
Interesting, so you're saying that google somehow classifies us as UK users, which causes problems when switching to WIFI, which is not classified as a UK connection?
It would make sense, seeing as it seems to start working again after a while.. which could mean that whatever info google is caching on us is expired and it finally adopts the WIFI connection info.
Still, I have doubts about that.. I mean wouldn't a LOT more Rogers users be complaining about this?

The only persons that would be complaining are people like us running UK roms but our WIFI is coming from a canadian provider. In my case Videotron.
So when i<m using 3g data, i'm seen as coming from the UK because of the RMNET connection and when using WIFI i'm seen as Canadian... with a uk rom.
I've read that the market DOES have regions... might not be 100% correct on that but it might be part of my issue.
Mine BTW, never works anymore even after clearing cache, FC the market, etc...

lol i got the opposite problem i have trouble downloading stuff from the market using 3g but works perfect using wifi
not really an issue since im not an app whore

Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)

Thanks, but i had already tried that.
Reinstalled the UK rom yesterday, and even after a clean install market still doesnt work on WIFI even tho my WIFI works for browsing, accessing my computer thru RDP, etc.

yohandesilva1 said:
Its not a issue on play all phones has that. Simply log in to your Talk app then try again. (launch Gtalk app and login)
Click to expand...
Click to collapse
This only works for some people.
My market has been working for a day now (I didn't do anything to fix it), I'm expecting it to stop working any moment. Fingers crossed.
Edit: Aaand there we go.. stopped working again. Sigh.

Got the same issue both on my Nexus S (Videotron) and (which is strange), on My Motorola Xoom Tablet which only has wifi, no 3g !!
Edit: If I connect my tablet thru my cell phone (wifi tethering) I have no problem with market

ok so me and mobidoy are both on Videotron...
Naatan I see you are in quebec... Videotron also?
Starting to believe it migh be an issue with them

hey
im in videotron too and since 4 days i cant watch youtube on youtube app and my download on market stay stuck in green bar!! i have a toshiba thrive android 3.1!!!!!
when i connect with a 3g router or on the wi fi in my city everything work again
so it clear that videotron is the problem!!!!

Had the same problems
First time hard reset fixed it.
Second time by magic, sorry. I was about to send the phone to repairs
I used the XDA App to post this, what did you use?

I've been having the exact same problem as you and can't seem to find a way to solve this. I just purchased a Galaxy Tab 10.1, WIFI only, and at home nothing will download from the Android market. It just gets stuck. Youtube videos also dont work via the app.I tried it out at a friends and everything worked flawlessly.
At home, I also have Videotron internet. I just called them, and tried to explain to their customer service but obviously they were quick to blame it on anything else they could. They said they did not block any ports either.
I read a thread about some vodafone users in the UK having a similar problem than us:
Edit: It wont let me post an external link because I'm a new user, but the post is on androidforums.com and is titled "ANDROID MARKET download/update problem via WiFi"
It seems their problem was fixed after calling Vodafone.
I'm also inclined to point fingers at Videotron since its odd we are all customers of theirs.

Just called Videotron technical support, they have an open ticket about it since yesterday morning and are actualy working on the issue !! There is hope !!

[Q] Losing data connection when switching between Wi-Fi and Cellular Data

Hi All,
Long time follower, first time poster..
I have a very annoying issue with my Nexus 4(4.2.1 and rooted on Tmob).
I use wi-fi connection at home and work and in-between I switch to HSPA or should I say, I was able to..
Lately I have been seeing that If I leave the Wi-Fi area, the phone doesn't switch to cellular data and the connection gets lost.
Switching to airplane mode and back brings it back most of the time but it's really annoying having to do so..
I did find an issue #40514 on the google android code page( code.google.com/p/android/issues/detail?id=40514)
Tried the suggested work arounds like "Auto Network" setting and it didn't seem to help..also have tmob in the APN settings. Still the only thing that works for me is toggling the airplane mode.
This happened to me once on my previous Gnex but with N4, it started to happen all the time.
Does anyone have a better solution to this issue?
Thanks
Oz

even I face the same issue with this new Paranoid 4.1.2 ROM for Atrix 2. I've noticed only one ROM gave me consistent data 24/7, it was from same dev altered his NUMA B2.
But other than that, this has been a repeating problem in all ROMS. Data stays on for hours without issue but suddenly drops and never comes up, other than air plane toggle. Somebody mentioned it is with the network and trust me it is not..
but I'm also eagerly waiting for a solution

krisxda said:
even I face the same issue with this new Paranoid 4.1.2 ROM for Atrix 2. I've noticed only one ROM gave me consistent data 24/7, it was from same dev altered his NUMA B2.
But other than that, this has been a repeating problem in all ROMS. Data stays on for hours without issue but suddenly drops and never comes up, other than air plane toggle. Somebody mentioned it is with the network and trust me it is not..
but I'm also eagerly waiting for a solution
Click to expand...
Click to collapse
Yea, at first I thought it has something to do with rooting but apparently it is happening with non-rooted phones as well..Google needs to address this issue..

ozgurust said:
Yea, at first I thought it has something to do with rooting but apparently it is happening with non-rooted phones as well..Google needs to address this issue..
Click to expand...
Click to collapse
Are google aware of this wireless connectivity issue? I've posted and started another thread which details a 3G data issue... :/

LPX4 said:
Are google aware of this wireless connectivity issue? I've posted and started another thread which details a 3G data issue... :/
Click to expand...
Click to collapse
Just throwing in my two cents; I starred the threads that I *think* are related on the google tracker. My experience is like this:
I start up Sirius on my phone before leaving home (On wifi)
Driving to the end of my development and then lose WIFI which in turn turns my 3g/4g gray for about a half mile
Picks 3g/4g back up eventually
As I'm driving to work if I end up picking up any open WIFI spots that have a login, once that happens I lose 3g/4g again then have to either wait till that access point is out of range or just turn off my WIFI before data will pick up again
It's pretty annoying; probably going to have to create a tasker profile to turn off wifi when leaving the house and back on when I get home.

Same problem on an LG F6 Optimus
I just got a brand new LG Optimus F6 and I'm noticing this same issue. The phone is stock and runs 4.1.2
Anyone found a solution?

the issue continue in n4 with 4.4?

WiFi issues on 5ghz band only

I purchased the blue S4 from Best buy about a month ago. It lasted 3 days and then started giving me errors (like authentication error occurred or disconnected due to slow network) when using my Wifi on the 5ghz band only. The 2.4ghz always seems fine. I have to use 5ghz though because our baby monitor kills the 2.4ghz band. I took it back to Best buy got another one. That one lasted about 17 days and then I started to get the same Wifi issue.
So last night I went back again and got another one. The Wifi issue started within hours. Im on my 3rd one now.
I have reset the router to factory. I tried with an open network (no password required) and still get the same errors.
To top it off, my wife has the purple S4 and she has no issues at all.
I'm torn at what to do. Get a 4th one, try another color, or go back to the htc one.

krispy521 said:
I purchased the blue S4 from Best buy about a month ago. It lasted 3 days and then started giving me errors (like authentication error occurred or disconnected due to slow network) when using my Wifi on the 5ghz band only. The 2.4ghz always seems fine. I have to use 5ghz though because our baby monitor kills the 2.4ghz band. I took it back to Best buy got another one. That one lasted about 17 days and then I started to get the same Wifi issue.
So last night I went back again and got another one. The Wifi issue started within hours. Im on my 3rd one now.
I have reset the router to factory. I tried with an open network (no password required) and still get the same errors.
To top it off, my wife has the purple S4 and she has no issues at all.
I'm torn at what to do. Get a 4th one, try another color, or go back to the htc one.
Click to expand...
Click to collapse
I've been getting the same error lately as well. I just picked up my dual band router thinking it'd be a good update from my old 802.11g one. I'm not sure it's the phone or some settings I have to dig through to make things work?!
Pretty annoying right now though.
Verizon Galaxy S4
SafeStrap
Hyperdrive 12
Sprint Galaxy S4
Philz
Carbon 4.4

Check this out, may help

leaderbuilder said:
Check this out, may help
Click to expand...
Click to collapse
Thanks for that. .I'm going to check my routers settings when I get home and see if i can fix it.
Verizon Galaxy S4
SafeStrap
Hyperdrive 12
Sprint Galaxy S4
Philz
Carbon 4.4

I picked up my 4th S4 tonight. So far it's going well. I had them give me the oldest one they could find. It had 4.2.2 on it. I updated to 4.3 but im afraid to take the MK2 update. That may be what kills the wifi.

krispy521 said:
I picked up my 4th S4 tonight. So far it's going well. I had them give me the oldest one they could find. It had 4.2.2 on it. I updated to 4.3 but im afraid to take the MK2 update. That may be what kills the wifi.
Click to expand...
Click to collapse
Well I'm on MJ7 and have these issues. . My other Sprint s4 is on MK2 and same deal so. . That article posted above says to check router settings. I didn't get a chance to yet myself I worked way to late last night
Verizon Galaxy S4
SafeStrap
Hyperdrive 12
Sprint Galaxy S4
Philz
Carbon 4.4

I read somewhere that turning off WMM cuts your router speed down to 54mb

Here is another update. Im now on my 4th one. It started dropping the 5ghz band again so i took the mk2 update. Still cant stay connected to the 5ghz ban.
So tonight i took back my netgear n900 router and upgraded to the netgear ac6300. Nice router but no change. It connects fine to 2.4 but not 5.
My wifes purple s4 still is cruising along without problems on 5ghz.

I have been trying to duplicate this issue in my home, I have not been able to except when I use the same channel as my neighbor. Have any of you used WIFI Analyzer from the Market to make sure you are not receiving drops due to another carrier over riding your own? Also, if you have a ROKU 3 in your home check the channel as well, I have seen this cause some problems. My channel is on 161 with with QOS WMM support on.

Sezmar said:
I have been trying to duplicate this issue in my home, I have not been able to except when I use the same channel as my neighbor. Have any of you used WIFI Analyzer from the Market to make sure you are not receiving drops due to another carrier over riding your own? Also, if you have a ROKU 3 in your home check the channel as well, I have seen this cause some problems. My channel is on 161 with with QOS WMM support on.
Click to expand...
Click to collapse
I did use WIFI Analyzer and I don't have anyone around me with 5ghz networks to even worry about. Last night with the new router, I updated to the latest firmware, tried WMM on or off, tried with and without a password, and I tried multiple channels. I could not connect to 5ghz for the life of me.
Logged into the 2.4ghz and it connected in less than a second. I just don't get it.

I'd like to find out why this happening too. I've played around with all the router settings as well and no dice. I have a netgear ac1200 and it'd be nice to use the 5ghz
Sent from my SCH-I545 using XDA Premium 4 mobile app

Mistertac said:
I'd like to find out why this happening too. I've played around with all the router settings as well and no dice. I have a netgear ac1200 and it'd be nice to use the 5ghz
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Guys, I've been having the same issue and just gave up a few months ago, just working off the 2.4. I realized it's not the router, when I was in the car trying to use the Hotspot and no one could connect. They were able to before all this started. After fiddling with it for quite a while I realized that it was transmitting at 5ghz. I switched to 2.4 and everything came up. Definitely the phone.

I got the same problem with my note 3 (n9005) on every rom since 5.0.
I can see the AC WiFis, but I'm unable to connect. It makes no difference, choosing another channel or trying it in another network.
The behaviour: it tries to connect, (connecting..) after not even a half second, it just falls back into the state like I newer tried to connect (password is saved, and it don't says, it's a wrong password entered.) If I enter a wrong password, it tells me to reenter the correct password.
Any suggestions, what it could be?..
Thanks in advance

[Q] Wifi Slow on Galaxy S5 - Strange Issue, Please Help

Hi All,
I was wondering if someone can help me. I am having a bizarre problem on my Galaxy S5, which so far has stumped Verizon, Samsung and Time Warner Cable Tech Supports.
For some reason, when I'm connected to my home Wifi network, certain apps run very slow. Basically, if you open an app like Facebook, Instagram, or the Google Play Store, a lot of the icons, pictures and thumbnails all show up gray, and either don't come up at all, or take forever to load. As soon as I turn Wifi off and switch over to 4G, they all pop up almost immediately. I've also noticed this problem on Google Now. You tap the microphone, say a command and it gets stuck on "Recognizing..." for a long time, and quite often comes up with "Can't reach Google at the moment." Again, it's only certain apps. Other apps like my web browser app don't seem to be affected.
This doesn't make sense to me, because I also have a laptop and my girlfriend's Galaxy S III connected to my Wifi network and they don't have this problem. I've even busted out my old LG Spectrum 2 and sure enough, these apps load up lightning quick on it. I've done an internet speed test on my S5. On my Wifi I get a 19ms ping, download speeds of 18 MB/s and uploads pushing 2 MB/s. When I'm on 4G, the ping is 40ms, and the speeds are only 6MB/s and 0.7MB/s respectively, so the Wifi theoretically should be way faster.
I spent over an hour on the phone with Verizon and Samsung Tech Support, and after trying a ton of different things, including a Factory Reset, they determined it was probably the device. Since I'm under warranty, they sent me another one. I got it yesterday and tried it...yep, same problem.
Just out of curiosity, I tried it on the Wifi at my workplace. Wouldn't you know it, the problem isn't there. But, I don't understand what could be wrong with my home Wifi. I've got Road Runner Turbo internet from Time Warner w/download speeds up to 20MB/s. I've also got a really good modem/router that cost several hundred dollars. And, like I said the problem doesn't seem to happen on other devices.
I've searched the internet and have found almost nothing on this. Does anyone know of something I can try? Here's everything I've tried so far:
"Forgetting" my Wifi Network and Reconnecting
Resetting the Modem/Router
Clearing Data and Cache on Affected Apps
Phone Factory Reset
Trying with another Galaxy S5
Switching from DHCP to Static Connection on Phone
Switching DNS to Google's Addresses on Phone (8.8.8.8 and 8.8.4.4)
Tinkering with the Modem/Router Security Settings and even Disabling Security
Changing the Router Bandwidth Settings
Changing my Router's Broadcast Channel - Have Tried Several Different Ones
Calling my ISP and Upgrading to a Higher Bandwidth/Speed
Here's my hardware details:
Phone - Verizon Galaxy S5, Unrooted, Running Stock Kitkat 4.4.4
ISP - Time Warner Cable, Road Runner Turbo
Modem/Router - Motorola/Arris SBG6782-AC
Thanks so much in advance!

Watching with interest.
Have a similar situation with my s5 900f international running latest NeatRom.
Some days better than others even when using home sky fibre optic and no drop in speed from router.

Had to get a new router
Ok, so I finally fixed the problem...in a manner that I wish I didn't have to resort to, but it seemed like the only option.
Let me start by thanking Rukbat from Android Central. I posted this topic there too, and his response was very helpful. Here's a repost of it:
Talk to Verizon (the tech people in the back, not the sales associates) or the Time Warner people (same thing - tech people) and see if anyone has an old Linksys or D-Link wifi router you can borrow for a day. (I'm using a Linksys WRT54G at the moment, and in router years it's as old as George Washington's corpse.)
From years of experience, writing communications code, playing with my phone, routers - and looking at my calendar - I'm guessing a bug in KitKat that shows up only with some apps. My almost new Linksys EA4500 started showing this problem almost as soon as the phones updated to 4.4.2, but the apps all work fine on old routers.
If an old router solves the problem, you can get a refurb WRT54 (G or GS) for the $25 range on Amazon (or maybe TW has an old one they'll let you use with one of their modems).
The Facebook app works just fine on mobile data, AT&T hotspots, TMobile hotspots - but not on new Linksys (supposedly the best) routers, and I've heard reports of the same problem on the newer D-Link routers, also supposed to be top-of-the-line. (I actually left the app running for 12 hours once, just to see how long it would take to update. It's more than 12 hours, because it still hadn't done anything. But standing in the parking lot at a Sam's Club, with a barely usable AT&T hotsopt signal, it updates in a couple of seconds.) AT&T connected me to their in-store wifi (which is secured, so of course they deleted the connection after we checked it out) and Facebook updated immediately. Speedtest.com shows over 14mbps download and pings running from 15-50ms with my new router that doesn't work with facebook, so it's not the connection, it's not the wifi signal itself, it's either a problem with certain apps or a problem with the 4.4 wifi firmware. Play store downloads are slower on the new routers too, but not too bad. just noticeably slower. (If I set up a guest account on the router it works fine, though, so it's not a bad router. It's just a pain to have to sign into the guest account every so often.)
This is the reason systems analysts turn grey at a young age and have bald spots. Problems that don't seem to make sense, and people in a position to debug them who can't or won't. I can reproduce the problem at will (which is the difficult part of fixing a problem), but there's no one interested in fixing it.
I ended up just getting a different router, as he suggested. From what he's describing, it sounds like some routers just don't play nice with some newer phones, for no apparent reason at all, which is both discouraging and frustrating at the same time. And I've come to the conclusion that my router is one of them. After spending hours on the phone with technical support from Verizon, Time Warner, Arris and Samsung, no one could find a solution for me.
I will say that I did find some hints from other places online that tweaking certain router settings will fix this problem, but I think I kind of nipped myself in the **** by not doing my homework when I bought my Arris modem/router. This router is locked down pretty tight from changing certain settings. You can't disable IPv6, which some people say fixed the problem. Someone else suggested enabling IP tunneling, but I don't see this setting on my router. Somewhere else, I read that this is the same thing as Port Forwarding, but I really don't know what port you would have to forward to a phone. You can't even update the firmware on my router, as Arris only provides it to cable ISPs...and they won't push it to customer owned devices. I don't even know why they sell this model to the public if that's the case.
So anyway, I just bought a much cheaper Netgear router from Best Buy, and wouldn't you know it, it works great! I think that it even outperforms my Arris. I guess the moral of the story is be careful about what you buy.

Update - problem solved!!!
I cannot believe this. I managed to get my phone working yesterday with my old Arris modem/router. I didn't even have to tweak it, or try to disable IPv6 or anything.
It turned out that the problem was my phone's SIM card. When I first bought the phone, I ordered it online and I remembered that it came in the mail with a SIM card. But, when I placed the card in the phone, it wouldn't activate. I probably should have called Verizon at that point to ask what I should do, but I ended up just taking the SIM card out of my old LG phone, and putting it in the S5. It looked the same to me, so I didn't think it would matter.
Then, not too long ago, I noticed that certain apps were saying that I needed an "Enhanced SIM Card" to use them, so it got me thinking, maybe I should have used the card that came with the phone. I called Verizon, and sure enough, they said that the card that came with the phone used much more updated technology, which is a better fit for the phone. So, they got it activated for me, and now not only do all of my apps work, but the slow Wifi problem is gone too! I didn't even know that the SIM card can affect Wifi. But anyway, this is great! I can take my new modem back, now.
I would ask anybody who has this same problem if they are not using a SIM card that came with the phone. If you are, it could be that you need a new one or more updated one. I believe most carriers will give you a new one for free. You can also check to see if your card is outdated in a couple different ways. Try opening an app like Softcard, and if it says that you need an Enhanced card, then your card is outdated. Also, check the numbers on your SIM. According to Verizon, in the US, the card should have a handful of numbers, followed by FIVE zeroes. If there are any more than five, it is an older card. It might be different for different countries or carriers.
Hope that helps!

Grrrr....spoke too soon. It worked fine for about a week, but now it's doing the same thing again, even with the new SIM card. Switched back to the newer router. Guess it's something with the Arris router after all.