2nd phone same problem. - myTouch 4G Q&A, Help & Troubleshooting

Hey guys, I bought this phone for my wife about 3 weeks ago and we having severe issues with it. It seems that there is a problem with going from wifi to cellular signal. Sometimes the phone wont get a signal until it reboots and at times it dosent even do that. Also data has been non-existent except for the first days we had the phone. I don't think we could have gotten two defective phones with the same problem.
At first we thought it was the sim card, but we went to Tmobile and changed it out, also I used my sim from my Vibrant and did not work as well but her sim worked just fine on my phone. I am also noticing the wifi signal is very weak compared to my Vibrant. I though this phone was superior to my Vibrant hardware wise, but I'm starting to think otherwise.
Can anybody shed some light if you have had the same issues? My wife really loves the phone and she just wants it to work properly. What settings do you guys use under wireless and networks?

Have you tried factory reset? That will give you the original wireless settings that everyone else uses.

You're not using wifi calling are you?

option94 said:
You're not using wifi calling are you?
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Yes its a must that is one of the main reasons for getting the phone. We get no sevice in our house. Is app a problem?
Sent from my SGH-T959 using XDA App

Not usually, but i've noticed that it sometimes takes a while to connect to service after leaving a wifi area. Try and test it when your in an area with decent service and wifi.

Related

what's wrong with the service today

I don't know if this is happening to anybody else but today all day i had no service at random times, the onlyt way i'll have service for a couple of minutes is if I shut the phone off and turn it back on but it only last a couple of minutes and then no service again. I live in new york has this happened to anybody?
This happens to me occasionally, but I live in an area with crappy signal. I've found that my radio "Gives up" sometimes.
Solution: Use anycut to make a shortcut to "operator selection" you can select tmobile and you're right back on without restarting.
When this this start happening to you,cuz where I live the service was always great until today and I had my phone for about 2 weeks now with no problems until today.
T-Mobile is already aware that there is a problem with the network and working to fix it.
yeah i just read another guy's thread about the post,thanks
I didn't even read that it was your thread, my fault but is it a problem that only affects g1 right now cuz my girl and my mom are both on tmobile and they're phones were fine, my girl has my old wing and my mom has a blackberry
jkiller122 said:
I didn't even read that it was your thread, my fault but is it a problem that only affects g1 right now cuz my girl and my mom are both on tmobile and they're phones were fine, my girl has my old wing and my mom has a blackberry
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Nope t-mobile said it is affecting voice and data for all phones. Although this could be in certain areas. I can confirm the LA area is having voice problems on 2G phones as well.
oh, thanks for posting the info,if you find out more let us know.
Well now that I think about it it has happened more than usual today, maybe even yesterday? It's hard to tell. I sort of live in a black hole.
just noticed... I am now able to get my location using the 3G network only... weird... and service is back in full for now LOL
The g1 is only affected because it is the only device that t-mobile sells that has its own apn's
Data is cutting in and out in PHX for me... Making my poor GPS useless...
Interestingly, you can still use PING DOMAIN/IP in PTerminal even while your browser isn't working...
grim1234 said:
Data is cutting in and out in PHX for me... Making my poor GPS useless...
Interestingly, you can still use PING DOMAIN/IP in PTerminal even while your browser isn't working...
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Yeah I'm on border of scottsdale and phx, get 3g here. Mine has done this ever since I got my g1. I'm gonna try the shortcut idea, I usually turn off and on and it works again. Not just today for me.
This is not a G1 issue or a 3G issue. This is a network issue with all of t-mobiles networks. They are working on the situation and it should be fixed.
all internet or just g1 data problems
Here it's just the g1 (utah) My G1 has been spotty. My friend has a wing. I was trying to troubleshoot. Wile I couldn't connect, he connected just fine. We tried this several times during the day. This has been going on the last 3 or 4 days. Love my G1!
I am in Detroit and my phone was fine all day long. A few minutes ago I just noticed that my 3g icon on the top bar is gone, I tried using 2 g networks only and still no data service. My phone works for regular phone calls and wi-fi but no data coming. I will re-star the phone to see what happens.. Anyone else having this issue???
Just did rebooted and 3G is back on and working...

serious 3G/EDGE issues with my G1

I have a rooted G1, iam running JF 1.42 RC33, i also have RC33 Radio.
i live in Chicago in a place where the 3G coverage is pretty good. in fact a month ago i was having perfect reception on my G1.
recently; i am having many issues with the data link (3G, EDGE)
simply, the phone does not pick the data link properly, and even if connected, it might drop the connection.
sometimes i have to go to settings, wireless, mobile networks, and click on "use 2G only" a couple of times to trigger the phone to connect... it will drop the connection when it goes to sleep !!!!
i have noticed that many times when the phone sleeps, it does not switch properly between the wifi and 3G [or EDGE], so i dont get my emails.
sometimes a reboot solves the problem, and some times it does not
i tried to flash the radio image again,,,, it didnt solve the problem.
any help will be highly appreciated.
If you've tried to reflash you radio and the results are the same it may not be your phone. It may be the network itself. You should call TMo to see if they have any issues in your area. About a month ago half the country went out for also half a day. It's rare but it happens. If no one else is having issues then it's possible the problem would be with the phone. You could try a wipe and/or reflash but it probably won't make any difference since it sounds like the radio (which you already tried flashing). Maybe also try checking to see if turning off data roaming will make any difference.
thank you for your response:
iam having this issue since a couple of weeks,, and i dont think it is a network issue.
i have tried to disable/enable data roaming,,,, it didnt help.
am i left to a "wipe" only.. ????
well you can give that a try and if that doesnt solve your problems then it may actually be a defect with your phone. also... ive had issues that my phone would lose data and voice even while i was on the phone. it would just disconnect then say no service. the problem wasnt my phone though... it was my sim card. if that sounds more like your problem you can get a new one for about $20 through a tmobile store.
i didnt encounter any voice call drop issues.
when i wipe, i will need to reflash everything, right?
I live in the chicago area as well and my edge/3g has been off and on like crazy over the past 4 or 5 days. I will look at my phone and it won't have an E or 3G. I'm running jv1.42rc33 with apps and caches to sd card. I'm not sure if its a network problem or my phone itself.
So you both live in the Chicago and are having issues with 3G/Edge and you doubt that it's a network problem??? I hope you didn't do your wipe yet.
I'd call T-Mobile and ask to speak with their data support (Tier 3) group and verify that it's a problem with your handsets before you do anything (like reflash, wipe, etc).
i live in chicago as well.
T-Mobile was/is having 3g network issues. T-Mobile where not aware of the issues. They say they are on the issue to solving it. :
Binary100100 said:
So you both live in the Chicago and are having issues with 3G/Edge and you doubt that it's a network problem??? I hope you didn't do your wipe yet.
I'd call T-Mobile and ask to speak with their data support (Tier 3) group and verify that it's a problem with your handsets before you do anything (like reflash, wipe, etc).
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I didn't explain myself well there. I'm under the impression it is a network problem. I learned my lesson last time there was an outage. I did like three wipes in four days thinking it was my phone.
It isn't you - my 3G (also Chicagoland) has been up and down since Wednesday. It is completely down again this morning. All day yesterday it was probably up for no more than an hour.
F'ing T-Mobile made me wipe my phone, then drive to the local store to get a new SIM, and they refused to acknowledge that it was a network issue. The sales rep at the T-Mobile store was having the same issue.
gottifour said:
I did like three wipes in four days thinking it was my phone.
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DOH! That sucks! LOL. If you're referring to the outage that we had about a month ago I took the liberty of posting a thread on here warning people not to wipe because they might not be able to sign in because of the network issues. There were so many that did and I was almost one of them myself until I wised up and decided to call first.
hello guys,,, thanks for everybody who in contributing in this thread.
i can see iam not the only one having issues in Chicago, t-mobile said they had no problems,,,,
what makes me tend to believe them is sometimes if i play with the phone the 3G shows up,
this is an experiment for you to try (it worked for me):
enable tethering using the open source gui, then disable it again.... 3G shows up !!!! even if you enable wifi... the phone will switch properly between wifi and 3G (when sleeping).
it worked for me last night and is still working now.
if you guys try it and it works,, this means t-mo has no problem,,, and we need to figure out what is wrong with the combination/configuration we have...
gottifour said:
I live in the chicago area as well and my edge/3g has been off and on like crazy over the past 4 or 5 days. I will look at my phone and it won't have an E or 3G. I'm running jv1.42rc33 with apps and caches to sd card. I'm not sure if its a network problem or my phone itself.
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Click to collapse
gottifour: i have the exact same configuration on my phone as yours, and iam in chicago.... please try the tethering experiment and let me know what you get,,,,,, thanks
same exact problem here...and i live in CHICAGO also. =/
hope this gets resolved soon
today, iam not having any problems connecting to the 3G.
is it the case for everybody in Chicago?
ajarmeh104 said:
today, iam not having any problems connecting to the 3G.
is it the case for everybody in Chicago?
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Actually i noticed its been on and working all day also. maybe its been fixed?
i hope so...
this problem is driving my crazy,,,,
today i have no data connection (except for the wifi)
still not sure if it is t-mo problem or my g1
i just called t-mo and they told me to turn off the phone, take the battery out, put it back on..... and it worked,
now it is working!!!!!

G2 Data Connection

Has anyone been having issues with the G2 Data? This morning and another morning this week my data failed, I tried going into airplane mode then restarting the phone completely still no signal and no cell signal either. My friend has a hacked and unlocked iPhone and his is working fine so I know its not a network issue with the towers... As well another co-worker has a myTouch 3g with no reported issues. Thankfully I have a wifi signal here at work.
Sent from my T-Mobile G2 using XDA App
That unlocked iPhone your buddy is using is EDGE only, obviously. That's going to give a better connection inside. Try running 2G only mode next time you get that issue.
I bet it was just a brief network outage in your area. It happens sometimes.
Not brief if it's a network outage... my connection is still gone... both my friends have theirs and one is on a myTouch 3g...
Sent from my T-Mobile G2 using XDA App
I do have occasional data connectivity issues, however, not that severe. Just your (what seems to be) typical "arrow stuck in the up position" issue.
Sent from my T-Mobile G2 using Tapatalk
jloescher2010 said:
Not brief if it's a network outage... my connection is still gone... both my friends have theirs and one is on a myTouch 3g...
Sent from my T-Mobile G2 using XDA App
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Sounds like you have a problem then. I haven't experienced that on my G2 yet. My N1 forever had data connectivity issues.
Are you using the new simcard that possibly came with your G2? I have no idea if that makes a difference, but just asking...
Call T-Mobile and see what's up. Maybe they can refresh you on the network.
800-937-8997
Say "english" at the first prompt and "representative" at the next prompt to skip to a live person.
Good luck.
Thanks Sean.
Sent from my T-Mobile G2 using XDA App
Tmo has been having issues, there are several reports of this and all my demo phones are unable to get online(though regular signal is fine) I would call care to let them know you are having issues too, ask them to make a ticket and/or send an engineer
Sent from my T-Mobile myTouch 3G Slide using XDA App
I had to exchange a couple until I got one with a solid 3G connection. Previous G2's had no connection or were in Edge 90% of the time.
Nothing wild here.
It seems to work as its supposed to.
Would love to see mine switch to 3G. Been on Edge 100% since I got it Tuesday. Advertised in a soled 3G area, but no luck. T-Mo CS politely told me I will love Edge. Will be switching to Sprint Epic if nothing changes in next few days.
Mine does that too. I have to restart it.
Wonder if the supposed OTA-vapor new radio will fix that.
I've been having data issues too, seems like it has to do with how my phone is held (HTC antennagate?) I hope the mythical OTA comes with a radio fix (if that is the cause) and/or a vorpal blade....
Sent from my T-Mobile G2 using XDA App
I have a ticket open with tmobile about my data issues.
I'll have my phone on the desk and it'll have 1 or 2 bars of H and then I'll pick it up and its goes to G then to E then to nothing. Its worse when I open the keyboard.
I love this phone so much I hope its just a software fix. Is the OTA going to have radio fixes?
phazedplasma said:
I have a ticket open with tmobile about my data issues.
I'll have my phone on the desk and it'll have 1 or 2 bars of H and then I'll pick it up and its goes to G then to E then to nothing. Its worse when I open the keyboard.
I love this phone so much I hope its just a software fix. Is the OTA going to have radio fixes?
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Click to collapse
Exact same problem here. It's so frustrating. I've already exchanged it once and spent an hour on the phone with tech support. If it keeps up, I don't know what I'm going to do.
I am not liking the data issues.... I love the phone besides.
Fixed with a soft reset but that has to change...
There are a bunch of us with signal issues. I live in Vegas where we have great HSPA+ coverage and Im still getting a lot of issues even with 3G, that I didnt have with my Nexus One.
Check out the thread on the T-Mobile Forums. (I cant post the link since Im new here )
My issues are simply the phone works one min then the next there is ZERO signal, if I dont move but restart the phone I have full signal again. Some times the signal comes back on its own then other times it doesnt and I have missed calls after the restart.
I bought my dad a G2 as well (upgraded him from his G1) for his birthday, and he is having similar issues. I went into my local t-mobile store and they replaced the sim card 2x now and that didnt help. What I did find that helps is that if you set it 2G mode the phones seems to work fine. This is a temp fix but its retarded that T-Mobile's fastest phone is being forced to run in 2G mode.
I hope someone on here can figure out the issue or t-mobile comes out with a OTA fix asap.
Wow, the rep just tried to tell me I live in an area that is only covered by edge. I asked why I've had 3g hooked on my phones for the past 2 years and why my girlfriends phone says 3g. She then said I was wrong and she didn't know why the last rep told me I was suppose to have 3g. She then directed me to the coverage map where I pointed out to her how wrong she was.
....and she's a PDA specialist.
What upset me was how she was trying to convince me I lived in an area where 3G was not available. Despite having had 3G at this location for years. I told her I'd just call back tomorrow.
Edit: She must be on drugs, I see that I'm back on 3G.
The rep on the T-Mobile forums is asking you to PM them your info:
Hi everybody!
If you are experiencing this, we would like to hear from you. Please send me a PM with a few details. The location information requested is particularly important.
(Do not post your private information here in public.)
1. Describe your signal indicators when things are working well. For example, "Full signal with an H."
2. Describe your signal indicators when you are experiencing the issues in question (No signal, one bar, E, G, etc).
3. Provide a location where you are experiencing issues (city, state, zip code)
•Are you aware of other T-Mobile phones experiencing or not experiencing these issues at the same location?
•Are you indoors or outdoors when you are experiencing the issues in question?
4. Provide a location where things are working well, if available. (city, state, zip code)
5. The T-Mobile phone number in question.
Thank you!
-Dominic
Moderator, T-Mobile Forums
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forums.t-mobile.com /t5/T-Mobile-G2/Reception-problems-with-G2/m-p/515891#M16090
I've had prevalent connection issues as well. For me, turning off Bluetooth and WiFi fixed the issues and I was able to get data via mobile network again. Bluetooth seems to be the main offender.
This exact thing used to happen with my N1, and this was fixed with rooted builds (Cyanogen/Enomther) from what I saw...... *grumble*
Sorry to resurrect such an old thread here, but I'm having data issues today in the Chicagoland area. Anyone else having problems?
I first thought it was an issue with the latest CM7 nightly I flashed last night, so this morning I reverted back to CM6.1.1 and still having problems with data. It shows I have 3G/H and strong voice signal, but no data is coming/going. When I reverted back to CM6.1.1 I did a complete wipe and then nandroid restore.
Thoughts?

Atrix Loses Internet Connection With AT&T

I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Going into airplane mode and then back to normal still does not fix the issue. Wifi works, however this should not be the solution.
Besides AT&T Gimping our HSUPA speeds and not providing an app for the FM Radio, the loss of internet connectivity is pretty annoying.
So far the only way for me to resolve the issue is to shut down or restart the phone.
Has anyone else experienced this? I have not rooted my phone yet because I want to see how things work stock.
Any information would be appreciated.
Thanks!
I had this happen to me 3 times already..among all the issues i am seeing with this device.
You are correct, nothing helps but a reboot.
clubtech said:
I had this happen to me 3 times already..among all the issues i am seeing with this device.
You are correct, nothing helps but a reboot.
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This is bad, what other issues are you having?
James62370 said:
This is bad, what other issues are you having?
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Click to collapse
Mu phone is randomly rebooting on me even straight after a factory reset. It is going to get exchanged tomorrow.
Sent from my MB860 using XDA App
My phone just lost its connection and had to reboot. This happened after I disconnected from my vpn. Have to try to replicate the issue. Will keep you posted.
James62370 said:
I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
Going into airplane mode and then back to normal still does not fix the issue. Wifi works, however this should not be the solution.
Besides AT&T Gimping our HSUPA speeds and not providing an app for the FM Radio, the loss of internet connectivity is pretty annoying.
So far the only way for me to resolve the issue is to shut down or restart the phone.
Has anyone else experienced this? I have not rooted my phone yet because I want to see how things work stock.
Any information would be appreciated.
Thanks!
Click to expand...
Click to collapse
Gimping the HSUPA is...but how are not providing an FM radio app and the connectivity problem you're having AT&T's fault? Nobody else seems to be having a problem losing connection (meaning it's either you or your device that's gone bad) and the FM Radio not having an associated app is Motorola's fault.
Assign blame where it's due, plz.
hotleadsingerguy said:
Gimping the HSUPA is...but how are not providing an FM radio app and the connectivity problem you're having AT&T's fault? Nobody else seems to be having a problem losing connection (meaning it's either you or your device that's gone bad) and the FM Radio not having an associated app is Motorola's fault.
Assign blame where it's due, plz.
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Click to collapse
Because AT&T is the APN providing internet access to our phones. Motorola has the FM hardware built in, AT&T is not making use of the FM Radio hardware which is already provided by Motorola.
If I was the only one with this problem, then others would not have stated they have the same issue.
So I blame AT&T when there is no connectivity on my phone because I'm paying them to be my service provider. AT&T also has restricted many features on phones which have applicable hardware.
Besides, you are not the authority as to who I wish to blame. If you don't have anything useful to post, then I suggest you just stay quiet since your reply is just wasting our time.
James62370 said:
I've had my Atrix for a couple of days now, and twice internet connection with AT&T just stops working.
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Click to collapse
This happend to my GF's Atrix last night on her way home from work. Said she rebooted it, and it still wouldn't connect. I rebooted it when she got home and it started working again.
I lost internet with mine last night. Had to reboot.
Sent from my MB860 using XDA App
Any chance this is related to not switching to the 4G data plans? Or has everyone done that?
AmesCell said:
Any chance this is related to not switching to the 4G data plans? Or has everyone done that?
Click to expand...
Click to collapse
We switched the plan when we ordered the phone online.
Sent from my SAMSUNG-SGH-I897 using XDA App
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
Same here, several times... id expect a patch coming shortly to remedy some of this BS.
i think all of these network issues all arond may be due to a deadline att has not met and is severely late on its 4g. Its prob updating its system. Just speculation.
kgeissler said:
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
Click to expand...
Click to collapse
I think you have this spot on
Sent from my MB860 using XDA App
I'm new to AT&T with this phone... hopefully they put me on the right plan.
this happened to me about 2 hours after I got the phone, once yesterday and once already this morning.
only a reboot fixes it. very annoying.
Is there anything I can post up to help devs figure this one out?
kgeissler said:
Mine has done it several times. It seems to happen after the connection drops for a weak signal. Then for some reason never comes back on. It is not just my internet connection, it is my entire signal that never comes back. I can't make calls either.
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Click to collapse
I didn't check my phone status, next time it happens I'll try to make/receive a call to confirm.
I had the same problem today. I turned my wifi on because I was home and then I wanted to test my 3G speed at home. Turned wifi off and then I lost the data connection. It showed the H+ symbol and full bars but not the arrows below the H. I had to reboot the phone to fix the problem. Airplane mode didn't help.
mgymnop said:
I had the same problem today. I turned my wifi on because I was home and then I wanted to test my 3G speed at home. Turned wifi off and then I lost the data connection. It showed the H+ symbol and full bars but not the arrows below the H. I had to reboot the phone to fix the problem. Airplane mode didn't help.
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Click to collapse
Did you bother to get an ATT 4g sim?
I hear that using a 3g sim will screw stuff up.
Techcruncher said:
Did you bother to get an ATT 4g sim?
I hear that using a 3g sim will screw stuff up.
Click to expand...
Click to collapse
I am new to AT&T and I guess I got a new 4G sim card. At least I had not an old one from another phone. Is there a possibility to distinguish them for me?

T-Mobile LG G2 WiFi Problem

Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
Is it an N router? You could try putting it in G mode just for better compatibility and see if that does anything.
Tried on G same thing, New device should work on N by the way seems like is a hardware issue
Try a public router like Starbucks or something
Just did worked for 2 minutes and again it stops. This is either a software glitch or hardware issue, very random
This is the big thing I miss on my Nexus. I was thinking if WiFi calling worked well on the G2 I may actually go back to a Tmo device.
Any reports of whether MMS is working with the WiFi calling?
u might have a defective g2. i have the tmobile version since thurday last week and never had an issue with wifi
csmith8507 said:
This is the big thing I miss on my Nexus. I was thinking if WiFi calling worked well on the G2 I may actually go back to a Tmo device.
Any reports of whether MMS is working with the WiFi calling?
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Click to collapse
Yes. Yes it is.
Sent from a phone
Well Ive found out that the phone is having issues connecting to 5ghz network or not updated routers. I think the phone is hella fast, camera is quite good but this phone doesn't live up too the hype. Specially if in my business were all gadgets, macs, pc's connect with no issue Im not going to reset router settings just cause this phone doesn't like it. Jumping ship, it was quite an awfall experience. by the way LG is clueless, dont even bother calling them..
I've had wifi issues like that on my Vz G2. 2.4 and 5ghz channels. None of my other devices have the issue. Forcing a new channel on the router resolves the issue for awhile, but it's like the radio is very sensitive to channel interference or something.
I have the same problem. It seems like it only works if you set your router to 802.11g only
My WiFi calling, SMS, MMS, and general WiFi connectivity on my T-Mobile G2 works fine. However the call quality over WiFi sucks.
What sucks is I really really like this phone. I'm conflicted on if I should return or keep. I go back and forth hourly.
Just for comparison sake I am using an Asus RT56N router and my G2 is connected to N network with Comcast but I frequently use G at a friends house using Century Link. It connects just fine on that POS network.
So I don't know what's going on here.
Sent from my LG G2 using Tapatalk 4
Well I just got a Galaxy S4 and I must admit the G2 has by far the better looking screen, camera and speed. I actually think Im going to send the S4 back and get the G2 again hoping that the one I got was just defective. Im so conflicted cause I really liked the G2 but the wifi issue is a deal breaker. Not sure what to do!
Maybe it was just a defective unit. I had to return my first one and I may have to return this one too. I keep noticing weird touch screen issues now. The first one didn't have touch issues but had speaker issues. This one looks like it may or may not have touch screen issues.
I took off the Zagg Screen protector to see if that was the cause. We will see.
My issues are a far less version of what's happening in this video.
https://www.youtube.com/watch?v=PFnUNrrKDb0&feature=youtube_gdata_player
Sent from my LG-D801 using Tapatalk 4
I thought i had a defective phone.
Nothing worked even after router firmware upgrade
But at the end, it was because i had outdated router from 2005. Silly me lol
Bought a new router and now it works like a charm XD
Sent from my LG-D801 using xda app-developers app
Got another one, now everything works seems like I had a defective one
Wifi Connection
mctaino said:
Just received my LG G2 White brand new from T-Mobile about 2 hours ago. After many attempts to troubleshoot the issue it all failed. The problem is Wifi will connect to router and even work but after 30 seconds the connection goes down. The actual Wifi signal shows connected but no internet it gets stock. We tried resetting the phone and toggling with different features but still it did the same thing. T-Mobile is the worst they were trying to have me ship the phone back and leave me phone less for days. I complained and they are sending another one overnight but have charged me for the phone on my account. Mind you I've had months of bad service, after all I think I got a defective phone. I've read some other people having the same issue with other carriers. If I get another one with the same issue I'm jumping boat. If anyone knows of a work around let me know. I tried 2 different routers same issues connects then it randomly disconnects and stops downloading or transferring data.
Reset Phone - didn't work
Turned off mobile data - didn't work
Turned off wifi sleep - didn't work
Click to expand...
Click to collapse
I had same problem. I called TMobile and LG. But no solution. Then finally I found the reason. Just update your Router Firmware! Access your router setting thru the IP addess and update with latest firmware. Now my LG-G2 WIFI is working perfectly. My router is D Link DIR-655.
---------- Post added at 05:32 AM ---------- Previous post was at 05:27 AM ----------
theedon323 said:
I have the same problem. It seems like it only works if you set your router to 802.11g only
Click to expand...
Click to collapse
I had same problem. I called TMobile and LG. But no solution. Then finally I found the reason. Just update your Router Firmware! Access your router setting thru the IP address and update with latest firmware. Now my LG-G2 WIFI is working perfectly. My router is D Link DIR-655.
Problems with Tomato
Is anyone having issues with a non-dlink router? I have an Asus RT-N16 set up with Tomato firmware and have very similar issues as well. Everything on the internet suggests upgrading my dlink firmware... which obviously doesn't help me . Other people have suggested trying "G only" on the router, which sucks and is pretty heavy handed. Will report back if it works though...
Verizon version of the G2 VS98011A
Tomato Firmware v1.28.9054 MIPSR2-beta K26 USB vpn3.6
I have used my old NETGEAR wndr3300 (setup for 2.4 & 5Ghz) and my phone connected to either flawlessly. Then I purchased a DLink DIR-855 Xtreme and the problems started. Tried to update firmware, and the router would constantly reboot every few minutes when my G2 would connect to either frequency. Now I am using a WD MyNet 900, and no problems as of yet.
Sent from my LG-D801 using xda app-developers app
new g2 kills wifi
all of the symptoms mentioned are happening to me too but im on ee (UK version of T mobile). the network drops out on after a short time of network connection, i have spent 45 mins on Saturday talking to the (well not really talking more like listening to hold music) tech dept about internet connectivity problems and even convinced them that it was not the internet that was hiding but the router that was not performing so they sent me a new one; i eagerly swapped it over tonight and even factory reset the phone like lg have suggested but guess what...........
i have sent lg a snotty response as this issue has now cost me a bout 6 hours of my life trying to work wtf is going on and the on the phone to tech call centers and the inevitable net trawling for answers plus the effin and jeffin about after a complete factory reset.
it seams we are not unique in this and samsung have had this as an issue for quite a bit and best guesses are that it is a o/s issue with jelly bean 4.2 but this is not what google would have you believe and do not acknowledge this as an issue. im no expert just someone who wants the effing thing to work and have someone who has the power and capability to sort this out to do so without having to convince some faceless organisation that the problem should not be mine cos i dont get paid to sort out the crap.

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