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Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
i went that link and found no "general".... geehh, wanted to activate wp today, but g2g sleep
maybe sum1 can pm me an activation code ?
By 'General' do you mean:
Product Sales, General Inquiries and Genuine Advantage Questions
Have non-technical questions or concerns that your product may be counterfeit or not genuine? Get live, real-time answers to your needs quickly by chatting online with a Microsoft representative.
I visit there, chat with the supporter... And he told me to call my local supporter.
I said I called but they couldn't provide me an activation code so I contact US.
He told me to call the activation center and didn't give me any code :|
Sorry for my poor Eng
I try the 2nd time and I got an activation code And it works like a charm!!!
yyyyyyeeeeeeeeeeeaaaaaaaaaaaaaaa there is no general section...I m in the usa...live right next to Microsoft...literally
I can confirm this works. I'm based in the UK - gave them name, uk number and said HTC 7 and they gave me a code no problems.
really working, i got activation too.
candytripn said:
Have seen several questions about how to get one of these codes so thought I'd share an easy method...
http://support.microsoft.com/contactus/cu_sc_selector_chat?ws=support#
Click general. Tell them you are setting up windows phone 7 and it required an activation.
they asked for my name, phone number, and manufacturer of phone (HTC)
within a minute I had my code
Hope it helps
Click to expand...
Click to collapse
Worked like a charm!!!
Still yet to test the code but i received an activation code within three minutes.
WHat section are people selecting. Can't see general. Says "Chat not available" on most of em :/
Cant see "Product Sales, General Inquiries and Genuine Advantage Questions" either and I've selected US as my location
EDIT: ok, can now. Stupid noscript in firefox
worked for me too from germany. just chose United states as location and got it.
hmm.. could you get me one? I tried but I can't seem to get in.
Please
tried chatting and they told me to call support
I tried chatting with general chat, as the instructions said, and they told me to call the technical support 800 number right away rather than giving me an activation code. I think they've caught on to this. :-(
Dammit, even though I selected united states as my location the agent said I was from the UK so I needed to give them a call
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
works like a charm!
had to give the support agent following informations: full name (real), phone number (my number), brand of phone (htc), no live id, no imei, no specific model name
had to wait a couple of minutes while she generated my key and got it!
Worked for me!
This is easier than I thought. I got an activation code within 5 minutes with the first rep. Thanks!
Thuggie said:
Worked for me now...after trying 6 or 7 times..
I don't understand why some of them are lying and saying that they dont have the tools to do it and that I have to call the support instead.
Click to expand...
Click to collapse
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
I used an anon USA proxy and they gave me a code. Woo!
heretic said:
What did you tell them? I tried twice already. Even used an anonymous US proxy, cause the first time they detected that I'm from Russia and told me to call local Support. Anyway, both reps insisted on me calling a 1-800 number...
Click to expand...
Click to collapse
Just try again and again
The last person didnt say anything about me having an norwegian IP. she just asked for my name and phone number and then generated the key for me.
Worked! first time...used us portal (Dutch was closed...)
Hi,
This procedure is proven to be working. Tested in Belgium, The Neteherlands, France and Spain. Received word from colleagues in Italy and Swiss with a positive result.
A. Required information
Make sure to have this information with you before you call
- Windows Live ID
- Your last name
- IMEI number (enter *#06# using the dial pad)
- Knowledge of the English language
- Something to write down your activation key or your HD2 when you use another phone to call them
B. Procedure
Do NOT call the Microsoft Service center during business hours
The "trick" is to call your support center on sunday or after business hours. I think you have best chanse on Sunday around 15:00 hours. (time zone differense). I tried talking to our local MS Service center but they could not help. Probably they have a complete list of HTC IMEI numbers.
- Go to this website h p://www.microsoft.com/worldwide/region.aspx?region=Europe select your country and call the number indicated.
- The menu will "tell" you that the offices are closed and you have to call back later for support in your own language.
- Do not hang up!
- After a couple of seconds you will be notified it is possible to get support in English
- Wait until the voice start telling you the options
- Press "0" (0 is WP7 support for most EU countries, verified in BE, NL, FR, DK)
- Make the next best choise and wait for the operator
- Follow the operator's instructions
(they probably ask your name and if they may address you with your first name)
- Tell them you are asked for an activation key (maybe lie a little - 'is it something I have to buy?' )
- DO NOT LIE ABOUT YOUR PERSONAL INFO, NETWORK PROVIDER AND IMEI NR.
- Give all the info required
- Wait untill the operator gets back to you, be patiënt, they are putting your info in an database
- Write down the Activation Key
- Write down the reference number. In case you made a type you need this
- Be very grateful
Do not give your IMIE number as it will not match the HD7. They will block the number if you have given for your HD2. You have been Warned.....
Do you not realise that Microsoft have been reading these threads. Get your key quick, as you lot have blown it for everybody else..
I understand, however you should no worry that much.
I can tell you for a fact that MS already knows this for weeks.
As already discussed in other posts, they are happy to give you the activation key (free publicity) as long you do not ask an EU service center. They are bounded to EU regulations and may not give you the key.
If you call directly to an US service center with an hidden phone number they also will provide you the key. However your country has to match the IMEI country code you are requesting activation. And you need to prove that.
When you are transfered from your local service center to the global service center they have enough information to provide you the key.
I suggest you read up the previous threads first. Also good to know is that EU citizen are protected by the privacy law. For example when your modded Xbox 360 gets banned from live, you can just ask them to reactivate it and they will do so.
The big Athiest said:
Do not give your IMIE number as it will not match the HD7. They will block the number if you have given for your HD2. You have been Warned.....
Do you not realise that Microsoft have been reading these threads. Get your key quick, as you lot have blown it for everybody else..
Click to expand...
Click to collapse
Hahahaha!!! LOL
Microsoft shot Kennedy, faked the moon landings and masterminded 9/11. "The Men" in black suits are outside your door right now and "They're coming to take you away! ha ha!"
Anyway, back OT, when I rang I was asked for my full name and Live ID, and then asked "Is it a HTC phone sir?" I said yes, he put me on hold for a bit and then came back with a code which he read out and also emailed me.
I think this will vary from CS member to CS member, but I don't believe that they have a regularly updated database of IMEI numbers that corresponds to every manufactured legitimate WP7 device out there. If you do get someone ask that, I reckon they're probably just doing it because they were told to, in the hope that it would scare off a few people.
Obviously conjecture, but I just find the IMEI thing a bit too much to believe.
I don't think MS is keeping a database with all the imei numbers. It's not their task to verify such things. Sure, they can check it up if they want to, requiring them to contact a third party, but why should they do it? I don't think Customer Service have the rights to do so, not without a legal notice. We are enthusiastic WP7 users, we don't commit any crime. Eventually the HD2 will become old and we have to buy new phones anyway and since we've already got used to WP7, we might as well go for it again.
If somebody managed to port WP7 to android devices, then a whole lotta users can get used to WP7, and even get an activation code from MS. Isn't that what they want? I'd say, it's a treat for commited users.
I happened to be in my local Sprint store that is a repair center, and was waiting on my fiancee to pay the bill when I happened to look through the glass where the techs are at, and they had a memo on the comp screen about the Froyo issues and the first thing they were to do is a ##RTN# to try to clear the issues, then a hard reset if that didn't work. I have my MSL, but IF I do a ##RTN#, do I need any other info to program back into my phone doing a reset that way, or not?
I just don't feel like waiting on Sprint to do it if I can do it myself since the basic hard reset didn't clear all my issues.
Well i just typed that in...in the view section just write all that information down and if you really want to test the reset then do it after your wrote all that stuff down.
Are you sure that's all the info I need? I'd hate to hose myself and have to go to Sprint.
Slovak65 said:
Are you sure that's all the info I need? I'd hate to hose myself and have to go to Sprint.
Click to expand...
Click to collapse
well when i activated my phone with that chat thing online all i needed was that DEC/HEX and at one point they gave me the MSID to enter into this one section. Im not sure where i went for that part but if something did go wrong you could just activate again online. you dont need to go to the Sprint store.
Rtn just puts it back to factory settings... don't need to reenter mdn or msid
Sent from my SPH-D700 using XDA App
Ok I just did it...
at first it took me to recovery mode and wiped all data and sht. So I rebooted and because of the rom I was on, I had to do the Android setup again bla bla. Then Hands Free Activation kicked up. Told me that it could not activate my phone >.< But it took me to the Sprint Zone app and I pressed "Activate my phone" and 2 mins later it was activated again.
this fixes gps issues, at least for me :3
according to the sprint customer service tool:
Perform ##DATA, ##RTN, ##DATA Restore, or ##SCRTN (CDMA)
Steps to perform a ##DATA, ##RTN, or ##DATA Restore by device manufacturer for manually programming, performing a master reset, or performing a restore to CDMA devices
Last modified on 01/10/2012
Details
##DATA - Access to the data programming menu when troubleshooting Vision errors.
##DATA Restore - Used to bring back the data programming into the original state.
##RTN - Restores to manufacturer default when troubleshooting errors.
##SCRTN - Restores the field service programming information, but leaves the customers personal data intact (including their applications and contacts).
Note: Not all devices support the ##SCRTN# hidden command.
Actions
Care:
Only use ##RTN when directed by Programming instructions.
Only use ##SCRTN when directed by Programming instructions.
Decide if you need to perform a ##Data or ## Data Restore.
If ## Data: Select the device and follow instructions:
AudioVox
Connection Cards
HTC and UT Starcomm
Kyocera
LG
Motorola
Nokia
Palm
Samsung
Sanyo
Sony Ericsson
Sprint Branded
Toshiba
If ## Data Restore:
Confirm the device is at the 3G programming screen.
Scroll and select Restore.
Enter the MSL.
Tell customer that the device should turn itself off and back on.
Note: If it does not, tell customer to turn it off and back on.
In billing system, change the Vision password.
Update Vision (Data) Profile on the device Menu Matrices.
In billing system, perform Refresh Device (cHLR, SPS, OMA/HCM).
Confirm the customer can access Vision home page
Technical Support:
Only follow these actions when performing a ##RTN.
Go to Device Search Tool and find the Solution Matrix for the customer's phone.
Mandatory Scripting:
Before we reset the phone, it's important to understand that any contact lists, pictures, music, text messages, voicemail, or applications may be lost.
Help save the information the customer wants saved.
Contacts and Phonebook: Use Transfer Sync Backup Restore Contacts for Phones (CDMA).
Text messages: Use Forward SMS Text Messages.
Image and audio files: Use Transfer Music Video and Picture Files to Phones.
Visual voicemail: Use Forward a Visual Voicemail message.
Premium content: Use Premium Content and Downloads Matrix (CDMA).
PC sync for PDA devices:
Tell customer to sync the device with their PC and backup their contacts (Personal Information Management (PIM) files (pim.vol file), corporate directories, calendars, and applications. And to backup data (pictures, music) onto a removable storage card.
Tell customer to re-sync the device to their PC.
If information backup is unavailable or the customer does not want to proceed:
Tell customer to visit a Sprint Repair center.
Create an eTicket.
Provide location of nearest Repair center and the ticket number.
If customer is willing to continue with hard reset, perform ##RTN.
Hard Reset precaution for devices with Windows Mobile 6.0 operating system
AudioVox
BlackBerry
Connection Cards
HTC and UT Starcomm
Kyocera
LG
Motorola
Nokia
Palm
Samsung
Sanyo
Sony-Ericsson
Sprint Branded
Toshiba
In billing system, perform Refresh Device type cHLR and others, as appropriate (SPS, OMA/HCM).
Refreshing a Network Device (CSM)
To Discuss:
Phone is reset to factory default.
Due to network upgrade you may hear Error #16. If so, stay on call for immediate help.
Recover any information lost during ##RTN. Refer to Step 3 or links below.
Programming Methods Overview (CDMA) for PTN and MSID programming
Sprint Picture Mail Matrix (CDMA)
Sprint Mobile Email Matrix (CDMA)
Not sure if this will help at this point. But here it is. Im new here, would this be better to post somewhere else?
(edit: I didnt have time to cut out just the info you need, sorry if this is too much info)
matdombrock said:
(edit: I didnt have time to cut out just the info you need, sorry if this is too much info)
Click to expand...
Click to collapse
Why do people dig up very old threads?
XxLostSoulxX said:
Why do people dig up very old threads?
Click to expand...
Click to collapse
Why do people quote posts that are way too long?
Sent from space...
jaqual said:
Why do people quote posts that are way too long?
Sent from space...
Click to expand...
Click to collapse
Yeah just edited it so relax
Sent from my SPH-D700 using xda premium
I thought Knox Contacts,Phone,Email,S Planner, S Note,Downloads,Gallery and Camera when in Knox Mode are supposed to only show under Know and not under Personal. The call logs from the Knox are not being separated from the ones in Personal. Can the call logs/list be separated?
Used the latest N beta build for a while now and I am quite happy, but today when I tried to unlock my bootloader to root N I discovered that I lost my unlock code so I wanted to get a new one from the HUAWEI homepage but for the life of me I cant get it to work. Also from what I remember the code I get from *#*#1357946#*#* is different from the one I got under MM if that is even possible. I am not able to get the unlock code at the moment ... any help would be greatly appreciated thx
p9litesol said:
same problem,,,, :crying:
Click to expand...
Click to collapse
Maybe have to wait after christmas for help everyone is busy celebrating ... merry Christmas to all out there
Debranding your phone dues to change of device ID.
You must save initial data of phone when you do procedure for unlock the phone...
Anyway, these are the condition for unlock code again:
<Dear User,
Huawei Customer Service is pleased to be at your service, sorry for bringing you the trouble, if you want to unlock your phone, you should meet the condition as follows:
1.Please register your Huawei ID in our official website http://huawei.com/en/ on your PC.
2.Log in your Huawei ID on your phone for 14 consecutive days.
3.Each Huawei ID should not apply for the unlock code more than twice within half years.
If you meet the conditions, please go to http://emui.huawei.com/en/ and click the 'download' button, then click 'unlock bootloader' button to login your Huawei ID other than any other third party ID to apply for the unlock code. Please contact us by mail or local service hotline as follows if error message appears.
TEL: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Mail: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Please submit your mobile model, S/N, IMEI/MEID and error message in your e-mail. We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In addition, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
If you have any other problem, please send your feedback to us. We will be at your service to help you solve your problems.
Once again thank you for contacting Huawei device.
Best Regards.
Huawei Device Customer Care Team>
gtdaniel said:
Debranding your phone dues to change of device ID.
You must save initial data of phone when you do procedure for unlock the phone...
Anyway, these are the condition for unlock code again:
<Dear User,
Huawei Customer Service is pleased to be at your service, sorry for bringing you the trouble, if you want to unlock your phone, you should meet the condition as follows:
1.Please register your Huawei ID in our official website http://huawei.com/en/ on your PC.
2.Log in your Huawei ID on your phone for 14 consecutive days.
3.Each Huawei ID should not apply for the unlock code more than twice within half years.
If you meet the conditions, please go to http://emui.huawei.com/en/ and click the 'download' button, then click 'unlock bootloader' button to login your Huawei ID other than any other third party ID to apply for the unlock code. Please contact us by mail or local service hotline as follows if error message appears.
TEL: http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline
Mail: http://consumer.huawei.com/en/contact-us/index.htm?tag=email
Please submit your mobile model, S/N, IMEI/MEID and error message in your e-mail. We also need to know that your phone is rooted, it can be out of the best working state and part of functions may not be able to work normally. In addition, the system is vulnerable to be invaded by viruses once your phone is permitted to unlock. What's more, for the lacking of fully tested, the third party software will not be compatible with your phone. Unlocking will bring unexpected negative impacts and the device will be not normal, and can not be restored, Huawei after-sales service office will not provide warranty service for your rooted phone, and you may bear the cost. So we strongly advise you to think it twice.
If you have any other problem, please send your feedback to us. We will be at your service to help you solve your problems.
Once again thank you for contacting Huawei device.
Best Regards.
Huawei Device Customer Care Team>
Click to expand...
Click to collapse
Thx I have unlocked my phone allready mire than twice so maybe thats the problem ... will contact huawei directly and see if I can't be helped thx anyway :victory:
markus2811 said:
Thx I have unlocked my phone allready mire than twice so maybe thats the problem ... will contact huawei directly and see if I can't be helped thx anyway :victory:
Click to expand...
Click to collapse
Huawei send me the unlock code after 2 hours on email so no problem ?
can a code be used more than once on same phone or each time I need a different code for unlocking???
Silent_Killer2121 said:
can a code be used more than once on same phone or each time I need a different code for unlocking???
Click to expand...
Click to collapse
it is unik for that phone only. keep that code safe!
Which website should I visit to get my unlock code fastest? Link?
I am so sorry for killing people's time by saving them from online services that look too good to be true.
Oh wait you deleted the link ok.