OK Did the update. Now screen will not respond to anything. All I can do is reboot but holding down the power or the up/dn buttons and go into the apps. Screen doesnt register touches.Am I the only one?
I have not taken the update. I was scared to lose root and not get it back. were you rooted? And Custom recovery?
Sent from my VS980 4G using Tapatalk
Nope I was stock no mods. But now am thinking of going non-stock if all of their updates might come with a price. They need to do better QA before rolling out updates.
rdskl said:
OK Did the update. Now screen will not respond to anything. All I can do is reboot but holding down the power or the up/dn buttons and go into the apps. Screen doesnt register touches.Am I the only one?
Click to expand...
Click to collapse
Might need to take it into a store. Can you do a hard reset?
http://support.verizonwireless.com/support/devices/knowledge_base.html/87344
Something in the update killed the digitizer as everything worked fine before the update. The phone itself was fine as well on 4G, WIFI, getting calls but I couldn't answer them by touching the screen just bringing it to my ear. Did hard reset. Didn't help. In fact its no longer activated so before the reset I at least had a half working phone. Took it to the store and they couldn't swap it out since this is a corporate account. Verizon Business is FedEx me one tomorrow worst case Monday. Which means I'm stuck with a brick phone until then and using the Gvoice for calls on my nexus 7. Yea I had a bad day.
Lesson learned though, I need to find a way to backup my phone prior to an update. Well in this case its a hardware issue so I guess it wouldnt have mattered, but still. Verizon took out the LG backup tool. Is there anything similar that would back up everything like a nandroid on a stock phone?
BTW - thanks for the responses
Related
I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.
this is a problem i have just posted about a couple of mins ago
but i can get it recovery mode and fatory reset with the vol up, home and power
then it will boot but obviously i have to then reset everything from scratch which is really annoying so anyone got any idea re this
lucky for you that you can get into recovery. Right now I'd be happy with a hard reset, it doesn't take long to rebuild the setup. I'd like to know who decided to remove the recovery mode, that's evil and keeps me from simply resetting the device.
its all the apps re downloading and installing them and resetting up accounts and swype and all that lot need a fix asap
do you know what version of andoid you are running
yes but at least you can get a working phone again, I can't without being able to get into any boot menus. Honestly it only takes 30 minutes to setup again from scratch. I'm on 2.1 and what I find at least on my HTC when it had 2.1 is that I setup the google account, let it sync contacts etc, then from Market Downloads I'll see listed all my apps that were previously installed. As long as I don't leave that screen I can install each app one after the other. Or a proper backup....
Any other magic key combos to reset this thing???
did you try hooking up to kies?
Yes but that does nothing since it never fully boots.
3rdcoast said:
I have a Galaxy S as shipped by Bell Canada. It doesn't have the 3 button download mode so I'm staying away from 3rd party roms for now.
It is unlocked and rooted. All has been well until today. I had it off for a while to use the SIM in another phone. When I turned it back on it asked for the SIM unlock code. I Dismissed that and checked the phone, all seemed well other than no SIM activation. I turned it off and removed the SIM and now it won't boot. I get the usual logo, the song, and for a long time the S logo. If I wait long enough it then appears to be off. If I press the back or menu key they will light up but that's it. I can't do anything else other than pull the battery.
I tried the hard reset with holding volume down and tap the power button. That only turns it back on with the same problem. The actual SIM is fine and working in another phone.
Is there anything I can do? If I could hard reset it I'd take it back to the store but I hesitate for now while it still contains my data.
Click to expand...
Click to collapse
Same thing happened to my phone, but a factory reset did nothing. The internal SD card gave out. Phone is now sent away for 3 - 6 weeks awaiting repair.
my phone did this to me today too, I was just about to post about this when I saw this thread.
So its an SD Card problem? theres no hope of getting it fixed without sending it in?
Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.
3rdcoast said:
Yes I think it is the internal card meaning there isn't anything good enough to reset to. I walked the phone over to the store and I'll have to wait for new stock next week. Actually I'm lucky they will exchange it since I bought it outright which apparently is "against policy" even though they list a no contract full price. We'll see how it goes next week but overall I despise the telco industry in this country.
Click to expand...
Click to collapse
i went to best buy today to try and exchange it, and apparently they only have a 14 day exchange policy with phones despite it saying 30 day on the receipt, anyhow i phoned samsung and they said i have to go through bell, even though im using the phone on telus, so that should be interesting.
So all the people that are having this problem have the Bell model?
Today i got mine off eBay, as soon a i turned it on, i get exactly the same thing.
It wont load into Android, i see that galaxy S logo and then black screen.
If i go into recovery i see "cant mount SD Card".
The more is search this forum the more i see that all the people with this problem are owners of the Bell i9000M model.
I seriously think they have some defect with the manufacturing line of the phone.
Have you guys installed any firmware on your phone before this happened?
mine is like that out of the box.
Mine is the same Bell model. There seems to be some issues with them which makes the lack of download mode even more dangerous. Right now it doesn't feel like the warranty is going to cover us for problems not our fault. I hope they replace it next week but if it still lacks download mode I'll remain nervous.
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
Click to expand...
Click to collapse
i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.
bigc_13 said:
i put new firmware on it last week, can't remember what it was but it was upgraded through kies so it's one samsung pushed to me, not a froyo unstable one.
Click to expand...
Click to collapse
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
clubtech said:
Seems like everyone is with the Bell model but my questions is:
Have you guys installed another firmware than the factory one which caused this to happen?
Are you running Stock?
We need to try and narrow this down as i am seeing too many posts about this issue, and they are with the Bell model.
Click to expand...
Click to collapse
I haven't flashed any 3rd party roms. I did do the official update via Keis which even at the store today they reminded me that I should do the update.. That update seemed to go well and has been working for over a week until I turned it off for an hour. It still isn't clear if the disabled 3 button mode is hardware or software related but we all seem to have that in common too. So before they dismiss the whole thing and we get hosed over technicalities such as unlocking it should be clear that there are clear defects in these phones as far as I can tell.
I want to be comfortable that I'm not left out of hundred of dollars just because I choose to buy it outright and not be tied to contracts. Samsung has to play nicely because it is their phone. Bell has to play nicely because they are bringing them in and distributing to retail. What carrier I use should be irrelevant because the problems are not related to usage.
FYI, the clerks went off for conference to decide if I somehow got the phone against policy. Either they trust my story or I got mine moments before they got the memo about not selling outright.
clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Same here, stock JH2 from Kies. Not rooted. Boots to Galaxy S logo, then black screen. Mine is sent in for repair... Almost two weeks now.
Seeing more and more of this being posted. There is obviously some issues with this phone.
clubtech said:
Thanks. if it was pushed to you via Kies i assume you were running stock JH2.
So it just stopped booting out of the blue?
To the OP: have you install any firmware on your device before this happened?
Click to expand...
Click to collapse
Our posts crossed..
Yes I believe mine had the JH2, the official keis offered firmware. I was looking forward to the biggie update at the end of the month so wasn't about to risk bricking before then. Irony stepped in anyway.
I'm a bit nervous until I get a new one. At that point if the 3 button mode still doesn't work I'll remain nervous that I'll get another potential brick.
edit-> yes, I simply shut it down for an hour or two to use the SIM in another phone to test that phone. At next boot it died. I knew something was wrong when the logo stayed up for much longer.
I have the 3 buttons enabled so it is not related to the 3buttons being disabled, however when i boot into recovery it clearly displays an error that it can not find the internal SD.
There is definitely something wrong with the Bell Galaxy S corrupting itself.
I bought mine from an eBay seller, he is saying the phone booted fine when he shipped it but when i opened the box today i only got this black screen after logo.
Gladly the seller will take it back.
Maybe this is why there are shortages everywhere in Canada. I hope the caught this up and are fixing it with the new batch.
As it says I broke my G2 stepped on so the screen lights up but all black I can't see anything its fully rooted and nothing erased. Just got my replacement bout to send broke 1 back but should i worry cause it s-off fully rooted oh and i did tell the i woke up and my screen wouldn't work so get new phone. Should i worry or is there anything i can do before sending PLEASE HELP......
Are you replacing through Asurion or through a warranty exchange? If its an insurance replacement there's nothing to worry about.
If you're doing in through the warranty, they're going to be able to figure out that it has physical damage if you stepped on it and broke the screen.
You'll probably get hit with the out of warranty fee.
Sent from my T-Mobile G2 using XDA Premium App
Assuming that you have it rooted, you already have USB debugging on, google for a program called Android Screencast. You can use to it control your phone with your mouse and keyboard on your pc. The screen will be displayed on that program and you can click on the display on that and control it. So you can unroot with that. If you have a custom rom, you can then restore your old stock rom.
When you are doing all of this, you have to remember that while its doing restore, you cant see the screen doing the restore on the program as your phone isnt fully booted in android. But just leave it and keep an eye on it, it will vibrate when the phone reboots after restore.
How do I know this? I stepped on my desire z and had it rooted with CM7! I managed to unroot, get S-on, and restore my old rom!
Final thing I will tell you, is that if you after restoring your old rom, you decide to format it back to factory settings, usb debugging will be put back to off so the android screencast wont work and you cant actually tell if it has succeeded. But if you do a factory reset, let the phone boot up and put your volume up and down, you should be able to hear the beeps, which means android has booted perfectly fine.
Oh and even thought i stepped on mine, HTC themselves couldnt tell i stepped on it and they fixed mine for free in warranty!
Good luck mate
don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!
cdreamworld said:
don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!
Click to expand...
Click to collapse
Or do that
Thinking about it, since it isnt a repair, and its only t mobile not htc themselves you are dealing with, you dont have to worry. Tmob probably just see if its broken as you say and then toss it in a pile to send to HTC. My situation was different because it was a repair and HTC will defo look at it.
I wouldnt take any chances though...
I have noticed that when I charge my Galaxy S4 version 4.4.2 overnight, when I wake up the LCD screen is black and the only two buttons when pushed are the menu and back button. I have to take the battery out for a few seconds and restart before it will function correctly again. When I call ATT technical support the only thing they suggest is to master reset ALL THE TIME and of course that's getting annoying. I've been noticing this ever since the last update. Is there a fix anyone or any settings I should fix or change?
taiowa72 said:
I have noticed that when I charge my Galaxy S4 version 4.4.2 overnight, when I wake up the LCD screen is black and the only two buttons when pushed are the menu and back button. I have to take the battery out for a few seconds and restart before it will function correctly again. When I call ATT technical support the only thing they suggest is to master reset ALL THE TIME and of course that's getting annoying. I've been noticing this ever since the last update. Is there a fix anyone or any settings I should fix or change?
Click to expand...
Click to collapse
The original file may be lost when you update your phone.
It is hard to go back the old the version. You can ask the repair store near you to root it. Or you can wait for a more advanced version to update your phone again.
Another possible is that the LCD screen was broken during update the version.
Response to your response
LotoTutu said:
The original file may be lost when you update your phone.
It is hard to go back the old the version. You can ask the repair store near you to root it. Or you can wait for a more advanced version to update your phone again.
Another possible is that the LCD screen was broken during update the version.
Click to expand...
Click to collapse
I wish I could root but I'm terrified to. I've download all the software and prepare myself for it, but then I chicken out for fear of bricking my phone for I just upgraded to the galaxy s4 6 months ago. Thank you for your response, I will consider everything else you suggested though.
taiowa72 said:
I wish I could root but I'm terrified to. I've download all the software and prepare myself for it, but then I chicken out for fear of bricking my phone for I just upgraded to the galaxy s4 6 months ago. Thank you for your response, I will consider everything else you suggested though.
Click to expand...
Click to collapse
I would suggest rooting & installing a custom rom as far as I can see you are left with a useless phone & you can't brick it if you follow the instructions set out in threads ? Seriously it's almost impossible to brick even if you make a mistake ?
Otherwise I would suggest contacting tech support & demand a replacement/solution to the problem as it only happened after your last update?
Verizon Galaxy S5 which I've had almost a year.
Sometimes when I turn on the screen, the screen flashes and then goes black. The buttons stay lit and I can enter the unlock pattern but not see anything.
Does anyone know if this could be a loose cable or ribbon inside the phone that needs to be tightened or might it be the screen itself? The weird thing is that when the screen does light up, it works perfectly.
If I knew which ribbon could be loose, I'd take the phone apart and tighten it. I'd hate to pay a fix-it shop for something I can do myself.
Mike
Warranty Replace
I spoke to a friend who used to work for Verizon and she reminded me that since the phone is less than a year old, I can go into the store and get it replaced under manufacturer's warranty. Yay me.
I will back up the phone's apps and data with titanium backup. Is there a different program that does not require root? I'm asking because I have rooted KitKat on the phone and might want to try going to Lollypop, but am not sure if there's root for that. I guess it's time to dive in, get my hands wet and see just how far one can get with rooting. Also, I will have to return the phone to unrooted status before going in. Such a pain.
Got replacement
I got a warranty replacement and have rooted android Lollypop on it. So happy.
I oden'd back to stock NCG and took all the OTA updates, did a factory reset and added a few apps.
It took the VZW employee less than 5 minutes to determine the phone was defective and in need of a replacement under warranty. The cool thing is that I didn't have to do any factory resets or anything else. The employee tried the test app on the phone and since the flicker is not something that can be tested for, sent me a new phone.
I was rooted and on t-mobile firmware and even had just gotten my sms working again thanks to another member and then one reboot killed something and it is dead(?)
When my power button was unresponsive by itself, I found I was still able to get into the Download & Recovery modes.
did the partition i sent help the sms? And do you think that may have been the cause of your brick? I dont know what all that partition has in it, and if it's safe to transfer from device to device or not. Good news is ATT should swap it out for you, should be under warranty. Of course play dumb. "Just happened after this latest update"
Deleted. Tapatalk doesn't display accurately.
Sent from my SAMSUNG-SM-G935A using Tapatalk
the partition you sent actually fixed it, then my phone ran out of battery when i was flashing something else and it never came back on. been charging for 3 days. at&t has already sent another one so I'm set. Can tell you I'm not going back to the t-mobile firmware again.
i was actually in the middle of changing a mod with TEKXv2's mods folder when it died whilst in flashfire
The replacement actually just arrived in Orlando, so it should be delivered sometime tomorrow.