Database Users

Warranty Issue

Hey xda,
Just wanted to share my experience on a warranty repair with unlocked bootloader. Incase any of you are about to go through this.
I've had to recently send in my phone on a warranty repair for a dead pixel and also getting static interference on my phone speaker when the ringtone is sounding on a incoming call.
Upon calling them they offered a exchange but after I told them I had an unlocked bootloader they said they can only do a repair job on it.
So I ship my phone and 2 days later I get a repair quote for $196.00. I call them to find out specifics and they said I need a new motherboard. My phones been in it's sleeve since I first got it a few weeks ago and absolutely has never been dropped. Which means a failing motherboard came with my phone from the beginning. Now they are telling me that an unlocked bootloader voids my warranty. I have pointed out to them that I know of plenty of people with unlocked bootloaders & clear hardware malfunctions who were able to get a warranty repair or even a warranty exchange!
Now my ticket is being escalated and I will hear back from the higher ups in 48-72 business hours.
Any helpful advice guys?
Thanks,
-L

All you can do is wait... I'd bet that the escalation people will approve the repair under warranty. If not, then everyone needs to be on notice and my prediction has come true.

Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?

britoso said:
Code:
I told them I had an unlocked bootloader
Wonder if they would have just sent you a new one if you didnt say that.
By "static interference on my phone speaker", do you mean you hear static when the speaker is ringing? Does the speaker-phone play music without static noise?
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I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked. So I figured I'd tell them for the sake of good karma...I'm really not trying to hustle HTC here.
Yes every couple of calls when my phone rings, the ringtone would be accompanied by a lot of static. I've tried playing back music and trying to recreate the problem but I couldn't get any static out of it on my own. Just randomly happens on it's own during incoming calls. Didn't matter what ringtone I was using or what radio I was on.

lazaro17 said:
I think they would've sent a new one but I had to put a $529 on a credit card to do so (which I would've done). But I was afraid that they would've kept the $529 if they found out that my original phone bootloader was unlocked.
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The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.

cekle said:
The $529 deposit is so you have an incentive to send back your old phone and not keep both. Once they receive it, the charge is undone.
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Yea I know its just a temporary hold but I thought they inspect your old phone upon arrival. Guy on phone told me they can't do anything with unlocked bootloader phones on exchanges which is why it was out of the question. I was just afraid that my old phone would get there and they realized it was unlocked...would've been a more complicated situation then since they are holding my $529.

Where you from? need put $529 for deposit? Being charge $196.00 a bit high, so poor you.
Then service center in Singapore is better, no need any deposit, mine one also root and dead completely and they fix for me FOC.

I'm in Miami, Florida. Had to send it in to HTC in Texas I think.
I will wait and see when they get back to me from the ticket escalation. Hopefully there's a kind soul there!

May god bless you, wish you all the best
Get it replace FOC

Mother board replacement to fix dead pixel
HTC charged me £128.00 to repair signal fault on my N1. They told me that it needs a new mother board as i've unlock the bootloader.
I think they riping peoples of who ever unlocked there bootloader and send for warranty.

I don't understand you, a new motherboard for the issue with the faulty signal?, or the motherboard is to lock the bootloader?

Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.

Seems HTC will 'change' the motherboard for anything.
When I thought I would be stuck on ERE36B for ever, I anonymously asked them if there was a way to get it regressed to official firmware. As you may have guessed, they told me they would have to replace the motherboard at a cost of £105
When I sent them my phone for a cosmetic issue, it came back with ERE27 and the same IMEI, so my original motherboard.
Sounds like they're just trying to scam people to be honest.

I've read elsewhere that HTC doesn't repair motherboards. Their fix for everything seems to be just to replace the motherboard.
Not to be mean... but you did unlock the bootloader and void the warranty. It's clearly stated everywhere that this is the case.
I don't see what the problem is.
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I agree but I really thought the build quality on a $500 dollar phone was going to outlast 3 weeks before I had to send it in. You have to see both sides of the story here. Sure it protects HTC but what if on the other hand there's a lot of faulty hardware out there and it actually starts working in their favor. As we're all noticing here now their "repair" process seems to just be an automatic new motherboard. Sounds like a rip off.

So after the escalation they still don't want to cover it with warranty. The rep on the phone says that replacing the motherboard could reinstate the factory warranty. Basically it looks like they are trying to do all these MB replacements on rooted phones so that you have a locked bootloader again & warranty...at the cost of $196.
I asked if i can get a quote for just a repair on the dead pixel and was put on hold for 10 minutes. Finally the agent gets back on the phone to tell me he needs to escalate the ticket in order to get a price quote for just the screen. So now I won't hear back from them until Monday (the earliest) in order to find out how much it is to fix a dead pixel issue.
This is the second time my ticket has been escalated and going onto a week without my phone. It seems like the escalating thing is a nicer way of them saying "don't call us back for a few days."
Getting very frustrated at this point.

I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.

deekjx said:
I have to say, that it doesn't seem right to charge for hardware repairs because of a rooted phone. I'm going to go read their warranty policies and also look to see if I can find an official message on the web from Google saying that only the software warranty is void. If they make no distinction, then its not even a plan B option for me.
Currently I want the Desire. If it doesn't become available with in the next month or so, I was going to get a Nexus One for the Verizon network.
I feel for you on this one. Activating a change in software really should not affect their hardware obligations to you. I can see them charging you if you sent your phone in and software caused an issue with your device some how but thats not likely the case here.
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Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?

lazaro17 said:
Thanks, I was trying to look over it myself as well. I don't see much clarification between hardware and software warranty.
I tried calling HTC to file a complaint (mostly over the repair process) but they have no complaint system set up.
I would love to be able to write someone higher up at HTC or even Google explaining my situation. I can't find any contact email on the internet. I know sometimes these things can be resolved just by getting in touch with corporate offices or headquarters directly.
Anyone have any useful (public) emails for either HTC or Google?
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Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.

Hitorii said:
Keep me updated. I called t-mobile today and set up Insurance which covers lost/stolen/cracked screen/ blown up for 4.79 a month. Its a 130 deductible too. Worst case is I get my phone back, send them the swap and then play some nexus firsbee. If your in the Chicagoland area, please join me.
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Ah crap. I've missed the 14 day insurance period by a couple of a days. I had no idea they offered it.

i know it's not related to the above issues but...
got dinged for 55 bucks for dust under the screen since i had an unlocked bootloader.
also pissed because the guy on the phone told me the bootloader would also be relocked as per my request. going to give them a call about that monday...

Samsung Vibrant blown speaker?

My aunt sent my mom a Samsung Vibrant for her birthday, however the speaker crackles. I already have a Vibrant myself, if I were to call T-Mobile and say that the speaker on my phone is busted, and send back the phone that my aunt sent instead of mine, would I encounter any troubles? Does TMo cross reference the serial or IMEI?

I'm sure they will. It is one of the questions they ask you when doing a warranty replacement. They also ask for SW version and something else by typing something in the dialer.

You really shouldn't try to rip off t-mobile, but if you were to put your sim in the phone with the bad speaker than after a week or two that phones imei will be registered to your account . Then you won't have any issues sending it in. But again you really should not be trying to rip off T-Mobile.

jbatysmallville said:
You really shouldn't try to rip off t-mobile, but if you were to put your sim in the phone with the bad speaker than after a week or two that phones imei will be registered to your account . Then you won't have any issues sending it in. But again you really should not be trying to rip off T-Mobile.
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Do this
They may charge you of theft unless if your aunt still has reciept and stuff

It doesn't matter how you got the phone as long as it was not stolen. The factory warranty goes to the product not the person, regardless of TMO or ATT might say, if it crackles, likely not a blown speaker but a poor connection or some bit of steel causing intermittent grounding,
Either way, if it is still under warranty (which it would be) then you can get the replacement.

oka1 said:
It doesn't matter how you got the phone as long as it was not stolen. The factory warranty goes to the product not the person, regardless of TMO or ATT might say, if it crackles, likely not a blown speaker but a poor connection or some bit of steel causing intermittent grounding,
Either way, if it is still under warranty (which it would be) then you can get the replacement.
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this sounds about right. I called Samsung today to de-register my Vibrant since I plan to sell it and the rep asks me, "oh so you want to transfer the warranty?" I said no, I just want my info removed from the phone so when person I sell it to tries to register or activate you dont think its stolen. She then said, "whoever gets it can just call and have warranty transferred." I am guessing as long as phone is not reported stolen and sim of person asking for some kind of service or warranty has been active in the phone long enough that things are good.

Yea, I got a cracked screen vib to test with off ebay, just to see I registered it on sammy website, since its not a factory defect they will still repair it for me for about $70 shipped, parts labor and tax included in that number. I can easily see them warranty replacing that speaker
Sent from my Samsung Galaxy S - powered by Team Whiskey™

So if I call TMobile, explain the situation, they will do a warranty replacement on the phone even though my aunt is the original owner?

YR11 said:
So if I call TMobile, explain the situation, they will do a warranty replacement on the phone even though my aunt is the original owner?
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I dont know about that, but it sounds like samsung would still honor the warranty, I can see tmobile giving you a hard time, but cant hurt to try
Sent from my Samsung Galaxy S - powered by Team Whiskey™

Evo microUSB charging part broken?

From what i have read, a broken microusb port on an evo from tripping over it or dropping while charging is common. I have also read that in the past, customers with this problem have been denied repair or replacement by sprint. As of now, the most current instruction given to sprint employees is to give a replacement phone. I am getting my new evo on thursday. similar experiences with sprint support?

My wife and I both had issues with this on our first phones within a couple of months of getting them launch weekend. Sprint acknowledged that it was a problem and promptly replaced them, albeit with refurbished phones.
The refurbishment must have worked, though, since neither of us has had any charging problems since.
[edit]
Well, until today, that is. I think I broke it myself this time, though.
[/edit]

This is what I absolutely hate about sprint, they cannot get their sh1t straight. One store will do it, another wont. Thats ridiculous.
Anyway, the usb port breaking IS a hardware failure, and IS covered under the 1 year warranty. If a sprint store gives you crap about it, call *2 and talk to Account Services, tell them you will cancel your account if they dont fulfill the warranty.

Yeah the insurance only covers software problems like the phone won't even turn on same Thing happened to me it broke Sprint denied me and I had to go to a phone repair shop paying $118 but one time my phone didn't turn on because the heat fried it (summer time) and they replaced it.
Sent from my PC36100 using XDA Premium App

Mine works great, I love it!

Yeah the insurance only covers software problems like the phone won't even turn on
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No, insurance is for lost, stolen, or broken (by you, i.e. you drop in toilet or run over with a car). Anything else that YOU didn't do to the phone is considered a manufacturer defect, and is covered by the warranty. I hate to say it, but you got screwed, you should have gotten it fixed for free.

I'm having the same issue right now. I've had my phone for 10 months and the USB port went defective a few weeks ago. I have to wiggle the cord around to get it to charge and sometimes it will and sometimes it won't.
I'm trying to get my phone back to stock because i used Simple Root v.1 when it came out last year.
This thread says i can just flash a stock signed rom, but my phone says "S-off" even though i never used unREVoked forever. Do i just flash the rom anyway?

My first Evo had the same problem within the the first 4 months. I purchased it and launch and found out that it was a hardware defect but could not go through all the hastle of getting it fixed. I would have been phone-less for too long so I ended up paying 35 to the local repair spore and got a new phone. I have yet to run into the same problem with the replacement phone. I wonder if I could get the 35 refunded to me because I do have chat logs where representatives said it was a defect.
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My first launch day EVO broke 2 months in. One sprint store told me I would have to call the insurance and so I went to another sprint store and for $35 got a replacment.
No consistency!!

Well when I asked sprint if they could fix it they said damages like that would be through your one year warranty with HTC and would have to pay deductible.
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You need to run a ruu my guess is your rooting process installed the ENG bootloader and that is why it still says s-off
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It depends on how the charging port is detached from the board. If the solder joints are left intact, it's a manufacturer defect and is actually a known issue in the Sprint system.
If the solder joints are damaged or "torn", then it's customer abuse and an insurance claim will have to be filed.

Would the loud speaker being muffled be considered a defect? I have a speaker problem and charger problem. Sprint was telling me $39 to fix it, which sadly is cheaper than I can do it since you have to buy about 6 speakers online
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Steve325 said:
Would the loud speaker being muffled be considered a defect? I have a speaker problem and charger problem. Sprint was telling me $39 to fix it, which sadly is cheaper than I can do it since you have to buy about 6 speakers online
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anyone have any ideas? I was going to try another sprint store tomorrow. If I brought it in, should I unroot it first?

Steve325 said:
anyone have any ideas? I was going to try another sprint store tomorrow. If I brought it in, should I unroot it first?
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Definitely unroot it. Lady at my local Sprint store got all uppity with me because she saw CM7 on mine. x_x

I went in with mine rooted and all. The guy actually was pretty into the phone being rooted lol. Asked me what time I was using etc. Charge port was broken, ordered me a new (refurbished) phone, sent me on my way lol.
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I believe I posted this in another thread, but can't remember.
It depends on how the port is damaged. If it just pulls completely loose from the board, solder joints intact, then it's a known issue. Replacement will be given through S&R.
If the solder joints are broken or the charging pins are bent, it's considered customer abuse and an insurance claim will have to be filed.

The ports cannot be replaced in a service center. I work in an ASC & the service centers do not solder anything back on to the board so replacement is the only option.

Don't pay $100 ins for a broken charger port.

I went into sprint last week because my charging port broke and I couldn't charge my phone. To my surprise they said that it's not a defect or hardware problem and that I would have to claim it on my ins and pay the $100. Well with the 3D coming out soon and me being such a tight A*% with my money, that $100 wasn't going to cut it. So I figured out a way to get a New Refurb phone from Sprint for only $45.
Here's what I did
I called around to some local cell phone repair places here in DFW area. I found this shop in Fort Worth that would replace it for $45. I took it in to get repaired and was told that when the charger port broke it pulled the sync strip off the board. Which means my phone will charge now just fine but I won't be able to sync it up with my pc again. Noway i could live with that.
I know enough about the evo and the hardware to know that the mic is soldered onto the board and that it cannot just be replaced at the Sprint store. Sooooo! I bet you know where I'm going with this? Your right!! I blew out my mic on purpose. How I did this is very easy and truly undetectable. All I did was blow air from my air compressor in the mic hole, maybe 5-10secs. I then opened the voice recorder to make sure it was out,It was.
I took it back to Sprint and told them my mic wasn't working. he said that's a real common problem with Evos. he began to tell me that they repair it and give them 10 mins. I knew they couldn't do it on site. 5 mins later he comes from the back and tells me that the mic was soldered on the board and they have to replace it, which I knew. 2days later Sprint text me and I picked up my new evo for $45.
The bad thing is that you'll have to use your blue tooth or headphones to make calls until the new phone comes in.

we shall not discuss insurance fraud here

cracker0309 said:
I went into sprint last week because my charging port broke and I couldn't charge my phone. To my surprise they said that it's not a defect or hardware problem and that I would have to claim it on my ins and pay the $100. Well with the 3D coming out soon and me being such a tight A*% with my money, that $100 wasn't going to cut it. So I figured out a way to get a New Refurb phone from Sprint for only $45.
Here's what I did
I called around to some local cell phone repair places here in DFW area. I found this shop in Fort Worth that would replace it for $45. I took it in to get repaired and was told that when the charger port broke it pulled the sync strip off the board. Which means my phone will charge now just fine but I won't be able to sync it up with my pc again. Noway i could live with that.
I know enough about the evo and the hardware to know that the mic is soldered onto the board and that it cannot just be replaced at the Sprint store. Sooooo! I bet you know where I'm going with this? Your right!! I blew out my mic on purpose. How I did this is very easy and truly undetectable. All I did was blow air from my air compressor in the mic hole, maybe 5-10secs. I then opened the voice recorder to make sure it was out,It was.
I took it back to Sprint and told them my mic wasn't working. he said that's a real common problem with Evos. he began to tell me that they repair it and give them 10 mins. I knew they couldn't do it on site. 5 mins later he comes from the back and tells me that the mic was soldered on the board and they have to replace it, which I knew. 2days later Sprint text me and I picked up my new evo for $45.
The bad thing is that you'll have to use your blue tooth or headphones to make calls until the new phone comes in.
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NICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!

instead of being a dipster like the OP let me give you all some actual advice.
First my Background
X-Corporate sprint employee
Close ties with management, techs, and sales reps at retail locations.
Charging port failure on the EVO 4G is a known issue, there the corporate store should know this, if for some reason they are stupid, which can and will happen, politely inform them of this, if your not getting anywhere with the rep, politely ask to speak with management to look into this.
if your charging port is broken due to normal use, and not you plugging it in and swinging it around your head like a lasso, you will be covered, even without T.E.P. insurance plan (and unless they changed policy its covered even after the 1 year warranty on the phone)
As a cautionary note, if you bring your phone in to a corporate store, and they take your phone to the techs, and see your phone is damaged beyond repair, it will be flagged and notated in the system as such, and even if you go out and do some crazy stuff like this guy, and bring it back, they will Pull up your device in E-Ticket and see that its DBR and will not fix it anyway.
So guys, if you have this issue, do the smart thing, and handle the issue politely as you cannot expect every rep to know everything.

I wasn't asked for any of my info from Sprint to flag. I was just asked what the problem was and then it was taken to the back. The TECH not REP was the one that came and spoke to me and explained to me what the problem was. He stated himself that he thinks the ports should be covered due to the fact it does happen so often and that the port isn't connected securly enough to the board with the proper temp grade solder.
Is what I did morally right? NO!! But Sprint and other cell phone companies screw over the consumer everyday, but that's ok! So when the consumer finally gets over on the corporation its sooooo BAD!!
In no way is this ins fraud because Asurion was never involved. This was under hardware warranty and being my phone was bought in Jan I really don't think me or anyone else should have to fork out more money for something that's only 5 months old.

2 wrongs dont make a right, and they don't need to ask you for any info other than to just scan your phone.
and I never said that it happened to you, I said it could and properly should happen.
not to mention the solution to the problem was so easy, you just were to lazy or inept to handle it properly.
also, yes, it was still fraud
and now the phone may get refurbed without the original problem being addressed.

If the charging port is pulled clean from the board, solder joints intact, then it's covered under the known issue.
If the solder joints are broken and circuit board is peeled, it's damaged beyond repair.

Unfortunately in our store right now we have no RECON phones so we are swapping with new in box since they are also backordered...mildly frustrating!

Ur story is awesome. I think the 116 dollars a year should be the deductible. I know there are always people that take advantage of the system. I have done it before but I also thinks it sucks for the real problems we get screwed out of with deductibles on top of monthly premium charges.
They should consider your premium as the deductible unless its more than once a year. I can understand water damage or lost/stolen. I just don't think physical problems should be cause for deductible.
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Sunsparc said:
If the charging port is pulled clean from the board, solder joints intact, then it's covered under the known issue.
If the solder joints are broken and circuit board is peeled, it's damaged beyond repair.
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+1
The "damaged beyond repair" can be argued as long as there's no obvious signs of abuse and if cust. service gets involved, we both know that we're ordering a replacement for the customer.

Nice!
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They replaced mine for same problem for free. U were just getting dicked around and in turn u went to make trouble for no reason. You did fraud and wasted ur time and money.
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For fun I recently repaired an Evo 4g that had it's USB port violently removed / peeled away. Definitely not worth the time, but it was a fun after-work project!
http://forum.xda-developers.com/showthread.php?t=1110886

Great fraud
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Who cares, insurance fraud or not. It's not insurance fraud if you not playing $7/mo for insurance in the first place. They should have just fixed it the first time he was in the store. Most of the people (techs) I've dealt with in the Sprint stores are complete idiots that won't even read Sprint's policies on Sprint.com. :|

I can tell you the store I worked at, all of our techs had 4+ years experience, knew everything, and made sure we knew what we needed to know as well.
http://dictionary.reference.com/browse/fraud
yes its still fraud.

Alanmw86 said:
I can tell you the store I worked at, all of our techs had 4+ years experience, knew everything, and made sure we knew what we needed to know as well.
http://dictionary.reference.com/browse/fraud
yes its still fraud.
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HA ha ha
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Sprint EVO Replacement
I have been a customer of Sprint 12+ years and my experience with repair/replace of devices seems pretty typical. Some repair centers have treated me fine and one other consistently work at screwing me over. As with all new devices, there are manufacturer issues which have nothing to do with the user (bad screens, charging ports, non-functioning buttons etc.). As a corporate customer I always had a rep that would take care of an issue even if the local operation couldn't/wouldn't. I have not abused their staff nor have I abused my equipment in any way, I still have a perfect functioning Samsung i300, PPC6600 and Touch (Don't ask why I keep them around, I don't know). Each one of these needed some repair over the 2+ years I had them activated. Sprint has had many repairs centers around Metro Atlanta over the years, closing or consolidating and re-opening them from time to time. It has been my experience that you have to avoid some repair centers, those that take your device out back and come back to you withing 10 minutes with the "Wet" battery story - I have never had any of my devices ever get water or moisture on them except one and I willingly paid the deductible for that one. Recently I had the not charging issue on my EVO purchased June 4, 2010, 9+ months. Because I had to take it to the local/nearest repair center which I had problems with in the past I was apprehensive but confident I had done nothing wrong or abused the device. The tech took it out back, came back 45 minutes later and informed me that I had abused the charging port on the device and that it had come unsolder-ed and would have to go through Assurance to replace it, to which I asked her to show me. I insisted that was a defect as opposed to abuse and got nowhere. It took some insistence that I believed I should not have to pay ANY deductible. She ask her superior and was granted a one time exception to their policy to replace my (Abused, according to her) device. I have since then gone to what was my local Sprint store with my son for a new phone. This store, near our mall had closed and the independent repair center a half mile away had taken over the Sprint space. I recognized an employee who had previously worked in that store for Sprint and we stuck up the conversation about my recent repair and the trouble I had. He informed me that Sprint was well aware of the charging port issue and if I had brought it there there wouldn't have been any problem replacing it at all. He checked my device and discovered that the battery had become over heated and swollen, most likely due to the charging port problems. He ordered a new one at no charge as Sprint was aware of this also.
Moral of the story, sometimes you may have drive to a different repair center or take unscrupulous measures or insistence to get a problem resolved with big companies who aren't able or willing to do the right thing on their own, Sprint being no exception.

This charging port issue, which mine phone has, is another reason I'm leery about getting another HTC phone. I think the quality of their phones is highly overrated.

Everyone keeps saying that the broken charger port is a known issue with Sprint, but I recently did not have any success from this angle.
I took my phone to a local Sprint repair store and the tech opened the phone and said my charger port had came off the motherboard. It looked like a clean solder break to me, and he said he wasn't allowed to fix it and it wasn't covered.
I then called customer service and they also said it would not be covered by warranty. I mentioned that this is supposed to be a known issue with HTC EVOs and they said it wasn't. I spoke with her supervisor, and she also insisted that it was not a known issue. I then spoke with another supervisor who insisted this wasn't a known issue.
Is there something that I'm doing wrong? How can I get them to acknowledge this?

Phantoms headphones issue?

I have phantom headphones in CM7.
This just came out of nowhere. Everything worked fine an hour ago.
All of a sudden the headphones icon is blinking. The phone thinks it has headphones connected, so it's blocking sound to the phone speaker. But there are no actual headphones involved.
Restarting didn't stop it.
I didn't make any system changes today. There's nothing physically in the headphone plug.
But my phone is suddenly useless as a phone because it thinks headphones are being plugged in and out every second.
Anyone got any idea what the hell is going on?

I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]

Skipjacks said:
I reflashed CM and the problem is still there.
I reflashed stock 2.2.1 and the problem is still there. So it's definitely an out of nowhere hardware issue.
And this phone is a warranty replacement that I just got 3 days ago. Awesome.
Does HTC have ANYONE actually doing quality control?
And now T Mobile is sending me yet another refurbished phone. So I get to spend another night reloading all my stuff and tweaking settings. [sarcasm] Awesome. [/sarcasm]
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that happened to me too and i just cleaned out the jack and rebootet and bingo. dust and gunk get in there and give you hell. and ive heard bad things about refurbished phones but ive never been able to tell the difference between that and a new one with ones ive had. it probly depends on the place it was its refurbed at.
Sent from my HTC Glacier using XDA App

Can you give me more details on how you cleaned it out?
I've picked at it with a tiny screw driver, put a headphone plug in it and spun it around, and hit it with compressed air.
Nothing seems to make the problem go away. Did you have some kind of awesome technique?
And T-Mobile is losing major credibility with me over this issue. I just bought the phone at the end of August. This is already my 2nd bad one. The T-Mobile guy on the phone told me there would be processing charges for BOTH phones on my next bill after the guy in the store who processed the exchanges specifically told me there would be no cost. And now I'm apparently waiting until November 16th to get the 2nd replacement after the guy in the store told me I'd get it today (next business day) and that's after it took this broken one a week to get to me after the guy in the store told me I'd have it the next day the first time.
When I got to the supervisor at T-Mobile she made it 10 times worse by trying to up sell me the warranty and exchange program saying that's the only way she could have this fixed by tomorrow.
I'm like "It was supposed to get fixed by today for no fees or charges according to the guy who processed the exchange. Now you're telling me you've added fees after the point of sale? And now you want me to agree to another $15 a month so you can get this fixed tomorrow? It was supposed to get fixed TODAY for no fees! I just bought the phone 2 months ago and I'm already waiting on a 3rd model due to the extreme lack of quality control on these POS's. Now you want me to spend more money? Are you high?"

i know!! they tried that crap with me and i said im not waiting a week for your f*** up and walked out. then called htc and they took care of everything because im still under warranty. dont deal with money hungry salesman holding phones hostage for $15 a month.
but i used the same technique as you except i put rubbing alchohol on the swab to clean the contact better. *dont use a jack ass amount of alcohol though*
Sent from my HTC Glacier using XDA App

Well that didn't work. I'm sure there's a short in the electrical system. The battery drains like water through a colander ever since this problem showed up.
But I think the short is internal and not right at the plug. (Which is odd because if I plug in a headset it works fine. I just don't want to carry a headset with me wherever I go.)
The best solution I've found so far is just to turn off the "Display headset icon" in the cyanogen settings so I don't have to look at the damned think blinking, then just use my phone as a text only device until the new one comes on Thursday.

yeah but it sucks that your battery is draining still..but im sure you can tough it out till tomorow
Sent from my HTC Glacier using XDA App

smokeuout said:
im sure you can tough it out till tomorow
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It's torture!
Absolute torture! The CIA should realize they don't have to water board terrorists because of this. They can just take away half the functionality of their smart phones!
I mean it! I'll talk! I'll say whatever they want me to say! Just make my phone work!
Or...send me another borked one. I'm good with that too because I'll trade it as an even exchange for a 4G Slide, give it to my wife, and upgrade her account with a Sensation that I will take.
I think the thing that annoys me is that the one that just broke has the good emmc chip and the good screen. But this random stupid problem. Now I have to play the "Do you get what you paid for or do you get garbage parts" lottery again. And even if I get the good parts I can never rely on the device again because it's reputation is killed with me.
Update: And i came in 50/50 in the new phone lottery. Bad screen but good chip.

Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
Sent from my HTC Glacier using xda premium

smokeuout said:
Its a sad reality many live with ( look at us complain about our high end phones, we have it so tough...lol)
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Well when you put it in perspective like that I just sound whiny.